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/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FLetter-from-the-CEO-2882x1000-Desktop.png&w=1200&q=80 1200w, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FLetter-from-the-CEO-2882x1000-Desktop.png&w=1920&q=80 1920w, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FLetter-from-the-CEO-2882x1000-Desktop.png&w=2048&q=80 2048w, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FLetter-from-the-CEO-2882x1000-Desktop.png&w=3840&q=80 3840w" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2FLetter-from-the-CEO-2882x1000-Desktop.png&w=3840&q=80"/></picture><div class="header-breadcrumbs w-full"><div class="mx-auto w-full max-w-[1440px] px-[30px] py-[15px] tablet:px-[50px] desktop:pl-[150px] desktop:pr-[100px]"><ul><li><a aria-label="Home - open in same tab" href="https://www.nice.com/">Home</a></li><li><a aria-label="Company - open in same tab" href="https://www.nice.com/company">Company</a></li><li><a aria-label="Investor Relations - open in same tab" href="https://www.nice.com/company/investors">Investor Relations</a></li><li><span>CEO letter</span></li></ul></div></div><div class="mx-auto flex min-h-[326px] w-full max-w-[1440px] flex-1 flex-col justify-center px-[30px] pb-[15px] text-white tablet:px-[50px] desktop:pl-[150px] desktop:pr-[100px]"><div class="heading-wrapper"><h1 class=" " id="">Letter From the CEO</h1><h2 class=" " id="">The Power of Perspective: A Vision Unbound</h2></div></div></div></section><div class="nice-group skin-default max-width-none" id=""><section class="content-section max-width-793"><div><h2 class=" " id="">Dear Shareholders:</h2><p class=""><html><head></head><body>Leaders are often defined by their ability to elevate their perspective. Those that do navigate with strategic foresight, anticipate market shifts and spot hidden opportunities. There is nothing so limiting as viewing opportunities through the same lens as yesterday's challenges. A change of perspective is the spark that ignites accelerated growth.</p><p class=""><html><head></head><body>For nearly four decades, NICE has been triumphantly navigating the dynamic landscapes across multiple industries, embracing the winds of change altering our external business environment and stirring transformation within our very core. Fanning the flames of innovation, harnessing the waves of evolving market demands and hardwiring a culture of strong execution have stood as the cornerstones on which NICE thrives. Our on-going commitment to proactively shape the future requires a habitual change in perspective, not just as a necessity but as an invaluable asset on our journey forward.</body></html></p><h3 class=" " id="">A New Perspective on Market Forces</h3><p class=""><html><head></head><body>Enterprise initiatives, investments and projects in the foreseeable future will be founded on an amalgamation of three fundamental technological driving forces: Cloudification, Digitalization and AI-ization. Conventional wisdom confines the strength of each of these forces to its inherently apparent business potential, squandering opportunities and overlooking their true transformative potential. A more sophisticated approach, one that reevaluates these forces through the prism of an elevated new perspective, recognizes that they are fundamentally reshaping the enterprise software market as we know it, creating an overarching generational movement.</body></html></p><p class=""><html><head></head><body><strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">Cloudification → Grand Refactoring</mark></strong></body></html></p><p class=""><html><head></head><body>Cloud is typically thought of as a way for organizations to consume technology in a new non-localized, standardized and virtualized way. However, a panoptic perspective on cloudification uncovers its real impact: Driving a <strong>grand refactoring</strong> throughout the entire enterprise software market, forcing the re-writing from scratch of billions of lines of code natively in the cloud and forcing all software players to modernize their tech stack. This is the exact reason for the incredible shift we see in market forces, the rise of new software leaders and the collapse of once-iconic players who fell behind.</body></html></p><p class=""><html><head></head><body><strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">Digitalization → Grand Convergence</mark></strong></body></html></p><p class=""><html><head></head><body>For several decades, the software market has devolved into an endless array of distinct categories, with enterprises unwittingly forced to become the de facto integrators of disjointed point solutions. Digitalization has quickly made its way to the top of every CIO’s agenda, not as the presumptive modernization effort - but rather as a defiant revolt against this over-fragmentation, forcing a complete blurring of clear-cut lines between software categories, and driving a <strong>grand convergence</strong>.</body></html></p><p class=""><html><head></head><body><strong><mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-text-primary-2-color">AI-ization → Grand Fusion</mark></strong></body></html></p><p class=""><html><head></head><body>The biggest unsolved execution challenge preventing enterprises to thrive as they scale remains that of streamlining people, processes and technology. AI-ization is about to reshape many aspects of our lives, but when it comes to organizations, its ultimate role will be a force of <strong>grand fusion</strong>, finally bringing these three constituents together in the most natural and effortless way.</body></html></p><h3 class=" " id="">Our Strategy Beyond the Obvious</h3><p class=""><html><head></head><body>The act of aligning with these three grand forces: refactoring, convergence and fusion is rewriting the benchmark for leadership in our era. When these forces are brought together and unified in the right way by a company with a bold vision - the result is epic. Reframing the NICE journey of the past decade with these fresh new perspectives in mind, reveals that our strategy all along was riding directly on top of these transformations, winning the races across all our markets.</body></html></p><p class=""><html><head></head><body>We were the ones that triggered the cloudification cycle of our markets, refactoring all our solutions, building them from the ground up natively in the cloud. Today we own the undisputed market leading platforms CXone, Xceed, X-sight and EvidenCentral.</body></html></p><p class=""><html><head></head><body>We continuously led a smart convergence of adjacent software categories, expanding the definition of our addressable markets. To name but a few, we completely reshaped the CX market, combining buying decisions on ACD, WEM and Analytics - into one. We coined FRAML as the standard framework for fighting financial crime, and we made a market-changing case-study-worthy move, reimagining the way evidence is managed across the entire Criminal Justice system.</body></html></p><p class=""><html><head></head><body>We are the major force for AI fusion in our specific markets, and the only vendor with the complete set of AI must-have assets: largest collection of unique historical and current data, most relevant knowledge elements and unmatched domain expertise.