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América y 10 de Agosto </span>Centro Comercial la “Y” local 1E.</p> </div> </div> </div> <div class="elementor-element elementor-element-209b7080 e-con-full e-flex e-con e-child" data-id="209b7080" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="elementor-element elementor-element-1aa8ac64 elementor-widget elementor-widget-image" data-id="1aa8ac64" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img decoding="async" width="69" height="64" src="https://www.santillana.com.ec/wp-content/uploads/sites/9/2024/09/contact_data_loc-1.png" class="attachment-full size-full wp-image-25" alt="" /> </div> </div> <div class="elementor-element elementor-element-15cf03 elementor-widget elementor-widget-heading" data-id="15cf03" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Centro de Servicios Santillana Guayaquil</h2> </div> </div> <div class="elementor-element elementor-element-64f63891 elementor-widget elementor-widget-text-editor" data-id="64f63891" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Av. 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184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z"></path></svg> </span> <span class="elementor-icon-list-text">099 741 0838</span> </li> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-phone-square-alt" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M400 32H48A48 48 0 0 0 0 80v352a48 48 0 0 0 48 48h352a48 48 0 0 0 48-48V80a48 48 0 0 0-48-48zm-16.39 307.37l-15 65A15 15 0 0 1 354 416C194 416 64 286.29 64 126a15.7 15.7 0 0 1 11.63-14.61l65-15A18.23 18.23 0 0 1 144 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data-name="your-email"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email" aria-required="true" aria-invalid="false" placeholder="Correo electrónico" value="" type="email" name="your-email" /></span> </p> <p><span class="wpcf7-form-control-wrap" data-name="your-email-confirm"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email" aria-required="true" aria-invalid="false" placeholder="Confirma correo electrónico" value="" type="email" name="your-email-confirm" /></span> </p> </div> <div class="form-textarea"> <p><span class="wpcf7-form-control-wrap" data-name="your-message"><textarea cols="40" rows="10" maxlength="2000" class="wpcf7-form-control wpcf7-textarea" aria-invalid="false" placeholder="Solicitud o comentario" name="your-message"></textarea></span> </p> </div> <div class="conditions"> <p><span 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class="form-row"> <p><span class="wpcf7-form-control-wrap" data-name="your-email"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email" aria-required="true" aria-invalid="false" placeholder="Correo electrónico" value="" type="email" name="your-email" /></span> </p> <p><span class="wpcf7-form-control-wrap" data-name="your-email-confirm"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email" aria-required="true" aria-invalid="false" placeholder="Confirma correo electrónico" value="" type="email" name="your-email-confirm" /></span> </p> </div> <div class="form-row"> <p><span class="wpcf7-form-control-wrap" data-name="your-phone"><input size="40" maxlength="400" class="wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel" aria-required="true" aria-invalid="false" placeholder="Teléfono" value="" type="tel" name="your-phone" /></span> </p> <p><span class="wpcf7-form-control-wrap" data-name="your-perfil"><select class="wpcf7-form-control wpcf7-select wpcf7-validates-as-required" aria-required="true" aria-invalid="false" name="your-perfil"><option value="Perfil">Perfil</option><option value="Docente">Docente</option><option value="Padre de familia">Padre de familia</option><option value="otro">otro</option></select></span> </p> </div> <div class="file-upload"> <p><label for="file-upload-input" class="file-label">Haz <span><u>click aquí</u></span> para adjuntar un archivo</label> </p> <p>o arrastra el archivo desde tu PC </p> <p><span class="file-name">Ningún archivo seleccionado</span><br /> <span class="wpcf7-form-control-wrap" data-name="file-334"><input size="40" class="wpcf7-form-control wpcf7-file" id="file-upload-input" accept=".pdf,.png,.jpeg,.jpg" aria-invalid="false" type="file" name="file-334" /></span> </p> </div> <div class="file-upload-mobile"> <p><span 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elementor-hidden-mobile e-flex e-con e-child" data-id="7491637f" data-element_type="container" data-settings="{"background_background":"classic"}"> </div> </div> </div> </div> </div> <div id="e-n-tab-content-19219666504" role="tabpanel" aria-labelledby="e-n-tab-title-19219666504" data-tab-index="4" style="--n-tabs-title-order: 4;" class=" elementor-element elementor-element-676360e1 e-con-full e-flex e-con e-child" data-id="676360e1" data-element_type="container"> <div class="elementor-element elementor-element-4ede4a80 e-con-full e-flex e-con e-child" data-id="4ede4a80" data-element_type="container"> <div class="elementor-element