CONTACT US | ZALORA Philippines

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b-header__segment-text txtUpper" href="/s/home"> HOME & LIFESTYLE </a> </li> </ul> <span id="seg-bar__search" class="js-seg-bar__search seg-bar__search"> <form id="onsiteSearch" action="/catalog/" method="get" autocapitalize="on" autocorrect="on"> <input class="lfloat js-seg-bar-search__selSearchInput seg-bar-search__selSearchInput" name="q" type="text" placeholder="50% Off Nike, Adidas, Dr. Martens" autocomplete="off"> <div class="js-search-segment-select" data-segment=""></div> <button class="rfloat seg-bar-search__selSearchButton" type="submit"> <i class="icon_loupe-dark"></i> <span class="hdSearchButton"></span> </button> <div class="js-searchsuggest__popup searchsuggest__popup display-none"></div> <div class="js-recent-search__popup searchsuggest__popup display-none"></div> </form> </span> <ul id="seg-bar__utils" class="seg-bar__content"> <li class="pll">  <i id="account__icon" class="js-seg-bar__account seg-bar__account icon_user"></i> <div class="account-menu__popup txtLeft 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href="/customer/wishlist/?from=header"> <div class="seg-bar__wl-count js-seg-bar__wl-count"></div> </a> <div id="wishlist__popup" class="b-header-shadow" style="display:none"> <div id="wishlist__popup-message" class="wl-info__head pal pas txtUpper fontsizeM"></div> </div> </li>  <li class="seg-bar__cart mll"> <a id="minicart__icon" class="icon_bag" href="/cart/?from=header"> <div class="seg-bar__mini-cart-count js-seg-bar__mini-cart-count" id="shopping-bag-qty"></div> </a> <div id="minicart__arrow" class="minicart__arrow"> <svg class="segment-bar__arrow"> <polygon points="10 0 20 10 0 10 "></polygon> </svg> </div> <div id="minicart__popup" class="minicart__popup txtLeft b-header-shadow"> <div class="minicart__head pal pts txtUpper txtLeft fontsizeM"> My Bag <text class='js-seg-bar__mini-cart-count-dropdown'>0</text> Item</div> <div id="js-minicart-message-content"> </div> </div> </li>  </ul> </div>  <ul id="seg-txt__replace" class="seg-bar seg-bar__content seg-text__transition" style="display: none;"> <li class="segSelect txtCenter prl js-header__segment-women"> <a class="a-white b-header__clickable b-header__segment-text txtUpper" href="/s/women"> WOMEN </a> </li> <li class="segSelect txtCenter prl js-header__segment-men"> <a class="a-white b-header__clickable b-header__segment-text txtUpper" href="/s/men"> MEN </a> </li> <li class="segSelect txtCenter prl js-header__segment-luxury"> <a class="a-white b-header__clickable b-header__segment-text txtUpper" href="/s/luxury"> LUXURY </a> </li> <li class="segSelect txtCenter prl js-header__segment-sports"> <a class="a-white b-header__clickable b-header__segment-text txtUpper" href="/s/sports"> SPORTS </a> </li> <li class="segSelect txtCenter prl js-header__segment-kids"> <a class="a-white b-header__clickable b-header__segment-text txtUpper" href="/s/kids"> KIDS </a> </li> <li class="segSelect txtCenter prl js-header__segment-beauty"> <a class="a-white b-header__clickable b-header__segment-text txtUpper" href="/s/beauty"> BEAUTY </a> </li> <li class="segSelect txtCenter prl js-header__segment-home"> <a class="a-white b-header__clickable b-header__segment-text txtUpper" href="/s/home"> HOME & LIFESTYLE </a> </li> </ul> </div>  <div class="b-header__category-bar js-floatMenu js-header__category-bar" id="jsHeaderCategoryBar"> </div> </header>   <div class="js-bottomHeader"> <script> $(document).mouseup(function () { $(".cms-app-badge-vc").hide(); $(".cms-arrow-up").hide(); }); $(document).ready(function () { $("#js-tooltip-interact").click(function () { $(".cms-app-badge-vc").toggle(); $(".cms-arrow-up").toggle(); $("a.js-tooltip-header.mkt-type-link").text('KIDS'); $("a.js-tooltip-header.ctl-type-link").text('OUTLET'); }); }); </script> <style> .cms-usp-block-container { width: 1380px; height: 30px; margin: 0 auto; padding: 15px 0; display: flex; align-items: center; } .cms-usp-name { font-size: 11px; margin-left: 5px; padding-top: 4px; /* margin-right: 25px; */ margin-right: 35px; /* border-bottom: 1px solid #000; */ -webkit-transition: all .3s ease-out; -moz-transition: all .3s ease-out; -o-transition: all .3s ease-out; transition: all .3s ease-out; font-family: -apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif,Apple Color Emoji,Segoe UI Emoji,Segoe UI Symbol; } .cms-usp-name:hover{ color: #037f7f; border-bottom: 1px solid #037f7f; } .cms-app-badge { position: relative; z-index: 1; background: #5C5C5C; font-size: 11px; display: flex; align-items: center; margin-left: auto; margin-right: 10px; margin-top: -2px; opacity: 0.8; padding-top: 7px; padding-bottom: 6px; padding-left: 15px; padding-right: 8px; color: #fff; -webkit-border-radius: 6px; -moz-border-radius: 6px; border-radius: 6px; -webkit-transition:all .3s ease-out; -moz-transition:all .3s ease-out; -o-transition:all .3s ease-out; transition:all .3s ease-out } .cms-app-badge:hover{ cursor: pointer; opacity: 0.6; } .cms-app-icon { padding-left: 6px; } .cms-app-badge-vc{ position: absolute; position: absolute; z-index: 9; width: 182px; padding: 17px 10px; background: rgb(204, 204, 204); color: rgb(0, 0, 0); text-align: center; box-shadow: rgb(215, 215, 215) 0px 3px 5px 0px; display: block; top: 139%; left: 50%; transform: translateX(-50%); display: none; } .cms-arrow-up { position: absolute; border-left: 9px solid transparent; border-right: 9px solid transparent; border-bottom: 13px solid rgb(204, 204, 204); top: 100%; left: 50%; transform: translateX(-50%); display: block; display: none; } .cms-icon-align { margin-top: 2px; } .cms-category-bg { margin:0 auto; background: url("https://static-ph.zacdn.com/cms/Evergage/996x250_Women_Shorts.jpg"); width: 996px; height: 250px; margin-bottom: 15px; } .cms-kf-container { margin:0 auto; position: relative; overflow: hidden; width: 996px; height: 350px; margin-bottom: 15px; } .icon_usp_zaloranow { width: 20px; height: 19px; background-position: -3px; background-size: 35px; background-repeat: no-repeat; } </style> <div class="cms-usp-block-container">    <a href="https://www.zalora.com.ph/zaloracreditcard/" > <div class="lfloat cms-usp-name txtUpper">P5,000 Welcome Gift: ZALORA Credit Card</div> </a>  <a href = "https://zaloraphilippinesprod.freshdesk.com/support/solutions/articles/77000373270-how-can-i-exchange-return-refund-my-item-"> <div class="lfloat icon_usp_30return cms-icon-align"></div>  <div class="lfloat cms-usp-name txtUpper">Days Free Returns | T&C Apply</div> </a>   <a href = "https://zaloraphilippinesprod.freshdesk.com/support/solutions/articles/77000373268-how-much-is-shipping-"> <div class="lfloat icon_usp_deliveryfree cms-icon-align"></div> <div class="lfloat cms-usp-name txtUpper">Free Shipping Available</div> </a> <a href = "https://www.zalora.com.ph/all-products/?price=100-500000"> <div class="lfloat cms-usp-name txtUpper">0% Interest Installment</div> </a> <a