Exchanges and Returns – Shop Help Center

<!DOCTYPE html> <html dir="ltr" lang="en-GB"> <head> <meta charset="utf-8" />  <title>Exchanges and Returns – Shop Help Center</title> <meta name="csrf-param" content="authenticity_token"> <meta name="csrf-token" content=""> <meta name="description" content="Fair Return Policy Every item you order at Spreadshirt or a Spreadshirt Partner Shop is printed for you on-demand by hand. That’s..." /><meta property="og:image" content="/hc/theming_assets/01HZPDXBV2DPYKDX29KT3BRKEX" /> <meta property="og:type" content="website" /> <meta property="og:site_name" content="Shop Help Center" /> <meta property="og:title" content="Exchanges and Returns" /> <meta property="og:description" content="Fair Return Policy Every item you order at Spreadshirt or a Spreadshirt Partner Shop is printed for you on-demand by hand. That’s what distinguishes us from other e-commerce retailers. 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That’s what distinguishes us from other e-commerce retailers. Returns aren’t put back on our warehouse shelves, as we can’t resell them. But we want to make sure you’re 100% content with your order. This is why you can rely on our fair return policy. </p> <h2>30-day Return Guarantee</h2> <p> Simply return your product <strong>within 30 days of your receipt date</strong>. If it doesn’t fit or you don’t like it, just send it back. As a print-on-demand provider, we can offer you the following return options: </p> <ul> <li> <strong>Exchange</strong> for a new product </li> <li> <strong>Exchange for a voucher</strong>. Can be redeemed towards your next order </li> </ul> <p> Refunding the purchase price is possible as long as you didn’t personalise the product yourself. </p> <h2>Easy Returns</h2> <p> <img class="no-border" style="margin-right: 5px;" src="//image.spreadshirtmedia.net/content/q_auto,f_auto/v1563520180/FAQ/assets/Icons/icon_account.png" width="30" align="middle">Open your <strong>delivery confirmation</strong> or your Spreadshirt account </p> <p> <img class="no-border" style="margin-right: 5px;" src="//image.spreadshirtmedia.net/content/q_auto,f_auto/v1563520180/FAQ/assets/Icons/icon_return.png" width="30" align="middle">Click on <strong>“Returns”</strong> </p> <p> <img class="no-border" style="margin-right: 5px;" src="//image.spreadshirtmedia.net/content/q_auto,f_auto/v1563520180/FAQ/assets/Icons/icon_check.png" width="30" align="middle">Select a reason for your return and choose a <strong>Return option</strong> </p> <p> <img class="no-border" style="margin-right: 5px;" src="//image.spreadshirtmedia.net/content/q_auto,f_auto/v1563520180/FAQ/assets/Icons/happy_easy_return.gif" width="30" align="middle">Your return is usually being processed within <strong>7 business days</strong> </p> <h2>Who will bear the return shipping costs?</h2> <p> If your order value was €40 or more, Spreadshirt will cover the return costs. Please always contact our service team before returning anything. In many cases, we find a solution that avoids sending packages back and forth unnecessarily. It’s for the sake of your time and the environment! </p> <h2>What happens to returns?</h2> <p> Every item you order from us is unique. Nevertheless, returns and returned goods do not end up in the dustbin with us. </p> <ul> <li> <strong>Donation: </strong>Since 2011, Spread Group has been donating new goods from returns worldwide for charitable purposes, e.g. to associations or families in need. </li> <li> <strong> Recycling and further processing: </strong>What we are not allowed to donate due to legal regulations (including personal designs or company logos), we hand over to a recycling company. These articles are also given a second life, e,g. as protective insulation wool. </li> </ul> <a href="https://www.spreadshirt.co.uk/donations-recycling" target="_blank">Learn