</body></html></p><h3 class=" " id="">The Road Ahead: Fueled by Possibilities</h3><p class=""><html><head></head><body>This fresh take on our journey and underlying market forces is also unveiling a <strong>grand opportunity</strong> for NICE. We are fortunate to lead markets of remarkable opportunity. Not only are they vast and constantly expanding, but they also manifest unique attributes: we navigate secular markets, solving critical problems that transcend economic fluctuations; we tackle complex challenges, requiring feature-rich solutions that preclude any chance of commoditization, giving rise to high barriers of entry that keep potential competitors at bay; we enjoy an abundance of opportunities fueled by the distinctive lag of technology adoption emblematic to our markets; we are focused on markets burdened by soaring labor-driven costs exceeding 90% of total expenditures, ripe for the massive shift of spend from labor to automation.</body></html></p><p class=""><html><head></head><body>NICE is exceptionally well-positioned to become the eminent winner of this grand opportunity, given our sui generis assets: we are categorically recognized as the top leader in every market we operate in; we offer the most complete, robust and dominant platforms; we deliver a wide-ranging portfolio that is as rich in its breadth as it is profound in its depth; we own the most critical data elements that form the foundational crux for AI; we established a powerful wide-reaching ecosystem that envelops the entire world. On top of it all, we are a highly profitable company, with an industry-leading balance sheet, a springboard for our incomparable track record of successful organic and inorganic growth.</body></html></p><h3 class=" " id="">2024 and Onwards: Growth Pillars Realized</h3><p class=""><html><head></head><body>The past year was filled with tremendous growth and expansion across the board, leading to record achievements and crossing many success milestones: 22% cloud revenue growth, $2.4 billion of total revenue, 70.5% non-GAAP cloud gross margin, non-GAAP operating margin of 30%, non-GAAP EPS growth of 15% and record cash generation of $561 million. Above all, 2023 will be remembered for two era-defining landmarks for NICE - taking command of the digital engagement market and charting the course of AI in our industries. </body></html></p><p class=""><html><head></head><body>As we enter 2024, it is now unmistakably clear that AI has established itself as an overarching catalyst, propelling our four vectors of growth.</body></html></p><ol><li><em>AI fuels our cloud win rate</em> - with only 20% of our markets shifted to the cloud, we are witnessing an enterprise cloud inflection point, where the lion’s share of exciting large-scale cloud transitions is about to take place. AI is turbo-charging our differentiation, substantially expanding our already high cloud win rates, as evidenced by the nearly 1,000 new customers added in 2023, displacing competitors with each newly acquired logo.</li><li><em>AI as the bedrock of rapid expansion into digital</em> - NICE is a digital trailblazer, encompassing the entirety of all digital engagements. Our disruptive AI is a formidable convergence power, igniting a wave of migrations from legacy 1.0 digital vendors to NICE. This is now the fastest expanding part of our business, reflected by an astonishing 6X annual growth in the volume of digital engagements managed by NICE, cementing us as the industry’s fastest growing digital platform.</li><li><em>AI fusion powers our platform adoption</em> – Enterprise buyers are pivoting 180 degrees from multiple point solutions to building and simplifying their tech stack by standardizing on a single platform. This trend is now gaining a significant boost because it is the only viable way to implement AI that works. Platforms don’t appear overnight. It takes strenuous planning with ongoing strategic decisioning, along with a decade-long engineering investment. The force of this AI tailwind can be fully observed in our soaring 200% platform booking growth in Q4 2023.</li><li><em>AI as endless source for lucrative new use-cases</em> – We are experiencing a surge in the number of customers and prospects approaching us after trying to leverage general purpose generative AI technologies, unsuccessfully. They come to us with a clear realization that our specialized AI, with its thousands of constantly evolving and expanding models, based on billions of interactions, is the only viable option. NICE is quickly becoming the AI powerhouse of our markets as demonstrated by a staggering 375% increase in Q4 2023 Enlighten AI bookings.</li></ol><h3 class=" " id="">The Wind in NICE’s Sails</h3><p class=""><html><head></head><body>The cornerstone of our success lies in our remarkably diverse and global workforce – our 8,500 NICErs. We are bringing together passionate individuals from all corners of the world, a collaborative mix of long-time NICErs, recent joiners and talent coming from acquired companies, united by their deep-seeded passion for innovation and winning. Together, we are creating an environment where fresh perspectives interlock, sparking groundbreaking ideas, allowing us to consistently push boundaries and be lead the evolution in our markets.</body></html></p><p class=""><html><head></head><body>The ripple effect of our unwavering culture extends far beyond the four walls of our company. We see ourselves as threads woven into the global tapestry, and we believe in strengthening the fabric of the communities in which we operate. Our passionate NICErs are generously sharing their time and expertise to leave a lasting positive footprint through impactful projects.</body></html></p><p class=""><html><head></head><body>I believe that the rules of engagement for public companies have changed and there’s an imperative for businesses to play a larger role in society. As CEO, I feel compelled to use my voice as a catalyst for positive change, publicly addressing wide-impacting topics, especially during moments of critical importance.</body></html></p><p class=""><html><head></head><body>We are at the forefront of an exciting new era with endless possibilities. Leading this remarkable company is an on-going honor. To our customers, partners, and shareholders – your longstanding trust is the fuel that propels us forward and we thank you for that. Together, we share a vision, not just for success, but for shaping the very future of our industry.</body></html></p><p class=""><html><head></head><body>Excellence blooms in the fertile ground of transformed perspectives, nurturing a bright future for NICE. I am incredibly excited to continue on this journey with you.</body></html></p><p class=""><html><head></head><body>Sincerely,</body></html></p><figure class=" text-left"><img alt="ceo_signature_2024" loading="lazy" width="275" height="122" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fceo_signature_2024.png&w=384&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fceo_signature_2024.png&w=640&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2Fceo_signature_2024.png&w=640&q=80"/></figure><p class=""><html><head></head><body>Barak Eilam</body></html></p><p class=""><html><head></head><body>Chief Executive Officer</body></html></p><p class=""><html><head></head><body><a href="/company/investors/annual-report/" class="nice-link blue-arrow-link" rel="" target="_self" aria-label="View 2023 Annual Report - open in same tab">View 2023 Annual Report</a></body></html></p></div></section></div><div class="nice-group skin-default max-width-none" id=""><section class="section-heading max-width-1000 skin-default page-company-investors-letter-from-the-ceo"><div class="mx-auto my-[30px] px-[30px] text-center"><h3 class="text-center " id="">2023 Key milestones</h3></div></section><section