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<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <title>Details - FrontPage</title> <link rel="stylesheet" href="/lib/bootstrap/dist/css/bootstrap.min.css" /> <link rel="stylesheet" href="/css/site.css" /> <script src="/lib/jquery/dist/jquery.min.js"></script> <script src="/lib/bootstrap/dist/js/bootstrap.bundle.min.js"></script> <script src="/js/site.js?v=4q1jwFhaPaZgr8WAUSrux6hAuh0XDg9kPS3xIVq36I0"></script> <link rel="stylesheet" href="/css/font-awesome.css" /> <link rel="stylesheet" href="/less/Layout.css" /> </head> <body> <nav class="navbar navbar-expand-sm navbar-toggleable-sm navbar-light bg-white border-bottom box-shadow mb-3" style="padding: 0; margin: 0 !important; position: sticky; top: 0; z-index: 999; backdrop-filter: saturate(180%) blur(20px); border: none !important; opacity: 0.97;"> <div class="container col-12" style="border-bottom: 3px solid #555554; margin-top: 5px; padding: 0;"> <div class="col-12 row"> <div class="col-1"> <a class="navbar-brand" style="" href="/index"> <img src="/images/headers/ChessBase-Logo-2017.png" style="width: 80px; 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border: none; padding: 5px 10px; width: 78%;" /> <input type="submit" value="=>" style="color: #555554; background-color: white; border: none; padding: 5px;" /> </div> </form> </div> </div> </div> </div> </nav> <style> dt{ text-align: right; } .container{ position: relative; } </style> <div class="wrapper0"> <div style="background-image: url(/images/headers/230607_CB_Support_Header_Chessbase-und-ChessAccount.jpg); background-size: cover; background-repeat: no-repeat; height: 350px; margin-top: 15px; display: flex; align-items: center; justify-content: center;"> <div class="col-12"> <div class="col-12"> <h1 class="display-4" style="text-align: center; color: white; width: 100%;"> ChessBase: Wiki </h1> </div> <div class="col-12"> <h3 class="display-4" style="text-align: center; color: white;"> <p>The Chess Database Program<br>Game management and analysis system for tournament players<br><br></p> </h3> </div> </div> </div> </div> <div style="margin-top: 20px; padding: 0 0 20px 0;"> <div class="container" style="padding: 20px 0 5px 0; border-top: 2px solid #999;"> </div> <div style="background-color: #f0ede6;"> <div class="container" style="padding: 20px 0 5px 0;"> <h4 style="">How long is my ChessBase account valid</h4> <hr /> </div> </div> </div> <div> <div class="container" style="padding: 0;"> <p>How long your ChessBase account has a membership (Starter or Premium), you can check in several places.<br /> In the <strong>ChessBase Shop</strong>, in your <strong>ChessBase account</strong> and also directly in <strong>playchess</strong> on our chess server.</p> <ul> <li>In the <strong>ChessBase Shop</strong> at "Account - ChessBase Account". First click on the "Account" field with your account name to get an overview of the account areas. Then click on "ChessBase Account".<br /> <br /> <img alt="" src="/support-kb/images/uploads/2023/account_information_shop.JPG" style="height:333px; width:700px" /><br /> <br /> Now you will get a window with information about the account.<img alt="" src="/support-kb/images/uploads/2023/account_expiry.JPG" style="height:234px; width:700px" /></li> <li>In the <strong>ChessBase account</strong> at "user data". Log in at the URL <a href="https://account.chessbase.com">https://account.chessbase.com</a> with your account name.<br /> Then call up the "User data".<br /> <br /> <img alt="" src="/support-kb/images/uploads/2023/Account_user_data.JPG" style="height:254px; width:700px" /><br /> <br /> <br /> The info page starts with the "user data". Scroll down a bit to the section "My ChessBase Account". There you will find the type and duration of your membership.<br /> <br /> <img alt="" src="/support-kb/images/uploads/2023/account_expiry_2.JPG" style="height:279px; width:700px" /></li> </ul> <p><br /> </p> <ul> <li>In the Windows client of playchess, which is also integrated into the programs ChessBase (17/16 etc.) and Fritz.