MUHC Quality and Complaints Commissioner - Ombudsman

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bg-transparent btn-menu-item" href="https://muhc.ca/ombudsman/resources" style="font-size:1.2rem; text-decoration:none;">Resources</a> </div> <div class="d-flex flex-column col-6 col-md-2 col-xl-2 p-0" style="height: fit-content;" > <a type="button" class="btn btn-danger shadow-none bg-transparent btn-menu-item" href="https://muhc.ca/ombudsman/contact" style="font-size:1.2rem; text-decoration:none;">Contact</a> </div> </div> </div> <div class="clearfix"> <main class="main-content col" id="content" role="main"> <section class="section"> <a id="main-content" tabindex="-1"></a> <div class="container container-large"> <div class="row"> <div class="col-sm-12"> <div id="block-pagetitle" class="block block-core block-page-title-block"> <div class="content"> <h1 class="page-title"><span>MUHC Quality and Complaints Commissioner - Ombudsman</span></h1> </div> </div> <div id="block-cusm-theme-content" class="block block-system block-system-main-block"> <div class="content"> <article data-history-node-id="54150" about="https://muhc.ca/ombudsman" typeof="schema:WebPage" class="node node--type-page node--view-mode-full clearfix"> <header> <span property="schema:name" content="MUHC Quality and Complaints Commissioner - Ombudsman" class="rdf-meta hidden"></span> </header> <div class="node__content clearfix"> <div class="field field--name-field-landingp-builder field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph lp-banniere pb-3 pb-md-5 p-0 paragraph--type--landingp-pt-banniere2 paragraph--view-mode--default"> <div class="banniere-img"> <div class="field field--name-field-landingp-img field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/Ombudsman/ombudsman_bannerV1.png" width="1800" height="450" alt="MUHC Ombudsman" typeof="foaf:Image" /> </div> </div> <div class="banniere-txt jumbotron d-flex flex-column justify-content-center left_aligned text-black prop50"> <div class="title"> <h2 class="h1-like text-uppercase">MUHC Ombudsman</h2> </div> </div> </div> </div> <div class="field__item"><style> .wrapper { padding-bottom: 40px; } .divider { position: relative; margin-top: 40px; height: 1px; } .div-transparent:before { content: ""; position: absolute; top: 0; left: 5%; right: 5%; width: 90%; height: 1px; background-image: linear-gradient(to right, transparent, rgb(48,49,51), transparent); } </style> <div class="wrapper"> <div class="divider div-transparent"></div> </div> </div> <div class="field__item"> <div class="paragraph landing_section_title paragraph--type--section-title paragraph--view-mode--default"> <div class="title"> <h2>About the Ombudsman's Office</h2> </div> </div> </div> <div class="field__item"> <div class="paragraph text_zone_area container paragraph--type--text-area paragraph--view-mode--default"> <div class="p-2 justify-content-center"> <div class="clearfix text-formatted field field--name-field-landingp-longtxt field--type-text-long field--label-hidden field__item"><p>If you are experiencing difficulties navigating the MUHC system or wish to lodge a complaint, please feel free to reach out to the Ombudsman's Office. </p><p>We are independent of the MUHC directorates with the mandate to: </p><ul><li>give objective assessments of difficult situations  </li><li>make recommendations to improve the quality of care and services when warranted, reasonable and feasible</li><li>help patients and their representatives:  <ul><li>obtain information</li><li>communicate with care team members</li><li>formulate a complaint</li></ul></li><li>provide consultations on the rights and obligations of healthcare providers, patients and families</li><li>intervene when there are concerns that the rights of a person or a group are not being respected (including reports of mistreatment)   </li></ul><p>We can be reached <a href="https://muhc.ca/node/54201/">by email, online form or telephone</a>. In-person meetings are available by appointment.