Workflow not triggered after Change is updated or created

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working. At the moment, the flow sho..."> <meta property="og:title" content="Workflow not triggered after Change is updated or created | Freshworks Community"/> <meta property="og:type" content="article" /> <meta property="og:url" content="https://community.freshworks.com/ticket-workflow-management-11379/workflow-not-triggered-after-change-is-updated-or-created-37477"/> <meta property="og:description" content="Hi, I have a workflow that should be triggered by a Change item being updated or created, but it doesn’t seem to be working. At the moment, the flow should simply trigger a webhook (specifically a Power Automate flow), with it sending some of the form information for further processing. I’ve tried c..." /> <meta property="og:image" content="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c1117d20-955a-443f-9668-b5beadcedade_thumb.png"/> <meta property="og:image:secure_url" content="https://uploads-us-west-2.insided.com/freshworks-en/attachment/c1117d20-955a-443f-9668-b5beadcedade_thumb.png"/> <link rel="canonical" href="https://community.freshworks.com/ticket-workflow-management-11379/workflow-not-triggered-after-change-is-updated-or-created-37477" /> <style id="css-variables">@font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.ttf) 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data-preact="shared/modules/Layout/Devtool/index" class="" data-props="{}"><undefined></undefined></div> <link href="https://dowpznhhyvkm4.cloudfront.net/2024-11-22-07-13-21-fd8fbf89bb/dist/css/forum.css" id='main-css' rel="stylesheet" type="text/css" /> <script nonce="">if (!(window.CSS && CSS.supports('color', 'var(--fake-var)'))) { document.head.removeChild(document.getElementById('main-css')) document.write('<link href="/destination.css" rel="stylesheet" type="text/css"><\x2flink>'); }</script> <style> /* Note: We recommend inviting a professional web developer to work with Custom Css. 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margin-left:15px; } /* Category Hero */ .qa-subForum-header .qa-page-title { font-size: 34px; } .qa-subForum-header .qa-subforum-description { font-weight: 400; } /* Navbar */ .main-navigation--wrapper{ background: #f7f7f7; } .main-navigation--wrapper .menu-create-topic { font-weight: 600; } /* Stats bar */ .widget-container--statistics_bar * { font-family: 'Sailec', Helvetica, sans-serif !important; font-weight: 400; font-size: 14px !important; color: #0b1320; /*changed from white to black*/ } .qa-stats-bar { background: #f7f7f7; } /* previous banner styling .qa-stats-bar { background: linear-gradient(0deg, rgba(0, 0, 0, 0.2), rgba(0, 0, 0, 0.2)), linear-gradient(90deg, #161830 0%, #161830 50.36%, #161830 100%); } */ ul.list.list--stats-bar.qa-stats-bar { background: transparent; } section.full-width.Template-brand-stats.custom-stats-bar { border: none; } .stats-bar .list strong { color: #0b1320; font-weight: bold; font-size: 15px; margin-right: 6px; } .widget-container--statistics_bar .list__item span, .widget-container--statistics_bar .widget-last-visitors .widget-title { opacity: 0.6; } .widget-container--statistics_bar .last-visitors .profilepicture img { border: none; } @media (max-width: 420px) { .widget-container--statistics_bar *, .stats-bar .col, .stats-bar .list, .stats-bar .col, .stats-bar .list strong { font-size: 12px !important; } } /* Intro bar */ .widget-container--introduction_bar ul.list * { font-family: 'Sailec', Helvetica, sans-serif !important; font-size: 14px !important; font-weight: 400; } /* Header adjustments */ .custom-community-title{ font-weight: 700; } .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div{ height: 60vh; /* default: 240px */ } .brand-hero { background-size:px; background-position:center center; } .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-top: 15%; } @media (max-width: 1100px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div { background-position:left center; } } @media (max-width: 700px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div { height: 35vh; /* default: 240px */ } .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-top: 25%; } } @media (min-width: 764px) and (max-width: 1400px) { .homepage-widget-container--index-4.widget-container--index-4 > div > div > section > div > div > div > div{ padding-left: 12vw; } } /* Quicklins */ .quicklink__title { text-align: left; } .widget-container--quick_links .quicklink__box.quicklink-image .quicklink__hero { background-position: 0 50%; } .widget-container--quick_links .widget__heading { text-align: center; padding-bottom: 32px } /* Quick link font adjustments, font color still incorrect*/ .card-widget-text{ font-family: "National-Book", Arial; font-size: 16px; } /* CTA widget */ .Template-brand-cta { border-bottom: none; } .cta-widget.qa-cta-widget { background: #F7F7F7; } /* Spacing between custom widgets */ .custom-html-widget-wrapper { padding: 0; margin: 0; } /* Spacing between widgets */ .homepage-widget-wrapper, .widget-wrapper { margin-top: 40px; } .homepage-widget-wrapper, .widget-wrapper { /* margin-bottom: 56px; */ } /* Custom widgets title setting */ .custom-widget-header * { text-align: center; } .custom-widget-title { font-family: 'Sailec-Medium', Helvetica, sans-serif !important; font-weight: 500; font-size: 40px; } .custom-widget-subtitle { font-family: 'Sailec', Helvetica, sans-serif !important; font-weight: 400; margin-top: 16px; margin-bottom: 0; font-size: 16px; max-width: 560px; margin: auto; margin-top: 8px; } @media (max-width: 767px) { .custom-widget-title, .custom-widget-subtitle { padding: 0 16px; } } @media (max-width: 420px) { .custom-widget-title { font-size: 24px; } .custom-widget-subtitle { font-size: 14px; } } /* Community cards */ .widget-container--community_category .community-category__card .community-category__card-metadata li { font-size: 16px; display: flex; align-items: center; } .community-category-container .community-category-list .community-category__card-small-card .card_image { margin-right: 12px; } /* Leaderboard */ .widget-container--leaderboard_points .leaderboard-link-text .btn--show-more { text-transform: capitalize; } /* Events Calendar widget */ .homepage-widget-container--event_calendar { background: linear-gradient(180deg, #ECF0FB 0%, #F7F7F7 100%); } .widget-container--event_calendar .btn--show-more svg { display: none; } .widget-container--event_calendar .event-calendar-wrapper a { margin-bottom: 24px; } .widget-container--event_calendar .box__pad { padding-bottom: 40px; } /* Groups */ .homepage-widget-container--groups .group-overview-item__bottom { font-size: 16px; } /* Quicklinks */ .quicklink__title .card-widget-title { font-size: 16px; } .quicklink__title .card-widget-text { line-height: 24px; } .body-wrapper > .widget-container--quick_links :not(.widget-container--quick_links ~ .widget-container--quick_links) .quicklink__box.quicklink-image { border: none; } .body-wrapper > .widget-container--quick_links ~ .widget-container--quick_links .custom-quicklink { background: linear-gradient( 180deg #F7F7F7 100%); margin: 0; padding: 60px 16px; } @media (max-width: 1024px) { .body-wrapper > .widget-container--quick_links .quicklink__container { flex-flow: initial; overflow-x: auto; } .body-wrapper > .widget-container--quick_links .quicklink__container .quicklink__box { min-width: 250px; margin-right: 8px; } } /* Quicklinks with icon */ .quicklink-icon.quicklink__box .quicklink__url { display: flex; flex-direction: row; } .quicklink-icon.quicklink__box .quicklink__url .figure-padding__icon { width: 72px; height: 72px; min-width:72px; margin: 16px 12px 16px } .quicklink-icon.quicklink__box .quicklink__url .figure-padding__icon .padding__icon { margin: 0; border-radius:50%; } .quicklink-more-text-icon { margin-top: 1px; position: absolute; height: 20px; width: 20px; } .homepage-widget-container--index-9 .custom-quicklink { margin: 40px 0px 10px; } @media (max-width: 767px) { a.quicklink-more-text { margin-left: 20px; } } @media (max-width: 420px) { .quicklink-icon.quicklink__box .quicklink__url .figure-padding__icon .padding__icon { height: 72px; } } .quicklink-icon.quicklink__box .quicklink__url .quicklink__title { flex-direction: column; align-self: center; padding: 0; margin: 16px 0; } .quicklink-icon.quicklink__box .quicklink__url .quicklink__title p { margin-bottom: 0; } @media (max-width: 767px) { .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklinks-wrapper { padding-right: 16px; padding-left: 16px; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__container { flex-direction: column; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box, .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box a { width: 100%; } } .widget-container--container-2-1-column_1 .widget-container--quick_links .widget__heading { font-size: 24px; text-align: left; padding-bottom: 0; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box.is-hidden-mobile-up { display: flex !important; } .widget-container--container-2-1-column_1 .widget-container--quick_links .quicklink__box.is-hidden-mobile-up .quicklink__url { width: 100%; } .widget-container--container-2-1-column_1 .widget-container--quick_links .content--centered.is-hidden-mobile-only { display: none !important; } /* Featured Topics */ .homepage-widget-container--featured_topics { background: #f7f7f7; } .homepage-widget-container--featured_topics .featured-topics { padding-top: 56px; margin-top: 0 } .homepage-widget-container--featured_topics .featured-topics .featured-topic__title .featured-topic__heading { font-size: 16px; } .homepage-widget-container--featured_topics .featured-topics .featured-topics__heading { font-family: 'Sailec-Medium', Helvetica, sans-serif !important; font-size: 40px; font-weight: 500; margin-bottom: 40px; } @media (max-width: 420px) { .homepage-widget-container--featured_topics .featured-topics .featured-topics__heading { font-size: 24px; } } li.featured-topic.quicklink__box.has-border.card-widget-wrapper { text-align: left; } .featured-topics .featured-topic.featured-topic--half-width { min-width: 250px !important; } .featured-topics{ padding-bottom: 48px; } /*to move search bar -subtext*/ .homepage-hero-subtitle { margin-top: 80px; } .homepage-hero-subtitle { visibility: hidden; } .mfp-img{ max-height: none !important; } /* adjust padding for SSO modal */ .mfp-wrap .mfp-inline-holder .mfp-content>* { padding: 10px !important; } /* containt background 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.category-11408 .qa-subforum-description { color: black; } .category-11409 .qa-page-title, .category-11409 .qa-subforum-description { color: black; } .event-detail__google_calendar_link { color: blue; } .event-detail__link { color: blue; } div.thread-list-title.qa-subForum-header .search-box { margin-top: 0px; margin-left: 0px; } .featured-topic--full-width .event-item-image-container .event-item__image { background-size: contain; margin-left: 15px; } </style> </head> <body id="customcss" class="twig_page-topic category-11379 topic-9245"> <div data-preact="destination/modules/Accessibility/SkipToContent/SkipToContent" class="" data-props="{}"><a href="#main-content-target" class="skip-to-content-btn" aria-label="Skip to main content">Skip to main content</a></div> <div id="community-id" data-data=freshworks-en ></div> <div id="device-type" data-data=desktop ></div> <main id='root' class='body-wrapper'> <div class="ssi ssi-header custom-header"> <section class="full-width 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</a> </div> </div> </div> </div> </div> </section> </div> <div class="sitewidth flash-message-wrapper"> <div class="col"> <div class="module templatehead"> </div> </div> </div> <div data-preact="widget-notification/FeaturedTopicsWrapper" class="" data-props="{"widget":"featuredBanner"}"></div> <div data-preact="mega-menu/index" class="" data-props="{"logo":"","newTopicURL":"\/topic\/new","groupCount":43,"communityCategories":[],"communityCategoriesV2":[{"id":11305,"type":0,"title":"Welcome