Accessibility - Scottish Water

<!DOCTYPE html>   <html lang="en">  <head> <meta charset="utf-8" /> <meta name="robots" content="index,follow" /> <script> window.fbAsyncInit = function () { FB.init({ appId: '186164405409351', autoLogAppEvents: true, xfbml: true, version: 'v3.0' }); }; (function (d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) { return; } js = d.createElement(s); js.id = id; js.src = "https://connect.facebook.net/en_US/sdk.js"; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk')); </script>  <meta name="format-detection" content="telephone=no" />  <link rel="icon" type="image/x-icon" href="/sites/scottishwater/images/favicon.ico" />  <link rel="apple-touch-icon" href="/sites/scottishwater/images/apple-touch-icon.png"> <meta name="viewport" content="width=device-width">  <link rel="stylesheet" href="/sites/scottishwater/fonts/font_awesome/css/all.min.css" /> <link rel="stylesheet" href="/sites/scottishwater/css/mtc_style.min.css" media="screen, print"> <link rel="assetlinks.json" href="/.well-known/assetlinks.json" />  <script type="text/javascript">localStorage.clear();</script> <script src="/scripts/Sitecore.Foundation.Frameworks.min.js"></script> <script src="/scripts/Sitecore.Foundation.Theming.min.js"></script> <link href="/styles/vendor.min.css" rel="stylesheet" media="screen, print"/>  <script src="/sites/scottishwater/js/plugins/mtc_cookies.js"></script> <script src="/sites/scottishwater/js/plugins/mtc_easing.js"></script> <script src="/sites/scottishwater/js/plugins/mtc_jquery.mobile.js"></script> <script src="/sites/scottishwater/js/plugins/mtc_jquery_ui_touch_punch.js"></script> <script src="/sites/scottishwater/js/plugins/mtc_lazy_loader.js"></script> <script src="/sites/scottishwater/js/plugins/mtc_match_height.js"></script> <script src="/sites/scottishwater/js/plugins/mtc_overlay.js"></script> <script src="/sites/scottishwater/js/plugins/mtc_picturefill.js"></script> <script src="/sites/scottishwater/js/plugins/mtc_placeholder.js"></script> <script src="/sites/scottishwater/js/plugins/mtc_slick.js"></script> <script src="/sites/scottishwater/js/plugins/mtc_waypoints.js"></script> <script src="/sites/scottishwater/js/plugins/mtc_stickykit.js"></script> <script src="/sites/scottishwater/js/plugins/mtc_responsive_tables.js"></script> <script src="/sites/scottishwater/js/plugins/mtc_google_maps.js"></script> <script src="/sites/scottishwater/js/plugins/mtc_number_arrows.js"></script> <script src="/sites/scottishwater/js/datepicker.js"></script> <script src="/sites/scottishwater/js/functions.js"></script> <script src="/sites/scottishwater/js/script.js"></script> <script src="//maps.googleapis.com/maps/api/js?key=AIzaSyAHwmBrBKWvPAE3xo2g21u2d72eFm8gYV8&libraries=places&callback=initGoogleMaps"></script>  <script src=https://mktdplp102cdn.azureedge.net/public/latest/js/form-loader.js?v =1.84.2007></script> <script src=https://mktdplp102cdn.azureedge.net/public/latest/js/ws-tracking.js?v =1.84.2007></script>  <script type="text/javascript"> $(document).on('submit', '.formStyles', function () { setTimeout(function () { datepicker(); }, 5000); }); /*Recite ME code*/ var serviceUrl = "//api.reciteme.com/asset/js?key="; var serviceKey = "05e9679c427f27b3f7f2bd00a1415d25a6e9ce37"; var options = { "Parser": { "Html": { "skipConcatenation": { "selectors": [".mainMenu li a"] } } } }; // Options can be added as needed var autoLoad = false; var enableFragment = "#reciteEnable"; var loaded = [], frag = !1; window.location.hash === enableFragment && (frag = !0); function loadScript(c, b) { var a = document.createElement("script"); a.type = "text/javascript"; a.readyState ? a.onreadystatechange = function () { if ("loaded" == a.readyState || "complete" == a.readyState) a.onreadystatechange = null, void 0 != b && b() } : void 0 != b && (a.onload = function () { b() }); a.src = c; document.getElementsByTagName("head")[0].appendChild(a) } function _rc(c) { c += "="; for (var b = document.cookie.split(";"), a = 0; a < b.length; a++) { for (var d = b[a]; " " == d.charAt(0);)d = d.substring(1, d.length); if (0 == d.indexOf(c)) return d.substring(c.length, d.length) } return null } function loadService(c) { for (var b = serviceUrl + serviceKey, a = 0; a < loaded.length; a++)if (loaded[a] == b) return; loaded.push(b); loadScript(serviceUrl + serviceKey, function () { "function" === typeof _reciteLoaded && _reciteLoaded(); "function" == typeof c && c(); Recite.load(options); Recite.Event.subscribe("Recite:load", function () { Recite.enable() }) }) } "true" == _rc("Recite.Persist") && loadService(); if (autoLoad && "false" != _rc("Recite.Persist") || frag) document.addEventListener ? document.addEventListener("DOMContentLoaded", function (c) { loadService() }) : loadService(); </script> <title>Accessibility - Scottish Water</title> <meta property="og:title" content="" /> <meta property="og:image" content="" /> <meta property="og:description" content="" /> <meta