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border: none; padding: 5px 10px; width: 78%;" /> <input type="submit" value="=>" style="color: #555554; background-color: white; border: none; padding: 5px;" /> </div> </form> </div> </div> </div> </div> </nav> <div class="wrapper0"> <div style="background-image: url('/images/headers/230607_CB_Support_Header_Chessbase-und-ChessAccount.jpg'); background-size: cover; background-repeat: no-repeat; display: flex; align-items: center; justify-content: center; height: 350px; margin-top: 15px;"> <h1 class="display-4" style="text-align: center; color: white;"> Welcome to<br />ChessBase Support Center </h1> </div> </div> <div class="wrapper1"> <div class="container"> <h2>How can we help you?</h2> <div id="block1" class="block1"> <div class="col-12 row cards-CB" style="padding: 10px 0;"> <div class="col-xs-12 col-md-6 col-lg-4" style="padding: 7px;"> <div id="c1" class="card-CB" onclick="location.href = '/en/support/product/1';"> <div class="product productBG"> <div class="col-12"> <div class="col-8" style="float: left;"> <h3>ChessBase</h3> <p>The core of our game<br>management and<br>analysis system</p> </div> <div class="col-4" style="float: right;"> <img src="https://shop.chessbase.com/en/pics/bp_9204" style="float: right;" /> </div> </div> </div> </div> </div> <div class="col-xs-12 col-md-6 col-lg-4" style="padding: 7px;"> <div id="c1" class="card-CB" onclick="location.href = '/en/support/product/2';"> <div class="product productBG"> <div class="col-12"> <div class="col-8" style="float: left;"> <h3>Chess programs</h3> <p>Learn and play with Fritz, Power Fritz, Komodo Dragon, Fritz & Chesster and the Powerbooks</p> </div> <div class="col-4" style="float: right;"> <img src="https://shop.chessbase.com/en/pics/bp_9016" style="float: right;" /> </div> </div> </div> </div> </div> <div class="col-xs-12 col-md-6 col-lg-4" style="padding: 7px;"> <div id="c1" class="card-CB" onclick="location.href = '/en/support/product/3';"> <div class="product productBG"> <div class="col-12"> <div class="col-8" style="float: left;"> <h3>Databases</h3> <p>Everything around our game collections: Mega Database, Big Database, Correspondence Database, Opening Encyclopaedia</p> </div> <div class="col-4" style="float: right;"> <img src="https://shop.chessbase.com/en/pics/bp_9190" style="float: right;" /> </div> </div> </div> </div> </div> <div class="col-xs-12 col-md-6 col-lg-4" style="padding: 7px;"> <div id="c1" class="card-CB" onclick="location.href = '/en/support/product/4';"> <div class="product productBG"> <div class="col-12"> <div class="col-8" style="float: left;"> <h3>ChessBase Magazine</h3> <p>Whether as printed edition, DVD or download - you’ll find your answer here</p> </div> <div class="col-4" style="float: right;"> <img src="https://shop.chessbase.com/en/pics/bp_8202" style="float: right;" /> </div> </div> </div> </div> </div> <div class="col-xs-12 col-md-6 col-lg-4" style="padding: 7px;"> <div id="c1" class="card-CB" onclick="location.href = '/en/support/product/5';"> <div class="product productBG"> <div class="col-12"> <div class="col-8" style="float: left;"> <h3>ChessBase Account</h3> <p>All you need to know about the ChessBase Account, the web apps and the access to playchess</p> </div> <div class="col-4" style="float: right;"> <img src="https://shop.chessbase.com/en/pics/bp_8230" style="float: right;" /> </div> </div> </div> </div> </div> <div class="col-xs-12 col-md-6 col-lg-4" style="padding: 7px;"> <div id="c1" class="card-CB" onclick="location.href = '/en/support/product/6';"> <div class="product productBG"> <div class="col-12"> <div class="col-8" style="float: left;"> <h3>FritzTrainer</h3> <p>Get the most out of our courses on DVD, download, stream or as ChessBase ebook. On PC, Mac, iPad, iPhone or Android devices.