elementor-element-38cd3ca2 elementor-widget elementor-widget-heading" data-id="38cd3ca2" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Envía tu consulta</h2> </div> </div> <div class="elementor-element elementor-element-7a8a5d9 elementor-widget elementor-widget-heading" data-id="7a8a5d9" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Responderemos tus dudas sobre nuestro catálogo</h2> </div> </div> </div> <div class="elementor-element elementor-element-f6aab61 e-con-full e-flex e-con e-child" data-id="f6aab61" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="elementor-element elementor-element-5918747 e-con-full e-flex e-con e-child" data-id="5918747" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="elementor-element elementor-element-5404261 elementor-widget elementor-widget-heading" data-id="5404261" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Sucursales de Ecuador</h2> </div> </div> <div class="elementor-element elementor-element-132ac63 e-con-full e-flex e-con e-child" data-id="132ac63" data-element_type="container"> <div class="elementor-element elementor-element-be3ef5f e-grid e-con-full e-con e-child" data-id="be3ef5f" data-element_type="container"> <div class="elementor-element elementor-element-7b7145a e-con-full e-flex e-con e-child" data-id="7b7145a" data-element_type="container"> <div class="elementor-element elementor-element-555d952 elementor-widget elementor-widget-heading" data-id="555d952" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">OFICINAS GUAYAQUIL</h2> </div> </div> <div class="elementor-element elementor-element-c0eef1d elementor-widget elementor-widget-heading" data-id="c0eef1d" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Parque Empresarial Colon Edificio Pacific Plaza & Suite MZ 007</h2> </div> </div> <div class="elementor-element elementor-element-c93504b elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="c93504b" data-element_type="widget" data-widget_type="icon-list.default"> <div class="elementor-widget-container"> <ul class="elementor-icon-list-items"> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-phone-alt" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z"></path></svg> </span> <span class="elementor-icon-list-text">04-4611460 / ext. 301</span> </li> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-envelope" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z"></path></svg> </span> <span class="elementor-icon-list-text">comunicacionecuador@santillana.com</span> </li> </ul> </div> </div> </div> <div class="elementor-element elementor-element-1890f63 e-con-full e-flex e-con e-child" data-id="1890f63" data-element_type="container"> <div class="elementor-element elementor-element-5deb5a4 elementor-widget elementor-widget-heading" data-id="5deb5a4" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">OFICINAS QUITO</h2> </div> </div> <div class="elementor-element elementor-element-d945c53 elementor-widget elementor-widget-heading" data-id="d945c53" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Av. Simón Bolívar y Vía a Nayón, Centro Corporativo Ekopark. Torre 5, piso 5</h2> </div> </div> <div class="elementor-element elementor-element-61e9e9c elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="61e9e9c" data-element_type="widget" data-widget_type="icon-list.default"> <div class="elementor-widget-container"> <ul class="elementor-icon-list-items"> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-phone-alt" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z"></path></svg> </span> <span class="elementor-icon-list-text">(02) 3350357/ 3350356 / 3350347 / 3350418</span> </li> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-envelope" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg"><path d="M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z"></path></svg> </span> <span class="elementor-icon-list-text">comunicacionecuador@santillana.com</span> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> <div id="e-n-tab-content-19219666505" role="tabpanel" aria-labelledby="e-n-tab-title-19219666505" data-tab-index="5" style="--n-tabs-title-order: 5;" class=" elementor-element elementor-element-5fd2d06a e-con-full e-flex e-con e-child" data-id="5fd2d06a" data-element_type="container"> <div class="elementor-element elementor-element-1631eb46 e-con-full e-flex e-con e-child" data-id="1631eb46" data-element_type="container"> <div class="elementor-element elementor-element-d0f3fa6 elementor-widget elementor-widget-heading" data-id="d0f3fa6" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Bienvenido al sitio para librerías y canales de ventas de Santillana. </h2> </div> </div> <div class="elementor-element elementor-element-2adaa37 elementor-widget elementor-widget-heading" data-id="2adaa37" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"> Puede solicitar información sobre nuestras novedades, catálogo editorial o precios o consultar nuestros puntos de venta.