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How Colgate-Palmolive embraces Google Chat worldwide | Google Workspace Blog
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worldwide | Google Workspace Blog"><meta name="twitter:description" content="From the C-suite to the mailroom, Google Chat has transformed the way Colgate employees stay connected and get work done."><meta name="twitter:image" content="https://storage.googleapis.com/gweb-cloudblog-publish/images/Colgate_on_background.max-2500x2500.png"><meta name="twitter:site" content="@GoogleWorkspace"><meta name="track-metadata-page_template" content="blog article"><script type="application/ld+json">{"@context":"https://schema.org","@type":"BlogPosting","@id":"https://workspace.google.com/blog/customer-stories/how-google-chat-keeps-colgate-palmolives-global-team-connected","headline":"How Colgate-Palmolive embraces Google Chat worldwide","description":"From the C-suite to the mailroom, Google Chat has transformed the way Colgate employees stay connected and get work done.","image":"https://storage.googleapis.com/gweb-cloudblog-publish/images/Colgate_on_background.max-2500x2500.png","author":[{"@type":"Person","name":"Mitch Cohen","url":""}],"datePublished":"2024-10-25","publisher":{"@type":"Organization","name":"Google Cloud","logo":{"@type":"ImageObject","url":"https://www.gstatic.com/devrel-devsite/prod/v8bb8fa0afe9a8c3a776ebeb25d421bb443344d789b3607754dfabea418b8c4be/cloud/images/cloud-logo.svg"}},"url":"https://workspace.google.com/blog/customer-stories/how-google-chat-keeps-colgate-palmolives-global-team-connected","keywords":["Customer Stories","Chat and Spaces"]}</script><link rel="canonical" href="https://workspace.google.com/blog/customer-stories/how-google-chat-keeps-colgate-palmolives-global-team-connected"><meta name="track-metadata-page_post_title" content="How Colgate-Palmolive embraces Google Chat worldwide"><meta name="track-metadata-page_post_labels" content="Customer Stories"><meta name="track-metadata-page_first_published" 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data-p="%.@."workspace","customer-stories/how-google-chat-keeps-colgate-palmolives-global-team-connected","en"]" data-node-index="0;0" jsmodel="hc6Ubd" view c-wiz data-ogpc><div class="T4LgNb " jsname="a9kxte"><div jsname="qJTHM" class="kFwPee"><article class="nRhiJb-qJTHM" jsaction="rcuQ6b:npT2md" jscontroller="kxO7ab"><section class="nRhiJb-DARUcf"><div class="Wdmc0c nRhiJb-DbgRPb-wNfPc-cGMI2b"><div class="Qwf2Db-MnozTc Qwf2Db-MnozTc-OWXEXe-MnozTc-qWD73c nRhiJb-BFbNVe-r8s4j-bMElCd dIsJJe" track-name="customer stories"track-type="tag">Customer Stories</div><div class="nRhiJb-ObfsIf"><div class="nRhiJb-kR0ZEf-OWXEXe-GV1x9e-R6PoUb"></div><div class="nRhiJb-kR0ZEf-OWXEXe-GV1x9e-EehZO nRhiJb-fmcmS-oXtfBe"><h1 class="Qwf2Db-MnozTc Qwf2Db-MnozTc-OWXEXe-MnozTc-ibL1re"><div class="Qwf2Db-MnozTc Qwf2Db-MnozTc-OWXEXe-MnozTc-ibL1re">How <span class="FewWi">Google Chat</span> keeps Colgate-Palmolive’s global team connected</div></h1></div></div><div class="nRhiJb-fmcmS-oXtfBe dEogG">October 25, 2024</div></div></section><div class="EKklye"><div class="nRhiJb-DARUcf ZWw7T"><div class="npzWPc"><div class="dzoHJ"><div class="nRhiJb-DX2B6 nRhiJb-DX2B6-OWXEXe-h30Snd"><div class="nRhiJb-j5y3u"><ul class="nRhiJb-Qijihe phRaUe" role="list"><li class="hpHPGf"><a class="nRhiJb-ARYxNe" href="https://x.com/intent/tweet?text=How%20Google%20Chat%20keeps%20Colgate-Palmolive’s%20global%20team%20connected%20@GoogleWorkspace&url=https://workspace.google.com/blog/customer-stories/how-google-chat-keeps-colgate-palmolives-global-team-connected" data-g-event="social icons: body"data-g-action="share: x"data-g-label="https://xcom/intent/tweettext=how google chat keeps colgate-palmolive’s