class="features-image-on-left grid-3-col"><div><div class="feature"><template id="B:6"></template><template id="B:7"></template></div><div class="feature"><template id="B:8"></template><template id="B:9"></template></div><div class="feature"><template id="B:a"></template><template id="B:b"></template></div><div class="feature"><template id="B:c"></template><template id="B:d"></template></div><div class="feature"><template id="B:e"></template><template id="B:f"></template></div><div class="feature"><template id="B:10"></template><template id="B:11"></template></div><div 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/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-key-milestones-7.png&w=640&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-key-milestones-7.png&w=640&q=80"/></figure></div><script>$RC("B:12","S:12")</script><div hidden id="S:7"><div><template id="B:1a"></template></div></div><script>$RC("B:7","S:7")</script><div hidden id="S:9"><div><template id="B:1b"></template></div></div><script>$RC("B:9","S:9")</script><div hidden id="S:b"><div><template id="B:1c"></template></div></div><script>$RC("B:b","S:b")</script><div hidden id="S:d"><div><template id="B:1d"></template></div></div><script>$RC("B:d","S:d")</script><div hidden id="S:f"><div><template id="B:1e"></template></div></div><script>$RC("B:f","S:f")</script><div hidden id="S:11"><div><template id="B:1f"></template></div></div><script>$RC("B:11","S:11")</script><div hidden id="S:13"><div><template id="B:20"></template></div></div><script>$RC("B:13","S:13")</script><div hidden id="S:14"><div><template id="B:21"></template><template id="B:22"></template></div></div><script>$RC("B:14","S:14")</script><div hidden id="S:15"><div><template id="B:23"></template><template id="B:24"></template></div></div><script>$RC("B:15","S:15")</script><div hidden id="S:16"><div><template id="B:25"></template><template id="B:26"></template></div></div><script>$RC("B:16","S:16")</script><div hidden id="S:17"><div><template id="B:27"></template><template id="B:28"></template></div></div><script>$RC("B:17","S:17")</script><div hidden id="S:18"><div><template id="B:29"></template><template id="B:2a"></template></div></div><script>$RC("B:18","S:18")</script><div hidden id="S:19"><div><template id="B:2b"></template><template id="B:2c"></template></div></div><script>$RC("B:19","S:19")</script><div hidden id="S:0"><li class="header-nav-dropdown"><a href="/platform/platform-overview" data-text="Platform">Platform</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:2d"></template></div></div></li></div><script>$RC("B:0","S:0")</script><div hidden id="S:1"><li class="header-nav-dropdown"><a href="/products" data-text="Products">Products</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:2e"></template></div></div></li></div><script>$RC("B:1","S:1")</script><div hidden id="S:2"><li class="header-nav-dropdown"><a href="/solutions" data-text="Solutions">Solutions</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:2f"></template></div></div></li></div><script>$RC("B:2","S:2")</script><div hidden id="S:3"><li class="header-nav-dropdown"><a href="/services" data-text="Services">Services</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:30"></template></div></div></li></div><script>$RC("B:3","S:3")</script><div hidden id="S:4"><li class="header-nav-dropdown"><a href="/resources" data-text="Resources">Resources</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:31"></template></div></div></li></div><script>$RC("B:4","S:4")</script><div hidden id="S:5"><li class="header-nav-dropdown"><a href="/company/about-us" data-text="Company">Company</a><div class="header-nav-columns"><div class="header-nav-columns-inner"><template id="B:32"></template></div></div></li></div><script>$RC("B:5","S:5")</script><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/11/ai-value-calculator-255x145-1.jpg"/><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/11/Gartner-MQ-2024-News-877x364-2.jpg"/><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/10/HP-Latest-News-Interactions-2025-877x364-1.jpg"/><div hidden id="S:1a"><p class=""><html><head></head><body>Total revenue of $2.4 billion, increased 9%</body></html></p></div><script>$RC("B:1a","S:1a")</script><div hidden id="S:1b"><p class=""><html><head></head><body>Cloud revenue increased 22%, and represented a record 67% of total revenue</body></html></p></div><script>$RC("B:1b","S:1b")</script><div hidden id="S:1c"><p class=""><html><head></head><body>Exit cloud ARR exceeding $1.7 billion</body></html></p></div><script>$RC("B:1c","S:1c")</script><div hidden id="S:1d"><p class=""><html><head></head><body>Number of AI deals increased 4x</body></html></p></div><script>$RC("B:1d","S:1d")</script><div hidden id="S:1e"><p class=""><html><head></head><body>Record cloud gross margin of 70.5% (non-GAAP)</body></html></p></div><script>$RC("B:1e","S:1e")</script><div hidden id="S:1f"><p class=""><html><head></head><body>Operating margin increased 90 bps to 29.6% (Non-GAAP)</body></html></p></div><script>$RC("B:1f","S:1f")</script><div hidden id="S:20"><p class=""><html><head></head><body>Record operating cash flow of $561 million, increased 17%</body></html></p></div><script>$RC("B:20","S:20")</script><div hidden id="S:21"><p class="text-center"><html><head></head><body>Total Revenue<br>(Non-GAAP)</body></html></p></div><script>$RC("B:21","S:21")</script><div hidden id="S:22"><figure class=" text-left"><img alt="Total Revenue (Non-GAAP)" loading="lazy" width="636" height="602" decoding="async" data-nimg="1" class="inline-block" style="color:transparent;border-radius:0px;border-style:none;border-width:0px" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-total-revenue.jpg&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-total-revenue.jpg&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-total-revenue.jpg&w=1920&q=80"/></figure></div><script>$RC("B:22","S:22")</script><div hidden id="S:23"><p class="text-center"><html><head></head><body>Cloud Gross Margin<br>(Non-GAAP)</body></html></p></div><script>$RC("B:23","S:23")</script><div hidden id="S:24"><figure class=" text-left"><img alt="Cloud Gross Margin (Non-GAAP)" loading="lazy" width="636" height="602" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-cloud-cross-margin.ashx_.jpg&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-cloud-cross-margin.ashx_.jpg&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-cloud-cross-margin.ashx_.jpg&w=1920&q=80"/></figure></div><script>$RC("B:24","S:24")</script><div hidden id="S:25"><p class="text-center"><html><head></head><body>Operating Margin<br>(Non-GAAP)</body></html></p></div><script>$RC("B:25","S:25")</script><div hidden id="S:26"><figure class=" text-left"><img alt="Operating Margin (Non-GAAP)" loading="lazy" width="636" height="602" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-operating-margin.ashx_.jpg&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-operating-margin.ashx_.jpg&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-operating-margin.ashx_.jpg&w=1920&q=80"/></figure></div><script>$RC("B:26","S:26")</script><div hidden id="S:27"><p class="text-center"><html><head></head><body>Net Income<br>(Non-GAAP)</body></html></p></div><script>$RC("B:27","S:27")</script><div hidden id="S:28"><figure class=" text-left"><img alt="Net Income (Non-GAAP)" loading="lazy" width="636" height="602" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-net-income.jpg&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-net-income.jpg&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-net-income.jpg&w=1920&q=80"/></figure></div><script>$RC("B:28","S:28")</script><div