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This Policy also informs you of your rights and choices with respect to your Personal Information, and how you can contact us if you have any questions or concerns. Unless otherwise defined in this Policy, terms used in this Policy have the same meanings as in our Terms of Service: <a href="/terms-of-service">https://www.sonder.com/terms-of-service</a>.</p> <br/> <p>For the purpose of this Policy, "<strong>Personal Information</strong>" means any information relating to an identified or identifiable individual.</p> <h3 id="1-what-personal-information-do-we-collect-about-you"><strong>1. What Personal Information Do We Collect About You?</strong></h3> <p>Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our Services if that information is necessary to provide you with them or if we are legally required to collect it to provide our Services. We may collect Personal Information about you directly from you and from third parties, as well as automatically through your use of our Services.</p> <h4 id="information-we-collect-directly-from-you"><strong>Information We Collect Directly from You.</strong></h4> <ul> <li><p><strong>Registration.</strong> When you create an account on our Site or Apps (a "<strong>Sonder Account</strong>") or otherwise book an Accommodation with us, we may ask you for certain Personal Information including your name, phone number, email address, home postal address, password, date of birth, and/or booking information. We may also ask you to submit a completed travel document where required by local regulations.</p> </li> <li><p><strong>ID Verification ("IDV") and Check-in.</strong> We may require our guests to provide a government-issued ID to help ensure the safety of individuals and prevent fraud. With your consent, we may use a service provider such as Persona or Chekin (our "<strong>IDV Partners</strong>") to capture a photo of your government-issued identification and compare it to a scan of your face to securely verify your identity. Sonder does not receive your face scan. For information on how we, through our service providers, collect, use, and retain this data, see our <a href="/biometrics-policy">Biometric Data Privacy Notice</a>.</p> </li> <li><p><strong>Third Party Services.</strong> We may make available to you at your election the services of third-party service providers, such as luggage storage, parking reservations, or activity concierge services. When you access these providers via the Services, you may be asked to provide certain Personal Information, such as your name, address, phone number, email address, credit card number or other payment information, drivers license number, and/or license plate number, which will be used by these service providers in the provision of their services. The treatment of the Personal Information you provide to any of these providers is governed by that provider's own Privacy Policy and Sonder is not responsible for their handling of your information; you should review them prior to providing your Personal Information.</p> </li> <li><p><strong>Payment Information.</strong> If you make a purchase through the Services, your payment information, such as credit card number or billing information, is collected by our third party payment processor on our behalf.</p> </li> <li><p><strong>Administration and personalization of your Sonder Account profile.</strong> We may collect any Personal Information you provide to us as part of the administration and personalization of your Sonder Account profile (<em>e.g.</em>, zip code, and individual preferences or demographic information). You may voluntarily provide us with information about yourself so that we can personalize your stays with us (<em>e.g.</em>, whether or not you need a crib, etc.).</p> </li> <li><p><strong>Communications.</strong> If you contact us directly (<em>e.g.</em>, via email, SMS, phone call, in-App messaging), we will collect your name, contact details, the content, date and time of your message and any attachments thereto, and other information you may directly provide to us. You may choose to submit your email address and phone number on our Site or Apps to receive our updates. You may also provide us with your reviews of our Services or complete surveys regarding our Services.</p> </li> <li><p><strong>Recruitment.</strong> If you apply for a job via the "Careers" page on the Site, we will collect your name, contact details, email, phone number and information in your resume or curriculum vitae. We may also ask you to provide a link to your publicly-available professionally-related social media accounts, such as LinkedIn, Twitter, GitHub or portfolio URLs or links to other websites, your current workplace, and any other information you want to share with us.</p> </li> <li><p><strong>COVID-19.</strong> The wellbeing of our guests and team members is our top priority. During the ongoing COVID-19 pandemic, if you are a guest in one of our Accommodations, we may request certain Personal Information from you related to possible risk of COVID-19 exposure or infection. This information may include (but may not be limited to) whether you have been in recent contact with someone known to have or who is experiencing symptoms of COVID-19; whether you have recently traveled internationally; if you are currently quarantining due to a possible COVID-19 exposure and/or are awaiting a COVID-19 test result; and whether you are currently experiencing COVID-19 symptoms (consistent with Centers for Disease Control and Prevention (CDC) guidance). Learn more about how we're responding to COVID-19 at <a href="/covid-response">sonder.com/covid-response</a>.</p> </li> </ul> <h4 id="information-we-collect-from-your-interactions-with-us"><strong>Information We Collect from Your Interactions with Us.</strong></h4> <ul> <li><strong>Customer service.</strong> If you reach out to us with inquiries or requests, we will keep a record of how your inquiry or request was handled. If you contact us via phone, we may record your call for quality assurance, training, and compliance purposes.</li> </ul> <h4 id="information-we-collect-automatically"><strong>Information We Collect Automatically.</strong></h4> <ul> <li><p><strong>Online usage data.</strong> We may automatically collect the following information about your use of our Services through cookies, web beacons, and similar technologies: your domain name; your browser type; operating system type, name, and version; page views; links you click; your IP address; location information; the length of time you visit or use our Services; referring URL; access date and time; mobile device ID; language information; device name and model; and other information about your activities within the Services and communications that we send you. Please see the section "Cookies and Other Tracking Mechanisms" below for more information. Where required under applicable law, we will perform such data collection only with your consent.</p> </li> <li><p><strong>Property usage data.</strong> We automatically collect your Sonder stay history (<em>e.g.</em>, to identify you as a return guest). We may also automatically collect information regarding the use of an Accommodation (<em>e.g.</em>, when a door was unlocked). We also deploy certain types of sensors in our Accommodations, such as noise detection systems (which register only decibel levels, not conversations), motion sensors and smoking detection devices, to help us provide a great experience for all our guests and to enforce our <a href="/house-rules">House Rules</a>. We may also use or have access to security cameras in certain common areas of buildings housing our Accommodations (<em>e.g.</em>, in lobbies or monitoring public entrances). Where required under applicable law, we will collect property usage data only with your consent.</p> </li> <li><p><strong>Wi-Fi usage data.</strong> Sonder manages the guest W-Fi network on some of its properties. If you connect to a Sonder-managed guest Wi-Fi network offered on our premises, we temporarily log certain information about your connection necessary to provide and secure our Wi-Fi network, such as the IP address and MAC address of the device used to connect to our network, as well as the IP address of the destination to which the device is connecting. We do not access the content of your electronic communications when using our guest Wi-Fi network.</p> </li> </ul> <h4 id="information-we-collect-from-third-parties"><strong>Information We Collect from Third Parties.</strong></h4> <ul> <li><p><strong>Other Members.</strong> We may obtain Personal Information about you from another Sonder Account holder who adds you to their reservation. If you are not a Sonder Account holder you will be invited to create a Sonder Account. If you are already a Sonder Account holder and accept the invitation to be added to the reservation, that reservation will be linked to your Sonder Account.</p> </li> <li><p><strong>Third party accounts.</strong> If you choose to log in to your Sonder Account using a third party log-in (such as "log in with Google"), we may obtain Personal Information about you from such third party's authentication and social networking services ("<strong>SNS</strong>") to link your Sonder Account with your third party account ("<strong>Third Party Account</strong>") by us either: (i) receiving your Third Party Account login information through the Service; or (ii) being allowed access to your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account. We may receive from such third parties the following types of Personal Information:</p> <ul> <li><p><strong>Apple:</strong> email, first name, last name.</p> </li> <li><p><strong>Google:</strong> Google ID, name, profile URL, email address.</p> </li> <li><p><strong>LinkedIn:</strong> basic profile, email address.</p> </li> </ul> <p>We may also receive any other information you authorize Sonder to access by authorizing the SNS to provide such information.</p> </li> <li><p><strong>Third party partners, travel services, and Authorized Hotel Partners.</strong> We may receive Personal Information when you book an Accommodation through indirect channels (<em>e.g.</em>, online travel agencies such as Airbnb, Booking.com, and Expedia, corporate travel partners, or group sales accounts) or through a company with whom we have entered into a license or similar agreement to market and promote the Sonder brand (“<strong>Authorized Hotel Partners</strong>”). The Personal Information we receive from these third party partners, travel services, and Authorized Hotel Partners may include your name, email address, phone number, other information associated with your user account with a third party service (<em>e.g</em>., your rewards or loyalty program number from an Authorized Hotel Partner) and your Sonder stay information (<em>e.g.</em>, information on the Sonder unit you are staying in).</p> </li> <li><p><strong>Background checks.</strong> If you book an Accommodation in the United States, we may engage with a vendor to conduct a background check for use in our trust and safety, fraud prevention and risk assessment efforts, and/or to comply with landlord requirements. We may receive your name, date of birth, address, and the results of the background check. Our vendor will use U.S. county, state, and federal criminal databases and reports from U.S. credit agencies to run the checks.</p> </li> <li><p><strong>IDV Partners.</strong> We may also receive Personal Information from our IDV Partners regarding your identity for use in our trust and safety, fraud prevention and risk assessment efforts, including your photo and images of any government-issued identification documents you provide to those IDV Partners; however, we never receive any biometric data from those IDV Partners. Please refer to the section labeled "Information we Receive from You – ID Verification and Check-in" above and our <a href="/biometrics-policy">Biometric Data Privacy Notice</a> for more information.</p> </li> <li><p><strong>Vendor and partner relationships.</strong> We receive Personal Information of employees and other individuals who are contact persons at our partners and vendors, such as contact details and other information relevant to the particular business relationship.</p> </li> </ul> <h3 id="2-how-we-use-your-personal-information"><strong>2. How We Use Your Personal Information</strong></h3> <p>We use your Personal Information for the following purposes:</p> <ul> <li><p>To operate, provide, and maintain our Services, to communicate with you about our Services, to respond to your inquiries, to fulfill our contract with you, to complete your transactions, and for other customer service purposes.</p> </li> <li><p>We may run a criminal background check on behalf of landlords or property managers who require it for Accommodations in the United States, to the extent permitted under applicable law.</p> </li> <li><p>To link your Sonder Account with Third Party Accounts to add information from Third Party Accounts to your Sonder Account. Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, you understand that by granting us access to the Third Party Accounts, we will access, make available, and store (if applicable and as permitted by the SNS and authorized by you) the information in your Third Party Accounts so that it is available on and through your Sonder Account on the Services.</p> </li> <li><p>To tailor the content and information that we may send or display to you, and to otherwise personalize your experiences while using our Services, including personalizing your Sonder Account and identifying you as a return guest to provide products or services to you according to your preferences or restrictions. We may also tailor our Services and communications on the basis of your Site browsing history. Where required under applicable law, we will use your Personal Information for such purposes only with your consent.</p> </li> <li><p>To contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you relating to Sonder or its partners, via email, SMS, and phone calls. Where required under applicable law, we will send you marketing communications only with your consent. We also may use the information that we learn about you to assist us in advertising our Services on third party websites.</p> </li> <li><p>For quality assurance purposes.</p> </li> <li><p>To solicit a review or other feedback from you.</p> </li> <li><p>To better understand how users access and use our Services, both on an aggregated and individualized basis, in order to improve the quality and value of our Services, provide you and others with a better experience, and develop new Services, and for other research and analytical purposes.</p> </li> <li><p>To find and prevent fraud and respond to trust and safety issues that may arise.</p> </li> <li><p>For compliance purposes, including enforcing our <a href="/terms-of-service">Terms of Service</a> or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.</p> </li> <li><p>For other purposes for which we provide specific notice at the time the information is collected.</p> </li> <li><p>During the ongoing COVID-19 pandemic, we may use the Personal Information described in the section labeled "Information We Collect Directly from You <strong>–</strong> COVID-19", above, to help maintain a safe environment for our guests, team members and partners who may be required to access our Accommodations to provide services. Personal Information you share with us related to COVID-19 may be used by us to determine whether to permit our team members or partners to service the Accommodation during your stay as a guest and will not be used or shared for any purposes unrelated to COVID-19.</p> </li> </ul> <h3 id="3-when-we-use-personal-information-about-you"><strong>3. When We Use Personal Information About You</strong></h3> <p>If you are located in the European Economic Area ("<strong>EEA</strong>"), we process your Personal Information only based on a valid legal ground, including when:</p> <ul> <li><p><strong>Consent.</strong> You have consented to the use of your Personal Information, for example for marketing purposes or to track your online activities via cookies and similar technologies.</p> </li> <li><p><strong>Contract.</strong> We need your Personal Information to provide you with our Services, for example for Sonder Account registration and management, to manage your booking or stay at an Accommodation, or to respond to your inquiries.</p> </li> <li><p><strong>Legal obligation.</strong> We have a legal obligation to use your Personal Information, for example to comply with tax and accounting obligations, or anti-terrorism laws.</p> </li> <li><p><strong>Legitimate interest.</strong> We or a third party have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information for product development and internal analytics purposes, and otherwise to improve the safety, security, and performance of our Services. We only rely on our or a third party's legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests.</p> </li> </ul> <h3 id="4-how-we-share-your-personal-information"><strong>4. How We Share Your Personal Information</strong></h3> <p>We may employ third party companies and individuals to support our Services. We do not sell or otherwise disclose your Personal Information for purposes unrelated to our Services, unless otherwise described in this Policy or disclosed to you at the time your Personal Information is collected or shared. We may share your Personal Information under the following circumstances:</p> <ul> <li><p><strong>Affiliates.</strong> We may disclose the information we collect about you to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Information will be subject to this Policy.</p> </li> <li><p><strong>Service providers.</strong> We may disclose Personal Information we collect about you to third party vendors, service providers, contractors, or agents who perform functions on our behalf, including to facilitate our Services, to provide the Services on our behalf, to perform Site-related services (<em>e.g.</em>, maintenance services, database management, web analytics, fraud detection services relating to the activity of Sonder Users (as defined below), and improvement of the Site's or Apps' features), to perform background checks, to send marketing communications, to manage job applications that we receive via the "Careers" page on our Site, to solicit and aggregate reviews, or to assist us in analyzing how our Site, Apps, and Services are used. We require these service providers to safeguard the privacy of Personal Information they process on our behalf.</p> </li> <li><p><strong>Third party travel services, referral services, and brokers.</strong> When you book an Accommodation via indirect channels or we receive your Personal Information through a referral service or broker, we may share your Personal Information with such channel, service or broker in order to manage your booking or provide credit for referrals.</p> </li> <li><p><strong>Landlords and property managers.</strong> We may share reports with landlords and property managers regarding the use of their properties, such as cleaning and occupancy reports. Additionally, we may share guest names, email addresses, dates of stay at their properties, and other necessary information for safety or security purposes (<em>e.g.</em>, to keep out individuals who are not guests or respond to emergencies), or as necessary for legal compliance purposes or cooperation with law enforcement, as further detailed below. For extended stay reservations, we may share guest names, email addresses, phone numbers, IDs, dates of birth, and addresses with landlords. If permitted by applicable law, we may also share pass/fail results of background checks that we carry out on guests based in the United States.</p> </li> <li><p><strong>Authorized Hotel Partners.</strong> If you direct us to share your Personal Information with one of our Authorized Hotel Partners, then we may share your Personal Information with that Authorized Hotel Partner. That Authorized Hotel Partner’s use of the shared Personal Information may be governed by the Authorized Hotel Partner’s own privacy policy.</p> </li> <li><p><strong>Advertising and analytics partners.</strong> We may share Personal Information about you with third party advertising partners to serve advertisements regarding goods and services that may be of interest to you. We may also share information about the use of our Services with third parties for analytics and optimization purposes. Some of our advertising partners are members of the Network Advertising Initiative ("<strong>NAI</strong>") or the Digital Advertising Alliance ("<strong>DAA</strong>"). If you do not wish to receive personalized ads, please use the NAI's <a href="http://optout.networkadvertising.org/?c=1">Opt-Out Tool</a> or the <a href="http://optout.aboutads.info/?c=2&lang=EN">DAA's Opt Out Tool</a> to opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.</p> </li> <li><p><strong>Business transfers.</strong> Sonder may sell, transfer, or otherwise share some or all of its assets, including your Personal Information, in connection with the consideration, negotiation, or completion of a merger, acquisition, reorganization, or sale of assets or in the event of bankruptcy.</p> </li> <li><p><strong>Compliance with laws and law enforcement.</strong> Sonder cooperates with government and law enforcement officials (<em>e.g.</em>, police, immigration offices, customs authorities, anti-terrorism authorities, fire departments) and private parties to enforce and comply with the law. We will disclose your Personal Information to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Sonder or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical, or legally actionable. We will disclose any information about you to government or law enforcement officials and to our insurance services providers as we, in our sole discretion, believe necessary or appropriate to protect the property and rights of Sonder or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical, or legally actionable.</p> </li> <li><p><strong>Consent.</strong> We may also disclose your Personal Information with your permission. For example, with your consent, we may post your testimonial on the Site along with your name. If you would like your testimonial removed, please contact us.</p> </li> </ul> <h3 id="5-cookies-and-other-tracking-mechanisms"><strong>5. Cookies and Other Tracking Mechanisms</strong></h3> <p>We use cookies, web beacons, and log files to collect information about your use of our Website and Apps, as described above.</p> <ul> <li><p><strong>Cookies.</strong> We use "cookies" to collect information. A cookie is a small data file that we transfer to your computer's storage. We use cookies for two purposes. First, we use persistent cookies to save your login information for future logins to the Services. Second, we use session ID cookies to enable certain features of the Services, to better understand how you interact with the Services and to monitor aggregate usage by Sonder Users and web traffic routing on the Services. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and Service and then close your browser. We use the following cookies:</p> <ul> <li><p><strong>Google.</strong> We use Google Analytics cookies and Google Tag Manager to analyze our Services. You can learn about Google's practices by going to <a href="https://policies.google.com/privacy/google-partners">https://policies.google.com/privacy/google-partners/</a>, and opt out of them by downloading the Google Analytics opt-out browser add-on available at <a href="https://tools.google.com/dlpage/gaoptout">https://tools.google.com/dlpage/gaoptout</a>. We also use Google cookies to serve ads based on a Sonder User's prior visits to Sonder. You can learn more about these cookies <a href="https://www.google.com/privacy_ads.html">here</a> and disable these cookies via <a href="https://adssettings.google.com/authenticated">Google's Ads Settings</a> or Ad Settings for mobile apps.</p> </li> <li><p><strong>Hotjar.</strong> We use Hotjar in order to better understand our users' needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (<em>e.g.</em>, how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the 'about Hotjar' section of Hotjar's support site.</p> </li> <li><p><strong>Segment.io cookies.</strong> We use Segment.io cookies to analyze our Services, support your use of the Services and track your activity on our Website and Apps. More on Segment.io can be found at <a href="https://segment.com/docs/legal/privacy/">https://segment.com/docs/legal/privacy/</a>.</p> </li> </ul> </li> </ul> <blockquote> <p>You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all functionality of the Service.</p> </blockquote> <ul> <li><p><strong>Web beacons.</strong> Our Site may contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.</p> </li> <li><p><strong>Log data.</strong> When you visit the Site, whether as a Sonder Account holder or a non-registered user just browsing (any of these, a "<strong>Sonder User</strong>"), our servers automatically record information that your browser sends whenever you visit a website ("<strong>Log Data</strong>"). This Log Data may include information such as your computer's Internet Protocol ("<strong>IP</strong>") address, browser type or the webpage you were visiting before you came to our Site, pages of our Site that you visit, the time spent on those pages, information you search for on our Site, access times and dates, and other statistics. We use this information to monitor and analyze use of the Site and the Service and for the Site's technical administration, to increase our Site functionality and user-friendliness, and to better tailor our Site to our visitors' needs.</p> </li> <li><p><strong>Error reporting.</strong> We may use Bugsnag's bug tracking JavaScript notifier or other technology to analyze the functioning of our Services. More on Bugsnag can be found at <a href="https://docs.bugsnag.com/legal/privacy-policy/">https://docs.bugsnag.com/legal/privacy-policy/</a>.</p> </li> </ul> <h3 id="6-childrens-privacy"><strong>6. Children's Privacy</strong></h3> <p>The Site is not directed to individuals under 16. We do not knowingly collect Personal Information from children under 16. If a parent or guardian becomes aware that their child has provided us with Personal Information without their consent, they should contact us via the information provided in the "How to Contact Us" section, below. If we become aware that a child under 16 has provided us with Personal Information, we will delete such information from our files.</p> <h3 id="7-links-to-other-websites"><strong>7. Links to Other Websites</strong></h3> <p>Our Site contains links to other websites. If you choose to click on a third party link, you will be directed to that third party's website. The fact that we link to a third-party’s website is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other websites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit. Some portions of the Sonder Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to Google's <a href="https://www.google.com/intl/en_us/help/terms_maps.html">terms of use</a>, which incorporates Google's <a href="https://www.google.com/policies/privacy">Privacy Policy</a>.