</h2> </div> </div> </div> <div class="elementor-element elementor-element-419ce89 e-con-full e-flex e-con e-child" data-id="419ce89" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="elementor-element elementor-element-79bc2f4 e-con-full e-flex e-con e-child" data-id="79bc2f4" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="elementor-element elementor-element-82c8a4c e-con-full e-flex e-con e-child" data-id="82c8a4c" data-element_type="container"> <div class="elementor-element elementor-element-9ba37b4 elementor-widget elementor-widget-heading" data-id="9ba37b4" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Datos de contacto</h2> </div> </div> <div class="elementor-element elementor-element-833d6ec elementor-widget elementor-widget-n-accordion" data-id="833d6ec" data-element_type="widget" data-settings="{"max_items_expended":"multiple","default_state":"expanded","n_accordion_animation_duration":{"unit":"ms","size":400,"sizes":[]}}" data-widget_type="nested-accordion.default"> <div class="elementor-widget-container"> <div class="e-n-accordion" aria-label="Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys"> <details id="e-n-accordion-item-1370" class="e-n-accordion-item" open> <summary class="e-n-accordion-item-title" data-accordion-index="1" tabindex="0" aria-expanded="true" aria-controls="e-n-accordion-item-1370" > <span class='e-n-accordion-item-title-header'><div class="e-n-accordion-item-title-text"> Quito </div></span> <span class='e-n-accordion-item-title-icon'> <span class='e-opened' ><svg aria-hidden="true" class="e-font-icon-svg e-fas-angle-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z"></path></svg></span> <span class='e-closed'><svg aria-hidden="true" class="e-font-icon-svg e-fas-angle-down" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z"></path></svg></span> </span> </summary> <div role="region" aria-labelledby="e-n-accordion-item-1370" class="elementor-element elementor-element-15ee616 e-con-full e-flex e-con e-child" data-id="15ee616" data-element_type="container"> <div role="region" aria-labelledby="e-n-accordion-item-1370" class="elementor-element elementor-element-890fb12 e-con-full e-flex e-con e-child" data-id="890fb12" data-element_type="container"> <div class="elementor-element elementor-element-42f8a4a elementor-widget elementor-widget-heading" data-id="42f8a4a" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Quito</h2> </div> </div> <div class="elementor-element elementor-element-505ffd3 elementor-widget elementor-widget-heading" data-id="505ffd3" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Av. Simón Bolívar y Vía a Nayón, Centro Corporativo Ekopark. Torre 5, piso 5</h2> </div> </div> <div class="elementor-element elementor-element-5518d28 elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="5518d28" data-element_type="widget" data-widget_type="icon-list.default"> <div class="elementor-widget-container"> <ul class="elementor-icon-list-items"> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-phone-square-alt" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M400 32H48A48 48 0 0 0 0 80v352a48 48 0 0 0 48 48h352a48 48 0 0 0 48-48V80a48 48 0 0 0-48-48zm-16.39 307.37l-15 65A15 15 0 0 1 354 416C194 416 64 286.29 64 126a15.7 15.7 0 0 1 11.63-14.61l65-15A18.23 18.23 0 0 1 144 96a16.27 16.27 0 0 1 13.79 9.09l30 70A17.9 17.9 0 0 1 189 181a17 17 0 0 1-5.5 11.61l-37.89 31a231.91 231.91 0 0 0 110.78 110.78l31-37.89A17 17 0 0 1 299 291a17.85 17.85 0 0 1 5.91 1.21l70 30A16.25 16.25 0 0 1 384 336a17.41 17.41 0 0 1-.39 3.37z"></path></svg> </span> <span class="elementor-icon-list-text">(02) 3350357/ 3350356 / 3350347 / 3350418</span> </li> </ul> </div> </div> </div> </div> </details> <details id="e-n-accordion-item-1371" class="e-n-accordion-item" > <summary class="e-n-accordion-item-title" data-accordion-index="2" tabindex="-1" aria-expanded="false" aria-controls="e-n-accordion-item-1371" > <span class='e-n-accordion-item-title-header'><div class="e-n-accordion-item-title-text"> Guayaquil </div></span> <span class='e-n-accordion-item-title-icon'> <span class='e-opened' ><svg aria-hidden="true" class="e-font-icon-svg e-fas-angle-up" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z"></path></svg></span> <span class='e-closed'><svg aria-hidden="true" class="e-font-icon-svg e-fas-angle-down" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z"></path></svg></span> </span> </summary> <div role="region" aria-labelledby="e-n-accordion-item-1371" class="elementor-element elementor-element-c37ef6a e-con-full e-flex e-con e-child" data-id="c37ef6a" data-element_type="container"> <div role="region" aria-labelledby="e-n-accordion-item-1371" class="elementor-element elementor-element-d6fef1c e-con-full e-flex e-con e-child" data-id="d6fef1c" data-element_type="container"> <div class="elementor-element elementor-element-25f2545 elementor-widget elementor-widget-heading" data-id="25f2545" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Guayaquil</h2> </div> </div> <div class="elementor-element elementor-element-cda7ac7 