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data-helpjuice-element="Category List Link Icon" data-helpjuice-attributes="visibility,background"></div> <div class="c-category-list__link-name" data-helpjuice-element="Active Category Link Name" data-helpjuice-attributes="visibility,background"> Statistics </div> </a> </li> <li class="c-category-list__item" data-helpjuice-element="Category List Item" data-helpjuice-attributes="font_size,color"> <a href="/en_US/integrations" class="c-category-list__link " data-helpjuice-element="Active Category Link" data-helpjuice-attributes="visibility,font_size,color,link"> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428891/integration.png');" data-helpjuice-element="Category List Link Icon" data-helpjuice-attributes="visibility,background"></div> <div class="c-category-list__link-name" data-helpjuice-element="Active Category Link Name" data-helpjuice-attributes="visibility,background"> Integrations </div> </a> </li> <li class="c-category-list__item" data-helpjuice-element="Category List Item" data-helpjuice-attributes="font_size,color"> <a href="/en_US/price-packages" class="c-category-list__link " data-helpjuice-element="Active Category Link" data-helpjuice-attributes="visibility,font_size,color,link"> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428904/price_packages.png');" data-helpjuice-element="Category List Link Icon" data-helpjuice-attributes="visibility,background"></div> <div class="c-category-list__link-name" data-helpjuice-element="Active Category Link Name" data-helpjuice-attributes="visibility,background"> Price & Packages </div> </a> </li> <li class="c-category-list__item" data-helpjuice-element="Category List Item" data-helpjuice-attributes="font_size,color"> <a href="/en_US/localization" class="c-category-list__link " data-helpjuice-element="Active Category Link" data-helpjuice-attributes="visibility,font_size,color,link"> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/431337/lcoalisation.png');" data-helpjuice-element="Category List Link Icon" data-helpjuice-attributes="visibility,background"></div> <div class="c-category-list__link-name" data-helpjuice-element="Active Category Link Name" data-helpjuice-attributes="visibility,background"> Localization </div> </a> </li> </ul> </div> <div class="o-grid__col o-grid__col--lg-9" data-helpjuice-element="Page Content Wide Grid Column" data-helpjuice-attributes="visibility,background"> <!--START_COMPONENT_MULTILINGUAL_CUSTOMER_SERVICE_ARTICLE--> <article class="o-answer" data-controller="feedbacks" data-feedbacks-load-form-value="/admin/feedbacks/comments/new?question_id=1878091" data-helpjuice-component="Article Hero" data-helpjuice-element="Container" data-helpjuice-attributes="visibility,background"> <h1 class="o-answer__heading" data-helpjuice-element="Answer Article Heading" data-helpjuice-attributes="font_size,color"> How do we process cookies? </h1> <div class="helpjuice-table-of-contents-container" data-helpjuice-element="Article Table Of Contents Container" data-helpjuice-attributes="visibility,background"> <p data-helpjuice-element="Multilingual Table Of Contents Paragraph" data-helpjuice-attributes="font_size,color"> Table of Contents </p> <div class="helpjuice-toc-items" data-helpjuice-element="Answer Article Table Of Contents Items" data-helpjuice-attributes="visibility,background"> <a href="#what-are-cookies-0" data-tag-name="H2" data-helpjuice-element="Answer Table Of Contents Link" data-helpjuice-attributes="visibility,font_size,color"> What are cookies? </a> <a href="#what-is-it-used-for-1" data-tag-name="H2" data-helpjuice-element="Answer Table Of Contents Link" data-helpjuice-attributes="visibility,font_size,color"> What is it used for? </a> <a href="#what-services-are-related-to-the-use-of-cookies-which-of-our-providers-use-cookies-2" data-tag-name="H2" data-helpjuice-element="Answer Table Of Contents Link" data-helpjuice-attributes="visibility,font_size,color"> What services are related to the use of cookies? Which of our providers use cookies? </a> <a href="#how-can-i-prevent-the-use-of-cookies-3" data-tag-name="H2" data-helpjuice-element="Answer Table Of Contents Link" data-helpjuice-attributes="visibility,font_size,color"> How can I prevent the use of cookies? </a> <a href="#how-can-you-contact-us-4" data-tag-name="H2" data-helpjuice-element="Answer Table Of Contents Link" data-helpjuice-attributes="visibility,font_size,color"> How can you contact us? </a> <a href="#do-you-want-to-know-more-detailed-information-about-cookies-5" data-tag-name="H2" data-helpjuice-element="Answer Table Of Contents Link" data-helpjuice-attributes="visibility,font_size,color"> Do you want to know more detailed information about Cookies? </a> </div> </div> <div class="o-answer__content fr-view" data-action="mouseup->feedbacks#update" data-helpjuice-element="Answer Content View" data-helpjuice-attributes="visibility,background"> <div class="helpjuice-article-body-content helpjuice-editor-content"><p>Last update: 26.03.2023</p><p>We are the company <strong>Smartsupp.com, s.r.o.