Freshdesk Pricing, Features, and Reviews (Feb 2025)

<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <link rel="icon" href="https://www.softwaresuggest.com/favicon.ico" type="image/x-icon"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta http-equiv="Content-Security-Policy" content="block-all-mixed-content"> <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=5, minimum-scale=1.0">  <link rel="preconnect" href="https://fonts.googleapis.com"> <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin> <link rel="preload" href="https://fonts.googleapis.com/css2?family=Golos+Text:wght@300;400;500;600;700&display=swap" as="font" type="font/woff2" crossorigin> <link rel="stylesheet" type="text/css" href="https://fonts.googleapis.com/css2?family=Golos+Text:wght@300;400;500;600;700&display=swap" media="print" onload="this.media='all'">   <link rel="stylesheet" type="text/css" href="https://www.softwaresuggest.com/assets2/componentwise/profile_combine.css?v=0.01"> <link rel="stylesheet" type="text/css" href="https://www.softwaresuggest.com/assets2/componentwise/header/new_ss_header.css?v=17.75">     <link rel="stylesheet" type="text/css" href="https://www.softwaresuggest.com/assets2/componentwise/software_profile/ss_profile_new.css?v=17.75"> <link rel="preload" as="image" href="https://www.softwaresuggest.com/award_logo/best-integration-2025.png"> <link rel="preload" href="https://www.softwaresuggest.com/assets2/componentwise/js/profilepage/profile.js?v=17.75" as="script">  <link rel="preload" href="https://cdn-cookieyes.com/client_data/bfaf8f1bbd6087284be4841a/script.js" as="script"> <script> /*add css or script to append in head tag*/ function loadCss(e,t){var a=document.createElement("link");a.rel="stylesheet",a.type="text/css",a.href=e,document.getElementsByTagName("head")[0].appendChild(a)} function loadCommonCss(e,t){var a=document.createElement("link");a.rel="stylesheet",a.type="text/css",a.href=e,document.getElementsByTagName("head")[0].appendChild(a)} function loadScripts(e,t){!function n(){var a,c,o;0!=e.length?(a=e.shift(),c=n,(o=document.createElement("script")).async='""',o.type="text/javascript",o.src=a,o.defer='""',o.onload=o.onreadystatechange=function(){o.onreadystatechange=o.onload=null,c()},(document.getElementsByTagName("head")[0]||document.body).appendChild(o)):t&&t()}()} </script> <script> var hostUrl = 'https://www.softwaresuggest.com'; var siteregion = 'india'; var ip_baseUrl = 'https://www.softwaresuggest.com/us'; var baseUrl = 'https://www.softwaresuggest.com'; var countryUrl = 'https://www.softwaresuggest.com'; var exit_intent_init = '1'; var europien_country = ''; var mobile_popup_init = ''; var pdcmp = ''; pdcmp = '?utm_source='; var view_mob_session = false; </script>  <meta name="robots" content="all" />  <style type="text/css"> /*<![CDATA[*/ .call_popup_main .tooltip .tooltiptext{ top: 10px !important; } .call_popup_main .start_call_caliing_btn_round img,.call_popup_main .start_call_caliing_btn_round .header_req_call_icon{ display: none !important; } .call_popup_main .start_call_caliing_btn_round{ background-image: url('https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png'); background-size: 90%; background-position: center; background-repeat: no-repeat; border-radius: 10px !important; background-color: #fff !important; border: 2px solid #001965; width: 50px !important; height: 50px !important; } /*]]>*/ </style> <title>Freshdesk Pricing, Features, and Reviews (Feb 2025)</title>  <meta name="description" content="Discover Freshdesk pricing, features, user reviews, and product details. Request a free demo to see how Freshdesk can help streamline your business." />  <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:site" content="@SoftwareSuggest" /> <meta name="twitter:creator" content="SoftwareSuggest" /> <meta name="twitter:image" content="https://www.softwaresuggest.com/img/softwaresuggest-social-share.jpg" />  <meta property="og:type" content="website" /> <meta property="og:title" content="Freshdesk Pricing, Features, and Reviews (Feb 2025)" /> <meta property="og:url" content="https://www.softwaresuggest.com/freshdesk" /> <meta property="og:description" content="Discover Freshdesk pricing, features, user reviews, and product details. 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$(this).addClass("active"); var selected_tab = $(this).attr("data-tab"); $("#" + selected_tab).stop().addClass("active"); return false; }); } } </script><input type="hidden" class="categoryid" value="101"> <input type="hidden" class="sec_cat_diff" value=""> <input type="hidden" class="software_id" value="841"> <input type="hidden" class="company_id" value="7154"> <input type="hidden" class="soft_name" value="Freshdesk"> <input type="hidden" class="category_name" value="Help Desk Software"> <input type="hidden" class="categoryslug_name" value="Help Desk"> <input type="hidden" class="ga_page_type" value="Software"> <input type="hidden" class="ga_page_name" value=""> <input type="hidden" class="page_url" value="freshdesk"> <input type="hidden" class="prof_mob_or_desk" value="desktop"> <input type="hidden" class="profile_new_design" value="1"> <div class="content_white_bg"> <div class="stickey_div_main header_content"> <div class="container"> <div class="desk_breadcrumb"> <ul class="d-flex breadcrumb_main"> <li><a href="https://www.softwaresuggest.com">Home</a></li> <li><a href="https://www.softwaresuggest.com/help-desk-software">Help Desk Software</a></li> <li>Freshdesk</li> </ul> </div> <div class="ga_track_soft_list prof_soft_detail popup_new_append"> <input type="hidden" class="ga_soft_type" value="premium"> <input type="hidden" class="ga_soft_name" value="Freshdesk"> <input type="hidden" class="ga_claiming_status" value="CLAIMED"> <div class="container_fluid"> <div class="row"> <div class="col-12 col-md-12"> <div class="row header_image_margin"> <div class="col-3 col-md-1 d-flex align-items-center justify-content-center logo_main logo_pad_responsive"> <a href="https://ppctrack.softwaresuggest.com/freshdesk-help-glbl/organic/organic/cat-101" data-comp-id="7154" target="_blank" rel="sponsored nofollow noopener" class="ga_track_header_soft_logo d-flex align-items-center justify-content-center logo_main_prof"> <img height="70" width="70" src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo"> </a> </div> <div class="col-9 col-md-11 d-flex flex-column justify-content-center soft_name_rat_tick_main_outer"> <div class="d-flex soft_name_rat_tick_main"> <div class="pro_soft_name verify_img_flex"> <div class="sticky_inline_for_tickmark"> <h1>Freshdesk</h1> <div class="tooltip_hvr pro_varify_tickmark green_claim"> <div class="ss_tooltip" data-tooltip-pos="down" data-tooltip-length="medium"> This profile is claimed and managed by Freshworks.<hr>Please note that claimed profiles typically provide fresh content, prompt responses, accurate pricing, and improved user experiences. </div> <div class="verified_tick_bgimg verified_tooltip"></div> </div> </div> </div> <div class="d-flex leaders_lable_main ml-2"> <a href="https://www.softwaresuggest.com/help-desk-software#leader_matrix" target="_self" rel="noopener" class="d-flex align-items-center justify-content-center leaders_lable leader_matrix_link champions_color"> <span class="leaders_lable_icon_main"></span> Category <span>Champions</span> </a> </div> <div class="star_rating_outer"> <div class="col-md-3 star_main_div_green_outer"> <a href="https://www.softwaresuggest.com/freshdesk#user-reviews"> <div class="star_main_div_green"> <span class="starsvg_img_white"></span> </div> </a> </div> <div class="col-md-9 padding_main_ratings"> <p class="big_count">4.5<span>/5</span></p> <p class="all_review_count">Based on 26 Reviews </p> <a class="d-flex align-items-center write_rev_header wr_cursor desk_header_big_rat_wr_link" href="https://www.softwaresuggest.com/freshdesk/write-review" rel="noopener nofollow"><span class="wrt_rev_icon"></span> Write a Review</a> </div> <a class="d-flex align-items-center write_rev_header wr_cursor mob_header_big_rat_wr_link" href="https://www.softwaresuggest.com/freshdesk/write-review" rel="noopener nofollow"><span class="wrt_rev_icon"></span> Write a Review</a> </div> </div> <div class="d-flex align-items-center pro_sticky_button"> <div class="d-flex align-items-center btns_main sticky_btn_desktop_only"> <a class="ga_track_vwl_vwb d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn vwb_btn" target="_blank" href="https://ppctrack.softwaresuggest.com/freshdesk-help-glbl/organic/organic/cat-101" data-comp-id="7154" rel="sponsored nofollow noopener"> Visit Website<div class="bg_outbound_img_white"></div> </a> <a class="ga_track_vwl_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn ft_btn" target="_blank" href="https://ppctrack.softwaresuggest.com/freshdesk-help-glbl/organic/organic/cat-101" data-comp-id="7154" rel="sponsored nofollow noopener"> Request Demo<div class="bg_outbound_img_white"></div> </a> </div> <div class="d-flex align-items-center link_btns"> <a href="https://ppctrack.softwaresuggest.com/freshdesk-help-glbl/organic/organic/cat-101" data-comp-id="7154" target="_blank" rel="sponsored nofollow noopener" class="d-flex align-items-center ga_track_vwl_gq get_qut_btn cursor_pointer"> <span class="free_trial_icon_bgimg"></span> Get Quote </a> </div> </div> </div> </div> </div> <div class="d-flex align-items-center flex-column btns_main mobile_button_position sticky_btn_mobile_only"> <a class="ga_track_vwl_vwb d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn vwb_btn" target="_blank" data-comp-id="7154" href="https://ppctrack.softwaresuggest.com/freshdesk-help-glbl/organic/organic/cat-101" rel="sponsored nofollow noopener"> Visit Website<div class="bg_outbound_img_white"></div> </a> <a class="ga_track_vwl_rd d-flex align-items-center justify-content-center ripple_btn cat_vwbft_fdfcgp_btn ft_btn" target="_blank" data-comp-id="7154" href="https://ppctrack.softwaresuggest.com/freshdesk-help-glbl/organic/organic/cat-101" rel="sponsored nofollow noopener"> Request Demo<div class="bg_outbound_img_white"></div> </a> </div> </div> </div> </div> <div class="profile_nav_tabs"> <div class="nev_arrow_postion"> <ul class="d-flex elem_sticky_nav"> <li class="ss_active_tab"><a class="nav_link" data-active-nav="overview" href="#overview">Product Information</a></li> <li><a class="nav_link" data-active-nav="features" href="#features">Features</a></li> <li><a class="nav_link" data-active-nav="pricing" href="#pricing">Pricing</a></li> <li><a href="https://www.softwaresuggest.com/freshdesk/reviews" target="_self" rel="noopener">User Reviews</a></li> <li><a href="https://www.softwaresuggest.com/freshdesk/alternatives" target="_self" rel="noopener">Alternative</a></li> </ul> <span id="prev_nav" class="arrow_profile_img backgroundimage_arrow_left pre_nav_sticky" style="display: none;"></span> <span id="next_nav" class="arrow_profile_img backgroundimage_arrow_right next_nav_sticky"></span> </div> </div> </div> </div> <div class="sticky_empty_space"></div> <div class="container mobile_container_padding"> <div class="all_section_main"> <div class="overview_main_section"> <div id="overview" class="row prof_page_section"> <div class="col-12">  </div> <div class="col-xs-12 col-sm-12 col-xl-8 about_ss_section"> <div class="over_view_discription section_bg_prof"> <div class="d-flex "> <h2 class="subtitle_h3_heading">What is Freshdesk?</h2> </div> <div class="read-more mb-12 overview_mobile_view" style="--line-clamp: 3"> <p class="read_more_text_overview">Deliver exceptional customer service with Freshdesk Online Customer Support and Help Desk. Freshdesk is the customer support software that gives you everything you need to delight your customers.