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class="_55w7 win x1 Locale_en_US" dir="ltr"><script type="text/javascript" nonce="djA5MyS8">requireLazy(["bootstrapWebSession"],function(j){j(1739776387)})</script><div class="_li"><div style="position: absolute;"><iframe frameborder="0" height="0" width="0" id="u_0_5_iZ"></iframe></div><div style="position: absolute;"><iframe frameborder="0" height="0" width="0" id="u_0_6_/8"></iframe></div><div style="position: absolute;"><iframe frameborder="0" height="0" width="0" id="u_0_7_oj"></iframe></div><div style="position: absolute;"><iframe frameborder="0" height="0" width="0" id="u_0_8_vG"></iframe></div><span><img src="https://facebook.com/security/hsts-pixel.gif?c=3.2.5" width="0" height="0" style="display:none" /></span><div class="_li _4xit"><div class="_1n5h" id="devsite_header" data-referrer="devsite_header" data-click-area="Nav"></div><div class="_11st" data-click-area="Main" id="rebrandBodyID"><div class="_1525"><div class="_660z _3u39"><div class="_5gyr _5gy5 _5k6m"><div 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class="_3cx7 _3cxd"><a href="/docs/whatsapp/business-management-api/error-codes" class="_3cx9">Error Codes</a></li></ul></div><div class="_2pi6"><span class="img _55ym _55yq _55yo _5d9-" aria-busy="true" role="progressbar" aria-valuemin="0" aria-valuemax="100" aria-valuetext="Loading..."></span></div></div></div></div></div><div class="_1jbo _4are _1jcw _1jd4 _5zlc"><div class="_1dyy" id="u_0_9_fH"></div><div id="documentation_body_pagelet" data-referrer="documentation_body_pagelet"><div class="_34yh" id="u_0_0_4D"><div class="_4cel"><span data-click-area="main"><div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><p><span style="float:left;padding-top:3px;padding-right:5px;"><img class="img" src="https://static.xx.fbcdn.net/mci_ab/public/cms/?ab_b=e&ab_page=CMS&ab_entry=595945097590761&version=1739519582&transcode_extension=webp&cb=1" height="20px" alt="" /></span><a href="https://developers.facebook.com/docs/whatsapp">WhatsApp Business Platform</a> > <a href="https://developers.facebook.com/docs/whatsapp/business-management-api"> Business Management API </a> > <a href="https://developers.facebook.com/docs/whatsapp/business-management-api/reference"> Reference </a></p></div></div></div><h1>Webhooks Components</h1> <p>Webhooks have a top level array field indicating what is being communicated. The members of the array are JSON objects with detailed fields relevant to the Webhook.</p> <p>WhatsApp Business Management API webhooks can contain the following objects:</p> <div class="_57-c"><table class="_4-ss _5k9x"><thead><th style="width:30%">Parameter</th><th>Description</th></thead><tbody class="_5m37" id="u_0_1_XL"><tr class="row_0"><td><p><code>object</code></p> </td><td><p>This is the object that was subscribed to.</p> <br /><p>For <a href="/docs/whatsapp/embedded-signup">embedded signup</a>, this is always <code>whatsapp_business_account</code>.</p> </td></tr><tr class="row_1 _5m29"><td><p><a href="#entry-object"><code>entry</code></a></p> </td><td><p>This object contains the details of the change that triggered the webhooks call.</p> </td></tr></tbody></table></div></div></div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><h2 id="entry-object">The <code>entry</code> Object</h2> <div class="_57-c"><table class="_4-ss _5k9x"><thead><th style="width:30%">Parameter</th><th>Description</th></thead><tbody class="_5m37" id="u_0_2_9X"><tr class="row_0"><td><p><code>id</code></p> </td><td><p>ID of Whatsapp Business Accounts this webhook belongs to.