How to Contact Us - Scottish Water

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<p>Follow your water from source to tap, and learn about your pipework responsibilities, or how to connect to our network</p> </li> <li> <a href="/Your-Home/Your-Waste-Water" target=""> Your Waste Water </a> <p>Find out more about our waste water services such as; septic tanks, sewage pollution and sewer flooding.</p> </li> <li> <a href="/Your-Home/Your-Charges" target=""> Your Charges </a> <p>Check here for a detailed breakdown of your water and waste water charges</p> </li> <li> <a href="/Your-Home/Save-Water" target=""> Water is Always Worth Saving </a> <p>Help protect a precious resource and make small changes to save water and energy</p> </li> <li> <a href="/Your-Home/Campaigns" target=""> Campaigns </a> <p>Help keep Scotland鈥檚 water cycle running smoothly and stay safe with our simple how-to guides</p> </li> <li class="imageLink link-1"> <a href="/Your-Home/Save-Water/How-Much-Water-Do-You-Use" target=""> Water Usage Calculator </a> <p>Calculate how much water and energy you use 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target=""> Volunteering in Your Area </a> <p>Our employee volunteering programme can support you through education, conservation and community activities</p> </li> <li class="imageLink link-1"> <a href="/In-Your-Area/ACM/ACM" target=""> Annual Consultative Meeting </a> <p>Find out about all the latest investments and supply updates in your area</p> </li> <li class="imageLink link-2"> <a href="/In-Your-Area/Latest-In-Your-Area" target=""> Current Service Updates </a> <p>Check our interactive map or use your post code for service updates in your area</p> </li> </ul> <div class="dropdownCTAWrap"> <div class="dropdownCTA"> <a href="/In-Your-Area/ACM/ACM" target=""> <img src="/-/media/ScottishWater/Images/Community-Events/020822_ACM2022_285x285.png" alt="ACM" style=max-width:none;/> <h4 class="ctaTitle"> Annual Consultative Meeting </h4> </a> </div>  <div class="dropdownCTA"> <a href="/In-Your-Area/Latest-In-Your-Area" target=""> <img 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href="/Business-and-Developers/NEW-Connecting-to-Our-Network" target=""> Connecting to Our Network </a> <p>Get connected to the water and waste water network</p> </li> <li> <a href="/Business-and-Developers/Licensed-Providers" target=""> Licensed Providers </a> <p>Our services for Licensed Providers (LPs) </p> </li> <li> <a href="/Business-and-Developers/Metering-Services" target=""> Metering Services </a> <p>Our products and services to help you become more water efficient</p> </li> <li> <a href="/Business-and-Developers/Development-Services" target=""> Development Services </a> <p>Access our Readiness Indicator and customer portal where you can submit & track applications to connect to our network.</p> </li> <li class="imageLink link-1"> <a href="/Business-and-Developers/Development-Centres" target=""> Development Centres </a> <p></p> </li> <li class="imageLink link-2"> <a href="/Business-and-Developers/Scientific-Services" target=""> Scientific Services </a> <p>We offer a wide range 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href="/About-Us"> About Us </a> </h4> <ul> <li> <a href="/About-Us/Diversity-and-Inclusion" target=""> Diversity & Inclusion </a> <p>How we embrace diversity and encourage inclusion at Scottish Water</p> </li> <li> <a href="/About-Us/Energy-and-Sustainability" target=""> Energy and Sustainability </a> <p>Our approach to energy management, development and sustainability</p> </li> <li> <a href="/About-Us/Scottish-Water-Horizons" target=""> Scottish Water Horizons </a> <p>Visit the pages of Scottish Water Horizons</p> </li> <li> <a href="/About-Us/What-We-Do" target=""> What We Do </a> <p>Our customers are at the heart of our role and responsibilities to deliver the highest quality service across Scotland</p> </li> <li> <a href="/About-Us/Who-We-Are" target=""> Who We Are </a> <p>Meet the team at Scottish Water