property="og:url" content="https://www.scottishwater.co.uk/About-Us/What-We-Do/Legal/Accessibility" /> <meta property="og:type" content="" /> <meta property="fb:app_id" content="193411214127451" /> <script> (function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src = 'https://www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f); })(window, document, 'script', 'dataLayer', 'GTM-KXX9L5K');</script>    <script async src=https://www.googletagmanager.com/gtag/js?id=G-1Q5DWR09VV></script> <script>window.dataLayer = window.dataLayer || []; function gtag() { dataLayer.push(arguments); } gtag('js', new Date()); gtag('config', 'G-1Q5DWR09VV');</script> </head> <body data-site="scottishwater" data-maps-api-key="AIzaSyAHwmBrBKWvPAE3xo2g21u2d72eFm8gYV8">  <noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-KXX9L5K" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript>  <noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=G-1Q5DWR09VV" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript> <div class="siteWrapper"> <div class="locationBar js_locationBar"> <div class="innerWrap"> <div class="locationFoundWrap js_locationFoundWrap"> <div class="locationBarContent"> <h4>It looks like you鈥檙e in , is this correct?</h4> <p>Your location helps us personalise the site for you - showing you what鈥檚 happening in your area</p> </div>  <div class="buttonWrap"> <a href="" class="button confirmLocationButton js_closeButton">Yes, correct!</a> <a href="" class="button changeLocationButton js_changeLocationButton">No, change location</a> </div>  </div>  <div class="changeLocationWrap js_changeLocationWrap"> <div class="locationBarContent"> <p>Enter your postcode to track the status of supply in your area, see local news quickly and more...</p> </div>  <form action="#" class="js_postcodeLookupForm"> <div class="row noBorder"> <div class="inputWrap"> <input type="text" class="text" placeholder="Enter postcode"> </div>  <button type="submit" class="button personaliseButton js_personaliseButton"> Personalise <i class="fa fa-chevron-right" aria-hidden="true"></i> </button> </div>  </form> </div>  <a href="" class="closeButton js_closeButton">X <span class="mobileHide">Close</span></a> </div>  </div>  <div id="header"> <div class="wrapper"> <a href="/" class="logo" tabindex="1"> <img src="/-/media/ScottishWater/Images/Project-files/Images/Logo/logo.png?bc=Black&as=0&h=218&iar=0&w=472&hash=82CBE2665167C23F8F555E72AFEEE32B" alt="Scottish Water logo" DisableWebEdit="False" /> </a> <div class="headerContentWrap"> <div class="locationWrap"> <span> <span class="hide">Showing </span> updates for <strong> Scotland </strong> </span> <a href="" tabindex="2">Show local updates</a> </div>  <div class="pull-right"> <div class="secondaryMenu js_secondaryMenu"> <nav> <script> $(document).ready(function () { $(".navlink").each(function () { if ($(this).parents('.mobileSecondMenuWrap').length) { $(this).prop('tabindex', '4'); } else { $(this).prop('tabindex', '3'); } }); }); </script> <ul> <li class="" id="navli"> <a href="/About-Us/Careers" target="" class="navlink"> Careers </a> </li> <li class="" id="navli"> <a href="/Make-A-Payment" target="" class="navlink"> Pay Invoice </a> </li> <li class="" id="navli"> <a href="/Help-and-Resources/Contact-Us" target="" class="navlink"> Contact Us </a> </li> <li> <a id="reciteMeD604E9D4" class="reciteMestyle navlink" href="" tabindex="3" data-id="navlink">Accessibility Toolbar</a> </li> </ul> </nav> </div>  <div class="searchWrap js_withPredictiveSearch js_predictiveAutoCompleteDesktop"> <form action="/Search" novalidate="novalidate"> <div class="row inlineIconButton"> <input type="text" class="text js_predictiveSearchInput" name="query" placeholder="What are you looking for?" value="" title="What are you looking for?" aria-label="Search our website"> <button type="submit" aria-label="Submit search"> <i class="fa fa-search" aria-hidden="true"></i> </button> </div>  </form> <div class="predictiveSearchWrap js_predictiveSearchWrap"> <div class="predictiveResultsWrap js_predictiveResultsWrap"> <span>Popular results for "<span class="searchTerm js_searchTerm"></span>"</span> </div>  <a href="/Search" class="viewAllresults js_viewAllresults">View all results</a> </div>  </div> </div> </div>  <div class="mobileMenuButtonsWrap"> <span class="mobileButton js_mobileButton menu js_menu" tabindex="3"> <i class="fa fa-bars" aria-hidden="true"></i> Menu </span> <span class="mobileButton js_mobileButton support js_support" tabindex="4"> <i class="fa fa-question-circle" aria-hidden="true"></i> Help & Support </span> </div>  <div class="flyoutWrap js_flyoutWrap"> <div class="mainMenuWrap js_mainMenuWrap"> <nav> <ul class="mainMenu"> <li class="hasChildren" aria-keyshortcuts="Press Escape to toggle the 'Your Home' menu" > <a href="/Your-Home" target="" tabindex="3"> Your Home<span class="caret"></span> </a> <div class="dropdown js_dropdown"> <div class="innerWrap"> <h4> <i class="fa fa-chevron-left" aria-hidden="true"></i> <a href="/Your-Home"> Your Home </a> </h4> <ul> <li> <a href="/Your-Home/Your-Water" target=""> Your Water </a> <p>Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network</p> </li> <li> <a href="/Your-Home/Your-Waste-Water" target=""> Your Waste Water </a> <p>Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.