Center","description":"Welcome Center","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":11306,"type":0,"title":"Welcome","description":"Welcome","thumbnailImage":null,"parentId":11305,"isContainer":false,"children":[],"visibleTopicsCount":12,"url":"https:\/\/community.freshworks.com\/welcome-11306"},{"id":11308,"type":0,"title":"Announcements and Events","description":"Get all the latest updates on announcement and events 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minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}"><section class="topic_banner qa-topic_banner-container homepage-widget-wrapper homepage-widget-wrapper--no-spacing"><div class="sitewidth"><div class="col"><div class="topic-banner_wrapper featuredBanner"><a class="banner-notification_url" aria-labelledby="banner-data" href="https://community.freshworks.com/events/freddy-ai-agent-unleashed-drive-effortless-always-on-assistance-394"></a><div id="banner-data" class="box banner-notification notification"><div class="box__content box__pad"><p class="notification-title"><span class="notification-link">Freddy AI Agent Unleashed: Drive Effortless, Always-On Assistance</span></p><span class="thread-meta-item__date notification-link">(Thu, 5 Dec, 4:00 pm)</span></div></div></div></div></div></section></div> <div data-preact="widget-breadcrumb/Breadcrumb" class="" data-props="{"breadcrumbData":[{"url":"\/","title":"Community"},{"url":"\/using-freshservice-11329","title":"Using Freshservice"},{"url":"\/ticket-workflow-management-11379","title":"Ticket & Workflow Management"},{"url":"\/ticket-workflow-management-11379\/workflow-not-triggered-after-change-is-updated-or-created-37477","title":"Workflow not triggered after Change is updated or created"}]}"><div class="sitewidth breadcrumb-container"><div class="col main-navigation--breadcrumb-wrapper widget--breadcrumb"><ul class="breadcrumb"><li class="breadcrumb-item qa-breadcrumb-community"><a class="breadcrumb-item-link" href="/"><i class="icon icon--caret-left is-visible-S"></i>Community</a><i class="icon icon--caret-right"></i></li><li class="breadcrumb-item qa-breadcrumb-category"><a class="breadcrumb-item-link" href="/using-freshservice-11329"><i class="icon icon--caret-left is-visible-S"></i>Using Freshservice</a><i class="icon icon--caret-right"></i></li><li class="breadcrumb-item qa-breadcrumb-forum"><a class="breadcrumb-item-link" href="/ticket-workflow-management-11379"><i class="icon icon--caret-left is-visible-S"></i>Ticket & Workflow Management</a><i class="icon icon--caret-right"></i></li><li class="breadcrumb-item qa-breadcrumb-topic"><span class="current"><i class="icon icon--caret-left is-visible-S"></i>Workflow not triggered after Change is updated or created</span><i class="icon icon--caret-right"></i></li></ul></div></div></div> <script type="application/ld+json" nonce=""> {"@context":"http:\/\/schema.org","@type":"QAPage","mainEntity":{"@type":"Question","name":"Workflow not triggered after Change is updated or created","text":"Hi,\u00a0I have a workflow that should be triggered by a Change item being updated or created, but it doesn\u2019t seem to be working.\u00a0At the moment, the flow should simply trigger a webhook (specifically a Power Automate flow), with it\u00a0sending some of the form information for further processing.\u00a0I\u2019ve tried creating a new change and then updating its status, but nothing appears in the Execution Logs page.\u00a0Any help would be appreciated.","dateCreated":"2024-07-10 10:52:00","upvoteCount":0,"author":{"@type":"Person","name":"jamurkin"},"answerCount":1,"acceptedAnswer":null,"suggestedAnswer":[{"@type":"Answer","text":"Hi @jamurkin,I stumbled upon this question while looking for something else. I don\u2019t have a direct answer for you, but one thing you can try is to add a \u201cCreate note\u201d action before the webhook just to make sure the workflow is being triggered properly. If it is being triggered, then you know the issue is likely with the webhook.Brandon","dateCreated":"2024-10-03 15:38:53","upvoteCount":0,"author":{"@type":"Person","name":"bfish"},"url":"\/ticket-workflow-management-11379\/workflow-not-triggered-after-change-is-updated-or-created-37477?postid=98122#post98122"}]}} </script> <div class="full-width Template-content"> <div class="sitewidth"> <div class="col col--main has--side qa-div-main"> <div class="box pagebox box--unbox "> <div class="box__content"> <div class="box qa-topic-first-post" data-helper="class-toggle"> <div data-component="search-conversion"></div> <div data-preact='destination/modules/Content/TopicView/index' data-props='{"phrases":{"Forum":{"topic.closed.info_message":"This topic has been closed for comments","post.like.number.including_self":"You and {numberOfLikes} other person like this|You and {numberOfLikes} other people like this","post.like.number.only_self":"You like this","post.like.number":"{numberOfLikes} person likes this|{numberOfLikes} people like this","tags.add":"Add tags","validation.text.required":"You have not entered any text yet.","topic_view.reported_content_modal.reason.placeholder":"Type your reason here","topic_view.reported_content_modal.reason_not_provided.error":"Please add your reason to the report.","Something's gone wrong.":"Something's gone wrong.","pagination.label":"Page","showFirstpost.message":"Show first post","hideFirstpost.message":"Hide first post","Best answer by":"Best answer by","View original":"View original","{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago","sticky":"Sticky","prefix.question":"Question","prefix.answer":"Solved","meta.views":"26 views","meta.replies":"1 reply","meta.not_published":"Not published","product.areas.related.products":"Related products","upvote":"Upvote","translation.failure.show.original":"View Original Content","translation.failure.retry":"Retry Translation","translated.by.ai":"Translated using AI","translating":"Translating...","translate.all":"Translate All"}},"languageList":[],"currentUser":{"id":null,"name":null,"avatar":null,"url":"\/members\/-"},"showBadges":true,"showReputation":true,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","topic":{"id":9245,"threadId":37477,"postId":93297,"title":"Workflow not triggered after Change is updated or created","contentType":"question","content":"<p>Hi,<\/p><p>\u00a0<\/p><p>I have a workflow that should be triggered by a Change item being updated or created, but it doesn\u2019t seem to be working.