and discover more about our Investment Programme</p> </li> <li> <a href="/About-Us/Procurement-and-Supply-Chain" target=""> Procurement & Supply Chain </a> <p>Find out about our industry leading procurement process</p> </li> <li class="imageLink link-1"> <a href="/About-Us/Careers" target=""> Careers </a> <p></p> </li> <li class="imageLink link-2"> <a href="/About-Us/News-and-Views" target=""> News & Views </a> <p>Keep up-to-date with all the latest news from Scottish Water</p> </li> </ul> <div class="dropdownCTAWrap"> <div class="dropdownCTA"> <a href="/About-Us/Careers" target=""> <img src="/-/media/ScottishWater/Images/Careers/250319GraduatesInMeeting285X285.jpg" alt="Graduates in meeting" style=max-width:none;/> <h4 class="ctaTitle"> Careers </h4> </a> </div>  <div class="dropdownCTA"> <a href="/About-Us/News-and-Views" target=""> <img src="/-/media/ScottishWater/Images/News/2018-News-Images/07-July/240718Filming285x285.jpg" alt="Filming" style=max-width:none;/> <h4 class="ctaTitle"> News & Views </h4> </a> </div>  </div>  </div>  </div>  </li> <li class="hasChildren" aria-keyshortcuts="Press Escape to toggle the 'Help & Resources' menu" > <a 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Questions for any issues first</p> </li> <li> <a href="/Help-and-Resources/Video-Library" target=""> Video Library </a> <p>Watch our latest videos</p> </li> <li class="imageLink link-1"> <a href="/Help-and-Resources/Contact-Us" target=""> Contact Us </a> <p></p> </li> <li class="imageLink link-2"> <a href="/Help-and-Resources/Education" target=""> Education </a> <p>We offer a great range of educational resources to support Scotland's school curriculum</p> </li> </ul> <div class="dropdownCTAWrap"> <div class="dropdownCTA"> <a href="/Help-and-Resources/Contact-Us" target=""> <img src="/-/media/ScottishWater/Images/Our-People/250718ContactCentreAdvisor285x285.jpg" alt="Contact Centre Advisor" style=max-width:none;/> <h4 class="ctaTitle"> Contact Us </h4> </a> </div>  <div class="dropdownCTA"> <a href="/Help-and-Resources/Education" target=""> <img src="/-/media/ScottishWater/Images/Volunteering/250718VolunteeringatSchool285x285.jpg" alt="Volunteering at school" style=max-width:none;/> <h4 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target="" class="navlink"> Contact Us </a> </li> <li> <a id="reciteMe2BBB63A1" class="reciteMestyle navlink" href="" tabindex="3" data-id="navlink">Accessibility Toolbar</a> </li> </ul> </nav> </div> </div>  </div>  <div class="siteInnerWrapper"> <div id="content" role="main"> <div class="titleWrap"> <div class="innerWrap"> <div class="breadcrumbWrap"> <nav> <ul class="breadcrumbs"> <li class=""> <a href="/">Homepage</a> </li> <li class=""> <a href="/Help-and-Resources">Help & Resources</a> </li> <li class=""> <a href="/Help-and-Resources/Contact-Us">Contact Us</a> </li> <li class="active"> <a href="/Help-and-Resources/Contact-Us/Contacting-Us">How to Contact Us</a> </li> </ul> </nav> </div> <h1> How to Contact Us </h1> <div class="shareWrap"> <a class="sharePage js_sharePage st-custom-button js_killClick" data-network="sharethis" data-title="How to Contact Us" data-description="" data-image="https://sw-prod-93-north-eu-502220-cd.azurewebsites.net/-/media/Project/Common/placeholder-image-315x177.png?h=177&w=315" href="#"> <i class="fa fa-share-alt" aria-hidden="true"></i> <span>Share page</span> </a> </div> </div> </div> <div class="contentPageWrap"> <div class="contentSidebar js_contentSidebar sidebarAtMobile js_sidebarAtMobile"> <div class="fixedSidebar"> <div class="sidebarWrap"> <h3> Help & Resources </h3> <nav> <ul> <li class=""> <a href="/Help-and-Resources/Access-to-Information" target=""> Access to Information </a> </li> <li class="active open"> <a href="/Help-and-Resources/Contact-Us" target=""> Contact Us </a> <ul> <li class="active"> <a href="/Help-and-Resources/Contact-Us/Contacting-Us" target=""> How to Contact Us </a> </li> <li class=""> <a href="/Help-and-Resources/Contact-Us/Additional-Support" target=""> Additional