</p> </li> <li> <a href="/Your-Home/Your-Charges" target=""> Your Charges </a> <p>Check here for a detailed breakdown of your water and waste water charges</p> </li> <li> <a href="/Your-Home/Save-Water" target=""> Water is Always Worth Saving </a> <p>Help protect a precious resource and make small changes to save water and energy</p> </li> <li> <a href="/Your-Home/Campaigns" target=""> Campaigns </a> <p>Help keep Scotland鈥檚 water cycle running smoothly and stay safe with our simple how-to guides</p> </li> <li class="imageLink link-1"> <a href="/Your-Home/Save-Water/How-Much-Water-Do-You-Use" target=""> Water Usage Calculator </a> <p>Calculate how much water and energy you use daily around your home</p> </li> <li class="imageLink link-2"> <a href="/Your-Home/Your-Water/Water-Quality/Water-Quality" target=""> Check the quality of your water </a> <p>Enter your post code to find out more about water quality in your area</p> </li> </ul> <div class="dropdownCTAWrap"> <div class="dropdownCTA"> <a href="/Your-Home/Save-Water/How-Much-Water-Do-You-Use" target=""> <img src="/-/media/ScottishWater/Images/Customers/ChildWithGlass285X285.png" alt="Child with glass" style=max-width:none;/> <h4 class="ctaTitle"> Water Usage Calculator </h4> </a> </div>  <div class="dropdownCTA"> <a href="/Your-Home/Your-Water/Water-Quality/Water-Quality" target=""> <img src="/-/media/ScottishWater/Images/Customer-interactions/191018WaterEffPic285x285FLIP.png" alt="Water wise" style=max-width:none;/> <h4 class="ctaTitle"> Check the quality of your water </h4> </a> </div>  </div>  </div>  </div>  </li> <li class="hasChildren" aria-keyshortcuts="Press Escape to toggle the 'In Your Area' menu" > <a href="/In-Your-Area" target="" tabindex="3"> In Your Area<span class="caret"></span> </a> <div class="dropdown js_dropdown"> <div class="innerWrap"> <h4> <i class="fa fa-chevron-left" aria-hidden="true"></i> <a href="/In-Your-Area"> In Your Area </a> </h4> <ul> <li> <a href="/In-Your-Area/ACM" target=""> Community Events </a> <p>Details of our latest community events</p> </li> <li> <a href="/In-Your-Area/Keeping-You-Informed" target=""> Keeping You Informed </a> <p>We鈥檒l keep you informed when our work affects you</p> </li> <li> <a href="/In-Your-Area/Latest-In-Your-Area" target=""> Latest In Your Area </a> <p>Our interactive map gives information about supply issues and current investment projects across Scotland</p> </li> <li> <a href="/In-Your-Area/Visiting-our-Reservoirs" target=""> Visiting our Reservoirs </a> <p>We look after around 300 of Scotland鈥檚 reservoirs that we welcome you to come and enjoy</p> </li> <li> <a href="/In-Your-Area/Volunteering-in-Your-Area" target=""> Volunteering in Your Area </a> <p>Our employee volunteering programme can support you through education, conservation and community activities</p> </li> <li class="imageLink link-1"> <a href="/In-Your-Area/ACM/ACM" target=""> Annual Consultative Meeting </a> <p>Find out about all the latest investments and supply updates in your area</p> </li> <li class="imageLink link-2"> <a href="/In-Your-Area/Latest-In-Your-Area" target=""> Current Service Updates </a> <p>Check our interactive map or use your post code for service updates in your area</p> </li> </ul> <div class="dropdownCTAWrap"> <div class="dropdownCTA"> <a href="/In-Your-Area/ACM/ACM" target=""> <img src="/-/media/ScottishWater/Images/Community-Events/020822_ACM2022_285x285.png" alt="ACM" style=max-width:none;/> <h4 class="ctaTitle"> Annual Consultative Meeting </h4> </a> </div>  <div class="dropdownCTA"> <a href="/In-Your-Area/Latest-In-Your-Area" target=""> <img src="/-/media/ScottishWater/Images/Field-Operations/240718ServiceUpdates285x285.jpg" alt="Field Operations" style=max-width:none;/> <h4 class="ctaTitle"> Current Service Updates </h4> </a> </div>  </div>  </div>  </div>  </li> <li class="hasChildren" aria-keyshortcuts="Press Escape to toggle the 'Business & Developers' menu" > <a href="/Business-and-Developers" target="" tabindex="3"> Business & Developers<span class="caret"></span> </a> <div class="dropdown js_dropdown"> <div class="innerWrap"> <h4> <i class="fa fa-chevron-left" aria-hidden="true"></i> <a href="/Business-and-Developers"> Business & Developers </a> </h4> <ul> <li> <a href="/Business-and-Developers/Business-Customers" target=""> Business Customers </a> <p>Our services as a wholesale supplier</p> </li> <li> <a href="/Business-and-Developers/Byelaws-and-Trade-Effluent" target=""> Byelaws and Trade Effluent </a> <p>Understand your water and waste water responsibilities under the law</p> </li> <li> <a href="/Business-and-Developers/NEW-Connecting-to-Our-Network" target=""> Connecting to Our Network </a> <p>Get connected to the water and waste water network</p> </li> <li> <a href="/Business-and-Developers/Licensed-Providers" target=""> Licensed Providers </a> <p>Our services for Licensed Providers (LPs) </p> </li> <li> <a href="/Business-and-Developers/Metering-Services" target=""> Metering Services </a> <p>Our products and services to help you become more water efficient</p> </li> <li> <a href="/Business-and-Developers/Development-Services" target=""> Development Services </a> <p>Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.