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【楽天市場】ヘルプ
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src="/resource/1673488090000/RRR_MSSMPResource/img/header_sp_help.gif" width="175" /></a> </div> <input id="ratAccountId" name="rat" type="hidden" value="1258" /> <input id="ratServiceId" name="rat" type="hidden" value="1" /> <input id="ratPageName" name="rat" type="hidden" value="faq_ichiba_sp_top" /> <input id="ratSiteSection" name="rat" type="hidden" value="faq_ichiba_sp_top" /> <input id="ratPageLayout" name="rat" type="hidden" value="sp" /> <script src="//r.r10s.jp/com/rat/js/rat-main.js" type="text/javascript"></script> <div id="helpWrapper"> <div class="announcement" style="margin-top: 20px; margin-left: 8px;"> <li style="margin-bottom: 8px;"> <a href="https://ichiba-smp.faq.rakuten.net/detail/000013314"> 【ご注意】楽天を装った不正事例(2024/11/28更新) </a> </li> <li style="margin-bottom: 8px;"> <a href="https://ichiba-smp.faq.rakuten.net/detail/000037271"> 【最強翌日配送】よくあるご質問(2024/11/20更新) </a> </li> <li style="margin-bottom: 8px;"> <a href="https://ichiba-smp.faq.rakuten.net/detail/000013168"> 使用に注意が必要な製品について(2024/10/30更新) </a> </li> <li style="margin-bottom: 8px;"> <a href="https://ichiba-smp.faq.rakuten.net/detail/000037313"> 【お知らせ】オンラインモールなどを利用する際は消費者保護の取組が行われているか確認しましょう(2024/3/1更新) </a> </li> </div> <div class="KeywordSearch"> <h2 class="keyword">ご質問を入力してください</h2> <div class="helpSearch"> <form method="post" onsubmit="return false;"> <script type="text/javascript"> //var $ = jQuery.noConflict(); function searchButton(){ var validKey = true; //var searchWord = $("#rn_KeywordText2_0_Text").attr("value"); var searchWord = $("#rn_KeywordText2_0_Text").val().trim(); //searchWord = searchWord.trim(); if(searchWord != ''){ var charLen = encodeURI(searchWord).split(/%..|./).length - 1; if(charLen == 1){ alert('二文字以上をご入力ください'); validKey = false; } } if(validKey){ var newLocation = "https://ichiba-smp.faq.rakuten.net/search?kw="+ encodeURIComponent(searchWord); window.location.assign(newLocation); } } </script> <p class="inputText" id="rn_KeywordText2_0"> <input id="rn_KeywordText2_0_Text" maxlength="255" name="rn_KeywordText2_0_Text" placeholder="例：ログインできない" type="text" /> </p> <p class="searchBtn" id="rn_SearchButton2_1"> <a href="#" onclick="searchButton();return false;"> <input alt="検索" class="rn_SubmitImage" height="35" id="rn_SearchButton2_1_SubmitButton" src="/resource/1673488090000/RRR_MSSMPResource/img/btn_search.png" title="検索" type="image" width="60" /> </a> </p> </form> </div> </div> <div class="helpSect"> <div class="h2heading"> <h2>よくある質問</h2> </div> <div class="topCatBlock"><span id="j_id0:SP_MSSiteTemplate:j_id36:0:j_id39"> <h3 class="topCatBar" id=""> <a href="https://ichiba-smp.faq.rakuten.net/category/log-in-membership" style="background-image: url('/resource/1673488090000/RRR_MSSMPResource/img/icon001.png');"> 会員登録 </a> </h3></span> <ul class="arrowLinkList"> <li> <a href="https://ichiba-smp.faq.rakuten.net/detail/000010417"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">楽天会員登録の仕方</font> </font> </a> </li> <li> <a href="https://ichiba-smp.faq.rakuten.net/category/log-in-membership/log-in/search?kw=ログインできない"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">ログインできない場合</font> </font> </a> </li> <li> <a href="https://ichiba-smp.faq.rakuten.net/category/log-in-membership/membership/search?kw=変更%20or%20削除"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">会員登録情報の変更・削除の仕方</font> </font> </a> </li> </ul><span id="j_id0:SP_MSSiteTemplate:j_id36:0:j_id59"> <p class="more"> <span class="greyArrow"></span> <a href="https://ichiba-smp.faq.rakuten.net/category/log-in-membership">もっと見る</a> </p></span> </div> <div class="topCatBlock"><span id="j_id0:SP_MSSiteTemplate:j_id36:1:j_id39"> <h3 class="topCatBar" id=""> <a href="https://ichiba-smp.faq.rakuten.net/category/rakuten-super-point" style="background-image: url('/resource/1673488090000/RRR_MSSMPResource/img/icon005.png');"> ポイント・クーポン </a> </h3></span> <ul class="arrowLinkList"> <li> <a href="https://ichiba-smp.faq.rakuten.net/category/rakuten-super-point/point-granted"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">ポイントを利用したい</font> </font> </a> </li> <li> <a href="https://ichiba-smp.faq.rakuten.net/category/rakuten-super-point/campaign"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">ポイントの獲得・付与について</font> </font> </a> </li> <li> <a