</p> </div> </div> <div id="award_section"> <div class="section_bg_prof award_section_remove_border"> <div class="row"> <div class="col-md-6"> <div class="pricing_award_sec_title"> <div class="subtitle_h3_heading">Pricing</div> </div> <div class="ga_track_soft_list start_pricing_top mobile_flex"> <div class="d-flex align-items-center pricing_icon_and_inner_title"> <span class="svg_icon_pricing"></span> <p>Freshdesk Starting Price</p> </div> <div class="start_pricing_main"> <div class="starting_basic_pricing"> <p class="big_starting_price">$ 0/<span>Per Month</span></p> </div> <div class="pricing_learn_more_section"> <a href="#pricing">View Detailed Pricing</a> </div> </div> </div> </div> <div class="col-md-6"> <div class="d-flex"> <div class="subtitle_h3_heading">Awards </div> </div> <div class="awards_leader_main"> <div class="img_award_main"> <img width="80" height="80" src="https://www.softwaresuggest.com/award_logo/best-integration-2025.png" alt="Freshdesk Award"> </div> <div class="award_leader_conent_main"> <p>Our Awards and Recognition</p> <div class="d-flex learn_more_btn_div"> <span class="more_award_popup_btn award_popup_ajax">More Awards</span> </div> </div> </div> </div> </div> </div> </div> </div> <div class="col-xs-12 col-sm-12 col-xl-4 about_ss_section"> <div class="gt_background pb-0 ga_track_soft_list"> <input type="hidden" class="ga_soft_type" value="premium"> <input type="hidden" class="ga_soft_name" value="Freshdesk"> <div class="gt_blue_bg for_ppc"> <div class="gt_text">Learn More About Freshdesk</div> <p class="text_p">Maximize your potential with custom solutions built for today’s opportunities and tomorrow’s challenges.</p> </div> <div class="d-flex justify-content-center"> <a class="ga_track_vwl_vwb popup_desk_field_main for_ppc d-flex align-items-center justify-content-center ripple_btn gt_button" target="_blank" href="https://ppctrack.softwaresuggest.com/freshdesk-help-glbl/organic/organic/cat-101" data-comp-id="7154" rel="sponsored nofollow noopener"> Visit Website<div class="bg_outbound_img_white"></div> </a> </div> </div> </div> </div> </div>  <div id="features" class="prof_page_section"> <div class="row section_main"> <div class="col-12 section_title"> <h2>Key Features of Freshdesk </h2> <p class="newdesign_title_sub_desc">Here are the powerful features that make Freshdesk stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.</p> </div> <div class="col-12"> <div class="section_bg_prof below_main_section_bg software_cat"> <div class="feature_software_description"> <ul class="row features_ul"> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Ticketing Management</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Automations</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Collaboration</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Self Service Portal</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Knowledge Base</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Multi Channel Support</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Customizable Reports</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Service Level Agreements (slas)</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Customer Feedback</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Mobile App</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Canned Responses</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Custom Ticket Fields</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Time Tracking</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Customizable Dashboard</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Agent Collision Detection</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Scenario Automation</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Social Media Integration</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Email To Ticket Conversion</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 ">Custom Roles</li> <li class="keyfeature-div col-xs-12 col-sm-12 col-md-6 col-lg-4 col-xl-3 scroll_to_feature">Custom Email Server</li> </ul> <div class="showmore_show_less_main"> <span class="show_more firsttab_showmore loadfeature_ajax">Show More <span class="keyboard_arrow_down"></span></span> </div> </div> </div> </div> </div> </div>   <div id="screenshots" class=""> <div class="ga_track_soft_list section_main section_bg_prof" id="video_panel"> <div class="d-flex"> <h2 class="subtitle_h3_heading">Freshdesk Screenshots </h2> </div> <div class="row"> <div class="col-sm-12 col-md-12 col-xl-6"> <input type="hidden" class="ga_soft_type" value="premium"> <input type="hidden" class="ga_soft_name" value="Freshdesk"> <a data-fancybox="gallery" class="ga_track_screenshots big_screenshot_profile d-flex screenshot_div fancybox" href="https://images.softwaresuggest.com/latest_screenshots/1522239355_screen4.png"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1522239355_screen4.png" alt="Freshdesk Screenshot1"> </a> </div> <div class="col-sm-12 col-md-12 col-xl-6"> <div class="ga_track_soft_list screenshot_row row"> <input type="hidden" class="ga_soft_type" value="premium"> <input type="hidden" class="ga_soft_name" value="Freshdesk"> <div class="col-md-4 main_small_ss_new "> <a href="https://images.softwaresuggest.com/latest_screenshots/1522239359_screen5.png" data-fancybox="gallery" class="ga_track_screenshots d-flex fancybox small_screenshot_div"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1522239359_screen5.png" alt="Freshdesk Small Screenshot 1"> </a> </div> <div class="col-md-4 main_small_ss_new "> <a href="https://images.softwaresuggest.com/latest_screenshots/1522239362_screen6.png" data-fancybox="gallery" class="ga_track_screenshots d-flex fancybox small_screenshot_div"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1522239362_screen6.png" alt="Freshdesk Small Screenshot 2"> </a> </div> <div class="col-md-4 main_small_ss_new "> <a href="https://images.softwaresuggest.com/latest_screenshots/1522239368_screen7.png" data-fancybox="gallery" class="ga_track_screenshots d-flex fancybox small_screenshot_div"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1522239368_screen7.png" alt="Freshdesk Small Screenshot 3"> </a> </div> <div class="col-md-4 main_small_ss_new "> <a href="https://images.softwaresuggest.com/latest_screenshots/1522239371_3.png" data-fancybox="gallery" class="ga_track_screenshots d-flex fancybox small_screenshot_div"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1522239371_3.png" alt="Freshdesk Small Screenshot 4"> </a> </div> <div class="col-md-4 main_small_ss_new "> <a href="https://images.softwaresuggest.com/latest_screenshots/1522239679_screen3.png" data-fancybox="gallery" class="ga_track_screenshots d-flex fancybox small_screenshot_div"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1522239679_screen3.png" alt="Freshdesk Small Screenshot 5"> </a> </div> <div class="col-md-4 main_small_ss_new last_div_screen_small"> <a href="https://images.softwaresuggest.com/latest_screenshots/1522239683_screen1.png" data-fancybox="gallery" class="ga_track_screenshots d-flex fancybox small_screenshot_div"> <img height="200" width="200" class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/latest_screenshots/1522239683_screen1.png" alt="Freshdesk Small Screenshot 6"> <span class="view_more_ss_btn d-flex align-items-center justify-content-center screen_view_more"><span class="screen_s_eyeicon"></span>View More</span> </a> </div> </div> </div> </div> </div> </div>  <div id="pricing" class="prof_page_section"> <div class="row section_main"> <div class="col-12 section_title"> <h2>Freshdesk Pricing</h2> <p class="newdesign_title_sub_desc"> Here are the pricing plans for Freshdesk. Choose the plan that best fits your requirements and budget. <span class="pricing_link ga_track_soft_list"> <input type="hidden" class="ga_soft_name" value="Freshdesk"> <input type="hidden" class="popup_soft_id" value="841"> <a class="ga_track_vwl_pcs pricing_link_style" data-comp-id="7154" href="https://ppctrack.softwaresuggest.com/freshdesk-help-glbl/organic/organic/cat-101" rel="sponsored nofollow noopener" target="_blank">Get Detailed Freshdesk pricing</a> as per your requirements. </span> </p> </div> <div class="col-12"> <div class="section_bg_prof pricing_discription"> <input type="hidden" class="ga_soft_type" value="premium"> <input type="hidden" class="ga_soft_name" value="Freshdesk"> <div class="row price_row_mar_top"> <div class="col-xl-3 pricing_sec_cell "> <div class="soft-pricing-table"> <div class="table-header"> <div class="soft-plan-heading" title="Free"> Free </div> <div class="d-flex flex-column align-items-center justify-content-center soft-plan-price"> <b>$ 0</b> <div class="pricing_bottom_text">Per Month</div> </div> </div> <div class="soft-pricing-instruction"> <ul> <li> Email & Social Ticketing </li> <li> Ticket Dispatch </li> <li> Knowledge Base </li> <li> Ticket Trend Report </li> <li> Datacenter Location </li> <li> Team collaboration</li> </ul> </div> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="hiden_logo" value="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Freshdesk"> <a href="https://ppctrack.softwaresuggest.com/freshdesk-help-glbl/organic/organic/cat-101" data-comp-id="7154" rel="sponsored nofollow noopener" target="_blank" class="ga_track_vwl_pbs wr_cursor d-flex align-items-center justify-content-center btn get-pricing-btn">Start Free Trial</a> </div> </div> </div> <div class="col-xl-3 pricing_sec_cell "> <div class="soft-pricing-table"> <div class="table-header"> <div class="soft-plan-heading" title="Growth"> Growth </div> <div class="d-flex flex-column align-items-center justify-content-center soft-plan-price"> <b>$ 14</b> <div class="pricing_bottom_text">Per Month</div> </div> </div> <div class="soft-pricing-instruction"> <ul> <li>Everything in Free and…</li> <li> Automation </li> <li> Collision Detection </li> <li> Marketplace Apps </li> <li> Helpdesk Report </li> <li> SLA & Business hour </li> <li> Custom email server</li> <li> Custom ticket views</li> <li> Ticket fields & status</li> <li> Customer fields</li> <li> Custom SSL</li> </ul> </div> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="hiden_logo" value="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Freshdesk"> <a href="https://ppctrack.softwaresuggest.com/freshdesk-help-glbl/organic/organic/cat-101" data-comp-id="7154" rel="sponsored nofollow noopener" target="_blank" class="ga_track_vwl_pbs wr_cursor d-flex align-items-center justify-content-center btn get-pricing-btn">Start Free Trial</a> </div> </div> </div> <div class="col-xl-3 pricing_sec_cell "> <div class="soft-pricing-table"> <div class="table-header"> <div class="soft-plan-heading" title="Pro"> Pro </div> <div class="d-flex flex-column align-items-center justify-content-center soft-plan-price"> <b>$ 50</b> <div class="pricing_bottom_text">Per Month</div> </div> </div> <div class="soft-pricing-instruction"> <ul> <li>Everything in Growth and…</li> <li> Round-robin Routing </li> <li> Custom Roles </li> <li> Custom Reports and Dashboards </li> <li> Customer Segments </li> <li> Versions in Knowledge Base </li> <li> Multiple Products (up to 5) </li> <li> Includes up to 5000 Collaborators </li> <li> Extendable API limits</li> <li> CSAT survey and reports</li> <li> Multiple SLA & Business hours</li> <li> SLA reminder and escalation</li> <li> Multilingual knowledge base</li> <li> Custom apps</li> </ul> </div> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="hiden_logo" value="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Freshdesk"> <a href="https://ppctrack.softwaresuggest.com/freshdesk-help-glbl/organic/organic/cat-101" data-comp-id="7154" rel="sponsored nofollow noopener" target="_blank" class="ga_track_vwl_pbs wr_cursor d-flex align-items-center justify-content-center btn get-pricing-btn">Start Free Trial</a> </div> </div> </div> <div class="col-xl-3 pricing_sec_cell "> <div class="soft-pricing-table"> <div class="table-header"> <div class="soft-plan-heading" title="Enterprise"> Enterprise </div> <div class="d-flex flex-column align-items-center justify-content-center soft-plan-price"> <b>$ 79</b> <div class="pricing_bottom_text">Per Month</div> </div> </div> <div class="soft-pricing-instruction"> <ul> <li>Everything in Pro and…</li> <li> Skill-based Routing </li> <li> Sandbox </li> <li> Audit Log </li> <li> Knowledge Base Approval Workflow </li> <li> Agent Shifts </li> <li> IP Range Restriction </li> <li> Email Bot</li> <li> Includes 5000 bot sessions/month </li> <li> HIPAA Compliance </li> <li> Assist Bot</li> <li> Auto-triage</li> <li> Article Suggester </li> <li> Robo Assist </li> <li> Canned Response Suggester </li> <li> PCI Compliance</li> <li> Multiple products (Unlimited)</li> <li> Social signals </li> </ul> </div> <div class="pricing-btn-div ga_track_soft_list"> <input type="hidden" class="hiden_logo" value="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Freshdesk"> <a href="https://ppctrack.softwaresuggest.com/freshdesk-help-glbl/organic/organic/cat-101" data-comp-id="7154" rel="sponsored nofollow noopener" target="_blank" class="ga_track_vwl_pbs wr_cursor d-flex align-items-center justify-content-center btn get-pricing-btn">Start Free Trial</a> </div> </div> </div> </div> </div> </div> <div class="d-flex align-items-center justify-content-between col-12"> <p class="last_update_price"><b>The pricing information for Freshdesk is sourced either directly from the software provider or publicly available materials. To get the most accurate and up-to-date costs, we advise reaching out to the vendor.