</p> </li> <li class="imageLink link-1"> <a href="/Business-and-Developers/Development-Centres" target=""> Development Centres </a> <p></p> </li> <li class="imageLink link-2"> <a href="/Business-and-Developers/Scientific-Services" target=""> Scientific Services </a> <p>We offer a wide range of high quality services</p> </li> </ul> <div class="dropdownCTAWrap"> <div class="dropdownCTA"> <a href="/Business-and-Developers/Development-Centres" target=""> <img src="/-/media/ScottishWater/Images/Assets/240718GorthleckDevelopmentCentre285x285.jpg" alt="Gorthleck Development Centre" style=max-width:none;/> <h4 class="ctaTitle"> Development Centres </h4> </a> </div>  <div class="dropdownCTA"> <a href="/Business-and-Developers/Scientific-Services" target=""> <img src="/-/media/ScottishWater/Images/Scientific-Services/240718ScientificServices285x285.jpg" alt="Scientific Services" style=max-width:none;/> <h4 class="ctaTitle"> Scientific Services </h4> </a> </div>  </div>  </div>  </div>  </li> <li class="hasChildren" aria-keyshortcuts="Press Escape to toggle the 'About Us' menu" > <a href="/About-Us" target="" tabindex="3"> About Us<span class="caret"></span> </a> <div class="dropdown js_dropdown"> <div class="innerWrap"> <h4> <i class="fa fa-chevron-left" aria-hidden="true"></i> <a href="/About-Us"> About Us </a> </h4> <ul> <li> <a href="/About-Us/Diversity-and-Inclusion" target=""> Diversity & Inclusion </a> <p>How we embrace diversity and encourage inclusion at Scottish Water</p> </li> <li> <a href="/About-Us/Energy-and-Sustainability" target=""> Energy and Sustainability </a> <p>Our approach to energy management, development and sustainability</p> </li> <li> <a href="/About-Us/Scottish-Water-Horizons" target=""> Scottish Water Horizons </a> <p>Visit the pages of Scottish Water Horizons</p> </li> <li> <a href="/About-Us/What-We-Do" target=""> What We Do </a> <p>Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland</p> </li> <li> <a href="/About-Us/Who-We-Are" target=""> Who We Are </a> <p>Meet the team at Scottish Water and discover more about our Investment Programme</p> </li> <li> <a href="/About-Us/Procurement-and-Supply-Chain" target=""> Procurement & Supply Chain </a> <p>Find out about our industry leading procurement process</p> </li> <li class="imageLink link-1"> <a href="/About-Us/Careers" target=""> Careers </a> <p></p> </li> <li class="imageLink link-2"> <a href="/About-Us/News-and-Views" target=""> News & Views </a> <p>Keep up-to-date with all the latest news from Scottish Water</p> </li> </ul> <div class="dropdownCTAWrap"> <div class="dropdownCTA"> <a href="/About-Us/Careers" target=""> <img src="/-/media/ScottishWater/Images/Careers/250319GraduatesInMeeting285X285.jpg" alt="Graduates in meeting" style=max-width:none;/> <h4 class="ctaTitle"> Careers </h4> </a> </div>  <div class="dropdownCTA"> <a href="/About-Us/News-and-Views" target=""> <img src="/-/media/ScottishWater/Images/News/2018-News-Images/07-July/240718Filming285x285.jpg" alt="Filming" style=max-width:none;/> <h4 class="ctaTitle"> News & Views </h4> </a> </div>  </div>  </div>  </div>  </li> <li class="hasChildren" aria-keyshortcuts="Press Escape to toggle the 'Help & Resources' menu" > <a href="/Help-and-Resources" target="" tabindex="3"> Help & Resources<span class="caret"></span> </a> <div class="dropdown js_dropdown"> <div class="innerWrap"> <h4> <i class="fa fa-chevron-left" aria-hidden="true"></i> <a href="/Help-and-Resources"> Help & Resources </a> </h4> <ul> <li> <a href="/Help-and-Resources/Access-to-Information" target=""> Access to Information </a> <p>Access our publication scheme or request information</p> </li> <li> <a href="/Help-and-Resources/Coronavirus-Alert" target=""> Coronavirus Information </a> <p>Coronavirus Information</p> </li> <li> <a href="/In-Your-Area/Latest-In-Your-Area" target=""> Current Service Updates </a> <p>Find out about maintenance work which may affect your supply</p> </li> <li> <a href="/Help-and-Resources/Document-Hub" target=""> Document Hub </a> <p>Key information about our work, our performance and public sector policies</p> </li> <li> <a href="/Help-and-Resources/FAQs" target=""> FAQs </a> <p>Check our Our Frequently Asked Questions for any issues first</p> </li> <li> <a