</p> <h3 id="8-data-security"><strong>8. Data Security</strong></h3> <p>Sonder is very concerned with safeguarding your Personal Information. When you enter particularly sensitive information (such as a credit card number) on our registration or reservation forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site and Services, you can contact us. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored "personal data" (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on the Site in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.</p> <p>Sonder also maintains a <a href="/security">Vulnerability Disclosure Program</a>, run by HackerOne, for reporting suspected vulnerabilities in our Site or Services.</p> <h3 id="9-phishing"><strong>9. Phishing</strong></h3> <p>Identity theft and the practice currently known as "phishing" are of great concern to Sonder. Safeguarding Personal Information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your Sonder Account ID, login password, or national identification numbers in a non-secure or unsolicited email or telephone communication.</p> <h3 id="10-data-retention"><strong>10. Data Retention</strong></h3> <p>We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of Services requested by or provided to you, the nature and length of our relationship with you, possible re-enrolment with our Services, the impact on the Services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.</p> <h3 id="11-your-rights-and-choices"><strong>11. Your Rights and Choices</strong></h3> <ul> <li><p><strong>Marketing opt-out.</strong> If you decide at any time that you no longer wish to receive marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. Please note that even if you opt out of receiving promotional messages from us, you will continue to receive administrative or transactional messages from us.</p> </li> <li><p><strong>Changing or deleting information.</strong> All Sonder Account holders may review, update, correct or delete the Personal Information in their Sonder Account by contacting us at <a href="/cdn-cgi/l/email-protection#cfe9ecfefefdf4e9ecfefefbf4e9ecfefffaf4e9ecfefef7f4e9ecb7f9fef4e9ecf6f6f4e9ecfefdfef4e9ecf9fbf4e9ecfefefaf4e9ecb7f9a9f4e9ecfefefff4e9ecfefffff4e9ecfefffef4e9ecb7f8fdf4e9ecb7fdaaf4e9ecb7f9fcf4e9ecb7f9a9f4e9ecb7f9abf4">privacy@sonder.com</a> or editing the relevant part of their profile. If you would like us to cancel your Sonder Account, please contact us and we will attempt to accommodate your request if we do not have any legal obligation or a legitimate business reason to retain the information contained in your Sonder Account. Please note that, if you cancel your Sonder Account, any reviews you have posted via the Site will remain publicly viewable via the Site.</p> </li> <li><p><strong>Opt out from cookies.</strong> Most Internet browsers automatically accept cookies, but you may be able to change the settings of your browser to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you set your browser to reject cookies, parts of our website may not work for you.</p> </li> <li><p><strong>European privacy rights.</strong> If you are located in the EEA, the United Kingdom ("<strong>UK</strong>") or Switzerland, you are entitled to reach out to us via the contact details in this Policy and ask us for an overview of your Personal Information or ask for a copy. In addition, you may request us to update and correct inaccuracies, delete your Personal Information, restrict processing of your Personal Information, or exercise your right to data portability and to easily transfer your Personal Information to another company. In some cases, you may object to the processing of your Personal Information and where we have asked you for your consent to process your Personal Information, you can withdraw it at any time. These rights may be limited in some circumstances by local law requirements. We always enjoy hearing from you and appreciate your business. Should you nonetheless have unresolved concerns, you have the right to lodge a complaint with the supervisory authority of your residence, place of work or where the incident took place. If you are located in the UK, you have the right to lodge a complaint with the UK Information Commissioner's Office.</p> </li> <li><p><strong>California privacy rights.</strong> If you are a California resident, please review our <a href="/ccpa">California Resident Privacy Notice</a> for more information regarding your California privacy rights.</p> </li> </ul> <h3 id="12-cross-border-data-transfers"><strong>12. Cross-Border Data Transfers</strong></h3> <p>We operate our Services in multiple countries. The Personal Information we collect is transferred to our affiliates, subsidiaries, service providers and agents, who may be located in the United States or in other jurisdictions worldwide. The United States and the other jurisdictions to which we transfer information may not have equivalent data protection laws as your home jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.</p> <p>If you are located in the EEA, UK or Switzerland, we comply with applicable legal requirements for the transfer of Personal Information to countries outside of the EEA, UK or Switzerland. We may transfer your Personal Information to countries for which adequacy decisions have been issued (<em>e.g.</em>, Canada), use contractual protections for the transfer of Personal Information, or rely on third parties' Privacy Shield certifications, where applicable. You may contact us as specified below to obtain a copy of the safeguards we use to transfer Personal Information outside of the EEA, UK or Switzerland.</p> <h3 id="13-changes-to-this-policy"><strong>13. Changes to this Policy</strong></h3> <p>Because we're always developing and improving standards of services we provide to you, this Policy may change over time. We will post the new Policy online and we will change the "Last Updated" date. We encourage you to periodically review this page for the latest information on our privacy practices. If any modifications materially change your rights, we will provide notice on the Site or we will notify you by email (sent to the email address specified in your Sonder Account).</p> <h3 id="14-how-to-contact-us"><strong>14. How to Contact Us</strong></h3> <p>For privacy queries, please contact us at <a href="/cdn-cgi/l/email-protection#8aaca9f2bdbab1aca9bbbbbeb1aca9bbbabfb1aca9f2bdbcb1aca9b3bdb1aca9f2bcb9b1aca9bbb8bbb1aca9bcbeb1aca9f2bdb9b1aca9bbbbbbb1aca9bbbbbab1aca9f2bcbeb1aca9bbbabbb1aca9f2bdb8b1aca9f2b8efb1aca9b3b3b1aca9bbbbbbb1aca9f2bceeb1">privacy@sonder.com</a> or at: Sonder Holdings Inc., 447 Sutter Street, Suite 405 #542, San Francisco, CA, 94108, United States, Attn: Office of the General Counsel.</p> <h3 id="15-steward-of-your-personal-information"><strong>15. Steward of Your Personal Information</strong></h3> <p>The Sonder entity responsible for your Personal Information under this Privacy Policy is defined as the "Steward." The Steward of your Personal Information is based on the location of travel. Generally, if your stay is located in the United States or Mexico, the Steward of your Personal Information is Sonder Technology Inc. If your stay is located in Canada, the Steward of your Personal Information is Hospitalité Sonder Canada Inc. If your stay is located outside of the United States, Mexico or Canada, the Steward of your Personal Information is Sonder Technology B.V. 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All rights reserved."},"language":{"header":"Language"},"currency":{"header":"Currency"}},"banners":{"marriott":{"enrollment":{"heading":"Join Marriott Bonvoy® and earn points toward free nights for your stays.","cta":"Join Today!"}}},"modals":{"accounts":{"errors":{"required":"Required info","invalidEmail":"Please enter a valid e-mail address.","invalidPassword":"Password does not meet requirements.","invalidFirstName":"Please enter a first name.","invalidLastName":"Please enter a last name.","invalidPhone":"Phone number is invalid.","emailMismatch":"E-mails don’t match.","etc":"An unexpected error occurred. Please try again later.","emailTaken":"Account already exists with this email.\nSign in to invite friends and earn referral credit.","phoneTaken":"Account exists with this phone number.\nNot eligible for referral credit."},"email":{"email":"Email address","confirmEmail":"Confirm Email","password":"Password","firstName":"First Name","lastName":"Last Name"},"oAuth":{"login":"Log in with {{medium}}","apple":"Apple","google":"Google","linkedIn":"LinkedIn"},"logIn":{"title":"Log in","titleFromSignUp":"Welcome back.\nLog into your Sonder account.","oAuth":{"text":"or"},"email":{"cta":"Log in"},"action":{"resetPasswordMessage":"Forgot your password?","resetPassword":"Reset password","signUpMessage":"Don't have an account?","signUp":"Sign up"}},"signUp":{"toc":{"disclaimer":"By providing your email address, you agree to our","privacyPolicy":"Privacy Policy","and":"and","termsOfService":"Terms of Service"},"selector":{"title":"Sign up for access to\nmember pricing","titleExitIntent":"Get access to our\n15% off member only pricing","titleExitIntentExperiment":"Get access to our\n10% off member only pricing","titleReferral":"{{referrerName}} gave you {{creditAmount}} off your first stay. Sign up to redeem.","separator":"or continue with","cta":"Continue"},"email":{"title":"Looks like you’re new\nPlease create an account","titleReferral":"{{referrerName}} gave you {{creditAmount}} off your first stay. Sign up to redeem.","titlePhoneVerification":"Enter the 4 digit security code we sent to {{phoneNumber}} to verify your account.","form":{"accountInfo":"Account Info","marketingOptIn":"Receive occasional news about Sonder, new locations, and special deals.","continue":"Continue","cta":"Create an account","number":"####"}}},"resetPassword":{"title":"Password reset link","description":"Enter the email address for your account and we'll send a link to reset your password.","cta":"Send Reset Link","back":"Back to Login","successTitle":"Link sent","successDescription":"We sent the link to {{email}}.","error":"Something is wrong. Please check if the email address is correct.","close":"Close"},"loginOptions":{"title":"Log in to see your trips","subtitle":"Don't have an account?","bonvoy":"Login wiht Marriott Bonvoy","sonder":"Login with Sonder","buttons":{"sonder":"Login with Sonder","marriott":"Login with Marriott Bonvoy","lookup":"Look up a reservation"},"footer":{"text":"Questions? Visit our","link":"Help Center"}}},"updatePhoneNumber":{"title":"Update number","description":"We use this number to verify your account and contact you about your stay.","action":"Save phone number"},"verifyPhone":{"title":"Enter Code","description":"We sent a verification code to: {{phoneNumber}}","didNotReceiveText":"Didn't get a text?","action":"Submit","errors":{"generic":"An unexpected error occurred. Please try again later.","landline":"The phone number associated with your account is a landline. Please contact support to switch it to a mobile phone number to proceed with your account verification."}},"verifyId":{"government_id":{"title":"Identification Needed","step":"Verification: Step 1 of 2","description":"Hotel and property rentals require a government issued photo ID from guest to combat fraud and keep the community safe and happy. Your privacy and documents will be kept private.","providePhoto":"Please provide a photo of your driver’s license, national ID or passport.","whyIdText1":"Our top priority is to ensure everyone in the Sonder community is safe. This includes our guests, the tenants we share buildings with, our real estate partners, building managers and our staff.","whyIdText2":"By collecting your contact information and confirming your identity in a similar way to how your identity is confirmed at a hotel, we can:","whyIdText3":"- Get in touch with you immediately in case of emergencies.","whyIdText4":"- Prevent occurences of credit card fraud.","whyIdText5":"- Prevent occurences of identity theft.","whyIdText6":"- In some cases, abide by local government laws which may require.","whyIdText7":"- IDs for rentals of less than 30 days to be submitted."},"selfie_id":{"title":"Great, just one more photo","step":"Verification: Step 2 of 2","description":"To verify your identity, we’ll just need a picture of you with your ID. It’s like a front desk, but easier. 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Please try again later."},"components":{"datepicker":{"minimumNightsVary":"Minimum nights vary","checkIn":"Check-in","checkOut":"Check-out","maxNights":"{{maxStayLength}} night max","minNights":"{{minStayLength}} night min","mobileButton":"Apply","previousMonth":"Previous month","nextMonth":"Next month"},"sonderStandards":{"title":"Sonder Amenities","cleaning":"Professionally cleaned","checkIn":"Contactless check-in","wifi":"Fast WiFi","support":"24/7 support","kitchen":"Fully-equipped kitchen","bath":"Shower amenities","coffee":"Artisan coffee","mattress":"Comfortable bedding","towels":"Fresh towels","laundry":"In-suite laundry","designerSpaces":"Designer spaces","keylessEntry":"Keyless entry","digitalConcierge":"Digital concierge","fastFreeWifi":"Fast, free WiFi"},"unavailable":{"title":"These dates aren't available","body":"Unfortunately this Sonder is no longer available during these dates. 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Contact the original platform you made this reservation on."},"genericError":"An unexpected error occurred. Please try again later, or contact us for assistance."},"bookingDetailsCard":{"completeReservation":"Complete Reservation","payBalance":"Complete Payment","reservationDetails":"Reservation Details","sendFeedback":"Send Feedback","title":"{{city}}, {{unitName}}","finalizeExtension":{"title":"Finalize your change:","body":" We received your request to change your dates. To confirm, please complete your payment."},"cancelExtension":{"title":"Cancellation lock active:","body":" If you wish to cancel your booking please remove the active request to change the dates of your stay. 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Login and get $50 off your next stay"}},"buildingHighlights":{"title":"A stay infused with creativity and culture","description":"From award-winning interiors to curated neighborhood guides, our stays celebrate what’s special about each city we call home.","buildings":{"philadelphia":"Classic industrial meets modern comfort. With its impossibly high ceilings, murals, and soaring window lines, experience Philadelphia like never before at the Heid.","orlando":"A careful balance of modern design and Orlando history, this Sonder is home to the art deco masterpiece: the Wellborn Suites and the Norment Parry House, the oldest home in Orlando.","detroit":"An impeccable example of the Chicago School architectural style, this building has been reimagined into modern, well-designed apartments ideally located in downtown Detroit.","houston":"Exposed concrete ceilings complement beautiful views of downtown Houston. Once an automobile showroom and offices, now these light-filled lofts are the perfect HQ to explore the city.","london":"English heritage, meet modern style. Welcome to Chelsea Green. Our newest London hotel and your immaculate English retreat. The Chelsea Green is an original Victorian building. But with a few modern twists."},"carouselTitle":"Stay at {{buildingName}}","cta":"View all spaces"},"techValueProps":{"title":"Everything you need \nis just a tap away","description":"From fresh towels to late checkout, our app puts you in control. 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Check your email for instructions on how to receive your check-in details.\n\nNot what you are looking for?","confirmationCodeHelpContact":"Feel free to contact us.","startVerificationFlowHelp":"Thanks for choosing your stay in {{city}}. To finalize your reservation, please create a Sonder account by following the link below","confirmationCodePlaceHolder":"Booking confirmation code","headerComplete":"You've successfully signed in.","headerEnterConfirmationCode":"Enter your booking site confirmation number:","headerStartVerificationFlow":"Action required to receive check-in instructions","headerEnterVerificationCode":"Enter the verification code\nwe sent you","headerNeedAccount":"You don't currently have an account with us","sentVerificationCode":"We sent you a text with your verification code to {{phoneNumber}}","next":"Next","submit":"Submit","signUp":"Create an account »","signUpMessage":"New to Sonder?","forgotPassword":"Reset password »","forgotPasswordMessage":"Forgot your password?","didntGetText":"Didn't get a text?","resendSms":"Resend SMS »","noSMSoption":"Can't receive SMS?","callNumber":"Click here to receive a call instead.","wrongNumber":"Wrong number? Update your phone number on the site you made your booking with and try again in a few minutes, or contact customer support to manually verify your phone number."}}},"errorPage":{"notFound":{"header":"Hmm\nThat page doesn't exist.","cta":"Head back to \u003c0\u003eSonder.com\u003c/0\u003e"},"internalServerError":{"header":"Uh oh.\nYou caught us in the middle of some changes.","cta":"We'll have this page up and running soon.\nFor now, let's go back to \u003c0\u003eSonder.com\u003c/0\u003e"},"forAssistance":"For Immediate Assistance","contactUs":"Contact Us","homeLink":"Sonder.com"},"emailCollectionModal":{"heading":"Stay in the know","body":"Subscribe to access travel tips, destination inspo, and membership discounts of up to 40%.","emailInputPlaceholder":"Email address","cta":"Subscribe","disclaimer":"By providing your email address, you agree to opt-in to our marketing emails per the \u003cprivacyLink\u003ePrivacy Policy\u003c/privacyLink\u003e and \u003ctermsLink\u003eTerms of Service.\u003c/termsLink\u003e","success":{"heading":"Welcome to Sonder","body":"Success! You're all signed up to get the latest Sonder scoop. Look out for your first email to learn more about Sonder."}},"javascriptDisabled":{"title":"JavaScript is disabled! To view our website, you must have JavaScript enabled in your web browser.","cta":"Show me how to enable it"},"contactInfo":{"www":{"contact":{"united_states":"United States","canada":"Canada","ireland":"Ireland","italy":"Italy","mexico":"Mexico","netherlands":"Netherlands","spain":"Spain","uk":"UK","france":"France"}},"headers":{"call_us":"Call Us","text_us":"Text Us","email_us":"Email Us"},"textDisclaimer":"For US guests Text SONDER to \u003cusTextLink\u003e89738\u003c/usTextLink\u003e to contact our 24/7 concierge team. Message frequency varies. Message \u0026 data rates may apply/ Text HELP for help, Text STOP to cancel. For more information, view our \u003ctermsLink\u003eTerms \u0026 Conditions\u003c/termsLink\u003e and \u003cprivacyLink\u003ePrivacy Policy\u003c/privacyLink\u003e"},"checkIn":{"completed":"Completed","inProgress":"In-progress","incomplete":"Not completed","currentStepHeading":"{{currentStep}} out of {{totalSteps}} completed","stepIndicator":{"title":"Check-in steps","personalInfoVerification":{"title":"Personal information","description":"\u003cstrong\u003eStep {{step}}.\u003c/strong\u003e Verify your information."},"phoneVerification":{"title":"Phone verification","description":"\u003cstrong\u003eStep {{step}}.\u003c/strong\u003e Verify your phone number."},"paymentVerification":{"title":"Payment verification","description":"\u003cstrong\u003eStep {{step}}.\u003c/strong\u003e Add a credit card to cover any incidentals."},"idVerification":{"title":"Identity verification","description":"\u003cstrong\u003eStep {{step}}.\u003c/strong\u003e Upload a government-issued document and take a selfie (like showing your ID at the front desk).","chekin":{"idvNotEnabled":"\u003cstrong\u003eStep {{step}}.\u003c/strong\u003e Fill out the local registration form for you and your accompanying guests (required by local regulations).","allGuests":{"mandatoryDocumentAndSelfie":"\u003cstrong\u003eStep {{step}}.\u003c/strong\u003e Upload a government-issued photo identity document and take a selfie (for you and your accompanying guests).","mandatoryDocument":"\u003cstrong\u003eStep {{step}}.\u003c/strong\u003e Upload a government-issued photo identity document (for you and your accompanying guests).","optionalDocumentAndSelfie":"\u003cstrong\u003eStep {{step}}.\u003c/strong\u003e Upload a government-issued photo identity document and take a selfie (for you and your accompanying guests).","optionalDocument":"\u003cstrong\u003eStep {{step}}.\u003c/strong\u003e Upload a government-issued photo identity document (for you and your accompanying guests)."},"leadGuest":{"mandatoryDocumentAndSelfie":"\u003cstrong\u003eStep {{step}}.\u003c/strong\u003e Upload a government-issued photo identity document and take a selfie.","mandatoryDocument":"\u003cstrong\u003eStep {{step}}.\u003c/strong\u003e Upload a government-issued photo identity document.","optionalDocumentAndSelfie":"\u003cstrong\u003eStep {{step}}.\u003c/strong\u003e Upload a government-issued photo identity document and take a selfie.","optionalDocument":"\u003cstrong\u003eStep {{step}}.\u003c/strong\u003e Upload a government-issued photo identity document."}}},"optionalUpgrade":{"title":"Upgrade your stay","description":"\u003cstrong\u003eOptional.\u003c/strong\u003e Enhance your experience using our menu of additional services such as parking and breakfast (where available)."}},"entrypoint":{"title":"Welcome to Sonder","welcome":{"title":"Let’s get you checked in.","body":"We’re excited to welcome you to our beautiful space and ensure your stay is both memorable and safe."},"findReservation":{"title":"Find your reservation","email":"Email address","confirmationCode":"Confirmation code","action":"Get Started"}},"contactSupport":{"title":"Need help?","body":"We're \u003ccontactInfoLink\u003eavailable 24/7\u003c/contactInfoLink\u003e or email us at \u003cemailLink\u003ereservations@sonder.com\u003c/emailLink\u003e."},"dashboard":{"title":"Welcome to {{city}}!","default":{"heading":"Next steps","subheading":"Just a few more things and we’ll get you taken care of.","action":"Get Started"},"inProgress":{"heading":"Check-in steps","subheading":"To receive your check-in instructions, complete these steps.","action":"Continue"},"booking":{"title":"Your stay details","reserved":"Reserved via {{rentalSiteNameDisplay}}","confirmationCode":"Confirmation code: {{confirmationCode}}"}},"frequentlyAskedQuestions":{"header":"Frequently asked questions","question1":{"question":"Why is this necessary?","answer":"We need to make sure you’re you before you arrive. It’s like checking in at the front desk, except online."},"question2":{"question":"How long will this take?","answer":"About 8 minutes if this is your first time staying with us."},"question3":{"question":"How secure is this online process?","answer":"Super secure! We partner with a secure third-party verification platform to protect your identity and privacy. If you’d like to know more about our data protection practices please review our \u003cPrivacyPolicyLink\u003edata privacy policy\u003c/PrivacyPolicyLink\u003e and \u003cBiometricDataLink\u003ebiometric data notice\u003c/BiometricDataLink\u003e."},"question4":{"question":"What documents do I need?","answer":"Similar to checking in at a front desk, you will need a government-issued photo ID like a passport or driver’s license."}},"returnToDashboard":"Return to dashboard","personalInformation":{"heading":"Tell us about yourself","headerImageAlt":"personal info verification illustration","contactInfo":{"heading":"Contact information","firstName":"First name","lastName":"Last name","email":"Email address"},"homeAddress":{"heading":"Home address","address":"Street address","addressSecondary":"Street address 2","city":"City","country":"Country","region":"State / region","postalCode":"Zip / postal code"},"birthdate":"Birthdate","submit":"Continue"},"phoneVerification":{"headerImageAlt":"phone verification illustration","default":{"heading":"Verify phone number","subheading":"We need to make sure your phone number is correct. We will send a text message with a four-digit code to your mobile device.","subheaderPhone":"Phone number","subheaderEditPhone":"Edit phone number","note":"Note: Before your arrival, we’ll text access details and instructions on how to enter your Sonder to the number you provide."},"editingPhoneNumber":{"heading":"Edit phone number","subheading":"Edit your phone number and we will send all communications to the new phone number. We will send the four-digit verification code to your new number."},"labels":{"code":"4-digit verification code","resend":"Re-send code","phoneNumber":"Phone number","countryCode":"Country code"},"actions":{"edit":"Edit","verify":"Submit code","sendCode":"Send code","resendCode":"Re-send code","codeSent":"Code sent!","cancel":"Cancel"},"modal":{"success":{"title":"You're set!","body":"Thanks for verifying your phone number.","action":"Continue"},"error":{"updatePhoneError":"We were unable to update your phone number. Please try again later, or contact support to help update your phone number.","sendCodeError":"We were unable to send your verification code. Please try again later, or contact support for help.","verifyCodeError":"We were unable to confirm your verification code. Please try again later, or contact support for help."}},"error":{"codeLengthInvalid":"Number must be 4 digits long","codeTypeInvalid":"Verification code must only contain digits"}},"errorModal":{"title":"Whoops!","body":"Something went wrong. Please review your information and try again.","action":"Try again","imageAlt":"Whoops"},"paymentVerification":{"formHeader":"Credit card details","headerImageAlt":"payment verification illustration","action":"Continue","billingAddress":"Billing address","addNewPaymentMethod":"+ Add new card","useExistingPaymentMethod":"Choose from saved payments","cardExpiryPlaceholder":"MM/YY","cardNumber":"Card number","cardExpiration":"Expiration","cvc":"CVC","maskedCreditCard":"xxxx-xxxx-xxxx-{{last4}}","usePersonalAddress":"Billing address is same as personal address","stayDetails":{"totalCost":"Total cost: {{amount}}","confirmationCode":"{{rentalSiteNameDisplay}} confirmation code: {{confirmationCode}}"},"paymentMethod":{"title":"Add credit card details","body":"Sonder requires a security deposit at check-in to cover any incidentals, such as damage, that may occur during your stay.","action":"Continue"},"needsPayment":{"title":"Pay for your reservation","body":"Because you booked through {{OTA}}, you’ll need to complete payment to confirm your reservation. This card will also be used for your security deposit, required by Sonder."