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const container = document.getElementById("headerModule"); const props = { profileLink, darkModeSetting, localeSetting, settings, signedIn }; renderHeader(props, container); </script> <main role="main"> <div id='articlePage'></div> <div id='article-body' style="display: none;"> <p><img src="https://zen-marketing-documentation.s3.amazonaws.com/docs/en/plan_available_suite_all.png"></p> <p>Across the Zendesk Suite, there are multiple features that are powered by generative artificial intelligence (AI). These features leverage large language models (LLMs) developed by third-party vendors that integrate with Zendesk.</p> <p>This article lists the generative AI features available throughout the Suite, including links to more information about each feature as well as the associated LLM vendor.</p> <p>This article contains the following topics:</p> <ul> <li><a href="#h_01J6JE6GDZKH7E1Q2JDAPKA7C4">List of generative AI features in Zendesk</a></li> <li><a href="#h_01J6JE9D4G558Q5MRXJ70R8PNY">About LLM vendors used by Zendesk</a></li> </ul> <p>Related articles:</p> <ul> <li><a href="/hc/en-us/articles/5729714731290">Zendesk AI Data Use Information</a></li> <li><a href="/hc/en-us/articles/5608652527386">Getting started with Zendesk AI and Advanced AI</a></li> </ul> <h2 id="h_01J6JE6GDZKH7E1Q2JDAPKA7C4">List of generative AI features in Zendesk</h2> <p>The table below summarizes the generative AI features offered throughout the Zendesk Suite.</p> <div> <table style="width: 100%;"> <colgroup> <col> <col> <col> </colgroup> <tbody> <tr> <td><strong>Feature</strong></td> <td><strong>Description</strong></td> <td><strong>LLM vendor</strong></td> </tr> <tr> <td>Auto assist</td> <td> <p>Understands the contents of submitted tickets and makes suggestions to your agents on how to solve them.</p> <p><a href="/hc/en-us/articles/7051314237466">Using auto assist to help agents solve tickets</a></p> </td> <td>OpenAI</td> </tr> <tr> <td>Suggested first replies</td> <td> <p>Suggests a first response for agents in tickets based on existing macros and help center articles.</p> <p><a href="/hc/en-us/articles/7041677653914">Using AI to generate a first reply in a ticket</a></p> </td> <td>OpenAI</td> </tr> <tr> <td>Ticket summaries</td> <td> <p>Recaps all public comments that have been added to the ticket so far.</p> <p><a href="/hc/en-us/articles/8037649972634">Summarizing ticket comments using generative AI</a></p> </td> <td>OpenAI</td> </tr> <tr> <td>Expand ticket comment</td> <td> <p>Adds additional language to the content of an agent’s comment.</p> <p><a href="/hc/en-us/articles/5608712782362#topic_r5d_xvc_3xb">Expanding a comment you're composing</a></p> </td> <td>OpenAI</td> </tr> <tr> <td>Tone shift for ticket comment</td> <td> <p>Changes the tone of an agent’s comment so that it sounds more friendly or formal.</p> <p><a href="/hc/en-us/articles/5608712782362#topic_w25_xvc_3xb">Changing the tone of a comment you're composing</a></p> </td> <td>OpenAI</td> </tr> <tr> <td>Article summaries (EAP)</td> <td> <p>Displays a concise description of a help center article at the top of the page.</p> <p><a href="/hc/en-us/articles/7595840358042">Using the new article editor with generative AI article summaries (EAP)</a></p> </td> <td>OpenAI</td> </tr> <tr> <td>Quick answers in Agent Workspace</td> <td> <p>Provides answers to searches within the Knowledge section of the context panel.</p> <p><a href="/hc/en-us/articles/6942763726106">Using quick answers for generative search in tickets</a></p> </td> <td>OpenAI</td> </tr> <tr> <td>Similar tickets (EAP)</td> <td> <p>Lets agents see a list of similar tickets to the ticket they’re currently working on.</p> <p><a href="/hc/en-us/articles/6154115110170">Finding tickets similar to the current ticket (EAP)</a></p> </td> <td>OpenAI</td> </tr> <tr> <td>Generative search for help center (EAP)</td> <td> <p>Provides answers to search queries within your help center.</p> <p><a href="/hc/en-us/articles/6942732527130">Generative search for help center (EAP)</a></p> </td> <td>OpenAI</td> </tr> <tr> <td>Expand for help center article</td> <td> <p>Adds additional language to selected help center content.