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Support : Zalora Singapore
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href='https://fonts.googleapis.com/css?family=Source+Sans+Pro:regular,italic,600,700,700italic|Poppins:regular,600,700' rel='stylesheet' type='text/css'> <!-- Including default portal based script framework at the top --> <script src="https://euc-assets5.freshdesk.com/assets/cdn/portal_head_v2-36ab34a3681b18368e238876f238180a275ea33aef5344965eaf6f636dc8721b.js"></script> <!-- Including syntexhighlighter for portal --> <script src="https://euc-assets1.freshdesk.com/assets/cdn/prism-2276a193401841df09503806d718e88dcbf9c2117a3b5a1fc1065c2c8d0bc1bd.js"></script> <!-- Google tag (gtag.js) --> <script async src='https://www.googletagmanager.com/gtag/js?id=UA-185755488-1'></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-185755488-1'); </script> <!-- Access portal settings information via javascript --> <script type="text/javascript"> var portal = {"language":"en","name":"Zalora 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href="https://www.zalora.sg/women/?from=header"><img src="https://s3-eu-central-1.amazonaws.com/euc-cdn.freshdesk.com/data/helpdesk/attachments/production/76013262924/original/47_9t4h545Rv3Bqb8_eFHsG_AuUh2hDi9w.png?1605453000" alt="logo" onerror="default_image_error(this)" data-type="logo"></a> </div> <ul class="header-menu-list"> <li><a href="https://www.zalora.sg/women/?from=header">WOMEN</a></li> <li><a href="https://www.zalora.sg/men/?from=header">MEN</a></li> <li><a href="https://www.zalora.sg/luxury/?from=header">LUXURY</a></li> <li><a href="https://www.zalora.sg/beauty/?from=header">BEAUTY</a></li> <li><a href="https://www.zalora.sg/kids/?from=header">KIDS</a></li> <li><a href="https://www.zalora.sg/lifestyle/?from=header">LIFESTYLE</a></li> </ul> </div> </header> <div id="BannersTop" class="hpBannersTop l-pageWrapper box l-clear"> <ul class="clearfix"> </ul> </div> <!--Search Bar Section--> <script type="text/javascript"> jQuery(document).ready(function() { { % if portal.current_language.code == "ms" % } jQuery('.hc-search-input input.special').attr('placeholder', 'Carian'); { % elsif portal.current_language.code == "zh-TW" % } jQuery('.hc-search-input input.special').attr('placeholder', '鎼滃皨'); { % else % } jQuery('.hc-search-input input.special').attr('placeholder', 'Search'); { % endif % } }); jQuery(window).load(function() { jQuery('.accordion-wrap').find("h4").addClass("accordion-toggle-header"); jQuery('.accordion-wrap').find("blockquote").addClass("pkb-accordion-content"); jQuery('.accordion-wrap').find('.accordion-toggle-header').click(function() { jQuery(this).next().slideToggle(function() { if (jQuery(this).is(":visible")) { jQuery(this).prev().addClass('active'); } else { jQuery(this).prev().removeClass('active'); } }); }); { % if portal.current_page == 'portal_home' % } var searchaction = jQuery("#hc-search-form").attr("action"); jQuery("#hc-search-form").attr("action", searchaction + "/solutions"); { % endif % } }); </script> 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</button> </div> </form> </div> </div> </section> <div class="container min-height-main"> <!-- Notification Messages --> <div class="alert alert-with-close notice" id="noticeajax" style="display:none;"></div> <div class="c-wrappers"> <section class="help-topics" id="solutions-index-home"> <h2 class="text-center">HELP TOPICS</h2> <ul class="blocks-list"> <li class="blocks-item"> <a href="/en/support/solutions/76000003665" class="blocks-item-link"> <h4 class="blocks-item-title">SG-Luxury</h4> </a> </li> <li class="blocks-item"> <a href="/en/support/solutions/76000002701" class="blocks-item-link"> <h4 class="blocks-item-title">SG-General Enquiries</h4> </a> </li> <li class="blocks-item"> <a href="/en/support/solutions/76000004417" class="blocks-item-link"> <h4 class="blocks-item-title">SG-ZALORA VIP</h4> </a> </li> <li class="blocks-item"> <a href="/en/support/solutions/76000002702" class="blocks-item-link"> <h4 class="blocks-item-title">SG-Orders</h4> </a> </li> <li class="blocks-item"> <a href="/en/support/solutions/76000002703" class="blocks-item-link"> <h4 class="blocks-item-title">SG-Payments</h4> </a> </li> <li class="blocks-item"> <a href="/en/support/solutions/76000002704" class="blocks-item-link"> <h4 class="blocks-item-title">SG-Delivery & Shipping Fees</h4> </a> </li> <li class="blocks-item"> <a href="/en/support/solutions/76000002706" class="blocks-item-link"> <h4 