},"summary":{"title":"Payment Summary","description":"Thanks for completing your payment.","action":"Continue"},"modal":{"success":{"title":"You're set!","body":"Your payment has been processed. Check your inbox for receipt of payment.","confirm":"Thanks for confirming your credit card.","action":"Continue","imageAlt":"Sonder Bedroom"}}},"identityVerification":{"heading":"Verify your identity","headerImageAlt":"id verification illustration","description":"Much like a traditional hotel, we need to check ID to make sure you’re you. We’ll have you upload a photo of your ID and verify with a selfie.","descriptionWithoutSelfie":"Much like a traditional hotel, we need to check ID to make sure you’re you. We’ll have you upload a photo of your ID.","body":{"heading":"Before you begin…","point1":"Make sure you have a government-issued photo identity document handy (driver’s license, passport, etc.)","point2":"Make sure you have a government-issued photo identity document handy (driver’s license, passport, etc.), for you and your accompanying guests","point3":"Enable your browser camera","point4":"Make sure there is enough light to see your face","note":"Note: Once you click the button, a pop-up should appear to begin your verification process. If you are not able to see the verification window, please allow popups for this page in your browser settings."},"consentStatement":"By selecting 'Get started,' I hereby consent to the use of my biometric data in order to use the Service. If I provide my consent, l have read and understand that my biometric data will be collected, used, and otherwise processed in accordance with \u003cPrivacyPolicyLink\u003eSonder's Privacy Policy\u003c/PrivacyPolicyLink\u003e and \u003cBiometricDataLink\u003eSonder's Biometric Data Privacy Notice\u003c/BiometricDataLink\u003e.","confirmation":"Confirm you agree to our privacy policy and biometric data policy ","action":"Get started","modal":{"success":{"title":"Thanks for checking in!","body":"Want to arrive early or stay late? You can request early check-in and late checkout via the “Manage reservation” button above, or with the Sonder app."},"error":{"personaError":"Sorry! We were unable to start the ID verification process. Please contact \u003ccontactInfoLink\u003esupport\u003c/contactInfoLink\u003e for assistance."}}},"formValidation":{"required":"Required"}},"arrivalTime":{"request":{"title":"We look forward to seeing you!","subtitle":"When will you be checking in?","body":"Let us know when you will be checking in, so that we can have your room prepared perfectly for your arrival. The standard check-in time is 4 pm.","link":"Want to check in before 4 pm? Download the Sonder app.","button":"Submit","earlierTime":"or earlier"},"success":{"title":"Your check-in time has been updated!","description":"Download the Sonder app to keep your reservation details at hand."}},"departureTime":{"request":{"title":"We hope you enjoyed your stay!","subtitle":"When will you be checking out?","body":"Let us know when you will be checking out, so that we can prepare for the next guest. The standard checkout time is 11 am.","link":"Want to check out after 11 am? Download the Sonder app.","button":"Save","earlierTime":"or earlier"},"success":{"title":"Your check-out time has been updated!","description":"Download the Sonder app to keep your reservation details at hand."}},"groups":{"capturePaymentDetails":{"form":{"header":{"title":"Add payment details","description1":"Please complete the form below so that we can process the charges according to the agreed upon schedule.","description2":"Don't worry, we won't charge you until the contract has been signed."},"cardDetails":{"title":"Credit card details"},"submitButton":"Submit payment details"},"bookingDetailsWidget":{"title":"Group Booking Details"},"confirmation":{"title":"You're all set.","description1":"We received your payment details.","description2":"Your sales representative will reach out with the next steps."},"paymentLinkExpired":{"title":"Payment link expired","description":"Please reach out to your sales representative if you need to change your payment method."},"notAuthorized":{"title":"Not authorized","description":"If you need to change your payment method, please reach out to your account manager or sales representative."},"error":{"title":"Server error","description1":"An unexpected error occurred. Please try again later.","description2":"If you need immediate support, please reach out to our \u003ccontactInfoLink\u003esupport team\u003c/contactInfoLink\u003e or your sales representative."}}}},"legal":{"termsOfService":{"header":"Sonder Terms of Service","lastUpdated":"Last Updated: Aug 09, 2021","overview":{"privacyPolicy":"Privacy Policy","body":"Welcome, and thank you for your interest in Sonder (\u003cstrong\u003e“Sonder,” “we,” or “us”\u003c/strong\u003e) and our website at www.sonder.com, along with our related websites, networks, applications, mobile applications, and other services provided by us (collectively, the \u003cstrong\u003e“Service(s)”\u003c/strong\u003e). The terms “Sonder”, “we”, “us” refers to Sonder Holdings Inc., a Delaware corporation and its subsidiaries and affiliates. These Terms of Service (together with the Additional Terms (defined in Section 18.5), the \u003cstrong\u003e“Agreement”\u003c/strong\u003e) and, for users outside the United Kingdom and the European Union, our \u003c0\u003ePrivacy Policy\u003c/0\u003e (defined in Section 18.6)) govern your use of the Service and Properties (defined in Section 1). This Agreement is a legally binding contract between you and us regarding your use of the Service and Properties. Failure to use the Service or Properties in accordance with this Agreement may subject you to civil and criminal penalties.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003ePLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY.\u003c/strong\u003e\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eBY CLICKING “I ACCEPT” (OR WORDS TO SIMILAR EFFECT) BY DOWNLOADING, INSTALLING, OR OTHERWISE ACCESSING OR USING THE SERVICE OR PROPERTIES, OR BY SIGNING A SEPARATE AGREEMENT WITH SONDER THAT EXPRESSLY INCORPORATES BY REFERENCE THIS AGREEMENT,\u003c/strong\u003e YOU AGREE THAT YOU HAVE READ AND UNDERSTOOD, AND, AS A CONDITION TO YOUR USE OF THE SERVICE OR PROPERTIES, YOU AGREE TO BE BOUND BY, THIS AGREEMENT. IF YOU ARE NOT ELIGIBLE, OR DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, THEN YOU DO NOT HAVE OUR PERMISSION OR ANY RIGHT TO USE THE SERVICE OR PROPERTIES. YOUR USE OF THE SERVICE OR PROPERTIES, AND OUR PROVISION OF THE SERVICE TO YOU AND EXPRESS LICENSE OR PERMISSION FOR YOU TO USE THE PROPERTIES (IF APPLICABLE), CONSTITUTE AN AGREEMENT BETWEEN US AND YOU TO BE BOUND BY THIS AGREEMENT.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eARBITRATION NOTICE FOR USERS OUTSIDE THE UNITED KINGDOM (“UK”) AND THE EUROPEAN UNION (“EU”).\u003c/strong\u003e Except for certain kinds of disputes described in Section 17, you agree that disputes arising under this Agreement will be resolved by binding, individual arbitration , and BY ACCEPTING THIS AGREEMENT, YOU AND SONDER ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. (See Section 17 for more details.)"},"serviceOverview":"\u003cstrong\u003eService Overview.\u003c/strong\u003e Sonder Hospitality USA Inc. acquires rights and/or interests in accommodation for the onward supply of accommodation to travelers staying in the United States and countries other than Canada and Mexico. Hospitalité Sonder Canada Inc. acquires rights and/or interests in accommodation for the onward supply of accommodation to travelers staying in Canada. Sonder Stay México, S. de R.L. de C.V. acquires rights and/or interests in apartment accommodation for the onward supply of accommodation to travelers staying in Mexico. Sonder Hotels México S. de R.L. de C.V. acquires rights and/or interests in hotel accommodation for the onward supply of accommodation to travelers staying in Mexico. We provide information on physical properties managed, owned, licensed, leased, rented, and/or developed by us or any of our affiliates (each a \u003cstrong\u003e“Property”\u003c/strong\u003e and collectively the \u003cstrong\u003e“Properties”\u003c/strong\u003e ). You may use the Service to make legitimate reservations for certain Properties for short-term rentals (each a \u003cstrong\u003e“STA/Hotel Reservation”\u003c/strong\u003e), longer-term accommodations (each an \u003cstrong\u003e“Extended Stay Reservation”\u003c/strong\u003e) or membership subscriptions (each a \u003cstrong\u003e“Subscription Reservation”\u003c/strong\u003e and, together with a STA/Hotel Reservation and an Extended Stay Reservation, each a \u003cstrong\u003e“Reservation”\u003c/strong\u003e) and to obtain from us our express (i.e., written) permission for you to use such Properties for non-commercial purposes only for a certain period of time, in all cases, only in accordance with the terms and conditions of this Agreement. The \u003cstrong\u003e“Service(s)”\u003c/strong\u003e excludes any and all Properties and any and all rights of use or possession therein or thereof, but includes services provided by us or a third party service provider to you on or around a Booked Property (defined in Section 6.2) in connection with your permitted use of the Properties (if applicable), whether you reserve such Properties directly from us or a third party (\u003cstrong\u003e“On-Site Services”\u003c/strong\u003e”). For the avoidance of doubt, a \u003cstrong\u003e“Subscription Reservation”\u003c/strong\u003e is a reservation for a stay at one of our Properties that is made in connection with a purchased subscription, which is deemed entered into and purchased immediately upon your execution of an Order Form (defined in Section 3) for such subscription (such Order Form, a \u003cstrong\u003e“Membership Agreement”\u003c/strong\u003e), a \u003cstrong\u003e“STA/Hotel Reservation”\u003c/strong\u003e is a reservation for a short length stay at one of our Properties that is made outside and separate from any purchased subscription or Membership Agreement and an \u003cstrong\u003e“Extended Stay Reservation”\u003c/strong\u003e is a reservation for an intermediate or long term stay at one of our Properties that is made outside and separate from any purchased subscription or Membership Agreement, but that may be made in connection with an Order Form for such reservation (such Order Form, an \u003cstrong\u003e“Extended Stay Agreement”\u003c/strong\u003e) which is deemed entered into and purchased immediately upon either your execution of such Order Form for such reservation or your reservation of the Extended Stay Property and your payment of any portion of the Extended Stay Reservation fee.","supplierOfRecord":{"overview":"\u003cstrong\u003eSupplier of Record.\u003c/strong\u003e Depending on the location of the Properties, the following Sonder affiliates will be the supplier of record with respect to our Services:","list":{"l1":"Sonder Hospitality USA Inc., a Delaware corporation, located at 101 15th Street, San Francisco, CA 94103, Delaware file number 5736491.","l2":"Hospitalité Sonder Canada Inc., a Quebec corporation located at 201-15 rue Marie-Anne O., Montréal, Quebec, Canada H2W 1B6, numéro d'entreprise du Québec 1174937749.","l3":"Sonder Stay México, S. de R.L. de C.V., a Mexico corporation located at Avenida Insurgentes Sur 1915 Interior 602, Colonia Guadalupe Inn, Alcaldía Álvaro Obregón, Código Postal 01020, En la Ciudad de Mexico.","l4":"Sonder Hotels México, S. de R.L. de C.V., a Mexico corporation located at Avenida Insurgentes Sur 1915 Interior 602, Colonia Guadalupe Inn, Alcaldía Álvaro Obregón, Código Postal 01020, En la Ciudad de Mexico (each of the foregoing, individually, \u003cstrong\u003e“Supplier of Record”\u003c/strong\u003e or collectively, \u003cstrong\u003e“Suppliers of Record”\u003c/strong\u003e)."},"endNote":"If you are utilizing Services in connection with Properties located in the U.S. or any country other than Mexico and Canada, you are contracting with Sonder Hospitality USA Inc. If you are utilizing Services in connection with Properties located in Canada you are contracting with Hospitalité Sonder Canada Inc. If you are utilizing Services in connection with multifamily apartment Properties located in Mexico, you are contracting with Sonder Stay México, S. de R.L. de C.V. If you are utilizing Services in connection with hotel Properties located in Mexico, you are contracting with Sonder Hotels México, S. de R.L. de C.V.\u003cbr\u003e\u003cbr\u003eNote that we reserve the right to replace any Supplier of Record at any time and without notice.\u003cbr\u003e\u003cbr\u003eOther Sonder entities (\u003cstrong\u003e“Sonder Support Entities”\u003c/strong\u003e) may provide Services, including concierge, housekeeping, customer support, and other support services in connection with your use of the Properties. Sonder Support Entities do not have any authority or obligation to provide Services or Property under the contract with you. Similarly, you do not have a contractual relationship with Sonder Support Entities. Sonder Support Entities are not authorized to act as an agent for any Supplier of Record."},"eligibility":"\u003cstrong\u003eEligibility.\u003c/strong\u003e You must be at least 18 years old to use the Service. By agreeing to this Agreement, you represent and warrant to us that: (a) you are (i) at least 18 years old, are an emancipated minor, or possess legal parental or guardian consent to agree to this Agreement; and (ii) fully able and competent to enter into this Agreement; (b) you have not previously been suspended or removed from the Service or any of our Properties; and (c) your Registration (defined in Section 3) and your use of the Service and our Properties is and will be in compliance with any and all applicable laws, rules, and regulations. If you are an organization (e.g., a company or school), the individual accepting this Agreement on your behalf represents and warrants that he or she has the authority to bind you to this Agreement and you agree to be bound by this Agreement.","backgroundChecks":"\u003cstrong\u003eBackground Checks.\u003c/strong\u003e You acknowledge and agree that for transparency, safety, fraud prevention, and anti-money laundering purposes, and to the extent permitted by applicable law, we may, but have no obligation to, before and/or while you reserve and/or occupy a Property, including without limitation, before and/or during any renewal or extension: (a) require that you provide us with a form of government identification or other information sufficient to assist us with undertaking the background checks described in Sections 4(b)-(c); (b) screen you against third party databases or other sources and request reports (e.g., credit checks) regarding you from service providers (if available); and (c) for users outside of the UK and EU, obtain reports from public records of criminal convictions or sex offender registrations or an equivalent version of background or registered sex offender checks (if available). You hereby consent to our undertaking the foregoing background checks and to our processing of the resulting information in accordance with our Privacy Policy (if applicable), including sharing with landlords, property owners and/or their property managers (any of the foregoing, a \u003cstrong\u003e“Landlord”\u003c/strong\u003e) the results of background checks for users based in the United States.","accountRegistration":"\u003cstrong\u003eAccount Registration\u003c/strong\u003e To access certain features of the Service, you may be required to register for an account (collectively, \u003cstrong\u003e“Register”\u003c/strong\u003e; and such process of Registering, \u003cstrong\u003e“Registration”\u003c/strong\u003e) and/or to enter into a membership agreement, sublease agreement, extended stay agreement, limited use agreement or other type of agreement or order form signed by us and you and made under and part of this Agreement (\u003cstrong\u003e“Order Form”\u003c/strong\u003e). When you Register, you may be required to provide us with some information about yourself, such as your name, email address, home address, date of birth, and other contact information. You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times. When you Register, you may be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. If you believe that your account is no longer secure, then you must immediately notify us at \u003c0\u003ereservations@sonder.com\u003c/0\u003e.","accountRegistrationLink":"reservations@sonder.com","feesAndPayment":{"overview":"\u003cstrong\u003eFees and Payment.\u003c/strong\u003e Certain features of the Service may require you to pay one-time and/or recurring fees. Before you pay any such fees, you will have an opportunity to review and accept the fees that you will be charged. All fees are non-refundable, unless expressly provided otherwise in writing by us.","list":{"l1":"\u003cstrong\u003eFees.\u003c/strong\u003e We reserve the right to determine pricing for the Service and any products we offer for sale, including, without limitation, for On-Site Services, or Properties that you may reserve or subscribe to through the Service. We will make reasonable efforts to keep pricing information that is published on our website up to date, but may not necessarily provide all specific pricing information (e.g., subscription-related pricing) online. We encourage you to check our website periodically for current pricing information. We may change any of this pricing information (including by adding applicable taxes, fees or charges) at any time. We, in our sole discretion, may make promotional offers with different features and different pricing to any of our customers. These promotional offers, unless made to you, will not apply to you or this Agreement.","l2":"\u003cstrong\u003eCurrency.\u003c/strong\u003e If you request a reservation or purchase certain Services, including for On-Site Services, you will be notified of the currency in which you will be charged. This currency will be determined by us based on the Applicable Payment Method (defined in Section 5.3) and other factors in our reasonable discretion, such as the location of the Property that you are trying to reserve or subscribe to. For your convenience and if the currency you will be charged in is not the same as the currency applicable in your country, we may provide you with an indication of how much the price would approximately be in your own currency. Such indication is merely indicative, not binding, and will depend on the applicable exchange rate of the day. You acknowledge that the applicable exchange rate used for currency conversion processing may not be identical to the applicable market rate in effect at the specific time such processing occurs because: (i) we update the applicable exchange rate on a regular, but not real-time, basis; and (ii) the applicable exchange rate may include an incremental cost or margin that is not included in the applicable market rate.","l3":"\u003cstrong\u003eAuthorization.\u003c/strong\u003e You authorize us to charge all applicable sums (including but not limited to any applicable one-time and/or recurring security deposits, reservation fees, extended stay fees, subscription fees, and Service fees, including for On-Site Services, the Damaged Property Fee, and any fees, costs and penalties for overstaying your reservation or subscription, and including all applicable Taxes (defined in Section 6.9), which such Taxes may be charged on a different day or time than the sums to which they relate)) for the reservations, subscriptions, and/or other purchases that you make through the Service in accordance with Section 8.7, to the payment method specified in your account or that you otherwise indicate when you submit such reservation or enter into a Membership Agreement, Extended Stay Agreement and/or other Order Form to or with us (the \u003cstrong\u003e“Applicable Payment Method“\u003c/strong\u003e) on the date that any such sum is due. Additionally, if the Applicable Payment Method is a credit card, then a few days before your check-in: (a) we may seek pre-authorization of your credit card account prior to completing your reservation or entering into a Membership Agreement, Extended Stay Agreement or other Order Form with you to verify that the credit card is valid and has the necessary funds or credit available to cover your reservation, subscription, any security deposit or other purchase, or any potential Damaged Property Fee or incidentals that may apply; and (b) you authorize us to place a hold on such credit card for sums sufficient to cover any applicable Damaged Property Fee and any other fees that you owe us under this Agreement and may be held for a few days following your check-out. To the extent that Sonder is charged any service fees in connection with your use of the Applicable Payment Method, you shall be responsible for such fees.","l4":{"l1":"\u003cstrong\u003eCancellations for STA/Hotel Reservations.\u003c/strong\u003e We will charge all applicable sums due for the STA/Hotel Reservations that you make through the Service at the time such reservations are requested. You may cancel a completed STA/Hotel Reservation at any time, and will be entitled to a refund, subject to the version of our cancellation policy posted on our website and effective at the time your reservation was completed. Our \u003c0\u003ecancellation policy\u003c/0\u003e is available online. YOU ACKNOWLEDGE AND AGREE THAT IF YOU REQUEST OR COMPLETE A STA/HOTEL RESERVATION FOR ONE OF OUR PROPERTIES THROUGH A THIRD PARTY OR THIRD-PARTY WEBSITE, STRICTER CANCELLATION POLICIES MAY APPLY. PLEASE REVIEW SUCH THIRD-PARTY POLICIES BEFORE SUBMITTING YOUR STA/HOTEL RESERVATION REQUEST AND MAKE SURE YOU AGREE WITH THE APPLICABLE CANCELLATION PERIOD.","l1Link":"cancellation policy","l2":"\u003cstrong\u003eCancellations for Extended Stay Reservations.\u003c/strong\u003e We will charge all applicable sums due for an Extended Stay Reservation at the time the applicable Extended Stay Agreement is fully executed by you and us. You may cancel your reservation request at any time before the applicable Extended Stay Agreement is fully executed. Once an Extended Stay Agreement is fully executed, you may not cancel the applicable reservation, except as may be otherwise expressly provided in such Extended Stay Agreement or other Order Form. YOU ACKNOWLEDGE AND AGREE THAT IF YOU REQUEST OR COMPLETE AN EXTENDED STAY RESERVATION FOR ONE OF OUR PROPERTIES THROUGH A THIRD PARTY OR THIRD-PARTY WEBSITE, STRICTER CANCELLATION POLICIES MAY APPLY. PLEASE REVIEW SUCH THIRD-PARTY POLICIES BEFORE SUBMITTING YOUR EXTENDED STAY RESERVATION REQUEST AND MAKE SURE YOU AGREE WITH THE APPLICABLE CANCELLATION PERIOD.","l3":"\u003cstrong\u003eCancellations for Subscription Reservations.\u003c/strong\u003e We will charge all applicable sums due for a subscription at the time the applicable Membership Agreement is fully executed by you and us. You may cancel your subscription request at any time before the applicable Membership Agreement is fully executed. Once a Membership Agreement is fully executed, you may not cancel the applicable subscription or any Subscription Reservation, except as may be otherwise expressly provided in such Membership Agreement. YOU ACKNOWLEDGE AND AGREE THAT IF YOU PURCHASE A SUBSCRIPTION OR REQUEST OR COMPLETE A SUBSCRIPTION RESERVATION FOR ONE OF OUR PROPERTIES THROUGH A THIRD PARTY OR THIRD-PARTY WEBSITE, STRICTER CANCELLATION POLICIES MAY APPLY. PLEASE REVIEW SUCH THIRD-PARTY POLICIES BEFORE PURCHASING YOUR SUBSCRIPTION OR SUBMITTING YOUR SUBSCRIPTION RESERVATION REQUEST AND MAKE SURE YOU AGREE WITH THE APPLICABLE CANCELLATION PERIOD.","header":"\u003cstrong\u003eCancellations.\u003c/strong\u003e"},"l5":{"l1":"\u003cstrong\u003eAlternative Accommodations for STA/Hotel Reservations.\u003c/strong\u003e In the event that a STA/Hotel Property (defined in Section 6.2) becomes unavailable for the whole or any part of the applicable STA/Hotel Period of Occupancy (defined in Section 6.2) for any reason, we will endeavor to arrange for suitable alternative accommodations during the Period of Occupancy. If we are unable to find suitable alternative accommodations during this period we have the right to cancel the applicable portion of the STA/Hotel Period of Occupancy and we will credit you with a full refund of pre-paid fees.","l2":"\u003cstrong\u003eAlternative Accommodations for Extended Stay Reservations.\u003c/strong\u003e In the event that an Extended Stay Property (defined in Section 6.2) becomes unavailable for the whole or any part of the applicable Extended Stay Period of Occupancy (defined in Section 6.2) for any reason, we will endeavor to arrange for suitable alternative accommodations during such Period of Occupancy. If we are unable to find suitable alternative accommodations during this period, we have the right to cancel the applicable portion of the Extended Stay Period of Occupancy subject to the express terms of any applicable Extended Stay Agreement or applicable law and we will credit you with a full refund of pre-paid fees. If you do not accept a suitable alternative accommodation that we offer to you, then you are entitled to cancel the applicable reservation, any pre-paid fees will be refunded to you, and neither we nor any of our third-party suppliers will be liable to you for any further amounts relating to such reservation.","l3":"\u003cstrong\u003eAlternative Accommodations for Subscription Reservations.\u003c/strong\u003e In the event that a Subscription Property (defined in Section 6.2) becomes unavailable for the whole or any part of the applicable Subscription Period of Occupancy (defined in Section 6.2) for any reason, we will endeavor to arrange for suitable alternative accommodations during such Period of Occupancy. If we are unable to find suitable alternative accommodations during this period, we have the right to cancel the applicable portion of the Subscription Period of Occupancy subject to the express terms of any applicable Membership Agreement or applicable law and we will credit you with a full refund of pre-paid fees. If you do not accept a suitable alternative accommodation that we offer to you, then you are entitled to cancel the applicable subscription, any pre-paid fees will be refunded to you, and neither we nor any of our third-party suppliers will be liable to you for any further amounts relating to such subscription.","header":"\u003cstrong\u003eAlternative Accommodations.\u003c/strong\u003e"},"l6":{"l1":"\u003cstrong\u003eModifications for STA/Hotel Reservations.\u003c/strong\u003e You may be able to modify your STA/Hotel Reservation, subject to additional Taxes, fees and charges, for example, by purchasing additional services and amenities (e.g., paid parking and extra cleaning services) or by modifying the applicable services or dates of your existing reservation. For the avoidance of doubt, if you modify or extend the dates of your STA/Hotel Reservation, you will be charged the applicable Property’s then-current market rate, which may be different (higher or lower) than the rates applicable to your existing reservation, for the modified dates. You will have an opportunity to review and accept any additional fees and/or charges prior to modifying such reservation.","l2":"\u003cstrong\u003eModifications for Extended Stay Reservations.\u003c/strong\u003e You may be able to modify portions of an Extended Stay Reservation, subject to any additional Taxes, fees and charges, for example, by purchasing or cancelling additional services and amenities (e.g., paid parking and extra cleaning services). You will have an opportunity to review and accept any such additional fees and/or charges prior to modifying the same. You may not however, modify the terms of any Extended Stay Agreement, including the dates or term of your reservation, except as expressly set forth in such Extended Stay Agreement or Order Form.","l3":"\u003cstrong\u003eModifications for Subscription Reservations.