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data-ad-slot="9111976446"></ins> <script> (adsbygoogle = window.adsbygoogle || []).push({}); </script><div class="mh-wrapper clearfix"> <div class="mh-main clearfix"> <div id="main-content" class="mh-content" role="main" itemprop="mainContentOfPage"><nav class="mh-breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList"><span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><a href="https://businessnewsthisweek.com" itemprop="item"><span itemprop="name">Home</span></a><meta itemprop="position" content="1" /></span><span class="mh-breadcrumb-delimiter"><i class="fa fa-angle-right"></i></span><span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><a href="https://businessnewsthisweek.com/category/business/" itemprop="item"><span itemprop="name">Business</span></a><meta itemprop="position" content="2" /></span><span class="mh-breadcrumb-delimiter"><i class="fa fa-angle-right"></i></span>Reliance General Insurance Pledges To Never Miss A Customer Call With Speechbot</nav> <article id="post-55827" class="post-55827 post type-post status-publish format-standard has-post-thumbnail hentry category-business category-news tag-ed-ceo tag-mr-rakesh-jain tag-reliance-general-insurance"> <header class="entry-header clearfix"><h1 class="entry-title">Reliance General Insurance Pledges To Never Miss A Customer Call With Speechbot</h1><div class="mh-meta entry-meta"> <span class="entry-meta-date updated"><i class="fa fa-clock-o"></i><a href="https://businessnewsthisweek.com/2021/06/">June 9, 2021</a></span> <span class="entry-meta-author author vcard"><i class="fa fa-user"></i><a class="fn" href="https://businessnewsthisweek.com/author/rekha/">Rekha Nair</a></span> <span class="entry-meta-categories"><i class="fa fa-folder-open-o"></i><a href="https://businessnewsthisweek.com/category/business/" rel="category tag">Business</a>, <a href="https://businessnewsthisweek.com/category/news/" rel="category tag">news</a></span> <span class="entry-meta-comments"><i class="fa fa-comment-o"></i><span class="mh-comment-count-link">Comments Off<span class="screen-reader-text"> on Reliance General Insurance Pledges To Never Miss A Customer Call With Speechbot</span></span></span> </div> </header> <div class="entry-content clearfix"> <figure class="entry-thumbnail"> <a href="https://businessnewsthisweek.com/business/reliance-general-insurance-pledges-to-never-miss-a-customer-call-with-speechbot/attachment/pexels-photo-799443/"><img src="https://businessnewsthisweek.com/wp-content/uploads/2021/06/pexels-photo-799443-500x381.jpeg" alt="Reliance General Insurance Pledges To Never Miss A Customer Call With Speechbot" title="Reliance General Insurance Pledges To Never Miss A Customer Call With Speechbot" /></a> </figure> <div class="mh-social-top"> <div class="mh-share-buttons clearfix"> <a class="mh-facebook" href="#" 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onclick="window.open('https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fbusinessnewsthisweek.com%2Fbusiness%2Freliance-general-insurance-pledges-to-never-miss-a-customer-call-with-speechbot%2F&source=', 'linkedinShare', 'width=626,height=436'); return false;" title="Share on LinkedIn"> <span class="mh-share-button"><i class="fa fa-linkedin"></i></span> </a> <a class="mh-pinterest" href="#" onclick="window.open('https://pinterest.com/pin/create/button/?url=https%3A%2F%2Fbusinessnewsthisweek.com%2Fbusiness%2Freliance-general-insurance-pledges-to-never-miss-a-customer-call-with-speechbot%2F&media=https://businessnewsthisweek.com/wp-content/uploads/2021/06/pexels-photo-799443.jpeg&description=Reliance+General+Insurance+Pledges+To+Never+Miss+A+Customer+Call+With+Speechbot', 'pinterestShare', 'width=750,height=350'); return false;" title="Pin This Post"> <span class="mh-share-button"><i class="fa fa-pinterest"></i></span> </a> <a class="mh-email" href="mailto:?subject=Reliance%20General%20Insurance%20Pledges%20To%20Never%20Miss%20A%20Customer%20Call%20With%20Speechbot&body=https%3A%2F%2Fbusinessnewsthisweek.com%2Fbusiness%2Freliance-general-insurance-pledges-to-never-miss-a-customer-call-with-speechbot%2F" title="Send this article to a friend" target="_blank"> <span class="mh-share-button"><i class="fa fa-envelope-o"></i></span> </a> <a class="mh-print" href="javascript:window.print()" title="Print this article"> <span class="mh-share-button"><i class="fa fa-print"></i></span> </a> </div></div> <p><strong>Hyderabad:</strong> Reliance General Insurance a 100% subsidiary of Reliance Capital, recently launched an AI-powered Intelligent virtual assistant SpeechBot on its <a href="https://www.cloudtalk.io/interactive-voice-response-ivr/" target="_blank" rel="noopener">Call-Centre IVR system</a>. The SpeechBot is intuitively designed to auto-identify customers and enable them to seamlessly register their Motor claims without having to wait for physical call-center support to respond. With 24×7 availability, SpeechBot offers multilingual support to customers with zero wait time during claim intimation.