CINXE.COM
Broadband & Landline - The EE Community
<!DOCTYPE html><html prefix="og: http://ogp.me/ns#" dir="ltr" lang="en" class="no-js"> <head> <title> Broadband & Landline - The EE Community </title> <script>window.showNewHeader=true; console.log('New Footer');</script> <script src="https://ee.co.uk/exp/ge/global-elements-render.js" id="fef-global-element-loader"></script> <link rel="stylesheet" href="https://ee.co.uk/exp/ge/index.css" /> <link rel="stylesheet" href="https://ee.co.uk/exp/ge/ee.css" /> <link rel="next" href="https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband/page/2"/> <meta content="Post here to ask/answer questions around home broadband and landline" name="description"/><meta content="width=device-width, initial-scale=1.0, user-scalable=yes" name="viewport"/><meta content="2025-03-03T12:42:23+01:00" itemprop="dateModified"/><meta content="text/html; charset=UTF-8" http-equiv="Content-Type"/><link href="https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband" rel="canonical"/> <meta content="EE Community" property="og:site_name"/><meta content="website" property="og:type"/><meta content="https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband" property="og:url"/><meta content="Post here to ask/answer questions around home broadband and landline" property="og:description"/><meta content="Broadband & Landline" property="og:title"/> <link class="lia-link-navigation hidden live-links" title="Broadband & Landline topics" type="application/rss+xml" rel="alternate" id="link" href="/edev/rss/board?board.id=broadband"></link> <link class="lia-link-navigation hidden live-links" title="All Broadband & Landline posts" type="application/rss+xml" rel="alternate" id="link_0" href="/edev/rss/boardmessages?board.id=broadband"></link> <link href="/skins/1972830/3ee87a548884badefc911a40d53541bb/eeresponsive.css" rel="stylesheet" type="text/css"/> <link rel="shortcut icon" href="https://community.ee.co.uk/html/@07715B3E423665DE926F2C1D693BDB51/assets/favicon.ico" /> <script> var digitalData = { "version": "1.0", "events":[], "application": { "name": "EE Community", "is_spa": false, }, }; window._exhaust_init_queue = window_init_queue || []; window.emitToExhaust = function( event_name, json_payload ) { var args = arguments; if ( typeof window == "object" ) { window._exhaust.trigger.apply( window._exhaust, args ); return true; } else { window._exhaust_init_queue.push( args ); return false; } } </script> <script src="//assets.adobedtm.com/launch-ENc69d733bf4824e17ac296b1064825816.min.js" async></script> <script type="text/javascript" src="/t5/scripts/A8A4D60844A7A24245ECDC960EA81DEE/lia-scripts-head-min.js"></script><script language="javascript" type="text/javascript"> <!-- window.FileAPI = { jsPath: '/html/assets/js/vendor/ng-file-upload-shim/' }; LITHIUM.PrefetchData = {"Components":{},"commonResults":{}}; LITHIUM.DEBUG = false; LITHIUM.CommunityJsonObject = { "Validation" : { "image.description" : { "min" : 0, "max" : 1000, "isoneof" : [ ], "type" : "string" }, "tkb.toc_maximum_heading_level" : { "min" : 1, "max" : 6, "isoneof" : [ ], "type" : "integer" }, "tkb.toc_heading_list_style" : { "min" : 0, "max" : 50, "isoneof" : [ "disc", "circle", "square", "none" ], "type" : "string" }, "blog.toc_maximum_heading_level" : { "min" : 1, "max" : 6, "isoneof" : [ ], "type" : "integer" }, "tkb.toc_heading_indent" : { "min" : 5, "max" : 50, "isoneof" : [ ], "type" : "integer" }, "blog.toc_heading_indent" : { "min" : 5, "max" : 50, "isoneof" : [ ], "type" : "integer" }, "blog.toc_heading_list_style" : { "min" : 0, "max" : 50, "isoneof" : [ "disc", "circle", "square", "none" ], "type" : "string" } }, "User" : { "settings" : { "imageupload.legal_file_extensions" : "*.jpg;*.JPG;*.jpeg;*.JPEG;*.gif;*.GIF;*.png;*.PNG;*.svg;*.SVG", "config.enable_avatar" : true, "integratedprofile.show_klout_score" : true, "layout.sort_view_by_last_post_date" : true, "layout.friendly_dates_enabled" : false, "profileplus.allow.anonymous.scorebox" : false, "tkb.message_sort_default" : "topicPublishDate", "layout.format_pattern_date" : "dd-MM-yyyy", "config.require_search_before_post" : "off", "isUserLinked" : false, "integratedprofile.cta_add_topics_dismissal_timestamp" : -1, "layout.message_body_image_max_size" : 998, "profileplus.everyone" : false, "integratedprofile.cta_connect_wide_dismissal_timestamp" : -1, "blog.toc_maximum_heading_level" : "", "integratedprofile.hide_social_networks" : false, "blog.toc_heading_indent" : "", "contest.entries_per_page_num" : 20, "layout.messages_per_page_linear" : 10, "integratedprofile.cta_manage_topics_dismissal_timestamp" : -1, "profile.shared_profile_test_group" : false, "integratedprofile.cta_personalized_feed_dismissal_timestamp" : -1, "integratedprofile.curated_feed_size" : 5, "contest.one_kudo_per_contest" : false, "integratedprofile.enable_social_networks" : false, "integratedprofile.my_interests_dismissal_timestamp" : -1, "profile.language" : "en", "layout.friendly_dates_max_age_days" : 31, "layout.threading_order" : "thread_ascending", "blog.toc_heading_list_style" : "disc", "useRecService" : false, "layout.module_welcome" : "<h2>Welcome to the EE Community<\/h2>", "imageupload.max_uploaded_images_per_upload" : 5, "imageupload.max_uploaded_images_per_user" : 1000, "integratedprofile.connect_mode" : "", "tkb.toc_maximum_heading_level" : "", "tkb.toc_heading_list_style" : "disc", "sharedprofile.show_hovercard_score" : true, "config.search_before_post_scope" : "community", "tkb.toc_heading_indent" : "", "p13n.cta.recommendations_feed_dismissal_timestamp" : -1, "imageupload.max_file_size" : 9000, "layout.show_batch_checkboxes" : false, "integratedprofile.cta_connect_slim_dismissal_timestamp" : -1 }, "isAnonymous" : true, "policies" : { "image-upload.process-and-remove-exif-metadata" : true }, "registered" : false, "emailRef" : "", "id" : -1, "login" : "Profile closed" }, "Server" : { "communityPrefix" : "/edev", "nodeChangeTimeStamp" : 1741002354420, "tapestryPrefix" : "/t5", "deviceMode" : "DESKTOP", "responsiveDeviceMode" : "DESKTOP", "membershipChangeTimeStamp" : "0", "version" : "24.12", "branch" : "24.12-release", "showTextKeys" : false }, "Config" : { "phase" : "prod", "integratedprofile.cta.reprompt.delay" : 2592000000, "profileplus.tracking" : { "profileplus.tracking.enable" : false, "profileplus.tracking.click.enable" : true, "profileplus.tracking.impression.enable" : true }, "app.revision" : "2501281328-s8759af24d3-b75", "navigation.manager.community.structure.limit" : "1000" }, "Activity" : { "Results" : [ ] }, "NodeContainer" : { "viewHref" : "https://community.ee.co.uk/t5/Home-Services/ct-p/home-broadband-tv-email", "description" : "Give and find advice for broadband, home phone, EE TV and all other things related to your family and smart home.", "id" : "home-broadband-tv-email", "shortTitle" : "Home Services", "title" : "Home Services", "nodeType" : "category" }, "Page" : { "skins" : [ "eeresponsive", "theme_hermes", "responsive_peak" ], "authUrls" : { "loginUrl" : "/plugins/custom/everythingeverywhere/ee_openidconnectsso/sso_login_redirect?referer=https%3A%2F%2Fcommunity.ee.co.uk%2Ft5%2FBroadband-Landline%2Fbd-p%2Fbroadband", "loginUrlNotRegistered" : "/plugins/custom/everythingeverywhere/ee_openidconnectsso/sso_login_redirect?redirectreason=notregistered&referer=https%3A%2F%2Fcommunity.ee.co.uk%2Ft5%2FBroadband-Landline%2Fbd-p%2Fbroadband", "loginUrlNotRegisteredDestTpl" : "/plugins/custom/everythingeverywhere/ee_openidconnectsso/sso_login_redirect?redirectreason=notregistered&referer=%7B%7BdestUrl%7D%7D" }, "name" : "ForumPage", "rtl" : false, "object" : { "viewHref" : "/t5/Broadband-Landline/bd-p/broadband", "id" : "broadband", "page" : "ForumPage", "type" : "Board" } }, "WebTracking" : { "Activities" : { }, "path" : "Community:EE Community/Category:Home Services/Board:Broadband & Landline" }, "Feedback" : { "targeted" : { } }, "Seo" : { "markerEscaping" : { "pathElement" : { "prefix" : "@", "match" : "^[0-9][0-9]$" }, "enabled" : false } }, "TopLevelNode" : { "viewHref" : "https://community.ee.co.uk/", "description" : "The EE Community is where people get together to ask, answer, learn and share \u2013 24/7.", "id" : "edev", "shortTitle" : "EE Community", "title" : "The EE Community", "nodeType" : "Community" }, "Community" : { "viewHref" : "https://community.ee.co.uk/", "integratedprofile.lang_code" : "en", "integratedprofile.country_code" : "US", "id" : "edev", "shortTitle" : "EE Community", "title" : "The EE Community" }, "CoreNode" : { "conversationStyle" : "forum", "viewHref" : "https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband", "settings" : { }, "description" : "Post here to ask/answer questions around home broadband and landline", "id" : "broadband", "shortTitle" : "Broadband & Landline", "title" : "Broadband & Landline", "nodeType" : "Board", "ancestors" : [ { "viewHref" : "https://community.ee.co.uk/t5/Home-Services/ct-p/home-broadband-tv-email", "description" : "Give and find advice for broadband, home phone, EE TV and all other things related to your family and smart home.", "id" : "home-broadband-tv-email", "shortTitle" : "Home Services", "title" : "Home Services", "nodeType" : "category" }, { "viewHref" : "https://community.ee.co.uk/", "description" : "The EE Community is where people get together to ask, answer, learn and share \u2013 24/7.", "id" : "edev", "shortTitle" : "EE Community", "title" : "The EE Community", "nodeType" : "Community" } ] } }; LITHIUM.Components.RENDER_URL = "/t5/util/componentrenderpage/component-id/#{component-id}?render_behavior=raw"; LITHIUM.Components.ORIGINAL_PAGE_NAME = 'forums/ForumPage'; LITHIUM.Components.ORIGINAL_PAGE_ID = 'ForumPage'; LITHIUM.Components.ORIGINAL_PAGE_CONTEXT = 'ihv7eY5oxnP6HqBivLvhH_n1RXfpn-6wCehTeiBijCJRctqmwMqA0aEI1jAUqmnvbGMnSqkMTey5dQtutF9L4t3M2lbQ1RzpSFL9bMv20fLcg8uD95pB4CA-stFveBwunZUR-tstVqlU7LCm6GAwDH5rnaMDHuazf7ao3nNgJW4h2AD1k_6nNleri3hrS6dfjFlnLlFcZkGpUVEdEQn7oJutX2u3RHmEOGq7N0KbH-Anh6PyYhMALWBYUlias_TdcvgrY9y90gJrExtlGcYKCQbRO5YKvtyOuLHtfi9nvrM9USBvYKQSdYKpUjnn37hz'; LITHIUM.Css = { "BASE_DEFERRED_IMAGE" : "lia-deferred-image", "BASE_BUTTON" : "lia-button", "BASE_SPOILER_CONTAINER" : "lia-spoiler-container", "BASE_TABS_INACTIVE" : "lia-tabs-inactive", "BASE_TABS_ACTIVE" : "lia-tabs-active", "BASE_AJAX_REMOVE_HIGHLIGHT" : "lia-ajax-remove-highlight", "BASE_FEEDBACK_SCROLL_TO" : "lia-feedback-scroll-to", "BASE_FORM_FIELD_VALIDATING" : "lia-form-field-validating", "BASE_FORM_ERROR_TEXT" : "lia-form-error-text", "BASE_FEEDBACK_INLINE_ALERT" : "lia-panel-feedback-inline-alert", "BASE_BUTTON_OVERLAY" : "lia-button-overlay", "BASE_TABS_STANDARD" : "lia-tabs-standard", "BASE_AJAX_INDETERMINATE_LOADER_BAR" : "lia-ajax-indeterminate-loader-bar", "BASE_AJAX_SUCCESS_HIGHLIGHT" : "lia-ajax-success-highlight", "BASE_CONTENT" : "lia-content", "BASE_JS_HIDDEN" : "lia-js-hidden", "BASE_AJAX_LOADER_CONTENT_OVERLAY" : "lia-ajax-loader-content-overlay", "BASE_FORM_FIELD_SUCCESS" : "lia-form-field-success", "BASE_FORM_WARNING_TEXT" : "lia-form-warning-text", "BASE_FORM_FIELDSET_CONTENT_WRAPPER" : "lia-form-fieldset-content-wrapper", "BASE_AJAX_LOADER_OVERLAY_TYPE" : "lia-ajax-overlay-loader", "BASE_FORM_FIELD_ERROR" : "lia-form-field-error", "BASE_SPOILER_CONTENT" : "lia-spoiler-content", "BASE_FORM_SUBMITTING" : "lia-form-submitting", "BASE_EFFECT_HIGHLIGHT_START" : "lia-effect-highlight-start", "BASE_FORM_FIELD_ERROR_NO_FOCUS" : "lia-form-field-error-no-focus", "BASE_EFFECT_HIGHLIGHT_END" : "lia-effect-highlight-end", "BASE_SPOILER_LINK" : "lia-spoiler-link", "BASE_DISABLED" : "lia-link-disabled", "FACEBOOK_LOGOUT" : "lia-component-users-action-logout", "FACEBOOK_SWITCH_USER" : "lia-component-admin-action-switch-user", "BASE_FORM_FIELD_WARNING" : "lia-form-field-warning", "BASE_AJAX_LOADER_FEEDBACK" : "lia-ajax-loader-feedback", "BASE_AJAX_LOADER_OVERLAY" : "lia-ajax-loader-overlay", "BASE_LAZY_LOAD" : "lia-lazy-load" }; LITHIUM.noConflict = true; LITHIUM.useCheckOnline = false; LITHIUM.RenderedScripts = [ "jquery.tmpl-1.1.1.js", "jquery.ui.draggable.js", "ActiveCast3.js", "DataHandler.js", "Link.js", "Cache.js", "Loader.js", "Placeholder.js", "jquery.iframe-transport.js", "AjaxFeedback.js", "UserListActual.js", "jquery.tools.tooltip-1.2.6.js", "AutoComplete.js", "jquery.js", "Namespace.js", "CustomEvent.js", "Tooltip.js", "Auth.js", "Text.js", "HelpIcon.js", "Components.js", "jquery.delayToggle-1.0.js", "SearchForm.js", "Forms.js", "NoConflict.js", "AjaxSupport.js", "InformationBox.js", "Throttle.js", "Sandbox.js", "jquery.ui.dialog.js", "PolyfillsOld.js", "jquery.viewport-1.0.js", "prism.js", "json2.js", "LiModernizr.js", "PolyfillsAll.js", "Events.js", "jquery.autocomplete.js", "PartialRenderProxy.js", "ForceLithiumJQuery.js", "jquery.effects.core.js", "jquery.iframe-shim-1.0.js", "jquery.position-toggle-1.0.js", "jquery.appear-1.1.1.js", "SearchAutoCompleteToggle.js", "jquery.scrollTo.js", "jquery.css-data-1.0.js", "jquery.effects.slide.js", "DropDownMenu.js", "jquery.lithium-selector-extensions.js", "jquery.ui.core.js", "ElementQueries.js", "jquery.ui.widget.js", "SpoilerToggle.js", "ResizeSensor.js", "jquery.ui.position.js", "jquery.clone-position-1.0.js", "jquery.blockui.js", "Globals.js", "jquery.ui.mouse.js", "Dialog.js", "jquery.placeholder-2.0.7.js", "Video.js", "jquery.function-utils-1.0.js", "DeferredImages.js", "ValueSurveyLauncher.js", "jquery.hoverIntent-r6.js", "DropDownMenuVisibilityHandler.js", "Lithium.js", "jquery.json-2.6.0.js", "jquery.ui.resizable.js", "ElementMethods.js", "jquery.fileupload.js", "jquery.ajax-cache-response-1.0.js" ];// --> </script><script type="text/javascript" src="/t5/scripts/D60EB96AE5FF670ED274F16ABB044ABD/lia-scripts-head-min.js"></script></head> <body class="lia-board lia-user-status-anonymous ForumPage lia-body lia-a11y" id="lia-body"> <div id="7CD-176-1" class="ServiceNodeInfoHeader"> </div> <div class="lia-page"> <center> <div class="MinimumWidthContainer"> <div class="min-width-wrapper"> <div class="min-width"> <div class="lia-content"> <div class="lia-browser-support-alert"> <div class="lia-browser-support-alert-text"> We no longer support Internet Explorer v10 and older, or you have compatibility view enabled. Disable Compatibility view, upgrade to a newer version, or use a different browser. </div> <div