Support </a> </li> <li class=""> <a href="/Help-and-Resources/Contact-Us/Our-Services-Our-Code-Of-Practice" target=""> Our Promises - Our Code Of Practice </a> </li> <li class=""> <a href="/Help-and-Resources/Contact-Us/Service-of-Documents" target=""> Service of Documents </a> </li> <li class=""> <a href="/Help-and-Resources/Contact-Us/Gem-Award-Nomination" target=""> Going the Extra Mile - GEM Award </a> </li> <li class=""> <a href="/Help-and-Resources/Contact-Us/Media-Contacts" target=""> Media Contacts </a> </li> </ul> </li> <li class=""> <a href="/Help-and-Resources/Industrial-Action-Advisory" target=""> Industrial Action and Our Services </a> </li> <li class=""> <a href="/Help-and-Resources/Document-Hub" target=""> Document Hub </a> </li> <li class=""> <a href="/Help-and-Resources/Education" target=""> Education </a> </li> <li class=""> <a href="/Help-and-Resources/FAQs" target=""> FAQs </a> </li> <li class=""> <a href="/Help-and-Resources/Outdoor-Access-Code" target=""> Outdoor Access Code </a> </li> </ul> </nav> </div> </div> </div> <div class="contentWrap"> <div class="videoAndCtaWrap"> <div class="imageWrap"> <img src="/-/media/ScottishWater/Images/Contact-Us/210120CustomerContact775X410.png?bc=Black&as=0&h=410&iar=0&w=775&hash=886CB339A8F13EFB22F62A32F74C8E97" alt="Customer using tablet" title="Customer Contact" DisableWebEdit="False" /> </div>  <div class="ctaContent"> <h4>Here for You</h4> <p>There are many different ways you can contact us at Scottish Water</p> </div>  </div>  <div class="contentAndCtaWrap "> <div class="pageContent"> <h3>Service Updates</h3> If you are experiencing an unexpected loss of supply or emergency, you can check if it is on <a href="/In-Your-Area/Latest-In-Your-Area">Latest In Your Area map</a> on the right.<br /> <br /> We also post service updates on social media. Check our <a href="https://www.facebook.com/scottishwater/">Facebook</a> or <a href="https://twitter.com/scottish_water">Twitter</a>.<br /> <br /> <h3>Report a Problem</h3> <strong>Portal:</strong> Report a problem through our portal <a rel="noopener noreferrer" target="_blank" href="https://swcustomerportal.microsoftcrmportals.com/ReportAProblem/">here</a><br /> <br /> <strong>On Twitter:</strong> <a href="https://twitter.com/scottish_water">@scottish_water</a><br /> <br /> <strong>On Facebook:</strong> <a href="https://www.facebook.com/scottishwater/">www.facebook.com/scottishwater</a><br /> <br /> <h3>Need More Help?</h3> <p>Customer Helpline:<strong> </strong>0800 0778 778<br /> <br /> Scottish Water operates a freephone Customer Helpline to handle any of your inquiries. This line is open 24 hours a day, 7 days a week.<strong><br /> <br /> </strong>Post: The Bridge, 6 Buchanan Gate, Stepps, Glasgow, G33 6FB.<br /></p> <h3 style="margin-bottom: 20px;">Service Standards</h3> <p style="margin-bottom: 20px;">To view our Service Standards <a href="/Help-and-Resources/Document-Hub/Factsheets-and-Leaflets/Leaflets">click here</a>.</p> <p style="margin-bottom: 20px;">To claim a Service Standards payment <a href="https://swcustomerportal.microsoftcrmportals.com/RequestAPayment/">click here</a>.</p> <h3>Making a Formal Complaint</h3> If you remain unhappy with the service you have received, we have an escalation process in place and an independent ombudsman who oversees the formal complaint process. For more information see our <a href="/Help-and-Resources/Contact-Us/Claims-and-Escalating-Issues">Claims & Escalating Issues</a> page.  </div>  <div class="ctaWrap"> <h3>Latest Service Updates</h3> <p><p>Use your postcode to check for the latest service updates in your area on our interactive map.</p></p> <a class="button " href="/In-Your-Area/Latest-In-Your-Area">Check Here <i class="" aria-hidden="true"></i> </a> </div>  <div class="ctaWrap"> <h3>Additional Support</h3> <p>If you have a disability, medical condition or any other reason requiring additional support, you can register your details on our confidential Priority Services Register.