Excelencia - ILUNION

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id="block-iluniontheme-content" class="block block-system block-system-main-block"> <article data-history-node-id="4906" class="node node--type-page node--view-mode-full"> <div class="node__content"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="block block-block-content block-block-content4cdb4cc5-0644-474f-b228-f86d77c33f61 destacado-segundo-nivel"> <div class="layout layout--twocol-section layout--twocol-section--50-50 wrapper servicios-segundo-nivel"> <div class="layout__region layout__region--first"> <div class="block block-layout-builder block-field-blockblock-contentdestacados-servicios-segundo-nivfield-titulo-literal"> <div class="field field--name-field-titulo-literal field--type-text field--label-hidden field__item"> <h1 class="primer-nivel-h1">Comprometidos con la <strong>Excelencia Empresarial</strong></h1></div> </div> <div class="block block-layout-builder block-field-blockblock-contentdestacados-servicios-segundo-nivbody"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Nos enfocamos en lograr una gestión eficiente y efectiva, orientada siempre hacia la calidad en todas las áreas de nuestra empresa, desde las operaciones y procesos productivos hasta el servicio al cliente.</p></div> </div> </div> <div class="layout__region layout__region--second"> <div class="block block-layout-builder block-field-blockblock-contentdestacados-servicios-segundo-nivfield-imagen-cabecera-segundo-ni"> <div class="field field--name-field-imagen-cabecera-segundo-ni field--type-entity-reference field--label-hidden field__item"><div class="media media--type-imagen media--view-mode-default"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/webp/public/2023-04/iln-hb2-compromiso-excelencia.jpg.webp?itok=JVriY8_2" width="597" height="550" alt="" class="image-style-webp" /> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="wrapper layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="block-izq-alg-cnt block block-block-content block-block-content060f250c-1183-434c-ac84-108323d4677b"> <div class="layout layout--twocol-section layout--twocol-section--67-33"> <div class="layout__region layout__region--first"> <div class="block-izq block block-layout-builder block-field-blockblock-contentbloque-66-33field-texto-izquerda-bloque"> <div class="clearfix text-formatted field field--name-field-texto-izquerda-bloque field--type-text-long field--label-hidden field__item"><div class="align-center media media--type-imagen media--view-mode-default"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/webp/public/2023-03/excelencia-central.jpg.webp?itok=MYLj73sW" width="1680" height="840" alt class="image-style-webp"> </div> </div> </div> </div> </div> <div class="layout__region layout__region--second"> <div class="block-der block block-layout-builder block-field-blockblock-contentbloque-66-33field-texto-derecha-bloque-"> <div class="clearfix text-formatted field field--name-field-texto-derecha-bloque- field--type-text-long field--label-hidden field__item"><p class="txt_azul"><strong>Objetivo</strong></p><h2>Mejora continua y constante innovación</h2><p>Nuestro objetivo es alcanzar resultados excelentes no solo a nivel corporativo, sino también satisfacer a nuestros a clientes, empleados, proveedores e inversores de acuerdo con nuestro modelo empresarial de rentabilidad económica y social</p></div> </div> </div> </div> </div> </div> </div> <div class="wrapper layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="pastilla pastilla-100-tres-col block block-block-content block-block-content5e4d292c-1107-43f8-b3fc-dbf5847c8645"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p class="text-align-center