elementor-widget elementor-widget-heading" data-id="cda7ac7" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Parque Empresarial Colon Edificio Pacific Plaza & Suite MZ 007</h2> </div> </div> <div class="elementor-element elementor-element-5487b17 elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list" data-id="5487b17" data-element_type="widget" data-widget_type="icon-list.default"> <div class="elementor-widget-container"> <ul class="elementor-icon-list-items"> <li class="elementor-icon-list-item"> <span class="elementor-icon-list-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-phone-square-alt" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M400 32H48A48 48 0 0 0 0 80v352a48 48 0 0 0 48 48h352a48 48 0 0 0 48-48V80a48 48 0 0 0-48-48zm-16.39 307.37l-15 65A15 15 0 0 1 354 416C194 416 64 286.29 64 126a15.7 15.7 0 0 1 11.63-14.61l65-15A18.23 18.23 0 0 1 144 96a16.27 16.27 0 0 1 13.79 9.09l30 70A17.9 17.9 0 0 1 189 181a17 17 0 0 1-5.5 11.61l-37.89 31a231.91 231.91 0 0 0 110.78 110.78l31-37.89A17 17 0 0 1 299 291a17.85 17.85 0 0 1 5.91 1.21l70 30A16.25 16.25 0 0 1 384 336a17.41 17.41 0 0 1-.39 3.37z"></path></svg> </span> <span class="elementor-icon-list-text">04-4611460 / ext. 301</span> </li> </ul> </div> </div> </div> </div> </details> </div> </div> </div> </div> </div> </div> </div> <div id="e-n-tab-content-19219666506" role="tabpanel" aria-labelledby="e-n-tab-title-19219666506" data-tab-index="6" style="--n-tabs-title-order: 6;" class=" elementor-element elementor-element-2a65c956 e-con-full e-flex e-con e-child" data-id="2a65c956" data-element_type="container"> <div class="elementor-element elementor-element-777e8b76 e-con-full e-flex e-con e-child" data-id="777e8b76" data-element_type="container"> <div class="elementor-element elementor-element-18720e1a elementor-widget elementor-widget-heading" data-id="18720e1a" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Preguntas frecuentes</h2> </div> </div> </div> <div class="elementor-element elementor-element-2404735a e-con-full e-flex e-con e-child" data-id="2404735a" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="elementor-element elementor-element-441008e5 fix-box e-con-full e-flex e-con e-child" data-id="441008e5" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="elementor-element elementor-element-5486b6f elementor-widget elementor-widget-heading" data-id="5486b6f" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Sobre los materiales</h2> </div> </div> <div class="elementor-element elementor-element-6b6c92d0 e-con-full e-flex e-con e-child" data-id="6b6c92d0" data-element_type="container"> <div class="elementor-element elementor-element-46d3572e elementor-widget elementor-widget-pp-advanced-accordion" data-id="46d3572e" data-element_type="widget" data-settings="{"toggle_speed":"400","accordion_type":"accordion"}" data-widget_type="pp-advanced-accordion.default"> <div class="elementor-widget-container"> <div class="pp-advanced-accordion pp-toggle-icon-align-right" id="pp-advanced-accordion-46d3572e" data-accordion-id="46d3572e" role="tablist"> <div class="pp-accordion-item pp-accordion-item-active"> <div id="pp-accordion-tab-title-1181" class="pp-accordion-tab-title pp-accordion-tab-active-default" tabindex="0" data-tab="1" role="tab" aria-controls="pp-accordion-tab-content-1181" aria-expanded="true"> <span class="pp-accordion-title-icon"> <span class="pp-accordion-title-text"> ¿Cuáles son los canales de atención al cliente de Santillana? </span> </span> <div class="pp-accordion-toggle-icon"> <span class='pp-accordion-toggle-icon-close pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg> </span> <span class='pp-accordion-toggle-icon-open pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-up" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z"></path></svg> </span> </div> </div> <div id="pp-accordion-tab-content-1181" class="pp-accordion-tab-content pp-accordion-tab-active-default" data-tab="1" role="tabpanel" aria-labelledby="pp-accordion-tab-title-1181"> <p><b>Mail: </b><a id="m_-8445922951123373959m_5597059330193924042OWAdb035b76-296f-4427-75a0-0077bf7ed0c0" href="mailto:servicioalclienteec@santillana.com" target="_blank" rel="noopener">servicioalclienteec@santillana.com</a></p><div><p><b>Servicio al cliente:</b> 1800 212 000</p></div><div><p><b>WhatsApp:</b> 099 741 0838</p></div><div><div><b>Facebook:</b> Santillana Ecuador</div></div><div><div><b>Instagram:</b> @<a href="http://santillana.ec/" target="_blank" rel="noopener" data-saferedirecturl="https://www.google.com/url?q=http://santillana.ec&source=gmail&ust=1731414204758000&usg=AOvVaw0JK-MQcvWCcNZQqudCddAw">santillana.ec</a></div></div><div><div><b>YouTube:</b> Grupo Santillana Ecuador</div><div> </div><div>Para mayor agilidad en nuestra respuesta, por favor envíenos la siguiente información:</div></div><ul><li style="list-style-type: none"><ul><li>Nombres y apellidos del estudiante</li><li>Unidad Educativa</li><li>Grado</li><li>Correo del representante</li><li>Número de contacto