</p> </div> <div class="col-4" style="float: right;"> <img src="https://shop.chessbase.com/en/pics/bp_8396" style="float: right;" /> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="wrapper2"> <div class="container"> <div class="col-12 row"> <div class="col-12 col-md-8" style="position: relative; border-right: 1px solid #d1ccbc; padding-right: 20px;"> <div style="border-bottom: 2px solid #d1ccbc;"> <h2> Answers to Frequently Asked Questions </h2> </div> <ul style="padding-left: 0; margin-top: 20px;"> <li style="border-bottom: 1px solid #d1ccbc; padding-bottom: 13px;"> <a href="/en/content/details/ChessBase/0a69d22e-9b18-45f4-88dd-863fb2c94ae1"> <b>Prepare against White/Black does not work correctly in my copy of ChessBase</b> <br /> Please make sure that in the upcoming screen at the "View" menu the box "Reference Search" is checke ... </a> </li> <li style="border-bottom: 1px solid #d1ccbc; padding-bottom: 13px;"> <a href="/en/content/details/ChessBase/32636025-fefc-441e-92d1-415aeb75ecd6"> <b>How to activate the games update for the Mega Database</b> <br /> You have bought the new Mega as download or booklet with activation code (Mega 2024 also DVD).This a ... </a> </li> <li style="border-bottom: 1px solid #d1ccbc; padding-bottom: 13px;"> <a href="/en/content/details/ChessBase/57b638c3-6749-4367-8ff6-330a17039b41"> <b>Fritz 19 manual</b> <br /> The manual in the PDF format for Fritz 19 is available!Download here ....  ... </a> </li> <li style="border-bottom: 1px solid #d1ccbc; padding-bottom: 13px;"> <a href="/en/content/details/ChessBase/77e6dae6-d1dc-410d-a4d2-18daf24b69a4"> <b>Where do I find my ChessBase download order</b> <br /> Where do I find my ChessBase download order? The link does not work anymore.The download orders from ... </a> </li> <li style="border-bottom: 1px solid #d1ccbc; padding-bottom: 13px;"> <a href="/en/content/details/ChessBase/bce29a63-9904-4c5c-a770-a490de34bb22"> <b>How long is my ChessBase account valid</b> <br /> How long your ChessBase account has a membership (Starter or Premium), you can check in several plac ... </a> </li> <li style="border-bottom: 1px solid #d1ccbc; padding-bottom: 13px;"> <a href="/en/content/details/ChessBase/da90b1a1-b1f1-480f-9c88-ed6c60b3f98a"> <b>Watch FritzTrainer in the video portal</b> <br /> A very convenient feature for owners of the newer FritzTrainer video courses is the option to view t ... </a> </li> <li style="border-bottom: 1px solid #d1ccbc; padding-bottom: 13px;"> <a href="/en/content/details/ChessBase/ae215a2b-97b8-419e-acfb-911810581f34"> <b>Complete repertoires</b> <br /> To simplify building your own repertoire, Fritz comes with a set of ready-made opening repertoires. ... </a> </li> <li style="border-bottom: 1px solid #d1ccbc; padding-bottom: 13px;"> <a href="/en/content/details/ChessBase/1468cc34-386a-4cb0-88d5-97c85cef683a"> <b>Saving Games in PGN</b> <br /> The PGN or Portable Game Notation format is an internationally recognized standard for recording gam ... </a> </li> <li style="border-bottom: 1px solid #d1ccbc; padding-bottom: 13px;"> <a href="/en/content/details/ChessBase/9d55fad5-284c-402a-8259-864ccd41f211"> <b>Fritz and the DGT board</b> <br /> In the first step the Driver (RabbitPlugin), must be installed before Fritz is started. Do note that ... </a> </li> </ul> </div> <div class="col-12 col-md-4"> <div style="border-bottom: 2px solid #d1ccbc;"> <h2> Top Topics </h2> </div> <div class="col-12 top2" style="overflow: hidden;"> <a href="https://en.chessbase.com/post/practical-opening-training-test-recommendations-from-the-opening-encyclopaedia-with-fritz19"> <div> <img src="/images/icons/Icon_Tutorials_rock.svg" style="height: 100px; float: left; margin-right: 15px;"> <b>Opening training with Fritz 19 and the Opening Encyclopaedia</b><br> How to train Openings with Fritz 19 and the Opening Encyclopaedia </div> </a> </div> <div class="col-12 top2" style="overflow: hidden;"> <a href="https://en.chessbase.com/post/chess-trading-cards-swap-trade-have-fun"> <div> <img src="/images/icons/Icon_Tutorials_rock.svg" style="height: 100px; float: left; margin-right: 15px;"> <b>ChessBase trading cards</b><br> ChessBase