</p> <p><a href="/hc/en-us/articles/6267360002714#topic_rkw_zdp_cbc">Expanding content you're writing</a></p> </td> <td>OpenAI</td> </tr> <tr> <td>Simplify for help center article</td> <td> <p>Makes selected help center content clearer and more concise.</p> <p><a href="/hc/en-us/articles/6267360002714#topic_fgj_b2p_cbc">Simplifying help center content</a></p> </td> <td>OpenAI</td> </tr> <tr> <td>Tone shift for help center article</td> <td> <p>Changes the tone of selected help center content so that it sounds more friendly or formal.</p> <p><a href="/hc/en-us/articles/6267360002714#topic_kz4_12p_cbc">Changing the tone of content you're writing</a></p> </td> <td>OpenAI</td> </tr> <tr> <td>Generative replies</td> <td> <p>Delivers automated answers in response to customer requests using information from your help center.</p> <p><a href="/hc/en-us/articles/6138268212634">Using AI to generate replies in a conversation bot</a></p> </td> <td>OpenAI</td> </tr> <tr> <td>Bot personas</td> <td> <p>Determines the style of expression applied to AI-generated messages to better reflect your brand.</p> <p><a href="/hc/en-us/articles/6067442759066">Using bot personas to add personality to AI-generated responses</a></p> </td> <td>OpenAI</td> </tr> <tr> <td>Call summaries and transcriptions</td> <td> <p>Generates a concise summary and full transcript on the ticket for each call.</p> <p>(Talk) <a href="/hc/en-us/articles/6170157307162">Using generative AI to create call summaries and transcripts on tickets</a></p> <p>(Zendesk QA) <a href="/hc/en-us/articles/7043759312154">Using Voice QA</a></p> </td> <td>OpenAI</td> </tr> </tbody> </table> </div> <h2 id="h_01J6JE9D4G558Q5MRXJ70R8PNY">About LLM vendors used by Zendesk</h2> <p>An LLM is a type of generative AI model designed to generate human-like language based on statistical patterns learned from vast amounts of text data. Zendesk integrates LLMs into many of our features to help you deliver exceptional customer service at scale.</p> <p>Currently, Zendesk integrates LLMs from the following third parties into generative AI features:</p> <div> <table style="width: 100%;"> <colgroup> <col> <col> <col> </colgroup> <tbody> <tr> <td><strong>LLM vendor</strong></td> <td><strong>Data locality</strong></td> <td><strong>Usage requirements</strong></td> </tr> <tr> <td>OpenAI</td> <td>Zendesk leverages OpenAI’s ‘zero data retention’ endpoints, meaning request and response bodies are not persisted to any logging mechanism and exist only in memory in order to serve the request. No data is stored by OpenAI following the delivery of the output.</td> <td>Use of Zendesk services powered by OpenAI is subject to compliance with the OpenAI usage policies: <a href="https://openai.com/policies/usage-policies">https://openai.com/policies/usage-policies</a> </td> </tr> </tbody> </table> </div> <p> </p> </div> <div id="articleCommentsWrapper" style="display: none"> </div> <div id="commentFormZ2" style="display: none"> </div> <script type='module'> import { renderArticlePage } from 'articlePage'; let voteUp = ''; let voteDown = ''; voteUp = `<button type="button" class="" data-auth-action="signin" aria-label="This article was helpful" aria-pressed="false">Yes</button>`; voteDown = `<button type="button" class="" data-auth-action="signin" aria-label="This article was not helpful" aria-pressed="false">No</button>`; let author_badges = []; let contentTagItems = []; contentTagItems.push({ contentTagItemLink: `/hc/en-us/search?content_tags=01GT23HJPMK4ENAF5ZVE7H5RR9&utf8=%E2%9C%93`, contentTagItemName: "Artificial intelligence" }) const comments = []; let commentAuthorBadges = []; const labels = []; labels.push({ "identifier": "mt" }) const signedIn = false; const darkModeSetting = false; const baseUrlSetting = "https://support.zendesk.com"; const localeSetting = "en-us"; const breadcrumbs = `<nav aria-label="Current location"> <ol class="breadcrumbs"> <li> <a href="/hc/en-us">Zendesk help</a> </li> <li> <a href="/hc/en-us/categories/4405298748826-Policies-and-programs">Policies and programs</a> </li> <li> <a href="/hc/en-us/sections/6970173601306-Zendesk-policies-and-agreements">Zendesk policies and agreements</a> </li> <li> <a href="/hc/en-us/sections/4405303723418-Zendesk-policies-and-agreements">Zendesk policies and agreements</a> </li> </ol> </nav> `; const attachments = []; const author = {"name":"Pam Couch","url":null,"agent":true,"avatar_url":"https://secure.gravatar.com/avatar/4d12ede87455f3d1fd85fe9322e756e3?