del representante</li><li>Cuál es su requerimiento</li></ul></li></ul> </div> </div> <div class="pp-accordion-item"> <div id="pp-accordion-tab-title-1182" class="pp-accordion-tab-title" tabindex="0" data-tab="2" role="tab" aria-controls="pp-accordion-tab-content-1182" aria-expanded="false"> <span class="pp-accordion-title-icon"> <span class="pp-accordion-title-text"> ¿Cómo comprar un libro o kit estudiantil Santillana? </span> </span> <div class="pp-accordion-toggle-icon"> <span class='pp-accordion-toggle-icon-close pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg> </span> <span class='pp-accordion-toggle-icon-open pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-up" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z"></path></svg> </span> </div> </div> <div id="pp-accordion-tab-content-1182" class="pp-accordion-tab-content" data-tab="2" role="tabpanel" aria-labelledby="pp-accordion-tab-title-1182"> <p class="legal-p">Si necesita conocer donde puede adquirir el Kit Santillana puede contactarse con nuestros canales de atención.</p><ul><li><p class="legal-p">servicioalclienteec@santillana.com</p></li><li><p class="legal-p"><a href="mailto:tiendaec@santillana.com">tiendaec@santillana.com</a></p></li><li><p class="legal-p"><b>Facebook:</b> Santillana Ecuador/Loqueleo Ecuador</p></li><li><p class="legal-p"><b>Instagram:</b> santillana.ec</p></li><li><p class="legal-p"><b>Twitter: </b>@Santillana_Ec</p></li><li><p class="legal-p">Línea 1800 212 000</p></li></ul> </div> </div> <div class="pp-accordion-item"> <div id="pp-accordion-tab-title-1183" class="pp-accordion-tab-title" tabindex="0" data-tab="3" role="tab" aria-controls="pp-accordion-tab-content-1183" aria-expanded="false"> <span class="pp-accordion-title-icon"> <span class="pp-accordion-title-text"> ¿Cuál es la dirección de la Librería Santillana? </span> </span> <div class="pp-accordion-toggle-icon"> <span class='pp-accordion-toggle-icon-close pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg> </span> <span class='pp-accordion-toggle-icon-open pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-up" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z"></path></svg> </span> </div> </div> <div id="pp-accordion-tab-content-1183" class="pp-accordion-tab-content" data-tab="3" role="tabpanel" aria-labelledby="pp-accordion-tab-title-1183"> <p class="legal-p">Recuerde verificar los puntos de venta asignados para la Unidad Educativa.</p><p class="legal-p">Si la Unidad Educativa tiene punto de venta en la Librería Santillana puede acercarse a nuestros locales:</p><p class="legal-p"><b>Librería Santillana:</b></p><p class="legal-p"><b>Quito:</b> América N39-310 y Vozandes, Centro Comercial la Y. Local 1E</p><p class="legal-p"><b>Guayaquil:</b> Av. José Joaquín Orrantia (antes Avenida Constitución) y Leopoldo Benítez, a continuación del Mall del Sol. Galería Comercial del edificio Hotel TRYP By Wyndham Guayaquil, mezanine 2, oficina 215.</p> </div> </div> <div class="pp-accordion-item"> <div id="pp-accordion-tab-title-1184" class="pp-accordion-tab-title" tabindex="0" data-tab="4" role="tab" aria-controls="pp-accordion-tab-content-1184" aria-expanded="false"> <span class="pp-accordion-title-icon"> <span class="pp-accordion-title-text"> ¿Cuál es el horario de atención? </span> </span> <div class="pp-accordion-toggle-icon"> <span class='pp-accordion-toggle-icon-close pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg> </span> <span class='pp-accordion-toggle-icon-open pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-up" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z"></path></svg> </span> </div> </div> <div id="pp-accordion-tab-content-1184" class="pp-accordion-tab-content" data-tab="4" role="tabpanel" aria-labelledby="pp-accordion-tab-title-1184"> <p class="legal-p">Recuerde verificar los puntos de venta asignados para la Unidad Educativa.</p><p class="legal-p"><b>Librería Santillana:</b></p><p class="legal-p">Quito de lunes a sábado de 9:00 a 13:00 - 14:00 a 17:45</p><p class="legal-p">Guayaquil de lunes a viernes de 9:00 a 13:00 - 14:00 a 17:45</p> </div> </div> <div class="pp-accordion-item"> <div id="pp-accordion-tab-title-1185" class="pp-accordion-tab-title" tabindex="0" data-tab="5" role="tab" aria-controls="pp-accordion-tab-content-1185" aria-expanded="false"> <span class="pp-accordion-title-icon"> <span class="pp-accordion-title-text"> ¿Cómo realizar la compra en Tienda en línea Santillana? </span> </span> <div class="pp-accordion-toggle-icon"> <span class='pp-accordion-toggle-icon-close pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg> </span> <span class='pp-accordion-toggle-icon-open pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-up" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z"></path></svg> </span> </div> </div> <div id="pp-accordion-tab-content-1185" class="pp-accordion-tab-content" data-tab="5" role="tabpanel" aria-labelledby="pp-accordion-tab-title-1185"> <p class="legal-p">Recuerde verificar los puntos de venta asignados para la Unidad Educativa.