<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/49469c78-1f97-4c33-8677-5eaa9d12a21c.png\" \/><\/figure><p>\u00a0<\/p><p>At the moment, the flow should simply trigger a webhook (specifically a Power Automate flow), with it\u00a0sending some of the form information for further processing.<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3c483780-df7d-4d5b-86a1-2e6513c860a6.png\" \/><\/figure><p>I\u2019ve tried creating a new change and then updating its status, but nothing appears in the Execution Logs page.<\/p><p>\u00a0<\/p><p>Any help would be appreciated.<\/p>","publishedAt":"2024-07-10T10:52:00+0000","author":{"userId":55048,"username":"jamurkin","avatar":"","profileUrl":"\/members\/jamurkin-55048","reputation":1,"rank":{"id":"14","name":"Apprentice","avatarIcon":{"source":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397.png","thumbnail":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png"},"usernameIcon":{"source":"","thumbnail":""},"styling":{"bold":true,"italic":false,"underline":false,"color":""}},"badges":[{"title":"Lightning (Mc)Learner","image":"f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"}],"signature":"","posts":1,"customoptions":7,"options":1024,"usertitle":"Apprentice","customtitle":"Apprentice"},"sticky":false,"replyCount":1,"likedBy":[],"poll":null,"answeredPoll":false,"bestAnswer":null,"tags":["Freshservice","Automations"],"forum":{"url":"\/ticket-workflow-management-11379","categoryId":11379,"title":"Ticket & Workflow Management","parent":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"metaRobots":"index, follow","type":0}},"authorData":{"15990":{"id":15990,"url":"\/members\/bfish-15990","name":"bfish","avatar":"","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"55048":{"id":55048,"url":"\/members\/jamurkin-55048","name":"jamurkin","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"}],"isBanned":false}},"pinnedReply":null,"showReport":true,"currentPage":1,"canEndUserAddPublicTags":false,"isPublicTagManagementEnabled":null,"disableFileAttachments":true,"unlimitedEditPermission":false,"topicPrefixQuestion":"vraag","topicPrefixAnswer":"beantwoord","isPreview":null,"timeSincePublished":"4 months ago","timeSincePublishedDescription":"10 July 2024","featuredImage":null,"publicLabel":null,"ideaStatus":null,"productAreas":null,"ssoLoginUrl":"","contentHelpfulnessData":{"topic":{"id":37477,"title":null,"prefixId":"vraag","contentType":"question","views":26},"phrases":{"Forum":{"topic.helpfulness.text":"Did this topic help you find an answer to your question?","topic.helpfulness.thanks":"Thanks for your feedback","topic.helpfulness.indicator":"found this helpful","topic_view.reported_content_modal.reason.placeholder":"Type your reason here","topic_view.reported_content_modal.reason_not_provided.error":"Please add your reason to the report."}}}}'><div class=""><div class="post__content js-content--original qa-topic-post-content post__content--new-editor" data-helper="gallery" data-data='{"delegate": "img:not([src*=\"emojione\"]), a.fancybox img", "type": "image"}'> <p>Hi,</p><p> </p><p>I have a workflow that should be triggered by a Change item being updated or created, but it doesn’t seem to be working.</p><figure><img alt="" src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/49469c78-1f97-4c33-8677-5eaa9d12a21c.png" /></figure><p> </p><p>At the moment, the flow should simply trigger a webhook (specifically a Power Automate flow), with it sending some of the form information for further processing.</p><p> </p><figure><img alt="" src="https://uploads-us-west-2.insided.com/freshworks-en/attachment/3c483780-df7d-4d5b-86a1-2e6513c860a6.png" /></figure><p>I’ve tried creating a new change and then updating its status, but nothing appears in the Execution Logs page.</p><p> </p><p>Any help would be appreciated.</p> </div></div></div> </div> <div class="box" data-preact="destination/modules/Content/TopicView/TopicReplies" data-props='{"currentUser":{"id":null,"name":null,"avatar":null,"url":"\/members\/-"},"type":"question","topic":{"id":9245,"threadId":37477,"postId":93297,"title":"Workflow not triggered after Change is updated or created","contentType":"question","content":"<p>Hi,<\/p><p>\u00a0<\/p><p>I have a workflow that should be triggered by a Change item being updated or created, but it doesn\u2019t seem to be working.<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/49469c78-1f97-4c33-8677-5eaa9d12a21c.png\" \/><\/figure><p>\u00a0<\/p><p>At the moment, the flow should simply trigger a webhook (specifically a Power Automate flow), with it\u00a0sending some of the form information for further processing.<\/p><p>\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3c483780-df7d-4d5b-86a1-2e6513c860a6.png\" \/><\/figure><p>I\u2019ve tried creating a new change and then updating its status, but nothing appears in the Execution Logs page.<\/p><p>\u00a0<\/p><p>Any help would be appreciated.