href="https://www.zalora.com.ph/all-products/?cmpgn_one=giftwrap&getSKU=68629SHE011650GS--C4D7DUS6504504GS--E9D45SH7642AB4GS--97871SH0FD2DFEGS--C2E1CSH3D54E34GS--5BAD6SH60821F7GS--98507SH8859726GS--CD10FSHF00C2F9GS--9DEDCAA6BBC130GS--DE979SHEC50820GS--61028SH0E46BB7GS--83F19SH5B2AFD1GS--A558FAC203B4D1GS--74428SH72D49D6GS--3CF11SH7B53DF0GS--DDC92SHDEE51E0GS--29CE8SH9C3ECF1GS--F67EESH1F01777GS--1F5AFSHCBCE33CGS--BBE89SH9E1B295GS--44FD0ACDD94629GS--0D426SH9D8B046GS--A196FSHEA743ACGS--3BA38SHCC3BEB5GS--0853ASH8927CD2GS--C8FAASH467E9E5GS--4221FSH544766BGS--06227AADE62724GS--5C17CSHEFFCD15GS--DE891SH0AF59DEGS--10F7DSHAC52C21GS--5532ASH94F1BE7GS--4EA19SH5CC9947GS--45F02SHD3A0C95GS--3D930SH4F6E99DGS--66CE9SH6570599GS--330BASHBDBBE4CGS--62402SHE74CA42GS--84FBASH99C6609GS--4D784AAD5DF593GS--D93C9AA41D9BABGS--B619ASHE74A005GS--A77C9SH055D4F6GS--5E4D4SH7D1A9C2GS--46A27SHF725444GS--FD6E8SH23F8480GS--B768DSH6AD7183GS--00ECEAA581CFCAGS--B92BCSH03A0ED0GS--CC65CAA68A3D74GS--352A7SHBD3EC0FGS--3396ESH9B7B489GS--C7990SH77EAAE4GS--62990SHB86A464GS--DAC54SHDCDB02CGS--69B4FAA07C2A0AGS--B93A1SH4D1D13BGS--D334BAA5A1AF63GS--E67B2AA5F4579BGS--BB8BCSH350EF01GS--07CA9AC26E71F3GS--111B1US0E44927GS--2F285AC889AE3CGS--4B318AC9B0C5F9GS--2375DAAA494B70GS--388DASH495738CGS--728B6SH76FDD8DGS" > <div class="lfloat cms-usp-name txtUpper">GIFT WRAPPING: ONLY P99</div> </a>    <div id="js-tooltip-interact" class="rfloat cms-app-badge txtUpper txtCenter cms-animate strong"> <span>Download & get 25% Off Sitewide</span> <span><img src="https://static-ph.zacdn.com/cms/n_orignal_appicon.png" class="cms-app-icon"></span> <div class="cms-arrow-up"></div> <div class="cms-app-badge-vc"> <div class="txtUpper"> Your first app purchase<br> Use Code: HELLO25 </div> <div class="small txtUpper mtm mbm"> *Min spend P2195 <br> Available on IOS and Android<br> Apple Featured App </div> <span style="display: flex;justify-content: space-between;"> <a href="/mobile-apps/?from=mobileappsIOS" target="_blank" onclick="ga('send','event','PH|DSK|MS|Unisex|USPBarIOS','Click','USPBar300|20151005|http://www.zalora.com.ph/mobile-apps/|');"> <img data-load="lazy" data-url="https://static-ph.zacdn.com/cms/n-cms-usp-sprite-appstore.png"></a> <a href="/mobile-apps/?from=mobileappsAND" target="_blank" onclick="ga('send','event','PH|DSK|MS|Unisex|USPBarAndroid','Click','USPBar300|20151005|http://www.zalora.com.ph/mobile-apps/|');"> <img data-load="lazy" data-url="https://static-ph.zacdn.com/cms/n-cms-usp-sprite-googleplay.png"></a></span> </div> </div> </div>  <script type="text/template" id="suggested-product-template"> <li class="ssg-item js-search__product_suggest" id="ac-<%= index %>"> <a title="<%= name %>" href="<%= url %>"> <img src="<%= image %>" class="ssg-item__product-image" /> <div class="ssg-item__product-info"> <div class="ssg-item__product-name"><%= name %></div> <div class="ssg-item__product-prices"> <span class="ssg-item__product-price <% if (specialPrice) {%>ssg-item__product-price--old<% } %>"> <%= price %> </span> <% if (specialPrice) { %> <span class="ssg-item__product-price ssg-item__product-price--special"> <%= nowLabel %> <%= specialPrice %> </span> <% } %> </div> </div> </a> </li> </script> <script type="text/template" id="suggested-term-template"> <li class="ssg-item <%= className %>" id="ac-<%= index %>"> <a title="<%= title %>" href="<%= url %>" result-count="<%= typeof(resultCount)!