class="lia-browser-support-alert-close"> <a class="lia-link-navigation lia-link-ticket-post-action" data-lia-action-token="qjBNJHhXPAWL927W1QauHg9mMAgIMDFkyRyzJPpYFt4." rel="nofollow" id="dismissAlert" href="https://community.ee.co.uk/t5/forums/forumpage.liabase.basebody.browsersupportalert.dismissalert:dismissalert?t:ac=board-id/broadband"><span class="lia-img-close-small lia-fa-close lia-fa-small lia-fa" title="Dismiss this alert" alt="Dismiss this alert" aria-label="Dismiss this alert" role="img" id="display"></span></a> </div> </div> <div class="lia-quilt lia-quilt-forum-page lia-quilt-layout-two-column-main-side lia-top-quilt"> <div class="lia-quilt-row lia-quilt-row-header"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-header"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-quilt lia-quilt-header lia-quilt-layout-custom-community-header lia-component-quilt-header"> <div class="lia-quilt-row lia-quilt-row-header-top"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-header-top-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="custom-skip-navigation-link"> <a class="skip-to-navigation-link" href="#main-content">Skip to main content</a> </div> <div class="custom-community-header-left"> <div class="lia-slide-out-nav-menu lia-component-common-widget-slide-out-nav-menu"> <button li-bindable="" li-common-element-hook="navMenuTriggerElement" class="lia-slide-menu-trigger lia-slide-out-nav-menu-wrapper"> <div ng-non-bindable="" class="lia-slide-out-nav-menu-title"> Browse </div> </button> <li:common-slide-menu li-bindable="" trigger-element="navMenuTriggerElement" li-direction="left" style="display:none"> <div class="lia-quilt lia-quilt-navigation-slide-out-menu lia-quilt-layout-one-column"> <div class="lia-quilt-row lia-quilt-row-header"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-header lia-mark-empty"> </div> </div><div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <li:community-navigation class="lia-component-community-widget-navigation" li-bindable="" li-instance="0" componentId="community.widget.navigation" mode="default"></li:community-navigation> <div class="custom-community-header-menu"> <ul> <li><a href="https://ee.co.uk" target="_blank" class="shop">Shop</a></li> <li><a href="https://ee.co.uk/help/help-new" target="_blank" class="help">Help</a></li> <!---<li><a href="https://id.ee.co.uk/id/login" target="_blank" class="myee">My EE</a></li> <li><a href="https://ee.co.uk/why-ee" target="_blank" class="whyee">Why EE</a></li> <li><a href="https://ee.co.uk/why-ee/5g-on-ee" target="_blank" class="network">5G</a></li>---> </ul> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-footer lia-mark-empty"> </div> </div> </div> </li:common-slide-menu> </div> <div class="custom-community-header-logo"> <div> <a href='https://ee.co.uk/' style="background: url('/html/assets/logo_ee.svg') no-repeat 50% / contain;" target="_blank" class="desktop-logo">EE</a> <a href='/' style="background: url('/html/assets/logo_ee.svg') no-repeat 50% / contain;" class="mobile-logo">The EE Community</a> </div> </div> <div class="custom-community-header-menu"> <ul> <li><a href="https://ee.co.uk" target="_blank" class="shop">Shop</a></li> <li><a href="https://ee.co.uk/help/help-new" target="_blank" class="help">Help</a></li> <!---<li><a href="https://id.ee.co.uk/id/login" target="_blank" class="myee">My EE</a></li> <li><a href="https://ee.co.uk/why-ee" target="_blank" class="whyee">Why EE</a></li> <li><a href="https://ee.co.uk/why-ee/5g-on-ee" target="_blank" class="network">5G</a></li>---> </ul> </div> </div> <div class="custom-community-header-right"> <div class="custom-community-header-user-navigation"> <a class="lia-link-navigation faq-link lia-component-help-action-faq" id="faqPage_4428c4b7028d8e" href="/t5/help/faqpage">Forum FAQ's</a><a class="lia-link-navigation login-link lia-authentication-link lia-component-users-action-login" rel="nofollow" id="loginPageV2_4428c4b70825cf" href="/plugins/custom/everythingeverywhere/ee_openidconnectsso/sso_login_redirect?referer=https%3A%2F%2Fcommunity.ee.co.uk%2Ft5%2FBroadband-Landline%2Fbd-p%2Fbroadband%3Fnobounce">Login/Register</a></div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-header-navigation"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-header-navigation-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="custom-community-header-navigation-v3"> <nav role="navigation" id="headerNav"> <ul class="custom-sub-nav" role="menuitem"> <li class="community-link" role="none"><a href="/">Community</a></li> <li class="custom-nav-menu-item has-children depth1" role="none"> <div class="toggle-menu-button-wrapper"> <a class="top-level-link menuitem" href="/t5/Welcome/ct-p/Welcome-and-lounge" style="background: url('/t5/image/serverpage/image-id/22573iF737672DFBECA267/image-size/medium?v=v2&px=400') center/contain no-repeat">Welcome</a> <button class="top-level-toggle toggle-menu-children" aria-controls="toggle-category:Welcome-and-lounge" aria-expanded="false" aria-haspopup="true" aria-label="Expand View: Welcome"> <span class="toggle-menu-icon" aria-hidden="true"></span> </button> </div> <div class="nav-child-wrapper nav-child-wrapper-level-2"> <ul id="toggle-category:Welcome-and-lounge" class="custom-community-header-sub-navigation" role="menu"> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/EE-Community-info-News/bd-p/AboutCommunity" class="nav-category">EE Community info & News</a> </div> </li> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/General-Chit-Chat/bd-p/general_chat" class="nav-category">General Chit Chat</a> </div> </li> </ul> </div> </li> <li class="custom-nav-menu-item has-children depth1" role="none"> <div class="toggle-menu-button-wrapper"> <a class="top-level-link menuitem" href="/t5/Devices/ct-p/Phones-and-devices" style="background: url('/t5/image/serverpage/image-id/22569i3614CF8EBEB7198B/image-size/medium?v=v2&px=400') center/contain no-repeat">Devices</a> <button class="top-level-toggle toggle-menu-children" aria-controls="toggle-category:Phones-and-devices" aria-expanded="false" aria-haspopup="true" aria-label="Expand View: Devices"> <span class="toggle-menu-icon" aria-hidden="true"></span> </button> </div> <div class="nav-child-wrapper nav-child-wrapper-level-2"> <ul id="toggle-category:Phones-and-devices" class="custom-community-header-sub-navigation" role="menu"> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/Apple-Devices/bd-p/apple" class="nav-category">Apple Devices</a> </div> </li> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/Android-Devices/bd-p/android" class="nav-category">Android Devices</a> </div> </li> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/Other-phones-Devices/bd-p/other" class="nav-category">Other phones & Devices</a> </div> </li> </ul> </div> </li> <li class="custom-nav-menu-item has-children depth1" role="none"> <div class="toggle-menu-button-wrapper"> <a class="top-level-link menuitem" href="/t5/Home-Services/ct-p/home-broadband-tv-email" style="background: url('/t5/image/serverpage/image-id/22570i5317BBC5B861F43D/image-size/medium?v=v2&px=400') center/contain no-repeat">Home Services</a> <button class="top-level-toggle toggle-menu-children" aria-controls="toggle-category:home-broadband-tv-email" aria-expanded="false" aria-haspopup="true" aria-label="Expand View: Home Services"> <span class="toggle-menu-icon" aria-hidden="true"></span> </button> </div> <div class="nav-child-wrapper nav-child-wrapper-level-2"> <ul id="toggle-category:home-broadband-tv-email" class="custom-community-header-sub-navigation" role="menu"> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/Broadband-Landline/bd-p/broadband" class="nav-category">Broadband & Landline</a> </div> </li> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/Digital-Home-Phone/bd-p/DHP" class="nav-category">Digital Home Phone</a> </div> </li> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/TV/bd-p/TV" class="nav-category">TV</a> </div> </li> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/Gaming/bd-p/EE_Gaming" class="nav-category">Gaming</a> </div> </li> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/Mobile-Broadband/bd-p/4GEE-WiFi" class="nav-category">Mobile Broadband</a> </div> </li> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/Security/bd-p/online-safety" class="nav-category">Security</a> </div> </li> </ul> </div> </li> <li class="custom-nav-menu-item has-children depth1" role="none"> <div class="toggle-menu-button-wrapper"> <a class="top-level-link menuitem" href="/t5/Mobile-Services/ct-p/EE-Network" style="background: url('/t5/image/serverpage/image-id/22571i504C9A5484C9F602/image-size/medium?v=v2&px=400') center/contain no-repeat">Mobile Services</a> <button class="top-level-toggle toggle-menu-children" aria-controls="toggle-category:EE-Network" aria-expanded="false" aria-haspopup="true" aria-label="Expand View: Mobile Services"> <span class="toggle-menu-icon" aria-hidden="true"></span> </button> </div> <div class="nav-child-wrapper nav-child-wrapper-level-2"> <ul id="toggle-category:EE-Network" class="custom-community-header-sub-navigation" role="menu"> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/Mobile-Network-discussions/bd-p/Network-Status" class="nav-category">Mobile Network discussions</a> </div> </li> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/Mobile-Services/bd-p/MobileServices" class="nav-category">Mobile Services</a> </div> </li> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/Mobile-Data/bd-p/4g" class="nav-category">Mobile Data</a> </div> </li> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/SIM-cards-Porting/bd-p/sim-cards" class="nav-category">SIM cards & Porting</a> </div> </li> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/Roaming/bd-p/Roaming" class="nav-category">Roaming</a> </div> </li> </ul> </div> </li> <li class="custom-nav-menu-item has-children depth1" role="none"> <div class="toggle-menu-button-wrapper"> <a class="top-level-link menuitem" href="/t5/Account/ct-p/MyEE-Account-Bills" style="background: url('/t5/image/serverpage/image-id/22572iABFA5C2A2D658E0A/image-size/medium?v=v2&px=400') center/contain no-repeat">Account</a> <button class="top-level-toggle toggle-menu-children" aria-controls="toggle-category:MyEE-Account-Bills" aria-expanded="false" aria-haspopup="true" aria-label="Expand View: Account"> <span class="toggle-menu-icon" aria-hidden="true"></span> </button> </div> <div class="nav-child-wrapper nav-child-wrapper-level-2"> <ul id="toggle-category:MyEE-Account-Bills" class="custom-community-header-sub-navigation" role="menu"> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/EE-app-and-website/bd-p/My-EE-account" class="nav-category">EE app and website</a> </div> </li> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/Contracts-Billing/bd-p/bills" class="nav-category">Contracts & Billing</a> </div> </li> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/Pay-as-you-go/bd-p/Payasyougo" class="nav-category">Pay as you go</a> </div> </li> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/Orders/bd-p/my-orders" class="nav-category">Orders</a> </div> </li> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/Offers-Add-ons/bd-p/Deals-offers" class="nav-category">Offers & Add-ons</a> </div> </li> <li class="depth2 custom-nav-menu-item" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/Small-Business/bd-p/small-business" class="nav-category">Small Business</a> </div> </li> </ul> </div> </li> <li class="custom-nav-menu-item has-children depth1" role="none"> <div class="toggle-menu-button-wrapper"> <a class="top-level-link menuitem" href="/t5/Groups/ct-p/Groups" style="background: url('/t5/image/serverpage/image-id/22577i66CB5B9D20E7BEF0/image-size/medium?v=v2&px=400') center/contain no-repeat">Groups</a> <button class="top-level-toggle toggle-menu-children" aria-controls="toggle-category:Groups" aria-expanded="false" aria-haspopup="true" aria-label="Expand View: Groups"> <span class="toggle-menu-icon" aria-hidden="true"></span> </button> </div> <div class="nav-child-wrapper nav-child-wrapper-level-2"> <ul id="toggle-category:Groups" class="custom-community-header-sub-navigation" role="menu"> <li class="depth2 custom-nav-menu-item has-children" role="none"> <div class="toggle-menu-button-wrapper"> <a href="/t5/Community-feedback-Group/gh-p/CommunityFeedbackGroup" class="nav-category">Community feedback Group</a> <button class="toggle-menu-children" aria-controls="toggle-grouphub:CommunityFeedbackGroup" aria-expanded="false" aria-haspopup="true" aria-label="Expand View: Community feedback Group"> <span class="toggle-menu-icon" aria-hidden="true"></span> </button> </div> <div class="nav-child-wrapper nav-child-wrapper-level-3"> <ul id="toggle-grouphub:CommunityFeedbackGroup" class="custom-community-header-sub-navigation" role="menu"> <li class="depth3 custom-nav-menu-item" role="none"> <a href="/t5/Community-feedback-Group/bd-p/CommunityFeedbackGroupforum-board" class="nav-category">Forum</a> </li> </ul> </div> </li> </ul> </div> </li> </ul> </nav> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-header-hero"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-header-hero-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="header-hero-wrapper"> <div class="custom-node-information lia-node-header-info"> <h1 class="lia-node-header-title"> Broadband & Landline </h1> <p class="lia-node-header-description"> Post here to ask/answer questions around home broadband and landline </p> </div> <div id="lia-searchformV32" class="SearchForm lia-search-form-wrapper lia-mode-default lia-component-common-widget-search-form"> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback"></div> </div> <div id="searchautocompletetoggle"> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxfeedback_0"></div> </div> <form enctype="multipart/form-data" class="lia-form lia-form-inline SearchForm" action="https://community.ee.co.uk/t5/forums/forumpage.searchformv32.form.form" method="post" id="form" name="form"><div class="t-invisible"><input value="board-id/broadband" name="t:ac" type="hidden"></input><input value="search/contributions/page" name="t:cp" type="hidden"></input><input