color-azul txt_azul"><strong>Compromiso firme</strong></p><h2 class="text-lg-center text-start">Centrados en cada detalle</h2><ul><li><div class="img-servicio"><div class="media media--type-imagen media--view-mode-default"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/webp/public/2024-05/excelencia-experiencia-empleado_0.jpg.webp?itok=oknC09vi" width="900" height="450" alt class="image-style-webp"> </div> </div> </div><div class="pasti"><div class="titulo-pasti"><h3><a href="#">Cultura Corporativa</a></h3></div><div class="entra-pasti">Trabajamos para motivar a nuestros empleados definiendo estructuras menos jerarquizadas, fomentando la participación y acelerando la toma de decisiones.</div></div></li><li><div class="img-servicio"><div class="media media--type-imagen media--view-mode-default"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/webp/public/2024-05/excelencia-experiencia-cliente_1.jpg.webp?itok=KoOdO73P" width="900" height="450" alt class="image-style-webp"> </div> </div> </div><div class="pasti"><div class="titulo-pasti"><h3><a href="#">Gestión por Proyectos</a></h3></div><div class="entra-pasti">Centrados el "antes, durante y después" de nuestra relación con el cliente. Evaluamos su satisfacción, sus necesidades y expectativas e investigamos cuestiones de fidelización.</div></div></li><li><div class="img-servicio"><div class="media media--type-imagen media--view-mode-default"> <div class="field field--name-field-media-image field--type-image field--label-hidden field__item"> <img loading="lazy" src="/sites/default/files/styles/webp/public/2024-05/excelencia-metodologias-agiles_0.jpg.webp?itok=8Cfy4oNb" width="701" height="282" alt class="image-style-webp"> </div> </div> </div><div class="pasti"><div class="titulo-pasti"><h3><a href="#">Metodologías ágiles</a></h3></div><div class="entra-pasti">Nos centramos en el factor humano como pieza clave desarrollando tanto a nivel interno como externo y así alcanzar el máximo rendimiento y éxito empresarial.</div></div></li></ul></div> </div> </div> </div> <div class="destacado_azul layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="block-izq-alg-cnt wrapper block block-block-content block-block-contentb0d8e142-0a2c-438d-9eb9-346e386f002a"> <div class="layout layout--twocol-section layout--twocol-section--50-50 wrapper block-destacado-azul"> <div class="layout__region layout__region--first"> <div class="block block-layout-builder block-field-blockblock-contentbloque-destacado-azulfield-texto-izquerda-bloque"> <div class="clearfix text-formatted field field--name-field-texto-izquerda-bloque field--type-text-long field--label-hidden field__item"><div class="cifras-generales"><h2>Cifras <span>generales</span></h2><p><strong>Somos una gran empresa con amplia trayectoria en el mercado y perteneciente al Grupo Social ONCE. Apostamos por un crecimiento sostenido donde se combinan la rentabilidad social y la rentabilidad económica.</strong></p></div></div> </div> </div> <div class="layout__region layout__region--second"> <div class="block block-layout-builder block-field-blockblock-contentbloque-destacado-azulfield-texto-derecha-bloque-"> <div class="clearfix text-formatted field field--name-field-texto-derecha-bloque- field--type-text-long field--label-hidden field__item"><ul><li><p><strong>1000</strong> <span class="cantidad">M€</span></p><p><span class="dato">Ventas</span></p></li><li><p><strong>40.000</strong></p><p><span class="dato">Personas</span></p></li><li><p><strong>100%</strong></p><p><span class="dato">Reinversión en empleo</span></p></li><li><p><strong>487</strong> <span class="cantidad">Centros</span></p><p><span class="dato">de trabajo</span></p></li><li><p><strong>43%</strong> <span