global team connected%20@googleworkspace&url=https://workspacegooglecom/blog/customer-stories/how-google-chat-keeps-colgate-palmolives-global-team-connected" target="_blank" rel="noopener"><svg class="nRhiJb-Bz112c nRhiJb-Bz112c-OWXEXe-DX2B6 nRhiJb-Bz112c-OWXEXe-nSuQf" viewBox="0 0 24 24" role="presentation" 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href="mailto:?subject=How%20Google%20Chat%20keeps%20Colgate-Palmolive’s%20global%20team%20connected&body=Check%20out%20this%20article%20on%20the%20Cloud%20Blog:%0A%0AHow%20Google%20Chat%20keeps%20Colgate-Palmolive’s%20global%20team%20connected%0A%0AFrom%20the%20C-suite%20to%20the%20mailroom,%20Google%20Chat%20has%20transformed%20the%20way%20Colgate%20employees%20stay%20connected%20and%20get%20work%20done.%0A%0Ahttps://workspace.google.com/blog/customer-stories/how-google-chat-keeps-colgate-palmolives-global-team-connected" data-g-event="social icons: body"data-g-action="share: email"data-g-label="mailto:subject=how google chat keeps colgate-palmolive’s global team connected&body=check%20out%20this%20article%20on%20the%20cloud%20blog:%0a%0ahow google chat keeps colgate-palmolive’s global team connected%0a%0afrom the c-suite to the mailroom google chat has transformed the way colgate employees stay connected and get work 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loading="lazy"/></section></div></div></div></section><section class="nRhiJb-DARUcf"><div class="nRhiJb-DbgRPb-wNfPc-ma6Yeb nRhiJb-DbgRPb-wNfPc-cGMI2b"><section class="DA9Qj nRhiJb-ObfsIf nRhiJb-fmcmS-oXtfBe"><div class="nRhiJb-kR0ZEf-OWXEXe-GV1x9e-c5RTEf"></div><div class="nRhiJb-kR0ZEf-OWXEXe-GV1x9e-qWD73c"><h5 class="cHE8Ub Qwf2Db-MnozTc Qwf2Db-MnozTc-OWXEXe-MnozTc-qWD73c">Mitch Cohen</h5><p class="nRhiJb-qJTHM khCp7b">Director: Collaboration, Colgate-Palmolive</p></div></section></div></section><div class="nRhiJb-DARUcf"><div class="nRhiJb-ObfsIf nRhiJb-DbgRPb-wNfPc-ma6Yeb nRhiJb-DbgRPb-qWD73c-cGMI2b"><div class="nRhiJb-kR0ZEf-OWXEXe-GV1x9e-ibL1re dzoHJ"><div class="aLW4J" track-metadata-module="left rail"><h5 class="qZDXV Qwf2Db-MnozTc Qwf2Db-MnozTc-OWXEXe-MnozTc-wNfPc">Google Workspace Newsletter</h5><p class="nRhiJb-cHYyed Mrfygc nRhiJb-BP2Omd-ma6Yeb-KE6vqe nRhiJb-DbgRPb-R6PoUb-cGMI2b">Keep up with the evolving future of work and collaboration with insights, trends, and product news.</p><a class="nRhiJb-LgbsSe nRhiJb-LgbsSe-OWXEXe-CNusmb-o6Shpd " href="https://workspace.google.com/?source=gafb-blog_article-body-en#newsletter" data-g-event="blog_article: body"data-g-action="google workspace newsletter"data-g-label="https://workspacegooglecom/source=gafb-blog_article-body-en#newsletter">SIGN UP </a></div></div><div class="OYL9D nRhiJb-kR0ZEf-OWXEXe-GV1x9e-OiUrBf" jsname="tx2NYc"><section class="Wy08Ac nRhiJb-qJTHM-OWXEXe-hJDwNd nRhiJb-DbgRPb-II5mzb-cGMI2b"><span class="dQQu7c" jsaction="rcuQ6b:npT2md" jscontroller="YSybTb" data-track-type="" soy-skip ssk='5:kbe95'><p><a href="https://www.colgatepalmolive.com/">Colgate-Palmolive</a> (Colgate) has been around for more than 200 years, reimagining a healthier future for all people, their pets, and our planet. Our customers have always depended on our products to care for their homes, families, and pets, which is why trust is fundamental to our business. Taking care of our employees has helped us continue to grow and serve our customers effectively for 200 years. That’s why, in 2015, we made the decision to adopt <a href="https://workspace.google.com/">Google Workspace</a> as our collaboration suite. </p><p>Our mission was to give Colgate’s people, who work in more than 130 countries and 200 locations, the ability to collaborate and communicate more easily with each other. <b>Now, everyone from the C-suite to the mailroom at Colgate has a Google Workspace account and uses it daily.