value="XRMaSHELvdbqHLIR9bkqIC0FzUlskdZsIyLeo5NtOP4xZDWLaxiVsuhqva9EUQLqbImXFWIeC_adBStLcISOoBlY2QVZqspGixZC26yE-w59DY8_wpxvs8jEos5ZUsDzZva5xJXpdXgjwkNuvdKspTS5ECEu2kBsWvpyW9lPDdDx3N_iJgUdhb_uJXnE2bVHYx7K6tfQtIzFtVBk6-ddAbNLeERgNSmOsrqpB9-Amp5NbapAMYTqGkVSBmrMhQdxO68ngCO4tbyXP3MGuWL1UnSxzaAmHrgQG93Ef8enxXUf2sUK6Eb6XxvtiU_wX8g_mVVkAHjq447XgpCe4I1v4mOmyI-MlNRCmbMMQwG2KA56bE5Y8IEMJRZdVp315YhI-k6RibCWJr41WjJwDx7yJz09ghUtd7v5xo3S_2nBufNW4FgDEY-lZAL_uparaXdtOf_rrRew95w6T-eKnJWFyO-VEydNWrqQ1gaNX-6oEo6YnrVfZUdIjQg_kDpXFXDH4CMwY2W6L3_oVcJHUa_90it_KBKrG1WSYDay9LowN2gUYIpuf9FyriNgTIcFGdWGRoHwebSp3YvoJ92Y_8wGuFfMnx6q_xXWL4EwRjSLp2vTMpp-JWzDDahRKGlhErwE-IzRMCbmbgUn8mNp78p4fN_XwpQwZoFXUOyLswN1K72nh4y4RQ7Dddnbj-OaoCPiRQRmgWsMM9cA5zd5M04TU4Uw0oBgwqu4_WhvHV3V0evly7RapBW0ipiJbLz73b4OuslVduqkwxBoblv-KNVXh5prpejFj3XTvSPn6yq5QFHigryjvzd_SJApjNa_5ObGZwA0rB6trK-CDxcZS-yJ73lGbMvIetwPiEz4xAjcJEf4c5RQfD_18cMNG6sqbdGv_MzFzq_wmJz9hrqMvF20SUXCvk-KYLy5r1FfhRE9QlXu4N9gDGuRlKnckdWv7LVp97Q00s8FbWhbMCMuYRTlsejfMh2xySwHFkQkDX_q01Al1pMViWEkcuBVAr6-R4Ivwelxk9TJzEt524rqJJx9Co7DkJMGNDMSoGuY0Uv0e00mFvlYDowhuOFSq0xVSXNNbaN_mvCLMAooR0t1Q5lme83y1XiBRdGydbHQvLt-uqTlEE9fiFL0yV6nyGjGymy04OEN5pt2pZ_VSwJW_JhLJdAMZIEPPQB0IBNaQfJj4Z0rREkVqpyhbRlk1hRmUaMRjoQ0hPMoZx9VsWZka-_-MRkOXoXrHSXxXjz_1WXphjE." name="lia-form-context" type="hidden"></input><input value="ForumPage:board-id/broadband:searchformv32.form:" name="liaFormContentKey" type="hidden"></input><input value="5DI9GWMef1Esyz275vuiiOExwpQ=:H4sIAAAAAAAAALVSTU7CQBR+krAixkj0BrptjcpCMSbERGKCSmxcm+kwlGrbqTOvFDYexRMYL8HCnXfwAG5dubDtFKxgYgu4mrzvm3w/M+/pHcphHQ4kI4L2dMo9FLYZoM09qbeJxQ4V0+XC7e/tamqyBPEChwgbh1JAjQtLIz6hPaYh8ZlEMaxplAvm2KZmEsm0hhmBhOKpzZzOlsEw8LevR5W3zZfPEqy0oJIYc+eCuAyh2rolfaI7xLN0I8rjWfWBj7CuzJvf5osmbxRN3hacMimNwHRtKSOr0XNnv/vx+FoCGPjhMRzljhNLYHrEt9kA5T08ACCsKvREoYuqxqLl8BLO84q4UcMITcG49y/QOGs1pYyESl5p6V6qwRW086rinVmoxMZsiZud/zBUTc6gmVc4kExkJafmcYG1GM9+wfIsCkf2OP54hal5EjnG54z8h0XhjfcF7wQUs5Kz0GTjU2rOjc/llTT4Au07pDOcBQAA" name="t:formdata" type="hidden"></input></div> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="feedback"></div> </div> <input value="NnRV_9spWtLAEs1o9x-jyAose45b2OQ6x1g6RKMj6gU." name="lia-action-token" type="hidden"></input> <input value="form" id="form_UIDform" name="form_UID" type="hidden"></input> <input value="" id="form_instance_keyform" name="form_instance_key" type="hidden"></input> <span class="lia-search-granularity-wrapper"> <select title="Search Filters" class="lia-search-form-granularity search-granularity" aria-label="Search Filters" id="searchGranularity" name="searchGranularity"><option title="All community" selected="selected" value="edev|community">All community</option><option title="This category" value="home-broadband-tv-email|category">This category</option><option title="Discussions" value="broadband|forum-board">Discussions</option><option title="Knowledge base" value="tkb|tkb">Knowledge base</option><option title="Members" value="user|user">Members</option><option title="Products" value="product|product">Products</option></select> </span> <span class="lia-search-input-wrapper"> <span class="lia-search-input-field"> <span class="lia-button-wrapper lia-button-wrapper-secondary lia-button-wrapper-searchForm-action"><input value="searchForm" name="submitContextX" type="hidden"></input><input class="lia-button lia-button-secondary lia-button-searchForm-action" value="Go" id="submitContext" name="submitContext" type="submit"></input></span> <span class="lia-hidden-aria-visibile" id="autocompleteInstructionsText"></span><input placeholder="Search the EE Community" aria-label="Search" title="Search" class="lia-form-type-text lia-autocomplete-input search-input lia-search-input-message" value="" id="messageSearchField_0" name="messageSearchField" type="text"></input> <span class="lia-hidden-aria-visibile" id="autocompleteInstructionsText_0"></span><input placeholder="Search the EE Community" aria-label="Search" title="Search" class="lia-form-type-text lia-autocomplete-input search-input lia-search-input-tkb-article lia-js-hidden" value="" id="messageSearchField_1" name="messageSearchField_0" type="text"></input> <span class="lia-hidden-aria-visibile" id="autocompleteInstructionsText_1"></span><input placeholder="Search" ng-non-bindable="" title="Enter a user name or rank" class="lia-form-type-text UserSearchField lia-search-input-user search-input lia-js-hidden lia-autocomplete-input" aria-label="Enter a user name or rank" value="" id="userSearchField" name="userSearchField" type="text"></input> <span class="lia-hidden-aria-visibile" id="autocompleteInstructionsText_2"></span><input placeholder="Enter a keyword to search within the private messages" title="Enter a word or phrase" class="lia-form-type-text NoteSearchField lia-search-input-note search-input lia-js-hidden lia-autocomplete-input" aria-label="Enter a word or phrase" value="" id="noteSearchField_0" name="noteSearchField" type="text"></input> <span class="lia-hidden-aria-visibile" id="autocompleteInstructionsText_3"></span><input title="Enter a word or phrase" class="lia-form-type-text ProductSearchField lia-search-input-product search-input lia-js-hidden lia-autocomplete-input" aria-label="Enter a word or phrase" value="" id="productSearchField" name="productSearchField" type="text"></input> <input class="lia-as-search-action-id" name="as-search-action-id" type="hidden"></input> </span> </span> <span class="lia-cancel-search">cancel</span> </form> <div class="search-autocomplete-toggle-link lia-js-hidden"> <span> <a class="lia-link-navigation auto-complete-toggle-on lia-link-ticket-post-action lia-component-search-action-enable-auto-complete" data-lia-action-token="EPGeEULJmUpQh6uNSHjabXkcNsVpASwWE1QaUGuc5pY." rel="nofollow" id="enableAutoComplete" href="https://community.ee.co.uk/t5/forums/forumpage.enableautocomplete:enableautocomplete?t:ac=board-id/broadband&t:cp=action/contributions/searchactions">Turn on suggestions</a> <span class="HelpIcon"> <a class="lia-link-navigation help-icon lia-tooltip-trigger" role="button" aria-label="Help Icon" id="link_1" href="#"><span class="lia-img-icon-help lia-fa-icon lia-fa-help lia-fa" alt="Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type." aria-label="Help Icon" role="img" id="display_0"></span></a><div role="alertdialog" class="lia-content lia-tooltip-pos-bottom-left lia-panel-tooltip-wrapper" id="link_2-tooltip-element"><div class="lia-tooltip-arrow"></div><div class="lia-panel-tooltip"><div class="content">Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.</div></div></div> </span> </span> </div> </div> <div class="spell-check-showing-result"> Showing results for <span class="lia-link-navigation show-results-for-link lia-link-disabled" aria-disabled="true" id="showingResult"></span> <a class="lia-link-navigation more-synonym-search-results-for-link" rel="nofollow" id="showingMoreResult" href="#"></a> <span class="all-results-for-synonym-search"> </span> </div> <div> <span class="synonym-search-instead lia-js-hidden"> Show <a class="lia-link-navigation synonym-search-instead-for-link" rel="nofollow" id="synonymSearchInstead" href="#"></a> only </span> <span class="spell-check-and-synonym-search-instead lia-js-hidden"> | </span> <span class="spell-check-search-instead"> Search instead for <a class="lia-link-navigation search-instead-for-link" rel="nofollow" id="searchInstead" href="#"></a> </span> </div> <div class="spell-check-do-you-mean lia-component-search-widget-spellcheck"> Did you mean: <a class="lia-link-navigation do-you-mean-link" rel="nofollow" id="doYouMean" href="#"></a> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-header-bottom"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-header-bottom-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div aria-label="breadcrumbs" role="navigation" class="BreadCrumb crumb-line lia-breadcrumb lia-component-common-widget-breadcrumb"> <ul role="list" id="list" class="lia-list-standard-inline"> <li class="lia-breadcrumb-node crumb"> <a class="lia-link-navigation crumb-community lia-breadcrumb-community lia-breadcrumb-forum" id="link_3" href="/">EE Community</a> </li> <li aria-hidden="true" class="lia-breadcrumb-seperator crumb-community lia-breadcrumb-community lia-breadcrumb-forum"> <span> <span class="lia-img-icon-list-separator-breadcrumb lia-fa-icon lia-fa-list lia-fa-separator lia-fa-breadcrumb lia-fa" alt="" aria-label="" role="img" id="display_1"></span> </span> </li> <li class="lia-breadcrumb-node crumb"> <a class="lia-link-navigation crumb-category lia-breadcrumb-category lia-breadcrumb-forum" id="link_4" href="/t5/Home-Services/ct-p/home-broadband-tv-email">Home Services</a> </li> <li aria-hidden="true" class="lia-breadcrumb-seperator crumb-category lia-breadcrumb-category lia-breadcrumb-forum"> <span> <span class="lia-img-icon-list-separator-breadcrumb lia-fa-icon lia-fa-list lia-fa-separator lia-fa-breadcrumb lia-fa" alt="" aria-label="" role="img" id="display_2"></span> </span> </li> <li class="lia-breadcrumb-node crumb final-crumb"> <span class="lia-link-navigation crumb-board lia-breadcrumb-board lia-breadcrumb-forum lia-link-disabled" aria-disabled="true" id="link_5">Broadband & Landline</span> </li> </ul> </div> <div class="lia-menu-navigation-wrapper lia-js-hidden lia-menu-action lia-page-options lia-component-community-widget-page-options" id="actionMenuDropDown"> <div class="lia-menu-navigation"> <div class="dropdown-default-item"><a title="Show option menu" class="lia-js-menu-opener default-menu-option lia-js-mouseover-menu lia-link-navigation" aria-expanded="false" role="button" aria-label="Options" id="dropDownLink" href="#">Options</a> <div class="dropdown-positioning"> <div class="dropdown-positioning-static"> <ul aria-label="Dropdown menu items" role="list" id="dropdownmenuitems" class="lia-menu-dropdown-items"> <li role="listitem"><span class="lia-link-navigation mark-new-link lia-link-disabled lia-component-forums-action-mark-new" aria-disabled="true" id="markNew">Mark all as New</span></li> <li role="listitem"><span class="lia-link-navigation mark-read-link lia-link-disabled lia-component-forums-action-mark-read" aria-disabled="true" id="markRead">Mark all as Read</span></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="listitem"><span class="lia-link-navigation addBoardUserFloat lia-link-disabled lia-component-subscriptions-action-add-board-user-float" aria-disabled="true" id="addBoardUserFloat">Float this item to the top</span></li> <li role="listitem"><span class="lia-link-navigation addBoardUserEmailSubscription lia-link-disabled lia-component-subscriptions-action-add-board-user-email" aria-disabled="true" id="addBoardUserEmailSubscription">Subscribe</span></li> <li role="listitem"><span class="lia-link-navigation addBoardUserBookmark lia-link-disabled lia-component-subscriptions-action-add-board-user-bookmark" aria-disabled="true" id="addBoardUserBookmark">Bookmark</span></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="listitem"><a class="lia-link-navigation rss-board-link lia-component-rss-action-board" id="rssBoard" href="/edev/rss/board?board.id=broadband">Subscribe to RSS Feed</a></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="listitem"><span class="lia-link-navigation threaded-view-link lia-link-disabled lia-component-forums-action-threaded-view" aria-disabled="true" id="threadedView">Threaded format</span></li> <li role="listitem"><span class="lia-link-navigation linear-view-link lia-link-disabled lia-component-forums-action-linear-view" aria-disabled="true" id="linearView">Linear Format</span></li> <li aria-hidden="true"><span class="lia-separator lia-component-common-widget-link-separator"> <span class="lia-separator-post"></span> <span class="lia-separator-pre"></span> </span></li> <li role="listitem"><span class="lia-link-navigation sort-by-threaded-start-link lia-link-disabled lia-component-forums-action-thread-sort-by-thread-start" aria-disabled="true" id="sortByThreadStart">Sort by Topic Start Date</span></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-header-feedback"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-feedback"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> </div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-main"> <div class="lia-quilt-column lia-quilt-column-18 lia-quilt-column-left lia-quilt-column-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-left"> <div aria-label="Use the previous and next links to move between pages. Use the page number links to go directly to a page." role="navigation" class="lia-paging-full-wrapper lia-paging-pager lia-component-common-widget-pager" id="pager"> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxFeedback"></div> </div> <ul class="lia-paging-full"> <li class="lia-paging-page-previous lia-component-previous"> <span class="lia-link-navigation lia-js-data-pageNum-1 lia-link-disabled" aria-disabled="true" id="link_6"> <span> <span aria-hidden="true" class="lia-paging-page-arrow">«</span> <span class="lia-paging-page-link">Previous</span> </span> </span> </li> <li class="lia-component-pagesnumbered"> <ul class="lia-paging-full-pages"> <li class="lia-paging-page-first lia-js-data-pageNum-1"> <span class="lia-js-data-pageNum-1 lia-link-navigation lia-link-disabled" aria-disabled="true" aria-current="page" id="link_7">1</span> </li><li class="lia-paging-page-link lia-js-data-pageNum-2"> <a class="lia-js-data-pageNum-2 lia-link-navigation lia-custom-event" aria-label="Page 2" id="link_8" href="https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband/page/2">2</a> </li><li class="lia-paging-page-link lia-js-data-pageNum-3"> <a class="lia-js-data-pageNum-3 lia-link-navigation lia-custom-event" aria-label="Page 3" id="link_9" href="https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband/page/3">3</a> </li><li class="lia-paging-page-ellipsis"> <span class="lia-js-data-pageNum-571 lia-link-navigation lia-link-disabled" aria-disabled="true" id="link_10">…</span> </li><li class="lia-paging-page-last lia-js-data-pageNum-572"> <a class="lia-js-data-pageNum-572 lia-link-navigation lia-custom-event" aria-label="Page 572" id="link_11" href="https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband/page/572">572</a> </li> </ul> </li> <li class="lia-paging-page-next lia-component-next"> <a class="lia-link-navigation lia-js-data-pageNum-2 lia-custom-event" aria-label="Next Page" rel="next" id="link_12" href="https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband/page/2"> <span class="lia-paging-page-link">Next</span> <span aria-hidden="true" class="lia-paging-page-arrow">»</span> </a> </li> </ul> </div> <div class="custom-message-list"> <section> <header> <h2>Forum Posts</h2> <div> <label for="community-activity-sorted-by">Sorted by:</label> <select id="community-activity-sorted-by"> <option value="recent" >Most recent</option> <option value="views" >Most viewed</option> <option value="replies" >Most commented</option> <option value="kudos" >Most liked</option> </select> <div class="custom-start-conversation-button"> <a class="lia-button lia-button-primary" href="/plugins/custom/everythingeverywhere/ee_openidconnectsso/sso_login_redirect?referer=https%3A%2F%2Fcommunity.ee.co.uk%2Ft5%2FBroadband-Landline%2Fbd-p%2Fbroadband%3Fnobounce">Sign In to Post</a> </div> </div> </header> <article class="custom-message-tile custom-thread-floated custom-thread-unread"> <div> <h3> <a href="/t5/Broadband-Landline/Need-Help-with-Your-Home-Broadband-Speed-or-Connection/td-p/547909" title="Need Help with Your Home Broadband Speed or Connection?">Need Help with Your Home Broadband Speed or Connection?