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class="pt-content"> <div class="pt-breadcrumb"> <div id="breadcrumbs"> <a href="/leadership-skills-training-client-stories/">Client Stories</a> </div> </div> <div class="pt-title"> Capital Group </div> </div> </div> </div> <div class="at-above-post addthis_tool" data-url="https://www.harvardbusiness.org/client-story/developing-leaders-for-capital-group/"></div><div id='av_section_1' class='avia-section av-kyyfw-a767c9bdd4ad3a7512d05a5a0d67e289 main_color avia-section-default avia-no-border-styling avia-builder-el-0 el_before_av_section avia-builder-el-first avia-bg-style-scroll container_wrap fullsize' ><div class='container av-section-cont-open' ><main role="main" itemprop="mainContentOfPage" class='template-page content av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-258'><div class='entry-content-wrapper clearfix'> <div class='flex_column av-eot8k-4e5da7e5718bb1902bc6794874334303 av_three_fifth avia-builder-el-1 el_before_av_two_fifth avia-builder-el-first first flex_column_div av-zero-column-padding ' ><section class='av_textblock_section av-jm2gx8hz-b4fd0973d50d4b38d1d8c55e48966240' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock large-text' itemprop="text" ><h1>Delivering Results in a Shifting Landscape</h1> <h3>Capital Group invests in a connected approach to developing leadership for a new world</h3> <p>Despite the volatility of global market trends, Capital Group remains committed to delivering superior investment results and exceptional service. As it experienced rapid change and increasing complexity, the company recognized the need to ensure its culture and values spanned all associates in all locations. The company realized that stronger leadership in all corners of the business would be its greatest asset in achieving its business objectives.</p> <p>We worked closely with Capital Group’s Talent Development team to develop a connected approach to leadership development. We tailored learning experiences to the needs of each level while reinforcing a consistent set of leadership expectations and values.</p> <p>Every element of the blended, virtual, cohort-based program aligned to Capital’s business and culture. Associates experienced a mix of in-person and virtual learning featuring hand-picked content, on-the-job assignments, and facilitated discussions that brought the lessons to life. Company leaders played an active role and inspired a culture that values leadership development and continuous learning.</p> <p>The first program reached all 700 frontline managers in cohorts of 50 learners. The overwhelmingly positive response accelerated the rollout of the complementary program for all 600 senior managers.</p> <p>The partnership continues to build. Supplementary learning sustainment modules let program alumni continue their leadership development and retain key learnings. And, given the success of these core leadership programs, the company is launching a new generation of nomination-based experiences for its emerging and women high-potential leaders.</p> </div></section></div><div class='flex_column av-af9gk-26b9532d7721c06f9ffce3d987416227 av_two_fifth avia-builder-el-3 el_after_av_three_fifth avia-builder-el-last flex_column_div av-zero-column-padding ' ><div class='avia-image-container av-jm2h0luh-871d73e75c6cdb4802385f3e15591d89 av-styling- avia-align-center avia-builder-el-4 el_before_av_hr avia-builder-el-first ' itemprop="image" itemscope="itemscope" itemtype="https://schema.org/ImageObject" ><div class="avia-image-container-inner"><div class="avia-image-overlay-wrap"><img fetchpriority="high" decoding="async" class='wp-image-1885 avia-img-lazy-loading-not-1885 avia_image ' src="https://www.harvardbusiness.org/wp-content/uploads/2018/08/370x200_capitalgroup-1.png" alt='' title='370x200_capitalgroup' height="200" width="370" itemprop="thumbnailUrl" srcset="https://www.harvardbusiness.org/wp-content/uploads/2018/08/370x200_capitalgroup-1.png 370w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/370x200_capitalgroup-1-300x162.png 300w" sizes="(max-width: 370px) 100vw, 370px" /></div></div></div> <div class='hr av-jm2h21w3-200a77b85038a416941ef8e9e1f761fe hr-invisible avia-builder-el-5 el_after_av_image el_before_av_textblock '><span class='hr-inner '><span class="hr-inner-style"></span></span></div> <section class='av_textblock_section av-jm2h12vr-a2007dde5991c42953a54737ec62c9bf' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><blockquote> <p>“At Capital Group, we have four key expectations of our leaders: set the tone, drive the business, engage people, and consistently challenge themselves. It’s critical that our leaders reflect our company’s core values.”