</b> This is especially true for <a href="https://workspace.google.com/products/chat/">Chat</a>, <a href="https://workspace.google.com/products/drive/">Drive</a>, and <a href="https://workspace.google.com/products/meet/">Meet</a>, which are closely integrated with our day-to-day operations. </p><h3>A new type of communication for a new era of Colgate</h3><p>Chat has become critical to our daily work. With <a href="https://support.google.com/chat/answer/7659784?hl=en#:~:text=Spaces%3A%20A%20central%20place%20where,quick%20discussion%20after%20a%20meeting.">spaces in Chat</a>, our teams spread around the world can more easily coordinate, share information, and connect with one another. The IT group that I work with is made up of nearly 150 employees, spread from New York to Mumbai. We use our team space to discuss everything from system health and IT tickets to birthdays and memes. </p><p>That communal space helps us build connections that we couldn’t over email, and that’s vital for a global organization that doesn't see each other a lot in person. In the event of any IT incident, a Chat space is created with the relevant people, so we can share information much faster than before. Chat has helped us resolve incidents more quickly, and this means the company is more secure.</p><p>One-on-one chats are used frequently for shorter, time-sensitive conversations, and we can pivot quickly to Meet for more detailed discussions if needed. This transition has helped take some noise out of our <a href="https://workspace.google.com/products/gmail/">Gmail</a> inboxes, because we have more options to tailor communications to different channels. For example, by moving company announcements to a space, or by shifting new topics in an email thread to a group chat, when people look at their inboxes, they see only messages that require their input or action. They don’t have to spend the first hour of their day sifting through emails to figure out which ones they have to respond to.</p><h3>One organization growing with one tool</h3><p>With Google Chat, we're centralizing our global account management and giving our people on the ground in new countries and regions the confidence that they’re part of the wider Colgate team. They can focus on knowing their customers, markets, and products, and we can support them from anywhere in the world.</p><p>We’ve seen a steady stream of improvements in Chat over the years as well. Our teams have connected some great 3rd-party services directly with Chat. For example, our IT Service Center has a ticket chatbot that helps folks resolve issues much faster. We also have some employees using the <a href="https://trello.com/power-ups/5a8bacdee5dc961a88f84b6d/google-chat">Trello Power-Up</a> to get notifications about their tasks without having to leave their core workflows.</p><p>The redesigned interface is going to help us better prioritize incoming messages across the organization. Beyond that, large moderated Chat spaces make it even easier to oversee company-wide communications directly in Chat, and the updated connection between Drive and Chat means we can read and respond to documents without leaving Chat. </p><p>We set out to find an easy-to-use toolset that would support innovation across our teams and fundamentally change what people could accomplish. We found that in Google Chat, and it’ll continue to support our company over the next 20+ years, with new feature releases and our own team’s use of it continuing to evolve.