</p><p class="legal-p">Si la Unidad Educativa tiene como puntos de venta la Tienda En Línea Santillana puede acceder en al siguiente enlace:</p><p class="legal-p"><a href="https://tiendasantillana.com.ec/">https://tiendasantillana.com.ec</a></p><p class="legal-p">Para conocer cómo realizar la compra en línea puede ingresar al siguiente enlace:</p><p class="legal-p"><a href="https://youtu.be/ruSH0dVPDwc">https://youtu.be/ruSH0dVPDwc</a></p> </div> </div> <div class="pp-accordion-item"> <div id="pp-accordion-tab-title-1186" class="pp-accordion-tab-title" tabindex="0" data-tab="6" role="tab" aria-controls="pp-accordion-tab-content-1186" aria-expanded="false"> <span class="pp-accordion-title-icon"> <span class="pp-accordion-title-text"> ¿En qué tiempo llega mi compra si adquirí en la Tienda en línea Santillana? </span> </span> <div class="pp-accordion-toggle-icon"> <span class='pp-accordion-toggle-icon-close pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg> </span> <span class='pp-accordion-toggle-icon-open pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-up" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z"></path></svg> </span> </div> </div> <div id="pp-accordion-tab-content-1186" class="pp-accordion-tab-content" data-tab="6" role="tabpanel" aria-labelledby="pp-accordion-tab-title-1186"> <p>El tiempo de entrega una vez confirmado el pago es de 2 a 5 días laborables.El tiempo de entrega una vez confirmado el pago es de 2 a 5 días laborables.</p> </div> </div> <div class="pp-accordion-item"> <div id="pp-accordion-tab-title-1187" class="pp-accordion-tab-title" tabindex="0" data-tab="7" role="tab" aria-controls="pp-accordion-tab-content-1187" aria-expanded="false"> <span class="pp-accordion-title-icon"> <span class="pp-accordion-title-text"> ¿Si compro en la Tienda En Línea vienen todos los libros del kit que solicita la institución? </span> </span> <div class="pp-accordion-toggle-icon"> <span class='pp-accordion-toggle-icon-close pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg> </span> <span class='pp-accordion-toggle-icon-open pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-up" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z"></path></svg> </span> </div> </div> <div id="pp-accordion-tab-content-1187" class="pp-accordion-tab-content" data-tab="7" role="tabpanel" aria-labelledby="pp-accordion-tab-title-1187"> <p>Siempre que usted haya adquirido el kit estudiantil y no libros sueltos, se envían todos los componentes de nuestro sello editorial Santillana que la institución solicitó.</p> </div> </div> <div class="pp-accordion-item"> <div id="pp-accordion-tab-title-1188" class="pp-accordion-tab-title" tabindex="0" data-tab="8" role="tab" aria-controls="pp-accordion-tab-content-1188" aria-expanded="false"> <span class="pp-accordion-title-icon"> <span class="pp-accordion-title-text"> Compré el kit estudiantil y faltan libros </span> </span> <div class="pp-accordion-toggle-icon"> <span class='pp-accordion-toggle-icon-close pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg> </span> <span class='pp-accordion-toggle-icon-open pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-up" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z"></path></svg> </span> </div> </div> <div id="pp-accordion-tab-content-1188" class="pp-accordion-tab-content" data-tab="8" role="tabpanel" aria-labelledby="pp-accordion-tab-title-1188"> <p class="legal-p">Comuníquese a nuestros canales de atención con la siguiente información:</p><ol><li><p class="legal-p">Nombres y apellidos del estudiante</p></li><li><p class="legal-p">Unidad educativa</p></li><li><p class="legal-p">Curso</p></li><li><p class="legal-p">Correo del representante</p></li><li><p class="legal-p">Número de teléfono del representante</p></li></ol><p class="legal-p"><br />Adjunte la factura de su compra en formato PDF o foto completa y clara del documento, fotos de lo recibido.</p> </div> </div> <div class="pp-accordion-item"> <div id="pp-accordion-tab-title-1189" class="pp-accordion-tab-title" tabindex="0" data-tab="9" role="tab" aria-controls="pp-accordion-tab-content-1189" aria-expanded="false"> <span class="pp-accordion-title-icon"> <span class="pp-accordion-title-text"> ¿Adquirí por error un libro o Kit Santillana que debo hacer? </span> </span> <div class="pp-accordion-toggle-icon"> <span class='pp-accordion-toggle-icon-close pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg> </span> <span class='pp-accordion-toggle-icon-open pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-up" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z"></path></svg> </span> </div> </div> <div id="pp-accordion-tab-content-1189" class="pp-accordion-tab-content" data-tab="9" role="tabpanel" aria-labelledby="pp-accordion-tab-title-1189"> <p class="legal-p">Comuníquese a nuestros canales de atención.