href="/Help-and-Resources/Video-Library" target=""> Video Library </a> <p>Watch our latest videos</p> </li> <li class="imageLink link-1"> <a href="/Help-and-Resources/Contact-Us" target=""> Contact Us </a> <p></p> </li> <li class="imageLink link-2"> <a href="/Help-and-Resources/Education" target=""> Education </a> <p>We offer a great range of educational resources to support Scotland's school curriculum</p> </li> </ul> <div class="dropdownCTAWrap"> <div class="dropdownCTA"> <a href="/Help-and-Resources/Contact-Us" target=""> <img src="/-/media/ScottishWater/Images/Our-People/250718ContactCentreAdvisor285x285.jpg" alt="Contact Centre Advisor" style=max-width:none;/> <h4 class="ctaTitle"> Contact Us </h4> </a> </div>  <div class="dropdownCTA"> <a href="/Help-and-Resources/Education" target=""> <img src="/-/media/ScottishWater/Images/Volunteering/250718VolunteeringatSchool285x285.jpg" alt="Volunteering at school" style=max-width:none;/> <h4 class="ctaTitle"> Education </h4> </a> </div>  </div>  </div>  </div>  </li> </ul> </nav> </div>  </div>  <div class="mobileSecondMenuWrap js_mobileSecondMenuWrap"> <nav> <script> $(document).ready(function () { $(".navlink").each(function () { if ($(this).parents('.mobileSecondMenuWrap').length) { $(this).prop('tabindex', '4'); } else { $(this).prop('tabindex', '3'); } }); }); </script> <ul> <li class="" id="navli"> <a href="/Help-and-Resources/Contact-Us/Contacting-Us" target="" class="navlink"> Notify us about an issue </a> </li> <li class="" id="navli"> <a href="/Help-and-Resources/Document-Hub/Factsheets-and-Leaflets" target="" class="navlink"> Factsheets & leaflets </a> </li> <li class="" id="navli"> <a href="/About-Us/Careers" target="" class="navlink"> Careers </a> </li> <li class="" id="navli"> <a href="/In-Your-Area/Latest-In-Your-Area" target="" class="navlink"> Current Service Updates </a> </li> <li class="" id="navli"> <a href="/Help-and-Resources/Contact-Us/Contacting-Us" target="" class="navlink"> Contact Us </a> </li> <li> <a id="reciteMe25DABF61" class="reciteMestyle navlink" href="" tabindex="3" data-id="navlink">Accessibility Toolbar</a> </li> </ul> </nav> </div> </div>  </div>  <div class="siteInnerWrapper"> <div id="content" role="main"> <div class="titleWrap"> <div class="innerWrap"> <div class="breadcrumbWrap"> <nav> <ul class="breadcrumbs"> <li class=""> <a href="/">Homepage</a> </li> <li class=""> <a href="/About-Us">About Us</a> </li> <li class=""> <a href="/About-Us/What-We-Do">What We Do</a> </li> <li class=""> <a href="/About-Us/What-We-Do/Legal">Legal</a> </li> <li class="active"> <a href="/About-Us/What-We-Do/Legal/Accessibility">Accessibility</a> </li> </ul> </nav> </div> <h1> Accessibility </h1> <div class="shareWrap"> <a class="sharePage js_sharePage st-custom-button js_killClick" data-network="sharethis" data-title="Accessibility" data-description="" data-image="https://sw-prod-93-north-eu-502220-cd.azurewebsites.net/-/media/ScottishWater/Images/Generic-Images/161018DataSecurityAccess315X177.png?h=177&w=315" href="#"> <i class="fa fa-share-alt" aria-hidden="true"></i> <span>Share page</span> </a> </div> </div> </div> <div class="contentPageWrap"> <div class="contentSidebar js_contentSidebar sidebarAtMobile js_sidebarAtMobile"> <div class="fixedSidebar"> <div class="sidebarWrap"> <h3> About Us </h3> <nav> <ul> <li class=""> <a href="/About-Us/Who-We-Are" target=""> Who We Are </a> </li> <li class="active open"> <a href="/About-Us/What-We-Do" target=""> What We Do </a> <ul> <li class=""> <a href="/About-Us/What-We-Do/The-Water-Industry-in-Scotland" target=""> The Water Industry in Scotland </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Governance" target=""> Governance </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Delivering-Ministerial-Objectives" target=""> Delivering Ministerial Objectives </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Our-Partnerships" target=""> Our Partnerships </a> </li> <li class=""> <a href="/About-Us/What-We-Do/WaterAid" target=""> WaterAid </a> </li> <li class="active open"> <a href="/About-Us/What-We-Do/Legal" target=""> Legal </a> <ul> <li class=""> <a href="/About-Us/What-We-Do/Legal/Access-to-Land" target=""> Access to Land </a> </li> <li class="active"> <a href="/About-Us/What-We-Do/Legal/Accessibility" target=""> Accessibility </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Legal/Authorised-Departures" target=""> Authorised Departures </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Legal/Community-Empowerment-Scotland-Act-2015" target=""> Community Empowerment Scotland Act 2015 </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Legal/Customer-Engagement" target=""> Customer Engagement </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Legal/Property-Acquisition-Disposal-and-Leases-Policy" target=""> Property Acquisition, Disposal and Leases Policy </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Legal/Recast-Drinking-Water-Directive" target=""> Drinking