Best Industry Help Desk Software in 2024

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Software</a></li> <li>Industry-Specific Help Desk Software</li> </ul> <div class="clearfix"></div> </div> <div class="why-fo-free"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> Why is FinancesOnline free <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why_blue.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> </div> <div class="clearfix"></div> </div> <div id="fo-category-tabs" class="page-category__tabs dynamic-tabs"> <div class="main-container"> <a class="page-category__tab active big-tab" href="/c/industry-help-desk-software/" data-target="#top20-tab" data-term="85" data-nojs="true" data-small-cat="true" > <h1>Best Industry-Specific Help Desk Software in 2024</h1> </a> <a class="page-category__tab " href="/c/industry-help-desk-software/?top10" data-target="#top10-tab" data-term="85">Product Comparisons</a> </div> </div> <div id="dynamic-tab-content"> <div id="cat-top20" class="page-category__tab-content"> <div id="category-top20" class="category category--white flex-order" data-cat="85"> <div id="category-what-is" class="main-container order-2 content-visibility"> <div class="category__sections no-border"> <h3><span class="cat-icon cat-icon--what-is"></span>What is Industry-Specific Help Desk Software?</h3> <p>Industry-specific help desk software can be used by companies to offer customer support right from the front desk level which can respond to common issues up to the level of senior management to whom serious problems can be escalated until the matter is resolved. A good quality solution helps you track, address, and resolve customer concerns quickly to earn their goodwill and continued patronage.<a href="#" class="show-more-js">Show more</a><span class="show-more-hidden"> The software stores purchase records, email messages, user correspondence, and other interaction details, and you can use this information for reporting as well as a reference for knowledge base. We invite you to pay particular attention to the current category leader <a href='https://reviews.financesonline.com/p/freshservice/'>Freshservice</a>.<a href="#" class="show-less-js">Show less</a></span></p> <h3 id="category-how"><span class="cat-icon cat-icon--ranking"></span>How was this ranking made?</h3> <p>In order to devise this list of best Industry-Specific Help Desk Software we have analyzed 154 different applications currently present on the market, comparing their features, ease-of-use, client support, offered integrations and mobile device support with our patented <a href="/scoring-methodology/" title="Scoring Methodology">SmartScore<sup>TM</sup></a> rating algorithm. This list has been created by Jenny Chang, our B2B expert responsible for the Industry-Specific Help Desk Software category.</p> </div> </div> <div class="main-container order-1"> <div class="col col--75 col--sm"> <div class="cats-tabs tabs"> <div class="cats-tabs__content"> <div id="cats-0" class="cats-tabs__content-inner tabs-content active"> <div class="category__rank"> <div class="category__rank-head"> <h3>List of Top 11 Industry-Specific Help Desk Software</h3> <div class="category__rank-sort"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png 1x, https://financesonline.com/media/themes/fot/dist/img/why-smaller@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> Order by: <div class="category__rank-dd nice-dropdown" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="85" data-size="small_business" data-count="11" data-taxonomy="category_apps"> <span>Sponsored</span> <ul> <li data-sort="sponsored">Sponsored</li> <li data-sort="score">Score</li> </ul> </div> </div> </div> <div id="small_business_box"> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2ZyZXNoc2VydmljZS8jY2F0ZWdvcnk9aW5kdXN0cnktaGVscC1kZXNrLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="200" height="103" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshservice reviews" sizes="(max-width: 200px) 100vw, 200px" data-srcset="https://s.financesonline.com/uploads/2014/11/fsel.png 200w, https://s.financesonline.com/uploads/2014/11/fsel-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-536" data-id="536" type="checkbox"> <span></span> <label for="compare-536">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/freshservice/" title="Freshservice"> <span>1. </span> Freshservice </a> </h4> <span>Our score: <span class="blue">9.4</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">97%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2ZyZXNoc2VydmljZS8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3N5c2FpZC8jY2F0ZWdvcnk9aW5kdXN0cnktaGVscC1kZXNrLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SysAid reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2024/02/sysaid-small-thumbnail.png 186w, https://s.financesonline.com/uploads/2024/02/sysaid-small-thumbnail-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-13383" data-id="13383" type="checkbox"> <span></span> <label for="compare-13383">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/sysaid/" title="SysAid"> <span>2. </span> SysAid </a> </h4> <span>Our score: <span class="blue">9.2</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3N5c2FpZC8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3pvaG8tZGVzay8jY2F0ZWdvcnk9aW5kdXN0cnktaGVscC1kZXNrLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zoho Desk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Desk.png 