</p> <a class="button " href="/Help-and-Resources/Contact-Us/Additional-Support">Register Here <i class="" aria-hidden="true"></i> </a> </div>  <div class="ctaWrap"> <h3>Going the Extra Mile</h3> <p><p>Has one of our employees gone the extra mile for you or someone you know? Nominate them for a GEM Award here.</p></p> <a class="button " href="/Help-and-Resources/Contact-Us/Gem-Award-Nomination">Nominate here <i class="" aria-hidden="true"></i> </a> </div>  <div class="ctaWrap"> <h3>FAQs</h3> <p><p>You may be able to find some helpful information and support in our Frequently Asked Questions section.</p></p> <a class="button " href="/Help-and-Resources/FAQs">Learn More <i class="" aria-hidden="true"></i> </a> </div>  </div>  </div> </div>  </div> </div> <div class="footerWrap js_footerWrap"> <div class="footer" role="contentinfo"> <div class="footerMenuWrap"> <nav> <ul> <li> <a href="/Your-Home" target=""> Your Home </a> </li> <li> <a href="/In-Your-Area" target=""> In Your Area </a> </li> <li> <a href="/Business-and-Developers" target=""> Business & Developers </a> </li> <li> <a href="/About-Us" target=""> About Us </a> </li> <li> <a href="/Help-and-Resources" target=""> Help & Resources </a> </li> <li> <a href="/About-Us/Careers" target=""> Careers </a> </li> </ul> </nav> </div>  <div class="footerContactDetails"> <a href="tel:08000778778" class="footerTel">0800 0778 778</a>24 hours 7 days a week<a href="https://swcustomerportal.microsoftcrmportals.com/ReportAProblem/" class="footerEmail">Report a problem</a> <div class="footerSocial"> <ul class="socialIcons followButtons"> <li class="followUsText"> Follow us </li> <li> <a href="http://www.twitter.com/scottish_water" target="_blank"> <img src="/-/media/ScottishWater/Images/Project-files/Images/Social/x.svg?bc=Black&as=0&iar=0&hash=2CE5B0CB58FC8DD5C301F77AD9AD2DBB" alt="X formerly Twitter" DisableWebEdit="False" /> </a> </li> <li> <a href="https://www.facebook.com/scottishwater" target="_blank"> <img src="/-/media/ScottishWater/Images/Project-files/Images/Social/facebook.svg?bc=Black&as=0&iar=0&hash=D96D0280F8553A1F70FDF9E62F0CFD26" alt="Facebook" DisableWebEdit="False" /> </a> </li> <li> <a href="https://www.instagram.com/scottishwater/?hl=en" target="_blank"> <img src="/-/media/ScottishWater/Images/Project-files/Images/Social/instagram.svg?bc=Black&as=0&iar=0&hash=2A544974E64395235DABD6F4B84DA0ED" alt="Instagram" DisableWebEdit="False" /> </a> </li> <li> <a href="https://www.linkedin.com/company/scottish-water" target="_blank"> <img src="/-/media/ScottishWater/Images/Project-files/Images/Social/linkedin.svg?bc=Black&as=0&iar=0&hash=2ADDC81E93E24D5EB4E0111D4D418694" alt="LinkedIn" DisableWebEdit="False" /> </a> </li> <li> <a href="https://www.youtube.com/channel/UCEvWNHb7LBKSN7HkRjc-UgA" target="_blank"> <img src="/-/media/ScottishWater/Images/Project-files/Images/Social/youtube.svg?bc=Black&as=0&iar=0&hash=C1FC74DA58AA0B38556CE9E2CDF3ACB6" alt="YouTube" DisableWebEdit="False" /> </a> </li> </ul> </div>  </div>  <div class="footerBottomWrap"> <div class="footerQuickLinksWrap"> <nav> <ul> <li> <a href="/About-Us/What-We-Do/Legal/Accessibility" target="_blank"> Accessibility </a> </li> <li> <a href="/Help-and-Resources/Contact-Us/Website-Feedback" target=""> Website Feedback </a> </li> <li> <a href="/Make-A-Payment" target=""> Pay Invoice </a> </li> <li> <a href="https://swcustomerportal.microsoftcrmportals.com/SignIn " target=""> LP Portal </a> </li> <li> <a href="/Help-and-Resources/Contact-Us" target=""> Contact Us </a> </li> <li> <a href="/About-Us/What-We-Do/Legal" target=""> Legal </a> </li> <li> <a href="/About-Us/What-We-Do/Data-Privacy" target=""> Data Privacy </a> </li> <li> <a href="/Help-and-Resources/Document-Hub/Key-Publications/Governance" target=""> Modern Slavery </a> </li> </ul> </nav> </div>  <div class="credits"> <span class="copyright"> © Copyright 2024 Scottish Water. 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How to Contact Us - Scottish Water