class="cantidad">Personas</span></p><p><span class="dato">con discapacidad</span></p></li><li><strong>50%</strong> <span class="cantidad">Mujeres</span></li></ul></div> </div> </div> </div> </div> </div> </div> <div class="carrusel-desborde carrusel_proyectos wrapper layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="block-izq block block-layout-builder block-field-blocknodepagefield-col-izqu-lis"> <div class="clearfix text-formatted field field--name-field-col-izqu-lis field--type-text-long field--label-hidden field__item"><p class="txt_azul"><strong>Valor compartido</strong></p><h2>Alianzas para lograr objetivos</h2><p class="margin-t-50">La Excelencia es la que nos impulsa siempre a dar lo mejor de nosotros mismos y es, a su vez, nuestro único camino para seguir siendo un proyecto empresarial singular</p></div> </div> <div class="views-element-container car-un-item-block block block-views block-views-blockcarrusel-proyectos-block-2"> <div><div class="view view-carrusel-proyectos view-id-carrusel_proyectos view-display-id-block_2 js-view-dom-id-404c6b9ff84fecf83db74429a6888df14d8bbae748e22b50740226e3c449e8cc"> <div class="view-content"> <div class="views-view-grid horizontal cols-10 clearfix"> <div class="carrusel-slick carrusel-un-item"> <div class="proyectos-item" style="width: 10%;"><div class="proyecto-div"><div class="img-proyecto"><div class="media media--type-imagen media--view-mode-webp"> <div class="field field--name-field-media-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Imagen</div> <div class="field__item"> <img loading="eager" src="/sites/default/files/styles/webp/public/2023-03/excelencia-europea.jpg.webp?itok=RvaGHJix" width="1680" height="840" alt="" /> </div> </div> </div> </div> <div class="pasti"><div class="titulo-pasti">Excelencia Europea EFQM</div><div class="entra-pasti"><p>La gran apuesta por el Modelo EFQM es una referencia que nos ha permitido definir nuestra hoja de ruta de excelencia compuesta por varios proyectos para abordar ámbitos como la mejora continua, la innovación y el liderazgo.<br>Actualmente tienen el sello EFQM:  <strong>Economía Circular</strong>: EFQM +600; <strong>Lavanderías</strong> EFQM +600; <strong>Hoteles</strong> EFQM +600; <strong>Grupo ILUNION</strong> EFQM +500;<strong>ILUNION Facility Services</strong> EFQM +500;<strong>Contact Center BPO</strong>: EFQM +400; <strong>IT Services</strong> EFQM +400 y <strong>VidaSénior</strong> EFQM +400.</p></div></div></div></div> <div class="proyectos-item" style="width: 10%;"><div class="proyecto-div"><div class="img-proyecto"><div class="media media--type-imagen media--view-mode-webp"> <div class="field field--name-field-media-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Imagen</div> <div class="field__item"> <img loading="eager" src="/sites/default/files/styles/webp/public/2023-03/excelencia-valor-empresarial.jpg.webp?itok=3-q8UnzX" width="1680" height="840" alt="" /> </div> </div> </div> </div> <div class="pasti"><div class="titulo-pasti">Certificación en ISO 9001</div><div class="entra-pasti"><p>Utilizamos marcos compartidos para promover la confianza mediante la transparencia y la excelencia en la gestión, permitiendo a ILUNION evolucionar de forma más competitiva y eficiente en los entornos de mercado.