== 'undefined' ? resultCount : 0 %>"> <%= keyword %> </a> </li> </script> <script type="text/template" id="suggested-brand-template"> <li class="ssg-item <%= className %>" id="ac-<%= index %>"> <a title="<%= title %>" href="<%= url %>" result-count="<%= resultCount %>"> <%= keyword %> </a> </li> </script> <script type="text/template" id="suggested-autocomplete-template"> <li class="ssg-item <%= className %>" id="ac-<%= index %>"> <a title="<%= title %>" href="<%= url %>"> <%= keyword %> </a> </li> </script> </div> <div role="main" id="content"> <div class="l-pageWrapper l-hasSidebarAndAside l-staticpage"> <link rel="stylesheet" type="text/css" href="https://static-ph.zacdn.com/szc/css/onsite.css" media="all"> <style> .maxl, .mbxl, .mvxl { margin-bottom: 40px; } .mtl, .mvl { margin-top: 20px; } .cms-full { width: 100%; } .cms-contact-title-main{ width: 996px; padding: 2% 0 2%; font-weight: bold; font-size: 18px; letter-spacing: .09em; } .cms-contact-title{ font-weight: bold; font-size: 18px; } .cms-contact-announcement{ background: #367587; padding: 1.5% 3% 1.5%; border-radius: 15px; color: #fff; } .cms-contact-other-info{ background: #fff; padding: 1.5% 3% 1.5%; border-radius: 15px; border: solid 5px #367587; color: #000; width: 91%; } .cms-contact-announcement li{ list-style-type: disc; margin-left: 3%; font-size: 18px; } .cms-contact-search div.lfloat:nth-child(1){ width: 70%; } .cms-contact-search .cms-contact-title{ font-size: 18px; } .cms-contact-icons ul li{ display: inline-flex; width: calc((100% - 60px)/4); padding: 1.5% 0; margin-bottom: .6%; border-radius: 4px; border: 1px solid #dadada; } .cms-contact-icons ul li a{ text-decoration: none; } .cms-contact-icons ul li img{ width: 50%; } .cms-contact-icons ul li div{ color: #367587; font-weight: bold; font-size: initial; } .cms-contact-icons ul li:hover{ background: #e9edee; opacity: .8; } /** Accordion **/ .cms-accordion-container { position: relative; width: 100%; border-top: none; outline: 0; cursor: pointer } .cms-accordion-container .cms-article-title { display: block; position: relative; margin: 0; padding: 0.625em 0.625em 0.625em 2em; border-bottom: 2px solid #000; font-size: 1.25em; font-weight: bold; color: #000; cursor: pointer; } .cms-accordion-container .cms-article-title:hover, .cms-accordion-container .cms-article-title:active, .cms-accordion-container .cms-content-entry.open .cms-article-title { color: #000; } .cms-accordion-container .cms-article-title:hover i:before, .cms-accordion-container .cms-article-title:hover i:active, .cms-accordion-container .cms-content-entry.open i { color: #367587; } .cms-accordion-container .cms-content-entry i { top: 3px; left: 12px; font-style: normal; font-size: 1.625em; sans-serif; color: #367587; float: right; } .cms-accordion-container .cms-content-entry i:after { content: "◄ "; } .cms-accordion-container .cms-content-entry.open i:after { content: "▼ "; } .cms-accordion-content { display: none; padding-left: 2.3125em; } .cms-accordion-content div{ margin-left: 5% } .cms-accordion-content a{ color: #367587; text-decoration: underline; } .cms-accordion-content table{ font-size: 12px; border: 1px solid #000; } .cms-accordion-content table tr:first-child{ font-size: 14px; font-weight: bold; border: 1px solid #000; } .cms-accordion-content table td{ width: 30%; padding: 1% 1%; } /** End Accordion **/ .cms-contact-question table, .cms-contact-question table td{ font-size: 12px; border: transparent; padding-right: 3%; } body {background:#fff !important;} .cms-link-contact{color:blue;text-decoration:underline;} .cms-margin-left-paragraph{margin-left:15%} .cms-contact-border-line{border-bottom: 3px solid #a3a5a0;width:650px;margin: 0px auto;} .cms-contact-link{color:#1947ea;text-decoration:underline;} .cms-container{width: 100%;} .paper{border:0px;} .txtCenter{text-align:center;} .cms-spacer-20{width:100%;height:25px;} .cms-spacer-50{width:100%;height:50px;} .cms-spacer-100{width:100%;height:100px;} .cms-spacer-150{width:100%;height:150px;} .marginCenter{margin:auto;} .cms-full, .cms-half, .cms-third, .cms-quarter {padding-left:0} .cms-half{position:relative;min-height:1px;padding-left:0;padding-right:0;float:left;width:50%} .cms-third{position:relative;min-height:1px;padding-left:0;padding-right:0;float:left;width:30%} .cms-quarter{position:relative;min-height:1px;padding-left:0;padding-right:0;float:left;width:23%} .font13{font-size:13px;} .font16 {font-size:16px;} .font20{font-size:20px;} .font30{font-size:30px;} .cms-bold{font-weight:bold;} .cms-pl-45{padding-left:45px;} .cms-pl-26{padding-left:26px;} .card .img-top {display: none;position: absolute;top: 0;left: 0;z-index: 99;} .card:hover .img-top {display: inline;} .cms-box-sm {width:234px;height:230px;} .cms-bg-lightblue{background-color:#f6f6f6;} .cms-contact-announcement { background: #dde9e9; padding: 1.5% 3% 1.5%; border-radius: 15px; color: #000; } .cms-contact-title{font-weight: bold;font-size: 18px;} .ptl-chat{border-radius:50%; width:50px} </style> <div class="cms-full"> </div> <div class="cms-full"> <div class="cms-row constraint-wrapper mtl"> <img src="https://static-ph.zacdn.com/cms/bob2024/FAQ_ContactUs_row_16.gif " style="width:100%" > </div> </div> <div class="cms-full"> <div class="cms-row constraint-wrapper mtl"> </div> <div class="cms-full"> <div class="cms-row constraint-wrapper mtl"> <div class = "cms-full-container">  <div class = "cms-full"> <div class = "cms-contact-announcement mtl mbl" style = "display:block"> <div class = "cms-contact-title">Announcement</div> Our Customer Service Team remains available:</BR> Chat with Lora (chatbot) 24/7 and with our live agents 9 am to 6 pm Monday - Sunday.</BR> Send us an email here 24/7 and we will do our best to respond within 48 hours.</BR> </BR> Want to know how to use out Live Chat? Click <a href = "https://zaloraphilippinesprod.freshdesk.com/support/solutions/articles/77000478399-how-to-use-our-live-chat"> here. </a> </br> With dedication and care, Your ZALORA Team </BR> </BR> </div> </div> </div>   <div class = "cms-full mtxl"> <div class="cms-full mtxl" style="color:transparent">-</div> <div class = "cms-row"> <div class = "cms-contact-title-main txtCenter">Frequently Asked Questions</div> </div> <div class="cms-row ptl cms-contact-icons txtCenter"> <ul> <li> <a href = "https://zaloraphilippinesprod.freshdesk.com/support/solutions/77000176652" target = "_blank"> <img src = "https://static-ph.zacdn.com/cms/contact/Contact_Us_Account.png" > <div>My Account</div> </a> </li> <li> <a href = "https://zaloraphilippinesprod.freshdesk.com/support/search/solutions?term=items+brands" target = "_blank"> <img src = "https://static-ph.zacdn.com/cms/contact/Contact_Us_Products.png" > <div>Items & Brands</div> </a> </li> <li> <a href = "https://zaloraphilippinesprod.freshdesk.com/support/solutions/77000153486" target = "_blank"> <img src = "https://static-ph.zacdn.com/cms/contact/Contact_Us_Order.png" > <div>Orders</div> </a> </li> <li> <a href = "https://zaloraphilippinesprod.freshdesk.com/support/solutions/77000176651" target = "_blank"> <img src = "https://static-ph.zacdn.com/cms/contact/Contact_Us_Payments.png" > <div>Payments</div> </a> </li> <li> <a