Water Directive </a> </li> </ul> </li> <li class=""> <a href="/About-Us/What-We-Do/COP26" target=""> COP26 </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Data-Privacy" target=""> Data Privacy </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Independent-Customer-Group" target=""> Independent Customer Group </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Modern-Slavery-Policy" target=""> Modern Slavery Policy </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Net-Zero-Emissions-Routemap" target=""> Net Zero Emissions Routemap </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Our-Future-Together" target=""> Our Future Together </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Strategic-Research-and-Innovation" target=""> Strategic Research and Innovation </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Urban-Waters-Routemap" target=""> Improving Urban Waters Routemap </a> </li> <li class=""> <a href="/About-Us/What-We-Do/Water-Sector-Vision" target=""> Water Sector Vision </a> </li> </ul> </li> <li class=""> <a href="/About-Us/News-and-Views" target=""> News & Views </a> </li> <li class=""> <a href="/About-Us/Careers" target=""> Careers </a> </li> <li class=""> <a href="/About-Us/Diversity-and-Inclusion" target=""> Diversity & Inclusion </a> </li> <li class=""> <a href="/About-Us/Energy-and-Sustainability" target=""> Energy & Sustainability </a> </li> <li class=""> <a href="/About-Us/Procurement-and-Supply-Chain" target=""> Procurement & Supply Chain </a> </li> <li class=""> <a href="/About-Us/Scottish-Water-Horizons" target=""> Scottish Water Horizons </a> </li> </ul> </nav> </div> </div> </div> <div class="contentWrap"> <div class="pageContent"> <h2 style="margin-bottom: 0cm;"><strong><span style="letter-spacing: -0.4pt; color: #1266ae;">Accessibility Statement for Scottish Water</span></strong></h2> <p style="margin-bottom: 0cm;"><span style="color: #313131;"> </span></p> <p style="margin-bottom: 0cm;"><span style="color: #333333;">We're continuously working to make scottishwater.co.uk as accessible and usable as possible for all abilities and disabilities. This includes older audiences and those with visual, hearing, cognitive or motor impairments.</span></p> <p style="margin-bottom: 0cm;"><span style="color: #313131;"> </span></p> <p style="margin-bottom: 0cm;"><span style="color: #333333;">We try to make our site easy to use with assistive technologies by using:</span></p> <ul style="list-style-type: disc;"> <li style="color: #333333;"><span>easier-to-read colours</span></li> <li style="color: #333333;"><span>larger fonts</span></li> <li style="color: #333333;"><span>plain English</span></li> <li style="color: #333333; margin-bottom: 0cm;"><span>keyboard-only navigation</span></li> </ul> <h3>Feedback and Contact Information </h3> <ul style="list-style-type: disc;"> <li><span style="color: #333333;">If you cannot access any part of this site or want to report an accessibility problem, please contact us at: </span><span style="color: #313131;">email: <a rel="noopener noreferrer" href="mailto:webteam@scottishwater.co.uk" target="_blank">webteam@scottishwater.co.uk</a></span></li> <li><span style="color: #313131;">customer helpline: <strong>0800 0778 778</strong></span></li> <li><span style="color: #313131;">post: The Bridge, 6 Buchanan Gate, Stepps, Glasgow, G33 6FB.</span></li> </ul> <h3 style="margin-bottom: 0cm;">Enforcement Procedure</h3> <p style="margin-bottom: 0cm;"> </p> <p><span style="color: #333333;">The Equality and Human Rights Commission enforces the </span><span style="color: #313131;"><a href="https://www.legislation.gov.uk/uksi/2018/852/contents/made"><span style="color: #1266ae;">Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018</span></a>.</span></p> <p><span style="color: #333333;">If you're not happy with how we respond to your feedback, <a href="https://www.equalityadvisoryservice.com/"><span style="color: #0065bd;">contact the Equality Advisory and Support Service</span></a>. They are an independent advice service. They will advise you on what to do next.</span></p> <h3>Compliance Status </h3> <p style="margin-bottom: 0cm;">Scottish Water is committed to making its website accessible in accordance with the <a href="https://www.legislation.gov.uk/uksi/2018/952/contents/made">Public Secto</a><span style="color: #313131;"><a href="https://www.legislation.gov.uk/uksi/2018/952/contents/made">r Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018</a>. The <a href="https://www.w3.org/TR/WCAG21/">Web Content Accessibility Guidelines version 2.1 </a></span><span style="font-size: 1em;">guidelines explain how to make web content more accessible for people with disabilities, and user-friendly for everyone. The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level AA as the target for the Scottish Water website. </span><span style="font-size: 1em;"></span><span style="color: #313131;"><br /> </span></p> <p style="margin-bottom: 0cm;"><span style="color: #313131;"> </span></p> <p style="margin-bottom: 0cm;"><span style="color: #313131;">This accessibility statement applies to scottishwater.co.uk.