</p> </td></tr><tr class="row_1 _5m29"><td><p><code>time</code></p> </td><td><p>Time for the entry.</p> </td></tr><tr class="row_2"><td><p><code>changes</code></p> </td><td><p>Changes that triggered the webhooks call —see <a href="#changes-object"><code>changes</code> object</a>.</p> </td></tr></tbody></table></div><h3 id="changes-object"><code>changes</code></h3> <div class="_57-c"><table class="_4-ss _5k9x"><thead><th style="width:30%">Parameter</th><th>Description <i>(Click the arrow in the left column for supported values.)</i></th></thead><tbody class="_5m37" id="u_0_3_4P"><tr class="row_0 _5m27"><td><p><code>field</code></p> </td><td><p>Contains the type of notification you are getting on that webhook.</p> </td></tr><tr class="row_0-0 hidden_elem"><td class="devsiteReferenceTableRowLevel1"><p>Supported Values</p> </td><td><ul> <li><code>account_alerts</code></li> <li><code>account_review_update</code></li> <li><code>account_update</code></li> <li><code>business_capability_update</code></li> <li><code>message_template_quality_update</code></li> <li><code>message_template_status_update</code></li> <li><code>phone_number_name_update</code></li> <li><code>phone_number_quality_update</code></li> <li><code>security</code></li> <li><code>template_category_update</code></li> </ul> </td></tr><tr class="row_1 _5m29"><td><p><code>value</code></p> </td><td><p>Contains details of the changes related to the specified <code>field</code> —see <a href="#value-object"><code>value</code> object</a>.</p> </td></tr></tbody></table></div><h3 id="value-object"><code>value</code></h3> <div class="_57-c"><table class="_4-ss _5k9x"><thead><th style="width:30%">Parameter</th><th>Description <i>(Click the arrow in the left column for supported values.)</i></th></thead><tbody class="_5m37" id="u_0_4_m0"><tr class="row_0"><td><p><code>ban_info</code></p> </td><td><p>Added to webhooks when an account has been banned. This object includes two properties:</p> <ul> <li><code>waba_ban_state</code>: Options are: <ul> <li><code>DISABLE</code></li> <li><code>REINSTATE</code></li> <li><code>SCHEDULE_FOR_DISABLE</code></li> </ul></li> <li><code>waba_ban_date</code></li> </ul> </td></tr><tr class="row_1 _5m29 _5m27"><td><p><code>current_limit</code></p> </td><td><p>Contains the current tier limit where this account is.</p> </td></tr><tr class="row_1-0 _5m29 hidden_elem"><td class="devsiteReferenceTableRowLevel1"><p>Supported Values</p> </td><td><ul> <li><code>TIER_50</code></li> <li><code>TIER_250</code></li> <li><code>TIER_1K</code></li> <li><code>TIER_10K</code></li> <li><code>TIER_100K</code></li> <li><code>TIER_UNLIMITED</code></li> </ul> </td></tr><tr class="row_2 _5m27"><td><p><code>decision</code></p> </td><td><p>Used if a decision about accounts or phone numbers has been made.</p> </td></tr><tr class="row_2-0 hidden_elem"><td class="devsiteReferenceTableRowLevel1"><p>Supported Values</p> </td><td><ul> <li><code>APPROVED</code> </li> <li><code>REJECTED</code></li> </ul> </td></tr><tr class="row_3 _5m29"><td><p><code>display_phone_number</code></p> </td><td><p>Includes the display phone number of the business account account that triggered the notification.</p> </td></tr><tr class="row_4 _5m27"><td><p><code>event</code></p> </td><td><p>Used when an event happened in a specific WABA. Click the arrow on the left column to see all available options.