more</a> <p> <h2>Legal Notice</h2> <p> Our satisfaction guarantee exists in addition to your legal rights, including right of withdrawal and warranty claims. You can find further information in our <a href="https://www.spreadshirt.co.uk/t-and-c-customers-C2377">GTC</a>. </p> </div> <div class="article-attachments"> </div> </article> <aside class="article-sidebar side-column"> <ul class="share"> <li><a href="https://www.facebook.com/share.php?title=Exchanges+and+Returns&u=https%3A%2F%2Fservice.spreadshirt.com%2Fhc%2Fen-gb%2Farticles%2F115000984869-Exchanges-and-Returns" class="share-facebook">Facebook</a></li> <li><a href="https://twitter.com/share?lang=en&text=Exchanges+and+Returns&url=https%3A%2F%2Fservice.spreadshirt.com%2Fhc%2Fen-gb%2Farticles%2F115000984869-Exchanges-and-Returns" class="share-twitter">Twitter</a></li> <li><a href="https://www.linkedin.com/shareArticle?mini=true&source=Spreadshop+Customers&title=Exchanges+and+Returns&url=https%3A%2F%2Fservice.spreadshirt.com%2Fhc%2Fen-gb%2Farticles%2F115000984869-Exchanges-and-Returns" class="share-linkedin">LinkedIn</a></li> </ul> <div data-recent-articles></div> <div class="hidden-xs"> <section class="related-articles"> <h3 class="related-articles-title">Related articles</h3> <ul> <li> <a href="/hc/en-gb/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCIXol8YaADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCCXFl8YaADoLbG9jYWxlSSIKZW4tZ2IGOgZFVDoIdXJsSSJGL2hjL2VuLWdiL2FydGljbGVzLzExNTAwMDk5MzkyNS1EZWxpdmVyeS1UaW1lcy1hbmQtRGVsaXZlcnktQ29zdHMGOwhUOglyYW5raQY%3D--b349a19f12bf63443372814d578a9391b545733d" rel="nofollow">Delivery Times and Delivery Costs</a> </li> <li> <a href="/hc/en-gb/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCF3el8YaADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCCXFl8YaADoLbG9jYWxlSSIKZW4tZ2IGOgZFVDoIdXJsSSI1L2hjL2VuLWdiL2FydGljbGVzLzExNTAwMDk5MTMyNS1UZXJtcy1Db25kaXRpb25zBjsIVDoJcmFua2kH--4ac26c4d8e3970c9af413ada63c41919456ffeb6" rel="nofollow">Terms & Conditions</a> </li> <li> <a href="/hc/en-gb/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCOmrl8YaADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCCXFl8YaADoLbG9jYWxlSSIKZW4tZ2IGOgZFVDoIdXJsSSIsL2hjL2VuLWdiL2FydGljbGVzLzExNTAwMDk3ODQwOS1Qcml2YWN5BjsIVDoJcmFua2kI--c4cd490d7c650fb3afd008dbed4f5da9b0c89002" rel="nofollow">Privacy</a> </li> <li> <a href="/hc/en-gb/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCHJwgtJTADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCCXFl8YaADoLbG9jYWxlSSIKZW4tZ2IGOgZFVDoIdXJsSSI8L2hjL2VuLWdiL2FydGljbGVzLzM2MDAxNDA0OTM5NC1Db252ZXJ0LXRvLUZlbWFsZS1TaXplcwY7CFQ6CXJhbmtpCQ%3D%3D--67df7a214407511f4625c763c39c90713a34b172" rel="nofollow">Convert to Female Sizes</a> </li> <li> <a href="/hc/en-gb/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCB2%2Bl8YaADoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCCXFl8YaADoLbG9jYWxlSSIKZW4tZ2IGOgZFVDoIdXJsSSI2L2hjL2VuLWdiL2FydGljbGVzLzExNTAwMDk4MzA2OS1MZWdhbC1JbmZvcm1hdGlvbgY7CFQ6CXJhbmtpCg%3D%3D--71d199897fc4003775097eee1aff0163bc029a78" rel="nofollow">Legal Information</a> </li> </ul> </section> </div> </aside> </main> <section class="endTeaser"> <div class="container"> <div class="row text-center"> <div class="col-12"> <h2 class="h2">Didn’t find what you were looking for?</h2> <a class="sprd-button light" href="https://www.spreadshirt.co.uk/contact-C1336">Contact us</a> </div> </div> </div> </section> <footer id="footer" class="footer"> <div class="container"> <div class="col-12 col-md-11"> <h3>Customer Service</h3> <ul id="footer-contact"> <li><a href="mailto:service@spreadshirt.co.uk" class="footer-email">service@spreadshirt.co.uk</a></li> <li><a href="tel:00448085020646" class="footer-phone">+44 808 502 0646</a></li>  <li>(Mo-Fr 8am - 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Exchanges and Returns – Shop Help Center