<\/p>","publishedAt":"2024-07-10T10:52:00+0000","author":{"userId":55048,"username":"jamurkin","avatar":"","profileUrl":"\/members\/jamurkin-55048","reputation":1,"rank":{"id":"14","name":"Apprentice","avatarIcon":{"source":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397.png","thumbnail":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png"},"usernameIcon":{"source":"","thumbnail":""},"styling":{"bold":true,"italic":false,"underline":false,"color":""}},"badges":[{"title":"Lightning (Mc)Learner","image":"f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"}],"signature":"","posts":1,"customoptions":7,"options":1024,"usertitle":"Apprentice","customtitle":"Apprentice"},"sticky":false,"replyCount":1,"likedBy":[],"poll":null,"answeredPoll":false,"bestAnswer":null,"tags":["Freshservice","Automations"],"forum":{"url":"\/ticket-workflow-management-11379","categoryId":11379,"title":"Ticket & Workflow Management","parent":{"url":"\/using-freshservice-11329","categoryId":11329,"title":"Using Freshservice","metaRobots":"index, follow","type":0},"metaRobots":"index, follow","type":0}},"breadcrumbs":[{"url":"\/","title":"Community"},{"url":"\/using-freshservice-11329","title":"Using Freshservice"},{"url":"\/ticket-workflow-management-11379","title":"Ticket & Workflow Management"},{"url":"\/ticket-workflow-management-11379\/workflow-not-triggered-after-change-is-updated-or-created-37477","title":"Workflow not triggered after Change is updated or created"}],"replies":[{"postId":98122,"privatePostId":14867,"contentType":"question_reply","author":{"userId":15990,"username":"bfish","avatar":"","profileUrl":"\/members\/bfish-15990","reputation":6,"rank":{"id":"16","name":"Top Contributor","avatarIcon":{"source":"cc6b4106-d4de-4efd-a298-a768bdf775e0.png","thumbnail":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png"},"usernameIcon":{"source":"","thumbnail":""},"styling":{"bold":false,"italic":false,"underline":false,"color":""}},"badges":[{"title":"Lightning (Mc)Learner","image":"f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Salud, Ideator","image":"f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","image":"f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","image":"83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"signature":"","posts":6,"customoptions":7,"options":1024,"usertitle":"Top Contributor","customtitle":"Top Contributor"},"content":"<p>Hi <user-mention data-id=\"55048\">@jamurkin<\/user-mention>,<\/p><p>I stumbled upon this question while looking for something else.\u00a0 I don\u2019t have a direct answer for you, but one thing you can try is to add a \u201cCreate note\u201d action before the webhook just to make sure the workflow is being triggered properly.\u00a0 If it is being triggered, then you know the issue is likely with the webhook.<\/p><p>Brandon<\/p>","likes":[],"attachments":[],"visible":true,"ipAddress":"","creationDate":"2024-10-03T15:38:53+0000","isHighlighted":false,"isPinned":false}],"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/","authorData":{"15990":{"id":15990,"url":"\/members\/bfish-15990","name":"bfish","avatar":"","userTitle":"Top Contributor","rank":{"isBold":false,"isItalic":false,"isUnderline":false,"avatarIcon":"cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/cc6b4106-d4de-4efd-a298-a768bdf775e0_thumb.png","name":"Top Contributor"},"userLevel":1,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"},{"title":"Salud, Ideator","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f33139e7-e77e-44db-90f1-90f9f2e24d06_thumb.png"},{"title":"Smooth talker [5]","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f15ed3b9-d6e9-46d3-839c-3e944abedf19_thumb.png"},{"title":"Wizard of Creative Thinking (5)","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/83768e86-162b-48f3-b765-e53f9c8338fb_thumb.png"}],"isBanned":false},"55048":{"id":55048,"url":"\/members\/jamurkin-55048","name":"jamurkin","avatar":"","userTitle":"Apprentice","rank":{"isBold":true,"isItalic":false,"isUnderline":false,"avatarIcon":"c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/c4fdcdb1-15eb-44af-849c-fcb8ae67a397_thumb.png","name":"Apprentice"},"userLevel":0,"badges":[{"title":"Lightning (Mc)Learner","url":"https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/f2d5151f-629d-4bfc-89c0-a8ab24f200ab_thumb.png"}],"isBanned":false}},"totalRepliesPageCount":1,"repliesAuthorSettingMap":{"bfish":{"showBadges":true,"showReputation":true}},"currentRepliesPage":1,"languageList":[],"totalRepliesCount":1,"pinnedReply":null,"showBestAnswer":false,"currentSort":"dateline.asc","disableFileAttachments":true,"unlimitedEditPermission":false,"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","topic_view.reported_content_modal.reason.placeholder":"Type your reason here","just":"just now","translated.by.ai":"Translated using AI","translating":"Translating...","translate.all":"Translate All","{plural} ago":"{plural} ago"}}}'><div> <div class="pagination"> <div class="pages"><span class="paginatin-current">Page 1 / 1 </span></div> </div> <div class="post box__pad qa-topic-post-box" data-helper="gallery" data-data='{"delegate": "img:not([src*=\"emojione\"]), a.fancybox img", "type": "image"}'> <p>Hi <user-mention data-id="55048">@jamurkin</user-mention>,</p><p>I stumbled upon this question while looking for something else. I don’t have a direct answer for you, but one thing you can try is to add a “Create note” action before the webhook just to make sure the workflow is being triggered properly. If it is being triggered, then you know the issue is likely with the webhook.</p><p>Brandon</p> <hr class="seperator m-b-0 "> </div> </div></div> <div class="box box__pad"> <div class="box__content qa-reply reply-editor-wrapper"> <h3>Reply</h3> <br/> <div data-preact="groups-destination/GroupJoin" data-props='{"publicGroupMessage": true}'></div> <div data-preact="editor/postEditor" data-props='{"disableFileAttachments":true,"isControl":false,"topicId":37477,"redirect":true,"isGuest":true,"placeholder":"topic.reply.placeholder.textarea"}' ></div> </div> </div> </div> </div> </div> <div class="col col--side Sidebar qa-div-sidebar custom-sidebar"> <div class="module Sidebarmodule"> <div data-preact="widget-notification/FeaturedTopicsWrapper" class="" data-props="{"widget":"featuredSide"}"></div> <div data-preact="related-topics/RelatedTopics" data-props="{"widgetTitle":"Related topics","pageSize":"5"}"> </div> <div data-preact="widget-most-liked/index.sync" class="" data-props="{"config":{"id":"widget_7","widget_type":"leaderboard","title":"Most helpful members this week","pagesize":"5","days":"7"},"maxResults":"5","amount":"5","period":"7","title":"Most helpful