href="https://ichiba-smp.faq.rakuten.net/category/rakuten-super-point/campaign"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">キャンペーンの特典ポイントについて</font> </font> </a> </li> <li> <a href="https://ichiba-smp.faq.rakuten.net/category/rakuten-super-point/"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">ポイントギフトカードについて</font> </font> </a> </li> <li> <a href="https://ichiba-smp.faq.rakuten.net/category/rakuten-super-point/coupon"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">クーポンの使い方・獲得の仕方</font> </font> </a> </li> </ul><span id="j_id0:SP_MSSiteTemplate:j_id36:1:j_id59"> <p class="more"> <span class="greyArrow"></span> <a href="https://ichiba-smp.faq.rakuten.net/category/rakuten-super-point">もっと見る</a> </p></span> </div> <div class="topCatBlock"><span id="j_id0:SP_MSSiteTemplate:j_id36:2:j_id39"> <h3 class="topCatBar" id=""> <a href="https://ichiba-smp.faq.rakuten.net/category/order-function" style="background-image: url('/resource/1673488090000/RRR_MSSMPResource/img/icon002.png');"> 注文する </a> </h3></span><span id="j_id0:SP_MSSiteTemplate:j_id36:2:j_id48"> <h3>お買い物前</h3></span> <ul class="arrowLinkList"> <li> <a href="https://ichiba-smp.faq.rakuten.net/category/order-function/search-products"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">商品の検索の仕方</font> </font> </a> </li> <li> <a href="https://ichiba-smp.faq.rakuten.net/detail/000002951"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">お買い物の流れ・操作の仕方</font> </font> </a> </li> <li> <a href="https://ichiba-smp.faq.rakuten.net/category/order-function/payment-shipping-delively"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">お支払い方法について</font> </font> </a> </li> <li> <a href="https://ichiba-smp.faq.rakuten.net/category/order-function/payment-shipping-delively"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">配送・送料について</font> </font> </a> </li> </ul><span id="j_id0:SP_MSSiteTemplate:j_id36:2:j_id59"> <p class="more"> <span class="greyArrow"></span> <a href="https://ichiba-smp.faq.rakuten.net/category/order-function">もっと見る</a> </p></span> </div> <div class="topCatBlock"><span id="j_id0:SP_MSSiteTemplate:j_id36:3:j_id46"> <dt style="height:15px;border-bottom: unset;"> </dt></span><span id="j_id0:SP_MSSiteTemplate:j_id36:3:j_id48"> <h3>お買い物後</h3></span> <ul class="arrowLinkList"> <li> <a href="https://ichiba-smp.faq.rakuten.net/category/order-function/purchase-history"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">購入履歴について</font> </font> </a> </li> <li> <a href="https://ichiba-smp.faq.rakuten.net/category/order-function/trouble-after-shopping"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">ショップとの連絡について</font> </font> </a> </li> <li> <a href="https://ichiba-smp.faq.rakuten.net/category/order-function/change-cancellation"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">キャンセル、返品、交換について</font> </font> </a> </li> <li> <a href="https://ichiba-smp.faq.rakuten.net/detail/000010425"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">配送状況の確認の仕方</font> </font> </a> </li> </ul><span id="j_id0:SP_MSSiteTemplate:j_id36:3:j_id59"> <p class="more"> <span class="greyArrow"></span> <a href="https://ichiba-smp.faq.rakuten.net/category/order-function">もっと見る</a> </p></span> </div> <div class="topCatBlock"><span id="j_id0:SP_MSSiteTemplate:j_id36:4:j_id39"> <h3 class="topCatBar" id=""> <a href="https://ichiba-smp.faq.rakuten.net/category/email-magazine" style="background-image: url('/resource/1673488090000/RRR_MSSMPResource/img/icon004.png');"> メルマガ </a> </h3></span> <ul class="arrowLinkList"> <li> <a href="https://ichiba-smp.faq.rakuten.net/category/email-magazine/email-from-rakuten"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">配信の申し込み・変更の仕方</font> </font> </a> </li> <li> <a href="https://ichiba-smp.faq.rakuten.net/category/email-magazine/email-from-rakuten/search?kw=%E5%81%9C%E6%AD%A2"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">配信の停止の仕方</font> </font> </a> </li> </ul><span id="j_id0:SP_MSSiteTemplate:j_id36:4:j_id59"> <p class="more"> <span class="greyArrow"></span> <a href="https://ichiba-smp.faq.rakuten.net/category/email-magazine">もっと見る</a> </p></span> </div> <div class="topCatBlock"><span id="j_id0:SP_MSSiteTemplate:j_id36:5:j_id39"> <h3 class="topCatBar" id=""> <a href="https://ichiba-smp.faq.rakuten.net/detail/000008066" style="background-image: url('/resource/1673488090000/RRR_MSSMPResource/img/anshin_main_ttl.gif');"> 楽天あんしんショッピングサービス </a> </h3></span> <ul class="arrowLinkList"> <li> <a