href = "https://zaloraphilippinesprod.freshdesk.com/support/solutions/77000176654" target = "_blank"> <img src = "https://static-ph.zacdn.com/cms/contact/Contact_Us_Delivery.png" > <div>Delivery</div> </a> </li> <li> <a href = "https://zaloraphilippinesprod.freshdesk.com/support/solutions/77000176653" target = "_blank"> <img src = "https://static-ph.zacdn.com/cms/contact/Contact_Us_Returns.png" > <div>Returns & Refunds</div> </a> </li> <li> <a href = "https://zaloraphilippinesprod.freshdesk.com/support/solutions/77000176650" target = "_blank"> <img src = "https://static-ph.zacdn.com/cms/contact/Contact_Us_Size.png" > <div>Size</div> </a> </li> <li> <a href = "https://zaloraphilippinesprod.freshdesk.com/support/solutions/77000136548" target = "_blank"> <img src = "https://static-ph.zacdn.com/cms/contact/Contact_Us_General.png" > <div>General Inquiries</div> </a> </li> </ul> </div> </div>    <div class="cms-full txtCenter font20 mtxxl mbxl"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"> If you have other questions, please contact us through the following services: </font></font></div> <div class="cms-row"> <div class="cms-full" style=" padding-left: 12%;">   <div class="cms-quarter cms-pl-26 "> <div class="cms-box-sm cms-bg-lightblue txtCenter"> <div> <img class="ptl ptl-chat" src="https://cdn.yellowmessenger.com/M3gWLWalaPaM1603864754331.png"> </div> <div class="ptm"> <font style="vertical-align: inherit;"><font style="vertical-align: inherit;"> </font></font><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"> Click this icon on our website or "Contact Now" to chat with us! </br>Chat with LORA (Bot) 24/7</br>Live Agent: 9 am to 6 pm Monday to Sunday </br> </font></font></div> <div class="cms-full mtx ptl txtCenter" style="padding-top: 17px;"> <button onclick=openChat()>CHAT WITH US ></button> </div> </div> </div> <div class="cms-quarter cms-pl-26"> <div class="cms-box-sm cms-bg-lightblue txtCenter"> <div> <img class="ptl" src="https://static-hk.zacdn.com/cms/DY/Apr19/ContactUsRevamp/Desktop/fbchat_20190129.png"> </div> <div class="ptm"> <b><font style="vertical-align: inherit;"><font style="vertical-align: inherit;">FACEBOOK</font></font></b><br><br><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"> 9am to 6pm Monday - Sunday<br><br><br> </font></font></div> <div class="cms-full mtx ptl txtCenter" style="padding-top: 17px;"> <a href="http://m.me/ZaloraPH?ref=from_faq" class="btn btn--secondary btn--cta" target="_blank"><font style="vertical-align: inherit;"><font style="vertical-align: inherit;">Contact now</font></font></a> </div> </div> </div> <div class=""> <div class=" txtCenter" style=" height: 220px; WIDTH: 10PX; float: left; align-content: center; text-align: center; margin-top: 10%; margin-left: 20px; font-weight: 800; "><p> OR </p><p> </p></div></div> <div class="cms-quarter cms-pl-26"> <div class="cms-box-sm cms-bg-lightblue txtCenter"> <div> <img class="ptl" src="https://static-ph.zacdn.com/cms/DY/IG_CHAT_20190129.png"> </div> <div class="ptm"> <font style="vertical-align: inherit;"><font style="vertical-align: inherit;"> You can send us email </br> </font></font></div> <div class="cms-full txtCenter"> <br><font style="vertical-align: inherit;"><font style="vertical-align: inherit;"> Contact now</font></font> <button type="button" onclick="window.location.href='mailto:customer@ph.zalora.com'"><font style="vertical-align: inherit;"><font style="vertical-align: 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