</b></p> </div> <div class="d-flex align-items-center justify-content-between col-12 lastupdated_pricing_and_ft"> <p class="last_update_price">The pricing information was last updated on 16th February 2025.</p> <p class="ft_available_pricing"><span class="gree_tick_ft"></span> Free Trial is available </p> </div> </div> </div>     <div id="specifications" class=""> <div class="row section_main"> <div class="col-12 section_title"> <h2>Freshdesk Specifications</h2> <p class="newdesign_title_sub_desc">Get a closer look at the technical specifications and system requirements for Freshdesk. Find out if it's compatible with your operating system and other software.</p> </div> <div class="col-12"> <div class="section_bg_prof below_main_section_bg specification_section_content"> <div class="row row_ss_spacing"> <div class="col-3 specification_bg"> <div class="specification_list_view">Company Details :</div> </div> <div class="col-9 specification_width "> <div class="specification_list_view company_detail_list"> <div class="d-flex align-items-start specification_c_details"> <div class="blue_icon_main"> <span class="specification_icon company_service_specification_new"></span> </div> <span class="blue_icon_main_span_text d-flex align-items-start"><span class="comp_detail_title d-flex">Company Name :</span> Freshworks</span> </div> <div class="d-flex align-items-start specification_c_details"> <div class="blue_icon_main"> <span class="specification_icon headquarter_service_specification"></span> </div> <span class="blue_icon_main_span_text d-flex align-items-start"><span class="comp_detail_title d-flex">Headquarter : </span>Chennai</span> </div> <div class="ga_track_soft_list d-flex align-items-start specification_c_details"> <input type="hidden" class="ga_soft_name popup_soft_name" value="Freshdesk"> <div class="blue_icon_main"> <span class="specification_icon domain_service_specification"></span> </div> <span class="blue_icon_main_span_text d-flex align-items-start"><span class="comp_detail_title d-flex">Website : </span><a href="https://ppctrack.softwaresuggest.com/freshdesk-help-glbl/organic/organic/cat-101" data-comp-id="7154" target="_blank" rel="sponsored nofollow noopener" class="ga_track_vwl_comp_d specification_visit_website">Visit Website</a></span> </div> <div class="d-flex align-items-start specification_c_details"> <div class="blue_icon_main"> <span class="specification_icon home_service_specification"></span> </div> <span class="blue_icon_main_span_text d-flex align-items-start"><span class="comp_detail_title d-flex">Full Address : </span>SP Infocity, Block B, 1st Floor, 40, MGR Salai, Perungudi, Chennai, Tamil Nadu 600096, IN</span> </div> <div class="d-flex align-items-start specification_c_details"> <div class="blue_icon_main"> <span class="specification_icon varified_image"></span> </div> <span class="blue_icon_main_span_text d-flex align-items-start"><span class="comp_detail_title d-flex">Overview Provided by : </span> <a href="https://www.softwaresuggest.com/profile/anisha-8168494" target="_self" rel="noopener" class="verifier_name_link">Anisha</a> </span> </div> </div> </div> </div> <div class="row row_ss_spacing showmore_speci_witharrow_main"> <div class="col-3 specification_bg"> </div> <div class="col-9 specification_width"> <div class="showmore_speci_witharrow">Show More</div> </div> </div> <div class="row row_ss_spacing hiden_specification"> <div class="col-3 specification_bg"> <div class="specification_list_view">Freshdesk Categories on SoftwareSuggest :</div> </div> <div class="col-9 specification_width "> <div class="specification_list_view"> <div class="d-flex align-items-center specification_business specification_space "> <input type="hidden" class="ga_soft_name" value="Freshdesk"> <input type="hidden" class="ga_spe_ot_cat_name" value="CRM Software"> <a class="specification_category" href="https://www.softwaresuggest.com/crm-software" rel="noopener">CRM Software</a> <input type="hidden" class="ga_soft_name" value="Freshdesk"> <input type="hidden" class="ga_spe_ot_cat_name" value="Quality Management Software"> <a class="specification_category" href="https://www.softwaresuggest.com/quality-management-software" rel="noopener">Quality Management Software</a> <input type="hidden" class="ga_soft_name" value="Freshdesk"> <input type="hidden" class="ga_spe_ot_cat_name" value="Ticketing Management Software"> <a class="specification_category" href="https://www.softwaresuggest.com/ticketing-management-software" rel="noopener">Ticketing Management Software</a> <input type="hidden" class="ga_soft_name" value="Freshdesk"> <input type="hidden" class="ga_spe_ot_cat_name" value="Customer Feedback Software"> <a class="specification_category" href="https://www.softwaresuggest.com/customer-feedback-software" rel="noopener">Customer Feedback Software</a> <input type="hidden" class="ga_soft_name" value="Freshdesk"> <input type="hidden" class="ga_spe_ot_cat_name" value="Live Chat Software"> <a class="specification_category" href="https://www.softwaresuggest.com/live-chat-software" rel="noopener">Live Chat Software</a> <input type="hidden" class="ga_soft_name" value="Freshdesk"> <input type="hidden" class="ga_spe_ot_cat_name" value="Customer Engagement Software"> <a class="specification_category" href="https://www.softwaresuggest.com/customer-engagement-software" rel="noopener">Customer Engagement Software</a> </div> </div> </div> </div> <div class="row row_ss_spacing hiden_specification"> <div class="col-3 specification_bg"> <div class="specification_list_view">Mobile Platforms : </div> </div> <div class="col-9 specification_width "> <div class="specification_list_view"> <div class="d-flex align-items-center mobile_wrap_speci"> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon android_service_specification"></span> </div> <span class="blue_icon_main_span_text"><a href="https://play.google.com/store/apps/details?id=com.freshdesk.helpdesk" rel="nofollow noopener" target="_blank">Android</a></span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon mobile_service_specification"></span> </div> <span class="blue_icon_main_span_text">iOS</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon mobileapp_service_specification"></span> </div> <span class="blue_icon_main_span_text"><a class="ga_track_andr_soft wr_cursor android_ios_link" href="https://www.softwaresuggest.com/freshdesk/mobile-app" rel="noopener">Freshdesk App</a></span> </div> </div> </div> </div> </div> <div class="row row_ss_spacing hiden_specification"> <div class="col-3 specification_bg"> <div class="specification_list_view">Language Support :</div> </div> <div class="col-9 specification_width "> <div class="specification_list_view mobile_scroll_lang_main"> <div class="d-flex align-items-center specification_space mobile_wrap_speci mobile_scroll_lang"> <div class="blue_icon_main"> <span class="specification_icon language_service_specification"></span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Arabic</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Chinese</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Czech</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Danish</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Dutch</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">English</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Finnish</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">French</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">German</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Italian</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Japanese</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Korean</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Norwegian</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Polish</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Portuguese</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Russian</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Spanish</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Swedish</span> </div> <div class="d-flex align-items-center language_seprator_line"> <span class="blue_icon_main_span_text">Turkish</span> </div> </div> </div> </div> </div> <div class="row row_ss_spacing hiden_specification"> <div class="col-3 specification_bg"> <div class="specification_list_view">Business :</div> </div> <div class="col-9 specification_width "> <div class="specification_list_view"> <div class="d-flex align-items-center specification_gap"> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon freelancer_service_specification"></span> </div> <span class="blue_icon_main_span_text">Freelancers</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon rocket_service_specification"></span> </div> <span class="blue_icon_main_span_text">StartUps</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon analytics_service_specification"></span> </div> <span class="blue_icon_main_span_text">SMBs</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon enterprice_service_specification"></span> </div> <span class="blue_icon_main_span_text">Enterprises</span> </div> </div> </div> </div> </div> <div class="row row_ss_spacing hiden_specification"> <div class="col-3 specification_bg"> <div class="specification_list_view">Available Support :</div> </div> <div class="col-9 specification_width "> <div class="specification_list_view"> <div class="d-flex align-items-center specification_gap"> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon email_service_specification"></span> </div> <span class="blue_icon_main_span_text"> Email </span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon phone_service_specification"></span> </div> <span class="blue_icon_main_span_text"> Phone </span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon support_service_specification"></span> </div> <span class="blue_icon_main_span_text">Live Support</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon training_service_specification_new"></span> </div> <span class="blue_icon_main_span_text">Training</span> </div> <div class="d-flex align-items-center"> <div class="blue_icon_main"> <span class="specification_icon ticket_service_specification"></span> </div> <span class="blue_icon_main_span_text">Tickets</span> </div> </div> </div> </div> </div> <div class="row row_ss_spacing hiden_specification"> <div class="col-3 specification_bg"> <div class="specification_list_view">Integrations :</div> </div> <div class="col-9 specification_width "> <div class="specification_list_view"> <ul class="d-flex align-items-center specification_ul"> <li class="keyfeature-div data_view blue_icon_main_span_text"><a href="https://www.softwaresuggest.com/alacrity-time-attendance">Alacrity Time and Attendance</a></li> </ul> </div> </div> </div> </div> </div> </div> </div>   <div id="comparison" class=""> <div class="row section_main"> <div class="col-12 section_title"> <h2>Freshdesk Comparisons</h2> <p class="newdesign_title_sub_desc">Compare Freshdesk with other similar options available in Help Desk Software. Explore the key differences to see why it's the top choice for businesses and individuals.