\u003c/strong\u003e You may be able to modify portions of a Subscription Reservation, subject to any additional Taxes , fees and charges, for example, by purchasing or cancelling additional services and amenities (e.g., paid parking and extra cleaning services). You will have an opportunity to review and accept any such additional fees and/or charges prior to modifying the same. You may not however, modify the terms of any Membership Agreement, including the dates or term of your subscription, except as expressly set forth in such Membership Agreement.","header":"\u003cstrong\u003eModifications.\u003c/strong\u003e"},"l7":"\u003cstrong\u003eRepeated Cancellations.\u003c/strong\u003e If you repeatedly cancel or attempt to cancel confirmed reservations or purchased subscriptions, we reserve the right in our sole discretion to temporarily or permanently suspend or terminate your access to the Service.","l8":"\u003cstrong\u003eDelinquent Accounts.\u003c/strong\u003e We may suspend or terminate your access to the Service or Properties if any amount associated with your account is due but unpaid. In addition, a delinquent account will be charged with fees or charges that are incidental to any chargeback or collection of any unpaid amount, including collection fees.","l9":"\u003cstrong\u003eTaxes.\u003c/strong\u003e Sales and use tax, VAT, local hotel occupancy tax, tourist tax, city tax, lodging tax and other indirect taxes (“Taxes”) may be imposed on the amount charged for our Services, Properties, and other products offered in certain jurisdictions. The actual tax amount charged may vary depending on the rates in effect at the time of your Period of Occupancy (defined in Section 6.2). Certain local governmental agencies may require Sonder to collect and remit occupancy taxes based on a percentage of the prices set by Sonder, a fixed amount per day, or some other method."}},"serviceAndBookedProperties":{"header":"\u003cstrong\u003eService and Booked Properties.\u003c/strong\u003e","list":{"l1":"\u003cstrong\u003eLimited License to the Service.\u003c/strong\u003e Subject to your complete and ongoing compliance with this Agreement, we grant you, solely for your personal (except as expressly provided in this Section 6.1) and non-commercial use, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to: (a) install and use one object code copy of any mobile application associated with the Service obtained from a legitimate marketplace (whether installed by you or pre-installed on your mobile device by the device manufacturer) on a mobile device that you own or control; and (b) access and use the Service. Notwithstanding the foregoing, if permissible under the laws applicable to the Service or any Booked Property, you may use the Service for non-personal use only if you are an organization and only to reserve Properties, or enter into a subscription, for or on behalf of your organization’s employees, your organization’s students, and/or a third party (\u003cstrong\u003e“Limited Non-Personal Use”\u003c/strong\u003e), provided that: (i) you enter into a separate written agreement with us that provides additional terms and conditions governing this Limited Non-Personal Use (\u003cstrong\u003e“Limited Use Agreement”\u003c/strong\u003e) and such use shall be subject to the terms and conditions of this Agreement and the Limited Use Agreement; (ii) you require each employee, student, and/or third party to agree in writing to be bound by this Agreement; and (iii) you remain responsible and liable for all acts and omissions of each such employee, student, and/or third party to the same extent as if such acts and omissions had been undertaken by you.","l2":{"l1":"\u003cstrong\u003eLimited License to STA/HOTEL Properties.\u003c/strong\u003e Subject to your complete and ongoing compliance with this Agreement and subject to applicable law, we grant you a limited, exclusive (except as expressly provided in this Section 6.2), non-transferable, non-sublicensable (except as expressly provided in this Section 6.2), revocable license to occupy the specific unit at the specific Property for only the specific period of time that you have reserved under a STA/Hotel Reservation for personal (except as expressly provided in this Section 6.2) and non-commercial purposes only and for the maximum number of occupants permitted by us, as confirmed in writing by us (a \u003cstrong\u003e“Confirmation”\u003c/strong\u003e) and provided by us to you by email or other means (such specific type of reserved Property, the \u003cstrong\u003e“STA/Hotel Property”\u003c/strong\u003e and such specific reserved period of time, the \u003cstrong\u003e“STA/Hotel Period of Occupancy”\u003c/strong\u003e) and the right of ingress and egress to and from the STA/Hotel Property. For the avoidance of doubt, we are not obliged to make the STA/Hotel Property available, and a binding contract with respect to the STA/Hotel Property is not in place, until such time as you receive the foregoing Confirmation (at which point your reservation is deemed “completed”), and in no event shall you have any rights to renewal, extension, or recurring use of the STA/Hotel Property. You hereby agree to direct any repair, maintenance, and other operational questions, requests, or complaints to Sonder at the contact information located at \u003c0\u003ehttps://www.sonder.com/help\u003c/0\u003e and shall not direct any such communications to any Landlord or other non-Sonder personnel.","l1Link":"https://www.sonder.com/help","l2":"\u003cstrong\u003eLimited Right to Use Extended Stay Properties.\u003c/strong\u003e This Agreement shall not provide permission or the right to enter or use any Property that is the subject of an Extended Stay Reservation unless and until you enter into an Extended Stay Agreement or you receive a Confirmation from us identifying the applicable Property. For the avoidance of doubt, we are not obliged to make the Extended Stay Property available until such Extended Stay Agreement has been fully executed by you or you have received a Confirmation from us. The Extended Stay Agreement or Confirmation shall contain the terms of the applicable reservation, including the specific unit at the specific Property that is the subject of the reservation (the \u003cstrong\u003e“Extended Stay Property”\u003c/strong\u003e) and the term of the reservation (the \u003cstrong\u003e“Extended Stay Period of Occupancy”\u003c/strong\u003e). In no event shall you have any rights to renewal, extension, or recurring use of the Extended Stay Property, except as required by law. You hereby agree to direct any repair, maintenance and other operational questions, requests, or complaints to Sonder at the contact information located at \u003c0\u003ehttps://www.sonder.com/help\u003c/0\u003e and shall not direct any such communications to any Landlord or other non-Sonder personnel.","l2Link":"https://www.sonder.com/help","l3":"\u003cstrong\u003eLimited Right to Use Subscription Properties.\u003c/strong\u003e This Agreement shall not provide permission or the right to enter or use any Property that is the subject of a subscription unless and until you enter into a Membership Agreement identifying the applicable Property. For the avoidance of doubt, we are not obliged to make the Subscription Property available until such Membership Agreement has been fully executed by you and us. The Membership Agreement shall contain the terms of the applicable subscription, including the specific unit at the specific Property that is the subject of the subscription (the \u003cstrong\u003e“Subscription Property”\u003c/strong\u003e, and, together with a STA/Hotel Property, and an Extended Stay Property, each a \u003cstrong\u003e“Booked Property”\u003c/strong\u003e), the term of the subscription (the \u003cstrong\u003e“Subscription Period of Occupancy”\u003c/strong\u003e and, together with a STA/Hotel Period of Occupancy, and an Extended Stay Period of Occupancy, each a \u003cstrong\u003e“Period of Occupancy”\u003c/strong\u003e), any rights of transfer and entry by us or any third parties. In no event shall you have any rights to renewal, extension, or recurring use of the Subscription Property, except as required by law. You hereby agree to direct any repair, maintenance and other operational questions, requests, or complaints to Sonder at the contact information located at \u003c0\u003ehttps://www.sonder.com/help\u003c/0\u003e and shall not direct any such communications to any Landlord or other non-Sonder personnel.","l3Link":"https://www.sonder.com/help","l4":"Notwithstanding the foregoing: (a) you may sublicense or permit a third party to use the Booked Property for Limited Non-Personal Use only provided you meet the conditions set forth in Section 6.1(i)-(iii).","l5":"We reserve the right at all times during the Period of Occupancy to enter and to permit other individuals to enter the Property at any time in the following circumstances or for the following purposes, subject to applicable law: (i) in response to your written or verbal request, upon your consent, or as necessary to provide the Service to you; (ii) to investigate, address, or prevent any actual or reasonably suspected or foreseeable past, current, or impending unlawful activity or damage to the Property (you expressly agree that we have the right to document by photograph, video or otherwise any such damage, and/or compliance with this Agreement and compliance with the House Rules, subject to and in compliance with the Privacy Policy, during such entry); (iii) to prevent or mitigate bodily harm to you or others that we reasonably expect has occurred or may occur; (iv) upon your breach or suspected breach of any provision of this Agreement, provided that we give you prior notice (e.g., by email, phone, text message, or knocking on the door); (v) for any purpose (including for repair and maintenance and to examine or show the same), provided that we give you reasonable notice (e.g., by email, phone, text message, or knocking on the door); (vi) to cooperate with requests from law enforcement officials to enter the Property; (vii) where we believe reasonably necessary to protect the personal safety, rights, or property of us, you, any third party, or to prevent fraud or other unlawful activity; and/or (viii) at any time that may be necessary or advisable in our sole discretion, such as in the event of an emergency.","header":"\u003cstrong\u003eUse of Booked Properties.\u003c/strong\u003e"},"l3":"\u003cstrong\u003eFeedback License to Us.\u003c/strong\u003e If you choose to provide suggestions or any other input regarding problems with, proposed modifications or improvements to, or any other aspect of the Service or Properties (\u003cstrong\u003e“Feedback”\u003c/strong\u003e), then you hereby grant us an unrestricted, worldwide, perpetual, irrevocable, non-exclusive, freely transferable and sublicensable (including through multiple tiers), royalty-free, and fully-paid right and license to exploit the Feedback in any manner and for any purpose with no obligation or accounting to you, including to improve the Service and Properties and create other products and services."}},"restrictionsAndResponsibilities":{"header":"\u003cstrong\u003eRestrictions and Responsibilities.\u003c/strong\u003e","list":{"l1":"\u003cstrong\u003eCompliance with Law.\u003c/strong\u003e If you are prohibited under applicable law from using the Service or any of the Properties (including Booked Properties), you may not use them. You understand and agree that you are solely responsible for compliance with any and all laws, rules, and regulations that may apply to your use of the Service and/or Properties. We shall comply with the requirements of the Fair Employment and Housing Act and shall not discriminate based upon any of the protected categories covered in such Act where applicable.","l2":"\u003cstrong\u003eUse of Amenities.\u003c/strong\u003e You and your occupants, guest(s), visitors, invitees and any other parties to whom you give access to or use of any Property, including the Booked Property (collectively and individually, \u003cstrong\u003e“Your Guests”\u003c/strong\u003e) may use only the Booked Property amenities (e.g., fitness room and gym equipment) expressly made available by us for the common and joint use of Sonder’s members, guests and residents in the applicable Property (collectively, the \u003cstrong\u003e“Amenities”\u003c/strong\u003e). Access to such Amenities is not guaranteed and may be limited, revoked, or suspended from time to time. You agree to comply and ensure all of Your Guests’ compliance with all applicable rules with respect to your and Your Guests’ use of such Amenities. You understand and agree that use of such Amenities may be suspended if you or any of Your Guests violate any such rules. You shall be responsible for any damage to such Amenities that you or any of Your Guests cause. ANY USE OF SUCH AMENITIES IS AT YOUR AND YOUR GUESTS’ OWN RISK AND YOU AND YOUR GUESTS RELEASE, DISCHARGE, AND COVENANT NOT TO SUE ANY SONDER ENTITIES (DEFINED BELOW) IN CONNECTION WITH ANY USE OF SUCH AMENITIES. YOU AGREE THAT, AT OUR REQUEST AT ANY TIME, YOU AND/OR YOUR GUESTS WILL EXECUTE AND DELIVER A COMMERCIALLY REASONABLE FORM OF WAIVER AND RELEASE TO CONFIRM THE WAIVER AND RELEASE SET FORTH HEREIN AND THAT YOUR AND/OR YOUR GUESTS’ USE OF THE AMENITIES MAY BE CONDITIONED ON YOUR AND/OR YOUR GUESTS’ EXECUTION AND DELIVERY OF SUCH WAIVER AND RELEASE.","l3":"\u003cstrong\u003eUse of On-Site Services.\u003c/strong\u003e We may, but shall not be obligated to, offer On-Site Services for an additional fee from time to time, such as cleaning, babysitting, local tours, parking and special events. If so offered by us and so requested by you, we will mutually agree on the dates and times for such services and we and/or the applicable third party service provider shall have the right to enter the Booked Property to perform such services. To the extent that we offer and you request or use any such services, you hereby agree to comply and ensure all of Your Guests’ compliance with all of the applicable rules with respect to your and Your Guests’ use of such services. You understand and agree that your and Your Guests’ use of such services may be suspended if you or any of Your Guests violate any such rules. You shall be responsible for any damage that you or any of Your Guests cause. ANY USE OF ON-SITE SERVICES IS AT YOUR AND YOUR GUESTS’ OWN RISK AND YOU AND YOUR GUESTS RELEASE, DISCHARGE, AND COVENANT NOT TO SUE ANY SONDER ENTITIES (DEFINED BELOW) IN CONNECTION WITH ANY SUCH SERVICES. YOU UNDERSTAND THAT THIS AGREEMENT INCLUDES A RELEASE OF ALL KNOWN AND UNKNOWN CLAIMS. YOU AGREE THAT, AT OUR REQUEST AT ANY TIME, YOU AND/OR YOUR GUESTS WILL EXECUTE AND DELIVER A COMMERCIALLY REASONABLE FORM OF WAIVER AND RELEASE TO CONFIRM THE WAIVER AND RELEASE SET FORTH HEREIN AND THAT YOUR AND/OR YOUR GUESTS’ USE OF THE ON-SITE SERVICES MAY BE CONDITIONED ON YOUR AND/OR YOUR GUESTS’ EXECUTION AND DELIVERY OF SUCH WAIVER AND RELEASE.","l4":"\u003cstrong\u003eObligation to Maintain.\u003c/strong\u003e You shall keep all interior portions of the Booked Property, and all furniture and decorations within the Booked Property, in good, clean, and sanitary condition, including free from all pests (such as, without limitation, bedbugs, cockroaches, mice and rats), and in proper working order throughout the applicable Period of Occupancy. Should any component fail to operate (including any appliance, plumbing, electrical, etc.), it is your responsibility to promptly contact us at the contact information located at \u003c0\u003ehttps://www.sonder.com/help\u003c/0\u003e, as soon as a problem is detected.","l4Link":"https://www.sonder.com/help","l5":{"l1":"Use the Service or any Property for any illegal purpose or in violation of any local, state, national, or international law (e.g., you may not use your, our, or a third-party Internet connection or device on any of our Properties to illegally download or share files through BitTorrent, other peer-to-peer protocols, or otherwise);","l2":"Impersonate any individual or organization, or falsify or otherwise misrepresent yourself (including your age or date of birth) or your affiliation with any individual or organization;","l3":"Register for more than one Sonder account or Register on behalf of an individual other than yourself, except as expressly permitted under a Limited Use Agreement between you and us;","l4":"Use the Service or any Property for any commercial or other purpose that is not expressly permitted under this Agreement (for the avoidance of doubt, you may not resell or transfer to any other individual or organization any reservation or subscription you make or enter into with us, except as expressly permitted under a Limited Use Agreement between you and us), or make false, fraudulent, or speculative reservations or subscriptions;","l5":"Reproduce, distribute, publicly display, or publicly perform any aspect of the Service or make modifications to any aspect of the Service or any Property;","l6":"Bring into or onto any Property any illegal, dangerous or hazardous substance or item (including items that are likely to increase the risk of fire or explosion) or any firearms and other weapons (except those rightfully possessed by law enforcement officials or licensed security guards);","l7":"Attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Service;","l8":"Use, display, mirror, or frame any aspect of the Service (including any layout or design of any webpage or form contained therein), our name, or any of our trademarks, logos, or other proprietary information, without our express written consent;","l9":"Copy, store, or otherwise access any information accessible through the Service or any Property for purposes not expressly permitted under this Agreement;","l10":"Use manual or automated software, devices, scripts, robots, or other means or processes to access, “scrape,” “crawl,” or “spider” any web pages or other services contained in the Service or to otherwise collect information or interact with the Service;","l11":"Systematically retrieve data or other content from the Service to create or compile, directly or indirectly, in one or more downloads, a collection, compilation, database, directory, or the like, whether by manual or automated methods;","l12":"Interfere or tamper with, circumvent, damage, or test the vulnerability of any aspect of the Service or Properties (including any physical item therein), whether by manual or automated methods, including through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing of email address information, or similar methods or technology;","l13":"Infringe, misappropriate, or violate the rights of any individual or organization, including their intellectual property rights (including rights to trade secrets and moral rights), or their privacy, publicity, confidentiality, contractual, property, or other rights;","l14":"Use the Service or any Property to transmit, distribute, post, or submit any information concerning any other individual or organization without such individual’s or organization’s permission, including photographs, personal contact information, or credit, debit, calling card, or other account numbers;","l15":"Engage in any conduct that: (i) would give rise to civil liability; (ii) is fraudulent, false, misleading, or deceptive; (iii) is defamatory, obscene, pornographic, vulgar, or offensive; (iv) promotes or constitutes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group or otherwise threatens or embarrasses any individual or group; (v) is violent or threatening or promotes violence or actions that are threatening to any other individual or organization; (vi) promotes illegal or harmful activities or substances; or (vii) is restricted or prohibited by or under any of our Additional Terms (defined in Section 18.5);","l16":"Perform any activity or create any condition in or on any Booked Property, Amenities, or Property that could create a nuisance, annoyance, or disturbance to any other residents or neighbors of surrounding properties.","l17":"Attempt to do any of the foregoing or assist or advocate, encourage, permit, or assist any third party in doing any of the foregoing.","overview":"\u003cstrong\u003eProhibited Conduct.\u003c/strong\u003e In addition to all other rules and restrictions contained in the Agreement (including in any Additional Terms such as any applicable Order Form, Confirmation, Membership Agreement, Extended Stay Agreement and/or House Rules), in connection with your use of the Service and Properties, you may not and you agree that you will not (except and solely to the extent such restriction is impermissible under applicable law):"},"l6":{"l1":"\u003cstrong\u003eSafety Features for STA/Hotel Reservations.\u003c/strong\u003e You acknowledge and agree that the Properties may contain certain safety features such as smoke detectors, fire alarms, or sound level monitoring units as may be required by law, you consent to our use of these safety features, and you agree not to interfere or tamper with these features (as prohibited under Section 7.5(12)). You agree to immediately report any problems or need for maintenance or repairs to us. We have a right to enter the STA/Hotel Property to check and maintain these safety features as provided by law. It is expressly understood that you must not, at any time, disable or remove any installed safety feature, and to do so shall be considered a material breach of this Agreement and will be just cause for termination of this Agreement and your removal from the Property.","l2":"\u003cstrong\u003eSafety Features for Extended Stay Reservations.\u003c/strong\u003e You acknowledge and agree that the Properties may contain certain safety features such as smoke detectors, fire alarms, or sound level monitoring units as may be required by law, you consent to our use of these safety features, you agree not to interfere or tamper with these features (as prohibited under Section 7.5(12)), and you shall be responsible for testing any such safety features (except any sound level monitoring units) weekly and immediately reporting any problems or need for maintenance or repairs to us. If battery operated, you are responsible for changing the (e.g., smoke detector’s or fire alarm’s) battery as necessary, or immediately reporting to us the need for assistance in changing such battery. We have a right to enter the Extended Stay Property to check and maintain these safety features as provided by law. It is expressly understood that you must not, at any time, disable or remove any installed safety feature, and to do so shall be considered a material breach of this Agreement and will be just cause for termination of this Agreement and your removal from the Property.","l3":"\u003cstrong\u003eSafety Features for Subscription Reservations.\u003c/strong\u003e You acknowledge and agree that the Properties may contain certain safety features such as smoke detectors, fire alarms, or sound level monitoring units as may be required by law, you consent to our use of these safety features, you agree not to interfere or tamper with these features (as prohibited under Section 7.5(12)), and you shall be responsible for testing any such safety features (except any sound level monitoring units) weekly and immediately reporting any problems or need for maintenance or repairs to us. If battery operated, you are responsible for changing the (e.g., smoke detector’s or fire alarm’s) battery as necessary, or immediately reporting to us the need for assistance in changing such battery. We have a right to enter the Subscription Property to check and maintain these safety features as provided by law. It is expressly understood that you must not, at any time, disable or remove any installed safety feature, and to do so shall be considered a material breach of this Agreement and will be just cause for termination of this Agreement and your removal from the Property.","l4":"\u003cstrong\u003eSecurity.\u003c/strong\u003e You acknowledge and agree that certain security measures may be provided by us in connection with the Properties. We reserve the right to commence, expand, reduce or discontinue any such security measures at any time without notice to you.","header":"\u003cstrong\u003eSafety Features.\u003c/strong\u003e"},"l7":"\u003cstrong\u003eDamaged Property.\u003c/strong\u003e You are responsible for leaving any Property including the Booked Property in the condition same was in when you arrived and for following all related Additional Terms applicable to your stay at a Booked Property. You acknowledge and agree that you are responsible for your, your Guests, and your and their pets’ own acts, omissions, negligence and willful misconduct. If we reasonably believe that you, Your Guests, or your or their pets have damaged a Booked Property or any Property or damaged or removed or stolen any physical item therein (\u003cstrong\u003e“Damaged Property”\u003c/strong\u003e), we will provide you with reasonable notice and evidence of such damage or suspected removal or theft and will give you two business days to respond to our claim. After this time period, we will be automatically entitled to charge the Applicable Payment Method for the full amount of any lost revenue that we incur as a result of the Damaged Property and the full amount of the greater of the costs and fees actually incurred by us or that we reasonably expect to incur for fixing or replacing the Damaged Property (which may include replacing damaged items with equivalent items) (\u003cstrong\u003e“Damaged Property Fee”\u003c/strong\u003e). Additionally, if you, Your Guests, or your or their pets have damaged a Booked Property or any Property or damaged or removed or stolen any physical item therein we may terminate this Agreement and remove you and any and all of Your Guests from the Booked Property and any Property. We reserve at all times the right to fix the Damaged Property in the manner of our choosing and to pursue in our sole discretion any and all avenues available to us to collect from you the Damaged Property Fee. For example, we may exercise the foregoing right by fixing the Damaged Property over an extended period of time, charging the Applicable Payment Method the sum total of the Damaged Property Fee up front or in installments, or by making one or more claims under your homeowner’s, renter’s, and/or other insurance policy, and you agree to cooperate with and assist us in good faith, and to provide us with such information as we may reasonably request in order to successfully make such claim.","l8":"\u003cstrong\u003eYour Personal Items.