</strong>, VAT ID: CZ03668681 and we operate the website <a href="">www.smartsupp.com</a>. We use cookies, which may be personal data, to ensure the functioning of this website, improve its functions, or better target advertising.</p><p>Below you can read what cookies are, what they are for and how they are used. If you want to know how we process personal data, see our <a href="/privacy-legal/privacy-policy" target="_blank" rel="noopener noreferrer">Privacy Policy</a>.</p><h2 id="what-are-cookies-0" data-toc="true">What are cookies?</h2><p>Cookies are small data files that are stored on your computer or phone when you visit a website or use some online service.</p><h2 id="what-is-it-used-for-1" data-toc="true">What is it used for?</h2><p>Some cookies are required for technical reasons in order for our website and services to function at all. They are therefore referred to as "<strong>necessary</strong>". By law, we do not need your consent for these cookies and we process them based on the so-called legitimate interest.</p><p><i>Example: Verifying that you are really human, displaying the website correctly or displaying the cookie bar. They therefore help ensure the basic functions of the website and its security.</i></p><p>Other cookies allow the website to remember information about your settings. We call them "<strong>preferential</strong>".</p><p><i>Example: Remembering that you have chosen English as your preferred language on bilingual websites. These cookies remember your settings and the page will always be displayed in your preferred language.</i></p><p>Other cookies help us collect information about the use of the website, such as the number of visitors, or the time you spend on individual parts of the website. As their purpose suggests, these cookies are called "<strong>statistical</strong>".</p><p><i>Example: The number of website visitors, unused bookmarks and unread articles, the number of people who do not complete an order due to a too complicated purchase process and many other statistics that help us and you create a better experience on our website.</i></p><p>Last but not least, cookies can serve to enable us to show you relevant advertisements, including on other websites or social networks. We refer to these cookies as "<strong>marketing</strong>".</p><p><i>Example: Viewing an ad for our services on another website, a promoted post on Facebook, but also viewing a YouTube video on our website. They help show you ads that are relevant to you.</i></p><p>You can find a list of the individual cookies we use, including their individual names, provider, purpose, type and expiration and the possibility to change your settings <a href="https://www.smartsupp.com/cookies/" target="_blank" rel="noopener noreferrer">here</a>.</p><h2 id="what-services-are-related-to-the-use-of-cookies-which-of-our-providers-use-cookies-2" data-toc="true">What services are related to the use of cookies? Which of our providers use cookies?</h2><p>Since we use some of these providers, such as Google, Facebook, etc., not only in connection with cookies, we provide summary information about them in our <a href="/privacy-legal/privacy-policy" target="_blank" rel="noopener noreferrer">Privacy Policy</a>.</p><h2 id="how-can-i-prevent-the-use-of-cookies-3" data-toc="true">How can I prevent the use of cookies?</h2><p>You can change your consent to preferential, statistical or marketing cookies at any time <a href="https://www.smartsupp.com/cookies/" target="_blank" rel="noopener noreferrer">here</a>, where you can learn more detailed information about individual cookies.</p><p>Another way is to set your browser correctly. Most browsers allow you to refuse the storage of cookies.</p><p>Individual procedures can be found here:</p><ul> <li style="font-weight:400;"><a href="https://support.google.com/chrome/answer/95647?hl=en&amp;co=GENIE.Platform%3DDesktop" target="_blank" rel="noopener noreferrer">Google Chrome</a></li> <li style="font-weight:400;"><a href="https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies" target="_blank" rel="noopener noreferrer">Mozilla Firefox</a></li> <li style="font-weight:400;"><a href="https://support.apple.com/en-gb/HT201265" target="_blank" rel="noopener noreferrer">Safari</a></li> <li style="font-weight:400;"><a href="https://support.microsoft.com/en-gb/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc" target="_blank" rel="noopener noreferrer">Internet Explorer</a></li> </ul><h2 id="how-can-you-contact-us-4" data-toc="true">How can you contact us?