hidden id="S:29"><p class="text-center"><html><head></head><body>EPS<br>(Non-GAAP)</body></html></p></div><script>$RC("B:29","S:29")</script><div hidden id="S:2a"><figure class=" text-left"><img alt="EPS (Non-GAAP)" loading="lazy" width="636" height="602" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-eps.jpg&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-eps.jpg&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-eps.jpg&w=1920&q=80"/></figure></div><script>$RC("B:2a","S:2a")</script><div hidden id="S:2b"><p class="text-center"><html><head></head><body>Cash from<br>Operations</body></html></p></div><script>$RC("B:2b","S:2b")</script><div hidden id="S:2c"><figure class=" text-left"><img alt="Cash from Operations" loading="lazy" width="636" height="602" decoding="async" data-nimg="1" class="inline-block" style="color:transparent" srcSet="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-cash-from-operations.jpg&w=640&q=80 1x, /_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-cash-from-operations.jpg&w=1920&q=80 2x" src="/_next/image?url=https%3A%2F%2Fresources.nice.com%2Fwp-content%2Fuploads%2F2024%2F05%2F2023-cash-from-operations.jpg&w=1920&q=80"/></figure></div><script>$RC("B:2c","S:2c")</script><div hidden id="S:2d"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><div class="mobile-only"><ul></ul></div><template id="B:33"></template><template id="B:34"></template><template id="B:35"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/ai-value-calculator-255x145-1.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Discover the full value of AI in customer service</p><p class="header-nav-inner-resource-description">Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.</p><p><a href="/ai-value-calculator" class="blue-arrow-link">Calculate your savings</a></p></div></div></div><script>$RC("B:2d","S:2d")</script><div hidden id="S:2e"><div class="header-nav-promo"><ul><li class="mobile-only"><a href="/products" class="mobile-only"><p class="header-nav-item-title">Explore all Products</p><p class="header-nav-item-description"></p></a></li><template id="B:36"></template><template id="B:37"></template><template id="B:38"></template><template id="B:39"></template><template id="B:3a"></template><template id="B:3b"></template><template id="B:3c"></template></ul></div></div><script>$RC("B:2e","S:2e")</script><div hidden id="S:2f"><div class="header-nav-promo"><ul><li class="mobile-only"><a href="/solutions" class="mobile-only"><p class="header-nav-item-title">Explore all Solutions</p><p class="header-nav-item-description"></p></a></li><template id="B:3d"></template><template id="B:3e"></template><template id="B:3f"></template></ul></div></div><script>$RC("B:2f","S:2f")</script><div hidden id="S:30"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><div class="mobile-only"><ul><li class="mobile-only"><a href="/services"><p class="header-nav-item-title">Explore all Services</p><p class="header-nav-item-description"></p></a></li></ul></div><template id="B:40"></template><template id="B:41"></template><template id="B:42"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/Gartner-MQ-2024-News-877x364-2.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Make the smartest buying decision with the latest Gartner analysis</p><p class="header-nav-inner-resource-description">NICE has been named a Gartner® Magic Quadrant™ Leader for Contact Center as a Service for the 10th consecutive year and is positioned furthest on Completeness of Vision.</p><p><a href="https://get.nice.com/gartnermq2024" class="blue-arrow-link">Get report</a></p></div></div></div><script>$RC("B:30","S:30")</script><div hidden id="S:31"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><div class="mobile-only"><ul></ul></div><template id="B:43"></template><template id="B:44"></template><template id="B:45"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/10/HP-Latest-News-Interactions-2025-877x364-1.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Join us at the Largest CX Event of the Year!</p><p class="header-nav-inner-resource-description">Registration is open! Interactions 2025: June 16-18, 2025. Aria Hotel, Las Vegas</p><p><a href="/websites/interactions/" class="blue-arrow-link">Register now</a></p></div></div></div><script>$RC("B:31","S:31")</script><div hidden id="S:32"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-inner-grid"><div class="mobile-only"><ul></ul></div><template id="B:46"></template><template id="B:47"></template><template id="B:48"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/10/HP-Latest-News-Interactions-2025-877x364-1.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Join us at the Largest CX Event of the Year!</p><p class="header-nav-inner-resource-description">Registration is open! Interactions 2025: June 16-18, 2025. Aria Hotel, Las Vegas</p><p><a href="https://www.nice.com/websites/interactions/" class="blue-arrow-link">Register now</a></p></div></div></div><script>$RC("B:32","S:32")</script><div hidden id="S:33"><div><p class="header-nav-inner-col-title">CXone Mpower Platform</p><ul><li><a href="/platform/workflows"><p class="header-nav-item-title">Workflows</p><p class="header-nav-item-description">Automate every service workflow</p></a></li><li><a href="/platform/agents"><p class="header-nav-item-title">Agents</p><p class="header-nav-item-description">Maximize agent performance</p></a></li><li><a href="/platform/knowledge"><p class="header-nav-item-title">Knowledge</p><p class="header-nav-item-description">Centralize data and knowledge</p></a></li></ul></div></div><script>$RC("B:33","S:33")</script><div hidden id="S:34"><div><p class="header-nav-inner-col-title">Customer Service Automation</p><ul><li><a href="/platform/platform-overview"><p class="header-nav-item-title">Platform Overview</p><p class="header-nav-item-description">Complete AI platform for customer service automation</p></a></li><li><a href="/company/trust-center"><p class="header-nav-item-title">Trust & Compliance</p><p class="header-nav-item-description">Ensure secure, reliable, and compliant customer service operations</p></a></li><li><a href="https://cxexchange.niceincontact.com"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li></ul></div></div><script>$RC("B:34","S:34")</script><div hidden id="S:35"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/cxone-hubs-integration-made-easy"><p class="header-nav-item-title">Integrations & Hubs</p><p class="header-nav-item-description">Seamlessly connect your business systems</p></a></li><li><a href="https://developer.niceincontact.com"><p class="header-nav-item-title">Developer Portal</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li><li><a href="/clubs"><p class="header-nav-item-title">User Communities</p><p class="header-nav-item-description">Collaborate, learn, and share best practices for customer service excellence</p></a></li></ul></div></div><script>$RC("B:35","S:35")</script><div hidden id="S:40"><div><p class="header-nav-inner-col-title">Professional Services</p><ul><li><a href="/services/professional-services"><p class="header-nav-item-title">Professional Services</p><p class="header-nav-item-description">Industry-leading expertise, tools and know-how</p></a></li><li><a href="https://cxexchange.niceincontact.com/en-US/home"><p class="header-nav-item-title">Implementation Partners</p><p class="header-nav-item-description">NICE-certified implementation partners</p></a></li><li><a href="/services/business-consulting"><p