</p></div></div></div></div> <div class="proyectos-item" style="width: 10%;"><div class="proyecto-div"><div class="img-proyecto"><div class="media media--type-imagen media--view-mode-webp"> <div class="field field--name-field-media-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Imagen</div> <div class="field__item"> <img loading="eager" src="/sites/default/files/styles/webp/public/2023-03/excelencia-platinum-contact-center-awards.jpg.webp?itok=KUCVsAY3" width="1680" height="840" alt="" /> </div> </div> </div> </div> <div class="pasti"><div class="titulo-pasti">Platinum contact Center Awards</div><div class="entra-pasti"><p>El compromiso con las personas, la innovación y la mejora continua, forman parte de la estrategia de ILUNION. La constante búsqueda de la excelencia y mejor experiencia, hacen que la compañía haya sido reconocida en varias ocasiones, posicionándose como referente en su sector.</p></div></div></div></div> </div> </div> </div> <div class="view-footer"> <p><span class="numero">1</span> de <span class="total"></span> </p> </div> </div> </div> </div> </div> </div> </div> </article> </div> </div> </div> </main>  <footer id="footer" role="contentinfo" class="footer"> <div class="wrapper"> <div class="region region-footer"> <div id="block-footergruposocialonce" class="block block-block-content block-block-content9a9b5dd9-94fa-46b8-9f9e-c8de98ddfb9a"> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div class="block block-layout-builder block-field-blockblock-contentbasicbody"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><style> .block-views-blockdetalle-noticia-block-1 .body-noticia 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.webform-submission-queremos-saber-de-ti-form input {color: #1f2228;} .webform-submission-queremos-saber-de-ti-form input.js-form-file {color: #fff;} @media (min-width: 60em) {.webform-submission-queremos-saber-de-ti-form { max-width: 785px; margin: 0 auto;}} .webform-submission-queremos-saber-de-ti-form .js-form-wrapper textarea { color: #1f2228; } .destacado_azul .webform-submission-form a { color: #ffd100; text-decoration: underline; font-weight: 900; } .webform-submission-form { font-size: 0.875rem; } .webform-submission-form .form-type-processed-text p {font-size: 0.875rem !important;} @media (min-width: 64em) { .block-der { display: block; padding-left: 0rem; } } </style><p><a href="https://gruposocialonce.com/" target="_blank" title="Ir a Grupo Social ONCE"><img src="/sites/default/files/inline-images/logo-gso.png" data-entity-uuid="a0707ae3-c563-4127-9c06-c62c57c98e97" data-entity-type="file" alt="Logo Grupo Social ONCE" width="225" height="94" loading="lazy"><span class="visually-hidden">el enlace abre en ventana nueva</span></a></p><p class="gso-txt">Esta web se ajusta a lo establecido en la Ley 19/2013, de 9 de diciembre, de transparencia, acceso a la información pública y buen gobierno.</p></div> </div> </div> </div> </div> <div class="views-element-container block block-views block-views-blockservicios-taxonomia-servicios-footer" id="servicios-footer"> <div><div class="view view-servicios-taxonomia view-id-servicios_taxonomia view-display-id-servicios_footer js-view-dom-id-2e05deb79d2c6a7ead8313dddd36e632a8e545ffbaa3a928fd6509e6e003fae7"> <div class="view-header"> <p role="heading" aria-level="2" class="h2-footer">Qué hacemos</p> </div> <div class="view-content"> <div> <ul class="servicios-footer"> <li class="serv"><a href="https://www.ilunionservicios.com/es" data-bs-toggle="tooltip" title="Servicios" data-bs-custom-class="custom-tooltip"> <img loading="lazy" src="/sites/default/files/iconos-servicios/ico_soluciones.png" width="36" height="36" alt="" /> </a> </li> <li class="serv"><a href="https://www.iluniontextilcare.com/" data-bs-toggle="tooltip" title="TextilCare" data-bs-custom-class="custom-tooltip"> <img loading="lazy" src="/sites/default/files/iconos-servicios/ico_lavanderia_0_0.png" width="26" height="33" alt="" /> </a> </li> <li class="serv"><a href="/es/hoteles" data-bs-toggle="tooltip" title="Hoteles" data-bs-custom-class="custom-tooltip"> <img