members this week","phrases":{"Forum":{"{n} like.single|{n} like.plural":"{n} like|{n} likes"}}}"></div> </div> </div> </div> </div> <div class="full-width Template-secondary"> <div class="sitewidth"> <div class="col col--main has--side"> </div> </div> </div> <div class="full-width Template-footer"> <div data-preact="powered-by-insided/index" class="powered-by-insided-footer" data-props="{"rootUrl":"community.freshworks.com","termsConditions":"\/site\/terms","cookieConfig":{"use_external_modal":false,"mapping":{"required":1,"anonymous":2,"all":3}},"communityVisibility":"public","isGuestUser":true,"phrases":{"Forum":{"branded.back_to_top":"Back to top","Terms & Conditions":"Terms of Use","cookiepolicy.link":"Cookie settings"}}}"><div class="Template-footer"><div class="sitewidth box box--blend" data-component="scrollTopStickyButton"><div class="templatefoot"><a href="https://www.gainsight.com/customer-communities/" class="logo-gainsight" title="Visit Gainsight.com" target="_blank" rel="noreferrer" aria-label="Powered by Gainsight"><span class="is-hidden">Powered by Gainsight</span></a></div><div class="templatefoot-privacy-links"><a href="/site/terms" aria-label="Terms & Conditions">Terms of Use</a></div><span class="scroll-to-top-sticky-button js-scrollto widget--base-shadow is-hidden-S custom-scroll-to-top" title="Back to top" aria-label="Back to top"></span></div></div></div> </div> <div class="modals box is-hidden js-legacy-modals"> <div class="qa-register-modal" data-helper="modal" data-data='{"modal_id": "register", "mainClass": "modal--register"}' id="modal_register" > <label for="" > </label> <h2> Join the Community </h2> <p> <div class="modal-login-header" style="">Already have an account? 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Register to participate in user interviews, usability tests, and other user research studies to help us transform our products and create delightful experiences.</p> <a style='margin-top: 56px; padding-right: 24px; padding-left: 24px' class='btn--cta' href='https://www.surveymonkey.com/r/L9MZKCB' target='_blank'>REGISTER NOW</a> </div> <div class='image-wrapper' style='flex-basis: 30%'><img style='max-width: 100%' src='https://uploads-us-west-2.insided.com/freshworks-en/attachment/e6b9a1d3-fcff-44ee-ab97-7b692d8ae3d9.png' /></div> </div> </div> <style> .category-widget { display: none; background: #EDF2FB; border: 1px solid #D5D6DA; border-radius: 4px; margin: 0 10px; } .category-10000 .category-widget, .category-10006 .category-widget, .category-10005 .category-widget { display: block; } .category-widget .title { font-size: 32px; line-height: 40px; max-width: 560px; font-family: 'Sailec-Medium'; } .custom-html-widget-with-image { display: flex; flex-direction: row; align-items: center; 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function set_body_height() { // set body height = window height $('body').height($(window).height()); } $(document).ready(function() { $(window).bind('resize', set_body_height); set_body_height(); }); var categoryCardsWidget = document.querySelector('.qa-div-main.widget-wrapper'); if (categoryCardsWidget) { var parentWidget = categoryCardsWidget.parentNode var newWidget = document.createElement("div") //newWidget.innerHTML = template //parentWidget.insertBefore(newWidget, categoryCardsWidget) } </script> <style> .Sidebarmodule .col, .Sidebarmodule .widget .box__pad.custom-link-sidebar-widget { background: #f7f7f7; border: 1px solid #D5D6DA; border-radius: 4px; padding: 20px 24px 24px; } .custom-link-sidebar-widget p { margin-top: 4px; } .custom-link-sidebar-widget .btn--cta { width: 100%; margin-top: 16px; line-height: 40px; } @media (max-width: 1024px) { .custom-link-sidebar-widget { margin-right: 16px; margin-left: 16px; margin-top: 0 !important; } } @media (max-width: 767px) { .Sidebarmodule .col, .Sidebarmodule .widget .box__pad.custom-link-sidebar-widget { padding: 20px 16px 16px; } } </style> <script> /* Sidebar widgets for product updates and ideas */ var urlMap = { 11246: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Support%20Desk', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Support%20Desk' }, 11247: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshservice', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshservice' }, 11250: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshsales', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshsales' }, 11252: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Messaging', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Messaging' }, 11253: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Contact%20Center', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Contact%20Center' }, 10012: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshping', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshping' }, 11249: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshmarketer', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshmarketer' }, 11248: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshteam', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshteam' }, 11254: { ideaUrl: 'https://community.freshworks.com/ideas?filters%5BideationStatus%5D%5B0%5D=New&filters%5BproductArea%5D%5B0%5D=Freshdesk%20Customer%20Success', productUpdateUrl: 'https://community.freshworks.com/product-updates?filters%5BproductArea%5D%5B0%5D=Freshdesk%20Customer%20Success' } } if (window.inSidedData.page.name === 'Category' && window.inSidedData.content.category.id && urlMap[window.inSidedData.content.category.id]) { var ideaUrl = urlMap[window.inSidedData.content.category.id].ideaUrl var productUpdateUrl = urlMap[window.inSidedData.content.category.id].productUpdateUrl var parentNode = document.querySelector('.module.Sidebarmodule') var firstChild = parentNode.firstChild var ideaTemplate = `<div style='margin-top: 40px' class='box__content box__pad custom-link-sidebar-widget'> <h5>Product Ideas</h5> <p>Browse and vote on the latest ideas related to this product!