</a> </h3> <p> To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ... </p> <figure> <img src="/t5/image/serverpage/image-id/2583i96EB57E04C16E948/image-size/medium?v=v2&px=400" alt="NTE5_fl" /> <img src="/t5/image/serverpage/image-id/2584iFA6427D02C97CDE8/image-size/medium?v=v2&px=400" alt="NTE5_all_2" /> <img src="/t5/image/serverpage/image-id/2586iF5667D23626E7EF9/image-size/medium?v=v2&px=400" alt="Capture.JPG" /> <img src="/t5/image/serverpage/image-id/2580iAA05C1D192C92492/image-size/medium?v=v2&px=400" alt="Capture2.JPG" /> </figure> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy hh:mm a"> 27-03-2017 9:25:36 PM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Broadband-Landline/bd-p/broadband">Broadband & Landline</a> </strong> </div> <div> <i class="custom-thread-floated">This thread is pinned</i> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/2818" title="View profile"> <img class="lia-user-avatar-message" alt="XRaySpeX" src="https://community.ee.co.uk/t5/image/serverpage/image-id/16642i3DA26C8B43562349/image-dimensions/150x150/image-coordinates/0%2C2%2C222%2C224?v=v2" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/2818" rel="author" title="View profile"> <span class="login-bold" >XRaySpeX</span> </a> </strong> <small>•</small> <em>EE Community Star</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>43557</b> Views</li> <li class="custom-tile-replies"><b>2</b> replies</li> <li class="custom-tile-kudos"><b>10</b> Helpful</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-floated custom-thread-unread"> <div> <h3> <a href="/t5/Broadband-Landline/Changing-Your-WiFi-Password-on-a-Smart-Hub/td-p/829250" title="Changing Your WiFi Password on a Smart Hub">Changing Your WiFi Password on a Smart Hub</a> </h3> <p> You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's... </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy hh:mm a"> 11-10-2019 1:42:03 AM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Broadband-Landline/bd-p/broadband">Broadband & Landline</a> </strong> </div> <div> <i class="custom-thread-floated">This thread is pinned</i> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/2818" title="View profile"> <img class="lia-user-avatar-message" alt="XRaySpeX" src="https://community.ee.co.uk/t5/image/serverpage/image-id/16642i3DA26C8B43562349/image-dimensions/150x150/image-coordinates/0%2C2%2C222%2C224?v=v2" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/2818" rel="author" title="View profile"> <span class="login-bold" >XRaySpeX</span> </a> </strong> <small>•</small> <em>EE Community Star</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>83818</b> Views</li> <li class="custom-tile-replies"><b>11</b> replies</li> <li class="custom-tile-kudos"><b>12</b> Helpful</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-unread"> <div> <h3> <a href="/t5/Broadband-Landline/Broadband-connection-drops-daily/td-p/1512224" title="Broadband connection drops daily">Broadband connection drops daily</a> </h3> <p> Hi, I moved to EE full fibre to the house broadband in December. I have a Sky Q box dating from May 2024. All was well till this week when the internet connection drops almost daily. I unplug Sky and there’s no problem resetting. I don’t have ... </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy hh:mm a"> 01-03-2025 1:07:38 PM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Broadband-Landline/bd-p/broadband">Broadband & Landline</a> </strong> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/4220654" title="View profile"> <img class="lia-user-avatar-message" alt="Sarah1948" src="https://community.ee.co.uk/t5/image/serverpage/avatar-name/avatar-3/avatar-theme/candy/avatar-collection/Hermes_Default/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/4220654" rel="author" title="View profile"> <span class="" style="color:#009b9b" >Sarah1948</span> </a> </strong> <small>•</small> <em>Investigator</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>151</b> Views</li> <li class="custom-tile-replies"><b>31</b> replies</li> <li class="custom-tile-kudos"><b>0</b> Helpful</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-unread"> <div> <h3> <a href="/t5/Broadband-Landline/Latency-issues/td-p/1512706" title="Latency issues">Latency issues</a> </h3> <p> I’ve been having massive latency issues for about 5 months. Started off with sky, moved to bt and was then moved to ee (against my choosing) by bt. My internet spikes almost every day and makes it unusable for gaming, work calls, streaming videos, es... </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy hh:mm a"> 03-03-2025 10:36:21 AM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Broadband-Landline/bd-p/broadband">Broadband & Landline</a> </strong> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/4715360" title="View profile"> <img class="lia-user-avatar-message" alt="Swoosh92" src="https://community.ee.co.uk/t5/image/serverpage/avatar-name/Maurice_3/avatar-theme/candy/avatar-collection/EE_Fun_avatars/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/4715360" rel="author" title="View profile"> <span class="" style="color:#009b9b" >Swoosh92</span> </a> </strong> <small>•</small> <em>Explorer</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>19</b> Views</li> <li class="custom-tile-replies"><b>2</b> replies</li> <li class="custom-tile-kudos"><b>0</b> Helpful</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-unread"> <div> <h3> <a href="/t5/Broadband-Landline/Cost-of-switching-from-Virgin-to-EE/td-p/1511904" title="Cost of switching from Virgin to EE">Cost of switching from Virgin to EE</a> </h3> <p> I have recently switched my TV package from Virgin to EE and, in the course of doing so, been given the following promise: "please email switch-team@ee.co.uk the final bill from virgin and we will cover they final bill charged up to �300"Now that I h... </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy hh:mm a"> 28-02-2025 12:26:17 PM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Broadband-Landline/bd-p/broadband">Broadband & Landline</a> </strong> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/4684386" title="View profile"> <img class="lia-user-avatar-message" alt="johncellis" src="https://community.ee.co.uk/t5/image/serverpage/avatar-name/avatar-11/avatar-theme/candy/avatar-collection/Hermes_Default/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/4684386" rel="author" title="View profile"> <span class="" style="color:#009b9b" >johncellis</span> </a> </strong> <small>•</small> <em>Investigator</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>225</b> Views</li> <li class="custom-tile-replies"><b>15</b> replies</li> <li class="custom-tile-kudos"><b>7</b> Helpful</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-unread"> <div> <h3> <a href="/t5/Broadband-Landline/Thinking-of-Migrating-BB-to-EE/td-p/1512667" title="Thinking of Migrating BB to EE">Thinking of Migrating BB to EE</a> </h3> <p> I currently have a FTTP connection with a BTW reseller/Openreach Network. I connect via a Fritz!box (Wifi6) with a Fritz!WLAN mesh, and I have static IPs (v4 and v6). My VOIP connection is with AAISP.I am thinking of moving to a 900Mbps service whi... </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy hh:mm a"> 03-03-2025 9:20:23 AM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Broadband-Landline/bd-p/broadband">Broadband & Landline</a> </strong> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/4442172" title="View profile"> <img class="lia-user-avatar-message" alt="L8Again" src="https://community.ee.co.uk/t5/image/serverpage/avatar-name/avatar-11/avatar-theme/candy/avatar-collection/Hermes_Default/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/4442172" rel="author" title="View profile"> <span class="" style="color:#009b9b" >L8Again</span> </a> </strong> <small>•</small> <em>Contributor</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>24</b> Views</li> <li class="custom-tile-replies"><b>3</b> replies</li> <li class="custom-tile-kudos"><b>2</b> Helpful</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-unread"> <div> <h3> <a href="/t5/Broadband-Landline/FTTP-installed-today-Engineer-left-without-it-working/td-p/1511010" title="FTTP installed today - Engineer left without it working.">FTTP installed today - Engineer left without it working.</a> </h3> <p> Hi,I had a fibre connected to my house today but I've been left with no service and a red LOS light on the ONT. The installing engineer said there was a fault on the pole, he couldn't get hold of anyone to help and the person who needed to investigat... </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy hh:mm a"> 25-02-2025 4:32:39 PM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Broadband-Landline/bd-p/broadband">Broadband & Landline</a> </strong> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/2975412" title="View profile"> <img class="lia-user-avatar-message" alt="osmotics" src="https://community.ee.co.uk/t5/image/serverpage/avatar-name/Clive2/avatar-theme/candy/avatar-collection/EE_Fun_avatars/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/2975412" rel="author" title="View profile"> <span class="" style="color:#009b9b" >osmotics</span> </a> </strong> <small>•</small> <em>Investigator</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>94</b> Views</li> <li class="custom-tile-replies"><b>6</b> replies</li> <li class="custom-tile-kudos"><b>0</b> Helpful</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-unread"> <div> <h3> <a href="/t5/Broadband-Landline/Latency-Ping-Spikes-after-upgrade-Hub-and-Internet-problems/td-p/1381461" title="Latency / Ping Spikes after upgrade - Hub and Internet problems.">Latency / Ping Spikes after upgrade - Hub and Internet problems.</a> </h3> <p> Hello Alli have a query and i hope someone has the solution.Ive called the help line and it sends a text for me to reply FAULT etc, but it doesnt find a "problem" with the service....Essentially the issue is:Latency Spike - Since the upgrade from Ful... </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy hh:mm a"> 27-04-2024 1:04:59 PM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Broadband-Landline/bd-p/broadband">Broadband & Landline</a> </strong> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/2988136" title="View profile"> <img class="lia-user-avatar-message" alt="TrueWill" src="https://community.ee.co.uk/t5/image/serverpage/avatar-name/upload_5947052144393027077/avatar-theme/candy/avatar-collection/EE_Members__EE_Social_Avatars/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/2988136" rel="author" title="View profile"> <span class="" style="color:#009b9b" >TrueWill</span> </a> </strong> <small>•</small> <em>Investigator</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>3782</b> Views</li> <li class="custom-tile-replies"><b>22</b> replies</li> <li class="custom-tile-kudos"><b>3</b> Helpful</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-unread"> <div> <h3> <a href="/t5/Broadband-Landline/EE-Home-Phone-Cut-Off/td-p/1512601" title="EE Home Phone Cut Off">EE Home Phone Cut Off</a> </h3> <p> I'm due to go back to BT on 4th March as I now qualify for a BT Essentials Package. However, my current EE landline went dead on Friday, the day my mum went into hospital, and I gave my landline number to them not realising that the landline was dow... </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy hh:mm a"> 02-03-2025 8:55:20 PM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Broadband-Landline/bd-p/broadband">Broadband & Landline</a> </strong> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/2734591" title="View profile"> <img class="lia-user-avatar-message" alt="RIC9380" src="https://community.ee.co.uk/t5/image/serverpage/avatar-name/upload_5947052144393027077/avatar-theme/candy/avatar-collection/EE_Members__EE_Social_Avatars/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/2734591" rel="author" title="View profile"> <span class="" style="color:#009b9b" >RIC9380</span> </a> </strong> <small>•</small> <em>Visitor</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>39</b> Views</li> <li class="custom-tile-replies"><b>1</b> replies</li> <li class="custom-tile-kudos"><b>0</b> Helpful</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-unread"> <div> <h3> <a href="/t5/Broadband-Landline/New-EE-hub-has-so-many-problems/td-p/1431613" title="New EE hub has so many problems">New EE hub has so many problems</a> </h3> <p> Since updating my old BT hub to a new EE hub we have had nothing but issues. Television freezes with bright flash of light on screen. The new digital phones I got from BT do not seem compatible that I have had to ask they stop my phone service. they ... </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy hh:mm a"> 06-09-2024 6:56:36 PM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Broadband-Landline/bd-p/broadband">Broadband & Landline</a> </strong> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/4523193" title="View profile"> <img class="lia-user-avatar-message" alt="CWDW" src="https://community.ee.co.uk/t5/image/serverpage/avatar-name/Maurice_3/avatar-theme/candy/avatar-collection/EE_Fun_avatars/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/4523193" rel="author" title="View profile"> <span class="" style="color:#009b9b" >CWDW</span> </a> </strong> <small>•</small> <em>Visitor</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>2707</b> Views</li> <li class="custom-tile-replies"><b>15</b> replies</li> <li class="custom-tile-kudos"><b>1</b> Helpful</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-unread"> <div> <h3> <a href="/t5/Broadband-Landline/Moving-my-BT-landline-number-to-EE/td-p/1512433" title="Moving my BT landline number to EE">Moving my BT landline number to EE</a> </h3> <p> Hello, I have made several calls to EE customer service to try and get my BT landline ported to my new EE digital service, moved from BT to EE on 05/02/25 and asked to keep old landline number (which I’ve had for fifty years) was given a temporary di... </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy hh:mm a"> 02-03-2025 9:51:56 AM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Broadband-Landline/bd-p/broadband">Broadband & Landline</a> </strong> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/4714481" title="View profile"> <img class="lia-user-avatar-message" alt="Marye80" src="https://community.ee.co.uk/t5/image/serverpage/avatar-name/upload_4280368303313966663/avatar-theme/candy/avatar-collection/EE_Members__EE_Social_Avatars/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/4714481" rel="author" title="View profile"> <span class="" style="color:#009b9b" >Marye80</span> </a> </strong> <small>•</small> <em>Investigator</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>116</b> Views</li> <li class="custom-tile-replies"><b>9</b> replies</li> <li class="custom-tile-kudos"><b>0</b> Helpful</li> </ul> </footer> </article> <article class="custom-message-tile custom-thread-solved custom-thread-unread"> <div> <h3> <i class="custom-thread-solved"><small>Resolved!