class="header-nav-item-title">Business Consulting</p><p class="header-nav-item-description">Your partner for successful transformation</p></a></li></ul></div></div><script>$RC("B:40","S:40")</script><div hidden id="S:41"><div><p class="header-nav-inner-col-title">Training</p><ul><li><a href="/resources/call-center-training"><p class="header-nav-item-title">Self-Led Training</p><p class="header-nav-item-description">Professionally developed training courses</p></a></li><li><a href="/services/training-and-education"><p class="header-nav-item-title">Contact Center Training</p><p class="header-nav-item-description">Tailored education delivered by CX experts</p></a></li></ul></div></div><script>$RC("B:41","S:41")</script><div hidden id="S:42"><div><p class="header-nav-inner-col-title">Support & Assistance</p><ul><li><a href="/services/customer-support"><p class="header-nav-item-title">Customer Support</p><p class="header-nav-item-description">Global support you can depend on</p></a></li></ul></div></div><script>$RC("B:42","S:42")</script><div hidden id="S:43"><div><p class="header-nav-inner-col-title">Knowledge Base</p><ul><li><a href="/resources"><p class="header-nav-item-title">All Resources</p><p class="header-nav-item-description">Whitepapers, datasheets, demos and more</p></a></li><li><a href="/resources/analyst-perspectives"><p class="header-nav-item-title">Analyst Perspectives</p><p class="header-nav-item-description">Contact center reports from third party analysis</p></a></li><li><a href="/glossary"><p class="header-nav-item-title">Terms Glossary</p><p class="header-nav-item-description">Detailed descriptions of industry-related terms</p></a></li><li><a href="/faq"><p class="header-nav-item-title">FAQs</p><p class="header-nav-item-description">Contact center focused frequently asked questions</p></a></li><li><a href="/info"><p class="header-nav-item-title">Guides</p><p class="header-nav-item-description">Expert insights for superior CX</p></a></li></ul></div></div><script>$RC("B:43","S:43")</script><div hidden id="S:44"><div><p class="header-nav-inner-col-title">Learning & Insights</p><ul><li><a href="/on-demand-webinars"><p class="header-nav-item-title">On-Demand Webinars</p><p class="header-nav-item-description">Browse our extensive webinar catalog</p></a></li><li><a href="/interactive-product-tours"><p class="header-nav-item-title">Interactive Product Tours</p><p class="header-nav-item-description">Explore the complete platform with our self-guided demos</p></a></li><li><a href="/blog"><p class="header-nav-item-title">Blog</p><p class="header-nav-item-description">CX industry guidance by contact center experts</p></a></li><li><a href="/resources/why-nice-the-room-where-it-happened-video-series"><p class="header-nav-item-title">Why NICE? Video Series</p><p class="header-nav-item-description">Step Inside The Room Where It Happened to see CX AI in action</p></a></li><li><a href="/nice-and-simple"><p class="header-nav-item-title">NICE & Simple: Video Demo Series</p><p class="header-nav-item-description">Brilliant, bite-sized videos from our top product pros</p></a></li></ul></div></div><script>$RC("B:44","S:44")</script><div hidden id="S:45"><div><p class="header-nav-inner-col-title">Community</p><ul><li><a href="/events"><p class="header-nav-item-title">Events</p><p class="header-nav-item-description">Upcoming events and webinars</p></a></li><li><a href="/customer-stories"><p class="header-nav-item-title">Customer Stories</p><p class="header-nav-item-description">Our customer's success is paramount. Read case studies about real CX transformation</p></a></li><li><a href="/clubs"><p class="header-nav-item-title">NICE Clubs</p><p class="header-nav-item-description">Collaborate, learn, and share best practices for customer service excellence</p></a></li></ul></div></div><script>$RC("B:45","S:45")</script><div hidden id="S:46"><div><p class="header-nav-inner-col-title">Company</p><ul><li><a href="/company/about-us"><p class="header-nav-item-title">About Us</p><p class="header-nav-item-description">Powering seamless cloud experiences</p></a></li><li><a href="/company/investors"><p class="header-nav-item-title">Investors</p><p class="header-nav-item-description">Investors relations, reports and filings</p></a></li><li><a href="/company/global-locations"><p class="header-nav-item-title">Global Offices</p><p class="header-nav-item-description">Interactive map of locations worldwide</p></a></li><li><a href="/careers"><p class="header-nav-item-title">Careers</p><p class="header-nav-item-description">View job openings and learn about our culture</p></a></li><li><a href="/company/global-leadership "><p class="header-nav-item-title">NICE Leadership</p><p class="header-nav-item-description">Meet our global leadership and executive team</p></a></li></ul></div></div><script>$RC("B:46","S:46")</script><div hidden id="S:47"><div><p class="header-nav-inner-col-title">News & Media</p><ul><li><a href="/events"><p class="header-nav-item-title">Events</p><p class="header-nav-item-description">Upcoming events and webinars</p></a></li><li><a href="/press-releases"><p class="header-nav-item-title">Press Releases</p><p class="header-nav-item-description">Find the latest updates from NICE</p></a></li><li><a href="/company/media-center"><p class="header-nav-item-title">Media Center</p><p class="header-nav-item-description">Media contacts and resources</p></a></li></ul></div></div><script>$RC("B:47","S:47")</script><div hidden id="S:48"><div><p class="header-nav-inner-col-title">Corporate Governance</p><ul><li><a href="/company/trust-center"><p class="header-nav-item-title">NICE Trust Center</p><p class="header-nav-item-description">Securing your trust with every interaction</p></a></li><li><a href="/company/competitive-advantage"><p class="header-nav-item-title">Competitive Advantage</p><p class="header-nav-item-description">Discover why NICE is the market leader</p></a></li><li><a href="/company/corporate-responsibility"><p class="header-nav-item-title">Corporate Responsibility</p><p class="header-nav-item-description">In a world where you can be anything, be NICE</p></a></li></ul></div></div><script>$RC("B:48","S:48")</script><div hidden id="S:36"><li class="active"><p class="header-nav-item-title arrowed">AI for Customer Experience</p><template id="B:49"></template></li></div><script>$RC("B:36","S:36")</script><div hidden id="S:37"><li class=""><p class="header-nav-item-title arrowed">Digital & Self Service</p><template id="B:4a"></template></li></div><script>$RC("B:37","S:37")</script><div hidden id="S:38"><li class=""><p class="header-nav-item-title arrowed">Journey Orchestration & Routing</p><template id="B:4b"></template></li></div><script>$RC("B:38","S:38")</script><div hidden id="S:39"><li class=""><p class="header-nav-item-title arrowed">Workforce Engagement & Management</p><template id="B:4c"></template></li></div><script>$RC("B:39","S:39")</script><div hidden id="S:3a"><li class=""><p class="header-nav-item-title arrowed">CX Analytics</p><template id="B:4d"></template></li></div><script>$RC("B:3a","S:3a")</script><div hidden id="S:3b"><li class=""><p class="header-nav-item-title arrowed">Agent Assist</p><template id="B:4e"></template></li></div><script>$RC("B:3b","S:3b")</script><div hidden id="S:3c"><li class=""><p class="header-nav-item-title arrowed">Open Cloud Platform</p><template id="B:4f"></template></li></div><script>$RC("B:3c","S:3c")</script><div hidden id="S:3d"><li class="active"><p class="header-nav-item-title arrowed">By Industry</p><template id="B:50"></template></li></div><script>$RC("B:3d","S:3d")</script><div