</p> <a class='btn--cta' href=${ideaUrl}>HELP US BUILD</a> </div>` var productUpdateTemplate = `<div class='box__content box__pad custom-link-sidebar-widget'> <h5>Product Updates</h5> <p>Review the latest updates and release notes about this product!</p> <a class='btn--cta' href=${productUpdateUrl}>EXPLORE PRODUCT UPDATES</a> </div>` var newProductUpdateWidget = document.createElement("div") newProductUpdateWidget.className = 'box widget widget--html qa-widget-html' newProductUpdateWidget.innerHTML = productUpdateTemplate parentNode.insertBefore(newProductUpdateWidget, firstChild) firstChild = parentNode.firstChild var newIdeaWidget = document.createElement("div") newIdeaWidget.className = 'box widget widget--html qa-widget-html' newIdeaWidget.innerHTML = ideaTemplate parentNode.insertBefore(newIdeaWidget, firstChild) } </script> <style> #modal_login > h4 { padding-top: 10px; } .modal-login-header { font-family: "National-Book", Arial, "Helvetica Neue"; font-weight: 500; font-size: 16px; background-color: #F2F8FF; padding: 8px 16px 8px 16px; } .forgot-password-trigger { float: right; } .btn--linkedin, .qa-sso-google > div { text-transform: uppercase !important; font-family: var(--config--main-button-base-font-family); font-size: 14px !important; } .register-terms-checkbox { padding-top: 12px; } /* Normal view */ @media only screen and (min-width: 768px) { .qa-login-modal > .btn--linkedin, #modal_login > .btn--linkedin, .box__content > .btn--linkedin { float: left !important; } .btn--sso { width: 49% !important; margin-right: 5px !important; } .mfp-content { /*width: 640px !important; */ padding-top: 56px !important; padding-left: 56px !important; padding-right: 56px !important; padding-bottom: 40px !important; } /* qa-login-modal */ #modal_login > h2, #modal_register > h2 { margin-bottom: 24px !important; } .seperator--text { margin-top: 24px !important; } .first.choices--stacked > #login_remember{ display:none; } #modal_login > h4 { font-size: 14px; padding-top: 20px !important; } .js-ajax-form--login > .form__row > .first, .js-ajax-form--registration > .form__row > .first{ padding:0px !important; margin-bottom: 4px; } .js-ajax-form--login > .form__row > .second, .js-ajax-form--registration > .form__row > .second{ padding-bottom:5px !important; } .js-ajax-form--login > .box--blend { display: none !important; } .js-ajax-form--login > #login_submit{ margin-bottom: 24px; } } /* Mobile view */ @media only screen and (max-width: 520px) { .modal-login-header{ /* text-align: center; */ } .mfp-container.mfp-s-ready.mfp-inline-holder { padding: 0px !important; } .mfp-container > .mfp-content { margin-bottom: 100px; border-radius: unset !important; padding-left: 16px !important; padding-right: 16px !important; padding-top: 24px !important; padding-bottom: 24px !important; } .qa-register-modal > h2, .qa-login-modal > h2 { font-size: 21px; font-weight: 800; } } </style> <script> /* * Modal changes */ // Remove native SAML button and add inject at the bottom instead $('a.qa-sso-saml_v2').remove(); $('form.js-ajax-form--login').after('<a href="/ssoproxy/login?ssoType=saml"><button type="submit" class="btn--full-width" style="cursor: pointer; text-transform: uppercase; border:none; background-color: transparent; color: #3973e6ff;">Login for Freshworks Employees</button></a>'); // Remove remember me checkbox $('label[for="login_remember"]').remove(); // Phrase overrides $('.qa-login-modal > .seperator--text').html('<span>or use your username</span>'); $('.qa-register-modal > #modal_login > h4').html('Social Sign Up'); $('.qa-register-modal > #modal_login > .btn--linkedin').text('Sign up with Linkedin'); $('.qa-register-modal > #modal_login > div:nth-child(3) > a > div:nth-child(2)').text('Sign up with Google'); $('#register_submit').text('SIGN UP'); // Add new unique identifiers for CSS purposes $('a[data-modal="forgot"]').addClass('forgot-password-trigger'); $('#modal_login > form > div:nth-child(3) > div.first > label').addClass('forgot-password-label'); $('label[for="register_terms"]').addClass('register-terms-checkbox'); // Move the forgotten password link var forgot = $('a[data-modal="forgot"]'); $('.forgot-password-label').before(forgot); // Set custom placeholders $('#register_user_username').attr('placeholder', 'This is the name people will know you by in the community'); $('#register_user_email').attr('placeholder', 'Add in your work email address'); $('#register_user_password').attr('placeholder', 'Create password'); </script> <script> /* Promotional Widgets for pages*/ if (inSidedData.content.category.id == 11246 || inSidedData.content.category.id == 11239) { //checks category ids to show/not show // Make the widget visible $('#happy-hour-colin').removeClass().removeAttr('style'); //include style="display:none;" on HTML widget to initiate dyanmic content } else if (inSidedData.content.category.id == 11240 || inSidedData.content.category.id == 11197 || inSidedData.content.category.id == 11248 || inSidedData.content.category.id == 11247) { //EE page ID // Make the widget visible $('#freshdesk-customer-spotlight').removeClass().removeAttr('style'); } else if (inSidedData.content.category.id == 11241 || inSidedData.content.category.id == 11260 || inSidedData.content.category.id == 11250) { //CRM page ID // Make the widget visible $('#freshdesk-customer-spotlight').removeClass().removeAttr('style'); } </script>  <script> // Remove default footer //$('.Template-footer').remove(); </script> <style> .logo-insided { display:none !important; } </style> <style> .login-prompt-wrapper { background: rgba(38, 38, 39, 0.8); height: 100%; left: 0; position: fixed; text-align: center; top: 0; width: 100%; z-index: 9999; } .login-prompt-wrapper .login-prompt-content { background: #ebeff2; height: 69%; left: 50%; /*padding: 72px 32px;*/ position: absolute; top: 50%; transform: translate(-50%, -50%); width: 328px; overflow-y: auto; max-height: 669px; } @media (min-width: 768px) { .login-prompt-wrapper .login-prompt-content { padding: 50px 72px 40px 72px; width: 610px; } } @media (max-width: 