\u003c/strong\u003e We are not responsible for any of your property or personal items (collectively, \u003cstrong\u003e“Personal Items”\u003c/strong\u003e) either during the term of this Agreement or that you may leave in any of the Properties after the expiration or earlier termination of this Agreement. Prior to the expiration of the applicable Period of Occupancy, you must remove all of your Personal Items from all applicable Booked Properties and any Property. If you have not done so, and after using commercially reasonable efforts to provide you with reasonable notice, we will be entitled to remove, store, and/or dispose of any Personal Items remaining in any of our Properties in accordance with applicable law, and you waive any claims or demands regarding such Personal Items or our handling of them. You will be responsible for paying any fees reasonably incurred by us regarding such removal, storage, and/or disposal. We recommend that you consider obtaining renter’s insurance or personal property insurance to protect against any damage to or loss of your Personal Items.","l9":"\u003cstrong\u003eInvestigation and Prosecution.\u003c/strong\u003e We reserve at all times the right to investigate and prosecute any breach of any provision of this Agreement to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting users who breach any provision of this Agreement. You acknowledge that we have no obligation to monitor your access to or use of the Service or Properties but have the right to do so for the purpose of operating the Service, to ensure your compliance with this Agreement, or to comply with applicable law or the order or requirement of a court, administrative agency, or other governmental body."}},"ownershipProprietaryRights":"\u003cstrong\u003eOwnership; Proprietary Rights.\u003c/strong\u003e The Service is owned and operated by us. The visual interfaces, graphics, design, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Service (\u003cstrong\u003e“Materials”\u003c/strong\u003e) provided by us are protected by intellectual property and other laws. All Materials included in the Service are our and/or our third-party licensors’ property. Except as expressly authorized by us, you may not make use of the Materials. We reserve all rights to the Materials not granted expressly in this Agreement.","thirdPartyTerms":"\u003cstrong\u003eThird-Party Terms.\u003c/strong\u003e We may provide tools or features through the Service that enable you to interact with, including export information to, third-party websites or services, including through features that allow you to link your Sonder account with an account on a third-party website or service, such as Twitter, Facebook, or a third-party payment processor, or through our implementation of third-party buttons (such as “like” or “share” buttons). By using one of these tools or features, you agree that we may transfer such exported information to the applicable third-party website or service. Third-party websites and services are not under our control, and, to the fullest extent permitted by law, we are not responsible for any third-party service’s use of your exported information. You acknowledge and agree that such interactions with third-party websites or services may be governed by one or more third parties’ terms, conditions, and/or policies.","userContent":{"header":"\u003cstrong\u003eUser Content\u003c/strong\u003e","list":{"l1":"\u003cstrong\u003eUser Content Generally.\u003c/strong\u003e Certain features of the Service may permit users to submit content to the Service, including messages, reviews, ratings, and other types of works (\u003cstrong\u003e“User Content”\u003c/strong\u003e) and to publish User Content on the Service. You retain any copyright and other proprietary rights that you may hold in the User Content that you post to the Service.","l2":"\u003cstrong\u003eRatings and Reviews.\u003c/strong\u003e Within a certain timeframe after completing a reservation, you and other users may provide us with a public review (\u003cstrong\u003e“Review”\u003c/strong\u003e) and/or rating (\u003cstrong\u003e“Rating”\u003c/strong\u003e) regarding your or such other user’s experience with the Service or at a Booked Property. Reviews and Ratings reflect the opinions of the individual or entity that leaves such Review or Rating, do not reflect our opinion, and may be incorrect or misleading. We may, but are not obliged to, verify any Reviews or Ratings for accuracy. You acknowledge and agree that if you provide a Review or Rating, such Review or Rating must be accurate, may not contain any offensive or defamatory language, may be surfaced anywhere (including publicly) on our Service or a third-party service as permitted by us, and constitute “User Content.”","l3":"\u003cstrong\u003eLimited License Grant to Us.\u003c/strong\u003e By providing User Content to or via the Service, you grant us an unrestricted, worldwide, perpetual, irrevocable, non-exclusive, freely transferable and sublicensable (including through multiple tiers), royalty-free, and fully-paid right and license to exploit the User Content, in whole or in part, in any manner (including in any language or any media formats and through any media channels now known or hereafter developed) and for any purpose with no obligation or accounting to you.","l4":{"l1":"you are the creator and owner of the User Content, or have the necessary licenses, rights, consents, and permissions to authorize us and our sublicensees to use and distribute your User Content as necessary to exercise the licenses granted by you in this Section 10, in the manner contemplated by us, the Service, and this Agreement;","l2":"your User Content, and the use of your User Content as contemplated by this Agreement, does not and will not: (i) infringe, violate, or misappropriate any third party’s right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) slander, defame, libel, or invade the right of privacy, publicity, or other property rights of any other individual or organization; or (iii) cause us to violate any law, rule, or regulation; and","l3":"your User Content could not be deemed by a reasonable person to be objectionable, profane, indecent, pornographic, harassing, threatening, embarrassing, hateful, or otherwise inappropriate.","header":"\u003cstrong\u003eUser Content Representations and Warranties.\u003c/strong\u003e We disclaim any and all liability in connection with User Content. You are solely responsible for your User Content and the consequences of providing User Content via the Service. By providing User Content via the Service, you affirm, represent, and warrant that:"},"l5":"\u003cstrong\u003eUser Content Disclaimer.\u003c/strong\u003e We are under no obligation to edit or control User Content that you or other users post or publish and will not be in any way responsible or liable for User Content. We may, however, at any time and without prior notice, screen, remove, edit, or block any User Content that in our sole judgment violates this Agreement or is otherwise objectionable. You understand that when using the Service you may be exposed to User Content from a variety of sources and acknowledge that User Content may be inaccurate, offensive, indecent, or objectionable. You agree to waive, and do waive, any legal or equitable right or remedy you have or may have against us with respect to User Content. If notified by a user or content owner that User Content allegedly does not conform to this Agreement, we may investigate the allegation and determine in our sole discretion whether to remove the User Content, which we reserve the right to do at any time and without notice. For clarity, we do not permit copyright-infringing activities on the Service.","l6":"\u003cstrong\u003eMonitoring Content.\u003c/strong\u003e We do not control and do not have any obligation to monitor: (a) User Content; (b) any content made available by third parties; or (c) the use of the Service by its users. You acknowledge and agree that we reserve the right to, and may from time to time, monitor any and all information transmitted or received through the Service for operational and other purposes. If at any time we choose to monitor the content, we still assume no responsibility or liability for content or any loss or damage incurred as a result of the use of content. During monitoring, information may be examined, recorded, copied, and used in accordance with our Privacy Policy (if applicable)."}},"dmca":{"header":"\u003cstrong\u003eDigital Millennium Copyright Act.\u003c/strong\u003e","list":{"l1":{"l1":"an electronic or physical signature of the individual authorized to act on behalf of the owner of the copyright or other right being infringed;","l2":"a description of the copyrighted work or other intellectual property that you claim has been infringed;","l3":"a description of the material that you claim is infringing and where it is located on the Service;","l4":"your address, telephone number, and email address;","l5":"a statement by you that you have a good faith belief that the use of the materials on the Service of which you are complaining is not authorized by the copyright owner, its agent, or the law; and","l6":"a statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.","overview":"\u003cstrong\u003eDMCA Notification.\u003c/strong\u003e We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. §512, as amended). If you have an intellectual property rights-related complaint about material posted on the Service, you may contact our Designated Agent at the following address:\u003cbr\u003e\u003cbr\u003eSonder Technology Inc.\u003cbr\u003eATTN: Office of the General Counsel (Copyright Notification).\u003cbr\u003e101 15th Street, San Francisco, CA 94103.\u003cbr\u003eEmail: \u003c0\u003ecopyright@sonder.com\u003c/0\u003e\u003cbr\u003e\u003cbr\u003eAny notice alleging that materials hosted by or distributed through the Service infringe intellectual property rights must include the following information:","overviewLink":"copyright@sonder.com"},"l2":"\u003cstrong\u003eRepeat Infringers.\u003c/strong\u003e We will promptly disable and/or terminate your account if we determine that you are a repeat infringer. We may also terminate any and all agreements we have with, and remove from the applicable Properties, you and any of Your Guests if we determine that you are a repeat infringer."}},"modification":"\u003cstrong\u003eModification of this Agreement.\u003c/strong\u003e We reserve the right to change this Agreement (including any of the Additional Terms in accordance with those agreements and applicable law) on a going-forward basis at any time. Please check this Agreement periodically for changes. If a change to this Agreement materially modifies your rights or obligations, we may require that you accept the modified Agreement in order to continue to use the Service or any Properties. Material modifications are effective upon your acceptance of the modified Agreement and we will provide you with reasonable notice prior to such changes taking effect. Please discontinue using the Service and any Property if you do not agree to these changes. Immaterial modifications are effective upon publication. Except as expressly permitted in this Section 12, this Agreement may be amended only by a written agreement signed by authorized representatives of the parties to this Agreement. Disputes arising under this Agreement will be resolved in accordance with the version of this Agreement that was in effect at the time the dispute arose.","termTermination":{"header":"\u003cstrong\u003eTerm, Termination and Modification of the Service.\u003c/strong\u003e","list":{"l1":{"l1":"\u003cstrong\u003eTerm for STA/Hotel Reservations.\u003c/strong\u003e This Agreement as applicable to STA/Hotel Reservations and related Services and Properties is effective beginning when you accept it, or first download, install, or otherwise access or use the Service or Properties for STA/Hotel Reservations, and its term ends when the Agreement is terminated as described in Section 13.2.","l2":"\u003cstrong\u003eTerm for Extended Stay Reservations.\u003c/strong\u003e This Agreement as applicable to Extended Stay Reservations and related Services and Properties is effective beginning when you accept it, when you enter into an Extended Stay Agreement with us that incorporates this Terms of Service by reference, or when you first download, install, or otherwise access or use the Service or Properties for Extended Stay Reservations, and its term shall end in accordance with Section 13.2. The term and termination of any reservation (and the attendant right to use any Extended Stay Property) shall be as set forth in the applicable Extended Stay Agreement or Confirmation.","l3":"\u003cstrong\u003eTerm for Subscription Reservations.\u003c/strong\u003e This Agreement as applicable to Subscription Reservations and related Services and Properties is effective beginning when you accept it, when you enter into a Membership Agreement with us that incorporates this Terms of Service by reference, or when you first download, install, or otherwise access or use the Service or Properties for Subscription Reservations, and its term shall end in accordance with Section 13.2. The term and termination of any subscription (and the attendant right to use any Subscription Property) shall be as set forth in the applicable Membership Agreement.","header":"\u003cstrong\u003eTerm.\u003c/strong\u003e"},"l2":{"l1":"\u003cstrong\u003eTermination by You for STA/Hotel Reservations.\u003c/strong\u003e You may terminate your account and this Agreement as applicable to STA/Hotel Reservations at any time by contacting customer service at \u003c0\u003ereservations@sonder.com\u003c/0\u003e and requesting that your account be deleted.","l1Link":"reservations@sonder.com","l2":"\u003cstrong\u003eTermination by You for Extended Stay Reservations.\u003c/strong\u003e You may terminate your account and this Agreement as applicable to Extended Stay Reservations only if and as expressly permitted in the applicable Extended Stay Agreement or Confirmation.","l3":"\u003cstrong\u003eTermination by You for Subscription Reservations.\u003c/strong\u003e You may terminate your account and this Agreement as applicable to Subscription Reservations only if and as expressly permitted in the applicable Membership Agreement.","overview":"\u003cstrong\u003eTermination.\u003c/strong\u003e To the maximum extent permitted by applicable law, if you violate any provision of this Agreement or if Sonder’s lease of, or right to use, any Property terminates or expires for any reason, all of our licenses to you, any permission to use any Property, (including any Booked Property), the Period of Occupancy, and this Agreement (which includes any still active Order Forms) automatically terminate without notice to you and, in addition to the remedies in Section 13.3, we reserve all rights and remedies available to us at law and equity including, without limitation, the right to remove you and Your Guests from any Property. In addition, we may, in our sole discretion, subject to compliance with all applicable law, terminate this Agreement or your account on the Service, or suspend or terminate your access to the Service, at any time for any reason or no reason, with or without notice."},"l3":"\u003cstrong\u003eEffect of Termination.\u003c/strong\u003e Upon termination of this Agreement: (a) all of our applicable licenses to you, any permission or right to use the applicable Properties hereunder, and all applicable Periods of Occupancy automatically terminate and you must immediately cease all use of the applicable Service and, subject to applicable law, the applicable Properties; (b) you will no longer be authorized to access your account or the applicable Service or, subject to applicable law, any applicable Properties; (c) you must pay us any unpaid amount that was due prior to termination; and (d) all payment obligations accrued prior to termination and Sections 5, 6.3, 7, 8, 9, 10, 13.3, 14, 15, 16, 17, and 18 will survive.","l4":{"l1":"\u003cstrong\u003eModification of the Service for STA/Hotel Reservations.\u003c/strong\u003e We reserve the right to modify or discontinue the Service at any time (including by limiting or discontinuing certain features of the Service such as any of our product or Property offerings), temporarily or permanently, without notice to you. We will have no liability for any such change to or discontinuation of the Service.","l2":"\u003cstrong\u003eModification of the Service for Extended Stay Reservations.\u003c/strong\u003e We reserve the right to modify or discontinue the Service at any time (including by limiting or discontinuing certain features of the Service such as any of our product or Property offerings, but not the Extended Stay Property during the Extended Stay Period of Occupancy except as expressly permitted in the Extended Stay Agreement or Confirmation), temporarily or permanently, without notice to you. We will have no liability for any such change to or discontinuation of the Service.","l3":"\u003cstrong\u003eModification of the Service for Subscription Reservations.\u003c/strong\u003e We reserve the right to modify or discontinue the Service at any time (including by limiting or discontinuing certain features of the Service such as any of our product or Property offerings, but not the Subscription Property during the Subscription Period of Occupancy except as expressly permitted in the Membership Agreement), temporarily or permanently, without notice to you. We will have no liability for any such change to or discontinuation of the Service.","header":"\u003cstrong\u003eModification of the Service.\u003c/strong\u003e"}}},"indemnity":"\u003cstrong\u003eIndemnity.\u003c/strong\u003e To the fullest extent permitted by law, you are responsible for your use of the Service and Properties, and you will defend and indemnify us and our officers, directors, employees, contractors, consultants, affiliates, subsidiaries, agents, and Landlords (and their property managers, service providers, and agents) (individually a “Sonder Entity” and collectively the “Sonder Entities”) from and against every claim brought by a third party, and any related liability, direct or indirect damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or connected with: (a) your, Your Guests’, and/or your or their pets’ use of, or misuse of, the Service or your, Your Guests’, and/or your or their pets’ use, occupation, or misuse of the Properties; (b) your or Your Guests’ breach or violation of any portion of this Agreement, any representation, warranty, or agreement referenced in this Agreement, or any applicable law, rule, or regulation (including those put in place by Landlords from time to time); (c) your or Your Guests’ infringement, misappropriation, or violation of any third party’s right, including any intellectual property rights (including rights to trade secrets and moral rights), or any privacy, publicity, confidentiality, contractual, property, or other rights; (d) any dispute or issue between you and/or Your Guests and any third party; or (e) any injury, death, or damages sustained by any individual or entity, or to the property of the same (including any pets), where such injury, death, or damage is caused by your, Your Guests’, or your or their pets’ acts or omissions. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.","disclaimers":{"l1":"THE SERVICE, PROPERTIES, AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE AND PROPERTIES ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SERVICE, PROPERTIES, AND ALL MATERIALS AND CONTENT AVAILABLE THROUGH THE SERVICE AND PROPERTIES, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE.","l2":"WE DO NOT WARRANT THAT THE SERVICE, PROPERTIES, MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE AND PROPERTIES, OR ANY PORTION OF ANY OF THE FOREGOING WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND WE DO NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED.","l3":"WE DO NOT MAKE ANY WARRANTY REGARDING THE QUALITY OF ANY ASPECT OF THE SERVICE, PROPERTIES, OR MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE OR PROPERTIES, OR THE ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF THE FOREGOING.","l4":"YOU UNDERSTAND AND AGREE THAT WE SHALL NOT BE RESPONSIBLE OR LIABLE FOR THE ACTIONS OF ANY THIRD PARTY (INCLUDING PETS) OR ANY CONDITION OR CIRCUMSTANCE (E.G., CONSTRUCTION) OUTSIDE A PROPERTY. FOR THE AVOIDANCE OF DOUBT, YOU UNDERSTAND AND AGREE THAT WE ARE NOT RESPONSIBLE FOR ANY AND ALL CLAIMS RESULTING FROM THE MISCONDUCT OF ANY LANDLORD, PROPERTY OWNER, PROPERTY MANAGER, OTHER GUEST OR RESIDENT AND THAT SUCH CLAIMS ARE TO BE BROUGHT AGAINST SUCH LANDLORD, PROPERTY OWNER, PROPERTY MANAGER, OTHER GUEST OR RESIDENT DIRECTLY.","l5":"OTHER THAN AS SET OUT IN SECTION 16 BELOW, NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE SERVICE, PROPERTIES, ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE OR PROPERTIES, OR ANY SONDER ENTITIES WILL CREATE ANY WARRANTY REGARDING ANY OF THE FOREGOING THAT IS NOT EXPRESSLY STATED IN THIS AGREEMENT. OTHER THAN AS SET OUT IN SECTION 16 BELOW, WE ARE NOT RESPONSIBLE FOR ANY DAMAGE THAT MAY RESULT FROM THE SERVICE, PROPERTIES, OR ANY OTHER USER, OR ANY GUESTS, INVITEES, OR PETS, OF THE SAME. YOU UNDERSTAND AND AGREE THAT YOU USE ANY ASPECT OF THE SERVICE AND PROPERTIES AT YOUR OWN DISCRETION AND RISK, AND THAT WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM, MOBILE DEVICE, OR ANY PHYSICAL BELONGINGS USED IN CONNECTION WITH YOUR USE OF THE SERVICE OR PROPERTIES) OR ANY LOSS OF DATA, INCLUDING USER CONTENT, OR ANY LOSS, DAMAGE, OR THEFT OF ANY OF YOUR PROPERTY OR THE PROPERTY OF YOUR GUESTS OR OTHERS KEPT OR STORED IN OR ABOUT THE PROPERTIES OR ANY PERSONAL INJURY OR DEATH OR PET INJURY OR DEATH.","l6":"WE DO NOT CONTROL ANY FEES THAT MAY BE CHARGED TO YOU BY ANY THIRD PARTY RELATING TO ON-SITE SERVICES OR OUR COLLECTION OF ANY FEES THAT YOU OWE US UNDER THIS AGREEMENT, AND WE DISCLAIM ALL LIABILITY IN CONNECTION WITH THE FOREGOING.","l7":"WE MAY USE THE SERVICES OF A REAL ESTATE BROKER, AGENT, REFERRAL SERVICE OR SIMILAR PARTY (THE “BROKER”). YOU UNDERSTAND, ACKNOWLEDGE AND AGREE THAT THE BROKER SOLELY REPRESENTS SONDER AND HAS NO OBLIGATION OR DUTY TO YOU, EXCEPT AS REQUIRED BY LAW AND UNLESS OTHERWISE AGREED IN WRITING BY YOU AND SONDER. IN EITHER CIRCUMSTANCE, YOU HAVE THE SOLE OBLIGATION TO PROTECT YOUR INTERESTS. YOU UNDERSTAND, ACKNOWLEDGE AND AGREE THAT THE BROKER SHALL HAVE NO EXPRESS OR IMPLIED RIGHT OR AUTHORITY TO CREATE ANY OBLIGATION ON BEHALF OF SONDER OR BIND SONDER TO ANY CONTRACT, AGREEMENT OR UNDERTAKING. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE BROKER WILL CREATE ANY OBLIGATION, REPRESENTATION OR WARRANTY BY SONDER.","l8":"THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. WE DO NOT DISCLAIM ANY WARRANTY OR OTHER RIGHT THAT WE ARE PROHIBITED FROM DISCLAIMING UNDER APPLICABLE LAW.","l9":"“WE”, AS USED IN THIS SECTION 15, REFERS TO US AS WELL AS THE APPLICABLE LANDLORD(S), PROPERTY OWNER(S), AND PROPERTY MANAGER(S).","header":"\u003cstrong\u003eDisclaimers; No Warranties.\u003c/strong\u003e"},"limitationOfLiability":{"l1":"TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL ANY SONDER ENTITY BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, REPUTATION, GOODWILL, INCOME, SALES, REVENUE, BUSINESS, ANTICIPATED SAVINGS, OR DATA, OR FOR BUSINESS INTERRUPTION, WASTED MANAGEMENT OR OFFICE TIME, OR ANY OTHER INTANGIBLE LOSS.","l2":"TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL ANY SONDER ENTITY BE LIABLE TO YOU FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICE, ON-SITE SERVICES, PROPERTIES, OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE OR PROPERTIES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY SONDER ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE. ANY USE OF THE SERVICE, ON-SITE SERVICES, PROPERTIES, OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE OR PROPERTIES IS AT YOUR AND YOUR GUESTS’ OWN RISK AND YOU AND YOUR GUESTS RELEASE, DISCHARGE, AND COVENANT NOT TO SUE ANY SONDER ENTITIES IN CONNECTION WITH ANY SUCH USE.","l3":"WE DO NOT EXCLUDE OR LIMIT IN ANY WAY OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. IN THE UK AND THE EU, THIS INCLUDES LIABILITY: FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR THE NEGLIGENCE OF OUR EMPLOYEES, AGENTS, OR SUBCONTRACTORS; FOR FRAUD OR FRAUDULENT MISREPRESENTATION; OR FOR BREACH OF OUR OBLIGATION TO PERFORM THE SERVICE WITH REASONABLE CARE AND SKILL OR FAILURE TO PERFORM THE SERVICE IN ACCORDANCE WITH INFORMATION PROVIDED BY US TO YOU ABOUT US OR THE SERVICE.","l4":"EXCEPT AS PROVIDED IN SECTION 17.5 AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE SONDER ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE, PROPERTIES, OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICE OR PROPERTIES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO US FOR ACCESS TO AND USE OF THE SERVICE AND PROPERTIES IN THE 12 MONTHS PRIOR TO THE EVENT OR CIRCUMSTANCE GIVING RISE TO THE CLAIM; OR (B) $100; UNLESS THE UK HOTEL PROPRIETORS ’ ACT 1956 APPLIES, IN WHICH CASE OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM PRESCRIBED UNDER THAT ACT.","l5":"EACH PROVISION OF THIS AGREEMENT THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THIS AGREEMENT. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THIS AGREEMENT. THE LIMITATIONS IN THIS SECTION 16 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.","header":"\u003cstrong\u003eLimitation of Liability\u003c/strong\u003e"},"disputeResolution":{"l1":"\u003cstrong\u003eApplication of this Section 17.\u003c/strong\u003e This Section 17 shall only apply if your country of residence is outside of the UK and the EU.","l2":"\u003cstrong\u003eGenerally.\u003c/strong\u003e In the interest of resolving disputes between you and Sonder in the most expedient and cost effective manner you and Sonder agree that, except as described in Section 17.3, every dispute arising in connection with this Agreement will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or relating to any aspect of this Agreement, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after the termination of this Agreement. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND SONDER ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.","l3":"\u003cstrong\u003eExceptions.\u003c/strong\u003e Despite the provisions of Section 17.2, nothing in this Agreement will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) bring an individual action in small claims court; (b) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (c) seek injunctive relief in a court of law in aid of arbitration; or (d) to file suit in a court of law to address an intellectual property infringement claim.","l4":"\u003cstrong\u003eArbitrator.\u003c/strong\u003e Any arbitration between you and Sonder will be settled under the Federal Arbitration Act and administered by the American Arbitration Association (\u003cstrong\u003e“AAA”\u003c/strong\u003e) under its Consumer Arbitration Rules (collectively, \u003cstrong\u003e“AAA Rules”\u003c/strong\u003e) as modified by this Agreement. The AAA Rules and filing forms are available online at \u003c0\u003ewww.adr.org\u003c/0\u003e, by calling the AAA at \u003c1\u003e1-800-778-7879\u003c/1\u003e, or by contacting Sonder. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.","l4Link":{"link1":"www.adr.org","link2":"1-800-778-7879"},"l5":"\u003cstrong\u003eNotice of Arbitration; Process.