</p> </blockquote> <p><strong>Cherie Matthews, Vice President, Leadership and Talent Development</strong><br /> Capital Group</p> </div></section></div> </div></div></main></div></div><div id='av_section_2' class='avia-section av-6zglu-9651c90078b2d31e33276d3af22ef056 main_color avia-section-default avia-no-border-styling avia-builder-el-7 el_after_av_section avia-builder-el-last bg-top avia-bg-style-scroll container_wrap fullsize' data-section-bg-repeat='no-repeat'><div class='container av-section-cont-open' ><div class='template-page content av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-258'><div class='entry-content-wrapper clearfix'> <div class='flex_column av-vrpw-60d81247b8f64c58a60a5b5472fdb807 av_one_full avia-builder-el-8 el_before_av_one_third avia-builder-el-first first flex_column_div av-zero-column-padding ' ><section class='av_textblock_section av-jm2h7p2o-75de3e9a4ae3455f206954b23d4539f4' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock contain-regular large-text' itemprop="text" ><h3 style="text-align: center;">Impact</h3> <p style="text-align: center;">By continuously delivering these cohort programs, Capital Group is aligning and focusing leaders across the organization on the top strategic priorities.</p> </div></section></div><div class='flex_column av-9q1a4-8f7c62d1a32bd057e05aebeda40afe6e av_one_third avia-builder-el-10 el_after_av_one_full el_before_av_one_third first flex_column_div av-zero-column-padding column-top-margin' ><section class='av_textblock_section av-jm2h90cq-571062b4993ae792538d42a5e789e41e' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><p><img decoding="async" class="size-full wp-image-2019 aligncenter" src="https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat1.png" alt="78% of frontline managers and 70% of their supervisors report impact on business goals." width="220" height="220" srcset="https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat1.png 220w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat1-80x80.png 80w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat1-36x36.png 36w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat1-180x180.png 180w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat1-120x120.png 120w" sizes="(max-width: 220px) 100vw, 220px" /></p> </div></section> <section class='av_textblock_section av-jm2h90cq-15-e6a8ed41eb87cac3bdcae5bdbc6fe03e' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><p><strong>78%</strong> of <u>frontline</u> managers and 70% of their supervisors report <strong>impact on business goals</strong></p> </div></section></div><div class='flex_column av-9q1a4-16-5810652116a566908b40914f5889883b av_one_third avia-builder-el-13 el_after_av_one_third el_before_av_one_third flex_column_div av-zero-column-padding column-top-margin' ><section class='av_textblock_section av-jm2h90cq-14-d03e9ae43817e2a1bc1eab8f24ed3c5f' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><p><img decoding="async" class="size-full wp-image-2020 aligncenter" src="https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat2.png" alt="83% of frontline participants and 76% of their supervisors report positive behavior shifts" width="220" height="220" srcset="https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat2.png 220w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat2-80x80.png 80w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat2-36x36.png 36w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat2-180x180.png 180w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat2-120x120.png 120w" sizes="(max-width: 220px) 100vw, 220px" /></p> </div></section> <section class='av_textblock_section av-jm2h90cq-12-c8d3f02837403d88a1c11d4db001f02b' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><p><strong>83%</strong> of <u>frontline</u> participants and 76% of their supervisors report <strong>positive behavior shifts</strong></p> </div></section></div><div class='flex_column av-9q1a4-13-854ae860671aaf7d2c2416a59c165479 av_one_third avia-builder-el-16 el_after_av_one_third el_before_av_one_third flex_column_div av-zero-column-padding column-top-margin' ><section class='av_textblock_section av-jm2h90cq-11-1a0074c335997b3b30c86db193539028' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><p><img loading="lazy" decoding="async" class="size-full wp-image-2021 aligncenter" src="https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat3.png" alt="82% of senior managers and 78% of their supervisors report impact on achieving business goals" width="220" height="220" srcset="https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat3.png 220w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat3-80x80.png 80w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat3-36x36.png 