</p> </td></tr><tr class="row_4-0 hidden_elem"><td class="devsiteReferenceTableRowLevel1"><p>Display name updates</p> </td><td><ul> <li><code>APPROVED</code>: The review was approved. If a business was previously unable to download their certificate, that business should now be able to use their display name by downloading the certificate.</li> <li><code>DEFERRED</code>: The review is deferred and the business can use their display name by downloading the certificate.</li> <li><code>REJECTED</code>: The review was rejected, with the given rejection reason. If a business was previously unable to download their certificate, that business needs to reapply for a display name review to get access to the certificate. If a business is already using their certificate, the display name review rejection does not affect their operation. However, passing the review is necessary for the business to grow its message and account limits.</li> </ul> </td></tr><tr class="row_4-1 hidden_elem"><td class="devsiteReferenceTableRowLevel1"><p>Message template quality update</p> </td><td><p>Previous quality score:</p> <br /><ul> <li><code>GREEN</code></li> <li><code>RED</code></li> <li><code>UNKNOWN</code></li> <li><code>YELLOW</code></li> </ul> <p>New quality score:</p> <br /><ul> <li><code>GREEN</code></li> <li><code>RED</code></li> <li><code>UNKNOWN</code></li> <li><code>YELLOW</code></li> </ul> </td></tr><tr class="row_4-2 hidden_elem"><td class="devsiteReferenceTableRowLevel1"><p>Message template status updates</p> </td><td><ul> <li><code>APPROVED</code></li> <li><code>DISABLED</code></li> <li><code>IN_APPEAL</code></li> <li><code>PENDING</code></li> <li><code>REINSTATED</code> </li> <li><code>REJECTED</code></li> <li><code>FLAGGED</code></li> </ul> </td></tr><tr class="row_4-3 hidden_elem"><td class="devsiteReferenceTableRowLevel1"><p>Phone number updates</p> </td><td><ul> <li><code>DOWNGRADE</code></li> <li><code>FLAGGED</code></li> <li><code>ONBOARDING</code></li> <li><code>UNFLAGGED</code></li> <li><code>UPGRADE</code></li> </ul> </td></tr><tr class="row_4-4 hidden_elem"><td class="devsiteReferenceTableRowLevel1"><p>Template Category Update</p> </td><td><p>Previous categories:</p> <br /><ul> <li><code>MARKETING</code></li> <li><code>OTP</code></li> <li><code>TRANSACTIONAL</code></li> </ul> <p>New categories:</p> <br /><ul> <li><code>AUTHENTICATION</code></li> <li><code>MARKETING</code></li> <li><code>UTILITY</code></li> </ul> </td></tr><tr class="row_4-5 hidden_elem"><td class="devsiteReferenceTableRowLevel1"><p>Two-step verification code</p> </td><td><ul> <li><code>PIN_CHANGED:</code> Two-step verification code is updated (Cloud API only)</li> <li><code>PIN_RESET_REQUEST:</code> Request to disable Two-step verification code</li> <li><code>PIN_RESET_SUCCESS:</code> Two-step verification code is disabled</li> </ul> </td></tr><tr class="row_4-6 hidden_elem"><td class="devsiteReferenceTableRowLevel1"><p>WABA updates</p> </td><td><ul> <li><code>ACCOUNT_RESTRICTION</code>: Used to report that a restriction has been put in place when a WABA violates WhatsApp Business Platform policies.</li> <li><code>DISABLED_UPDATE</code></li> <li><code>VERIFIED_ACCOUNT</code></li> </ul> </td></tr><tr class="row_5 _5m29"><td><p><code>max_daily_conversation_per_phone</code></p> </td><td><p><strong>Always present when <code>field=business_capability_update</code>.</strong></p> <br /><p>Indicates the number of template messages you can send with each of your WhatsApp Business Account's business phone numbers that have an approved display name. See <a href="/docs/whatsapp/messaging-limits">Messaging Limits</a>.