</p> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 "> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-helpspot-help-desk" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1498814298_helpspot-logo.png" alt="HelpSpot Help Desk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="HelpSpot Help Desk">HelpSpot Help Desk</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 "> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-samanage" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1470142853_samanage_logo.png" alt="Samanage logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Samanage">Samanage</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 "> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-halo-service-desk" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1616766276_Halo_Service_Desk.png" alt="Halo Service Desk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Halo Service Desk">Halo Service Desk</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 "> <a href="https://www.softwaresuggest.com/compare/touch-point-helpdesk-vs-freshdesk" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1540876344_TP_logo.png" alt="Touch Point Help Desk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Touch Point Help Desk">Touch Point Help Desk</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 "> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-freescout" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1543911309_icon_300.png" alt="FreeScout logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="FreeScout">FreeScout</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 "> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-servicenow-itsm" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1568373656_servicenow.jpg" alt="ServiceNow ITSM logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="ServiceNow ITSM">ServiceNow ITSM</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-azuredesk" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1492759790_logo.png" alt="AzureDesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="AzureDesk">AzureDesk</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-otrs" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1471004055_OTRS_Logo.png" alt="OTRS logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="OTRS">OTRS</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-support-cc-by-500apps" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1649330718_large-logo.png" alt="Support.cc by 500apps logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Support.cc by 500apps">Support.cc by 500apps</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-trengo" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1561705255804_b_71.png" alt="Trengo logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Trengo">Trengo</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-sysaid" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1625563251_Twitter-profile-720x720_3.png" alt="SysAid logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="SysAid">SysAid</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-vivantio-itsm" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1506069675_Vivantio ITSM-logo.png" alt="Vivantio ITSM logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Vivantio ITSM">Vivantio ITSM</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-liveagent" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1416479958_logo-liveagent.png" alt="LiveAgent logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="LiveAgent">LiveAgent</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-kace" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1561705251644_b_71.png" alt="KACE logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="KACE">KACE</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-drag" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1552895442_Drag logo.png" alt="Drag logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Drag">Drag</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-faveo-helpdesk" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1556886149_logo-1.png" alt="Faveo HelpDesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Faveo HelpDesk">Faveo HelpDesk</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-help-scout" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1476365431_help sco.png" alt="Help Scout logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Help Scout">Help Scout</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-freshservice" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496834794_FS_DEV_400x400.png" alt="Freshservice logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshservice">Freshservice</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-topdesk" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1561705235606_b_71.png" alt="TOPdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="TOPdesk">TOPdesk</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-microsoft-sharepoint" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1542699537_Microsoft SharePoint logo.png" alt="Microsoft SharePoint logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Microsoft SharePoint">Microsoft SharePoint</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-4 col-md-6 col-sm-6 col-12 extra_soft_compare extra_soft_compare_hidden"> <a href="https://www.softwaresuggest.com/compare/freshdesk-vs-hesk-help-desk" rel="noopener" class="card_comparision d-flex"> <div class="pro_comp_div pro_comp_logo_main d-flex align-items-center "> <div class="pro_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1496835039_FD_DEV_400x400.png" alt="Freshdesk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Freshdesk">Freshdesk</span> </div> <div class="pro_campare_comp_div d-flex align-items-center"> <div class="pro_campare_comp_logo d-flex align-items-center justify-content-center"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://images.softwaresuggest.com/software_logo/1498637203_hesk-logo.png" alt="Hesk Help Desk logo" width="42" height="26" loading="lazy" rel="preload"> </div> <span title="Hesk Help Desk">Hesk Help Desk</span> <div class="vs_logo_div d-flex align-items-center justify-content-center"> <span>VS</span> </div> </div> </a> </div> <div class="col-lg-12 col-md-12 col-sm-12 col-12 d-flex"> <span class="extra_soft_compare_show_more_btn"> <span class="view_more_less">View more</span> Freshdesk comparisons <span class="keyboard_arrow_down"></span> <span class="keyboard_arrow_up"></span> </span> </div> </div> </div>  <div class="row"> <div class="col-xs-12 col-sm-12 col-xl-9 listing-part-col">  <div id="description" class=""> <div class="row section_main"> <div class="col-12 section_title"> <h2>Freshdesk Description</h2> <p class="newdesign_title_sub_desc">Here's the comprehensive description of Freshdesk. Gain a brief understanding of its unique features and exceptional benefits.</p> </div> <div class="col-12"> <div class="software_discription section_bg_prof below_main_section_bg "> <div class="soft_desc_main"> <div class="d-flex align-items-center custom_tab_list"> <a href="#description_tab_1" data-tab="description_tab_1" class="ripple_btn d-flex align-items-center active_tab"><span class="desc_tab_icon desc_icon"></span>Description</a> <a href="#description_tab_2" data-tab="description_tab_2" class="ripple_btn d-flex align-items-center "><span class="desc_tab_icon prorevi_icon"></span>Product Review</a> </div> <div id="description_tab_1" class="custom_tab_panel active_tab_panel"> <p style="text-align:justify">Freshdesk is a cloud-based customer support software that lets you support customers through of traditional channels such phone and email, social channels like as Facebook and Twitter, and your own branded community.</p> <p style="text-align:justify">Freshdesk is a comprehensive customer support software designed to streamline interactions between businesses and their customers. With its intuitive interface and robust features, Freshdesk empowers organizations to deliver exceptional customer service across multiple channels. Freshdesk offers a centralized platform for managing customer inquiries, tickets, and support requests. </p> <p style="text-align:justify">Through its ticketing system, businesses can efficiently track, prioritize, and resolve customer issues in a timely manner. The platform allows for seamless collaboration among support agents, enabling them to share information and work together to resolve complex problems.</p> <p style="text-align:justify">One of Freshdesk's standout features is its multichannel support capabilities. Whether customers reach out via email, phone, chat, or social media, Freshdesk consolidates all communications into a single interface, providing agents with a holistic view of each customer's interaction history. This omnichannel approach ensures consistency and enables businesses to deliver personalized support experiences.</p> <p style="text-align:justify">Freshdesk also offers powerful automation tools to streamline repetitive tasks and enhance efficiency. With features like ticket routing, automated responses, and knowledge base integration, businesses can optimize their support workflows and focus on delivering value to their customers.</p> <p style="text-align:justify"> </p> </div> <div id="description_tab_2" class="custom_tab_panel "> <p>Freshdesk is an award-winning cloud-hosted customer support and helpdesk software. It simplifies support services by providing an easy-to-use interface for the customers and support team. Thus, improving customer satisfaction and experience. Companies can easily achieve streamlined workflow and automation with Freshdesk.</p> <p>Since its inception in June 2011, Freshdesk has helped its customers provide exceptional customer support.</p> <p>Freshworks, Inc., the parent company of Freshdesk, has used its customer support software to effectively manage its other 5 products and expand its business to more than 150,000 clients worldwide. </p> <p><a href="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/trusted-customers.png"><img alt="freshdesk-happy" class="aligncenter lazy-loaded size-large td-animation-stack-type0-2 wp-image-14705" src="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/trusted-customers.png" style="border:0px; box-sizing:border-box; clear:both; display:block; height:261px; margin:6px auto 21px; max-width:100%; opacity:unset !important; text-align:center; transition:opacity 0.3s cubic-bezier(0.39, 0.76, 0.51, 0.56) 0s; width:696px" /></a></p> <p>Getting Started:</p> <p>This Helpdesk Ticketing Software provides freemium services. It even provides a 21-day trial account of their Estate Plan (a higher version of the Software). The trial experience crafted by them is really insightful. Once you log in as an agent, Freshdesk support ensures your journey with them is perfect by providing demos via email, personal phone calls, and follow-backs.</p> <p>The impeccable support provided by this Helpdesk Software gives an insight into ‘How effective your support can be using Freshdesk’.  </p> <h2><strong>Features:</strong></h2> <h3><strong>TICKETING</strong></h3> <p>Ticketing is the Atomic Unit of any Helpdesk Productivity Software. Freshdesk hosts an informative and holistic dashboard for ticketing. Multiple actions are accessible at the fingertips.</p> <p><a href="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/ticketing.png" style="box-sizing: border-box; background-color: transparent; color: rgb(0, 90, 140); text-decoration-line: none;"><img alt="freshdesk-ticketing" class="aligncenter lazy-loaded size-large td-animation-stack-type0-2 wp-image-12204" src="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/ticketing.png" style="border-style:initial; border-width:0px; box-sizing:border-box; clear:both; display:block; height:420px; margin:6px auto 21px; max-width:100%; opacity:unset !important; text-align:center; transition:opacity 0.3s cubic-bezier(0.39, 0.76, 0.51, 0.56) 0s; width:672px" /></a></p> <h3><strong>Ticket Inbox Features</strong></h3> <ul> <li>Team Collaboration: All teams can collaborate to serve the customers with easy transfer of tickets. When faced with a development issue, the Support team can easily loop in the Development team.</li> <li>Creating and Saving Custom Views: Each Agent can create his/her custom views, which can be saved with a unique name for each view.