href="https://event.rakuten.co.jp/anshin/anshinshopping/item/?l-id=ichiba_sp_faq_ct6_1"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">未着・遅延・欠陥品などの補償について</font> </font> </a> </li> <li> <a href="https://event.rakuten.co.jp/anshin/anshinshopping/brand/?l-id=ichiba_sp_faq_ct6_2"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">ブランド模倣品の補償について</font> </font> </a> </li> </ul> </div> <div class="topCatBlock"><span id="j_id0:SP_MSSiteTemplate:j_id36:6:j_id39"> <h3 class="topCatBar" id=""> <a href="https://ichiba-smp.faq.rakuten.net/detail/000002951" style="background-image: url('/resource/1673488090000/RRR_MSSMPResource/img/icon_help.gif');"> お困りの方へ </a> </h3></span> <ul class="arrowLinkList"> <li> <a href="https://ichiba-smp.faq.rakuten.net/detail/000002635"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">商品が届かない場合</font> </font> </a> </li> <li> <a href="https://ichiba-smp.faq.rakuten.net/detail/000002755"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">商品が壊れている場合</font> </font> </a> </li> <li> <a href="https://ichiba-smp.faq.rakuten.net/detail/000002809"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">クレジットカードの承認がおりない場合</font> </font> </a> </li> <li> <a href="https://ichiba-smp.faq.rakuten.net/detail/000002744"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">ログインできない場合</font> </font> </a> </li> <li> <a href="https://ichiba-smp.faq.rakuten.net/detail/000002577"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">ポイントが付与されない場合</font> </font> </a> </li> <li> <a href="https://ichiba-smp.faq.rakuten.net/detail/000002775"> <font style="vertical-align: inherit;"> <font style="vertical-align: inherit;">身に覚えのない注文があった場合</font> </font> </a> </li> </ul><span id="j_id0:SP_MSSiteTemplate:j_id36:6:j_id59"> <p class="more"> <span class="greyArrow"></span> <a href="https://ichiba-smp.faq.rakuten.net/category/">もっと見る</a> </p></span> </div> <div class="topCatBlock"> <span class="topCatBar1">安心・安全のためにご注意いただきたいこと</span> <div> <ul class="arrowLinkList"> <li><a href="https://ichiba-smp.faq.rakuten.net/detail/000013314"> <font style="vertical-align: inherit;"><font style="vertical-align: inherit;">楽天を装った不正にご注意ください</font></font> </a></li> <li><a href="https://report-phishing.faq.rakuten.net/"> <font style="vertical-align: inherit;"><font style="vertical-align: inherit;">なりすましサイト・偽メール報告はこちら</font></font> </a></li> <li><a href="https://ichiba-smp.faq.rakuten.net/detail/000013168"> <font style="vertical-align: inherit;"><font style="vertical-align: inherit;">使用に注意が必要な製品について</font></font> </a></li> <li><a href="https://ichiba-smp.faq.rakuten.net/detail/000015571"> <font style="vertical-align: inherit;"><font style="vertical-align: inherit;">リコール製品にご注意ください</font></font> </a></li> <li><a href="https://ichiba-smp.faq.rakuten.net/detail/000035522"> <font style="vertical-align: inherit;"><font style="vertical-align: inherit;">不正な商品にご注意ください</font></font> </a></li> </ul> </div> </div> </div> </div> <style> .rLogo { padding: 12px 12px 12px 45px !important; background: url(/resource/1673488090000/RRR_MSSMPResource/img/icon_app_100.png) 3px 3px no-repeat; background-size: 35px 35px; } .linkInq { color: #1d54a7 !important; } </style> <div class="helpSect" id="sect02"> <div class="h2heading"> <h2>問い合わせ</h2> <a href="https://ichiba-smp.faq.rakuten.net/detail/000031229"><font color="#333333" size="1">楽天市場へお問い合わせいただく際のご注意</font></a> </div> <div class="topCatBlock"> <h3 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class="riBoxPJAC" href="https://ad2.trafficgate.net/t/r/8518/1441/99636_99636/">楽天カード新規入会＆利用で5000ポイント！<span class="riArrowG"></span></a></li> <li><a class="riBoxPJAC" href="https://event.rakuten.co.jp/anshin/">安心・安全への取り組み<span class="riArrowG"></span></a></li> <li><a class="riBoxPJAC" href="https://ichiba-smp.faq.rakuten.net">ヘルプ<span class="riArrowG"></span></a></li> <li><a class="riBoxPJAC" href="https://ichiba-smp.faq.rakuten.net/detail/000002951">ご利用ガイド<span class="riArrowG"></span></a></li> <li><a class="riBoxPJAC" href="https://www.rakuten.co.jp/ec/?camp=70110000000XSGH&#38;scid=wi_ich_cmn_footer_sp">楽天にお店を開きませんか？<span class="riArrowG"></span></a></li> <li><a class="riBoxPJAC" href="https://corp.rakuten.co.jp/sustainability/human-rights/customer-harassment/">カスタマーハラスメント対応ポリシー<span class="riArrowG"></span></a></li> </ul> </nav> <div class="chat-floating"> <a href="https://chat.ichiba.faq.rakuten.co.jp/" target="_blank"> <ul class="icon-messages"> <li class="text"> <span 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