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png\u0026r=g","signed_in":false,"id":5275524028442,"role":"anonymous","organizations":[],"badges":[]}; const created_at = "2023-08-21T21:37:55Z"; const edited_at = "2024-10-24T14:15:43Z"; const id = 6059285322522; const title = "About generative AI features in Zendesk"; const internal = false; const body = "\u003cp\u003e\u003cimg src=\"https://zen-marketing-documentation.s3.amazonaws.com/docs/en/plan_available_suite_all.png\"\u003e\u003c/p\u003e\n\u003cp\u003eAcross the Zendesk Suite, there are multiple features that are powered by generative artificial intelligence (AI). These features leverage large language models (LLMs) developed by third-party vendors that integrate with Zendesk.\u003c/p\u003e\n\u003cp\u003eThis article lists the generative AI features available throughout the Suite, including links to more information about each feature as well as the associated LLM vendor.\u003c/p\u003e\n\u003cp\u003eThis article contains the following topics:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"#h_01J6JE6GDZKH7E1Q2JDAPKA7C4\"\u003eList of generative AI features in Zendesk\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"#h_01J6JE9D4G558Q5MRXJ70R8PNY\"\u003eAbout LLM vendors used by Zendesk\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eRelated articles:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"/hc/en-us/articles/5729714731290\"\u003eZendesk AI Data Use Information\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\u003ca href=\"/hc/en-us/articles/5608652527386\"\u003eGetting started with Zendesk AI and Advanced AI\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch2 id=\"h_01J6JE6GDZKH7E1Q2JDAPKA7C4\"\u003eList of generative AI features in Zendesk\u003c/h2\u003e\n\u003cp\u003eThe table below summarizes the generative AI features offered throughout the Zendesk Suite.\u003c/p\u003e\n\u003cdiv\u003e\n\u003ctable style=\"width: 100%;\"\u003e\n\u003ccolgroup\u003e\n\u003ccol\u003e\n\u003ccol\u003e\n\u003ccol\u003e\n\u003c/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eFeature\u003c/strong\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cstrong\u003eDescription\u003c/strong\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cstrong\u003eLLM vendor\u003c/strong\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAuto assist\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eUnderstands the contents of submitted tickets and makes suggestions to your agents on how to solve them.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"/hc/en-us/articles/7051314237466\"\u003eUsing auto assist to help agents solve tickets\u003c/a\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003eOpenAI\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSuggested first replies\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eSuggests a first response for agents in tickets based on existing macros and help center articles.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"/hc/en-us/articles/7041677653914\"\u003eUsing AI to generate a first reply in a ticket\u003c/a\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003eOpenAI\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTicket summaries\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eRecaps all public comments that have been added to the ticket so far.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"/hc/en-us/articles/8037649972634\"\u003eSummarizing ticket comments using generative AI\u003c/a\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003eOpenAI\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eExpand ticket comment\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eAdds additional language to the content of an agent’s comment.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"/hc/en-us/articles/5608712782362#topic_r5d_xvc_3xb\"\u003eExpanding a comment you're composing\u003c/a\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003eOpenAI\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTone shift for ticket comment\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eChanges the tone of an agent’s comment so that it sounds more friendly or formal.