</p> <p>In motor insurance industry, claim intimation primarily happens at a time when the customer is facing a vehicle breakdown or a loss, in which case it becomes imperative to provide support faster and effectively. In today’s scenario, when the customer calls the support centre to report a claim, there are long hold queues or call drops, until a customer support executive responds, leading to high customer distress. With the introduction of SpeechBot, this challenge gets solved, so once a customer calls the RGI support centre, SpeechBot will identify the policyholder with the help of just a few input responses and enable them to register their claim instantly with almost zero wait time. It is very important to monitor your <a href="https://www.agentsrepublic.com/blog/call-handling/">call handling</a> process for overall improvement of customer support process.</p> <p>With SpeechBot the most important process of Claims intake – ‘Data gathering for the First Notice of Loss’ also gets eased, as the extensive questioning related to the claim becomes concise and automated, with this Intelligent Virtual Assistant, enhancing the customer experience significantly.</p> <p><strong>Speaking about it, Mr. Rakesh Jain, ED & CEO, Reliance General Insurance said,</strong> “We at Reliance General Insurance have always had a customer-first approach while looking at solving such process challenges. Claims is the most critical aspect of Insurance, and in today’s tech-driven world, customers expect ease and speed. Hence we decided to make the entire claim intimation journey seamless with SpeechBot the AI powered agent. SpeechBot understands the customer’s issue and steers the conversation to provide a quick and relevant response with no wait or hold time. This technology enables customers to interact through a natural language using convenient voice-based chat interface and works on real time speech to text transcription while passing it to the core systems through API.”</p> <p>The service will be available 24X7 for the First Notice of Loss on the claim Helpline Numbers of Reliance General Insurance for it’s Motor Policyholders.</p> <p>About Reliance General Insurance</p> <p>www.reliancegeneral.co.in</p> <p>Reliance General Insurance, a part of Reliance Capital, is one of the leading general insurance companies of India.</p> <p>The Company offers a well-rounded and comprehensive bouquet of products including Motor Insurance, Health Insurance, Travel Insurance, and Home Insurance, and offers customized solutions to meet the protection needs of each customer.</p> <p>Reliance General Insurance has a wide network of more than 40,000 intermediaries across 136 branch offices across India for offering its products and services to retail, corporates and SME clients.</p> </div><div class="entry-tags clearfix"><i class="fa fa-tag"></i><ul><li><a href="https://businessnewsthisweek.com/tag/ed-ceo/" rel="tag">ED & CEO</a></li><li><a href="https://businessnewsthisweek.com/tag/mr-rakesh-jain/" rel="tag">Mr. Rakesh Jain</a></li><li><a href="https://businessnewsthisweek.com/tag/reliance-general-insurance/" rel="tag">Reliance General Insurance</a></li></ul></div></article><nav class="mh-post-nav mh-row clearfix" itemscope="itemscope" itemtype="https://schema.org/SiteNavigationElement"> <div class="mh-col-1-2 mh-post-nav-item mh-post-nav-prev"> <a href="https://businessnewsthisweek.com/business/asahi-kaseis-innovative-premium-wrap-becomes-the-indian-kitchens-perfect-lockdown-partner-to-store-food-longer-fresher-healthier/" rel="prev"><img width="80" height="60" src="https://businessnewsthisweek.com/wp-content/uploads/2021/06/Asahi-Kasei-Premium-Wrap-80x60.jpg" class="attachment-mh-magazine-small size-mh-magazine-small wp-post-image" alt="Asahi Kasei’s innovative Premium Wrap becomes the Indian kitchen’s perfect lockdown partner to store food longer, fresher & healthier" decoding="async" srcset="https://businessnewsthisweek.com/wp-content/uploads/2021/06/Asahi-Kasei-Premium-Wrap-80x60.jpg 80w, https://businessnewsthisweek.com/wp-content/uploads/2021/06/Asahi-Kasei-Premium-Wrap-326x245.jpg 326w" sizes="(max-width: 80px) 100vw, 80px" /><span>Previous</span><p>Asahi Kasei’s innovative Premium Wrap becomes the Indian kitchen’s perfect lockdown partner to store food longer, fresher & healthier</p></a></div> <div class="mh-col-1-2 mh-post-nav-item mh-post-nav-next"> <a href="https://businessnewsthisweek.com/business/shyam-metalics-energy-limited-public-offering-of-equity-shares-opening-on-june-14-2021/" rel="next"><img width="80" height="60" src="https://businessnewsthisweek.com/wp-content/uploads/2021/06/Mr.-Brij-Bhushan-Agarwal-Vice-Chairman-Managing-Director-Shyam-Metalics-Energy-Ltd.-80x60.jpg" class="attachment-mh-magazine-small size-mh-magazine-small wp-post-image" alt="Shyam Metalics & Energy Limited. 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