</li> <li>Assign Status, Priority and Agent: One can quickly manage tickets by defining the Ticket Properties. The ticket status is displayed in the sidebar.</li> <li>No Work Collision: It might happen that multiple agents end up working on the same ticket. To avoid this case, Freshdesk provides an Agent Collision Detection feature. Agents can see who else is viewing or replying to a ticket using agent collision detection.</li> <li>Notification for updates on the ticket: Agents are notified about any updates on the ticket since they last opened it.</li> <li>Private Notes: Private notes can be added to tickets. These notes are hidden from the customers but can be seen by an agent who can view the ticket. These help with training new employees.</li> </ul> <h3><strong>SUPPORT VIA MULTIPLE CHANNELS</strong></h3> <p>Regarding Support, ‘The more, the merrier’ is true. Customers try to connect with the company in the easiest way possible. With multiple platforms available, preferences change with each customer. Freshdesk makes it easy by integrating multiple channels into a single support platform.</p> <ul> <li>Direct Email Channel:  Agents can assign, categorize and resolve email tickets formed from support. All emails to support are directly converted to tickets. These tickets can be managed via Freshdesk or Email.</li> <li>Feedback Widget Channel: This widget can be embedded anywhere on the website. It is similar to the support form, where the customer can easily input queries. Tickets are generated from this form.</li> <li>Facebook Channel: With Facebook, the helpdesk team can create curated Wall posts and direct messages to help customers easily. Moreover, Posts and Direct Messages can be easily converted into tickets.</li> <li>Twitter Channel: With Twitter, Freshdesk helps the helpdesk team find tweets related to an individual’s business. It even monitors keywords and trends for the user. Twitter mentions and DM can be converted to tickets.</li> </ul> <h3><strong>PEP UP SUPPORT WITH GAMIFICATION</strong></h3> <ul> <li>Freshdesk Arcade is the Game. In this, Ticket scores are monitored for each agent. Completing tasks with better customer satisfaction adds points to the agent’s score, while negative feedback or a low response time subtracts. Agents win trophies and badges for their performance.</li> <li>Multiple quests are also available to increase the excitement and productivity of agents.</li> <li>This is how you can get started with gamification!</li> </ul> <h3><strong>HELP BEFORE THEY EVEN ASK!</strong></h3> <ul> <li>Technical documentation, product tutorials, answers to frequently asked questions, and other tips can be made available by setting up a knowledge base. When a customer Googles his problem, the knowledge base can provide him with the solution. Thus, helping improve customer satisfaction and reduce ticket volume.</li> <li>Freshdesk provides Support integrated with Google  Analytics. Integration with Analytics provides insight into customer problems and guides content creation. Community Forums, too, can be easily established using Freshdesk.</li> </ul> <h3><strong>REPORTING</strong></h3> <ul> <li>Freshdesk provides various reporting functions that easily equip agents with answers to the following questions:</li> <li>How is my helpdesk doing? (Helpdesk in-depth report)</li> <li>How many agents should be on shift today? (“Day of the week and hour of the day trend” report)</li> <li>Are my customers happy? (Top customer analysis report)</li> <li>Which tickets are causing the chaos? (Ticket level scrutiny)</li> <li>Who are my best agents? (Multiple metrics)</li> <li>What are my best groups? (Performance distribution report)</li> <li>What is my support team’s capacity? (Response metrics)<br /> <br /> <a href="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/freshdesk-reports.png" style="box-sizing: border-box; background-color: transparent; color: rgb(0, 90, 140); text-decoration-line: none;"><img alt="freshdesk-reporting" class="aligncenter lazy-loaded size-large td-animation-stack-type0-2 wp-image-12206" src="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/freshdesk-reports.png" style="border-style:initial; border-width:0px; box-sizing:border-box; clear:both; display:block; height:341px; margin:6px auto 21px; max-width:100%; opacity:unset !important; text-align:center; transition:opacity 0.3s cubic-bezier(0.39, 0.76, 0.51, 0.56) 0s; width:696px" /></a></li> </ul> <h3><br /> <strong>PERSONALIZED DASHBOARD</strong></h3> <p>The visual Dashboard can observe and monitor all reports and performance indices. It provides a bird’s eye view of the Support.</p> <p><a href="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/agent-dashboard.png" style="box-sizing: border-box; background-color: transparent; color: rgb(0, 90, 140); text-decoration-line: none;"><img alt="freshdesk dashbord" class="aligncenter lazy-loaded size-large td-animation-stack-type0-2 wp-image-12207" src="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/agent-dashboard.png" style="border-style:initial; border-width:0px; box-sizing:border-box; clear:both; display:block; height:701px; margin:6px auto 21px; max-width:100%; opacity:unset !important; text-align:center; transition:opacity 0.3s cubic-bezier(0.39, 0.76, 0.51, 0.56) 0s; width:696px" /></a></p> <h3><strong>INTEGRATION</strong></h3> <ul> <li>Freshdesk can be integrated with a large pool of Apps. Visit Freshdesk Marketplace to discover more.</li> <li>Unique requirements can also be catered to by creating custom Applications and sharing them on Freshdesk Marketplace.</li> <li>An easy API Integration facility is available.<br /> <br /> <a href="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/apps-integration.png" style="box-sizing: border-box; background-color: transparent; color: rgb(0, 90, 140); text-decoration-line: none;"><img alt="freshdesk integration" class="aligncenter lazy-loaded size-large td-animation-stack-type0-2 wp-image-12208" src="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/apps-integration.png" style="border-style:initial; border-width:0px; box-sizing:border-box; clear:both; display:block; height:420px; margin:6px auto 21px; max-width:100%; opacity:unset !important; text-align:center; transition:opacity 0.3s cubic-bezier(0.39, 0.76, 0.51, 0.56) 0s; width:672px" /></a></li> </ul> <h3><strong>TECHNICAL SPECIFICATIONS</strong></h3> <ul> <li> <h4><strong>DEVICES SUPPORTED</strong></h4> </li> </ul> <ol> <li>Mac</li> <li>Web-based</li> <li>Windows</li> <li>Linux</li> </ol> <ul> <li> <h4><strong>GLOBAL SUPPORT</strong></h4> </li> </ul> <ol> <li>Multilingual support (more than 30 languages)</li> <li>Integratable with services like Transifex, Localize, OneSky and Google Translate.</li> </ol> <ul> <li> <h4><strong>SECURITY</strong></h4> </li> </ul> <ol> <li>Custom SSL certificates</li> <li>Trusted IP (whitelist specific IP ranges)</li> <li>Virtual private network</li> <li>Single Sign-on</li> </ol> <ul> <li> <h4>Pricing Model</h4> </li> </ul> <ol> <li>Free</li> <li>Monthly Payment</li> <li>Yearly payment</li> </ol> <p><a href="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/freshdesk-pricing-plans.png" style="box-sizing: border-box; background-color: transparent; color: rgb(0, 90, 140); text-decoration-line: none;"><img alt="freshdesk security" class="aligncenter lazy-loaded size-full td-animation-stack-type0-2 wp-image-12209" src="https://softwaresuggest-cdn.s3.ap-southeast-1.amazonaws.com/pageimages/freshdesk-pricing-plans.png" style="border-style:initial; border-width:0px; box-sizing:border-box; clear:both; display:block; margin:6px auto 21px; max-width:100%; opacity:unset !important; text-align:center; transition:opacity 0.3s cubic-bezier(0.39, 0.76, 0.51, 0.56) 0s; width:930px" /></a></p> <ul> <li> <h4><strong>TARGET MARKET</strong></h4> </li> </ul> <ol> <li>Large Enterprises</li> <li>Midsize Business</li> <li>Small Business</li> </ol> <ul> <li> <h4><strong>DEPLOYMENT</strong></h4> </li> </ul> <p>Cloud-hosted</p> <ul> <li> <h4><strong>AVAILABLE SUPPORT</strong></h4> </li> </ul> <ol> <li>Phone</li> <li>Email</li> <li>Training</li> <li>Live support</li> </ol> <h4><strong>PROs :</strong></h4> <ul> <li>Freshdesk is free for unlimited agents in its basic plan i.e. Sprout version. Perfect for businesses without extensive support requirements.</li> <li>SLA policy is available for all pricing versions. Custom SLA policies from Estate Version.</li> <li>Quick editing of Ticket View without Apply Button.</li> <li>Tickets can be exported in CSV and XLS format with all available fields. The fields can also be customized.</li> <li>Tickets can be managed via email using special commands.</li> <li>Example: @Simonsays “status”:”pending”, “priority”:”medium”, “agent”:”John Robert” @Simonsays syntax can assign properties of the tickets without entering the Freshdesk System via a browser.</li> </ul> <h4><strong>Cons :</strong></h4> <ul> <li>Setting up support via Freshdesk takes time as multiple attributes are configured.</li> <li>Images in ticket attachments open in a new tab instead of a Quick view.</li> <li>Agent Time tracking is not automated. The agent needs to punch in his time manually. It can be automated via Integration with time-tracking applications.</li> </ul> <p><strong>Personal Experience:</strong><br /> <br /> The Software is self-explanatory. No technical skills are required to set it up. The experience created by the Freshdesk Team is easy to comprehend and holistic. The large database of video tutorials, how-to articles, and extensive support make the adaptation of the software smooth.</p> <p>With broad features, it reduces many tasks and streamlines workflow. Thus, helping its customers never to lose their customers.</p> <p>Freshdesk, a product of Freshworks, is really a product that your team will love!</p> </div> </div> <div class="mobile_view_desc_show" style="display: none;"> <div class="d-flex align-items-center"> Read More <div class="keyboard_arrow_down"></div> </div> </div> <div class="mobile_view_desc_hide" style="display: none;"> <div class="d-flex align-items-center"> Read Less <div class="keyboard_arrow_up"></div> </div> </div> </div> </div> </div> </div>   <div class="append_ppl_viewed"></div>   <div id="resources" class=""> <div class="row section_main"> <div class="col-12 section_title"> <h2>Freshdesk Resources</h2> </div> <div class="col-12"> <div class="section_bg_prof resources_tab_main below_main_section_bg"> <div class="resources_nav_outer_div"> <div class="custom_tab_list"> <a href="#resources_tab_videos" data-tab="resources_tab_videos" class="resources_tab ripple_btn active_tab">Videos</a> <a href="#resources_tab_1" data-tab="resources_tab_1" class="resources_tab ripple_btn ">Webinars</a> </div> <span id="resources_prev_nav" class="resources_left_arrow" style="display: none;"></span> <span id="resources_next_nav" class="resources_right_arrow" style="display: none;"></span> </div> <div class="resources_content_main_div"> <div id="resources_tab_1" class="custom_tab_panel "> <div class="row"> <div class=" resources_tab_div col-sm-6 col-xl-4"> <div class="ebook_main"> <span class="d-flex align-items-center justify-content-center webi_fancybox resources_lead_popup_open ajax_load_popup_form"> <img class="lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://img.youtube.com/vi/vNPLea0B5Go/sddefault.jpg" alt="webinar" loading="lazy" rel="preload" height="200" width="200"> <img class="webinar_video_play_btn lazyload" src="https://www.softwaresuggest.com/assets2/desktop_view/assets/icon/ajax-loader.svg" data-src="https://www.softwaresuggest.com/assets2/img/icons/youtube_play_btn.svg" alt="youtube_play_btn" loading="lazy" rel="preload" height='70' width='70'> </span> <span class="ebook_name_text se-ranking resources_lead_popup_open ajax_load_popup_form">Level up your CX with Self-Service and AI Search | Freshdesk Webinar with Yext</span> <span class="resources_get_copy_btn resources_lead_popup_open ajax_load_popup_form">Watch Now for free</span> <input type="hidden" class="button_title" value="Level up your CX with Self-Service and AI Search | Freshdesk Webinar with Yext"> <input type="hidden" class="button_link" value='<iframe width="560" height="315" src="https://www.youtube.com/embed/vNPLea0B5Go" frameborder="0" allow="accelerometer; 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Check out verified user reviews & ratings based on Freshdesk's features, user-friendliness, customer support, and other factors that contribute to its overall appeal.