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"/hc/en-us/articles/5608712782362#topic_w25_xvc_3xb\"\u003eChanging the tone of a comment you're composing\u003c/a\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003eOpenAI\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eArticle summaries (EAP)\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eDisplays a concise description of a help center article at the top of the page.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"/hc/en-us/articles/7595840358042\"\u003eUsing the new article editor with generative AI article summaries (EAP)\u003c/a\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003eOpenAI\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eQuick answers in Agent Workspace\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eProvides answers to searches within the Knowledge section of the context panel.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"/hc/en-us/articles/6942763726106\"\u003eUsing quick answers for generative search in tickets\u003c/a\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003eOpenAI\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSimilar tickets (EAP)\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eLets agents see a list of similar tickets to the ticket they’re currently working on.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"/hc/en-us/articles/6154115110170\"\u003eFinding tickets similar to the current ticket (EAP)\u003c/a\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003eOpenAI\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGenerative search for help center (EAP)\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eProvides answers to search queries within your help center.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"/hc/en-us/articles/6942732527130\"\u003eGenerative search for help center (EAP)\u003c/a\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003eOpenAI\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eExpand for help center article\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eAdds additional language to selected help center content.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"/hc/en-us/articles/6267360002714#topic_rkw_zdp_cbc\"\u003eExpanding content you're writing\u003c/a\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003eOpenAI\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSimplify for help center article\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eMakes selected help center content clearer and more concise.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"/hc/en-us/articles/6267360002714#topic_fgj_b2p_cbc\"\u003eSimplifying help center content\u003c/a\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003eOpenAI\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTone shift for help center article\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eChanges the tone of selected help center content so that it sounds more friendly or formal.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"/hc/en-us/articles/6267360002714#topic_kz4_12p_cbc\"\u003eChanging the tone of content you're writing\u003c/a\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003eOpenAI\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eGenerative replies\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eDelivers automated answers in response to customer requests using information from your help center.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"/hc/en-us/articles/6138268212634\"\u003eUsing AI to generate replies in a conversation bot\u003c/a\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003eOpenAI\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eBot personas\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eDetermines the style of expression applied to AI-generated messages to better reflect your brand.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"/hc/en-us/articles/6067442759066\"\u003eUsing bot personas to add personality to AI-generated responses\u003c/a\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003eOpenAI\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCall summaries and transcriptions\u003c/td\u003e\n\u003ctd\u003e\n\u003cp\u003eGenerates a concise summary and full transcript on the ticket for each call.