</small></i> <a href="/t5/Broadband-Landline/Error-in-broadband-profile-page/td-p/1512486" title="Error in broadband profile page.">Error in broadband profile page.</a> </h3> <p> I have just noticed that on my broadband profile page my date of birth is incorrect. Why I cannot fathom! There seems to be no way for me to correct it so how can it be changed please?RegardsGerald </p> </div> <aside> <div class="custom-tile-date"> <time datetime="dd-MM-yyyy hh:mm a"> 02-03-2025 12:10:53 PM </time> </div> | <div class="custom-tile-category"> <strong> <span>Posted in </span> <a href="/t5/Broadband-Landline/bd-p/broadband">Broadband & Landline</a> </strong> </div> <div> </div> </aside> <footer> <div class="custom-tile-author-info"> <a class="UserAvatar lia-link-navigation" href="/t5/user/viewprofilepage/user-id/4614141" title="View profile"> <img class="lia-user-avatar-message" alt="Geraldo42" src="https://community.ee.co.uk/t5/image/serverpage/avatar-name/upload_1127812100109799215/avatar-theme/candy/avatar-collection/EE_Members__EE_Social_Avatars/avatar-display-size/profile/version/2?xdesc=1.0" /> </a> <strong> <span>by </span> <a href="/t5/user/viewprofilepage/user-id/4614141" rel="author" title="View profile"> <span class="" style="color:#009b9b" >Geraldo42</span> </a> </strong> <small>•</small> <em>Investigator</em> </div> <ul class="custom-tile-statistics"> <li class="custom-tile-views"><b>45</b> Views</li> <li class="custom-tile-replies"><b>2</b> replies</li> <li class="custom-tile-kudos"><b>1</b> Helpful</li> </ul> </footer> </article> </section> </div> <div aria-label="Use the previous and next links to move between pages. Use the page number links to go directly to a page." role="navigation" class="lia-paging-full-wrapper lia-paging-pager lia-component-common-widget-pager" id="pager_4428c4c214a9b0"> <div class="lia-inline-ajax-feedback"> <div class="AjaxFeedback" id="ajaxFeedback_4428c4c214a9b0"></div> </div> <ul class="lia-paging-full"> <li class="lia-paging-page-previous lia-component-previous"> <span class="lia-link-navigation lia-js-data-pageNum-1 lia-link-disabled" aria-disabled="true" id="link_4428c4c214a9b0"> <span> <span aria-hidden="true" class="lia-paging-page-arrow">«</span> <span class="lia-paging-page-link">Previous</span> </span> </span> </li> <li class="lia-component-pagesnumbered"> <ul class="lia-paging-full-pages"> <li class="lia-paging-page-first lia-js-data-pageNum-1"> <span class="lia-js-data-pageNum-1 lia-link-navigation lia-link-disabled" aria-disabled="true" aria-current="page" id="link_2_4428c4c214a9b0">1</span> </li><li class="lia-paging-page-link lia-js-data-pageNum-2"> <a class="lia-js-data-pageNum-2 lia-link-navigation lia-custom-event" aria-label="Page 2" id="link_2_4428c4c214a9b0_0" href="https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband/page/2">2</a> </li><li class="lia-paging-page-link lia-js-data-pageNum-3"> <a class="lia-js-data-pageNum-3 lia-link-navigation lia-custom-event" aria-label="Page 3" id="link_2_4428c4c214a9b0_1" href="https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband/page/3">3</a> </li><li class="lia-paging-page-ellipsis"> <span class="lia-js-data-pageNum-571 lia-link-navigation lia-link-disabled" aria-disabled="true" id="link_2_4428c4c214a9b0_2">…</span> </li><li class="lia-paging-page-last lia-js-data-pageNum-572"> <a class="lia-js-data-pageNum-572 lia-link-navigation lia-custom-event" aria-label="Page 572" id="link_2_4428c4c214a9b0_3" href="https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband/page/572">572</a> </li> </ul> </li> <li class="lia-paging-page-next lia-component-next"> <a class="lia-link-navigation lia-js-data-pageNum-2 lia-custom-event" aria-label="Next Page" rel="next" id="link_0_4428c4c214a9b0" href="https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband/page/2"> <span class="lia-paging-page-link">Next</span> <span aria-hidden="true" class="lia-paging-page-arrow">»</span> </a> </li> </ul> </div> </div> </div><div class="lia-quilt-column lia-quilt-column-06 lia-quilt-column-right lia-quilt-column-side-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-right"> <div class="lia-panel lia-panel-standard AcceptedSolutionsLeaderboardTaplet Chrome lia-component-solutions-widget-accepted-solutions-leaderboard-taplet"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span aria-level="3" role="heading" class="lia-panel-heading-bar-title">Most solutions</span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"> <div class="UserList lia-component-users-widget-user-list"> <span id="user-listuserList"> </span> <div class="t-data-grid" id="grid"> <table role="presentation" class="lia-list-slim"> <thead class="lia-table-head" id="columns"><tr><th scope="col" class="userAvatarNameColumn lia-data-cell-primary lia-data-cell-text t-first"> <span class="lia-view-filter lia-link-disabled" aria-disabled="true" id="link_13">User</span> </th><th scope="col" class="acceptedSolutionsCountColumn lia-data-cell-tertiary lia-data-cell-integer t-last"> Count </th></tr></thead> <tbody> <tr class="lia-list-row lia-row-odd t-first"><td class="userAvatarNameColumn lia-data-cell-primary lia-data-cell-text"> <div class="UserProfileSummary lia-user-item lia-js-data-userId-2818 lia-user-info-group"> <div class="lia-message-author-avatar-username"> <a class="UserAvatarName lia-link-navigation" id="link_14" href="/t5/user/viewprofilepage/user-id/2818"> <div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <img class="lia-user-avatar-message" title="XRaySpeX" alt="XRaySpeX" id="imagedisplay" src="/t5/image/serverpage/image-id/16642i3DA26C8B43562349/image-dimensions/40x40?v=v2"/> </div> <div class="lia-user-attributes"> <div class="lia-user-name"> <span class="UserName lia-user-name lia-user-rank-EE-Community-Star"> <span class="login-bold">XRaySpeX</span> <img class="lia-user-rank-icon lia-user-rank-icon-right" title="EE Community Star" alt="EE Community Star" id="display_3" src="https://e-gain.s3.eu-west-1.amazonaws.com/Community/Badges/starsrankbange.png"/> </span> </div> </div> </a> </div> <div class="lia-user-attributes"> </div> </div> </td><td class="acceptedSolutionsCountColumn lia-data-cell-tertiary lia-data-cell-integer" aria-label="Number of accepted solutions: 23"> 23 </td></tr><tr class="lia-list-row lia-row-even"><td class="userAvatarNameColumn lia-data-cell-primary lia-data-cell-text"> <div class="UserProfileSummary lia-user-item lia-js-data-userId-4314848 lia-user-info-group"> <div class="lia-message-author-avatar-username"> <a class="UserAvatarName lia-link-navigation" id="link_15" href="/t5/user/viewprofilepage/user-id/4314848"> <div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <img class="lia-user-avatar-message" title="JimM11" alt="JimM11" id="imagedisplay_0" src="/t5/image/serverpage/avatar-name/avatar-2/avatar-theme/candy/avatar-collection/Hermes_Default/avatar-display-size/message/version/2?xdesc=1.0"/> </div> <div class="lia-user-attributes"> <div class="lia-user-name"> <span class="UserName lia-user-name lia-user-rank-Brilliant-Contributor"> <span class="login-bold">JimM11</span> <img class="lia-user-rank-icon lia-user-rank-icon-right" title="Brilliant Contributor" alt="Brilliant Contributor" id="display_4" src="/html/@E0CEB412A3112BB95695F575B06180FD/rank_icons/GAMIFICATION_ICON_RANK_5_V2.png?version=preview"/> </span> </div> </div> </a> </div> <div class="lia-user-attributes"> </div> </div> </td><td class="acceptedSolutionsCountColumn lia-data-cell-tertiary lia-data-cell-integer" aria-label="Number of accepted solutions: 21"> 21 </td></tr><tr class="lia-list-row lia-row-odd"><td class="userAvatarNameColumn lia-data-cell-primary lia-data-cell-text"> <div class="UserProfileSummary lia-user-item lia-js-data-userId-321568 lia-user-info-group"> <div class="lia-message-author-avatar-username"> <a class="UserAvatarName lia-link-navigation" id="link_16" href="/t5/user/viewprofilepage/user-id/321568"> <div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <img class="lia-user-avatar-message" title="Mustrum" alt="Mustrum" id="imagedisplay_1" src="/t5/image/serverpage/image-id/22265i47EE1E53A452DBD0/image-dimensions/40x40?v=v2"/> </div> <div class="lia-user-attributes"> <div class="lia-user-name"> <span class="UserName lia-user-name lia-user-rank-EE-Community-Star"> <span class="login-bold">Mustrum</span> <img class="lia-user-rank-icon lia-user-rank-icon-right" title="EE Community Star" alt="EE Community Star" id="display_5" src="https://e-gain.s3.eu-west-1.amazonaws.com/Community/Badges/starsrankbange.png"/> </span> </div> </div> </a> </div> <div class="lia-user-attributes"> </div> </div> </td><td class="acceptedSolutionsCountColumn lia-data-cell-tertiary lia-data-cell-integer" aria-label="Number of accepted solutions: 14"> 14 </td></tr><tr class="lia-list-row lia-row-even t-last"><td class="userAvatarNameColumn lia-data-cell-primary lia-data-cell-text"> <div class="UserProfileSummary lia-user-item lia-js-data-userId-160397 lia-user-info-group"> <div class="lia-message-author-avatar-username"> <a class="UserAvatarName lia-link-navigation" id="link_17" href="/t5/user/viewprofilepage/user-id/160397"> <div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <img class="lia-user-avatar-message" title="Schockwave" alt="Schockwave" id="imagedisplay_2" src="/t5/image/serverpage/image-id/1842iAFD9FB1988092413/image-dimensions/40x40/image-coordinates/0%2C0%2C400%2C400?v=v2"/> </div> <div class="lia-user-attributes"> <div class="lia-user-name"> <span class="UserName lia-user-name lia-user-rank-EE-Community-Star"> <span class="login-bold">Schockwave</span> <img class="lia-user-rank-icon lia-user-rank-icon-right" title="EE Community Star" alt="EE Community Star" id="display_6" src="https://e-gain.s3.eu-west-1.amazonaws.com/Community/Badges/starsrankbange.png"/> </span> </div> </div> </a> </div> <div class="lia-user-attributes"> </div> </div> </td><td class="acceptedSolutionsCountColumn lia-data-cell-tertiary lia-data-cell-integer" aria-label="Number of accepted solutions: 3"> 3 </td></tr> </tbody> </table> </div> </div> <div class="lia-view-all"><a class="lia-link-navigation" id="link_18" href="/t5/solutions/acceptedsolutionsleaderboardpage/node-display-id/board%3Abroadband/timerange/one_month">More</a></div> </div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> <div class="lia-panel lia-panel-standard KudoedAuthorsLeaderboardTaplet Chrome lia-component-kudos-widget-authors-leaderboard"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span aria-level="3" role="heading" class="lia-panel-heading-bar-title">Top Helpful authors</span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"> <div class="UserList lia-component-users-widget-user-list"> <span id="user-listuserList_0"> </span> <div class="t-data-grid" id="grid_0"> <table role="presentation" class="lia-list-slim"> <thead class="lia-table-head" id="columns_0"><tr><th scope="col" class="userAvatarNameColumn lia-data-cell-primary lia-data-cell-text t-first"> <span class="lia-view-filter lia-link-disabled" aria-disabled="true" id="link_19">User</span> </th><th scope="col" class="kudosCountColumn lia-data-cell-tertiary lia-data-cell-integer t-last"> Helpful Count </th></tr></thead> <tbody> <tr class="lia-list-row lia-row-odd t-first"><td class="userAvatarNameColumn lia-data-cell-primary lia-data-cell-text"> <div class="UserProfileSummary lia-user-item lia-js-data-userId-2818 lia-user-info-group"> <div class="lia-message-author-avatar-username"> <a class="UserAvatarName lia-link-navigation" id="link_20" href="/t5/user/viewprofilepage/user-id/2818"> <div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <img class="lia-user-avatar-message" title="XRaySpeX" alt="XRaySpeX" id="imagedisplay_3" src="/t5/image/serverpage/image-id/16642i3DA26C8B43562349/image-dimensions/40x40?v=v2"/> </div> <div class="lia-user-attributes"> <div class="lia-user-name"> <span class="UserName lia-user-name lia-user-rank-EE-Community-Star"> <span class="login-bold">XRaySpeX</span> <img class="lia-user-rank-icon lia-user-rank-icon-right" title="EE Community Star" alt="EE Community Star" id="display_7" src="https://e-gain.s3.eu-west-1.amazonaws.com/Community/Badges/starsrankbange.png"/> </span> </div> </div> </a> </div> <div class="lia-user-attributes"> </div> </div> </td><td