Business Communication Explained - Success by LiveChat

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Customer service is all about solving problems, staying patient, and keeping customers happy —... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"> <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2021/09/image-from-rawpixel-id-2616656-jpeg-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2021/09/image-from-rawpixel-id-2616656-jpeg-scaled.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_282,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2021/09/image-from-rawpixel-id-2616656-jpeg-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_564,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2021/09/image-from-rawpixel-id-2616656-jpeg-scaled.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2021/09/image-from-rawpixel-id-2616656-jpeg-scaled.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2021/09/image-from-rawpixel-id-2616656-jpeg-scaled.jpg 2x" alt="From First Sale to Forever: Mastering the Art of Customer Retention" class="success-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Sell</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">17 min read</span> | <span class="u-mx-2xs">Feb 11</span> | <span class="u-ml-2xs"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/author-default-avatar.png" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48"></span></div><a href="/success/authors/natalia-misiukiewicz/" class="u-text-p8 success-authors-info__a">Natalia Misiukiewicz</a href="/success/authors/natalia-misiukiewicz/" class="u-text-p8 success-authors-info__a"></div> </span> </p> <h3 class="u-text-p4 u-mb-lg"><a href="/success/customer-retention/" class="u-text-black v--no-underline success-link-overlay__a">From First Sale to Forever: Mastering the Art of Customer Retention</a></h3> <p class="u-text-p7 u-mb-lg">You probably heard it before: "Happy customers are loyal customers." Sounds right, doesn’t it? But here’s the reality check — customer satisfaction doesn’t guarantee... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"> <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2017/04/customer-retention@2x.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2017/04/customer-retention@2x.png 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_282,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2017/04/customer-retention@2x.png, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_564,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2017/04/customer-retention@2x.png 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2017/04/customer-retention@2x.png" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2017/04/customer-retention@2x.png 2x" alt="The Essential Customer Onboarding Checklist: Key Steps for Retention" class="success-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Sell</span><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Support</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">15 min read</span> | <span class="u-mx-2xs">Jan 31</span> | <span class="u-ml-2xs"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/author-default-avatar.png" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48"></span></div><a href="/success/authors/natalia-misiukiewicz/" class="u-text-p8 success-authors-info__a">Natalia Misiukiewicz</a href="/success/authors/natalia-misiukiewicz/" class="u-text-p8 success-authors-info__a"></div> </span> </p> <h3 class="u-text-p4 u-mb-lg"><a href="/success/customer-onboarding-checklist/" class="u-text-black v--no-underline success-link-overlay__a">The Essential Customer Onboarding Checklist: Key Steps for Retention</a></h3> <p class="u-text-p7 u-mb-lg">Ever signed up for a new tool, got super excited, and then… nothing? 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Many believe that implementing... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"> <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2024/04/How-to-Answer-40-Customer-Service-Interview-Questions.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2024/04/How-to-Answer-40-Customer-Service-Interview-Questions.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_282,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2024/04/How-to-Answer-40-Customer-Service-Interview-Questions.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_564,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2024/04/How-to-Answer-40-Customer-Service-Interview-Questions.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2024/04/How-to-Answer-40-Customer-Service-Interview-Questions.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2024/04/How-to-Answer-40-Customer-Service-Interview-Questions.jpg 2x" alt="Mastering the Customer-First Strategy: 4 Essential Steps for Success" class="success-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Support</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">13 min read</span> | <span class="u-mx-2xs">Jan 30</span> | <span class="u-ml-2xs"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.labs.livechatinc.com/app/uploads/2020/03/author-default-avatar.png" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48"></span></div><a href="/success/authors/natalia-misiukiewicz/" class="u-text-p8 success-authors-info__a">Natalia Misiukiewicz</a href="/success/authors/natalia-misiukiewicz/" class="u-text-p8 success-authors-info__a"></div> </span> </p> <h3 class="u-text-p4 u-mb-lg"><a href="/success/customer-first-strategy/" class="u-text-black v--no-underline success-link-overlay__a">Mastering the Customer-First Strategy: 4 Essential Steps for Success</a></h3> <p class="u-text-p7 u-mb-lg">Have you heard the story about Nordstrom giving a refund for tires — despite the fact that they don’t sell tires? 