class="blocks-item-title">SG-Size Guide</h4> </a> </li> <li class="blocks-item"> <a href="/en/support/solutions/76000002705" class="blocks-item-link"> <h4 class="blocks-item-title">SG-Exchange & Refund/Return</h4> </a> </li> <li class="blocks-item"> <a href="/en/support/solutions/76000002707" class="blocks-item-link"> <h4 class="blocks-item-title">SG-Warranty & Repairs</h4> </a> </li> <li class="blocks-item"> <a href="/en/support/solutions/76000002708" class="blocks-item-link"> <h4 class="blocks-item-title">SG-Contact Us</h4> </a> </li> <li class="blocks-item"> <a href="/en/support/solutions/76000003313" class="blocks-item-link"> <h4 class="blocks-item-title">SG-Cashback</h4> </a> </li> <li class="blocks-item"> <a href="/en/support/solutions/76000004550" class="blocks-item-link"> <h4 class="blocks-item-title">ZALORA Snap & Drop</h4> </a> </li> <li class="blocks-item"> <a href="/en/support/solutions/76000004667" class="blocks-item-link"> <h4 class="blocks-item-title">SG-Best Price Guaranteed Campaign</h4> </a> </li> </ul> </section> </div> </div> <script> var acc = document.getElementsByClassName("accordion"); var i; for (i = 0; i < acc.length; i++) { acc[i].addEventListener("click", function() { this.classList.toggle("active"); var panel = this.nextElementSibling; if (panel.style.display === "block") { panel.style.display = "none"; } else { panel.style.display = "block"; } }); } </script> <footer class="footer rounded-6"> <div class="container"> <a title="HELP TOPICS " href="/en/support/home">HELP TOPICS</a> <div class="lang-select"> <div class="banner-language-selector pull-right" data-tabs="tabs" data-toggle='tooltip' data-placement="bottom" title=""><ul class="language-options" role="tablist"><li class="dropdown"><h5 class="dropdown-toggle" data-toggle="dropdown"><span>English</span><span class="caret"></span></h5><ul class="dropdown-menu " role="menu" aria-labelledby="dropdownMenu"><li><a class="active" tabindex="-1" href="/en/support/home"><span class='icon-dd-tick-dark'></span>English </a></li><li><a class="" tabindex="-1" href="/zh-TW/support/home">Chinese (Traditional)</a></li><li><a class="" tabindex="-1" href="/ms/support/home">Malay</a></li></ul></li></ul></div> </div> </div> </footer> <script type="text/javascript"> jQuery(window).load(function(){ jQuery(".lang-select .dropdown-menu li").each(function(){ var languageText = jQuery(this).find("a").text(); if(languageText == "Chinese (Traditional) " || languageText == "Chinese (Traditional)" || languageText == "Malay " || languageText == "Malay" ){ jQuery(this).remove(); } }); }); </script> <script src="https://euc-assets10.freshdesk.com/assets/cdn/portal_bottom-34a98e1f6e4a2d6122e54625f7eba21c503bf0939cb4dc65326f10aa37467e4f.js"></script> <script src="https://euc-assets1.freshdesk.com/assets/cdn/redactor-10a54c9b6ce9a442c8a2e6a131947e0d106a4af7c5b98360494520fc5245be28.js"></script> <script src="https://euc-assets8.freshdesk.com/assets/cdn/lang/en-4a75f878b88f0e355c2d9c4c8856e16e0e8e74807c9787aaba7ef13f18c8d691.js"></script> <!-- for i18n-js translations --> <script src="https://euc-assets1.freshdesk.com/assets/cdn/i18n/portal/en-89d70c1cfc14e8bfd1100be59d517490352cdbdeb82858862f30e630a2a10c2a.js"></script> <!-- Including default portal based script at the bottom --> <script> //<![CDATA[ jQuery(document).ready(function() { // Setting the locale for moment js moment.lang('en'); var validation_meassages = {"required":"This field is required.","remote":"Please fix this field.","email":"Please enter a valid email address.","url":"Please enter a valid URL.","date":"Please enter a valid date.","dateISO":"Please enter a valid date ( ISO ).","number":"Please enter a valid number.","digits":"Please enter only digits.","creditcard":"Please enter a valid credit card number.","equalTo":"Please enter the same value again.","two_decimal_place_warning":"Value cannot have more than 2 decimal digits","select2_minimum_limit":"Please type %{char_count} or more letters","select2_maximum_limit":"You can only select %{limit} %{container}","maxlength":"Please enter no more than {0} characters.","minlength":"Please enter at least {0} characters.","rangelength":"Please enter a value between {0} and {1} characters long.","range":"Please enter a value between {0} and {1}.","max":"Please enter a value less than or equal to {0}.","min":"Please enter a value greater than or equal to {0}.","select2_maximum_limit_jq":"You can only select {0} {1}","facebook_limit_exceed":"Your Facebook reply was