loading="lazy" src="/sites/default/files/iconos-servicios/ico_hoteles.png" width="30" height="33" alt="" /> </a> </li> <li class="serv"><a href="https://www.iluniontutienda.com/" data-bs-toggle="tooltip" title="Tu Tienda" data-bs-custom-class="custom-tooltip"> <img loading="lazy" src="/sites/default/files/iconos-servicios/ico_tiendas.png" width="28" height="32" alt="" /> </a> </li> <li class="serv"><a href="https://www.ilunionbienestaryvidasenior.com/es" data-bs-toggle="tooltip" title="Bienestar y VidaSénior" data-bs-custom-class="custom-tooltip"> <img 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Puedes aceptar o rechazar todas las cookies pulsando los botones inferiores o personalizarlas a tu medida haciendo clic en \u0022configurar cookies\u0022.\u003C\/p\u003E\u003Cp\u003ETe recordamos que puedes modificar tus ajustes de cookies en cualquier momento usando el bot\u00f3n situado en la parte inferior izquierda de la pantalla.\u003C\/p\u003E\n \u003Cdiv id=\u0022popup-buttons\u0022 class=\u0022 eu-cookie-compliance-has-categories d-flex gap-3 flex-column flex-lg-row\u0022\u003E\n \u003Cbutton class=\u0022agree-button eu-cookie-compliance-default-button btn btn-primary w-100\u0022 type=\u0022button\u0022 onclick=\u0022document.getElementById(\u0027modalCookiesButton\u0027).focus();\u0022 data-bs-dismiss=\u0022modal\u0022\u003EAceptar todo\u003C\/button\u003E\n \u003Cbutton class=\u0022eu-cookie-compliance-close-button btn btn-primary w-100\u0022 type=\u0022button\u0022 onclick=\u0022document.getElementById(\u0027modalCookiesButton\u0027).focus();\u0022 data-bs-dismiss=\u0022modal\u0022\u003ERechazar todo\u003C\/button\u003E\n \u003Cbutton class=\u0022btn btn-primary w-100 ms-lg-auto\u0022 data-bs-target=\u0022#modalCategories\u0022 data-bs-toggle=\u0022modal\u0022\u003EConfigurar cookies\u003C\/button\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\u003C\/div\u003E\n\n\u003Cdiv class=\u0022modal fade\u0022 data-bs-keyboard=\u0022false\u0022 data-bs-backdrop=\u0022static\u0022 tabindex=\u0022-1\u0022 id=\u0022modalCategories\u0022 aria-hidden=\u0022true\u0022 aria-label=\u0022Cookies by categories\u0022\u003E\n \u003Cdiv class=\u0022modal-dialog modal-dialog-centered modal-dialog-scrollable modal-lg\u0022\u003E\n \u003Cdiv class=\u0022modal-content text-start bg-light border border-4 border-secondary text-dark\u0022\u003E\n \u003Cdiv class=\u0022modal-header bg-primary rounded-top-1 py-4 d-flex justify-content-between\u0022 data-bs-theme=\u0022dark\u0022\u003E\n \u003Cimg src=\u0022\/themes\/custom\/iluniontheme\/logo.svg\u0022 alt=\u0022\u0022 width=\u0022100\u0022 class=\u0022filter-white\u0022\u003E\n \u003Cbutton type=\u0022button\u0022 class=\u0022btn btn-link p-0\u0022 data-bs-target=\u0022#modalCookies\u0022 data-bs-toggle=\u0022modal\u0022 aria-label=\u0022Atr\u00e1s\u0022 title=\u0022Atr\u00e1s\u0022\u003E\u003Ci class=\u0022fa-solid fa-xmark fa-lg\u0022\u003E\u003C\/i\u003E\u003C\/button\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022modal-body\u0022\u003E\n \u003Cp class=\u0022h2\u0022\u003EOpciones de privacidad\u003C\/p\u003E\n \u003Cp\u003ECuando visite nuestro sitio web, utilizaremos cookies para asegurarnos de que puede disfrutar al m\u00e1ximo de la experiencia. 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Si borra todas sus cookies deber\u00e1 volver a actualizar sus preferencias en nuestro sitio, si utiliza un dispositivo o un navegador distinto deber\u00e1 volver a indicarnos sus preferencias.\u003C\/p\u003E\n \u003Cp\u003ETe recordamos que puedes modificar tus ajustes de cookies en cualquier momento usando el bot\u00f3n situado en la parte inferior izquierda de la pantalla.