</h2><p>If you have any questions or requests regarding cookies or personal data, please do not hesitate to write to us at <a href="">dpo@smartsupp.com</a>.</p><h2 id="do-you-want-to-know-more-detailed-information-about-cookies-5" data-toc="true">Do you want to know more detailed information about Cookies?</h2><p>More detailed information about Cookies can be found under <a href="https://www.smartsupp.com/cookies/" target="_blank" rel="noopener noreferrer">this link</a>.</p></div> </div> <div class="o-answer__undertext" data-helpjuice-element="Multilingual Customer Service Note" data-helpjuice-attributes="visibility,background"> <em data-helpjuice-element="Multilingual Customer Support Emphasis" data-helpjuice-attributes="font_size,color"> Still confused? Contact us via the chat box in your dashboard and we鈥檒l be happy to get in touch with you. Please note that customer service is included only in paid packages. </em> </div> </article> <!--END_COMPONENT_MULTILINGUAL_CUSTOMER_SERVICE_ARTICLE--> <!--START_COMPONENT_ARTICLE_FEEDBACK_PROMPT--> <div class="c-helpful was-this-helpful" data-helpjuice-component="Article Feedback Prompt" data-helpjuice-element="Container" data-helpjuice-attributes="visibility,background"> <h2 class="c-helpful__text" data-helpjuice-element="Article Feedback Prompt Header" data-helpjuice-attributes="font_size,color,text">Was this article helpful? 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Yes, Smartsupp is GDPR compliant. At Smartsupp, we have really focused on GDPR. our data is stored primarily within... </p> </a> </div> </div> <div class="o-grid__col o-grid__col--lg-6" data-helpjuice-element="Posts Grid Large Column" data-helpjuice-attributes="visibility,background"> <div class="c-posts__item" data-helpjuice-element="Post Grid Item" data-helpjuice-attributes="visibility,background"> <a href="/en_US/privacy-legal/terms" class="c-posts__item-link" data-helpjuice-element="Posts Item Link" data-helpjuice-attributes="visibility,font_size,color"> <h2 class="c-posts__item-heading" data-helpjuice-element="Post Item Heading" data-helpjuice-attributes="font_size,color"> Terms of service </h2> <p class="c-posts__item-description" data-helpjuice-element="Post Item Description" data-helpjuice-attributes="font_size,color"> (hereinafter referred to as "Terms") Issued by Smartsupp.com, s.r.o., ID No.: 036 68 681, with registered office at 艩umavsk谩 31, 602 00 Brno, represented by... </p> </a> </div> </div> <div class="o-grid__col o-grid__col--lg-6" data-helpjuice-element="Posts Grid Large Column" data-helpjuice-attributes="visibility,background"> <div class="c-posts__item" data-helpjuice-element="Post Grid Item" data-helpjuice-attributes="visibility,background"> <a href="/en_US/privacy-legal/report-scam" class="c-posts__item-link" data-helpjuice-element="Posts Item Link" data-helpjuice-attributes="visibility,font_size,color"> <h2 class="c-posts__item-heading" data-helpjuice-element="Post Item Heading" data-helpjuice-attributes="font_size,color"> Report Scam </h2> <p class="c-posts__item-description" data-helpjuice-element="Post Item Description" data-helpjuice-attributes="font_size,color"> Phishing scams use fraudulent emails and websites to trick users into disclosing private account or login information. They can also request payment in any form... </p> </a> </div> </div> </div> </div> <!--END_COMPONENT_MULTILINGUAL_RECOMMENDED_ARTICLES--> </div> </div> </div> </div> <!--END_COMPONENT_HELP_CENTER_CONTENT_CONTAINER--> <!--START_COMPONENT_SITE_FOOTER_SECTION--> <footer class="o-footer" data-helpjuice-component="Site Footer Section" data-helpjuice-element="Container" data-helpjuice-attributes="background"> <div id="cta-sign-up" class="c-cta" data-helpjuice-element="Footer Sign Up Call To Action" data-helpjuice-attributes="visibility,background"> <div class="o-container" data-helpjuice-element="Footer Sign Up Container" data-helpjuice-attributes="visibility,background"> <div class="o-grid o-grid--center" data-helpjuice-element="Footer Sign Up Grid Center" data-helpjuice-attributes="visibility,background"> <div class="o-grid__col o-grid__col--lg-10" data-helpjuice-element="Footer Sign Up Call To Action 1" data-helpjuice-attributes="visibility,background"> <div class="c-cta__box" 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