768px) { .login-prompt-image-footer { /*display: none;*/ } } .login-prompt-wrapper .login-prompt-image { height: auto; margin-top: 15%; width: 80%; } .login-prompt-wrapper .login-prompt-image-footer { /*height: 55.4px; margin-bottom: 40px; margin-left: -72px !important; margin-bottom: -86px !important;*/ width: 100%; position: absolute; left: 0; bottom: 0; } .login-prompt-image-footer{ padding-top: 1%; } .login-prompt-wrapper .login-prompt-title { color: #262627; font-size: 24px; font-weight: normal; line-height: 32px; margin-bottom: 40px; } .login-prompt-wrapper .cta-access-account { margin-bottom: 32px; width: 90%; padding: 20px; font-size: 22px; text-transform: none; border-radius: 8px; } .login-prompt-wrapper .login-prompt-close-button { background: transparent; border: none; cursor: pointer; position: absolute; right: 14px; top: 14px; } .login-prompt-wrapper .login-prompt-signup { font-size: 21px; font-weight: normal; line-height: 24px; letter-spacing: -1px; } .login-prompt-signup .btn_login { font-size: 21px; } #login-prompt-content:focus-visible { outline: transparent; } .login-prompt-image, .login-prompt-title, .login-prompt-signup, .freshworks-signup { position: relative; z-index: 1; } #btn-close-login { z-index: 1; } </style> <script> const sessionStorage = window.sessionStorage; const CLOSED_ONCE_KEY = "community-closed-login"; let firstFocusableElement, lastFocusableElement; const closeSVG = ` <svg width="14" height="14" viewBox="0 0 14 14" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M1 1L13 13" stroke="#898989" stroke-width="2"/> <path d="M13 1L1 13" stroke="#898989" stroke-width="2"/> </svg> `; function setCookie(cname, cvalue, exdays) { const d = new Date(); d.setTime(d.getTime() + exdays * 24 * 60 * 60 * 1000); let expires = "expires=" + d.toUTCString(); document.cookie = cname + "=" + cvalue + ";" + expires + ";path=/"; } function getCookie(cname) { let name = cname + "="; let decodedCookie = decodeURIComponent(document.cookie); let ca = decodedCookie.split(";"); for (let i = 0; i < ca.length; i++) { let c = ca[i]; while (c.charAt(0) == " ") { c = c.substring(1); } if (c.indexOf(name) == 0) { return c.substring(name.length, c.length); } } return ""; } function createPromptLogin() { const loginPrompt = document.createElement("div"); loginPrompt.className = "login-prompt-wrapper"; loginPrompt.setAttribute("role", "dialog"); const loginPromptContent = document.createElement("div"); loginPromptContent.className = "login-prompt-content"; loginPromptContent.setAttribute("id", "login-prompt-content"); loginPromptContent.setAttribute("tabindex", "0"); const image = document.createElement("img"); image.src = "https://uploads-us-west-2.insided.com/freshworks-en/attachment/7572f011-06cb-4d87-bb2c-ffa83c8462b4.png"; image.className = "login-prompt-image"; const image2 = document.createElement("img"); image2.src = "https://uploads-us-west-2.insided.com/freshworks-en/attachment/98560360-593b-4b45-ad54-f2c5dc1ff970.png"; image2.className = "login-prompt-image-footer"; const title = document.createElement("p"); title.className = "login-prompt-title"; title.innerHTML = '<br><br><p style="font-size: 29px; letter-spacing:-1px; width:95%; margin-left:15px; margin: auto;">Penny for your thoughts? <br>The Community would love to hear from you.</p>'; const cta = document.createElement("a"); cta.className = "btn btn--cta cta-access-account freshworks-signup"; cta.href = "#"; cta.innerHTML = "SIGN UP FOR FREE"; cta.setAttribute("tabindex", "0"); const closeBtn = document.createElement("button"); closeBtn.className = "login-prompt-close-button"; closeBtn.innerHTML = closeSVG; closeBtn.setAttribute("id", "btn-close-login"); closeBtn.setAttribute("tabindex", "0"); closeBtn.addEventListener("click", function () { window.removeEventListener("keydown", checkTab); sessionStorage.setItem(CLOSED_ONCE_KEY, true); loginPrompt.parentNode.removeChild(loginPrompt); }); const signUp = document.createElement("div"); signUp.className = "login-prompt-signup"; signUp.innerHTML = `Already have an account? <a href="/member/login" class="btn_login js-open-modal freshworks-login" data-modal="login"><u>Log in.</u></a>`; loginPromptContent.appendChild(image); loginPromptContent.appendChild(title); loginPromptContent.appendChild(cta); loginPromptContent.appendChild(signUp); loginPromptContent.appendChild(closeBtn); loginPromptContent.appendChild(image2); loginPrompt.appendChild(loginPromptContent); return loginPrompt; } function createAndShowPromptLogin() { // Modal will only be shown if the cookie is not set, user gets 3 day period of not seeing if already shown var days = 3; if (getCookie("modal-open") != 1) { const containerElement = document.querySelector("main.body-wrapper"); const promptLogin = createPromptLogin(); containerElement.appendChild(promptLogin); document.getElementById("login-prompt-content").focus(); setCookie("modal-open", "1", days); } } function initTabControl() { firstFocusableElement = document.getElementById("login-prompt-content"); lastFocusableElement = document.getElementById("btn-close-login"); window.addEventListener("keydown", checkTab); } function checkTab(e) { let isTabPressed = e.key === "Tab" || e.keyCode === 9; 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I also love watching movies and I have a sweet spot for baking.", profile_link: "https://community.freshworks.com/members/niran-47022" }, { name: "Preethi Sri", username: "@Preethi Cx expert", title: "<b> Let's Chat </b> - <em> Apps and Marketplace Integrations, Portal/Knowledge Base, Ticket & Workflow Management", img: "https://uploads-us-west-2.insided.com/freshworks-en/attachment/fdd3fdd9-6090-44d3-a5a6-9a99b84f4e69.png", bio: "I'm Niranjan and I've been providing solutioning and delivering customer delight to diverse businesses across APMEA and Europe for more than 2 years.", products: "Freshdesk, Freshchat, Freshcaller, Customer Service Suite", interests: "I'm an avid gamer who enjoys the world of PC and console games. 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