<br /> After logging in to the playchess server, you can find the information about your account at "Account - View Account".<br /> <br /> <img alt="" src="/support-kb/images/uploads/2023/playchess_account_view_account.jpg" style="height:153px; width:513px" /><br /> <br /> <img alt="" src="/support-kb/images/uploads/2023/playchess_check_account.jpg" style="height:328px; width:609px" /><br /> <br /> <p>A ChessBase account that no longer has a membership is not automatically deleted immediately. Only the functions associated with the Starter or Premium membership are no longer available.</p> <p>The easiest way to renew your membership is in the ChessBase Shop at <br /> <a href="https://shop.chessbase.com/en/categories/online">https://shop.chessbase.com/en/categories/online</a></p> </li> </ul> </div> <div class="container" style="padding: 0 0 20px 0;"> </div> </div> <div class="wrapper5" style="padding: 10px;"> <div class="container" style="padding-bottom: 0; color: rgb(85, 85, 84);"> <h2>Did this help?</h2> </div> <div class="container" style="padding-top: 0;"> <div style="margin: 10px 10px 10px 20px;"> <div id="DivThumbUp" style="padding: 15px; border-radius: 7px; border: 2px solid #999; width: 90px; margin: 10px; cursor: pointer;" onclick="thumbs_up()"> <img id="thumbup" src="/images/thumbs/Daumen-hoch_Active-Sand.svg" style="width: 60px;" /> </div> <div id="DivThumbDown" style="padding: 15px; border-radius: 7px; border: 2px solid #999; width: 90px; margin: 10px; cursor: pointer;" onclick="thumbs_down()"> <img id="thumbdown" src="/images/thumbs/Daumen-runter_Active-Sand.svg" style="width: 60px;" /> </div> <div id="success" style="display: none;"> Thanks a lot! </div> <div id="failed" style="display: none;"> We're sorry to hear that!<br />Don鈥檛 give up, either look through the other FAQs on this site or send us a support request. <a href="https://en.chessbase.com/support"> <div style="padding: 15px; border-radius: 7px; border: 2px solid #999; width: 90px; margin: 10px; cursor: pointer;">contact support</div> </a> </div> </div> </div> </div> <script> function thumbs_up(){ if (document.getElementById("thumbup").src.includes("Daumen-hoch_gruen.svg")) { document.getElementById("thumbup").src = "/images/thumbs/Daumen-hoch_Active-Sand.svg"; document.getElementById("success").style.display = "none"; document.getElementById("DivThumbUp").style.border = "2px solid #999"; }else{ document.getElementById("thumbup").src = "/images/thumbs/Daumen-hoch_gruen.svg"; document.getElementById("thumbdown").src = "/images/thumbs/Daumen-runter_Active-Sand.svg"; document.getElementById("success").style.display = "block"; document.getElementById("failed").style.display = "none"; document.getElementById("DivThumbUp").style.border = "3px solid Rgb(40, 131, 85)"; document.getElementById("DivThumbDown").style.border = "2px solid #999"; } } function thumbs_down() { if (document.getElementById("thumbdown").src.includes("Daumen-runter_rot.svg")) { document.getElementById("thumbdown").src = "/images/thumbs/Daumen-runter_Active-Sand.svg"; document.getElementById("failed").style.display = "none"; document.getElementById("DivThumbDown").style.border = "2px solid #999"; } else { document.getElementById("thumbup").src = "/images/thumbs/Daumen-hoch_Active-Sand.svg"; document.getElementById("thumbdown").src = "/images/thumbs/Daumen-runter_rot.svg"; document.getElementById("success").style.display = "none"; document.getElementById("failed").style.display = "block"; document.getElementById("DivThumbDown").style.border = "3px solid Rgb(114, 8, 13)"; document.getElementById("DivThumbUp").style.border = "2px solid #999"; } } </script> <footer class="border-top footer text-muted"> <div class="container" style="border-top: 2px solid #ccc; padding: 15px; display: flex; align-items: center; justify-content: center; "> © 2023 - Support Center | ChessBase GmbH | Osterbekstr. 90a |22083 Hamburg | Germany | <a href="/Home/Privacy">Privacy</a> </div> </footer> </body> </html>