Welcome to the Parliamentary and Health Service Ombudsman | Parliamentary and Health Service Ombudsman (PHSO)

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intro__copy"> <p><strong>Please note, our helpline will be closed from Monday 24 February to Thursday 27 February:</strong></p><ul><li><strong>between 10:30am and 11:30am</strong></li><li><strong>between 1pm and 2pm</strong></li><li><strong>and from 3pm.</strong></li></ul><p><strong>The helpline will also be closed on Friday 28 February from 12pm.</strong></p><p><span>We independently investigate complaints about UK government departments, other public organisations and the NHS in England. 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Our service is free, fair and open to everyone.</span></p> </div> </div> </div> </div>  <div class="main__highlighted js-main-highlighted"> <div class="container"> <div class="row"> <div class="col-md-12"> <div> <div id="block-phso-homepagebannerblock"> <div class="homepage-banner"> <div class="homepage-banner__content"> <h2 class="homepage-banner__heading"> How can we help? </h2> <a href="https://complaintform.ombudsman.org.uk/complaintchecker" target="_blank" class="homepage-banner__link" title="Make a complaint" rel="noopener"> <span class="link-icon" aria-hidden="true"></span> Make a complaint </a> <a href="https://complaintform.ombudsman.org.uk/login" target="_blank" class="homepage-banner__link" title="Log in to your account" rel="noopener"> <span class="link-icon" aria-hidden="true"></span> Log in to your account </a> <a href="https://www.ombudsman.org.uk/making-complaint/complain-us-getting-started/complaint-forms" target="_self" class="homepage-banner__link" title="Download a 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class="main__full-width js-main-full-width"> <div class="container"> <div class="row"> <div class="col-md-12"> <div> <div id="block-information-for-deck-b"> <h2>Information for people who want to make a complaint</h2> <article class="deck-of-cards full clearfix"> <div class="content"> <div> <div><div class="row"> <a href="/making-complaint/before-you-come-to-us" target="_self" class="card card--image-featured card--height-tall card--width-50 theme--orange col-md-6" title="Before you come to us"> <div class="card__wrapper clearfix"> <div class="card__image"> <picture>  <source srcset="/sites/default/files/styles/card_wide/public/2016-12/Home_page_image_before_you_come_to_us.jpg?h=762ec4eb&itok=86v4xypu 1x" media="screen and (min-width: 482px)" type="image/jpeg" width="570" height="380"/> <source srcset="/sites/default/files/styles/card_narrow/public/2016-12/Home_page_image_before_you_come_to_us.jpg?h=762ec4eb&itok=0p5rWXa- 1x" media="(min-width: 0px)" type="image/jpeg" width="300" height="200"/>  <img loading="eager" width="300" height="200" src="/sites/default/files/styles/card_narrow/public/2016-12/Home_page_image_before_you_come_to_us.jpg?h=762ec4eb&itok=0p5rWXa-" alt="" /> </picture> </div> <div class="card__content"> <div class="card__title">Before you come to us</div> <div class="card__body"></div> <span aria-hidden="true" class="card__icon"></span> </div> </div> </a> <a href="/making-complaint/getting-advice-and-support" target="_self" class="card card--image card--height-tall card--width-25 theme--grey-light col-md-3" title="Getting advice and support"> <div class="card__wrapper clearfix"> <div class="card__image"> <picture>  <source srcset="/sites/default/files/styles/card_wide/public/2016-12/Home_page_image_advice_and_support_0.jpg?h=febef851&itok=L6x9QdTT 1x" media="screen and (min-width: 482px)" type="image/jpeg" width="570" height="380"/> <source srcset="/sites/default/files/styles/card_narrow/public/2016-12/Home_page_image_advice_and_support_0.jpg?h=febef851&itok=HqRdUZJO 1x" media="(min-width: 0px)" type="image/jpeg" width="300" height="200"/>  <img loading="eager" width="300" height="200" src="/sites/default/files/styles/card_narrow/public/2016-12/Home_page_image_advice_and_support_0.jpg?h=febef851&itok=HqRdUZJO" alt="" /> </picture> </div> <div class="card__content"> <div class="card__title">Getting advice and support</div> <div class="card__body"></div> </div> <span aria-hidden="true" class="card__icon"></span> </div> </a> <a href="/making-complaint/what-we-can-and-cant-help" target="_self" class="card card--image card--height-tall card--width-25 theme--grey-light col-md-3" title="What we can and can't do"> <div class="card__wrapper clearfix"> <div class="card__image"> <picture>  <source srcset="/sites/default/files/styles/card_wide/public/2016-11/PHSO_speechbubble_graphic_Home_page_B-01-01-01.jpg?itok=3DFExcHy 1x" media="screen and (min-width: 482px)" type="image/jpeg" width="570" height="380"/> <source srcset="/sites/default/files/styles/card_narrow/public/2016-11/PHSO_speechbubble_graphic_Home_page_B-01-01-01.jpg?itok=_O2Rvnfr 1x" media="(min-width: 0px)" type="image/jpeg" width="300" height="200"/>  <img loading="eager" width="300" height="200" src="/sites/default/files/styles/card_narrow/public/2016-11/PHSO_speechbubble_graphic_Home_page_B-01-01-01.jpg?itok=_O2Rvnfr" alt="" /> </picture> </div> <div class="card__content"> <div class="card__title">What we can and can't do</div> <div class="card__body"></div> </div> <span aria-hidden="true" class="card__icon"></span> </div> </a> </div> </div> </div> </div> </article> </div> <div id="block-information-for-deck-b-lower"> <h2>Information for:</h2> <article class="deck-of-cards full clearfix"> <div class="content"> <div> <div><div class="row"> <a href="/making-complaint" target="_self" class="card card--circle card--height-auto card--width-25 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