class="kudosCountColumn lia-data-cell-tertiary lia-data-cell-integer" aria-label="Number of kudos: 37"> 37 </td></tr><tr class="lia-list-row lia-row-even"><td class="userAvatarNameColumn lia-data-cell-primary lia-data-cell-text"> <div class="UserProfileSummary lia-user-item lia-js-data-userId-4314848 lia-user-info-group"> <div class="lia-message-author-avatar-username"> <a class="UserAvatarName lia-link-navigation" id="link_21" href="/t5/user/viewprofilepage/user-id/4314848"> <div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <img class="lia-user-avatar-message" title="JimM11" alt="JimM11" id="imagedisplay_4" src="/t5/image/serverpage/avatar-name/avatar-2/avatar-theme/candy/avatar-collection/Hermes_Default/avatar-display-size/message/version/2?xdesc=1.0"/> </div> <div class="lia-user-attributes"> <div class="lia-user-name"> <span class="UserName lia-user-name lia-user-rank-Brilliant-Contributor"> <span class="login-bold">JimM11</span> <img class="lia-user-rank-icon lia-user-rank-icon-right" title="Brilliant Contributor" alt="Brilliant Contributor" id="display_8" src="/html/@E0CEB412A3112BB95695F575B06180FD/rank_icons/GAMIFICATION_ICON_RANK_5_V2.png?version=preview"/> </span> </div> </div> </a> </div> <div class="lia-user-attributes"> </div> </div> </td><td class="kudosCountColumn lia-data-cell-tertiary lia-data-cell-integer" aria-label="Number of kudos: 22"> 22 </td></tr><tr class="lia-list-row lia-row-odd t-last"><td class="userAvatarNameColumn lia-data-cell-primary lia-data-cell-text"> <div class="UserProfileSummary lia-user-item lia-js-data-userId-321568 lia-user-info-group"> <div class="lia-message-author-avatar-username"> <a class="UserAvatarName lia-link-navigation" id="link_22" href="/t5/user/viewprofilepage/user-id/321568"> <div class="UserAvatar lia-user-avatar lia-component-common-widget-user-avatar"> <img class="lia-user-avatar-message" title="Mustrum" alt="Mustrum" id="imagedisplay_5" src="/t5/image/serverpage/image-id/22265i47EE1E53A452DBD0/image-dimensions/40x40?v=v2"/> </div> <div class="lia-user-attributes"> <div class="lia-user-name"> <span class="UserName lia-user-name lia-user-rank-EE-Community-Star"> <span class="login-bold">Mustrum</span> <img class="lia-user-rank-icon lia-user-rank-icon-right" title="EE Community Star" alt="EE Community Star" id="display_9" src="https://e-gain.s3.eu-west-1.amazonaws.com/Community/Badges/starsrankbange.png"/> </span> </div> </div> </a> </div> <div class="lia-user-attributes"> </div> </div> </td><td class="kudosCountColumn lia-data-cell-tertiary lia-data-cell-integer" aria-label="Number of kudos: 12"> 12 </td></tr> </tbody> </table> </div> </div> <div class="lia-view-all"><a class="lia-link-navigation view-all-link" id="link_23" href="/t5/forums/kudosleaderboardpage/board-id/broadband/timerange/one_week/page/1/tab/authors">More</a></div> </div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> <div class="lia-panel lia-panel-standard MessageListTaplet Chrome lia-component-solutions-widget-recently-solved-threads"><div class="lia-decoration-border"><div class="lia-decoration-border-top"><div> </div></div><div class="lia-decoration-border-content"><div><div class="lia-panel-heading-bar-wrapper"><div class="lia-panel-heading-bar"><span aria-level="3" role="heading" class="lia-panel-heading-bar-title">Recent solutions</span></div></div><div class="lia-panel-content-wrapper"><div class="lia-panel-content"> <ul role="list" id="list_0" class="lia-list-standard"> <li> <div class="lia-list-slim"> <div class="lia-message-content"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 itemprop="name" class="message-subject"> <span class="lia-message-unread lia-message-unread-windows"> <a class="page-link lia-link-navigation lia-custom-event" id="link_24" href="/t5/Broadband-Landline/Cut-off-but-paid/m-p/1512400"> Cut off but paid </a> </span> </h2> <span class="lia-img-message-has-notext lia-fa-message lia-fa-has lia-fa-notext lia-fa" title="Contains no text" alt="Message contains no text" aria-label="Contains no text" role="img" id="display_10"></span> </div> <div class="message-subject-board"> <a class="local-time xsmall-text lia-link-navigation" id="link_25" href="https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband">Broadband & Landline</a> </div> </div> </div> </div> </li> <li> <div class="lia-list-slim"> <div class="lia-message-content"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 itemprop="name" class="message-subject"> <span class="lia-message-unread lia-message-unread-windows"> <a class="page-link lia-link-navigation lia-custom-event" id="link_26" href="/t5/Broadband-Landline/Problem-with-landline/m-p/1512456"> Problem with landline </a> </span> </h2> </div> <div class="message-subject-board"> <a class="local-time xsmall-text lia-link-navigation" id="link_27" href="https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband">Broadband & Landline</a> </div> </div> </div> </div> </li> <li> <div class="lia-list-slim"> <div class="lia-message-content"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 itemprop="name" class="message-subject"> <span class="lia-message-unread lia-message-unread-windows"> <a class="page-link lia-link-navigation lia-custom-event" id="link_28" href="/t5/Broadband-Landline/Error-in-broadband-profile-page/m-p/1512486"> Error in broadband profile page. </a> </span> </h2> </div> <div class="message-subject-board"> <a class="local-time xsmall-text lia-link-navigation" id="link_29" href="https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband">Broadband & Landline</a> </div> </div> </div> </div> </li> <li> <div class="lia-list-slim"> <div class="lia-message-content"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 itemprop="name" class="message-subject"> <span class="lia-message-unread lia-message-unread-windows"> <a class="page-link lia-link-navigation lia-custom-event" id="link_30" href="/t5/Broadband-Landline/Setting-up-Tp-Link-BE550-as-3rd-Party-Router/m-p/1512366"> Setting up Tp Link BE550 as 3rd Party Router.. </a> </span> </h2> <span class="lia-img-message-has-image lia-fa-message lia-fa-has lia-fa-image lia-fa" title="Contains an image" alt="Message contains an image" aria-label="Contains an image" role="img" id="display_11"></span> </div> <div class="message-subject-board"> <a class="local-time xsmall-text lia-link-navigation" id="link_31" href="https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband">Broadband & Landline</a> </div> </div> </div> </div> </li> <li> <div class="lia-list-slim"> <div class="lia-message-content"> <div class="MessageSubject"> <div class="MessageSubjectIcons "> <h2 itemprop="name" class="message-subject"> <span class="lia-message-unread lia-message-unread-windows"> <a class="page-link lia-link-navigation lia-custom-event" id="link_32" href="/t5/Broadband-Landline/Using-mesh-router-with-Full-Fibre/m-p/1512155"> Using mesh router with Full Fibre </a> </span> </h2> </div> <div class="message-subject-board"> <a class="local-time xsmall-text lia-link-navigation" id="link_33" href="https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband">Broadband & Landline</a> </div> </div> </div> </div> </li> </ul> <div class="lia-view-all"><a class="lia-link-navigation view-all-link" id="link_34" href="/t5/forums/searchpage/tab/message?advanced=true&allow_punctuation=false&collapse_discussion=true&filter=acceptedSolutions%2Clabels%2CsolvedThreads&location=forum-board%3Abroadband&solution=true&solved=true&sort_by=-solutionDate">More</a></div> </div></div></div></div><div class="lia-decoration-border-bottom"><div> </div></div></div></div> <li:media-node-message-images class="lia-component-media-widget-node-message-images" li-bindable="" li-instance="0" componentId="media.widget.node-message-images" li-max-images="9" mode="default"></li:media-node-message-images> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-common-footer"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="lia-quilt lia-quilt-footer lia-quilt-layout-custom-community-footer lia-component-quilt-footer"> <div class="lia-quilt-row lia-quilt-row-footer-top"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer-top-content lia-mark-empty"> </div> </div><div class="lia-quilt-row lia-quilt-row-footer-main"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer-main-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="LithiumLogo lia-component-common-widget-lithium-logo"> <a class="lia-link-navigation lia-powered-by-khoros-logo" alt="Powered by Khoros" title="Social CRM & Community Solutions Powered by Khoros" target="_blank" rel="noopener" id="link_35" href="https://khoros.com/powered-by-khoros"><img class="lia-img-powered-by-khoros lia-fa-powered lia-fa-by lia-fa-khoros" title="Social CRM & Community Solutions Powered by Khoros" alt="Powered by Khoros" aria-label="Social CRM & Community Solutions Powered by Khoros" id="display_12" src="/skins/images/6B5391CF60A88BEABE253B5C6F9F125B/responsive_peak/images/powered_by_khoros.svg"/></a> </div> <div id="back-to-top"> <a href="#top">Back to top</a> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-footer-bottom"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-footer-bottom-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single lia-mark-empty"> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="lc lc-ee"> <div id="global-elements-wrapper"> <div id="fef-contents-with-footer"> <div id="fef-footer"></div> </div> </div> </div> </center> </div> <a class="lia-link-navigation lia-value-survey-link lia-panel-dialog-trigger lia-panel-dialog-trigger-event-click lia-js-data-dialogKey-1117382100" tabindex="-1" aria-hidden="true" id="valueSurveyLauncher" href="#"></a> <script type="text/javascript"> new Image().src = ["/","b","e","a","c","o","n","/","2","0","3","8","6","4","3","9","5","6","4","8","_","1","7","4","1","0","0","2","3","6","0","0","6","2",".","g","i","f"].join(""); </script> <script type="text/javascript" src="/t5/scripts/C1D0FDEB5D557CE5FA1EFA105E95A13F/lia-scripts-common-min.js"></script><script type="text/javascript" src="/t5/scripts/01AB3ECAEBAE16435DA752225501A48F/lia-scripts-body-min.js"></script><script language="javascript" type="text/javascript"> <!-- LITHIUM.Sandbox.restore(); LITHIUM.jQuery.fn.cssData.defaults = {"dataPrefix":"lia-js-data","pairDelimeter":"-","prefixDelimeter":"-"}; ;(function($) { const payloadViewPage = { "page": { "purpose": "COMMUNITY", "journey_name": "COMMUNITY" }, "category": { "primary_category": "Customer", "channel": "Consumer", "type": "Service", "area": "Community" }, }; $( document ).ready(function() { window._exhaust.trigger( "Page.viewed", payloadViewPage); }); digitalData.events.push(payloadViewPage); })(LITHIUM.jQuery); LITHIUM.CommunityJsonObject.User.policies['forums.action.message-view.batch-messages.allow'] = false; LITHIUM.Link({"linkSelector":"a.lia-link-ticket-post-action"}); LITHIUM.Form.resetFieldForFocusFound(); ;(function($) { var lastDepth = 1; function checkDropdownKey(e) { var parent = $(e.target).closest('li.custom-nav-menu-item'); if (parent.length) { var button = $(parent).children('.toggle-menu-button-wrapper').children('.toggle-menu-children'); if (e.key !== 'Escape' && $(parent).hasClass('has-children')) { if (e.key === ' ' || e.key === 'Spacebar' || e.key === 'Enter') { if (e.key !== 'Enter') { toggleSubMenu(button) } } } else if (e.key === 'Escape') { var button = $(e.target).closest('.nav-expanded.depth1').children('.toggle-menu-button-wrapper').children('.toggle-menu-children'); $(button).focus(); hideSubMenus(); } } } function checkDropdownTabKey(e) { var parentLi = $(e.target).closest('li'); var newDepth = 1; if ($(e.target).closest('li').hasClass('depth2')) { newDepth = 2; } else if ($(e.target).closest('li').hasClass('depth3')) { newDepth = 3; } if ($(e.target).hasClass('top-level-link')) { hideSubMenus(); } else { var lastLinkPos = 0; if (newDepth !== lastDepth) { if (newDepth < lastDepth) { hideSubMenus(lastDepth); } lastDepth = newDepth; } } } function toggleSubMenu(button) { if (button) { if (button.attr('aria-expanded') == 'false') { button.attr('aria-expanded','true'); button.closest('li.custom-nav-menu-item').addClass('nav-expanded'); } else { button.attr('aria-expanded','false'); button.closest('li.custom-nav-menu-item.nav-expanded').removeClass('nav-expanded'); } } } function hideSubMenus(depth = 1, desktop = true) { if (depth > 1) { if (desktop) { depth--; } $('li.custom-nav-menu-item .depth'+depth).find('.toggle-menu-children').attr('aria-expanded','false'); $('li.custom-nav-menu-item .depth'+depth).removeClass('nav-expanded'); } else { $('li.custom-nav-menu-item .toggle-menu-children').attr('aria-expanded','false'); $('li.custom-nav-menu-item').removeClass('nav-expanded'); } } var mobileBreakpoint = 840; $('.toggle-menu-children').click(function (e) { e.preventDefault(); var item = $(this); if (window.innerWidth < mobileBreakpoint) { var nearest = $(item).closest('li.custom-nav-menu-item'); if ($(nearest).hasClass('depth1')) { if (!($(nearest).hasClass('nav-expanded'))) { hideSubMenus(1, false); } } else if ($(nearest).hasClass('depth2')) { if (!($(nearest).hasClass('nav-expanded'))) { hideSubMenus(2, false); } } } toggleSubMenu(item); }); $('.custom-sub-nav li').mouseenter(function () { if (window.innerWidth >= mobileBreakpoint) { var button = $(this).children('.toggle-menu-button-wrapper').children('.toggle-menu-children'); button.attr('aria-expanded','true'); $(this).addClass('nav-expanded'); } }); $('li.has-children').mouseleave(function (e) { if (window.innerWidth >= mobileBreakpoint) { if ($(this).hasClass('depth2')) { hideSubMenus(2); } else { hideSubMenus(); } } }); $('.custom-community-header-sub-navigation li.depth2').mouseleave(function () { if (window.innerWidth >= mobileBreakpoint) { $(this).find('.toggle-menu-children').attr('aria-expanded','false'); $(this).removeClass('nav-expanded'); } }); $( window ).resize(function() { if (window.innerWidth >= mobileBreakpoint) { hideSubMenus(); } }); var eventTarget = document.getElementById('headerNav'); eventTarget.onkeyup = function (evt) { e = evt || window.event; if (e.key === 'Tab') { checkDropdownTabKey(e) } else if (e.key === 'Escape') { checkDropdownKey(e) } else if ((e.key === ' ' || e.key === 'Spacebar' || e.key === 'Enter')) { if (!