Échange et retour – Shop Help Center

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À la différence des sites de vente en ligne classiques, nous ne pouvons pas simplement remettre en vente les articles échangés et retournés. Nous souhaitons toutefois que vous soyez entièrement satisfait·e de votre commande. Donc quel que soit votre motif de réclamation, vous pouvez compter sur notre politique de retour. </p> <h2>Échange sous 30 jours</h2> <p> Si l’article ne vous va pas, ne vous plaît pas ou ne répond pas à vos attentes, nous vous l’échangeons <strong>sous 30 jours à compter de la date de commande.</strong> Notre entreprise d’impressions à la demande vous propose ici différentes options : </p> <ul> <li> <strong>Échange contre un nouvel article</strong> </li> <li> <strong>Échange contre un avoir</strong> à valoir sur une prochaine commande </li> </ul> <p> Nous pouvons également vous rembourser l’article retourné si celui-ci n’a pas été personnalisé. </p> <h2>Retours ultra-simples</h2> <p> <img class="no-border" style="margin-right: 5px;" src="//image.spreadshirtmedia.net/content/q_auto,f_auto/v1563520180/FAQ/assets/Icons/icon_account.png" width="30" align="middle">Consultez votre <strong>confirmation d’envoi</strong> ou votre compte Spreadshirt </p> <p> <img class="no-border" style="margin-right: 5px;" src="//image.spreadshirtmedia.net/content/q_auto,f_auto/v1563520180/FAQ/assets/Icons/icon_return.png" width="30" align="middle">Cliquez sur <strong>« Retourner la commande »</strong> </p> <p> <img class="no-border" style="margin-right: 5px;" src="//image.spreadshirtmedia.net/content/q_auto,f_auto/v1563520180/FAQ/assets/Icons/icon_check.png" width="30" align="middle">Sélectionnez la raison du retour ainsi que la <strong>solution d’échange choisie</strong> </p> <p> <img class="no-border" style="margin-right: 5px;" src="//image.spreadshirtmedia.net/content/q_auto,f_auto/v1563520180/FAQ/assets/Icons/happy_easy_return.gif" width="30" align="middle">En règle générale, nous traitons les échanges sous <strong>7 jours ouvrables</strong> </p> <h2>Qui prend en charge les frais de retour ?</h2> <p> Si votre commande est supérieure à 40 €, Spreadshirt prend en charge les frais de retour. Mais avant de nous retourner des articles, veuillez au préalable contacter notre service clientèle. Dans de nombreux cas, nous trouvons une solution permettant d’éviter de renvoyer inutilement les marchandises pour gagner du temps et dans un souci de respect de l’environnement. </p> <h2>Qu’est-ce qui arrive aux articles retournés ?</h2> <p> Tous les articles commandés chez nous sont des produits uniques. Ce n’est pas pour autant que nous jetons les commandes retournées. </p> <ul> <li> <strong>Don : </strong>depuis 2011, Spread Group fait don des articles retournés à des œuvres caritatives, associations ou familles dans le besoin partout dans le monde. </li> <li> <strong>Recyclage et seconde vie : </strong>les articles que nous ne pouvons pas donner pour des raisons légales (comme les designs personnels ou les logos d'entreprise) sont confiés à une entreprise de recyclage. Ces articles auront une seconde vie et seront utilisés comme laine isolante pour le bâtiment. </li> </ul> <a href="https://www.spreadshirt.ca/fr/de-dons-recyclage" target="_blank">Plus d’infos</a> <p> <h2>Mention légale</h2> <p> Notre garantie de satisfaction s'ajoute à vos droits légaux incluant notamment le droit de rétractation et de garantie. Vous trouverez toutes les informations dans nos <a href="https://www.spreadshirt.ca/fr/modalites-pour-clients-C2377">CGV</a>. </p> </div> <div class="article-attachments"> </div> </article> <aside class="article-sidebar side-column"> <ul class="share"> <li><a href="https://www.facebook.com/share.php?title=%C3%89change+et+retour&u=https%3A%2F%2Fservice.spreadshirt.com%2Fhc%2Ffr-ca%2Farticles%2F115000984869-%25C3%2589change-et-retour" class="share-facebook">Facebook</a></li> <li><a href="https://twitter.com/share?lang=fr&text=%C3%89change+et+retour&url=https%3A%2F%2Fservice.spreadshirt.com%2Fhc%2Ffr-ca%2Farticles%2F115000984869-%25C3%2589change-et-retour" class="share-twitter">Twitter</a></li> <li><a href="https://www.linkedin.com/shareArticle?mini=true&source=Spreadshop+Customers&title=%C3%89change+et+retour&url=https%3A%2F%2Fservice.spreadshirt.com%2Fhc%2Ffr-ca%2Farticles%2F115000984869-%25C3%2589change-et-retour" class="share-linkedin">LinkedIn</a></li> </ul> <div 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