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Strategies for 2025" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/customer-service-training/" class="category-list-item__a">What Makes a Good Customer Service Training Program? Strategies for 2025</a></h2> <p class="u-text-p6">Exceptional customer service isn't just a nice-to-have—it's a make-or-break. Your customer service team is the first point of contact for your customers. Often, any communication with your company starts and ends with customer service representatives, who become the faces of the... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.livechatinc.com/app/uploads/2024/06/IMG_0099-1.jpg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48"></span></div><a href="/success/authors/piotr-kalinowski/" class="u-text-p8 success-authors-info__a">Piotr Kalinowski</a href="/success/authors/piotr-kalinowski/" class="u-text-p8 success-authors-info__a"></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">25 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Dec 5, 2024</span> </div> </div> </div> </div> </article> <div class="home-popular-grid u-Mt-lg"><div class="u-rounded u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"> <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2024/05/customer-service-ROI-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2024/05/customer-service-ROI-scaled.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_282,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2024/05/customer-service-ROI-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_564,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2024/05/customer-service-ROI-scaled.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2024/05/customer-service-ROI-scaled.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2024/05/customer-service-ROI-scaled.jpg 2x" alt="How to Measure Customer Service ROI Step-By-Step in 2025" class="success-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Grow</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">12 min read</span> | <span class="u-mx-2xs">Dec 06</span> | <span class="u-ml-2xs"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.livechatinc.com/app/uploads/2020/06/olga-rogacka2.png" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48"></span></div><a href="/success/authors/olga-rogacka/" class="u-text-p8 success-authors-info__a">Olga Rogacka</a href="/success/authors/olga-rogacka/" class="u-text-p8 success-authors-info__a"></div> </span> </p> <h3 class="u-text-p4 u-mb-lg"><a href="/success/measure-customer-service-roi/" class="u-text-black v--no-underline success-link-overlay__a">How to Measure Customer Service ROI Step-By-Step in 2025</a></h3> <p class="u-text-p7 u-mb-lg">Customer service is a strategic investment that can directly influence your business’s success. But how do you measure the actual value of your customer service ROI?... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"> <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_282,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_564,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg 2x" alt="10 Types of Customers and How to Handle Them [Best Practices]" class="success-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Support</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">11 min read</span> | <span class="u-mx-2xs">Nov 07</span> | <span class="u-ml-2xs"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars v--unfold"> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img " style="width: 48px;" width="48"></span> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.livechatinc.com/app/uploads/2020/06/olga-rogacka2.png" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm u--ml-md" style="width: 48px;" width="48"></span></div><span class="u-text-p8"> <a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a">Jacob Firuta</a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a"> and <a href="/success/authors/olga-rogacka/" class="u-text-p8 success-authors-info__a">Olga Rogacka</a href="/success/authors/olga-rogacka/" class="u-text-p8 success-authors-info__a"> </span></div> </span> </p> <h3 class="u-text-p4 u-mb-lg"><a href="/success/types-of-customers/" class="u-text-black v--no-underline success-link-overlay__a">10 Types of Customers and How to Handle Them [Best Practices]</a></h3> <p class="u-text-p7 u-mb-lg">When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. 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can create a more positive and memorable shopping experience for... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> <div class="u-rounded u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"> <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2023/03/shopify-customer-service.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2023/03/shopify-customer-service.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_282,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2023/03/shopify-customer-service.jpg, 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However,... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> </div><div> <div class="u-rounded u-bg-white u-text-black u-text-center u-Py-sm sm:u-Py-md md:u-Py-lg u-px-sm sm:u-Px-md md:u-Px-xl"> <div class="o-container"> <div class="u-px-0"> <img src="/success/subscribe-3.svg" alt="" style="max-width: 335px;" class="u-Mb-sm" /> <p class="u-text-p3 u-mb-md u-text-center">Success in your inbox</p> <p class="u-text-p5 u-text-center">Get monthly insights handpicked by our editorial team. 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