</p><p class="legal-p"><b>Adjuntar:</b> Factura de su compra en formato PDF o foto clara</p> </div> </div> <div class="pp-accordion-item"> <div id="pp-accordion-tab-title-11810" class="pp-accordion-tab-title" tabindex="0" data-tab="10" role="tab" aria-controls="pp-accordion-tab-content-11810" aria-expanded="false"> <span class="pp-accordion-title-icon"> <span class="pp-accordion-title-text"> Ingresé el código de la cartilla o libro y refleja código redimido o ya en uso </span> </span> <div class="pp-accordion-toggle-icon"> <span class='pp-accordion-toggle-icon-close pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg> </span> <span class='pp-accordion-toggle-icon-open pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-up" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z"></path></svg> </span> </div> </div> <div id="pp-accordion-tab-content-11810" class="pp-accordion-tab-content" data-tab="10" role="tabpanel" 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aria-labelledby="pp-accordion-tab-title-11814"> <p>La Unidad Educativa es la encargada de proporcionar al usuario y contraseña por favor contactarse directamente con la institución.</p> </div> </div> <div class="pp-accordion-item"> <div id="pp-accordion-tab-title-11815" class="pp-accordion-tab-title" tabindex="0" data-tab="15" role="tab" aria-controls="pp-accordion-tab-content-11815" aria-expanded="false"> <span class="pp-accordion-title-icon"> <span class="pp-accordion-title-text"> Compré en la tienda en línea y no llega mi pedido </span> </span> <div class="pp-accordion-toggle-icon"> <span class='pp-accordion-toggle-icon-close pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 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factura.</p></li><li><p class="legal-p">Correo y número de teléfono de contacto.</p></li></ol> </div> </div> <div class="pp-accordion-item"> <div id="pp-accordion-tab-title-11816" class="pp-accordion-tab-title" tabindex="0" data-tab="16" role="tab" aria-controls="pp-accordion-tab-content-11816" aria-expanded="false"> <span class="pp-accordion-title-icon"> <span class="pp-accordion-title-text"> Compré en la tienda en línea y no llega mi factura </span> </span> <div class="pp-accordion-toggle-icon"> <span class='pp-accordion-toggle-icon-close pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg> </span> <span class='pp-accordion-toggle-icon-open pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-up" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z"></path></svg> </span> </div> </div> <div id="pp-accordion-tab-content-11816" class="pp-accordion-tab-content" data-tab="16" role="tabpanel" aria-labelledby="pp-accordion-tab-title-11816"> <p class="legal-p">La factura de compra llega en el transcurso de <b>24 a 48 horas</b> luego de realizar el pedido. En caso de no recibirla, comuníquese a nuestros canales de atención, enviando la siguiente información.</p><ol><li><p class="legal-p">Nombres y apellidos que consta en la factura.</p></li><li><p class="legal-p">Cédula de identidad que consta en la factura.</p></li><li><p class="legal-p">Correo y número de teléfono de contacto.</p></li></ol> </div> </div> <div class="pp-accordion-item"> <div id="pp-accordion-tab-title-11817" class="pp-accordion-tab-title" tabindex="0" data-tab="17" role="tab" aria-controls="pp-accordion-tab-content-11817" aria-expanded="false"> <span class="pp-accordion-title-icon"> <span class="pp-accordion-title-text"> Quiero trabajar en Santillana </span> </span> <div class="pp-accordion-toggle-icon"> <span class='pp-accordion-toggle-icon-close pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg> </span> <span class='pp-accordion-toggle-icon-open pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-up" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z"></path></svg> </span> </div> </div> <div id="pp-accordion-tab-content-11817" class="pp-accordion-tab-content" data-tab="17" role="tabpanel" aria-labelledby="pp-accordion-tab-title-11817"> <p class="legal-p"><a href="mailto:seleccionec@santillana.com">seleccionec@santillana.com</a></p> </div> </div> <div class="pp-accordion-item"> <div id="pp-accordion-tab-title-11818" class="pp-accordion-tab-title" tabindex="0" data-tab="18" role="tab" aria-controls="pp-accordion-tab-content-11818" aria-expanded="false"> <span class="pp-accordion-title-icon"> <span class="pp-accordion-title-text"> ¿Cómo anulo un pedido en la tienda en línea? </span> </span> <div class="pp-accordion-toggle-icon"> <span class='pp-accordion-toggle-icon-close pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg> </span> <span class='pp-accordion-toggle-icon-open pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-up" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z"></path></svg> </span> </div> </div> <div id="pp-accordion-tab-content-11818" class="pp-accordion-tab-content" data-tab="18" role="tabpanel" aria-labelledby="pp-accordion-tab-title-11818"> <p class="legal-p">La anulación de compra en la tienda en línea es posible si la realización dentro de las 24 horas de solicitar el producto enviando un correo a tiendaec@santillana.com con la siguiente información:</p><ul><li><p class="legal-p">Nombre y Apellido que consta en la factura</p></li><li><p class="legal-p">Cédula de identidad que consta en la factura.