</p> </div> <div class="col-12"> <div class="section_bg_prof overall_reviews_section"> <div class="below_main_section_bg"> <div class="border_bottom_overall_reviews"> <div class="row padding_overall_review"> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-5"> <div class="row"> <div class="col-md-3 star_main_div_green_outer"> <div class="star_main_div_green"> <span class="starsvg_img_white"></span> </div> </div> <div class="col-md-9 padding_count_ratings"> <p class="big_count"> 4.5<span>/5</span> </p> <p class="all_review_count">Based on 26 Reviews </p> </div> </div> </div> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-7 write_review_ask_ques_main"> <a class="d-flex align-items-center justify-content-center write_review_profile_where_reviwes write_rev_header wr_cursor" href="https://www.softwaresuggest.com/freshdesk/write-review" rel="noopener nofollow">Write a Review</a> <span class="or_btw_ask_ques">Or</span> <div class="ga_track_soft_list ask_q_button_div_prof"> <input type="hidden" class="ga_soft_name" value="Freshdesk"> <span class="ga_track_overall_ask_q ajax_load_popup_form ask_q_button_prof">Ask a Question</span> </div> </div> </div> </div> <div class="second_section_main_overall"> <div class="row"> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-4"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="90" x="0px" y="0px" viewBox="0 0 80 80"> <title>Feature</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <text class="rev_value_text" x="50%" y="60%">4.5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Feature</p> <p class="average_text">Out of 5</p> </div> </div> </div> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-4"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="94" x="0px" y="0px" viewBox="0 0 80 80"> <title>Ease of use</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <text class="rev_value_text" x="50%" y="60%">4.7</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Ease of use</p> <p class="average_text">Out of 5</p> </div> </div> </div> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-4"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="86" x="0px" y="0px" viewBox="0 0 80 80"> <title>Value for money</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <text class="rev_value_text" x="50%" y="60%">4.3</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Value for money</p> <p class="average_text">Out of 5</p> </div> </div> </div> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-4"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="88" x="0px" y="0px" viewBox="0 0 80 80"> <title>Customer support</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <text class="rev_value_text" x="50%" y="60%">4.4</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Customer support</p> <p class="average_text">Out of 5</p> </div> </div> </div> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-6"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp rev_progress_bar noselect" data-progress="84.3" x="0px" y="0px" viewBox="0 0 80 80"> <title>Likelihood to recommend</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"></path> <text class="rev_value" x="50%" y="60%">84.3%</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Likelihood to recommend</p> <p class="average_text">Out of 100%</p> </div> </div> </div> </div> </div> <div class="third_section_overall_review"> <div class="d-flex "> <h3 class="subtitle_h3_heading pros_cons_heading">Freshdesk Pros and Cons Based on Customer Reviews</h3> </div> <div class="row"> <div class="col-xs-12 col-sm-3 col-md-12 col-lg-6 col-lg-4 col-xl-6"> <div class="d-flex content_check_main_div"> <span class="thumb_up_green"></span> <p>"The collaborative features allow multiple team members to work together seamlessly on customer issues."</p> </div> <div class="d-flex content_check_main_div"> <span class="thumb_up_green"></span> <p>"Freshdesk's centralized ticketing system helps in organizing and tracking customer interactions effectively."</p> </div> <div class="d-flex content_check_main_div"> <span class="thumb_up_green"></span> <p>"The user-friendly interface makes it easy for teams to manage and resolve tickets efficiently."</p> </div> </div> <div class="col-xs-12 col-sm-3 col-md-12 col-lg-6 col-xl-6"> <div class="d-flex content_check_main_div"> <span class="thumb_down_red"></span> <p>"The basic license may not offer enough features for larger businesses, limiting its utility."</p> </div> <div class="d-flex content_check_main_div"> <span class="thumb_down_red"></span> <p>"Integration with some platforms, like Viber, is not available, which can be a drawback for some users."</p> </div> </div> </div> </div> <p class="varifiedrev_line"><span class="shield_image_reviewsection"></span>SoftwareSuggest reviews are authentic and verified. <span class="review_sec_popupbtn ajax_load_popup_form">Here's how.</span></p> </div> </div> </div> </div> </div>   <div id="user-reviews" class="prof_page_section user_review_section_main_div"> <div class="row section_main"> <div class="ga_track_soft_list col-12 d-flex align-items-center justify-content-between section_title section_title_with_btn"> <input type="hidden" class="ga_soft_name" value="Freshdesk"> <div class="main_revsec_title">Showing <span class="rev_showing">3</span> out of 26 Reviews</div> </div> <div class="col-12"> <div class="section_bg_prof overall_reviews_section"> <div class="rev_sec_mian rev_sec_main_count "> <div class="below_main_section_bg"> <div class="main_reviews_border_bottom"> <div class="padding_overall_review"> <div class="row"> <div class="col-xs-12 col-sm-3 col-md-12 col-lg-12 col-xl-12 main_parent_class_review"> <div class="d-flex align-items-center user_icon_name_review_profile"> <div class="bg_image_main"> <span class="person_background_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/riccardololi-20241022093746.jpg')"> </span> </div> <div class="name_source_review new_profile_review_header"> <a class="user_review_anchor_tag" href="https://www.softwaresuggest.com/profile/riccardo-loli-6739932" target="_self" rel="noindex follow"><p class="review_user_name"> Riccardo L. </p></a> <div> <p class="jobtitle_org_p user_jobtitle">Account Manager</p> <div class="used_software_company_size_main"> <div class="used_software_for mr-2"> <p><span class="used_software_for_span">Used the software for : </span>2+ years (Daily)</p> </div> <div class="used_software_for mr-2"> <p><span class="used_software_for_span">Company Size :</span>51-200 employees</p> </div> </div> </div> <div class="star_new_rating_main"> <div class="ratings_star_img_p_main"> <p>5.0</p> <span class="starsvg_img_profile"></span> </div> <p class="all_review_count">Oct 28, 2024 </p> </div> </div> </div> <div class="append_used_software_for"></div> </div> </div> <div class="d-flex flex-wrap lables_review_cat"> <div class="tooltip_hvr reviewlables_design mr-2"> <span class="ss_tooltip" data-tooltip-pos="down" data-tooltip-length="medium">Verified via Business Email.</span> <p>Verified Reviewer</p> </div> <div class="tooltip_hvr verified_user_tooltip reviewlables_design mr-2"> <span class="ss_tooltip" data-tooltip-pos="down" data-tooltip-length="medium"> The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.</span> <p>Verified User</p> </div> </div> </div> </div> <div class="main_reviews_border_bottom"> <div class="padding_overall_review"> <div class="main_review_heading_main">Simple, useful, reliable, the best ticket management solution</div> <p>Thanks to Freshdesk, we are able to keep our business open, organized, and responsive by categorizing tickets by age, generating productivity data, and reviewing customer satisfaction ratings, all of which save us a lot of time. Our support processes have been greatly improved, resulting in faster response times. Thanks to automation, our agents can now respond to customer contacts much more quickly, and we can spend more time resolving complicated customer issues rather than mundane, repetitive ones. We can also categorize tickets and identify trends in customer contact through the use of processes and tagging. The ability for multiple people to access the same shared mailbox and annotate conversations internally is the biggest benefit to our organization.</p> <div class="row"> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-4"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="100" x="0px" y="0px" viewBox="0 0 80 80"> <title>Feature</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Feature</p> <p class="average_text">Out of 5</p> </div> </div> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="100" x="0px" y="0px" viewBox="0 0 80 80"> <title>Ease of use</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Ease of use</p> <p class="average_text">Out of 5</p> </div> </div> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Value for money</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">4</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Value for money</p> <p class="average_text">Out of 5</p> </div> </div> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="100" x="0px" y="0px" viewBox="0 0 80 80"> <title>Customer support</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Customer support</p> <p class="average_text">Out of 5</p> </div> </div> <div class="review_progres_column"> <p class="cons_review"> Freshdesk IOS App Experience</p> <div class="rating_progress_main"> <div class="progress_path"></div> <div class="rating_num_progress"> <span >1</span> <span >2</span> <span >3</span> <span >4</span> <span >5</span> <span >6</span> <span >7</span> <span >8</span> <span class="active_span_rating" >9</span> <span >10</span> </div> </div> </div> <div class="review_progres_column"> <p class="cons_review"> Freshdesk After Sales Service Rating</p> <div class="rating_progress_main"> <div class="progress_path"></div> <div class="rating_num_progress"> <span >1</span> <span >2</span> <span >3</span> <span >4</span> <span >5</span> <span >6</span> <span >7</span> <span >8</span> <span class="active_span_rating" >9</span> <span >10</span> </div> </div> </div> </div> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-8"> <div class="pros_title_detail"> <p class="pros_review"><strong>What do you like best about Freshdesk?</strong></p> <p class="coment_review">The built-in automation features, such as scheduled responses and automatic ticket routing, have saved us a lot of time. The online chat and user ticket management are fantastic, as I can attest.</p> </div> <div class="cons_title_detail"> <p class="cons_review"><strong>What do you dislike about Freshdesk?</strong></p> <p class="coment_review">Theres nothing I dont like about Freshdesk. The only thing that could be improved is if the analytics were more customizable; currently, theyre not robust enough to meet our needs for advanced reporting.</p> </div> <div class="pros_title_detail"> <p class="cons_review"><strong>What features is Freshdesk currently missing?</strong></p> <p class="coment_review"> None.</p> </div> <div class="pros_title_detail"> <p class="cons_review"><strong>What other products like Freshdesk have you used or evaluated?