\u003c/p\u003e\n\u003cp\u003e(Talk) \u003ca href=\"/hc/en-us/articles/6170157307162\"\u003eUsing generative AI to create call summaries and transcripts on tickets\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e(Zendesk QA) \u003ca href=\"/hc/en-us/articles/7043759312154\"\u003eUsing Voice QA\u003c/a\u003e\u003c/p\u003e\n\u003c/td\u003e\n\u003ctd\u003eOpenAI\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003c/div\u003e\n\u003ch2 id=\"h_01J6JE9D4G558Q5MRXJ70R8PNY\"\u003eAbout LLM vendors used by Zendesk\u003c/h2\u003e\n\u003cp\u003eAn LLM is a type of generative AI model designed to generate human-like language based on statistical patterns learned from vast amounts of text data. Zendesk integrates LLMs into many of our features to help you deliver exceptional customer service at scale.\u003c/p\u003e\n\u003cp\u003eCurrently, Zendesk integrates LLMs from the following third parties into generative AI features:\u003c/p\u003e\n\u003cdiv\u003e\n\u003ctable style=\"width: 100%;\"\u003e\n\u003ccolgroup\u003e\n\u003ccol\u003e\n\u003ccol\u003e\n\u003ccol\u003e\n\u003c/colgroup\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\u003cstrong\u003eLLM vendor\u003c/strong\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cstrong\u003eData locality\u003c/strong\u003e\u003c/td\u003e\n\u003ctd\u003e\u003cstrong\u003eUsage requirements\u003c/strong\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOpenAI\u003c/td\u003e\n\u003ctd\u003eZendesk leverages OpenAI’s ‘zero data retention’ endpoints, meaning request and response bodies are not persisted to any logging mechanism and exist only in memory in order to serve the request. No data is stored by OpenAI following the delivery of the output.\u003c/td\u003e\n\u003ctd\u003eUse of Zendesk services powered by OpenAI is subject to compliance with the OpenAI usage policies: \u003ca href=\"https://openai.com/policies/usage-policies\"\u003ehttps://openai.com/policies/usage-policies\u003c/a\u003e\n\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\n\u003c/table\u003e\n\u003c/div\u003e\n\u003cp\u003e \u003c/p\u003e"; const share = ` <ul class="share"> <li> <a href="https://www.facebook.com/share.php?title=About+generative+AI+features+in+Zendesk&u=https%3A%2F%2Fsupport.zendesk.com%2Fhc%2Fen-us%2Farticles%2F6059285322522-About-generative-AI-features-in-Zendesk" class="share-facebook" aria-label="Facebook"> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-label="Share this page on Facebook"> <path fill="currentColor" d="M6 0a6 6 0 01.813 11.945V7.63h1.552l.244-1.585H6.812v-.867c0-.658.214-1.242.827-1.242h.985V2.55c-.173-.024-.538-.075-1.23-.075-1.444 0-2.29.767-2.29 2.513v1.055H3.618v1.585h1.484v4.304A6.001 6.001 0 016 0z"/> </svg> </a> </li> <li> <a href="https://twitter.com/share?lang=en&text=About+generative+AI+features+in+Zendesk&url=https%3A%2F%2Fsupport.zendesk.com%2Fhc%2Fen-us%2Farticles%2F6059285322522-About-generative-AI-features-in-Zendesk" class="share-twitter" aria-label="X Corp"> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-label="Share this page on X Corp"> <path fill="currentColor" d="M.0763914 0 3.60864 0 6.75369 4.49755 10.5303 0 11.6586 0 7.18498 5.11431 12 12 8.46775 12 5.18346 7.30333 1.12825 12 0 12 4.7531 6.6879z"/> </svg> </a> </li> <li> <a href="https://www.linkedin.com/shareArticle?mini=true&source=Zendesk+Support&title=About+generative+AI+features+in+Zendesk&url=https%3A%2F%2Fsupport.zendesk.com%2Fhc%2Fen-us%2Farticles%2F6059285322522-About-generative-AI-features-in-Zendesk" class="share-linkedin" aria-label="LinkedIn"> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-label="Share this page on LinkedIn"> <path fill="currentColor" d="M10.8 0A1.2 1.2 0 0112 1.2v9.6a1.2 1.2 0 01-1.2 1.2H1.2A1.2 1.2 0 010 10.8V1.2A1.2 1.2 0 011.2 0h9.6zM8.09 4.356a1.87 1.87 0 00-1.598.792l-.085.133h-.024v-.783H4.676v5.727h1.778V7.392c0-.747.142-1.47 1.068-1.47.913 0 .925.854.925 1.518v2.785h1.778V7.084l-.005-.325c-.05-1.38-.456-2.403-2.13-2.403zm-4.531.142h-1.78v5.727h1.78V4.498zm-.89-2.846a1.032 1.032 0 100 2.064 1.032 1.032 0 000-2.064z"/> </svg> </a> </li> </ul> `; 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