trading cards market </div> </a> </div> <div class="col-12 top2" style="overflow: hidden;"> <a href="https://youtu.be/q-aW6ov5m4M"> <div> <img src="/images/icons/Icon_Tutorials_rock.svg" style="height: 100px; float: left; margin-right: 15px;"> <b>Mega</b><br> Mega - download - installing - games update / Video Tutorial </div> </a> </div> <div class="col-12 top2" style="overflow: hidden;"> <a href="/en/content/details/ChessBase/7120bc2b-522f-4b20-aadf-108291de2da0"> <div> <img src="/images/icons/Icon_Passwort_rock.svg" style="height: 100px; float: left; margin-right: 15px;"> <b>password</b><br> How can I reset my ChessBase Account password? </div> </a> </div> <div class="col-12 top2" style="overflow: hidden;"> <a href="/en/content/details/ChessBase/da90b1a1-b1f1-480f-9c88-ed6c60b3f98a"> <div> <img src="/images/icons/Icon_Streaming_rock.svg" style="height: 100px; float: left; margin-right: 15px;"> <b>Streaming</b><br> Can I stream all FritzTrainers? </div> </a> </div> <div class="col-12 top2" style="overflow: hidden;"> <a href="https://en.chessbase.com/post/chessbase-17-the-buddy-engine"> <div> <img src="/images/icons/Icon_Installation-1_rock.svg" style="height: 100px; float: left; margin-right: 15px;"> <b>Buddy Engine</b><br> What are the most important features of the new buddy engine? </div> </a> </div> </div> </div> </div> </div> <div class="wrapper4" style="background-color: #f0ede6;"> <div class="container" style="padding-bottom: 0;"> <h2>Your question is not listed?</h2> </div> <div class="container" style="padding-top: 0;"> <div style="margin: 10px 10px 10px 20px;"> <form action="/en/content/search" method="post"> <div style="background-color: white;"> <input Name="searchString" placeholder="Find answers" type="search" style="margin-right: 3px; border: none; padding: 5px 10px;" /> <input type="submit" value="=>" style="color: #555554; background-color: white; border: none; padding: 5px 10px;" /> </div> </form> </div> </div> </div> <div class="wrapper3 container" style="margin-top: 25px;"> <div class="block1 text-center"> <div class="container"> <h2 style="color:rgb(85, 85, 84); text-align: left;"> Tutorials </h2> </div> <div class="col-12 row"> <!--div class="col-2"></div--> <div class="col-12"> <style> .carousel-inner .carousel-item > div { display: block; } .carousel-inner .carousel-item > div:first-child { display: block; } .carousel-inner .carousel-item.active, .carousel-inner .carousel-item-next, .carousel-inner .carousel-item-prev { display: flex; } .carousel-inner .carousel-item-end.active, .carousel-inner .carousel-item-next { transform: translateX(33%); } .carousel-inner .carousel-item-start.active, .carousel-inner .carousel-item-prev { transform: translateX(-33%); } .carousel-inner .carousel-item-end, .carousel-inner .carousel-item-start { transform: translateX(0); } </style> <div class="text-center my-3"> <div class="row mx-auto my-auto justify-content-center"> <div id="recipeCarousel" class="carousel slide" data-bs-ride="carousel"> <div class="carousel-inner" role="listbox"> <div class="carousel-item active" > <div class="col-6 col-md-4 col-lg-3 DivTutorial" style="padding: 10px; opacity: 0.5; transform: translateX(-50%);"> <style> a { text-decoration: none; color: unset; } a:hover { text-decoration: none; color: unset; } </style> <a href='https://en.chessbase.com/post/122895'> <div class="col-12" id="DivLeft"> <div class="col-12" style="float: left; overflow: hidden; padding: 10px 20px 10px 10px; position: relative;"> <img src="https://en.chessbase.com/thumb/122895" style="max-height: 100%; max-width: 100%;" /> </div> <div class="col-12" style="float: left; overflow: hidden; margin: 10px 0; "> <b>GM Iniyan on ChessBase 18 – (3)</b> </div> <div class="col-12"> <p>"ChessBase have truly outdone themselves with the new CB18," say strong GM Iniyan Panneerselvam. "It makes life so much easier for players and coaches alike, thanks to its fantastic new features! We all know how precious time is; and CB18 is designed to save you a ton of time when you need it most." Today he describes how the software works with Mega Database 2025. and which additionsl bonus features it provides.