</p></span></section><section class="kcBhad"><section class="Fabbec"><span class="WrMNjb">Posted in</span><ul class="FzXI4e"><li class="I4B51b"><a href="https://workspace.google.com/blog/customer-stories" data-g-event="tag list: body"data-g-action="customer stories"data-g-label="https://workspacegooglecom/blog/customer-stories">Customer Stories</a></li><li class="I4B51b"><a href="https://workspace.google.com/blog/chat-spaces" data-g-event="tag list: body"data-g-action="chat and spaces"data-g-label="https://workspacegooglecom/blog/chat-spaces">Chat and Spaces</a></li></ul></section></section></div></div></div></div></div><section class="nRhiJb-DARUcf " track-metadata-module="related articles" track-metadata-module_headline="related articles"><div class="nRhiJb-DbgRPb-c5RTEf-ma6Yeb nRhiJb-DbgRPb-wNfPc-cGMI2b"><h5 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Our customers have always depended on our products to care for their homes, families, and pets, which is why trust is fundamental to our business. Taking care of our employees has helped us continue to grow and serve our customers effectively for 200 years. That\u2019s why, in 2015, we made the decision to adopt \u003ca href\u003d\"https://workspace.google.com/\"\u003eGoogle Workspace\u003c/a\u003e as our collaboration suite.\u00a0\u003c/p\u003e\u003cp\u003eOur mission was to give Colgate\u2019s people, who work in more than 130 countries and 200 locations, the ability to collaborate and communicate more easily with each other. \u003cb\u003eNow, everyone from the C-suite to the mailroom at Colgate has a Google Workspace account and uses it daily.\u003c/b\u003e This is especially true for\u00a0\u003ca href\u003d\"https://workspace.google.com/products/chat/\"\u003eChat\u003c/a\u003e, \u003ca href\u003d\"https://workspace.google.com/products/drive/\"\u003eDrive\u003c/a\u003e, and \u003ca href\u003d\"https://workspace.google.com/products/meet/\"\u003eMeet\u003c/a\u003e, which are closely integrated with our day-to-day operations.\u00a0\u003c/p\u003e\u003ch3\u003eA new type of communication for a new era of Colgate\u003c/h3\u003e\u003cp\u003eChat has become critical to our daily work. With \u003ca href\u003d\"https://support.google.com/chat/answer/7659784?hl\u003den#:~:text\u003dSpaces%3A%20A%20central%20place%20where,quick%20discussion%20after%20a%20meeting.\"\u003espaces in Chat\u003c/a\u003e, our teams spread around the world can more easily coordinate, share information, and connect with one another. The IT group that I work with is made up of nearly 150 employees, spread from New York to Mumbai. We use our\u00a0 team space to discuss everything from system health and IT tickets to birthdays and memes.\u00a0\u003c/p\u003e\u003cp\u003eThat communal space helps us build connections that we couldn\u2019t over email, and that\u2019s vital for a global organization that doesn't see each other a lot in person. In the event of any IT incident, a Chat space is created with the relevant people, so we can share information much faster than before. 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They don\u2019t have to spend the first hour of their day sifting through emails to figure out which ones they have to respond to.\u003c/p\u003e\u003ch3\u003eOne organization growing with one tool\u003c/h3\u003e\u003cp\u003eWith Google Chat, we're centralizing our global account management and giving our people on the ground in new countries and regions the confidence that they\u2019re part of the wider Colgate team. They can focus on knowing their customers, markets, and products, and we can support them from anywhere in the world.\u003c/p\u003e\u003cp\u003eWe\u2019ve seen a steady stream of improvements in Chat over the years as well. Our teams have connected some great 3rd-party services directly with Chat. For example, our IT Service Center has a ticket chatbot that helps folks resolve issues much faster. 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