hidden id="S:3e"><li class=""><p class="header-nav-item-title arrowed">By Business Initiative</p><template id="B:51"></template></li></div><script>$RC("B:3e","S:3e")</script><div hidden id="S:3f"><li class=""><p class="header-nav-item-title arrowed">Integrations & Custom Solutions</p><template id="B:52"></template></li></div><script>$RC("B:3f","S:3f")</script><link rel="preload" as="image" href="https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg"/><div hidden id="S:49"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-top"><div><p class="header-nav-title">AI for Customer Experience</p><p class="header-nav-item-description">Purpose-built AI for unparalleled CX automation</p></div><div><a href="/platform/cx-ai-overview" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:53"></template><template id="B:54"></template><template id="B:55"></template></div></div></div></div><script>$RC("B:49","S:49")</script><div hidden id="S:4a"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Digital & Self Service</p><p class="header-nav-item-description">Friction-free customer experiences driven by conversational AI</p></div><div><a href="/products/digital-and-self-service" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:56"></template><template id="B:57"></template></div></div></div></div><script>$RC("B:4a","S:4a")</script><div hidden id="S:4b"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Journey Orchestration & Routing</p><p class="header-nav-item-description">Seamless customer journeys across voice and digital channels</p></div><div><a href="/products/orchestration-and-routing" class="button-large button-white">View Products</a></div></div><div class="header-nav-inner-grid"><template id="B:58"></template><template id="B:59"></template></div></div></div></div><script>$RC("B:4b","S:4b")</script><div hidden id="S:4c"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Workforce Engagement & Management</p><p class="header-nav-item-description">Robust applications to optimize the employee experience (WEM)</p></div><div><a href="/products/workforce-engagement-management" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:5a"></template><template id="B:5b"></template></div></div></div></div><script>$RC("B:4c","S:4c")</script><div hidden id="S:4d"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">CX Analytics</p><p class="header-nav-item-description">Actionable insights to continuously enhance the customer experience</p></div><div><a href="/products/cx-analytics" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:5c"></template><template id="B:5d"></template></div></div></div></div><script>$RC("B:4d","S:4d")</script><div hidden id="S:4e"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Agent Assist</p><p class="header-nav-item-description">AI-driven tools for real-time agent guidance and coaching</p></div><div><a href="/products/agent-assist" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:5e"></template><template id="B:5f"></template></div></div></div></div><script>$RC("B:4e","S:4e")</script><div hidden id="S:4f"><div class="header-nav-menu-section" data-columns="3"><div><div class="header-nav-top"><div><p class="header-nav-title">Open Cloud Platform</p><p class="header-nav-item-description">Innovative cloud-native foundation to rapidly scale extraordinary CX</p></div><div><a href="/products/open-cloud-platform" class="button-large button-white">Learn more</a></div></div><div class="header-nav-inner-grid"><template id="B:60"></template><template id="B:61"></template><template id="B:62"></template></div></div></div></div><script>$RC("B:4f","S:4f")</script><div hidden id="S:50"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Industry</p></div></div><div class="header-nav-inner-grid"><template id="B:63"></template><template id="B:64"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/ai-value-calculator-255x145-1.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">Discover the full value of AI in customer service</p><p class="header-nav-inner-resource-description">Understand the benefits and cost savings you can achieve by embracing AI, from automation to augmentation.</p><p><a href="/ai-value-calculator" class="blue-arrow-link">Calculate your savings</a></p></div></div></div><script>$RC("B:50","S:50")</script><div hidden id="S:51"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">By Business Initiative</p></div></div><div class="header-nav-inner-grid"><template id="B:65"></template><template id="B:66"></template></div></div></div></div><script>$RC("B:51","S:51")</script><div hidden id="S:52"><div class="header-nav-menu-section" data-columns="2"><div><div class="header-nav-top"><div><p class="header-nav-title">Integrations & Custom Solutions</p></div></div><div class="header-nav-inner-grid"><template id="B:67"></template><template id="B:68"></template></div></div><div class="header-nav-inner-resource"><figure><img src="https://resources.nice.com/wp-content/uploads/2024/11/Gasrtner_Market_Leadership_877x364.jpg" alt=""/></figure><p class="header-nav-inner-resource-title">91% of customers recommend NICE as a preferred CCaaS vendor</p><p class="header-nav-inner-resource-description">Gartner® named NICE the only Customers’ Choice CCaaS vendor in its 2024 Peer Insights™ “Voice of the Customer for Contact Center as a Service” report.</p><p><a href="https://get.nice.com/gartner-customers-choice-ccaas-gartner-2024.html" class="blue-arrow-link">Get report</a></p></div></div></div><script>$RC("B:52","S:52")</script><div hidden id="S:53"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/autopilot"><p class="header-nav-item-title">Autopilot</p><p class="header-nav-item-description">Elevate customer self-service with an AI-powered virtual agent</p></a></li><li><a href="/products/copilot"><p class="header-nav-item-title">Copilot</p><p class="header-nav-item-description">Empower agents and supervisors with powerful AI to drive productivity</p></a></li><li><a href="/products/actions"><p class="header-nav-item-title">Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/autosummary"><p class="header-nav-item-title">AutoSummary</p><p class="header-nav-item-description">Automate notetaking with Gen AI to summarize every interaction</p></a></li></ul></div></div><script>$RC("B:53","S:53")</script><div hidden id="S:54"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/ai-routing"><p class="header-nav-item-title">AI Routing</p><p class="header-nav-item-description">Match customers to their perfect agent for improved business results</p></a></li><li><a href="/products/enlighten-ai-complaint-management"><p class="header-nav-item-title">Enlighten AI for Complaint Management</p><p class="header-nav-item-description">Protect your organization from reputational and financial risks</p></a></li><li><a href="/products/enlighten-ai-for-sales-effectiveness"><p class="header-nav-item-title">Enlighten AI for Sales Effectiveness</p><p class="header-nav-item-description">Increase conversion rates and grow revenue with real-time analysis</p></a></li></ul></div></div><script>$RC("B:54","S:54")</script><div hidden id="S:55"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (XO)</p><p class="header-nav-item-description">Learn from all interactions with AI that builds smart self-service</p></a></li><li><a href="/products/enlighten-ai-customer-satisfaction-csat"><p class="header-nav-item-title">Enlighten AI for Customer Satisfaction (CSAT)</p><p class="header-nav-item-description">Gain insights on agent soft-skill behaviors on every interaction</p></a></li></ul></div></div><script>$RC("B:55","S:55")</script><div