36w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat3-180x180.png 180w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat3-120x120.png 120w" sizes="(max-width: 220px) 100vw, 220px" /></p> </div></section> <section class='av_textblock_section av-jm2h90cq-9-8739f69be9a3b702e1f92af3d6e3c43d' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><p><strong>82%</strong> of <u>senior managers</u> and 78% of their supervisors report <strong>impact on achieving business goals</strong></p> </div></section></div><div class='flex_column av-9q1a4-10-c98a5ce5ca4e5257093d16694901050c av_one_third avia-builder-el-19 el_after_av_one_third el_before_av_one_third first flex_column_div av-zero-column-padding column-top-margin' ><section class='av_textblock_section av-jm2h90cq-8-b1833907eaa02a0c1475a14f76dccaa8' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><p><img loading="lazy" decoding="async" class="size-full wp-image-2022 aligncenter" src="https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat4.png" alt="80% of senior managers and 73% of their supervisors report positive behavior shifts" width="220" height="220" srcset="https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat4.png 220w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat4-80x80.png 80w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat4-36x36.png 36w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat4-180x180.png 180w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat4-120x120.png 120w" sizes="(max-width: 220px) 100vw, 220px" /></p> </div></section> <section class='av_textblock_section av-jm2h90cq-6-6ba01368618968054c497fbb5584d1ef' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><p><strong>80%</strong> of <u>senior managers</u> and 73% of their supervisors report <strong>positive behavior shifts</strong></p> </div></section></div><div class='flex_column av-9q1a4-7-c30d08af548622e8e157370ff552199f av_one_third avia-builder-el-22 el_after_av_one_third el_before_av_one_third flex_column_div av-zero-column-padding column-top-margin' ><section class='av_textblock_section av-jm2h90cq-5-e234ad57f4bc6b341e215f4c6813b5fd' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><p><img loading="lazy" decoding="async" class="size-full wp-image-2023 aligncenter" src="https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat5.png" alt="95% of frontline manager participants are satisfied or very satisfied with the development experience" width="220" height="220" srcset="https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat5.png 220w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat5-80x80.png 80w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat5-36x36.png 36w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat5-180x180.png 180w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat5-120x120.png 120w" sizes="(max-width: 220px) 100vw, 220px" /></p> </div></section> <section class='av_textblock_section av-jm2h90cq-3-19d6f076eb325820f472280a7e898987' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><p><strong>95% </strong>of frontline manager participants are <u>satisfied</u> or very satisfied with the development experience</p> </div></section></div><div class='flex_column av-9q1a4-4-361daa411828925913927c0119151c17 av_one_third avia-builder-el-25 el_after_av_one_third avia-builder-el-last flex_column_div av-zero-column-padding column-top-margin' ><section class='av_textblock_section av-jm2h90cq-2-6533d53ddf8c17717625ce8a6df05b4f' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><p><img loading="lazy" decoding="async" class="size-full wp-image-2024 aligncenter" src="https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat6.png" alt="97% of senior manager participants are satisfied or very satisfied with the development experience" width="220" height="220" srcset="https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat6.png 220w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat6-80x80.png 80w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat6-36x36.png 36w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat6-180x180.png 180w, https://www.harvardbusiness.org/wp-content/uploads/2018/08/icon_impact_stat6-120x120.png 120w" sizes="(max-width: 220px) 100vw, 220px" /></p> </div></section> <section class='av_textblock_section av-jm2h90cq-1-b4a4ecd0085c01c7a1333c6a8c20afcb' itemscope="itemscope" itemtype="https://schema.org/CreativeWork" ><div class='avia_textblock' itemprop="text" ><p><strong>97% </strong>of senior manager participants are <u>satisfied</u> or very satisfied with the development experience</p> </div></section></div> <div class="at-below-post addthis_tool" 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