($(e.target).is('a'))) { checkDropdownKey(e) } } }; })(LITHIUM.jQuery); LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox","feedbackSelector":".InfoMessage"}); LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox_0","feedbackSelector":".InfoMessage"}); LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox_1","feedbackSelector":".InfoMessage"}); LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox_2","feedbackSelector":".InfoMessage"}); LITHIUM.AjaxFeedback(".lia-inline-ajax-feedback", "LITHIUM:hideAjaxFeedback", ".lia-inline-ajax-feedback-persist"); LITHIUM.Placeholder(); LITHIUM.AutoComplete({"options":{"autosuggestionAvailableInstructionText":"Auto-suggestions available. Use Up and Down arrow keys to navigate.","triggerTextLength":0,"autocompleteInstructionsSelector":"#autocompleteInstructionsText","updateInputOnSelect":true,"loadingText":"Searching...","emptyText":"No Matches","successText":"Results:","defaultText":"Enter a word or phrase","autosuggestionUnavailableInstructionText":"No suggestions available","disabled":false,"footerContent":[{"scripts":"\n\n;(function($){LITHIUM.Link=function(params){var $doc=$(document);function handler(event){var $link=$(this);var token=$link.data('lia-action-token');if($link.data('lia-ajax')!==true&&token!==undefined){if(event.isPropagationStopped()===false&&event.isImmediatePropagationStopped()===false&&event.isDefaultPrevented()===false){event.stop();var $form=$('<form>',{method:'POST',action:$link.attr('href'),enctype:'multipart/form-data'});var $ticket=$('<input>',{type:'hidden',name:'lia-action-token',value:token});$form.append($ticket);$(document.body).append($form);$form.submit();$doc.trigger('click');}}}\nif($doc.data('lia-link-action-handler')===undefined){$doc.data('lia-link-action-handler',true);$doc.on('click.link-action',params.linkSelector,handler);$.fn.on=$.wrap($.fn.on,function(proceed){var ret=proceed.apply(this,$.makeArray(arguments).slice(1));if(this.is(document)){$doc.off('click.link-action',params.linkSelector,handler);proceed.call(this,'click.link-action',params.linkSelector,handler);}\nreturn ret;});}}})(LITHIUM.jQuery);\r\n\nLITHIUM.Link({\n \"linkSelector\" : \"a.lia-link-ticket-post-action\"\n});LITHIUM.AjaxSupport.defaultAjaxFeedbackHtml = \"<div class=\\\"lia-inline-ajax-feedback lia-component-common-widget-ajax-feedback\\\">\\n\\t\\t\\t<div class=\\\"AjaxFeedback\\\" id=\\\"ajaxFeedback_4428c4b75d377b\\\"><\\/div>\\n\\t\\t\\t\\n\\t\\n\\n\\t\\n\\n\\t\\t<\\/div>\";LITHIUM.AjaxSupport.defaultAjaxErrorHtml = \"<span id=\\\"feedback-errorfeedback_4428c4b776b8b7\\\"> <\\/span>\\n\\n\\t\\n\\t\\t<div class=\\\"InfoMessage lia-panel-feedback-inline-alert lia-component-common-widget-feedback\\\" id=\\\"feedback_4428c4b776b8b7\\\">\\n\\t\\t\\t<div role=\\\"alert\\\" class=\\\"lia-text\\\">\\n\\t\\t\\t\\t\\n\\n\\t\\t\\t\\t\\n\\t\\t\\t\\t\\t<p ng-non-bindable=\\\"\\\" tabindex=\\\"0\\\">\\n\\t\\t\\t\\t\\t\\tSorry, unable to complete the action you requested.\\n\\t\\t\\t\\t\\t<\\/p>\\n\\t\\t\\t\\t\\n\\n\\t\\t\\t\\t\\n\\n\\t\\t\\t\\t\\n\\n\\t\\t\\t\\t\\n\\t\\t\\t<\\/div>\\n\\n\\t\\t\\t\\n\\t\\t<\\/div>\";LITHIUM.AjaxSupport.fromLink('#disableAutoComplete_4428c4b754406f', 'disableAutoComplete', '#ajaxfeedback_0', 'LITHIUM:ajaxError', {}, 'riQN6zH4rgItE54iGNHk7JwAF6SN6T-KenPXKu1gIB8.', 'ajax');","content":"<a class=\"lia-link-navigation lia-autocomplete-toggle-off lia-link-ticket-post-action lia-component-search-action-disable-auto-complete\" data-lia-action-token=\"ZmzeuLaV9gC4FVFcYVP5TW7piDXnQ_n0yAScYQzimXU.\" rel=\"nofollow\" id=\"disableAutoComplete_4428c4b754406f\" href=\"https://community.ee.co.uk/t5/forums/forumpage.disableautocomplete:disableautocomplete?t:ac=board-id/broadband&t:cp=action/contributions/searchactions\">Turn off suggestions<\/a>"},{"scripts":"\n\n;(function($LITH){LITHIUM.AutocompletePostMessage=function(params){var input=$LITH(params.inputSelector);var postMessageLink=$LITH(params.postMessageLinkSelector);postMessageLink.click(function(originalEvent){var subject=input.val()||\"\";var event=$LITH.Event(\"LITHIUM:postMessage\",{subject:subject});postMessageLink.trigger(event);if(event.isDefaultPrevented()||event.isPropagationStopped()){originalEvent.stop();}else{var postPageTemplate=postMessageLink.attr(\"href\");var postPage=$LITH.tmpl(postPageTemplate,{subject:subject});postMessageLink.attr(\"href\",postPage);}});}})(LITHIUM.jQuery);\r\n\nLITHIUM.AutocompletePostMessage({\n \"postMessageLinkSelector\" : \"#postMessageLink_4428c4b7a7eda7\",\n \"inputSelector\" : \"#messageSearchField_0\"\n});","content":"<div class=\"lia-component-search-action-autocomplete-post-message\">\n\t\t\n\t<a class=\"lia-link-navigation\" id=\"postMessageLink_4428c4b7a7eda7\" href=\"/t5/forums/postpage/board-id/broadband?message-subject=#{subject}\">start a new topic<\/a>\n<\/div>"}],"prefixTriggerTextLength":3},"inputSelector":"#messageSearchField_0","redirectToItemLink":false,"url":"https://community.ee.co.uk/t5/forums/forumpage.searchformv32.messagesearchfield.messagesearchfield:autocomplete?t:ac=board-id/broadband&t:cp=search/contributions/page","resizeImageEvent":"LITHIUM:renderImages"}); LITHIUM.AutoComplete({"options":{"autosuggestionAvailableInstructionText":"Auto-suggestions available. Use Up and Down arrow keys to navigate.","triggerTextLength":0,"autocompleteInstructionsSelector":"#autocompleteInstructionsText_0","updateInputOnSelect":true,"loadingText":"Searching...","emptyText":"No Matches","successText":"Results:","defaultText":"Enter a word or phrase","autosuggestionUnavailableInstructionText":"No suggestions available","disabled":false,"footerContent":[{"scripts":"\n\n;(function($){LITHIUM.Link=function(params){var $doc=$(document);function handler(event){var $link=$(this);var token=$link.data('lia-action-token');if($link.data('lia-ajax')!==true&&token!==undefined){if(event.isPropagationStopped()===false&&event.isImmediatePropagationStopped()===false&&event.isDefaultPrevented()===false){event.stop();var $form=$('<form>',{method:'POST',action:$link.attr('href'),enctype:'multipart/form-data'});var $ticket=$('<input>',{type:'hidden',name:'lia-action-token',value:token});$form.append($ticket);$(document.body).append($form);$form.submit();$doc.trigger('click');}}}\nif($doc.data('lia-link-action-handler')===undefined){$doc.data('lia-link-action-handler',true);$doc.on('click.link-action',params.linkSelector,handler);$.fn.on=$.wrap($.fn.on,function(proceed){var ret=proceed.apply(this,$.makeArray(arguments).slice(1));if(this.is(document)){$doc.off('click.link-action',params.linkSelector,handler);proceed.call(this,'click.link-action',params.linkSelector,handler);}\nreturn ret;});}}})(LITHIUM.jQuery);\r\n\nLITHIUM.Link({\n \"linkSelector\" : \"a.lia-link-ticket-post-action\"\n});LITHIUM.AjaxSupport.fromLink('#disableAutoComplete_4428c4b7d11a5f', 'disableAutoComplete', '#ajaxfeedback_0', 'LITHIUM:ajaxError', {}, 'B6bYDmBYuIGCubLR5HVi6Bg4OsQWZSR61J1SzyoRam0.', 'ajax');","content":"<a class=\"lia-link-navigation lia-autocomplete-toggle-off lia-link-ticket-post-action lia-component-search-action-disable-auto-complete\" data-lia-action-token=\"Wl29GO6PC5h_laU9XhxlrNNsHxuzufq_fdeFDLAqtpM.\" rel=\"nofollow\" id=\"disableAutoComplete_4428c4b7d11a5f\" href=\"https://community.ee.co.uk/t5/forums/forumpage.disableautocomplete:disableautocomplete?t:ac=board-id/broadband&t:cp=action/contributions/searchactions\">Turn off suggestions<\/a>"},{"scripts":"\n\n;(function($LITH){LITHIUM.AutocompletePostMessage=function(params){var input=$LITH(params.inputSelector);var postMessageLink=$LITH(params.postMessageLinkSelector);postMessageLink.click(function(originalEvent){var subject=input.val()||\"\";var event=$LITH.Event(\"LITHIUM:postMessage\",{subject:subject});postMessageLink.trigger(event);if(event.isDefaultPrevented()||event.isPropagationStopped()){originalEvent.stop();}else{var postPageTemplate=postMessageLink.attr(\"href\");var postPage=$LITH.tmpl(postPageTemplate,{subject:subject});postMessageLink.attr(\"href\",postPage);}});}})(LITHIUM.jQuery);\r\n\nLITHIUM.AutocompletePostMessage({\n \"postMessageLinkSelector\" : \"#postMessageLink_4428c4b7e97116\",\n \"inputSelector\" : \"#messageSearchField_1\"\n});","content":"<div class=\"lia-component-search-action-autocomplete-post-message\">\n\t\t\n\t<a class=\"lia-link-navigation\" id=\"postMessageLink_4428c4b7e97116\" href=\"/t5/forums/postpage/board-id/broadband?message-subject=#{subject}\">start a new topic<\/a>\n<\/div>"}],"prefixTriggerTextLength":3},"inputSelector":"#messageSearchField_1","redirectToItemLink":false,"url":"https://community.ee.co.uk/t5/forums/forumpage.searchformv32.tkbmessagesearchfield.messagesearchfield:autocomplete?t:ac=board-id/broadband&t:cp=search/contributions/page","resizeImageEvent":"LITHIUM:renderImages"}); LITHIUM.AutoComplete({"options":{"autosuggestionAvailableInstructionText":"Auto-suggestions available. Use Up and Down arrow keys to navigate.","triggerTextLength":0,"autocompleteInstructionsSelector":"#autocompleteInstructionsText_1","updateInputOnSelect":true,"loadingText":"Searching for users...","emptyText":"No Matches","successText":"Users found:","defaultText":"Enter a user name or rank","autosuggestionUnavailableInstructionText":"No suggestions available","disabled":false,"footerContent":[{"scripts":"\n\n;(function($){LITHIUM.Link=function(params){var $doc=$(document);function handler(event){var $link=$(this);var token=$link.data('lia-action-token');if($link.data('lia-ajax')!==true&&token!==undefined){if(event.isPropagationStopped()===false&&event.isImmediatePropagationStopped()===false&&event.isDefaultPrevented()===false){event.stop();var $form=$('<form>',{method:'POST',action:$link.attr('href'),enctype:'multipart/form-data'});var $ticket=$('<input>',{type:'hidden',name:'lia-action-token',value:token});$form.append($ticket);$(document.body).append($form);$form.submit();$doc.trigger('click');}}}\nif($doc.data('lia-link-action-handler')===undefined){$doc.data('lia-link-action-handler',true);$doc.on('click.link-action',params.linkSelector,handler);$.fn.on=$.wrap($.fn.on,function(proceed){var ret=proceed.apply(this,$.makeArray(arguments).slice(1));if(this.is(document)){$doc.off('click.link-action',params.linkSelector,handler);proceed.call(this,'click.link-action',params.linkSelector,handler);}\nreturn ret;});}}})(LITHIUM.jQuery);\r\n\nLITHIUM.Link({\n \"linkSelector\" : \"a.lia-link-ticket-post-action\"\n});LITHIUM.AjaxSupport.fromLink('#disableAutoComplete_4428c4b80ee9a0', 'disableAutoComplete', '#ajaxfeedback_0', 'LITHIUM:ajaxError', {}, 'WmTB6gAf4ZZ5omw06jfeEW2kA1nGy4gw4mkSqiJ8lM0.', 'ajax');","content":"<a class=\"lia-link-navigation lia-autocomplete-toggle-off lia-link-ticket-post-action lia-component-search-action-disable-auto-complete\" data-lia-action-token=\"PQPzVlzXs1HKF62B5ZMuHAASOQwDX1rt3KuOApx8kQo.\" rel=\"nofollow\" id=\"disableAutoComplete_4428c4b80ee9a0\" href=\"https://community.ee.co.uk/t5/forums/forumpage.disableautocomplete:disableautocomplete?t:ac=board-id/broadband&t:cp=action/contributions/searchactions\">Turn off suggestions<\/a>"}],"prefixTriggerTextLength":0},"inputSelector":"#userSearchField","redirectToItemLink":false,"url":"https://community.ee.co.uk/t5/forums/forumpage.searchformv32.usersearchfield.usersearchfield:autocomplete?t:ac=board-id/broadband&t:cp=search/contributions/page","resizeImageEvent":"LITHIUM:renderImages"}); LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:userExistsQuery","parameters":{"javascript.ignore_combine_and_minify":"true"}},"tokenId":"ajax","elementSelector":"#userSearchField","action":"userExistsQuery","feedbackSelector":"#ajaxfeedback_0","url":"https://community.ee.co.uk/t5/forums/forumpage.searchformv32.usersearchfield:userexistsquery?t:ac=board-id/broadband&t:cp=search/contributions/page","ajaxErrorEventName":"LITHIUM:ajaxError","token":"uizUl-98z4dqnk-Q-4XkHl20DITnX4mQH_UpdURwOIQ."}); LITHIUM.AutoComplete({"options":{"autosuggestionAvailableInstructionText":"Auto-suggestions available. Use Up and Down arrow keys to navigate.","triggerTextLength":0,"autocompleteInstructionsSelector":"#autocompleteInstructionsText_2","updateInputOnSelect":true,"loadingText":"Searching...","emptyText":"No Matches","successText":"Results:","defaultText":"Enter a word or phrase","autosuggestionUnavailableInstructionText":"No suggestions available","disabled":false,"footerContent":[{"scripts":"\n\n;(function($){LITHIUM.Link=function(params){var $doc=$(document);function handler(event){var $link=$(this);var token=$link.data('lia-action-token');if($link.data('lia-ajax')!==true&&token!==undefined){if(event.isPropagationStopped()===false&&event.isImmediatePropagationStopped()===false&&event.isDefaultPrevented()===false){event.stop();var $form=$('<form>',{method:'POST',action:$link.attr('href'),enctype:'multipart/form-data'});var $ticket=$('<input>',{type:'hidden',name:'lia-action-token',value:token});$form.append($ticket);$(document.body).append($form);$form.submit();$doc.trigger('click');}}}\nif($doc.data('lia-link-action-handler')===undefined){$doc.data('lia-link-action-handler',true);$doc.on('click.link-action',params.linkSelector,handler);$.fn.on=$.wrap($.fn.on,function(proceed){var ret=proceed.apply(this,$.makeArray(arguments).slice(1));if(this.is(document)){$doc.off('click.link-action',params.linkSelector,handler);proceed.call(this,'click.link-action',params.linkSelector,handler);}\nreturn ret;});}}})(LITHIUM.jQuery);\r\n\nLITHIUM.Link({\n \"linkSelector\" : \"a.lia-link-ticket-post-action\"\n});LITHIUM.AjaxSupport.fromLink('#disableAutoComplete_4428c4b834b946', 'disableAutoComplete', '#ajaxfeedback_0', 'LITHIUM:ajaxError', {}, 'a_82FKuXwZMcTkiMd0cqAdFzvHgF-S_jtKBWlpj1kVA.', 'ajax');","content":"<a class=\"lia-link-navigation lia-autocomplete-toggle-off lia-link-ticket-post-action lia-component-search-action-disable-auto-complete\" data-lia-action-token=\"4ojjVjWcsvy028b8CMLsIYn3HLs8adw2yGDTcI2RqSo.