hidden id="S:56"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/autopilot"><p class="header-nav-item-title">Autopilot</p><p class="header-nav-item-description">Elevate self-service experiences with an AI-powered virtual agent that guides customers</p></a></li><li><a href="/products/conversational-ai-and-chatbots"><p class="header-nav-item-title">Conversational AI & Chatbots</p><p class="header-nav-item-description">Engage customers with AI-powered intelligent virtual agents and chatbots that converse naturally</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Meet customers with knowledge and ensure they receive the right content, wherever they are</p></a></li><li><a href="/products/proactive-ai-agent"><p class="header-nav-item-title">Proactive AI Agent</p><p class="header-nav-item-description">Keep customers engaged in conversation from onboarding to installation, service, and retention</p></a></li></ul></div></div><script>$RC("B:56","S:56")</script><div hidden id="S:57"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/web-and-mobile-engagement"><p class="header-nav-item-title">Web & Mobile Engagement</p><p class="header-nav-item-description">Remove friction across the digital journey by proactively delivering the right guidance at the right time</p></a></li><li><a href="/products/interactive-voice-response-ivr"><p class="header-nav-item-title">Interactive Voice Response (IVR)</p><p class="header-nav-item-description">Accelerate resolution, improve routing efficiency and cut costs with AI boosted voice self-service</p></a></li><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li></ul></div></div><script>$RC("B:57","S:57")</script><div hidden id="S:58"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/actions"><p class="header-nav-item-title">Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/omnichannel-routing"><p class="header-nav-item-title">Omnichannel Routing</p><p class="header-nav-item-description">Connect customers to the ideal resource, the smart way</p></a></li><li><a href="/products/ai-routing"><p class="header-nav-item-title">AI Routing</p><p class="header-nav-item-description">Match every customer to their perfect agent with AI that delivers personalized experiences and improves results</p></a></li></ul></div></div><script>$RC("B:58","S:58")</script><div hidden id="S:59"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/proactive-dialer"><p class="header-nav-item-title">Proactive Dialer</p><p class="header-nav-item-description">Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience</p></a></li><li><a href="/products/digital-voice-channels"><p class="header-nav-item-title">Digital & Voice Channels</p><p class="header-nav-item-description">Meet consumers in their preferred channel, provide frictionless experiences, maintain context throughout</p></a></li><li><a href="/products/social-chat-and-messaging"><p class="header-nav-item-title">Social, Chat & Messaging</p><p class="header-nav-item-description">Engage website visitors in conversations on their channel of choice</p></a></li></ul></div></div><script>$RC("B:59","S:59")</script><div hidden id="S:5a"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/workforce-management"><p class="header-nav-item-title">Workforce Management</p><p class="header-nav-item-description">Anticipate business demands with smarter, AI-based forecasting that keeps SLAs up and costs down</p></a></li><li><a href="/products/quality-management"><p class="header-nav-item-title">Quality Management</p><p class="header-nav-item-description">Deliver better customer experiences through streamlined processes and actionable, AI-based feedback</p></a></li><li><a href="/products/performance-management"><p class="header-nav-item-title">Performance Management</p><p class="header-nav-item-description">Meet your organizational goals while engaging employees through personal coaching and gamification</p></a></li><li><a href="/products/interaction-recording-and-management"><p class="header-nav-item-title">Interaction Recording & Management</p><p class="header-nav-item-description">Capture your omnichannel interactions, meet your contact center’s regulatory needs and drive better performance</p></a></li></ul></div></div><script>$RC("B:5a","S:5a")</script><div hidden id="S:5b"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/supervisor-workspace"><p class="header-nav-item-title">Supervisor Workspace</p><p class="header-nav-item-description">Turbocharge supervisors to make agile decisions, streamline workflows and improve performance</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Automated Agent Augmentation</p><p class="header-nav-item-description">Automatically detect automation opportunities, and effortlessly build automation processes as needed</p></a></li><li><a href="/products/playvox"><p class="header-nav-item-title">Playvox by NICE</p><p class="header-nav-item-description">Seamlessly integrate with CRMs to efficiently manage your workforce</p></a></li></ul></div></div><script>$RC("B:5b","S:5b")</script><div hidden id="S:5c"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/experience-optimization-enlighten-xo"><p class="header-nav-item-title">Experience Optimization (XO)</p><p class="header-nav-item-description">Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service</p></a></li><li><a href="/products/actions"><p class="header-nav-item-title">Actions</p><p class="header-nav-item-description">Unlock complex data with generative AI for CX leaders</p></a></li><li><a href="/products/reporting"><p class="header-nav-item-title">Dashboard & Reporting</p><p class="header-nav-item-description">Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights</p></a></li></ul></div></div><script>$RC("B:5c","S:5c")</script><div hidden id="S:5d"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/feedback-management"><p class="header-nav-item-title">Feedback Management</p><p class="header-nav-item-description">Discover actionable insights from omnichannel customer feedback to improve customer satisfaction</p></a></li><li><a href="/products/interaction-analytics"><p class="header-nav-item-title">Interactions Analytics</p><p class="header-nav-item-description">Analyze every interaction to understand operational trends and agent performance</p></a></li><li><a href="/products/desktop-and-process-analytics"><p class="header-nav-item-title">Desktop & Process Analytics</p><p class="header-nav-item-description">Understand and confidently select the processes that will contribute most to your performance success</p></a></li></ul></div></div><script>$RC("B:5d","S:5d")</script><div hidden id="S:5e"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/omnichannel-agent-desktop"><p class="header-nav-item-title">Omnichannel Agent Desktop</p><p class="header-nav-item-description">A unified agent workspace provides everything agents need to handle all interactions</p></a></li><li><a href="/products/agent-assist-hub"><p class="header-nav-item-title">Agent Assist Hub</p><p class="header-nav-item-description">Easily integrate applications that help turn every one of your agents into a customer service superstar</p></a></li><li><a href="/products/real-time-interaction-guidance"><p class="header-nav-item-title">Real-Time Guidance</p><p class="header-nav-item-description">Helps agents understand where they can improve their behaviors in real-time to boost customer satisfaction</p></a></li></ul></div></div><script>$RC("B:5e","S:5e")</script><div hidden id="S:5f"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/autosummary"><p