over 8000 characters. You'll have to be more clever.","messenger_limit_exceeded":"Oops! You have exceeded Messenger Platform's character limit. Please modify your response.","not_equal_to":"This element should not be equal to","email_address_invalid":"One or more email addresses are invalid.","twitter_limit_exceed":"Oops! You have exceeded Twitter's character limit. You'll have to modify your response.","password_does_not_match":"The passwords don't match. Please try again.","valid_hours":"Please enter a valid hours.","reply_limit_exceed":"Your reply was over 2000 characters. You'll have to be more clever.","url_format":"Invalid URL format","url_without_slash":"Please enter a valid URL without '/'","link_back_url":"Please enter a valid linkback URL","requester_validation":"Please enter a valid requester details or <a href=\"#\" id=\"add_requester_btn_proxy\">add new requester.</a>","agent_validation":"Please enter valid agent details","email_or_phone":"Please enter a Email or Phone Number","upload_mb_limit":"Upload exceeds the available 15MB limit","invalid_image":"Invalid image format","atleast_one_role":"At least one role is required for the agent","invalid_time":"Invalid time.","remote_fail":"Remote validation failed","trim_spaces":"Auto trim of leading & trailing whitespace","hex_color_invalid":"Please enter a valid hex color value.","name_duplication":"The name already exists.","invalid_value":"Invalid value","invalid_regex":"Invalid Regular Expression","same_folder":"Cannot move to the same folder.","maxlength_255":"Please enter less than 255 characters","decimal_digit_valid":"Value cannot have more than 2 decimal digits","atleast_one_field":"Please fill at least {0} of these fields.","atleast_one_portal":"Select atleast one portal.","custom_header":"Please type custom header in the format - header : value","same_password":"Should be same as Password","select2_no_match":"No matching %{container} found","integration_no_match":"no matching data...","time":"Please enter a valid time","valid_contact":"Please add a valid contact","field_invalid":"This field is invalid","select_atleast_one":"Select at least one option."} jQuery.extend(jQuery.validator.messages, validation_meassages ); jQuery(".call_duration").each(function () { var format,time; if (jQuery(this).data("time") === undefined) { return; } if(jQuery(this).hasClass('freshcaller')){ return; } time = jQuery(this).data("time"); if (time>=3600) { format = "hh:mm:ss"; } else { format = "mm:ss"; } jQuery(this).html(time.toTime(format)); }); }); // Shortcuts variables var Shortcuts = {"global":{"help":"?","save":"mod+return","cancel":"esc","search":"/","status_dialog":"mod+alt+return","save_cuctomization":"mod+shift+s"},"app_nav":{"dashboard":"g d","tickets":"g t","social":"g e","solutions":"g s","forums":"g f","customers":"g c","reports":"g r","admin":"g a","ticket_new":"g n","compose_email":"g m"},"pagination":{"previous":"alt+left","next":"alt+right","alt_previous":"j","alt_next":"k"},"ticket_list":{"ticket_show":"return","select":"x","select_all":"shift+x","search_view":"v","show_description":"space","unwatch":"w","delete":"#","pickup":"@","spam":"!","close":"~","silent_close":"alt+shift+`","undo":"z","reply":"r","forward":"f","add_note":"n","scenario":"s"},"ticket_detail":{"toggle_watcher":"w","reply":"r","forward":"f","add_note":"n","close":"~","silent_close":"alt+shift+`","add_time":"m","spam":"!","delete":"#","show_activities_toggle":"}","properties":"p","expand":"]","undo":"z","select_watcher":"shift+w","go_to_next":["j","down"],"go_to_previous":["k","up"],"scenario":"s","pickup":"@","collaboration":"d"},"social_stream":{"search":"s","go_to_next":["j","down"],"go_to_previous":["k","up"],"open_stream":["space","return"],"close":"esc","reply":"r","retweet":"shift+r"},"portal_customizations":{"preview":"mod+shift+p"},"discussions":{"toggle_following":"w","add_follower":"shift+w","reply_topic":"r"}}; // Date formats var DATE_FORMATS = {"non_us":{"moment_date_with_week":"ddd, D MMM, YYYY","datepicker":"d M, yy","datepicker_escaped":"d M yy","datepicker_full_date":"D, d M, yy","mediumDate":"d MMM, yyyy"},"us":{"moment_date_with_week":"ddd, MMM D, YYYY","datepicker":"M d, yy","datepicker_escaped":"M d yy","datepicker_full_date":"D, M d, yy","mediumDate":"MMM d, yyyy"}}; var lang = { loadingText: "Please Wait...", viewAllTickets: "View all tickets" }; //]]> </script> <script type="text/javascript"> I18n.defaultLocale = "en"; I18n.locale = "en"; </script> </body> </html>