\u003c/strong\u003e A party who intends to seek arbitration must first send a written notice of the dispute to the other party by certified U.S. Mail or by Federal Express (signature required) or, only if that other party has not provided a current physical address, then by email (\u003cstrong\u003e“Notice of Arbitration”\u003c/strong\u003e). Sonder’s address for Notice is: Sonder Holdings Inc., 101 15th Street, San Francisco, CA 94103, Attention: Office of the General Counsel. The Notice of Arbitration must: (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought (\u003cstrong\u003e“Demand”\u003c/strong\u003e). The parties will make good faith efforts to resolve the claim directly, but if the parties do not reach an agreement to do so within 30 days after the Notice of Arbitration is received, you or Sonder may commence an arbitration proceeding. All arbitration proceedings between the parties will be confidential unless otherwise agreed by the parties in writing. During the arbitration, the amount of any settlement offer made by you or Sonder must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. If the arbitrator awards you an amount higher than the last written settlement amount offered by Sonder in settlement of the dispute prior to the award, Sonder will pay to you the higher of: (i) the amount awarded by the arbitrator; or (ii) $10,000.","l6":"\u003cstrong\u003eFees.\u003c/strong\u003e If you commence arbitration in accordance with this Agreement, Sonder will reimburse you for your payment of the filing fee, unless your claim is for more than $10,000, in which case the payment of any fees will be decided by the AAA Rules. Any arbitration hearing will take place at a location to be agreed upon in the County of San Francisco, California, but if the claim is for $10,000 or less, you may choose whether the arbitration will be conducted: (a) solely on the basis of documents submitted to the arbitrator; (b) through a non-appearance based telephone hearing; or (c) by an in-person hearing as established by the AAA Rules in the county (or parish) of your billing address. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse Sonder for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.","l7":"\u003cstrong\u003eNo Class Actions.\u003c/strong\u003e YOU AND SONDER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Sonder agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.","l8":{"l1":"\u003cstrong\u003eModifications to this Arbitration Provision for STA/Hotel Reservations.\u003c/strong\u003e If Sonder makes any future change to this arbitration provision, other than a change to Sonder’s address for Notice of Arbitration, you may reject the change by sending us written notice within 30 days of the change to Sonder’s address for Notice of Arbitration, in which case your account with Sonder and this Agreement will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected, will survive.","l2":"\u003cstrong\u003eModifications to this Arbitration Provision for Extended Stay Reservations.\u003c/strong\u003e If Sonder makes any future change to this arbitration provision, other than a change to Sonder’s address for Notice of Arbitration, you may reject the change by sending us written notice within 30 days of the change to Sonder’s address for Notice of Arbitration, in which case your account with Sonder will be immediately terminated (but this Agreement as applicable to Extended Stay Reservations, including any applicable Extended Stay Agreement, will not terminate except in accordance with such Extended Stay Agreement) and this arbitration provision, as in effect immediately prior to the changes you rejected, will survive.","l3":"\u003cstrong\u003eModifications to this Arbitration Provision for Subscription Reservations.\u003c/strong\u003e If Sonder makes any future change to this arbitration provision, other than a change to Sonder’s address for Notice of Arbitration, you may reject the change by sending us written notice within 30 days of the change to Sonder’s address for Notice of Arbitration, in which case your account with Sonder will be immediately terminated (but this Agreement as applicable to Subscription Reservations, including any applicable Membership Agreement, will not terminate except in accordance with such Membership Agreement) and this arbitration provision, as in effect immediately prior to the changes you rejected, will survive.","header":"\u003cstrong\u003eModifications to this Arbitration Provision.\u003c/strong\u003e"},"l9":"\u003cstrong\u003eEnforceability.\u003c/strong\u003e If any portion of this Section 17 is found to be unenforceable, then the entirety of this Section 17 (except this Section 17.9) will be null and void and, in that case, the parties agree that the exclusive jurisdiction and venue described in Sections 18.2 or 18.3, or in any Order Form, as applicable, will govern any action arising out of or related to this Agreement.","header":"\u003cstrong\u003eDispute Resolution and Arbitration.\u003c/strong\u003e"},"misc":{"l1":"\u003cstrong\u003eGeneral Terms.\u003c/strong\u003e This Agreement, together with the Privacy Policy (if applicable) and any other agreements expressly incorporated by reference into this Agreement, is the entire and exclusive understanding and agreement between you and Sonder regarding your use of the Service and Properties, and supersedes any previous marketing information, representations or agreements of any kind or nature between the parties relating to the subject matter hereof and whether recorded in writing, or otherwise. You may not assign or transfer this Agreement or your rights under this Agreement, in whole or in part, by operation of law or otherwise, without our prior written consent, which may be withheld if, for example, we reasonably determine that the potential assignee or transferee is, or is likely to be, a competitor of us, or appears unwilling to or incapable of strictly complying with this Agreement. We may assign or transfer this Agreement, in whole or in part, at any time without notice or consent. The failure to require performance of any provision of this Agreement will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of this Agreement, or any provision of this Agreement, be a waiver of any subsequent breach or default or a waiver of the provision itself. The waiver by us of any provision of the Agreement will not be deemed to be a waiver of any subsequent breach of the same or any other provision of the Agreement, nor will any custom or practice which may develop between the parties be construed to waive or to lessen our right to insist upon your performance of all the provisions of the Agreement, or support a claim of detrimental reliance by you. The specification in the Agreement of certain acts or omissions as bases for removing you from any Property shall not be construed as limiting our rights to remove you for any other reason allowed by applicable law. Our acceptance of a partial payment of any fees or other amounts owed to us pursuant to this Agreement will not constitute a waiver of our right to the full amount due, nor will our acceptance of fees or other amounts owed to us pursuant to this Agreement paid late ever constitute a waiver of our right to terminate this Agreement and remove you from any Property for such habitual late payment. Use of section headers in this Agreement is for convenience only and will not have any impact on the interpretation of any provision. Nothing in this Agreement will affect your statutory rights as a consumer. Throughout this Agreement the use of the word “including” means “including but not limited to”. If any part of this Agreement is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.","l2":"\u003cstrong\u003eGoverning Law and Jurisdiction for Users Outside the UK and EU.\u003c/strong\u003e This Agreement is governed by the laws of the State of California without regard to conflict of law principles. You and Sonder submit to the personal and exclusive jurisdiction of the state and federal courts located within the County of San Francisco, California for resolution of any lawsuit or court proceeding permitted under this Agreement. We operate the Service from our offices in California, and we make no representation that Materials included in the Service are appropriate or available for use in other locations.","l3":"\u003cstrong\u003eGoverning Law and Jurisdiction for Users In the UK or EU.\u003c/strong\u003e This Agreement is governed by the laws of England and Wales. The courts of England and Wales will have non-exclusive jurisdiction for resolution of any lawsuit or court proceeding permitted under this Agreement, which means that as a consumer you may only bring any lawsuit or court proceedings against us in a court in your country of residence or the courts of England and Wales. If Sonder wishes to enforce any of its rights against you, we may do so only in the courts of your country of residence. In addition, please note that disputes may be submitted for online resolution to the \u003c0\u003eEuropean Commission Online Dispute Resolution\u003c/0\u003e platform.","l3Link":"European Commission Online Dispute Resolution","l4":"\u003cstrong\u003eThird Party Rights.\u003c/strong\u003e This Agreement is between you and us. Except where otherwise provided for in this Agreement or in a Limited Use Agreement, no other person shall have any rights to enforce any of its terms, whether under the UK Contract (Rights of Third Parties Act) 1999 or otherwise.","l5":"\u003cstrong\u003eAdditional Terms.\u003c/strong\u003e Your use of the Service and Properties is subject to all additional terms, policies, rules, guidelines, or instructions applicable to the Service or Properties or certain features of the Service or Properties that we may post on, link to from, or provide you with in writing (e.g., by email, text message, or posted at or provided in the applicable Property) including through the Service or applicable Property, including any Order Forms (and all exhibits, attachments, and addenda thereto), Confirmations and House Rules available at \u003c0\u003ehttps://www.sonder.com/house-rules\u003c/0\u003e (the \u003cstrong\u003e“Additional Terms”\u003c/strong\u003e). All Additional Terms are incorporated by this reference into, and made a part of, this Agreement.","l5Link":"https://www.sonder.com/house-rules","l6":"\u003cstrong\u003ePrivacy Policy.\u003c/strong\u003e If you are based outside the UK and EU, Your use of the Service and Properties is also subject to our Privacy Policy that we post on our website, as it may be updated from time to time (our \u003cstrong\u003e\u003c0\u003e“Privacy Policy”\u003c/0\u003e\u003c/strong\u003e). Please read our Privacy Policy carefully for information relating to our collection, use, storage, disclosure of your personal information. By accepting this Agreement, you agree to the sharing of your personal information in compliance with the Privacy Policy and all applicable law, for the purpose of and in connection with providing the Services to you.","l6Link":"“Privacy Policy”","l7":"\u003cstrong\u003eConsent to Electronic Communications.\u003c/strong\u003e By using the Service and Properties, you acknowledge that the Service includes certain electronic communications from us such as SMS text communications and as further described in our \u003c0\u003e“Privacy Policy”\u003c/0\u003e (if applicable) and you consent to receiving such electronic communications. Please read our \u003c0\u003e“Privacy Policy”\u003c/0\u003e to learn more about our electronic communications practices. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing. Sonder provides concierge support and other services for our guests via SMS on an opt in basis. For more information click \u003c1\u003ehere.\u003c/1\u003e","l7Link":{"link1":"“Privacy Policy”","link2":"here"},"l8":"\u003cstrong\u003eContact Information.\u003c/strong\u003e You may contact us at 101 15th Street, San Francisco, CA 94103, Attention: Office of the General Counsel. If you have a question or complaint, you may contact us by sending correspondence to that address or by contacting us at the contact information located at \u003c0\u003ehttps://www.sonder.com/help\u003c/0\u003e. You can access a printable version of these Terms of Service by clicking \u003c1\u003ehere\u003c/1\u003e.","l8Link":{"link1":"https://www.sonder.com/help","link2":"here"},"l9":"\u003cstrong\u003eNotice to California Residents.\u003c/strong\u003e If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the Service or Properties, or to receive further information regarding use of the Service or Properties.","l10":"\u003cstrong\u003eNo Support.\u003c/strong\u003e We are under no obligation to provide support for the Service or Properties. In instances where we may offer support, the support will be subject to published policies.","l11":"\u003cstrong\u003eForce Majeure.\u003c/strong\u003e We will not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform, any of our obligations, if the delay or failure was due to any cause beyond our reasonable control including but not limited to severe weather, power, or other utility cut-off, burglary, natural disaster, strikes, governmental action, terrorism, war, civil unrest, or other similar events of “force majeure”.","l12":"\u003cstrong\u003eAttorneys’ Fees and Expenses.\u003c/strong\u003e If we are required to engage legal counsel to enforce the conditions of this Agreement, to collect any amounts due, to remove you or your belongings from a Property, you shall be responsible for all lawyers’ fees and expenses incurred in connection with the foregoing.","l13":"\u003cstrong\u003eInternational Use.\u003c/strong\u003e The Service and Properties are intended for visitors located within the United States, Canada, Mexico, United Arab Emirates, European Union and United Kingdom. We make no representation that the Service is appropriate or available for use outside of these countries or territories. Access to the Service or Properties from or in countries or territories or by individuals where or for whom such access is illegal is prohibited.","header":"\u003cstrong\u003eMiscellaneous.\u003c/strong\u003e"},"apple":"\u003cstrong\u003eNotice Regarding Apple.\u003c/strong\u003e This Section 19 applies only to the extent you are using our mobile application on an Apple-branded product (our \u003cstrong\u003e“App”\u003c/strong\u003e). You acknowledge that this Agreement is between you and Sonder only, not with Apple Inc. (\u003cstrong\u003e“Apple”\u003c/strong\u003e), and Apple is not responsible for the Service or the content thereof. The license granted to you in Section 6.1 of this Agreement with respect to our App is limited to your use of such App on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the App Store Terms of Service, except that such App may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing. Apple has no obligation to furnish any maintenance and support services with respect to the Service. If the Service fails to conform to any applicable warranty, you may notify Apple and Apple will refund any applicable purchase price for the mobile application to you; and, to the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the Service. Apple is not responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including: (a) product liability claims; (b) any claim that the Service fails to conform to any applicable legal or regulatory requirement; or (c) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement, and/or discharge of any third-party claim that the Service and/or your possession and use of the Service infringe a third party’s intellectual property rights. You agree to comply with any applicable third-party terms when using the Service. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement, and upon your acceptance of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary of this Agreement. You hereby represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “ terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties."},"leasingBylaws":{"header":"Leasing Bylaws","lastUpdated":"Last updated: December 3, 2021","items":{"l1":"Any modifications to the furniture, equipment, decorative accessories, appliances or dwelling must first be given by Sonder.","l2":"The tenants are jointly and severally responsible for the payment of the rent.","l3":"The tenants agree to fill in a pre-authorised debit form, meaning that rent collection will be made automatically by debiting the tenant’s bank accounts directly. This form is signed on the first day of thelease. $50 will be charged for insufficient funds, plus $10 per day until the rent is paid in full.","l4":"Each tenant must have a guarantor for the lease. For the leasing process to be completed, the guarantor must fill out, sign and send to Flatbook Corp. the Guarantor Agreement Form.","l5":"The furniture, equipment, appliances, decorative accessories and the dwelling must be kept in good order. Any damages, losses, or stolen pieces must be paid by the tenant at replacement or repair cost.","l6":"A deposit equal to one month’s rent is due upon the first day of the lease as a damage deposit for the furniture and equipment. The deposit will be returned to the tenants no later than one week after the end of the lease.","l7":"The tenants are strongly encouraged to obtain insurance to cover their liability in the case of damage to the apartment, furniture, equipment, decorative objects, appliances and fixtures.","l8":"The tenants agree to vacate the unit at the date of termination of the lease. This by-law constitutes their notice to vacate.","l9":"Sonder has a large inventory of properties available during the summer. Provided that the tenants wish to remain in the city for the summer and if this unit cannot be rented to them then, Sonder will find comparable accommodation for the same price or less for the duration of the summer at no cost to the tenants.","l10":"Sonder is authorized to schedule one photo shoot of the unit for promotional purposes, for which the tenants will be advised in advance. Such photo shoot may require the moving of some of the tenants’belongings for the purposes of staging the apartment."}},"biometricsPolicy":{"header":"Sonder Biometric Data Privacy Notice","lastUpdated":"Last updated: October 29, 2024","whyReceive":{"header":"Why are you receiving this notice?","bodyA":"This biometric privacy notice explains how Sonder Holdings Inc. (including its subsidiaries and affiliates, \u003cstrong\u003e“Sonder”\u003c/strong\u003e) collects, uses, shares, retains, and destroys your Biometric Data when you use our services. \u003cstrong\u003e“Biometric Data”\u003c/strong\u003e includes: (i) \u003cstrong\u003e“Biometric Identifiers,”\u003c/strong\u003e which are data generated by measurements of your biological characteristics, such as your retina or iris scan, fingerprint, voiceprint, or a scan of your hand or face geometry; and (ii) \u003cstrong\u003e“Biometric Information,”\u003c/strong\u003e which is information based on a Biometric Identifier that can be used to identify you.","bodyB":"Please review this notice carefully. By agreeing to our collection of your Biometric Data, you consent to the collection, use, sharing, and retention of your Biometric Data as described in this notice"},"whatType":{"header":"What type of Biometric Data do we collect?","list":{"a":"Face geometry."}},"whyCollect":{"header":"Why do we collect it?","list":{"a":"We may require our guests to provide a government-issued ID prior to checking in to ensure their safety and the safety of others and to prevent fraud.","b":"In certain jurisdictions we are also required to collect a photo of a government-issued ID to comply with rules applicable to hospitality service providers."}},"howCollect":{"header":"How do we collect it?","list":{"a":"With your consent, we use a third-party service provider, such as Persona or Chekin, to capture a photo of your ID and your face. The service provider then compares the face geometry extracted from the photos of your ID and your face to securely verify your identity."}},"howUse":{"header":"How do we use and share it?","list":{"a":"Our third-party service providers collect your Biometric Data to verify your identity.","b":"Our third-party service providers do not use your Biometric Data for any purpose other than to verify your identity.","c":"Our service providers do not share your Biometric Data with us or with any other third party. We can view a copy of the photographs of your ID and your face to help process your check-in and comply with our legal recordkeeping requirements, but we do not receive your Biometric Data."}},"howLong":{"header":"How long do we retain your Biometric Data?","list":{"a":"Sonder can view a copy of your ID and selfie to help process your check-in and comply with our legal recordkeeping requirements, but we do not receive your Biometric Data.","b":"Our service provider, Persona, deletes your Biometric Data promptly after your ID has been verified.","c":"Our service provider, Chekin, deletes your Biometric Data two weeks after your ID has been verified."}},"whatHappens":{"header":"What happens to your Biometric Data at the end of the retention period?","list":{"a":"Our service providers permanently erase your Biometric Data at the end of the retention period described above such that it cannot be recovered or reconstructed."}},"additionalDisclosure":{"header":"Additional Privacy Disclosures and Your Rights","body":"For more information about how we collect, use, and share your personal information, as well as your rights and choices concerning our data practices, please review our Privacy Policy available at \u003c0\u003ehttps://www.sonder.com/privacy-policy\u003c/0\u003e.","bodyLink":"https://www.sonder.com/privacy-policy"}},"vdProgram":{"header":"Vulnerability Disclosure Program","purpose":{"header":"1. PURPOSE","body":"At Sonder, one of our founding principles is to “Improve Continuously” which directly translates into our information security program enabling the protection of our guests and customer data as a top priority.\u003cbr\u003e\u003cbr\u003eThe Sonder Security Team acknowledges the valuable role that honest, independent security researchers and bug reporters play in the overall security of connected systems. As a result, we encourage the responsible reporting of any vulnerability that may be present in our guest properties, mobile application, or company website and services. Sonder is committed to working with security researchers to verify and address potential vulnerabilities that are reported to us.\u003cbr\u003e\u003cbr\u003ePlease review these terms before you test and/or report a vulnerability to Sonder. We will provide a safe harbor to security researchers as long as they adhere to this policy and are acting in good faith."},"ifGuest":{"header":"If You Are a Current Customer/Guest","body":"If you feel your account may have been compromised, or if you suspect fraudulent behavior, do not hesitate to contact the Sonder support team at \u003c0\u003ehttps://www.sonder.com/help\u003c/0\u003e.","link":["https://www.sonder.com/help"]},"testingEnv":{"header":"Testing Environments","body":"All possible measures should be taken to avoid production systems and active guest units when performing vulnerability testing to ensure the safety of our guests. Any active and/or occupied guest units are strictly off-limits from vulnerability and penetration testing activities."},"reportingASecurityVulnerability":{"header":"Reporting a Security Vulnerability","body":"Please share details of the suspected vulnerability with the Sonder Security Team by sending an email to \u003c0\u003esecurity@sonder.com\u003c/0\u003e. You can use our \u003c1\u003ePGP Key\u003c/1\u003e to encrypt the email.\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003ePGP Fingerprint\u003c/strong\u003e: ABA7 E6FE 70A1 58E3 97E7 ECE9 7441 6D99 D6B3 BA52\u003cbr\u003e\u003cbr\u003eSharing of vulnerability details outside of our formal reporting process is not permitted and will not result in acceptance by Sonder of your vulnerability report.","link":["security@sonder.com","PGP Key"]},"policy":{"header":"Policy","body":"We will investigate all legitimate reports and make every effort to quickly correct any vulnerability. We ask in return that you:","list":["Provide details of the vulnerability, including information needed to reproduce and validate the vulnerability and a Proof of Concept (POC)","Make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our services","Give the Sonder Security Team a reasonable time to correct the issue before making any information public"]},"programRules":{"header":"Program Rules","body":"Sonder encourages the responsible and ethical discovery and reporting of vulnerabilities. The following conduct is \u003cu\u003eexpressly prohibited:\u003c/u\u003e","list":["When experimenting, please only attack test accounts you control. A PoC unnecessarily involving accounts of other guests or Sonder employees may be disqualified. It’s also best practice to tell us the accounts you are using for testing even when they are under your control;","Do not run automated scans without checking with us first;","Do not test the physical security of Sonder offices, employees, equipment, partners, vendors, or contractors;","Do not test using social engineering techniques (phishing, spear-phishing, pretexting, etc.);","Do not perform DoS or DDoS attacks. You are welcome and encouraged to look for vulnerabilities that can be leveraged for DoS or DDoS attacks, we just don’t want you actually exploiting the issue outside of a tightly controlled environment;","Do not, in any way, attack our end users/guests or engage in the trade of stolen user credentials;","Do not access, or attempt to access, data, information, or physical building units that do not belong to you;","Do not conduct vulnerability or penetration testing of occupied Sonder guest units, hotel rooms or buildings;","Do not violate any applicable law or breach any agreements in order to discover vulnerabilities, or otherwise utilizing unethical means to gain access and/or information;","Automated findings without proper manual validation are not accepted;","Only the first reporter is eligible for receiving a reward (refer to the Recognition and Rewards section below)."]},"inScopeOutOfScopeTargets":{"header":"In Scope \u0026 Out of Scope Targets","body":"All parts of our applications and services available to customers/guests are in scope and are our primary interest. Please have a look below for in scope targets.\u003cbr\u003e\u003cbr\u003eSonder uses a number of third-party providers and services. Our disclosure program does not give you permission to perform security testing on their systems. Vulnerabilities in third-party systems will be assessed on a case-by-case basis, and most likely will not be eligible for a reward. The following third-party systems are excluded:","list":["Direct attacks against any part of AWS’s infrastructure","Cloudflare","Okta"]},"nonQualifyingVulnerabilities":{"header":"Non-Qualifying Vulnerabilities","body":"\u003cstrong\u003eLow severity, purely theoretical and best-practice issues do not qualify for submission.\u003c/strong\u003e Here are some examples:","list":["Descriptive error messages (\u003ci\u003ee.g.\u003c/i\u003e, Stack Traces, application or server errors)","Theoretical sub-domain takeovers with no supporting evidence","HTTP 404 codes/pages or other HTTP non-200 codes/pages","Information leakage, fingerprinting/banner disclosure on common/public services","Disclosure of known public files or directories, (\u003ci\u003ee.g.