</p> </div> </div> </a> </div> </div> <div class="carousel-item " > <div class="col-6 col-md-4 col-lg-3 DivTutorial" style="padding: 10px; opacity: 0.5; transform: translateX(-50%);"> <style> a { text-decoration: none; color: unset; } a:hover { text-decoration: none; color: unset; } </style> <a href='https://en.chessbase.com/post/122892'> <div class="col-12" id="DivLeft"> <div class="col-12" style="float: left; overflow: hidden; padding: 10px 20px 10px 10px; position: relative;"> <img src="https://en.chessbase.com/thumb/122892" style="max-height: 100%; max-width: 100%;" /> </div> <div class="col-12" style="float: left; overflow: hidden; margin: 10px 0; "> <b>GM Iniyan on ChessBase 18 – (2)</b> </div> <div class="col-12"> <p>There are many clear advantages of using the latest ChessBase 18. It dramatically improves your level of chess study and preparation. Ask Indian grandmaster Pa.Iniyan, who sent us an in-depth three-part review of his experience with the program. You would do well to follow what he says carefully – and use our software to increase your performance and rating.</p> </div> </div> </a> </div> </div> <div class="carousel-item " > <div class="col-6 col-md-4 col-lg-3 DivTutorial" style="padding: 10px; opacity: 0.5; transform: translateX(-50%);"> <style> a { text-decoration: none; color: unset; } a:hover { text-decoration: none; color: unset; } </style> <a href='https://en.chessbase.com/post/122847'> <div class="col-12" id="DivLeft"> <div class="col-12" style="float: left; overflow: hidden; padding: 10px 20px 10px 10px; position: relative;"> <img src="https://en.chessbase.com/thumb/122847" style="max-height: 100%; max-width: 100%;" /> </div> <div class="col-12" style="float: left; overflow: hidden; margin: 10px 0; "> <b>GM Iniyan on ChessBase 18 – (1)</b> </div> <div class="col-12"> <p>Are there any advantages of moving to the latest ChessBase 18? Are strong chess players doing it, and finding the software useful in their every-day tournament activity? A decided 'Yes!' is given by Indian grandmaster Pa. Iniyan, who sent us an in-depth three-part review. You would do well to read about his experience carefully, and learn how you too can dramatically improve your level of chess study and preparation.</p> </div> </div> </a> </div> </div> <div class="carousel-item " > <div class="col-6 col-md-4 col-lg-3 DivTutorial" style="padding: 10px; opacity: 0.5; transform: translateX(-50%);"> <style> a { text-decoration: none; color: unset; } a:hover { text-decoration: none; color: unset; } </style> <a href='https://en.chessbase.com/post/89954'> <div class="col-12" id="DivLeft"> <div class="col-12" style="float: left; overflow: hidden; padding: 10px 20px 10px 10px; position: relative;"> <img src="https://en.chessbase.com/thumb/89954" style="max-height: 100%; max-width: 100%;" /> </div> <div class="col-12" style="float: left; overflow: hidden; margin: 10px 0; "> <b>The Playchess club rooms - with video function!</b> </div> <div class="col-12"> <p>In the virtual club room on PlayChess, clubs can meet and play blitz tournaments with video</p> </div> </div> </a> </div> </div> <div class="carousel-item " > <div class="col-6 col-md-4 col-lg-3 DivTutorial" style="padding: 10px; opacity: 0.5; transform: translateX(-50%);"> <style> a { text-decoration: none; color: unset; } a:hover { text-decoration: none; color: unset; } </style> <a href='https://youtu.be/19GZmvM6xOk'> <div class="col-12" id="DivLeft"> <div class="col-12" style="float: left; overflow: hidden; padding: 10px 20px 10px 10px; position: relative;"> <img src="/images/videocover/Video-Cover_Chessbase.jpg" style="max-height: 100%; max-width: 100%;" /> </div> <div class="col-12" style="float: left; overflow: hidden; margin: 10px 0; "> <b>Explained by the engineers! 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