</strong></p> <div class="product_like_list"> <a href="https://www.softwaresuggest.com/front" rel="noopener" target="_self">Front</a> </div> </div> </div> </div> </div> </div> <div class="padding_overall_review"> <div class="d-flex align-items-center justify-content-end like_and_share_main"> <input type="hidden" name="software_id" class="like_soft_id" value="841"> <input type="hidden" name="review_id" class="like_review_id" value="69434"> <div class="like_btn_main "> <div class="d-flex align-items-center review_like_usefull ajax_load_popup_form useful_review_btn"> <input type="hidden" class="review_landing_url" value="https://www.softwaresuggest.com/freshdesk"> <span class="like_image_bg"></span> <span class="usefull_or_not">Useful 0</span> </div> </div> <div class="share_btn_main"> <div class="share_btn d-flex align-items-center"> <span class="share_icon"></span> <span class="share_text">Share</span> </div> <div class="share_drop_down"> <a class="wr_cursor" href="https://www.linkedin.com/share?url=https%3A%2F%2Fwww.softwaresuggest.com%2Ffreshdesk#user-reviews" target="_blank" rel="noopener nofollow"><span class="share_linkedin_image"></span></a> <a class="wr_cursor" href="https://twitter.com/share?url=https%3A%2F%2Fwww.softwaresuggest.com%2Ffreshdesk#user-reviews" target="_blank" rel="noopener nofollow"><span class="share_twitter_image"></span></a> <a class="wr_cursor" href="https://www.facebook.com/sharer.php?u=https%3A%2F%2Fwww.softwaresuggest.com%2Ffreshdesk#user-reviews" target="_blank" rel="noopener nofollow"><span class="share_fb_image"></span></a> </div> </div> </div> </div> </div> </div> <div class="rev_sec_mian rev_sec_main_count "> <div class="below_main_section_bg"> <div class="main_reviews_border_bottom"> <div class="padding_overall_review"> <div class="row"> <div class="col-xs-12 col-sm-3 col-md-12 col-lg-12 col-xl-12 main_parent_class_review"> <div class="d-flex align-items-center user_icon_name_review_profile"> <div class="bg_image_main"> <span class="person_background_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/ssprofilelogo.png')"> </span> </div> <div class="name_source_review new_profile_review_header"> <a class="user_review_anchor_tag" href="https://www.softwaresuggest.com/profile/jemin-4716169" target="_self" rel="noindex follow"><p class="review_user_name"> Jemin </p></a> <div> <p class="jobtitle_org_p user_jobtitle">Jr. Developer</p> <div class="used_software_company_size_main"> <div class="used_software_for mr-2"> <p><span class="used_software_for_span">Used the software for : </span>Free trial (Daily)</p> </div> <div class="used_software_for mr-2"> <p><span class="used_software_for_span">Company Size :</span>11-50 employees</p> </div> </div> </div> <div class="star_new_rating_main"> <div class="ratings_star_img_p_main"> <p>5.0</p> <span class="starsvg_img_profile"></span> </div> <p class="all_review_count">Dec 06, 2023 </p> </div> </div> </div> <div class="append_used_software_for"></div> </div> </div> <div class="d-flex flex-wrap lables_review_cat"> <div class="tooltip_hvr reviewlables_design mr-2"> <span class="ss_tooltip" data-tooltip-pos="down" data-tooltip-length="medium">Verified via Business email.</span> <p>Verified Reviewer</p> </div> <div class="tooltip_hvr verified_user_tooltip reviewlables_design mr-2"> <span class="ss_tooltip" data-tooltip-pos="down" data-tooltip-length="medium"> The reviewer either uploaded a screenshot or invoice of the last billing, confirming their status as a current user of the software.</span> <p>Verified User</p> </div> <div class="tooltip_hvr reviewsource_tooltip reviewlables_design mr-2"> <span class="ss_tooltip" data-tooltip-pos="down" data-tooltip-length="medium">This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.</span> <p>Review Source: Organic</p> </div> </div> </div> </div> <div class="main_reviews_border_bottom"> <div class="padding_overall_review"> <div class="main_review_heading_main">Liked Trail and API Support for developers</div> <p>After trying out the free trial, I am delighted to report that the service exceeded my expectations. My review of the documentation revealed its user-friendly nature, with no complicated steps to follow for implementation. The support channels provided are of high quality, and the features offered are truly exceptional. Having tested numerous software options, I have found that Freshwork surpasses them all with its comprehensive and top-notch documentation. Not only is the user interface impressive, but the additional features such as AI and an admin panel truly enhance the overall experience.</p> <div class="row"> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-4"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Feature</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">4</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Feature</p> <p class="average_text">Out of 5</p> </div> </div> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Ease of use</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">4</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Ease of use</p> <p class="average_text">Out of 5</p> </div> </div> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Value for money</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">4</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Value for money</p> <p class="average_text">Out of 5</p> </div> </div> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main less_four_star_progress "> <svg class="rev_progress_bar_comp noselect" data-progress="60" x="0px" y="0px" viewBox="0 0 80 80"> <title>Customer support</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">3</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Customer support</p> <p class="average_text">Out of 5</p> </div> </div> <div class="review_progres_column"> <p class="cons_review"> Freshdesk Mobile App Experience</p> <div class="rating_progress_main"> <div class="progress_path"></div> <div class="rating_num_progress"> <span >1</span> <span >2</span> <span >3</span> <span >4</span> <span >5</span> <span class="active_span_rating" >6</span> <span >7</span> <span >8</span> <span >9</span> <span >10</span> </div> </div> </div> <div class="review_progres_column"> <p class="cons_review"> Freshdesk After Sales Service Rating</p> <div class="rating_progress_main"> <div class="progress_path"></div> <div class="rating_num_progress"> <span >1</span> <span >2</span> <span >3</span> <span >4</span> <span >5</span> <span >6</span> <span class="active_span_rating" >7</span> <span >8</span> <span >9</span> <span >10</span> </div> </div> </div> </div> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-8"> <div class="pros_title_detail"> <p class="pros_review"><strong>What do you like best about Freshdesk?</strong></p> <p class="coment_review">I liked the developer support and API documentation for customization and implementation in a private service.</p> </div> <div class="cons_title_detail"> <p class="cons_review"><strong>What do you dislike about Freshdesk?</strong></p> <p class="coment_review">Some more detailed services are confusing to users. Some features have the same meaning but are represented differently.</p> </div> <div class="pros_title_detail"> <p class="cons_review"><strong>What features is Freshdesk currently missing?</strong></p> <p class="coment_review"> I think, until now, I haven't found any missing features.</p> </div> <div class="pros_title_detail"> <p class="cons_review"><strong>What other products like Freshdesk have you used or evaluated?</strong></p> <p class="coment_review"> Zendesk, ZOHO, Liveagent</p> </div> </div> </div> </div> </div> <div class="padding_overall_review"> <div class="d-flex align-items-center justify-content-end like_and_share_main"> <input type="hidden" name="software_id" class="like_soft_id" value="841"> <input type="hidden" name="review_id" class="like_review_id" value="62012"> <div class="like_btn_main "> <div class="d-flex align-items-center review_like_usefull ajax_load_popup_form useful_review_btn"> <input type="hidden" class="review_landing_url" value="https://www.softwaresuggest.com/freshdesk"> <span class="like_image_bg"></span> <span class="usefull_or_not">Useful 0</span> </div> </div> <div class="share_btn_main"> <div class="share_btn d-flex align-items-center"> <span class="share_icon"></span> <span class="share_text">Share</span> </div> <div class="share_drop_down"> <a class="wr_cursor" href="https://www.linkedin.com/share?url=https%3A%2F%2Fwww.softwaresuggest.com%2Ffreshdesk#user-reviews" target="_blank" rel="noopener nofollow"><span class="share_linkedin_image"></span></a> <a class="wr_cursor" href="https://twitter.com/share?url=https%3A%2F%2Fwww.softwaresuggest.com%2Ffreshdesk#user-reviews" target="_blank" rel="noopener nofollow"><span class="share_twitter_image"></span></a> <a class="wr_cursor" href="https://www.facebook.com/sharer.php?u=https%3A%2F%2Fwww.softwaresuggest.com%2Ffreshdesk#user-reviews" target="_blank" rel="noopener nofollow"><span class="share_fb_image"></span></a> </div> </div> </div> </div> </div> </div> <div class="rev_sec_mian rev_sec_main_count "> <div class="below_main_section_bg"> <div class="main_reviews_border_bottom"> <div class="padding_overall_review"> <div class="row"> <div class="col-xs-12 col-sm-3 col-md-12 col-lg-12 col-xl-12 main_parent_class_review"> <div class="d-flex align-items-center user_icon_name_review_profile"> <div class="bg_image_main"> <span class="person_background_image" style="background-image: url('https://images.softwaresuggest.com/software_review_image/iqrakhadim-20240103191727.jpeg')"> </span> </div> <div class="name_source_review new_profile_review_header"> <a class="user_review_anchor_tag" href="https://www.softwaresuggest.com/profile/iqra-5713944" target="_self" rel="noindex follow"><p class="review_user_name"> Iqra K. </p></a> <div> <p class="jobtitle_org_p user_jobtitle">TSO</p> <div class="used_software_company_size_main"> <div class="used_software_for mr-2"> <p><span class="used_software_for_span">Used the software for : </span>Less than 6 months (Daily)</p> </div> <div class="used_software_for mr-2"> <p><span class="used_software_for_span">Company Size :</span>1-10 employees</p> </div> </div> </div> <div class="star_new_rating_main"> <div class="ratings_star_img_p_main"> <p>5.0</p> <span class="starsvg_img_profile"></span> </div> <p class="all_review_count">Jul 28, 2023 </p> </div> </div> </div> <div class="append_used_software_for"></div> </div> </div> <div class="d-flex flex-wrap lables_review_cat"> <div class="tooltip_hvr reviewlables_design mr-2"> <span class="ss_tooltip" data-tooltip-pos="down" data-tooltip-length="medium">Verified via Business email.</span> <p>Verified Reviewer</p> </div> <div class="tooltip_hvr reviewsource_tooltip reviewlables_design mr-2"> <span class="ss_tooltip" data-tooltip-pos="down" data-tooltip-length="medium">This review is written without any compensation or invitation from SoftwareSuggest, vendor, or affiliate.</span> <p>Review Source: Organic</p> </div> </div> </div> </div> <div class="main_reviews_border_bottom"> <div class="padding_overall_review"> <div class="main_review_heading_main">Review for freshdesk </div> <p>I have used this platform and gained a lot of knowledge about how to solve our business planning issues and other projects. It is the best place to encounter new ideas.</p> <div class="row"> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-4"> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="80" x="0px" y="0px" viewBox="0 0 80 80"> <title>Feature</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">4</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Feature</p> <p class="average_text">Out of 5</p> </div> </div> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="100" x="0px" y="0px" viewBox="0 0 80 80"> <title>Ease of use</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Ease of use</p> <p class="average_text">Out of 5</p> </div> </div> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="100" x="0px" y="0px" viewBox="0 0 80 80"> <title>Value for money</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Value for money</p> <p class="average_text">Out of 5</p> </div> </div> <div class="d-flex align-items-center circle_progressbar_main"> <div class="circle_progress_main "> <svg class="rev_progress_bar_comp noselect" data-progress="100" x="0px" y="0px" viewBox="0 0 80 80"> <title>Customer support</title> <path class="track" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <path class="rev_fill" d="M5,40a35,35 0 1,0 70,0a35,35 0 1,0 -70,0"> </path> <text class="rev_value_text" x="50%" y="60%">5</text> </svg> </div> <div class="progress_sidebar_text_main"> <p class="main_text">Customer support</p> <p class="average_text">Out of 5</p> </div> </div> <div class="review_progres_column"> <p class="cons_review"> Freshdesk After Sales Service Rating</p> <div class="rating_progress_main"> <div class="progress_path"></div> <div class="rating_num_progress"> <span >1</span> <span >2</span> <span >3</span> <span >4</span> <span class="active_span_rating" >5</span> <span >6</span> <span >7</span> <span >8</span> <span >9</span> <span >10</span> </div> </div> </div> </div> <div class="col-xs-12 col-sm-3 col-md-12 col-xl-8"> <div class="pros_title_detail"> <p class="pros_review"><strong>What do you like best about Freshdesk?