</p> </td></tr><tr class="row_6"><td><p><code>max_phone_numbers_per_business</code></p> </td><td><p>Includes the maximum number of phone numbers that can belong to a business.</p> <br /><p><em>When field=business_capability_update, a webhook will have either max_phone_numbers_per_business or max_phone_numbers_per_waba present.</em></p> </td></tr><tr class="row_7 _5m29"><td><p><code>max_phone_numbers_per_waba</code></p> </td><td><p>Includes the maximum number of phone numbers that can belong to a WABA.</p> <br /><p><em>When field=business_capability_update, a webhook will have either max_phone_numbers_per_business or max_phone_numbers_per_waba present.</em></p> </td></tr><tr class="row_8"><td><p><code>reason</code></p> </td><td><p>Template rejection reason. Possible values:</p> <br /><ul> <li><code>ABUSIVE_CONTENT</code> — Content has been determined to be abusive.</li> <li><code>INCORRECT_CATEGORY</code> — Category has been determined to be incorrect. See <a href="/docs/whatsapp/business-management-api/message-templates#template-categories">Template Categories</a>.</li> <li><code>INVALID_FORMAT</code> — Duplicate content or missing examples.</li> <li><code>NONE</code> - Default, set when template is approved.</li> <li><code>SCAM</code> — Content has been determined to be a scam.</li> </ul> </td></tr><tr class="row_9 _5m29"><td><p><code>rejection_reason</code></p> </td><td><p>If a request was rejected, this field displays the reason for that rejection.</p> </td></tr><tr class="row_10"><td><p><code>requested_verified_name</code></p> </td><td><p>This field displays the name that was sent to be verified.</p> </td></tr><tr class="row_11 _5m29"><td><p><code>restriction_info</code></p> <p>enum</p> </td><td><p>Used to report restrictions imposed on a specific WABA, when that WABA violates <a href="/docs/whatsapp/overview/policy-enforcement">WhatsApp Business Platform policies</a>.</p> <br /><p>This field includes a list of restriction types and their corresponding expiration dates. Possible restriction types are:</p> <br /><ul> <li><code>RESTRICTED_ADD_PHONE_NUMBER_ACTION</code></li> <li><code>RESTRICTED_BIZ_INITIATED_MESSAGING</code></li> <li><code>RESTRICTED_CUSTOMER_INITIATED_MESSAGING</code></li> </ul> <p>Expiration dates are provided in DateTime format.</p> </td></tr><tr class="row_12"><td><p><code>requester</code></p> </td><td><p>ID of the user who requested to disable, or has already disabled or updated, the two-step verification code.</p> </td></tr></tbody></table></div></div></div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><h2>Examples</h2> <h3 id="message-template-updates">Message Template Status Update</h3> <h4>Template Approved</h4> <div><pre class="_5s-8 prettyprint lang-json" style="">{ "entry": [ { "id": "<WHATSAPP_BUSINESS_ACCOUNT_ID>", "time": <TIMESTAMP>, "changes": [ { "value": { "event": "APPROVED", "message_template_id": <TEMPLATE_ID>, "message_template_name": "<TEMPLATE_NAME>", "message_template_language": "<LANGUAGE_AND_LOCALE_CODE>", "reason": "NONE" }, "field": "message_template_status_update" } ] } ], "object": "whatsapp_business_account" }</pre></div><h4>Template Rejected</h4> <pre class="_5s-8 prettyprint lang-json" style="">{ "object": "whatsapp_business_account" "entry": [ { "id": "<WHATSAPP_BUSINESS_ACCOUNT_ID>", "time": <TIMESTAMP>, "changes": [ { "value": { "event": "REJECTED", "message_template_id": <TEMPLATE_ID>, "message_template_name": "<TEMPLATE_NAME>", "message_template_language": "<LANGUAGE_AND_LOCALE_CODE>", "reason": "<REJECTION_REASON>" }, "field": "message_template_status_update" } ] } ] }</pre><h4>Template Scheduled for Disabling</h4> <pre class="_5s-8 prettyprint lang-code" style=""> { "object": "whatsapp_business_account", "entry": [ { "id": "WHATSAPP-BUSINESS-ACCOUNT-ID", "time": TIMESTAMP, "changes": [ { "field": "message_template_status_update", "value": { "event": "FLAGGED", "message_template_id": TEMPLATE-ID, "message_template_name": "My message template", "message_template_language": "en-US", "reason": null, "disable_info": { "disable_date": "DATE", } } } ] } ] } </pre><h4 id="template-paused">Template Paused</h4> <pre class="_5s-8 prettyprint lang-code" style=""> { "object": "whatsapp_business account", "entry": [ { "id": "10908...", "time": 1661885238, "changes": [ { "value": { "event": "PAUSED", "message_template_id": 6048..., "message_template_name": "welcome", "message_template_language": "en_US", "reason": "NONE", "other_info": { "title": "SECOND_PAUSE", "description": "Your WhatsApp message template has been paused for 6 hours until Aug 31 at 12:47 AM UTC because it continued to have issues." } }, "field": "message_template_status_update" } ] } ], } </pre><h4 id="template-msg-pending-delete">Template Message Pending Deletion</h4> <pre class="_5s-8 prettyprint lang-code" style=""> { "object": "whatsapp_business account", "entry": [ { "id": "10310...", "time": TIMESTAMP, "changes": [ { "value": { "event": "PENDING_DELETION", "message_template_id": 1137..., "message_template_name": "<MY_TEMPLATE_NAME>", "message_template_language": "en_US", "reason": "NONE" } }, "field": "message_template_status_update" } ] } ], } </pre><h3>Template Category Update</h3> <h4>Template Category Changed</h4> <pre class="_5s-8 prettyprint lang-json" style=""> { "object": "whatsapp_business_account", "entry": [ { "id": "<ID>", "time": <TIME>, "changes": [ { "field": "template_category_update", "value": { "message_template_id": <MESSAGE_TEMPLATE_ID>, "message_template_name": "<MESSAGE_TEMPLATE_NAME>", "message_template_language": "<MESSAGE_TEMPLATE_LANGUAGE", "previous_category": "<PREVIOUS_CATEGORY>", "new_category": "<NEW_CATEGORY>" } } ] } ] } </pre><h3>Message Template Quality Update</h3> <h4>Template Quality Rating Changed</h4> <pre class="_5s-8 prettyprint lang-json" style="">{ "object": "whatsapp_business_account", "entry": [ { "id": "<WHATSAPP_BUSINESS_ACCOUNT_ID>", "time": <TIMESTAMP>, "changes": [ { "field": "message_template_quality_update", "value": { "previous_quality_score": "<PREVIOUS_QUALITY_SCORE>", "new_quality_score": "<NEW_QUALITY_SCORE>", "message_template_id": <TEMPLATE_ID>, "message_template_name": "<TEMPLATE_NAME>", "message_template_language": "<LANGUAGE_AND_LOCALE_CODE>" } } ] } ] }</pre><h3>Phone Number Updates</h3> <h4>Name Update Received</h4> <div><pre class="_5s-8 prettyprint lang-code" style=""> { "object": "whatsapp_business_account", "entry": [ { "id": "WHATSAPP-BUSINESS-ACCOUNT-ID", "time": TIMESTAMP, "changes": [ { "field": "phone_number_name_update", "value": { "display_phone_number": "PHONE_NUMBER", "decision": "APPROVED", "requested_verified_name": "WhatsApp", "rejection_reason": null } } ] } ] } </pre></div><h4>Quality Update Received</h4> <div><pre class="_5s-8 prettyprint lang-code" style=""> { "object": "whatsapp_business_account", "entry": [ { "id": "WHATSAPP-BUSINESS-ACCOUNT-ID", "time": TIMESTAMP, "changes": [ { "field": "phone_number_quality_update", "value": { "display_phone_number": "PHONE_NUMBER", "event": "FLAGGED", "current_limit": "TIER_10K" } } ] } ] } </pre></div><h3>WABA Updates</h3> <h4>Sandbox Number Upgraded to Verified Account</h4> <div><pre class="_5s-8 prettyprint lang-code" style=""> { "object": "whatsapp_business_account", "entry": [ { "id": "WHATSAPP-BUSINESS-ACCOUNT-ID", "time": TIMESTAMP, "changes": [ { "field": "account_update", "value": { "phone_number": "PHONE_NUMBER", "event": "VERIFIED_ACCOUNT" } } ] } ] } </pre></div><h4>WhatsApp Business Account Banned</h4> <div><pre class="_5s-8 prettyprint lang-code" style=""> { "object": "whatsapp_business_account", "entry": [ { "id": "WHATSAPP-BUSINESS-ACCOUNT-ID", "time": TIMESTAMP, "changes": [ { "field": "account_update", "value": { "event": "DISABLED_UPDATE" "ban_info": { "waba_ban_state": ["SCHEDULE_FOR_DISABLE", "DISABLE", "REINSTATE"], "waba_ban_date": "DATE" } } } ] } ] } </pre></div><h4>WhatsApp Business Account Violates Policy</h4> <pre class="_5s-8 prettyprint lang-code" style="">{ "object": "whatsapp_business_account", "entry": [ { "id": "WHATSAPP-BUSINESS-ACCOUNT-ID", "time": TIMESTAMP, "changes": [ { "value": { "event": "ACCOUNT_VIOLATION", "violation_info": { "violation_type": "VIOLATION_TYPE" } }, "field": "account_update" } ] } ] }</pre><h4>WhatsApp Business Account Restricted After Policy Violation</h4> <pre class="_5s-8 prettyprint lang-code" style="">{ "object": "whatsapp_business_account", "entry": [ { "id": "WHATSAPP-BUSINESS-ACCOUNT-ID", "time": TIMESTAMP, "changes": [ { "value": { "event": "ACCOUNT_RESTRICTION", "restriction_info": [ {"restriction_type": "RESTRICTED_BIZ_INITIATED_MESSAGING" | "RESTRICTION_ON_ADD_PHONE_NUMBER_ACTION" | "RESTRICTED_CUSTOMER_INITIATED_MESSAGING", "expiration": TIMESTAMP} ] } }, "field": "account_update" } ] } ] }</pre><h4>WhatsApp Business Account Disabled</h4> <pre class="_5s-8 prettyprint lang-code" style="">{ "object": "whatsapp_business_account", "entry": [ { "id": "WHATSAPP-BUSINESS-ACCOUNT-ID", "time": TIMESTAMP, "changes": [ { "value": { "event": "DISABLED_UPDATE", "ban_info": { "waba_ban_state": "SCHEDULE_FOR_DISABLE" | "DISABLE" | "REINSTATE", "waba_ban_date": TIMESTAMP } }, "field": "account_update" } ] } ] }</pre><h4>WhatsApp Business Account Review Completed</h4> <div><pre class="_5s-8 prettyprint lang-code" style=""> { "object": "whatsapp_business_account", "entry": [ { "id": "WHATSAPP-BUSINESS-ACCOUNT-ID", "time": TIMESTAMP, "changes": [ { "field": "account_review_update", "value": { "decision": "APPROVED" } } ] } ] } </pre></div><h4>WhatsApp Business Account Restricted Due To Policy Violations</h4> <pre class="_5s-8 prettyprint lang-code" style="">{ "field": "account_update", "value": { "phone_number": "PHONE_NUMBER", "event": "ACCOUNT_RESTRICTION", "restriction_info": [ { "restriction_type": "RESTRICTION_ADD_PHONE_NUMBER_ACTION", "expiration": TIMESTAMP }, { "restriction_type": "RESTRICTED_BIZ_INITIATED_MESSAGING", "expiration": TIMESTAMP }, { "restriction_type": "RESTRICTED_CUSTOMER_INITIATED_MESSAGING", "expiration": TIMESTAMP } ] } }</pre><h4 id="WABA-deleted">WhatsApp Business Account Deleted</h4> <pre class="_5s-8 prettyprint lang-code" style="">{ "object": "whatsapp_business_account", "entry": [ { "id": "WHATSAPP-BUSINESS-ACCOUNT-ID", "time": TIMESTAMP, "changes": [ { "value": { "phone_number": "15551...", "event": "ACCOUNT_DELETED", }, "field": "account_update" } ] } ] }</pre><h4 id="WABA-deleted">WhatsApp Business Account Removed from Partner</h4> <pre