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Below you will find our store policies. If you have any questions please feel free to email <a href="mailto:sales@elevator-world.com">sales@elevatorworld.com</a>.</p> <h4 style="margin: 20px auto 0;">SHIPPING INFORMATION</h4> <p><strong>Next Day Air will be shipped by the next business day.</strong> Orders are normally shipped within 3 business days if the item(s) are in stock. If an item(s) is out of stock you will be notified by e-mail. U.S. Orders - Please allow 5 to 7 business days from the date of shipment for Ground delivery . International Orders - Please allow 4 to 7 business days from the date of shipment for delivery.</p> <p><strong>U.S. Orders</strong> - Please allow 5 to 7 business days from the date of shipment for Ground delivery (not available outside the 48 contiguous U.S. states). Shipping options to Alaska, Hawaii, and Puerto Rico include Next Day Air or 2nd Day Air. <em>Orders shipped to Puerto Rico may be subject to custom and import duties. These fees are the responsibility of the customer.</em></p> <p><strong>Canadian Orders</strong> - Please allow 3 to 7 days from the date of shipment. <i>Shipping rates do not include customs and import duties. These fees are the responsibility of the customer. Canadian customers can use Standard or Expedited Shipping.</i></p> <p><strong>International Orders</strong> - Delivery guaranteed in 4 to 7 business days (not responsible for customs delay) by UPS Worldwide Expedited. <em>Customs and import duties are applied once your shipment reaches its destination and the payment of these charges are the responsibility of the customer. Please contact your local customs office for more details.</em></p> <h4 style="margin: 20px auto 0;">PAYMENT POLICY</h4> <p>All orders are prepaid by Visa, MasterCard or American Express credit cards.</p> <h4 style="margin: 20px auto 0;">RETURN POLICY</h4> <p>Within 30 days of receipt of your shipment you may return any of the returnable item(s) for any reason, for a full refund (shipping costs will only be refunded if the return is a result of our error). Please note that we can process returns and refunds only for item(s) purchased from Elevator World. Item(s) that are returned more than 30 days after delivery, are missing parts and are non-resalable will not be accepted or refunded.</p> <p><strong>Software, statistical reports, CET/CAT Materials, codes books and clearance items are not returnable.</strong></p> <h4 style="margin: 20px auto 0;">REFUNDS</h4> <p>You can expect a refund within 14 to 21 business days of our receiving your return. 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