class="header-nav-item-title">AutoSummary</p><p class="header-nav-item-description">Automate agent notetaking with the power of generative AI to summarize every interaction</p></a></li><li><a href="/products/knowledge-management"><p class="header-nav-item-title">Knowledge Management</p><p class="header-nav-item-description">Your customer’s journey begins with a search. Meet them with knowledge and ensure they receive the right content</p></a></li></ul></div></div><script>$RC("B:5f","S:5f")</script><div hidden id="S:60"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/security-and-compliance"><p class="header-nav-item-title">Security & Compliance</p><p class="header-nav-item-description">Secure your data and enjoy industry-leading guaranteed uptime</p></a></li><li><a href="/products/resiliency-and-reliability"><p class="header-nav-item-title">Resiliency & Reliability</p><p class="header-nav-item-description">Keep your contact center up and running with dynamic elasticity</p></a></li><li><a href="https://cxexchange.niceincontact.com"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li></ul></div></div><script>$RC("B:60","S:60")</script><div hidden id="S:61"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Increase value with pre-integrated applications, UCaaS and CRM adapters</p></a></li><li><a href="/products/fedramp"><p class="header-nav-item-title">FedRAMP</p><p class="header-nav-item-description">Give your government agency the tools to act smarter and respond faster</p></a></li><li><a href="/products/voice-as-a-service"><p class="header-nav-item-title">Voice as a Service (VaaS)</p><p class="header-nav-item-description">Connect agents and customers with cloud-optimized voice &amp; data services</p></a></li></ul></div></div><script>$RC("B:61","S:61")</script><div hidden id="S:62"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://www.elevateai.com"><p class="header-nav-item-title">Elevate AI</p><p class="header-nav-item-description">Improve your customer conversations with accurate STT transcription</p></a></li><li><a href="/products/multipath-to-cxone"><p class="header-nav-item-title">Multipath to CXone</p><p class="header-nav-item-description">Connect vital enterprise infrastructure to our cloud gradually and safely </p></a></li><li><a href="/products/unified-communications-as-a-service-ucaas"><p class="header-nav-item-title">Unified Communications as a Service (UCaaS)</p><p class="header-nav-item-description">Unify your contact center with the rest of the organization</p></a></li></ul></div></div><script>$RC("B:62","S:62")</script><div hidden id="S:63"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/business-process-outsourcers"><p class="header-nav-item-title">BPO</p><p class="header-nav-item-description">Business Process Outsourcers</p></a></li><li><a href="/solutions/financial-services"><p class="header-nav-item-title">Financial Services</p><p class="header-nav-item-description">Customer experiences that count</p></a></li><li><a href="/solutions/government"><p class="header-nav-item-title">Government</p><p class="header-nav-item-description">Elevate citizen trust</p></a></li><li><a href="/solutions/healthcare"><p class="header-nav-item-title">Healthcare</p><p class="header-nav-item-description">Healthy patient experiences</p></a></li></ul></div></div><script>$RC("B:63","S:63")</script><div hidden id="S:64"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/insurance"><p class="header-nav-item-title">Insurance</p><p class="header-nav-item-description">Secure policyholder experiences</p></a></li><li><a href="/solutions/retail"><p class="header-nav-item-title">Retail</p><p class="header-nav-item-description">Delight customers where they shop</p></a></li><li><a href="/solutions/telecommunications"><p class="header-nav-item-title">Telecom</p><p class="header-nav-item-description">CX for Telecommunications</p></a></li><li><a href="/solutions/travel-and-hospitality"><p class="header-nav-item-title">Travel & Hospitality</p><p class="header-nav-item-description">Boost traveler and guest loyalty</p></a></li></ul></div></div><script>$RC("B:64","S:64")</script><div hidden id="S:65"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/grow-revenues"><p class="header-nav-item-title">Grow Revenue</p><p class="header-nav-item-description">Boost conversions and win rates to accelerate growth</p></a></li><li><a href="/solutions/employee-engagement"><p class="header-nav-item-title">Engage & Empower Employees</p><p class="header-nav-item-description">Create a workplace of truly engaged employees</p></a></li><li><a href="/solutions/boost-customer-loyalty"><p class="header-nav-item-title">Boost Customer Loyalty</p><p class="header-nav-item-description">Improve customer loyalty on interactions across the journey</p></a></li><li><a href="/products/enlighten-ai"><p class="header-nav-item-title">Transform CX with AI</p><p class="header-nav-item-description">Identify behaviors that drive frictionless customer experiences</p></a></li><li><a href="/solutions/drive-digital-transformation"><p class="header-nav-item-title">Drive Digital Transformation</p><p class="header-nav-item-description">Integrate digital technology at the center of CX</p></a></li></ul></div></div><script>$RC("B:65","S:65")</script><div hidden id="S:66"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/solutions/call-center-software"><p class="header-nav-item-title">Call Center Software</p><p class="header-nav-item-description">Empower agents to provide better experiences</p></a></li><li><a href="/solutions/increase-operational-efficiency"><p class="header-nav-item-title">Increase Operational Efficiency</p><p class="header-nav-item-description">Leverage AI and automation to increase agent retention</p></a></li><li><a href="/solutions/move-to-the-cloud"><p class="header-nav-item-title">Move to the Cloud</p><p class="header-nav-item-description">Elevate experiences by moving operations to the cloud</p></a></li><li><a href="/solutions/improve-compliance"><p class="header-nav-item-title">Improve Compliance</p><p class="header-nav-item-description">Protect your consumers with pre-built compliance solutions</p></a></li><li><a href="/solutions/proactive-customer-engagement"><p class="header-nav-item-title">Proactive Customer Engagement</p><p class="header-nav-item-description">Elevate customer satisfaction with proactive conversational AI</p></a></li></ul></div></div><script>$RC("B:66","S:66")</script><div hidden id="S:67"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="https://cxexchange.niceincontact.com/en-US/home"><p class="header-nav-item-title">CXexchange Marketplace</p><p class="header-nav-item-description">Discover partner solutions to extend capabilities on our platform</p></a></li><li><a href="/products/cxone-hubs-integration-made-easy"><p class="header-nav-item-title">Pre-Built Integrations</p><p class="header-nav-item-description">Seamlessly connect your business systems with our platform</p></a></li></ul></div></div><script>$RC("B:67","S:67")</script><div hidden id="S:68"><div><p class="header-nav-inner-col-title"></p><ul><li><a href="/products/integrations-developer-tools-apis"><p class="header-nav-item-title">Developer Tools & APIs</p><p class="header-nav-item-description">Endless customization options with RESTful APIs and robust SDKs</p></a></li><li><a href="/partners"><p class="header-nav-item-title">Partner Ecosystem</p><p class="header-nav-item-description">Embark on a journey of shared success and collaboration</p></a></li></ul></div></div><script>$RC("B:68","S:68")</script></body></html></body></html>