class="_5s-8 prettyprint lang-code" style="">{ "object": "whatsapp_business_account", "entry": [ { "id": "WHATSAPP-BUSINESS-ACCOUNT-ID", "time": TIMESTAMP, "changes": [ { "value": { "phone_number": "15551...", "event": "PARTNER_REMOVED", }, "field": "account_update" } ] } ] }</pre><h3>Business Capability Updates</h3> <pre class="_5s-8 prettyprint lang-code" style="">{ "object": "whatsapp_business_account", "entry": [ { "id": "WHATSAPP-BUSINESS-ACCOUNT-ID", "time": TIMESTAMP, "changes": [ { "field": "business_capability_update", "value": { "max_daily_conversation_per_phone": NUMBER, "max_phone_numbers_per_business": NUMBER } } ] } ] }</pre><h3>Account Alerts</h3> <h4>Messaging limit increase denied</h4> <pre class="_5s-8 prettyprint lang-json" style="">{ "entry": [ { "id": "<WHATSAPP_BUSINESS_ACCOUNT_ID>", "time": <UNIX_TIMESTAMP>, "changes": [ { "value": { "entity_type": "BUSINESS", "entity_id": "<BUSINESS_ID>", "alert_severity": "CRITICAL", "alert_status": "ACTIVE", "alert_type": "INCREASED_CAPABILITIES_ELIGIBILITY_FAILED", "alert_description": "Based on your activity, limits cannot be increased for your business <BUSINES_NAME>. Contact support for more information." }, "field": "account_alerts" } ] } ], "object": "whatsapp_business_account" }</pre><h4>Messaging limit increase denied, more usage required</h4> <pre class="_5s-8 prettyprint lang-json" style="">{ "entry": [ { "id": "<WHATSAPP_BUSINESS_ACCOUNT_ID>", "time": <UNIX_TIMESTAMP>, "changes": [ { "value": { "entity_type": "BUSINESS", "entity_id": "<BUSINESS_ID>", "alert_severity": "WARNING", "alert_status": "ACTIVE", "alert_type": "INCREASED_CAPABILITIES_ELIGIBILITY_DEFERRED", "alert_description": "Limits cannot be increased for your business <BUSINES_NAME>. Use WhatsApp Business platform actively for several days and follow our messaging policies." }, "field": "account_alerts" } ] } ], "object": "whatsapp_business_account" }</pre><h4>Messaging limit increase denied, need more info</h4> <pre class="_5s-8 prettyprint lang-json" style="">{ "entry": [ { "id": "<WHATSAPP_BUSINESS_ACCOUNT_ID>", "time": <UNIX_TIMESTAMP>, "changes": [ { "value": { "entity_type": "BUSINESS", "entity_id": "<BUSINESS_ID>", "alert_severity": "WARNING", "alert_status": "ACTIVE", "alert_type": "INCREASED_CAPABILITIES_ELIGIBILITY_NEED_MORE_INFO", "alert_description": "Additional verification is required for your business <BUSINESS_NAME>. Go to Security Center in Meta for Business to complete identity verification. To continue without completing additional verification, your business can use WhatsApp Business platform actively for several days and follow our messaging policies." }, "field": "account_alerts" } ] } ], "object": "whatsapp_business_account" }</pre></div></div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><div><div style="border:1px solid gray; padding:10px; align:center; border-radius:7px; text-align:center;"><a href="https://developers.facebook.com/docs/whatsapp" style="padding:10px">WhatsApp Business Platform</a> | <a href="https://developers.facebook.com/docs/whatsapp/cloud-api" style="padding:10px"> Cloud API </a> | <a href="https://developers.facebook.com/docs/whatsapp/on-premises" style="padding:10px"> On-Premises API </a> | <a href="https://developers.facebook.com/docs/whatsapp/business-management-api" style="padding:10px"> Business Management API </a></div></div></div></div></div></span><div class="_4-u2 _57mb _1u44 _4-u8"><div class="_4-u3 _588p 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