</span></p> <p style="margin-bottom: 0cm;"><span style="color: #313131;"> </span></p> <p style="margin-bottom: 0cm;"><span style="color: #313131;">This website is partially compliant with <span style="color: #2b2e2f;">the <a href="https://www.w3.org/TR/WCAG21/">Web Content Accessibility Guidelines version 2.1 AA standard</a>, AA standard, due to the non-compliances and the exemptions listed below</span></span></p> <h3>Non-Accessible Content</h3> <p><span style="color: #333333;">The content listed below is currently non-accessible for the following reasons:</span></p> <p><span style="color: #333333;"><strong>WCAG 1.3.1 Some PDFs and Other Documents are not fully accessible - WCAG 1.3.1</strong></span></p> <p><span style="color: #333333;">Some document formats on <a rel="noopener noreferrer" href="http://scottishwater.co.uk" target="_blank">scottishwater.co.uk</a> , such as PDF, MS Word, and Excel may not be fully accessible. We are working to make these documents accessible via automated tools to </span><span style="color: #333333;">ensure full accessibility of documents going forwards. We expect this to be implemented early 2024. Funding for this is currently going through our governance process.</span></p> <p><strong><span style="color: #2b2e2f;">WCAG 2.4.2 Page titled (PDF): Some</span></strong><span style="color: #2b2e2f;"> page titles may be missing with the document settings.</span></p> <p><strong><span style="color: #2b2e2f;">WCAG 1.1.1 Non-text content (PDF): </span></strong><span style="color: #2b2e2f;">Some documents</span><span style="color: #2b2e2f;"> have elements that do not have alternative text</span></p> <p><span style="color: #2b2e2f;"><strong>WCAG 1.4.5</strong> Images of Text: Some images are complex images that contain substantial information – more than can be conveyed in a short phrase or sentence. These are typically:<br /> <br /> • graphs and charts, including flow charts and organizational charts;<br /> • diagrams and illustrations where the page text relies on the user being able to understand the image;<br /> • maps showing locations or other information such as weather systems.</span></p> <p><span style="color: #333333;"><strong>Video Content</strong></span></p> <p><span style="color: #333333;"><strong>WCAG 1.2.2 Some video content may be non-accessble</strong></span></p> <p><span style="color: #333333;">Some video content on Scottish Water may not be fully accessible due to the age of the material and training requirements.</span></p> <ul style="list-style-type: disc;"> <li><span style="color: #313131;">Captions (Live)<br /> Long-term training staff to include captions in all videos<br /> <br /> </span></li> <li><span style="color: #313131;">Audio Description (Prerecorded)<br /> Long-term addressing this through technology that is automated.<br /> <br /> </span></li> <li><span style="color: #313131;">Audio Description or Media Alternative (Prerecorded)<br /> Long-term, addressing this through technology that is automated.<br /> <br /> </span></li> <li><span style="color: #313131;">Captions (Prerecorded)<br /> Long-term, training staff to include captions in all videos<br /> </span></li> </ul> <p style="margin-bottom: 12pt;"><strong><span style="color: #333333;">Not within the scope of the regulations</span></strong></p> <p><span style="color: #333333;">The accessibility regulations do not cover PDF or other documents published before 23 September 2018 if they're not essential to providing our services.</span></p> <h3>Accessibility Toolbar</h3> <p style="margin-bottom: 7.5pt;"><span style="color: #313131;">When visiting our website, on any device, you can now use the <a href="https://reciteme.com/"><span style="color: #1266ae;">ReciteMe</span></a> assistive technology toolbar to customise and view content on our website in a way that suits you. This toolbar allows you to do things such as change the language in which information is presented; have the information on the screen read out to you, and much more. You can access the toolbar on our website by clicking on 'Accessibility Toolbar' within the top menu, beside our search bar.</span></p> <p style="margin-bottom: 7.5pt;"><span style="color: #313131;"><br /> The ReciteMe accessibility toolbar user guide can be found <a href="https://reciteme.com/user-guide/"><span style="color: #1266ae;">here</span></a>.</span></p> <h3>Preparation of this Accessibility Statement</h3> <p><span style="color: #313131;">This accessibility statement was prepared on 22 January 2024.</span></p> <p>Scottish Water uses Deque Axe® Accessibility Testing Tools to test and review this website. We are in the process of implementing automated checks on content/PDFs being published to ensure they are compliant. This website was last reviewed on 22 January 2024 and will be monitored weekly.