\u003c/i\u003e, robots.txt)","Clickjacking on a public page and issues only exploitable through clickjacking","CSRF on forms that are available to anonymous users (\u003ci\u003ee.g.\u003c/i\u003e, the contact form)","Logout Cross-Site Request Forgery (logout CSRF)","Presence of application or web browser 'autocomplete' or 'save password' functionality","Lack of Secure/HTTPOnly flags on non-sensitive Cookies","Cookies without proper expiration","Weak Captcha/Captcha Bypass","Forgot Password page brute force and account lockout not enforced","OPTIONS HTTP method enabled","Reflected file downloads","Missing Cache-control","Host Header Attack","Directory Listing","Missing HTTP security headers, (specifically \u003c0\u003eOWASP list of useful HTTP headers\u003c/0\u003e)","SSL Issues (BEAST, BREACH, Renegotiation attack, Forward secrecy not enabled, weak ciphers)","Not performing rate limiting on non-login endpoints","Content spoofing","HPKP/HSTS preloading","Generic examples of Host header attacks without evidence of the ability to target a remote victim","Reports exploiting the behavior of, or vulnerabilities in, outdated browsers","SPF, DKIM, or DMARC settings \u0026 Email Spoofing","Mixed Content Scripting \u0026 Self XSS","EXIF Geolocation data","Open WordPress JSON API without an exploit","Password Reset token leakage (This is known and we will implement a fix)","Password policy","Google Maps API key"],"link":["OWASP list of useful HTTP headers"]},"inScope":{"header":"In Scope","body":"\u003cstrong\u003eNote: Please run \u003c0\u003ewhois\u003c/0\u003e lookup before you submit any issues on domains found from Subdomain Scanners.\u003c/strong\u003e","link":["whois"],"table":[["\u003cstrong\u003eTarget\u003c/strong\u003e","\u003cstrong\u003eCriticality\u003c/strong\u003e","\u003cstrong\u003eEligible for Reward\u003c/strong\u003e"],["https://www.sonder.com","Critical","Yes"],["*.sonder.com","High","Yes (Refer note above)"],["https://apps.apple.com/us/app/sonder-taking-stay-further/id1422914567","High","Yes"],["https://play.google.com/store/apps/details?id=com.sonder.mahalo\u0026hl=en_CA\u0026gl=US","High","Yes"]]},"recognitionAndReward":{"header":"Recognition and Reward","body":"Sonder is happy to thank security researchers who submit vulnerability reports and are helping us to improve our overall security posture at Sonder for our employees, customers, and guests. Sonder may offer up to $500 in SonderStays credits at the discretion of Sonder for new discoveries of a critical nature."}},"modernSlaveryActStatement":{"header":"Modern Slavery and Human Trafficking Statement 2022","description":"The steps that Sonder Holdings Inc. (“\u003cu\u003eSonder\u003c/u\u003e” or “\u003cu\u003ethe Company\u003c/u\u003e”) takes to eliminate modern slavery, in any of its forms, from our operations and our supply chains are set out below. This statement is published in accordance with the UK Modern Slavery Act 2015, and is in line with Sonder’s approach to adopt responsible business practices early-on in our journey.","overview":{"header":"Overview and structure","body":"Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 and headquartered in San Francisco, Sonder is making a world of better stays open to all with a variety of accommodation options in cities and countries around the world. As of 30 November 2022, Sonder is expanding with operations in 40 cities spanning ten countries and three continents.\u003cbr\u003e\u003cbr\u003eOversight of the risk of modern slavery sits with Corporate Responsibility \u0026 Sustainabilty, Trust \u0026 Safety and Procurement. In addition, once formed, Sonder’s Audit Committee and Nominating, Corporate Governance, and Social Responsibility Committee will provide oversight in their risk management capacity."},"policies":{"header":"Policies","body":"Sonder has put in place policies to help eliminate the potential use of Company managed properties for slavery and human trafficking.\u003cbr\u003e\u003cbr\u003eOur employee Code of Conduct requires our employees, contractors, consultants, and all others who perform work or services to Sonder, to act both ethically and legally when dealing with fellow employees and third parties with whom we do business.\u003cbr\u003e\u003cbr\u003eOur \u003c0\u003eSupplier Code\u003c/0\u003e\u003c1\u003e[1]\u003c/1\u003e of Conduct outlines the values and standards we expect of our suppliers and their representatives. Among many key considerations, it sets forth expectations of our suppliers with respect to forced labor and child hiring practices. The Supplier Code of Conduct draws from the internationally recognised standards and norms including the Universal Declaration of Human Rights, ILO International Labor Standards, OECD Guidelines for Multinational Enterprises and ISO and SA standards.\u003cbr\u003e\u003cbr\u003eIn addition to this, Sonder is committed to providing effective grievance mechanisms while protecting the confidentiality, anonymity, and protection of Supplier and employee whistleblowers to the fullest extent provided by applicable law.","footnote":{"tag":"Supplier Code","anchor":"[1]","description":"\u003c0\u003e[1]\u003c/0\u003e \u003cstrong\u003eEmployment is freely chosen\u003c/strong\u003e. Sonder has a zero-tolerance approach to modern slavery, including all forms of human trafficking and forced or bonded labor. All workers shall be free to leave work at any time or terminate their employment without penalty if reasonable notice is given as per the worker’s contract. Suppliers and their agents and sub-agents may not hold or otherwise destroy, conceal, or confiscate identity or immigration documents, such as government-issued identification, passports, or work permits. Suppliers can only hold documentation of their employees if such holdings are required by law. At no time should workers be denied access to their personal documents. Workers shall not be required to pay Suppliers’ agents’ or sub-agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker. Sonder and its Suppliers should pay particular attention to the risks of exploitation that both domestic and foreign migrant workers face."}},"riskManagement":{"header":"Risk Management and Due Diligence","body":"Sonder encourages its employees and suppliers (where permitted by law) to report certain matters, including circumstances that may give rise to slavery or human trafficking concerns, to relevant local authorities or internal contacts."},"training":{"header":"Training and awareness raising ","body":"Sonder requires relevant employees to attend training relating to modern slavery and human trafficking. Our training includes escalation protocols, checklists, information to assist our trust \u0026 safety, city teams and frontline staff in identifying the key warning signs of human trafficking and guidance on how to report cases.\u003cbr\u003e\u003cbr\u003eMoreover, Sonder makes available to its employees information to assist employees with identifying potential signs of slavery and human trafficking and provides a process for timely escalating concerns within the organization."},"improvement":{"header":"Improvement and tracking progress","body":"Sonder will revisit its processes for combatting modern slavery and human trafficking on a periodic basis, no less than annually, and benchmark its progress against industry standards, best practices, and its own internal goals. As part of this assessment, Sonder will engage with its employees, suppliers, and wider stakeholder groups."},"tail":{"approvedAt":"This statement was approved by the Sonder Board on 30 November 2022.","name":"Francis Davidson","title":"Chief Executive Officer"}}}}},"initialLocale":"en-US","ns":["common","legal"],"userConfig":{"i18n":{"locales":["en-CA","en-GB","en-US","fr-CA","fr-FR","es-ES","es-MX","it-IT"],"defaultLocale":"en-US"},"default":{"i18n":{"locales":["en-CA","en-GB","en-US","fr-CA","fr-FR","es-ES","es-MX","it-IT"],"defaultLocale":"en-US"}}}},"device":{"width":"1024px"},"bootstrap":{"csrfToken":"7CPyA2iuUvIvS02upNaxsCDjHpkiPTNVJpV_qbkY-jwUSyuRS_tkdYYHBQXZ8tHl_PUFYYpDhYI3ImwitmpdQg","context":{"ip":"127.0.0.6","country":null,"userAgent":"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; .NET CLR 3.5.21022; .NET CLR 1.0.3705; .NET CLR 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25 Nov 2025 07:29:39 GMT"},"experiments":{"lco-luggage-announcement-card-storage":{"key":"on","value":"on","metadata":{"deployed":true,"evaluationMode":"local","flagType":"release","flagVersion":4,"segmentName":"All Other Users"}},"eci-announcement-card":{"key":"on","value":"on","metadata":{"deployed":true,"evaluationMode":"local","flagType":"release","flagVersion":7,"segmentName":"All Other Users"}},"lco-announcement-card":{"key":"on","value":"on","metadata":{"deployed":true,"evaluationMode":"local","flagType":"release","flagVersion":5,"segmentName":"All Other Users"}},"eci-luggage-announcement-card":{"key":"on","value":"on","metadata":{"deployed":true,"evaluationMode":"local","flagType":"release","flagVersion":5,"segmentName":"All Other Users"}},"marriott-interstitial-popup":{"key":"on","payload":{"version":"v2"},"value":"on","metadata":{"deployed":true,"evaluationMode":"local","flagType":"release","flagVersion":10,"segmentName":"All Other Users"}},"eci-luggage-announcement-card-storage":{"key":"on","value":"on","metadata":{"deployed":true,"evaluationMode":"local","flagType":"release","flagVersion":4,"segmentName":"All Other Users"}},"lco-luggage-announcement-card":{"key":"on","value":"on","metadata":{"deployed":true,"evaluationMode":"local","flagType":"release","flagVersion":5,"segmentName":"All Other Users"}},"marriott-enrollment-banner":{"key":"on","value":"on","metadata":{"deployed":true,"evaluationMode":"local","flagType":"release","flagVersion":4,"segmentName":"All Other Users"}},"day-0-access-codes":{"key":"on","value":"on","metadata":{"deployed":true,"evaluationMode":"local","flagType":"release","flagVersion":5,"segmentName":"All Other Users"}},"disable-covid-warning":{"key":"disabled","value":"disabled","metadata":{"deployed":true,"evaluationMode":"local","experimentKey":"exp-1","flagType":"experiment","flagVersion":14,"segmentName":"All Other Users"}},"banners-for-legacy":{"key":"off","metadata":{"deployed":true,"evaluationMode":"remote","flagType":"release","flagVersion":4,"segmentName":"default","default":true},"value":null},"csatfeedbackv8":{"key":"on","value":"on","metadata":{"deployed":true,"evaluationMode":"local","flagType":"release","flagVersion":4,"segmentName":"All Other Users"}},"checkout-loyalty-input":{"key":"on","value":"on","metadata":{"deployed":true,"evaluationMode":"local","flagType":"release","flagVersion":7,"segmentName":"All Other Users"}},"pavuiredirect":{"key":"off","metadata":{"deployed":true,"evaluationMode":"remote","flagType":"release","flagVersion":3,"segmentName":"default","default":true},"value":null},"tripadvisor-badge":{"key":"enabled","value":"enabled","metadata":{"deployed":true,"evaluationMode":"local","experimentKey":"exp-1","flagType":"experiment","flagVersion":28,"segmentName":"All Other Users"}}},"contentHtml":"\u003c!--\nHOW TO :\n - Lists: since this is a legal document we can't relay on indentation for ordered lists, therefore this file has explicit numeric items; HTML's ordered list (ol li) item numbers were hidden via CSS (list-style-type: none).\n - We strongly recommend using IDE \"Render Whitespace\" enabled to ensure indentation and spaces are consistent.\n--\u003e\n\n\u003ch1 id=\"privacy-policy\"\u003ePrivacy Policy\u003c/h1\u003e\n\u003cp\u003eLast updated: October 29, 2024\u003c/p\u003e\n\u003cbr\u003e\n\u003cbr\u003e\n\n\u003ch3 id=\"curious-about-how-sonder-uses-data\"\u003e\u003cstrong\u003eCurious about how Sonder uses data?\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eSonder Holdings Inc., including its subsidiaries and affiliates (collectively, \u0026quot;\u003cstrong\u003eSonder\u003c/strong\u003e\u0026quot;, \u0026quot;\u003cstrong\u003ewe\u003c/strong\u003e\u0026quot; or \u0026quot;\u003cstrong\u003eus\u003c/strong\u003e\u0026quot;), is providing this Privacy Policy (this \u0026quot;\u003cstrong\u003ePolicy\u003c/strong\u003e\u0026quot;) to inform you of our policies and procedures regarding the collection, use and disclosure of Personal Information we receive in relation to your use of \u003ca href=\"http://www.sonder.com\"\u003ewww.sonder.com\u003c/a\u003e (the \u0026quot;\u003cstrong\u003eSite\u003c/strong\u003e\u0026quot;), our mobile applications (the \u0026quot;\u003cstrong\u003eApps\u003c/strong\u003e\u0026quot;) and other products and services, including the reservation and use of accommodation at a Sonder unit (an \u0026quot;\u003cstrong\u003eAccommodation\u003c/strong\u003e\u0026quot;) (collectively with the Site and the Apps, \u0026quot;\u003cstrong\u003eServices\u003c/strong\u003e\u0026quot;). This Policy also informs you of your rights and choices with respect to your Personal Information, and how you can contact us if you have any questions or concerns. Unless otherwise defined in this Policy, terms used in this Policy have the same meanings as in our Terms of Service: \u003ca href=\"/terms-of-service\"\u003ehttps://www.sonder.com/terms-of-service\u003c/a\u003e.\u003c/p\u003e\n\u003cbr/\u003e\n\n\u003cp\u003eFor the purpose of this Policy, \u0026quot;\u003cstrong\u003ePersonal Information\u003c/strong\u003e\u0026quot; means any information relating to an identified or identifiable individual.\u003c/p\u003e\n\u003ch3 id=\"1-what-personal-information-do-we-collect-about-you\"\u003e\u003cstrong\u003e1. What Personal Information Do We Collect About You?\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eWhere applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our Services if that information is necessary to provide you with them or if we are legally required to collect it to provide our Services. We may collect Personal Information about you directly from you and from third parties, as well as automatically through your use of our Services.\u003c/p\u003e\n\u003ch4 id=\"information-we-collect-directly-from-you\"\u003e\u003cstrong\u003eInformation We Collect Directly from You.\u003c/strong\u003e\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRegistration.\u003c/strong\u003e When you create an account on our Site or Apps (a \u0026quot;\u003cstrong\u003eSonder Account\u003c/strong\u003e\u0026quot;) or otherwise book an Accommodation with us, we may ask you for certain Personal Information including your name, phone number, email address, home postal address, password, date of birth, and/or booking information. We may also ask you to submit a completed travel document where required by local regulations.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eID Verification (\u0026quot;IDV\u0026quot;) and Check-in.\u003c/strong\u003e We may require our guests to provide a government-issued ID to help ensure the safety of individuals and prevent fraud. With your consent, we may use a service provider such as Persona or Chekin (our \u0026quot;\u003cstrong\u003eIDV Partners\u003c/strong\u003e\u0026quot;) to capture a photo of your government-issued identification and compare it to a scan of your face to securely verify your identity. Sonder does not receive your face scan. For information on how we, through our service providers, collect, use, and retain this data, see our \u003ca href=\"/biometrics-policy\"\u003eBiometric Data Privacy Notice\u003c/a\u003e.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eThird Party Services.\u003c/strong\u003e We may make available to you at your election the services of third-party service providers, such as luggage storage, parking reservations, or activity concierge services. When you access these providers via the Services, you may be asked to provide certain Personal Information, such as your name, address, phone number, email address, credit card number or other payment information, drivers license number, and/or license plate number, which will be used by these service providers in the provision of their services. The treatment of the Personal Information you provide to any of these providers is governed by that provider\u0026#39;s own Privacy Policy and Sonder is not responsible for their handling of your information; you should review them prior to providing your Personal Information.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003ePayment Information.\u003c/strong\u003e If you make a purchase through the Services, your payment information, such as credit card number or billing information, is collected by our third party payment processor on our behalf.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAdministration and personalization of your Sonder Account profile.\u003c/strong\u003e We may collect any Personal Information you provide to us as part of the administration and personalization of your Sonder Account profile (\u003cem\u003ee.g.\u003c/em\u003e, zip code, and individual preferences or demographic information). You may voluntarily provide us with information about yourself so that we can personalize your stays with us (\u003cem\u003ee.g.\u003c/em\u003e, whether or not you need a crib, etc.).\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCommunications.\u003c/strong\u003e If you contact us directly (\u003cem\u003ee.g.\u003c/em\u003e, via email, SMS, phone call, in-App messaging), we will collect your name, contact details, the content, date and time of your message and any attachments thereto, and other information you may directly provide to us. You may choose to submit your email address and phone number on our Site or Apps to receive our updates. You may also provide us with your reviews of our Services or complete surveys regarding our Services.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eRecruitment.\u003c/strong\u003e If you apply for a job via the \u0026quot;Careers\u0026quot; page on the Site, we will collect your name, contact details, email, phone number and information in your resume or curriculum vitae. We may also ask you to provide a link to your publicly-available professionally-related social media accounts, such as LinkedIn, Twitter, GitHub or portfolio URLs or links to other websites, your current workplace, and any other information you want to share with us.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCOVID-19.\u003c/strong\u003e The wellbeing of our guests and team members is our top priority. During the ongoing COVID-19 pandemic, if you are a guest in one of our Accommodations, we may request certain Personal Information from you related to possible risk of COVID-19 exposure or infection. This information may include (but may not be limited to) whether you have been in recent contact with someone known to have or who is experiencing symptoms of COVID-19; whether you have recently traveled internationally; if you are currently quarantining due to a possible COVID-19 exposure and/or are awaiting a COVID-19 test result; and whether you are currently experiencing COVID-19 symptoms (consistent with Centers for Disease Control and Prevention (CDC) guidance). Learn more about how we\u0026#39;re responding to COVID-19 at \u003ca href=\"/covid-response\"\u003esonder.com/covid-response\u003c/a\u003e.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4 id=\"information-we-collect-from-your-interactions-with-us\"\u003e\u003cstrong\u003eInformation We Collect from Your Interactions with Us.\u003c/strong\u003e\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eCustomer service.\u003c/strong\u003e If you reach out to us with inquiries or requests, we will keep a record of how your inquiry or request was handled. If you contact us via phone, we may record your call for quality assurance, training, and compliance purposes.\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4 id=\"information-we-collect-automatically\"\u003e\u003cstrong\u003eInformation We Collect Automatically.\u003c/strong\u003e\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOnline usage data.\u003c/strong\u003e We may automatically collect the following information about your use of our Services through cookies, web beacons, and similar technologies: your domain name; your browser type; operating system type, name, and version; page views; links you click; your IP address; location information; the length of time you visit or use our Services; referring URL; access date and time; mobile device ID; language information; device name and model; and other information about your activities within the Services and communications that we send you. Please see the section \u0026quot;Cookies and Other Tracking Mechanisms\u0026quot; below for more information. Where required under applicable law, we will perform such data collection only with your consent.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eProperty usage data.\u003c/strong\u003e We automatically collect your Sonder stay history (\u003cem\u003ee.g.\u003c/em\u003e, to identify you as a return guest). We may also automatically collect information regarding the use of an Accommodation (\u003cem\u003ee.g.\u003c/em\u003e, when a door was unlocked). We also deploy certain types of sensors in our Accommodations, such as noise detection systems (which register only decibel levels, not conversations), motion sensors and smoking detection devices, to help us provide a great experience for all our guests and to enforce our \u003ca href=\"/house-rules\"\u003eHouse Rules\u003c/a\u003e. We may also use or have access to security cameras in certain common areas of buildings housing our Accommodations (\u003cem\u003ee.g.\u003c/em\u003e, in lobbies or monitoring public entrances). Where required under applicable law, we will collect property usage data only with your consent.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eWi-Fi usage data.\u003c/strong\u003e Sonder manages the guest W-Fi network on some of its properties. If you connect to a Sonder-managed guest Wi-Fi network offered on our premises, we temporarily log certain information about your connection necessary to provide and secure our Wi-Fi network, such as the IP address and MAC address of the device used to connect to our network, as well as the IP address of the destination to which the device is connecting. We do not access the content of your electronic communications when using our guest Wi-Fi network.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch4 id=\"information-we-collect-from-third-parties\"\u003e\u003cstrong\u003eInformation We Collect from Third Parties.\u003c/strong\u003e\u003c/h4\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOther Members.\u003c/strong\u003e We may obtain Personal Information about you from another Sonder Account holder who adds you to their reservation. If you are not a Sonder Account holder you will be invited to create a Sonder Account. If you are already a Sonder Account holder and accept the invitation to be added to the reservation, that reservation will be linked to your Sonder Account.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eThird party accounts.\u003c/strong\u003e If you choose to log in to your Sonder Account using a third party log-in (such as \u0026quot;log in with Google\u0026quot;), we may obtain Personal Information about you from such third party\u0026#39;s authentication and social networking services (\u0026quot;\u003cstrong\u003eSNS\u003c/strong\u003e\u0026quot;) to link your Sonder Account with your third party account (\u0026quot;\u003cstrong\u003eThird Party Account\u003c/strong\u003e\u0026quot;) by us either: (i) receiving your Third Party Account login information through the Service; or (ii) being allowed access to your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third Party Account. We may receive from such third parties the following types of Personal Information:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eApple:\u003c/strong\u003e email, first name, last name.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eGoogle:\u003c/strong\u003e Google ID, name, profile URL, email address.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLinkedIn:\u003c/strong\u003e basic profile, email address.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eWe may also receive any other information you authorize Sonder to access by authorizing the SNS to provide such information.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eThird party partners, travel services, and Authorized Hotel Partners.\u003c/strong\u003e We may receive Personal Information when you book an Accommodation through indirect channels (\u003cem\u003ee.g.\u003c/em\u003e, online travel agencies such as Airbnb, Booking.com, and Expedia, corporate travel partners, or group sales accounts) or through a company with whom we have entered into a license or similar agreement to market and promote the Sonder brand (“\u003cstrong\u003eAuthorized Hotel Partners\u003c/strong\u003e”). The Personal Information we receive from these third party partners, travel services, and Authorized Hotel Partners may include your name, email address, phone number, other information associated with your user account with a third party service (\u003cem\u003ee.g\u003c/em\u003e., your rewards or loyalty program number from an Authorized Hotel Partner) and your Sonder stay information (\u003cem\u003ee.g.\u003c/em\u003e, information on the Sonder unit you are staying in).\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBackground checks.\u003c/strong\u003e If you book an Accommodation in the United States, we may engage with a vendor to conduct a background check for use in our trust and safety, fraud prevention and risk assessment efforts, and/or to comply with landlord requirements. We may receive your name, date of birth, address, and the results of the background check. Our vendor will use U.S. county, state, and federal criminal databases and reports from U.S. credit agencies to run the checks.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eIDV Partners.\u003c/strong\u003e We may also receive Personal Information from our IDV Partners regarding your identity for use in our trust and safety, fraud prevention and risk assessment efforts, including your photo and images of any government-issued identification documents you provide to those IDV Partners; however, we never receive any biometric data from those IDV Partners. Please refer to the section labeled \u0026quot;Information we Receive from You – ID Verification and Check-in\u0026quot; above and our \u003ca href=\"/biometrics-policy\"\u003eBiometric Data Privacy Notice\u003c/a\u003e for more information.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eVendor and partner relationships.\u003c/strong\u003e We receive Personal Information of employees and other individuals who are contact persons at our partners and vendors, such as contact details and other information relevant to the particular business relationship.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3 id=\"2-how-we-use-your-personal-information\"\u003e\u003cstrong\u003e2. How We Use Your Personal Information\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eWe use your Personal Information for the following purposes:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003eTo operate, provide, and maintain our Services, to communicate with you about our Services, to respond to your inquiries, to fulfill our contract with you, to complete your transactions, and for other customer service purposes.