\" rel=\"nofollow\" id=\"disableAutoComplete_4428c4b834b946\" href=\"https://community.ee.co.uk/t5/forums/forumpage.disableautocomplete:disableautocomplete?t:ac=board-id/broadband&t:cp=action/contributions/searchactions\">Turn off suggestions<\/a>"}],"prefixTriggerTextLength":0},"inputSelector":"#noteSearchField_0","redirectToItemLink":false,"url":"https://community.ee.co.uk/t5/forums/forumpage.searchformv32.notesearchfield.notesearchfield:autocomplete?t:ac=board-id/broadband&t:cp=search/contributions/page","resizeImageEvent":"LITHIUM:renderImages"}); LITHIUM.AutoComplete({"options":{"autosuggestionAvailableInstructionText":"Auto-suggestions available. Use Up and Down arrow keys to navigate.","triggerTextLength":0,"autocompleteInstructionsSelector":"#autocompleteInstructionsText_3","updateInputOnSelect":true,"loadingText":"Searching...","emptyText":"No Matches","successText":"Results:","defaultText":"Enter a word or phrase","autosuggestionUnavailableInstructionText":"No suggestions available","disabled":false,"footerContent":[{"scripts":"\n\n;(function($){LITHIUM.Link=function(params){var $doc=$(document);function handler(event){var $link=$(this);var token=$link.data('lia-action-token');if($link.data('lia-ajax')!==true&&token!==undefined){if(event.isPropagationStopped()===false&&event.isImmediatePropagationStopped()===false&&event.isDefaultPrevented()===false){event.stop();var $form=$('<form>',{method:'POST',action:$link.attr('href'),enctype:'multipart/form-data'});var $ticket=$('<input>',{type:'hidden',name:'lia-action-token',value:token});$form.append($ticket);$(document.body).append($form);$form.submit();$doc.trigger('click');}}}\nif($doc.data('lia-link-action-handler')===undefined){$doc.data('lia-link-action-handler',true);$doc.on('click.link-action',params.linkSelector,handler);$.fn.on=$.wrap($.fn.on,function(proceed){var ret=proceed.apply(this,$.makeArray(arguments).slice(1));if(this.is(document)){$doc.off('click.link-action',params.linkSelector,handler);proceed.call(this,'click.link-action',params.linkSelector,handler);}\nreturn ret;});}}})(LITHIUM.jQuery);\r\n\nLITHIUM.Link({\n \"linkSelector\" : \"a.lia-link-ticket-post-action\"\n});LITHIUM.AjaxSupport.fromLink('#disableAutoComplete_4428c4b8576b2c', 'disableAutoComplete', '#ajaxfeedback_0', 'LITHIUM:ajaxError', {}, 'ToAFRVdfRRHWUZoouYuSEJzJ55NAM1zBritGgPzRjUw.', 'ajax');","content":"<a class=\"lia-link-navigation lia-autocomplete-toggle-off lia-link-ticket-post-action lia-component-search-action-disable-auto-complete\" data-lia-action-token=\"YWGtP3mFxCX0SH1BjiUKOrBytjGageMZauPm3-KVJ4A.\" rel=\"nofollow\" id=\"disableAutoComplete_4428c4b8576b2c\" href=\"https://community.ee.co.uk/t5/forums/forumpage.disableautocomplete:disableautocomplete?t:ac=board-id/broadband&t:cp=action/contributions/searchactions\">Turn off suggestions<\/a>"},{"scripts":"\n\n;(function($LITH){LITHIUM.AutocompletePostMessage=function(params){var input=$LITH(params.inputSelector);var postMessageLink=$LITH(params.postMessageLinkSelector);postMessageLink.click(function(originalEvent){var subject=input.val()||\"\";var event=$LITH.Event(\"LITHIUM:postMessage\",{subject:subject});postMessageLink.trigger(event);if(event.isDefaultPrevented()||event.isPropagationStopped()){originalEvent.stop();}else{var postPageTemplate=postMessageLink.attr(\"href\");var postPage=$LITH.tmpl(postPageTemplate,{subject:subject});postMessageLink.attr(\"href\",postPage);}});}})(LITHIUM.jQuery);\r\n\nLITHIUM.AutocompletePostMessage({\n \"postMessageLinkSelector\" : \"#postMessageLink_4428c4b870c382\",\n \"inputSelector\" : \"#productSearchField\"\n});","content":"<div class=\"lia-component-search-action-autocomplete-post-message\">\n\t\t\n\t<a class=\"lia-link-navigation\" id=\"postMessageLink_4428c4b870c382\" href=\"/t5/forums/postpage/board-id/broadband?message-subject=#{subject}\">start a new topic<\/a>\n<\/div>"}],"prefixTriggerTextLength":0},"inputSelector":"#productSearchField","redirectToItemLink":false,"url":"https://community.ee.co.uk/t5/forums/forumpage.searchformv32.productsearchfield.productsearchfield:autocomplete?t:ac=board-id/broadband&t:cp=search/contributions/page","resizeImageEvent":"LITHIUM:renderImages"}); LITHIUM.AjaxSupport.fromLink('#enableAutoComplete', 'enableAutoComplete', '#ajaxfeedback_0', 'LITHIUM:ajaxError', {}, '3z3gzPR3SGwdc08R93tdiTgAFssqiEHFL2-nXpSirCI.', 'ajax'); LITHIUM.Tooltip({"bodySelector":"body#lia-body","delay":30,"enableOnClickForTrigger":false,"predelay":10,"triggerSelector":"#link_1","tooltipContentSelector":"#link_2-tooltip-element .content","position":["bottom","left"],"tooltipElementSelector":"#link_2-tooltip-element","events":{"def":"focus mouseover keydown,blur mouseout keydown"},"hideOnLeave":true}); LITHIUM.HelpIcon({"selectors":{"helpIconSelector":".help-icon .lia-img-icon-help"}}); LITHIUM.SearchAutoCompleteToggle({"containerSelector":"#searchautocompletetoggle","enableAutoCompleteSelector":".search-autocomplete-toggle-link","enableAutocompleteSuccessEvent":"LITHIUM:ajaxSuccess:enableAutoComplete","disableAutoCompleteSelector":".lia-autocomplete-toggle-off","disableAutocompleteSuccessEvent":"LITHIUM:ajaxSuccess:disableAutoComplete","autoCompleteSelector":".lia-autocomplete-input"}); LITHIUM.SearchForm({"asSearchActionIdSelector":".lia-as-search-action-id","useAutoComplete":true,"selectSelector":".lia-search-form-granularity","useClearSearchButton":false,"buttonSelector":".lia-button-searchForm-action","asSearchActionIdParamName":"as-search-action-id","formSelector":"#lia-searchformV32","nodesModel":{"broadband|forum-board":{"title":"Search Board: Broadband & Landline","inputSelector":".lia-search-input-message"},"tkb|tkb":{"title":"Knowledge base","inputSelector":".lia-search-input-tkb-article"},"product|product":{"title":"Products","inputSelector":".lia-search-input-product"},"edev|community":{"title":"Search Community: Broadband & Landline","inputSelector":".lia-search-input-message"},"user|user":{"title":"Members","inputSelector":".lia-search-input-user"},"home-broadband-tv-email|category":{"title":"Search Category: Broadband & Landline","inputSelector":".lia-search-input-message"}},"asSearchActionIdHeaderKey":"X-LI-AS-Search-Action-Id","inputSelector":"#messageSearchField_0:not(.lia-js-hidden)","clearSearchButtonSelector":null}); LITHIUM.DropDownMenu({"userMessagesFeedOptionsClass":"div.user-messages-feed-options-menu a.lia-js-menu-opener","menuOffsetContainer":".lia-menu-offset-container","hoverLeaveEvent":"LITHIUM:hoverLeave","mouseoverElementSelector":".lia-js-mouseover-menu","userMessagesFeedOptionsAriaLabel":"Show contributions of the user, selected option is Options. You may choose another option from the dropdown menu.","disabledLink":"lia-link-disabled","menuOpenCssClass":"dropdownHover","menuElementSelector":".lia-menu-navigation-wrapper","dialogSelector":".lia-panel-dialog-trigger","messageOptions":"lia-component-message-view-widget-action-menu","menuBarComponent":"lia-component-menu-bar","closeMenuEvent":"LITHIUM:closeMenu","menuOpenedEvent":"LITHIUM:menuOpened","pageOptions":"lia-component-community-widget-page-options","clickElementSelector":".lia-js-click-menu","menuItemsSelector":".lia-menu-dropdown-items","menuClosedEvent":"LITHIUM:menuClosed"}); LITHIUM.DropDownMenuVisibilityHandler({"selectors":{"menuSelector":"#actionMenuDropDown","menuItemsSelector":".lia-menu-dropdown-items"}}); LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#pageInformation","feedbackSelector":".InfoMessage"}); LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox_3","feedbackSelector":".InfoMessage"}); LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox_4","feedbackSelector":".InfoMessage"}); LITHIUM.CustomEvent('.lia-custom-event', 'click'); LITHIUM.InformationBox({"updateFeedbackEvent":"LITHIUM:updateAjaxFeedback","componentSelector":"#informationbox_4428c4c214a9b0","feedbackSelector":".InfoMessage"}); ;(function ($) { $('#community-activity-sorted-by').change(function() { window.location = "https://community.ee.co.uk/t5/Broadband-Landline/bd-p/broadband?&sort="+$(this).val(); }); })(LITHIUM.jQuery); LITHIUM.UserListActual({"acceptedSolutionsColumnSelector":".UserList .lia-list-row .acceptedSolutionsCountColumn","kudosColumnSelector":".UserList .lia-list-row .kudosCountColumn"}); ;(function($) { $('#back-to-top').hide(); // fade in #back-top $(window).scroll(function () { if($(this).scrollTop() > 300) { if($(this).width() > 0 ) { // use 1080 for desktop only $('#back-to-top').fadeIn(); } else{ $('#back-to-top').hide(); } } else { $('#back-to-top').fadeOut(); } }); // scroll body to 0px on click $('#back-to-top a').click(function () { $('body,html').animate({ scrollTop: 0 }, 800); return false; }); })(LITHIUM.jQuery); ;(function($) { $(document).ready(function() { //FIX SEARCH FOCUS ORDER var search_submit_span = $(".lia-search-input-field > .lia-button-wrapper.lia-button-wrapper-secondary.lia-button-wrapper-searchForm-action"); var search_autocomplete = $(".lia-search-input-field > input.lia-autocomplete-input")[0]; search_submit_span.insertAfter(search_autocomplete); $(".lia-content > .lia-top-quilt > .lia-quilt-row-header").attr('role','banner'); $(".lia-content > .lia-top-quilt > .lia-quilt-row-main").attr('role','main'); $(".lia-content > .lia-top-quilt > .lia-quilt-row-main").attr('id','main-content'); }); })(LITHIUM.jQuery); LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:lightboxRenderComponent","parameters":{"componentParams":"{\n \"surveyType\" : {\n \"value\" : \"communityexperience\",\n \"class\" : \"java.lang.String\"\n },\n \"surveyId\" : {\n \"value\" : \"3\",\n \"class\" : \"java.lang.Integer\"\n },\n \"triggerSelector\" : {\n \"value\" : \"#valueSurveyLauncher\",\n \"class\" : \"lithium.util.css.CssSelector\"\n }\n}","componentId":"valuesurveys.widget.survey-prompt-dialog"},"trackableEvent":false},"tokenId":"ajax","elementSelector":"#valueSurveyLauncher","action":"lightboxRenderComponent","feedbackSelector":false,"url":"https://community.ee.co.uk/t5/forums/forumpage.liabase.basebody.valuesurveylauncher.valuesurveylauncher:lightboxrendercomponent?t:ac=board-id/broadband","ajaxErrorEventName":"LITHIUM:ajaxError","token":"CVaaqjUK4x_7FrQ2lb9KXLY1ngTwXPDaPgFiI1jADZk."}); LITHIUM.Dialog.options['1117382100'] = {"contentContext":"valuesurveys.widget.survey-prompt-dialog","dialogOptions":{"minHeight":399,"draggable":false,"maxHeight":800,"resizable":false,"autoOpen":false,"width":610,"minWidth":610,"dialogClass":"lia-content lia-panel-dialog lia-panel-dialog-modal-simple lia-panel-dialog-modal-valuesurvey","position":["center","center"],"modal":true,"maxWidth":610,"ariaLabel":"Feedback for community"},"contentType":"ajax"}; LITHIUM.Dialog({ "closeImageIconURL" : "https://community.ee.co.uk/skins/images/AA54CA529D16F1608D6A87A3A9A3C065/theme_hermes/images/button_dialog_close.svg", "activecastFullscreen" : false, "dialogTitleHeadingLevel" : "2", "dropdownMenuSelector" : ".lia-menu-navigation-wrapper", "accessibility" : true, "triggerSelector" : ".lia-panel-dialog-trigger-event-click", "ajaxEvent" : "LITHIUM:lightboxRenderComponent", "focusOnDialogTriggerWhenClosed" : false, "closeEvent" : "LITHIUM:lightboxCloseEvent", "defaultAriaLabel" : "", "dropdownMenuOpenerSelector" : ".lia-js-menu-opener", "buttonDialogCloseAlt" : "Close", "dialogContentCssClass" : "lia-panel-dialog-content", "triggerEvent" : "click", "dialogKey" : "dialogKey" }); LITHIUM.ValueSurveyLauncher({"detectPopUpCSS":".lia-dialog-open","dialogLinkSelector":"#valueSurveyLauncher","launchDelay":184766}); LITHIUM.PartialRenderProxy({"limuirsComponentRenderedEvent":"LITHIUM:limuirsComponentRendered","relayEvent":"LITHIUM:partialRenderProxyRelay","listenerEvent":"LITHIUM:partialRenderProxy"}); LITHIUM.AjaxSupport({"ajaxOptionsParam":{"event":"LITHIUM:partialRenderProxyRelay","parameters":{"javascript.ignore_combine_and_minify":"true"}},"tokenId":"ajax","elementSelector":document,"action":"partialRenderProxyRelay","feedbackSelector":false,"url":"https://community.ee.co.uk/t5/forums/forumpage.liabase.basebody.partialrenderproxy:partialrenderproxyrelay?t:ac=board-id/broadband","ajaxErrorEventName":"LITHIUM:ajaxError","token":"_ZMXp2a0Xb8i3y7E86dwmQwdA_BV--eWA9-36UnOejc."}); LITHIUM.Auth.API_URL = "/t5/util/authcheckpage"; LITHIUM.Auth.LOGIN_URL_TMPL = "/plugins/custom/everythingeverywhere/ee_openidconnectsso/sso_login_redirect?referer=https%3A%2F%2FREPLACE_TEXT"; LITHIUM.Auth.KEEP_ALIVE_URL = "/t5/status/blankpage?keepalive"; LITHIUM.Auth.KEEP_ALIVE_TIME = 300000; LITHIUM.Auth.CHECK_SESSION_TOKEN = 'q_PFuYNzsGuy9OaFVLA1aL5I5TS_-TWKLiiBdXxfc6Q.'; LITHIUM.AjaxSupport.useTickets = false; LITHIUM.Cache.CustomEvent.set([{"elementId":"link_8","stopTriggerEvent":false,"fireEvent":"LITHIUM:changePage","triggerEvent":"click","eventContext":{"parameters":{"page":2}}},{"elementId":"link_9","stopTriggerEvent":false,"fireEvent":"LITHIUM:changePage","triggerEvent":"click","eventContext":{"parameters":{"page":3}}},{"elementId":"link_11","stopTriggerEvent":false,"fireEvent":"LITHIUM:changePage","triggerEvent":"click","eventContext":{"parameters":{"page":572}}},{"elementId":"link_12","stopTriggerEvent":false,"fireEvent":"LITHIUM:changePage","triggerEvent":"click","eventContext":{"parameters":{"pageNavigationDirection":"next","page":2}}},{"elementId":"link_2_4428c4c214a9b0_0","stopTriggerEvent":false,"fireEvent":"LITHIUM:changePage","triggerEvent":"click","eventContext":{"parameters":{"page":2}}},{"elementId":"link_2_4428c4c214a9b0_1","stopTriggerEvent":false,"fireEvent":"LITHIUM:changePage","triggerEvent":"click","eventContext":{"parameters":{"page":3}}},{"elementId":"link_2_4428c4c214a9b0_3","stopTriggerEvent":false,"fireEvent":"LITHIUM:changePage","triggerEvent":"click","eventContext":{"parameters":{"page":572}}},{"elementId":"link_0_4428c4c214a9b0","stopTriggerEvent":false,"fireEvent":"LITHIUM:changePage","triggerEvent":"click","eventContext":{"parameters":{"pageNavigationDirection":"next","page":2}}},{"elementId":"link_24","stopTriggerEvent":false,"fireEvent":"LITHIUM:selectMessage","triggerEvent":"click","eventContext":{"message":1512400}},{"elementId":"link_26","stopTriggerEvent":false,"fireEvent":"LITHIUM:selectMessage","triggerEvent":"click","eventContext":{"message":1512456}},{"elementId":"link_28","stopTriggerEvent":false,"fireEvent":"LITHIUM:selectMessage","triggerEvent":"click","eventContext":{"message":1512486}},{"elementId":"link_30","stopTriggerEvent":false,"fireEvent":"LITHIUM:selectMessage","triggerEvent":"click","eventContext":{"message":1512366}},{"elementId":"link_32","stopTriggerEvent":false,"fireEvent":"LITHIUM:selectMessage","triggerEvent":"click","eventContext":{"message":1512155}}]); LITHIUM.Loader.runJsAttached(); // --> </script></body> </html>