</p> <p>Some updates have been made to meet website accessibility regulations as per the guidance at</p> <p style="margin: 0cm;"><span><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.uk%2Fguidance%2Faccessibility-requirements-for-public-sector-websites-and-apps&data=05%7C02%7Cgeorgie.reid%40scottishwater.co.uk%7C3b3b403d6ee6421aebf808dbfc9e14d6%7Cf90bd2e7b5c04b259e27226ff8b6c17b%7C0%7C0%7C638381528165298501%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=NJDbfFF4dTpjgdrS3QiUMtp0aTTAjZYOgKWhfSitPok%3D&reserved=0">https://www.gov.uk/guidance/accessibility-requirements-for-public-sector-websites-and-apps</a>.</span></p> <p style="margin: 0cm;">The most recent updates include: </p> <p style="margin: 0cm;">•<span> </span>WCAG 2.1.1 Keyboard: The cookie banner icon cannot be opened using the keyboard</p> <p style="margin: 0cm;"> </p> <span class="eop"></span> </div>  </div> </div>  </div> </div> <div class="footerWrap js_footerWrap"> <div class="footer" role="contentinfo"> <div class="footerMenuWrap"> <nav> <ul> <li> <a href="/Your-Home" target=""> Your Home </a> </li> <li> <a href="/In-Your-Area" target=""> In Your Area </a> </li> <li> <a href="/Business-and-Developers" target=""> Business & Developers </a> </li> <li> <a href="/About-Us" target=""> About Us </a> </li> <li> <a href="/Help-and-Resources" target=""> Help & Resources </a> </li> <li> <a href="/About-Us/Careers" target=""> Careers </a> </li> </ul> </nav> </div>  <div class="footerContactDetails"> <a href="tel:08000778778" class="footerTel">0800 0778 778</a>24 hours 7 days a week<a href="https://swcustomerportal.microsoftcrmportals.com/ReportAProblem/" class="footerEmail">Report a problem</a> <div class="footerSocial"> <ul class="socialIcons followButtons"> <li class="followUsText"> Follow us </li> <li> <a href="http://www.twitter.com/scottish_water" target="_blank"> <img src="/-/media/ScottishWater/Images/Project-files/Images/Social/x.svg?bc=Black&as=0&iar=0&hash=2CE5B0CB58FC8DD5C301F77AD9AD2DBB" alt="X formerly Twitter" DisableWebEdit="False" /> </a> </li> <li> <a href="https://www.facebook.com/scottishwater" target="_blank"> <img src="/-/media/ScottishWater/Images/Project-files/Images/Social/facebook.svg?bc=Black&as=0&iar=0&hash=D96D0280F8553A1F70FDF9E62F0CFD26" alt="Facebook" DisableWebEdit="False" /> </a> </li> <li> <a href="https://www.instagram.com/scottishwater/?hl=en" target="_blank"> <img src="/-/media/ScottishWater/Images/Project-files/Images/Social/instagram.svg?bc=Black&as=0&iar=0&hash=2A544974E64395235DABD6F4B84DA0ED" alt="Instagram" DisableWebEdit="False" /> </a> </li> <li> <a href="https://www.linkedin.com/company/scottish-water" target="_blank"> <img src="/-/media/ScottishWater/Images/Project-files/Images/Social/linkedin.svg?bc=Black&as=0&iar=0&hash=2ADDC81E93E24D5EB4E0111D4D418694" alt="LinkedIn" DisableWebEdit="False" /> </a> </li> <li> <a href="https://www.youtube.com/channel/UCEvWNHb7LBKSN7HkRjc-UgA" target="_blank"> <img src="/-/media/ScottishWater/Images/Project-files/Images/Social/youtube.svg?bc=Black&as=0&iar=0&hash=C1FC74DA58AA0B38556CE9E2CDF3ACB6" alt="YouTube" DisableWebEdit="False" /> </a> </li> </ul> </div>  </div>  <div class="footerBottomWrap"> <div class="footerQuickLinksWrap"> <nav> <ul> <li> <a href="/About-Us/What-We-Do/Legal/Accessibility" target="_blank"> Accessibility </a> </li> <li> <a href="/Help-and-Resources/Contact-Us/Website-Feedback" target=""> Website Feedback </a> </li> <li> <a href="/Make-A-Payment" target=""> Pay Invoice </a> </li> <li> <a href="https://swcustomerportal.microsoftcrmportals.com/SignIn " target=""> LP Portal </a> </li> <li> <a href="/Help-and-Resources/Contact-Us" target=""> Contact Us </a> </li> <li> <a href="/About-Us/What-We-Do/Legal" target=""> Legal </a> </li> <li> <a href="/About-Us/What-We-Do/Data-Privacy" target=""> Data Privacy </a> </li> <li> <a href="/Help-and-Resources/Document-Hub/Key-Publications/Governance" target=""> Modern Slavery </a> </li> </ul> </nav> </div>  <div class="credits"> <span class="copyright"> © Copyright 2024 Scottish Water. All rights reserved. </span>  </div>  </div>  </div>  </div>  <div class="scrollToTop"> <a href="#header"> <i class="fa fa-chevron-up" aria-hidden="true"></i> Scroll to top </a> </div>  </div> <script> window.addEventListener('CookieScriptLoaded', function () { $('#cookiescript_badgesvg').prop('tabindex', '0'); $('#cookiescript_badge').prop('tabindex', '0'); }); </script>  <script id="cookieScript" type="text/javascript" charset="UTF-8" src="//cookie-script.com/s/a5b06d5c4370b256e394c1d6d03399dd.js"></script>  <script type="text/javascript" src="//platform-api.sharethis.com/js/sharethis.js#property=5979ebec80bb1d0011ab6e5d&product=custom-share-buttons"></script> <script src="/scripts/search/search.js"></script> </body> </html>

CINXE.COM

Accessibility - Scottish Water