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eWe may run a criminal background check on behalf of landlords or property managers who require it for Accommodations in the United States, to the extent permitted under applicable law.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo link your Sonder Account with Third Party Accounts to add information from Third Party Accounts to your Sonder Account. Depending on the Third Party Accounts you choose and subject to the privacy settings that you have set in such Third Party Accounts, you understand that by granting us access to the Third Party Accounts, we will access, make available, and store (if applicable and as permitted by the SNS and authorized by you) the information in your Third Party Accounts so that it is available on and through your Sonder Account on the Services.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo tailor the content and information that we may send or display to you, and to otherwise personalize your experiences while using our Services, including personalizing your Sonder Account and identifying you as a return guest to provide products or services to you according to your preferences or restrictions. We may also tailor our Services and communications on the basis of your Site browsing history. Where required under applicable law, we will use your Personal Information for such purposes only with your consent.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you relating to Sonder or its partners, via email, SMS, and phone calls. Where required under applicable law, we will send you marketing communications only with your consent. We also may use the information that we learn about you to assist us in advertising our Services on third party websites.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFor quality assurance purposes.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo solicit a review or other feedback from you.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo better understand how users access and use our Services, both on an aggregated and individualized basis, in order to improve the quality and value of our Services, provide you and others with a better experience, and develop new Services, and for other research and analytical purposes.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eTo find and prevent fraud and respond to trust and safety issues that may arise.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFor compliance purposes, including enforcing our \u003ca href=\"/terms-of-service\"\u003eTerms of Service\u003c/a\u003e or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eFor other purposes for which we provide specific notice at the time the information is collected.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003eDuring the ongoing COVID-19 pandemic, we may use the Personal Information described in the section labeled \u0026quot;Information We Collect Directly from You \u003cstrong\u003e–\u003c/strong\u003e COVID-19\u0026quot;, above, to help maintain a safe environment for our guests, team members and partners who may be required to access our Accommodations to provide services. Personal Information you share with us related to COVID-19 may be used by us to determine whether to permit our team members or partners to service the Accommodation during your stay as a guest and will not be used or shared for any purposes unrelated to COVID-19.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3 id=\"3-when-we-use-personal-information-about-you\"\u003e\u003cstrong\u003e3. When We Use Personal Information About You\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eIf you are located in the European Economic Area (\u0026quot;\u003cstrong\u003eEEA\u003c/strong\u003e\u0026quot;), we process your Personal Information only based on a valid legal ground, including when:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConsent.\u003c/strong\u003e You have consented to the use of your Personal Information, for example for marketing purposes or to track your online activities via cookies and similar technologies.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eContract.\u003c/strong\u003e We need your Personal Information to provide you with our Services, for example for Sonder Account registration and management, to manage your booking or stay at an Accommodation, or to respond to your inquiries.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLegal obligation.\u003c/strong\u003e We have a legal obligation to use your Personal Information, for example to comply with tax and accounting obligations, or anti-terrorism laws.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLegitimate interest.\u003c/strong\u003e We or a third party have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information for product development and internal analytics purposes, and otherwise to improve the safety, security, and performance of our Services. We only rely on our or a third party\u0026#39;s legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3 id=\"4-how-we-share-your-personal-information\"\u003e\u003cstrong\u003e4. How We Share Your Personal Information\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eWe may employ third party companies and individuals to support our Services. We do not sell or otherwise disclose your Personal Information for purposes unrelated to our Services, unless otherwise described in this Policy or disclosed to you at the time your Personal Information is collected or shared. We may share your Personal Information under the following circumstances:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAffiliates.\u003c/strong\u003e We may disclose the information we collect about you to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Information will be subject to this Policy.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eService providers.\u003c/strong\u003e We may disclose Personal Information we collect about you to third party vendors, service providers, contractors, or agents who perform functions on our behalf, including to facilitate our Services, to provide the Services on our behalf, to perform Site-related services (\u003cem\u003ee.g.\u003c/em\u003e, maintenance services, database management, web analytics, fraud detection services relating to the activity of Sonder Users (as defined below), and improvement of the Site\u0026#39;s or Apps\u0026#39; features), to perform background checks, to send marketing communications, to manage job applications that we receive via the \u0026quot;Careers\u0026quot; page on our Site, to solicit and aggregate reviews, or to assist us in analyzing how our Site, Apps, and Services are used. We require these service providers to safeguard the privacy of Personal Information they process on our behalf.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eThird party travel services, referral services, and brokers.\u003c/strong\u003e When you book an Accommodation via indirect channels or we receive your Personal Information through a referral service or broker, we may share your Personal Information with such channel, service or broker in order to manage your booking or provide credit for referrals.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLandlords and property managers.\u003c/strong\u003e We may share reports with landlords and property managers regarding the use of their properties, such as cleaning and occupancy reports. Additionally, we may share guest names, email addresses, dates of stay at their properties, and other necessary information for safety or security purposes (\u003cem\u003ee.g.\u003c/em\u003e, to keep out individuals who are not guests or respond to emergencies), or as necessary for legal compliance purposes or cooperation with law enforcement, as further detailed below. For extended stay reservations, we may share guest names, email addresses, phone numbers, IDs, dates of birth, and addresses with landlords. If permitted by applicable law, we may also share pass/fail results of background checks that we carry out on guests based in the United States.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAuthorized Hotel Partners.\u003c/strong\u003e If you direct us to share your Personal Information with one of our Authorized Hotel Partners, then we may share your Personal Information with that Authorized Hotel Partner. That Authorized Hotel Partner’s use of the shared Personal Information may be governed by the Authorized Hotel Partner’s own privacy policy.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eAdvertising and analytics partners.\u003c/strong\u003e We may share Personal Information about you with third party advertising partners to serve advertisements regarding goods and services that may be of interest to you. We may also share information about the use of our Services with third parties for analytics and optimization purposes. Some of our advertising partners are members of the Network Advertising Initiative (\u0026quot;\u003cstrong\u003eNAI\u003c/strong\u003e\u0026quot;) or the Digital Advertising Alliance (\u0026quot;\u003cstrong\u003eDAA\u003c/strong\u003e\u0026quot;). If you do not wish to receive personalized ads, please use the NAI\u0026#39;s \u003ca href=\"http://optout.networkadvertising.org/?c=1\"\u003eOpt-Out Tool\u003c/a\u003e or the \u003ca href=\"http://optout.aboutads.info/?c=2\u0026lang=EN\"\u003eDAA\u0026#39;s Opt Out Tool\u003c/a\u003e to opt out of receiving web-based personalized ads from member companies. You can access any settings offered by your mobile operating system to limit ad tracking, or you can install the AppChoices mobile app to learn more about how you may opt out of personalized ads in mobile apps.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eBusiness transfers.\u003c/strong\u003e Sonder may sell, transfer, or otherwise share some or all of its assets, including your Personal Information, in connection with the consideration, negotiation, or completion of a merger, acquisition, reorganization, or sale of assets or in the event of bankruptcy.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCompliance with laws and law enforcement.\u003c/strong\u003e Sonder cooperates with government and law enforcement officials (\u003cem\u003ee.g.\u003c/em\u003e, police, immigration offices, customs authorities, anti-terrorism authorities, fire departments) and private parties to enforce and comply with the law. We will disclose your Personal Information to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Sonder or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical, or legally actionable. We will disclose any information about you to government or law enforcement officials and to our insurance services providers as we, in our sole discretion, believe necessary or appropriate to protect the property and rights of Sonder or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical, or legally actionable.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eConsent.\u003c/strong\u003e We may also disclose your Personal Information with your permission. For example, with your consent, we may post your testimonial on the Site along with your name. If you would like your testimonial removed, please contact us.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3 id=\"5-cookies-and-other-tracking-mechanisms\"\u003e\u003cstrong\u003e5. Cookies and Other Tracking Mechanisms\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eWe use cookies, web beacons, and log files to collect information about your use of our Website and Apps, as described above.\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCookies.\u003c/strong\u003e We use \u0026quot;cookies\u0026quot; to collect information. A cookie is a small data file that we transfer to your computer\u0026#39;s storage. We use cookies for two purposes. First, we use persistent cookies to save your login information for future logins to the Services. Second, we use session ID cookies to enable certain features of the Services, to better understand how you interact with the Services and to monitor aggregate usage by Sonder Users and web traffic routing on the Services. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and Service and then close your browser. We use the following cookies:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eGoogle.\u003c/strong\u003e We use Google Analytics cookies and Google Tag Manager to analyze our Services. You can learn about Google\u0026#39;s practices by going to \u003ca href=\"https://policies.google.com/privacy/google-partners\"\u003ehttps://policies.google.com/privacy/google-partners/\u003c/a\u003e, and opt out of them by downloading the Google Analytics opt-out browser add-on available at \u003ca href=\"https://tools.google.com/dlpage/gaoptout\"\u003ehttps://tools.google.com/dlpage/gaoptout\u003c/a\u003e. We also use Google cookies to serve ads based on a Sonder User\u0026#39;s prior visits to Sonder. You can learn more about these cookies \u003ca href=\"https://www.google.com/privacy_ads.html\"\u003ehere\u003c/a\u003e and disable these cookies via \u003ca href=\"https://adssettings.google.com/authenticated\"\u003eGoogle\u0026#39;s Ads Settings\u003c/a\u003e or Ad Settings for mobile apps.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eHotjar.\u003c/strong\u003e We use Hotjar in order to better understand our users\u0026#39; needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users\u0026#39; experience (\u003cem\u003ee.g.\u003c/em\u003e, how much time they spend on which pages, which links they choose to click, what users do and don\u0026#39;t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users\u0026#39; behavior and their devices. This includes a device\u0026#39;s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the \u0026#39;about Hotjar\u0026#39; section of Hotjar\u0026#39;s support site.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eSegment.io cookies.\u003c/strong\u003e We use Segment.io cookies to analyze our Services, support your use of the Services and track your activity on our Website and Apps. More on Segment.io can be found at \u003ca href=\"https://segment.com/docs/legal/privacy/\"\u003ehttps://segment.com/docs/legal/privacy/\u003c/a\u003e.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cblockquote\u003e\n\u003cp\u003eYou can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site or all functionality of the Service.\u003c/p\u003e\n\u003c/blockquote\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eWeb beacons.\u003c/strong\u003e Our Site may contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eLog data.\u003c/strong\u003e When you visit the Site, whether as a Sonder Account holder or a non-registered user just browsing (any of these, a \u0026quot;\u003cstrong\u003eSonder User\u003c/strong\u003e\u0026quot;), our servers automatically record information that your browser sends whenever you visit a website (\u0026quot;\u003cstrong\u003eLog Data\u003c/strong\u003e\u0026quot;). This Log Data may include information such as your computer\u0026#39;s Internet Protocol (\u0026quot;\u003cstrong\u003eIP\u003c/strong\u003e\u0026quot;) address, browser type or the webpage you were visiting before you came to our Site, pages of our Site that you visit, the time spent on those pages, information you search for on our Site, access times and dates, and other statistics. We use this information to monitor and analyze use of the Site and the Service and for the Site\u0026#39;s technical administration, to increase our Site functionality and user-friendliness, and to better tailor our Site to our visitors\u0026#39; needs.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eError reporting.\u003c/strong\u003e We may use Bugsnag\u0026#39;s bug tracking JavaScript notifier or other technology to analyze the functioning of our Services. More on Bugsnag can be found at \u003ca href=\"https://docs.bugsnag.com/legal/privacy-policy/\"\u003ehttps://docs.bugsnag.com/legal/privacy-policy/\u003c/a\u003e.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3 id=\"6-childrens-privacy\"\u003e\u003cstrong\u003e6. Children\u0026#39;s Privacy\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eThe Site is not directed to individuals under 16. We do not knowingly collect Personal Information from children under 16. If a parent or guardian becomes aware that their child has provided us with Personal Information without their consent, they should contact us via the information provided in the \u0026quot;How to Contact Us\u0026quot; section, below. If we become aware that a child under 16 has provided us with Personal Information, we will delete such information from our files.\u003c/p\u003e\n\u003ch3 id=\"7-links-to-other-websites\"\u003e\u003cstrong\u003e7. Links to Other Websites\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eOur Site contains links to other websites. If you choose to click on a third party link, you will be directed to that third party\u0026#39;s website. The fact that we link to a third-party’s website is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other websites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit. Some portions of the Sonder Platform implement Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to Google\u0026#39;s \u003ca href=\"https://www.google.com/intl/en_us/help/terms_maps.html\"\u003eterms of use\u003c/a\u003e, which incorporates Google\u0026#39;s \u003ca href=\"https://www.google.com/policies/privacy\"\u003ePrivacy Policy\u003c/a\u003e.\u003c/p\u003e\n\u003ch3 id=\"8-data-security\"\u003e\u003cstrong\u003e8. Data Security\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eSonder is very concerned with safeguarding your Personal Information. When you enter particularly sensitive information (such as a credit card number) on our registration or reservation forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site and Services, you can contact us. We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored \u0026quot;personal data\u0026quot; (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on the Site in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.\u003c/p\u003e\n\u003cp\u003eSonder also maintains a \u003ca href=\"/security\"\u003eVulnerability Disclosure Program\u003c/a\u003e, run by HackerOne, for reporting suspected vulnerabilities in our Site or Services.\u003c/p\u003e\n\u003ch3 id=\"9-phishing\"\u003e\u003cstrong\u003e9. Phishing\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eIdentity theft and the practice currently known as \u0026quot;phishing\u0026quot; are of great concern to Sonder. Safeguarding Personal Information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your Sonder Account ID, login password, or national identification numbers in a non-secure or unsolicited email or telephone communication.\u003c/p\u003e\n\u003ch3 id=\"10-data-retention\"\u003e\u003cstrong\u003e10. Data Retention\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eWe take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of Services requested by or provided to you, the nature and length of our relationship with you, possible re-enrolment with our Services, the impact on the Services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.\u003c/p\u003e\n\u003ch3 id=\"11-your-rights-and-choices\"\u003e\u003cstrong\u003e11. Your Rights and Choices\u003c/strong\u003e\u003c/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eMarketing opt-out.\u003c/strong\u003e If you decide at any time that you no longer wish to receive marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. Please note that even if you opt out of receiving promotional messages from us, you will continue to receive administrative or transactional messages from us.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eChanging or deleting information.\u003c/strong\u003e All Sonder Account holders may review, update, correct or delete the Personal Information in their Sonder Account by contacting us at \u003ca href=\"mailto:\u0026#112;\u0026#114;\u0026#105;\u0026#118;\u0026#x61;\u0026#99;\u0026#121;\u0026#64;\u0026#115;\u0026#x6f;\u0026#110;\u0026#100;\u0026#101;\u0026#x72;\u0026#x2e;\u0026#x63;\u0026#x6f;\u0026#x6d;\"\u003e\u0026#112;\u0026#114;\u0026#105;\u0026#118;\u0026#x61;\u0026#99;\u0026#121;\u0026#64;\u0026#115;\u0026#x6f;\u0026#110;\u0026#100;\u0026#101;\u0026#x72;\u0026#x2e;\u0026#x63;\u0026#x6f;\u0026#x6d;\u003c/a\u003e or editing the relevant part of their profile. If you would like us to cancel your Sonder Account, please contact us and we will attempt to accommodate your request if we do not have any legal obligation or a legitimate business reason to retain the information contained in your Sonder Account. Please note that, if you cancel your Sonder Account, any reviews you have posted via the Site will remain publicly viewable via the Site.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eOpt out from cookies.\u003c/strong\u003e Most Internet browsers automatically accept cookies, but you may be able to change the settings of your browser to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you set your browser to reject cookies, parts of our website may not work for you.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eEuropean privacy rights.\u003c/strong\u003e If you are located in the EEA, the United Kingdom (\u0026quot;\u003cstrong\u003eUK\u003c/strong\u003e\u0026quot;) or Switzerland, you are entitled to reach out to us via the contact details in this Policy and ask us for an overview of your Personal Information or ask for a copy. In addition, you may request us to update and correct inaccuracies, delete your Personal Information, restrict processing of your Personal Information, or exercise your right to data portability and to easily transfer your Personal Information to another company. In some cases, you may object to the processing of your Personal Information and where we have asked you for your consent to process your Personal Information, you can withdraw it at any time. These rights may be limited in some circumstances by local law requirements. We always enjoy hearing from you and appreciate your business. Should you nonetheless have unresolved concerns, you have the right to lodge a complaint with the supervisory authority of your residence, place of work or where the incident took place. If you are located in the UK, you have the right to lodge a complaint with the UK Information Commissioner\u0026#39;s Office.\u003c/p\u003e\n\u003c/li\u003e\n\u003cli\u003e\u003cp\u003e\u003cstrong\u003eCalifornia privacy rights.\u003c/strong\u003e If you are a California resident, please review our \u003ca href=\"/ccpa\"\u003eCalifornia Resident Privacy Notice\u003c/a\u003e for more information regarding your California privacy rights.\u003c/p\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003ch3 id=\"12-cross-border-data-transfers\"\u003e\u003cstrong\u003e12. Cross-Border Data Transfers\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eWe operate our Services in multiple countries. The Personal Information we collect is transferred to our affiliates, subsidiaries, service providers and agents, who may be located in the United States or in other jurisdictions worldwide. The United States and the other jurisdictions to which we transfer information may not have equivalent data protection laws as your home jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.\u003c/p\u003e\n\u003cp\u003eIf you are located in the EEA, UK or Switzerland, we comply with applicable legal requirements for the transfer of Personal Information to countries outside of the EEA, UK or Switzerland. We may transfer your Personal Information to countries for which adequacy decisions have been issued (\u003cem\u003ee.g.\u003c/em\u003e, Canada), use contractual protections for the transfer of Personal Information, or rely on third parties\u0026#39; Privacy Shield certifications, where applicable. You may contact us as specified below to obtain a copy of the safeguards we use to transfer Personal Information outside of the EEA, UK or Switzerland.\u003c/p\u003e\n\u003ch3 id=\"13-changes-to-this-policy\"\u003e\u003cstrong\u003e13. Changes to this Policy\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eBecause we\u0026#39;re always developing and improving standards of services we provide to you, this Policy may change over time. We will post the new Policy online and we will change the \u0026quot;Last Updated\u0026quot; date. We encourage you to periodically review this page for the latest information on our privacy practices. If any modifications materially change your rights, we will provide notice on the Site or we will notify you by email (sent to the email address specified in your Sonder Account).\u003c/p\u003e\n\u003ch3 id=\"14-how-to-contact-us\"\u003e\u003cstrong\u003e14. How to Contact Us\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eFor privacy queries, please contact us at \u003ca href=\"mailto:\u0026#x70;\u0026#114;\u0026#105;\u0026#x76;\u0026#97;\u0026#x63;\u0026#121;\u0026#64;\u0026#x73;\u0026#111;\u0026#110;\u0026#x64;\u0026#101;\u0026#x72;\u0026#x2e;\u0026#99;\u0026#111;\u0026#x6d;\"\u003e\u0026#x70;\u0026#114;\u0026#105;\u0026#x76;\u0026#97;\u0026#x63;\u0026#121;\u0026#64;\u0026#x73;\u0026#111;\u0026#110;\u0026#x64;\u0026#101;\u0026#x72;\u0026#x2e;\u0026#99;\u0026#111;\u0026#x6d;\u003c/a\u003e or at: Sonder Holdings Inc., 447 Sutter Street, Suite 405 #542, San Francisco, CA, 94108, United States, Attn: Office of the General Counsel.\u003c/p\u003e\n\u003ch3 id=\"15-steward-of-your-personal-information\"\u003e\u003cstrong\u003e15. Steward of Your Personal Information\u003c/strong\u003e\u003c/h3\u003e\n\u003cp\u003eThe Sonder entity responsible for your Personal Information under this Privacy Policy is defined as the \u0026quot;Steward.\u0026quot; The Steward of your Personal Information is based on the location of travel. Generally, if your stay is located in the United States or Mexico, the Steward of your Personal Information is Sonder Technology Inc. If your stay is located in Canada, the Steward of your Personal Information is Hospitalité Sonder Canada Inc. If your stay is located outside of the United States, Mexico or Canada, the Steward of your Personal Information is Sonder Technology B.V. Note that we reserve the right to replace the Steward of your Personal Information at any time and without notice.\u003c/p\u003e\n","_sentryTraceData":"3b2ab5a4d2dc4821b61175ac18556158-aee7676bb38c50f9-0","_sentryBaggage":"sentry-environment=production,sentry-release=829d4e9,sentry-public_key=1b71bcb3ae4a4989be904fd24d0564af,sentry-trace_id=3b2ab5a4d2dc4821b61175ac18556158,sentry-transaction=%2Fprivacy-policy,sentry-sampled=false"},"__N_SSP":true},"page":"/privacy-policy","query":{},"buildId":"829d4e9","assetPrefix":"https://assets.sonder.com/n/p","isFallback":false,"gssp":true,"customServer":true,"locale":"en-US","locales":["en-US","en-CA","en-GB","fr-CA","fr-FR","es-ES","es-MX","it-IT"],"defaultLocale":"en-US","scriptLoader":[]}</script></body></html>