</p></div> </div> </div> </div> <div class="field__item"> <div class="paragraph lp-imgtxt py-3 py-md-5 container container-large paragraph--type--landingp-pt-imgtxt paragraph--view-mode--default"> <div class="row justify-content-center"> <div class="imgtxt-img col-lg-6 col-md-5 px-5 pb-md-5 pb-lg-1 left_aligned"> <img class="img-fluid" src="/sites/default/files/Ombudsman/ombudsman-FAQ_image.png"/> </div> <div class="imgtxt-txt col-lg-6 col-md-7 px-5"> <div class="title"> <a style="text-decoration:none; color:#343a40;" href="https://muhc.ca/ombudsman/FAQ" alt="Read more"> <h2 class="pt-1">Frequently asked questions</h2> </a> </div> <div class="clearfix text-formatted field field--name-field-landingp-longtxt field--type-text-long field--label-hidden field__item"><p>Our frequently asked questions (FAQ) section may answer many questions about how the Ombudsman’s Office can help patients and their families.</p></div> <a class="btn btn-primary mt-30 text-align-center" href="https://muhc.ca/ombudsman/FAQ" title="Read more"> <img alt="Read more" class="angle" role="Read more" src="/themes/custom/cusm_theme/images/angle.png" style="max-width:15px; height:100%;"/>Read more </a> <div class="node_en"> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph lp-imgtxt py-3 py-md-5 container container-large paragraph--type--landingp-pt-imgtxt paragraph--view-mode--default"> <div class="row justify-content-center"> <div class="imgtxt-img col-lg-6 col-md-5 px-5 pb-md-5 pb-lg-1 right_aligned"> <img class="img-fluid" src="/sites/default/files/Ombudsman/ombudsman-team-image.png"/> </div> <div class="imgtxt-txt col-lg-6 col-md-7 px-5"> <div class="title"> <a style="text-decoration:none; color:#343a40;" href="https://muhc.ca/ombudsman/resources" alt="Learn more"> <h2 class="pt-1">Resources</h2> </a> </div> <div class="clearfix text-formatted field field--name-field-landingp-longtxt field--type-text-long field--label-hidden field__item"><p>Helpful information available online.</p></div> <a class="btn btn-primary mt-30 text-align-center" href="https://muhc.ca/ombudsman/resources" title="Learn more"> <img alt="Learn more" class="angle" role="Learn more" src="/themes/custom/cusm_theme/images/angle.png" style="max-width:15px; height:100%;"/>Learn more </a> <div class="node_en"> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--column-content-container paragraph--view-mode--default"> <div class="row p-0 m-0 justify-content-center"> <div class="col-lg m-3 p-3 "> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><div class="title mt-2"><h2>Our team</h2><p>Michael Bury, Ombudsman<br>Nadine Al-Hawari, Associate Ombudsman (interim)<br>Marjolaine Frenette, Associate Ombudsman<br>Sonia Turcotte, Associate Ombudsman<br>Stéphanie Urbain, Associate Ombudsman</p></div></div> </div> <div class="col-lg m-3 p-3 "> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><div class="title mt-2"><h2>Annual Reports</h2><div class="row p-0 m-0"><div class="col-sm p-0 m-0"><p><a href="https://muhc.ca/sites/default/files/docs/ombudsman/MUHC-Ombudsman-Report-2023-2024-EN.pdf" target="_blank">Annual Report 2023-2024</a><br><a href="https://muhc.ca/sites/default/files/docs/ombudsman/Ombudsman_Report_2022-2023_English.pdf" target="_blank">Annual Report 2022-2023</a><br><a href="https://muhc.ca/sites/default/files/docs/ombudsman/MUHC_Ombudsman_Report_2021-2022.pdf" target="_blank">Annual Report 2021-2022</a><br><a href="https://muhc.ca/sites/default/files/2021-11/MUHC_Ombudsman_Report_2021_ENG_FINAL.pdf" target="_blank">Annual Report 2020-2021</a></p></div></div></div></div> </div> </div> </div> </div> </div> <div class="field field--name-field-img-gallery field--type-image field--label-hidden field__items"> </div> 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