\u003C\/p\u003E\n \u003Cdiv class=\u0022table-responsive\u0022\u003E\n \u003Cfieldset id=\u0022eu-cookie-compliance-categories\u0022 class=\u0022eu-cookie-compliance-categories d-table mb-3\u0022\u003E\n \u003Clegend class=\u0022visually-hidden\u0022\u003ETipos de cookies:\u003C\/legend\u003E\n \u003Cdiv class=\u0022d-table-row\u0022\u003E\n \u003Cdiv class=\u0022d-table-cell text-uppercase border-bottom py-2\u0022\u003ECategor\u00eda\u003C\/div\u003E\n \u003Cdiv class=\u0022d-table-cell text-uppercase border-bottom py-2 px-3\u0022\u003EDescripci\u00f3n\u003C\/div\u003E\n \u003Cdiv class=\u0022d-table-cell text-uppercase border-bottom py-2\u0022\u003EEstado\u003C\/div\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022eu-cookie-compliance-category form-check form-switch d-table-row\u0022\u003E\n \u003Clabel class=\u0022form-check-label text-uppercase fw-bold d-table-cell py-2\u0022 for=\u0022cookie-category-essential\u0022\u003ENecesarias\u003C\/label\u003E\n \u003Cdiv class=\u0022eu-cookie-compliance-category-description d-table-cell py-2 px-3\u0022\u003E\n Algunas cookies son necesarias para proporcionar una funcionalidad base y no pueden desactivarse.\r\n\n \u003C\/div\u003E\n \u003Cdiv class=\u0022d-table-cell py-2 align-top\u0022\u003E\n \u003Cinput class=\u0022form-check-input\u0022 type=\u0022checkbox\u0022 name=\u0022cookie-categories\u0022 id=\u0022cookie-category-essential\u0022 value=\u0022essential\u0022 checked disabled \u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022eu-cookie-compliance-category form-check form-switch d-table-row\u0022\u003E\n 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visite nuestro sitio web, utilizaremos cookies para asegurarnos de que puede disfrutar al m\u00e1ximo de la experiencia. Estas cookies pueden contener informaci\u00f3n sobre el usuario, sus preferencias o su dispositivo. Normalmente dicha informaci\u00f3n no permite identificarle directamente, sino que est\u00e1 pensada para que pueda disfrutar de una experiencia de navegaci\u00f3n m\u00e1s personalizada. Como respetamos su derecho a la privacidad, le ofrecemos la posibilidad de modificar los ajustes predeterminados. Sin embargo, el bloqueo de determinados tipos de cookies puede perjudicar su navegaci\u00f3n por el sitio y los servicios que podemos ofrecer. Si desea m\u00e1s informaci\u00f3n sobre c\u00f3mo procesamos sus datos personales, consulte nuestra p\u00e1gina informativa \u0022\u003Ca class=\u0022link-primary\u0022 href=\u0022\/politica-cookies\u0022 target=\u0022_blank\u0022\u003Epol\u00edtica de cookies\u003C\/a\u003E\u0022.\u003C\/p\u003E\n \u003Cp\u003EAdvertencia: Necesitamos utilizar una cookie para recordar los ajustes que ha realizado en nuestro administrador de privacidad de cookies. Si borra todas sus cookies deber\u00e1 volver a actualizar sus preferencias en nuestro sitio, si utiliza un dispositivo o un navegador distinto deber\u00e1 volver a indicarnos sus preferencias.\u003C\/p\u003E\n \u003Cp\u003ETe recordamos que puedes modificar tus ajustes de cookies en cualquier momento usando el bot\u00f3n situado en la parte inferior izquierda de la pantalla.\u003C\/p\u003E\n \u003Cdiv class=\u0022table-responsive\u0022\u003E\n \u003Cfieldset id=\u0022eu-cookie-compliance-categories\u0022 class=\u0022eu-cookie-compliance-categories d-table mb-3\u0022\u003E\n \u003Clegend class=\u0022visually-hidden\u0022\u003ETipos de cookies:\u003C\/legend\u003E\n \u003Cdiv class=\u0022d-table-row\u0022\u003E\n \u003Cdiv class=\u0022d-table-cell text-uppercase border-bottom py-2\u0022\u003ECategor\u00eda\u003C\/div\u003E\n \u003Cdiv class=\u0022d-table-cell text-uppercase border-bottom py-2 px-3\u0022\u003EDescripci\u00f3n\u003C\/div\u003E\n \u003Cdiv class=\u0022d-table-cell 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