</p></li><li><p class="legal-p">Número de teléfono de contacto</p></li></ul> </div> </div> <div class="pp-accordion-item"> <div id="pp-accordion-tab-title-11819" class="pp-accordion-tab-title" tabindex="0" data-tab="19" role="tab" aria-controls="pp-accordion-tab-content-11819" aria-expanded="false"> <span class="pp-accordion-title-icon"> <span class="pp-accordion-title-text"> Quiero que mi institución utilice sus sistemas de enseñanza </span> </span> <div class="pp-accordion-toggle-icon"> <span class='pp-accordion-toggle-icon-close pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg> </span> <span class='pp-accordion-toggle-icon-open pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-up" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z"></path></svg> </span> </div> </div> <div id="pp-accordion-tab-content-11819" class="pp-accordion-tab-content" data-tab="19" role="tabpanel" aria-labelledby="pp-accordion-tab-title-11819"> <p class="legal-p">Comuníquese a nuestros canales de atención con la siguiente información:</p><ol><li><p class="legal-p">Nombre de la Unidad Educativa</p></li><li><p class="legal-p">Nombre del representante</p></li><li><p class="legal-p">Teléfono de contacto</p></li><li><p class="legal-p">Región </p></li></ol> </div> </div> <div class="pp-accordion-item"> <div id="pp-accordion-tab-title-11820" class="pp-accordion-tab-title" tabindex="0" data-tab="20" role="tab" aria-controls="pp-accordion-tab-content-11820" aria-expanded="false"> <span class="pp-accordion-title-icon"> <span class="pp-accordion-title-text"> No sé cómo ingresar a la plataforma </span> </span> <div class="pp-accordion-toggle-icon"> <span class='pp-accordion-toggle-icon-close pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg> </span> <span class='pp-accordion-toggle-icon-open pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-up" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z"></path></svg> </span> </div> </div> <div id="pp-accordion-tab-content-11820" class="pp-accordion-tab-content" data-tab="20" role="tabpanel" aria-labelledby="pp-accordion-tab-title-11820"> <p>Para guiarle en el ingreso a la plataforma de un clic en el link de la plataforma en la que necesita ayuda:</p><ul><li><a href="https://blog.santillana.com.ec/tutorial-para-ingresar-al-lms-e-stela/" target="_new" rel="noopener">Tutorial para ingresar al LMS e-Stela</a></li><li><a href="https://blog.santillana.com.ec/myon-tutorial/" target="_new" rel="noopener">MyON Tutorial</a></li><li><a href="https://blog.santillana.com.ec/tutorial-loqueleo-digital-estela-2022/" target="_new" rel="noopener">Tutorial Loqueleo Digital Estela 2022</a></li><li><a href="https://blog.santillana.com.ec/video-tutorial-santillana-practica/" target="_new" rel="noopener">Video Tutorial Santillana Práctica</a></li><li><a href="https://blog.santillana.com.ec/english-attack-tutorial/" target="_new" rel="noopener">English Attack Tutorial</a></li><li><a href="https://www.youtube.com/watch?v=Nmi7wN8lCNM" target="_new" rel="noopener">YouTube Video</a></li></ul> </div> </div> <div class="pp-accordion-item"> <div id="pp-accordion-tab-title-11821" class="pp-accordion-tab-title" tabindex="0" data-tab="21" role="tab" aria-controls="pp-accordion-tab-content-11821" aria-expanded="false"> <span class="pp-accordion-title-icon"> <span class="pp-accordion-title-text"> ¿Cuáles son las formas de pago? </span> </span> <div class="pp-accordion-toggle-icon"> <span class='pp-accordion-toggle-icon-close pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg> </span> <span class='pp-accordion-toggle-icon-open pp-icon'> <svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-up" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z"></path></svg> </span> </div> </div> <div id="pp-accordion-tab-content-11821" class="pp-accordion-tab-content" data-tab="21" role="tabpanel" aria-labelledby="pp-accordion-tab-title-11821"> <p class="legal-p">Si la Unidad Educativa tiene como sus puntos de venta Librería Santillana o la tienda en línea Santillana las formas de pago son:</p><p class="legal-p"><b>Librería:</b> tarjeta de crédito, débito o efectivo.</p><p class="legal-p"><b>En la tienda en línea:</b> tarjeta de crédito, débito o transferencia bancaria.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> <div data-elementor-type="footer" data-elementor-id="75" class="elementor elementor-75 elementor-location-footer" data-elementor-post-type="elementor_library"> <div class="elementor-element elementor-element-3134a44 e-flex e-con-boxed e-con e-parent" data-id="3134a44" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-7f417fc2 e-con-full elementor-hidden-mobile e-flex e-con e-child" data-id="7f417fc2" data-element_type="container"> <div class="elementor-element elementor-element-4df56091 e-con-full elementor-hidden-desktop 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