</strong></p> <p class="coment_review">Features provided by Freshdesk are satisfying and reliable. You can avail better ideas about resolving issues.</p> </div> <div class="cons_title_detail"> <p class="cons_review"><strong>What do you dislike about Freshdesk?</strong></p> <p class="coment_review">I have not known any product to be useless on this platform. You should try to make your team more cooperative.</p> </div> <div class="pros_title_detail"> <p class="cons_review"><strong>What features is Freshdesk currently missing?</strong></p> <p class="coment_review"> Not found any useless product yet.</p> </div> <div class="pros_title_detail"> <p class="cons_review"><strong>What other products like Freshdesk have you used or evaluated?</strong></p> <p class="coment_review"> I have not used any other platform so not want to compare other platform with freshdesk.</p> </div> </div> </div> </div> </div> <div class="padding_overall_review"> <div class="d-flex align-items-center justify-content-end like_and_share_main"> <input type="hidden" name="software_id" class="like_soft_id" value="841"> <input type="hidden" name="review_id" class="like_review_id" value="58954"> <div class="like_btn_main "> <div class="d-flex align-items-center review_like_usefull ajax_load_popup_form useful_review_btn"> <input type="hidden" class="review_landing_url" value="https://www.softwaresuggest.com/freshdesk"> <span class="like_image_bg"></span> <span class="usefull_or_not">Useful 0</span> </div> </div> <div class="share_btn_main"> <div class="share_btn d-flex align-items-center"> <span class="share_icon"></span> <span class="share_text">Share</span> </div> <div class="share_drop_down"> <a class="wr_cursor" href="https://www.linkedin.com/share?url=https%3A%2F%2Fwww.softwaresuggest.com%2Ffreshdesk#user-reviews" target="_blank" rel="noopener nofollow"><span class="share_linkedin_image"></span></a> <a class="wr_cursor" href="https://twitter.com/share?url=https%3A%2F%2Fwww.softwaresuggest.com%2Ffreshdesk#user-reviews" target="_blank" rel="noopener nofollow"><span class="share_twitter_image"></span></a> <a class="wr_cursor" href="https://www.facebook.com/sharer.php?u=https%3A%2F%2Fwww.softwaresuggest.com%2Ffreshdesk#user-reviews" target="_blank" rel="noopener nofollow"><span class="share_fb_image"></span></a> </div> </div> </div> </div> </div> </div> </div> </div> <div class="col-12 d-flex justify-content-center view_review_btn_div"> <a href="https://www.softwaresuggest.com/freshdesk/reviews" target="_self" rel="noopener" class="d-flex align-items-center justify-content-center review_view_more_btn"> See All 26 Reviews</a> </div> </div> </div>   <div id="alternatives" class="software_section_main"> <div class="row section_main"> <div class="col-md-12 section_title"> <h2>Alternatives of Freshdesk</h2> <p class="newdesign_title_sub_desc">Explore alternative software options that can fulfill similar requirements as Freshdesk. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.</p> </div> <div class="col-12"> <div class="alt_soft_append row soft_list_row">  </div> </div> <div class="col-md-12 d-flex justify-content-center"> <div class="ga_track_soft_list d-flex align-items-center justify-content-end more_alt_btn_main"> <input type="hidden" class="ga_soft_name" value="Freshdesk"> <a href="https://www.softwaresuggest.com/freshdesk/alternatives" target="_self" rel="noopener" class="ga_track_alt_more_btn more_alt_btn">More Freshdesk Alternatives</a> </div> </div> </div> </div>   <div id="faqs" class="new_design_faq_section"> <div class="row section_main"> <div class="col-12 section_title"> <h2>Freshdesk FAQs</h2> </div> <div class="col-12"> <div class="below_main_section_bg faq_parent_div"> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main activefaq"> <div class="d-flex align-items-center"><h3 class="faq_questions">How much does Freshdesk cost?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" style="display:block;"><p>The starting price of Freshdesk is $ 0/Per Month. It has different pricing plans:</p><ol><li>Free : $ 0/Per Month</li><li>Growth : $ 14/Per Month</li><li>Pro : $ 50/Per Month</li><li>Enterprise : $ 79/Per Month</li></ol><p>Freshdesk also provides a free trial to users.</p></div> </div> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main "> <div class="d-flex align-items-center"><h3 class="faq_questions">What apps do Freshdesk integrate with?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" ><p>Freshdesk integrates with various apps:</p><ul><li>Whatsapp</li><li> Slack</li><li> Shopify</li><li> Salesforce</li><li> Microsoft Teams</li><li> Mailchimp</li></ul></div> </div> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main "> <div class="d-flex align-items-center"><h3 class="faq_questions">What are the top 5 features for Freshdesk?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" ><p>The top 5 features for Freshdesk are:</p><ul><li>Email Integration</li><li>Customer DataBase</li><li>Online Activation</li><li>Social Media Integration</li><li>Self Service Portal</li></ul></div> </div> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main "> <div class="d-flex align-items-center"><h3 class="faq_questions">What platforms does Freshdesk support?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" ><p>Freshdesk supports a variety of platforms including Android and IOS.</p></div> </div> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main "> <div class="d-flex align-items-center"><h3 class="faq_questions">What types of businesses does Freshdesk serve?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" ><p>Freshdesk serves a wide range of businesses, including but not limited to Startups, Enterprises, SMBs & Freelancer.</p></div> </div> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main "> <div class="d-flex align-items-center"><h3 class="faq_questions">How is Freshdesk commonly used?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" ><p>Freshdesk is commonly used for various purposes, such as CRM, Quality Management, Ticketing Management and more.</p></div> </div> <div class="faq_q_a_main"> <div class="d-flex align-items-center justify-content-between faq_question_main "> <div class="d-flex align-items-center"><h3 class="faq_questions">Who are the primary competitors of Freshdesk?</h3></div> <span class="add_faq_span"></span> </div> <div class="faq_answer_main" ><p>The three major competitors of Freshdesk are Creative Helpdesk, HelpDesk and UVdesk. 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'https://www.softwaresuggest.com/assets2/componentwise/js/profilepage/profile.js?v=17.75', // js for all ga event 'https://cdn-cookieyes.com/client_data/bfaf8f1bbd6087284be4841a/script.js', 'https://www.softwaresuggest.com/assets2/componentwise/header/ss_header.js?v=17.75', 'https://www.softwaresuggest.com/assets2/js/custom/ga_event.js?v=17.75' ],function(){ var _ouibounce = ouibounce(document.getElementById('ouibounce-modal'), { aggressive: true, timer: 0, cookieExpire:1, callback: function() { if (1){ current_popup = 'ouibounce-modal'; current_popup_source = 'ExitIntent'; $('#'+current_popup).hide(); toggle_popup(); ajax_load_popup_form(); ga_track_exit_intent_trigger(); } } }); }); }); function ss_redirection(url, blank) { if (blank == '' || !blank) { window.location.href = url; } else { window.open(url); } } var ados; window.onload = (event) => { setTimeout(function(){ loadScripts([ '//www.googletagservices.com/tag/js/gpt.js', ],function(){ googletag.cmd.push(function(){ googletag.defineSlot("/58135396/Softdetail_Leaderboard_Bottom_728x90",[728,90],"div-gpt-ad-1511522233525-0").addService(googletag.pubads()); googletag.defineSlot("/58135396/Leaderboard_SoftDetail_Top_728x90",[728,90],"div-gpt-ad-1511522233525-1").addService(googletag.pubads()); googletag.defineSlot("/58135396/Softdetail_Square_RighSide_300x250",[300,250],"div-gpt-ad-1511522233525-2").addService(googletag.pubads()); googletag.defineSlot("/58135396/Software_Detail_300x600",[300,600],"div-gpt-ad-1511522233525-3").addService(googletag.pubads()); googletag.defineSlot('/58135396/SS_ads_banners', [728, 90], 'div-gpt-ad-1538650212016-0').addService(googletag.pubads()); googletag.pubads().setTargeting("pageid","help-desk-software"); googletag.pubads().collapseEmptyDivs(); googletag.pubads().enableSyncRendering(); googletag.enableServices() }); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1511522233525-0'); }); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1511522233525-1'); }); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1511522233525-2'); }); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1511522233525-3'); }); googletag.cmd.push(function() { googletag.display('div-gpt-ad-1538650212016-0'); }); }); (function(b,m,h,a,g){b[a]=b[a]||[];b[a].push({"gtm.start":new Date().getTime(),event:"gtm.js"});var k=m.getElementsByTagName(h)[0],e=m.createElement(h),c=a!="dataLayer"?"&l="+a:"";e.async=true;e.src="https://www.googletagmanager.com/gtm.js?id="+g+c;k.parentNode.insertBefore(e,k)})(window,document,"script","dataLayer","GTM-WQDBJVZ"); }, 5000); } //CTA button update on mobile view for accounting category const currentCountryIp = document.getElementById("currentip").value; if(currentCountryIp == "IN") { function isMobileView() { return window.innerWidth <= 767; } function modifyFreeDemoButtons() { const freeDemoButtons = document.querySelectorAll('.connect_now'); const freeTrialButtons = document.querySelectorAll('.onclick_free_trial_free_demo'); const categoryTag = document.querySelector('.categoryid'); const categoryId = categoryTag ? categoryTag.value : 0; freeDemoButtons.forEach(function(freeDemoButton) { if (isMobileView() && categoryId == 1) { freeDemoButton.textContent = "Connect Now"; freeDemoButton.classList.remove('popup_new_free', 'ajax_form_accordion', 'alternatives_req_demo', 'ajax_load_popup_form'); freeDemoButton.removeAttribute('onclick'); freeDemoButton.addEventListener('click', function (e) { e.preventDefault(); //temporary testing mobile no. window.location.href = 'tel:+917969299429'; }); } }); freeTrialButtons.forEach(function (freeTrialButton) { if (isMobileView() && categoryId == 1) { freeTrialButton.classList.add('ga_track_nrd_rd', 'popup_new_free', 'ajax_form_accordion', 'free_trial_btn'); } }); } modifyFreeDemoButtons(); window.addEventListener('resize', modifyFreeDemoButtons); const observer = new MutationObserver(function(mutationsList, observer) { modifyFreeDemoButtons(); }); const targetNodes = document.querySelectorAll(".software_list_append, .listing_main_tabcontent"); const config = { childList: true, subtree: true }; targetNodes.forEach(function(targetNode) { observer.observe(targetNode, config); }); } //end CTA button mobile view fuctionality </script> <script>(function(){function c(){var b=a.contentDocument||a.contentWindow.document;if(b){var d=b.createElement('script');d.innerHTML="window.__CF$cv$params={r:'91350fe96c92fd2f',t:'MTczOTc4NzgwOS4wMDAwMDA='};var a=document.createElement('script');a.nonce='';a.src='/cdn-cgi/challenge-platform/scripts/jsd/main.js';document.getElementsByTagName('head')[0].appendChild(a);";b.getElementsByTagName('head')[0].appendChild(d)}}if(document.body){var a=document.createElement('iframe');a.height=1;a.width=1;a.style.position='absolute';a.style.top=0;a.style.left=0;a.style.border='none';a.style.visibility='hidden';document.body.appendChild(a);if('loading'!==document.readyState)c();else if(window.addEventListener)document.addEventListener('DOMContentLoaded',c);else{var e=document.onreadystatechange||function(){};document.onreadystatechange=function(b){e(b);'loading'!==document.readyState&&(document.onreadystatechange=e,c())}}}})();</script></body> </html>

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Freshdesk Pricing, Features, and Reviews (Feb 2025)