186w, https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Desk-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-35426" data-id="35426" type="checkbox"> <span></span> <label for="compare-35426">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/zoho-desk/" title="Zoho Desk"> <span>3. </span> Zoho Desk </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3pvaG9kZXNrLWluZHVzdHJ5aGVscGRlc2sv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2h1YnNwb3Qtc2VydmljZS1odWIvI2NhdGVnb3J5PWluZHVzdHJ5LWhlbHAtZGVzay1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="HubSpot Service Hub reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/08/hubspot2.png 186w, https://s.financesonline.com/uploads/2019/08/hubspot2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-104851" data-id="104851" type="checkbox"> <span></span> <label for="compare-104851">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/hubspot-service-hub/" title="HubSpot Service Hub"> <span>4. </span> HubSpot Service Hub </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Online customer service, support, and help desk solution native to the HubSpot suite. The software has a built-in conversations feature that helps boost customer engagement by adding context to customer communication. A universal inbox also collects messages from multiple channels, helping teams collaborate and provide better customer support.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2h1YnNwb3RzZXJ2aWNlaHViLw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL21hbmFnZWVuZ2luZS1zZXJ2aWNlZGVzay8jY2F0ZWdvcnk9aW5kdXN0cnktaGVscC1kZXNrLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="200" height="103" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ManageEngine ServiceDesk Plus reviews" sizes="(max-width: 200px) 100vw, 200px" data-srcset="https://s.financesonline.com/uploads/2015/04/sdeskl.png 200w, https://s.financesonline.com/uploads/2015/04/sdeskl-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-12840" data-id="12840" type="checkbox"> <span></span> <label for="compare-12840">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/manageengine-servicedesk/" title="ManageEngine ServiceDesk Plus"> <span>5. </span> ManageEngine ServiceDesk Plus </a> </h4> <span>Our score: <span class="blue">8.7</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL21hbmFnZWVuZ2luZS8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NhbGVzZm9yY2UtZXNzZW50aWFscy1oZWxwLWRlc2svI2NhdGVnb3J5PWluZHVzdHJ5LWhlbHAtZGVzay1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Salesforce Essentials reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2018/08/salesforce-essentials-logo-3.png 186w, https://s.financesonline.com/uploads/2018/08/salesforce-essentials-logo-3-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-118063" data-id="118063" type="checkbox"> <span></span> <label for="compare-118063">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/salesforce-essentials-help-desk/" title="Salesforce Essentials"> <span>6. </span> Salesforce Essentials </a> </h4> <span>Our score: <span class="blue">9.7</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Salesforce Essentials is a CRM platform that combines sales and customer service tools in one place. You can manage leads, sales opportunities, and accounts. It also includes support functionalities for various channels such as phone, chat, email, and social platforms. You can even automatically track meetings and emails.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2xpdmVhZ2VudC8jY2F0ZWdvcnk9aW5kdXN0cnktaGVscC1kZXNrLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="LiveAgent reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/liveagent-logo2.png 186w, https://s.financesonline.com/uploads/2019/07/liveagent-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-13296" data-id="13296" type="checkbox"> <span></span> <label for="compare-13296">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/liveagent/" title="LiveAgent"> <span>7. </span> LiveAgent </a> </h4> <span>Our score: <span class="blue">9.4</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">99%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>This live chat software is simple, powerful, and intuitive. It centralizes communications, such as keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3RlYW1zdXBwb3J0LyNjYXRlZ29yeT1pbmR1c3RyeS1oZWxwLWRlc2stc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="TeamSupport reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2023/11/TeamSupport-small-thumbnail.png 186w, https://s.financesonline.com/uploads/2023/11/TeamSupport-small-thumbnail-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-520" data-id="520" type="checkbox"> <span></span> <label for="compare-520">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/teamsupport/" title="TeamSupport"> <span>8. </span> TeamSupport </a> </h4> <span>Our score: <span class="blue">9.1</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">99%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3plbmRlc2staGVscGRlc2svI2NhdGVnb3J5PWluZHVzdHJ5LWhlbHAtZGVzay1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo2.png 186w, https://s.financesonline.com/uploads/2019/07/zendesk-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-145527" data-id="145527" type="checkbox"> <span></span> <label for="compare-145527">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/zendesk-helpdesk/" title="Zendesk"> <span>9. </span> Zendesk </a> </h4> <span>Our score: <span class="blue">9.7</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3plbmRlc2staGVscC8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2theWFrby8jY2F0ZWdvcnk9aW5kdXN0cnktaGVscC1kZXNrLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="200" height="103" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Kayako reviews" sizes="(max-width: 200px) 100vw, 200px" data-srcset="https://s.financesonline.com/uploads/2014/11/kayako-logo1.png 200w, https://s.financesonline.com/uploads/2014/11/kayako-logo1-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-513" data-id="513" type="checkbox"> <span></span> <label for="compare-513">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/kayako/" title="Kayako"> <span>10. </span> Kayako </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">95%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Kayako is the winner of our Expert's Choice Award. This help desk solution helps businesses build an efficient customer service infrastructure by creating a single platform for all customer service channels. Kayako also has a mobile app for providing seamless customer support on the go.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2tyb25vZGVzay8jY2F0ZWdvcnk9aW5kdXN0cnktaGVscC1kZXNrLXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="KronoDesk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/08/KronoDesk-logo2.png 186w, https://s.financesonline.com/uploads/2019/08/KronoDesk-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-553" data-id="553" type="checkbox"> <span></span> <label for="compare-553">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/kronodesk/" title="KronoDesk"> <span>11. </span> KronoDesk </a> </h4> <span>Our score: <span class="blue">6.5</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">N/A</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>An integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover 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class="category__sidebar col col--25 col--sm content-visibility"> <div class="category__categories mini-hide"> <h4>Similar Categories:</h4> <p>In the event you didn't find just the solution you were looking for here's a list of various categories similar to Industry-Specific Help Desk Software that you might want to browse through:</p> <ul> <li><a href="/c/help-desk-software/" title="Help Desk Software">Help Desk Software</a><li><a href="/c/help-desk-software/free/" title="Free Help Desk Software">Free Help Desk Software</a><li><a href="/c/help-desk-software/small-business/" title="Help Desk Software for Small Business">Help Desk Software for Small Business</a><li><a href="/c/service-desk-software/" title="Service Desk Software">Service Desk Software</a> </ul> </div> </div> </div> <div class="order-3 content-visibility"> <div class="main-container"> <div class="col col--75 col--sm"> <div class="category__content"> <img width="1000" height="483" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload toc-img" alt="Industry-Specific Help Desk Software Guide" sizes="(max-width: 1000px) 100vw, 1000px" data-srcset="https://s.financesonline.com/uploads/2020/07/Industry-Specific-Help-Desk-Software.jpg 1000w, https://s.financesonline.com/uploads/2020/07/Industry-Specific-Help-Desk-Software-300x145.jpg 300w, https://s.financesonline.com/uploads/2020/07/Industry-Specific-Help-Desk-Software-768x371.jpg 768w, https://s.financesonline.com/uploads/2020/07/Industry-Specific-Help-Desk-Software-93x45.jpg 93w" /> </div> </div> </div> <div class="main-container"> <div class="col col--75 col--sm"> <h3 class="toc-header margin">Table of contents</h3> </div> <div class="clearfix"></div> </div> <div class="main-container"> <div class="col col--75 col--sm"> <div class="category__sections toggle"> <div class="article-section"> <div class="article-section__text"> <p><span style="font-weight: 400;">Providing reliable online customer service is important no matter which industry your company is operating in. You can create repeat business if you keep your customers satisfied and happy. To provide quality customer service, you need to invest in a top-rate industry-specific help desk tool. Before you start evaluating the various help desk programs available, you need to be clear about your needs and the tasks you wish to achieve with the software. You should look to customize the software to your needs, rather than transforming your processes to fit the solution. This buyer’s guide helps you out by providing a list of factors to consider as you start looking for the best among industry-specific help desk tools for enterprises and SMBs.</span></p> </div> </div><div class="article-section"> <h3 id="get-to-know-each-product-with-free-trial"><span class="cat-icon cat-icon--free-trial"></span>Get to know each product with free trial</h3> <div class="article-section__text"> <p><span style="font-weight: 400;">A great way to start your search for the perfect software is to register for the free trials or demo offered by popular industry-specific help desk software providers. We recommend you sign up for the following applications which have received high SmartScore rankings and user satisfaction rating in our reviews of industry-specific help desk tools, do a comparison,  and choose the best Industry-specific Help Desk software for your company: </span><span style="font-weight: 400;"><a href="https://reviews.financesonline.com/p/freshdesk/">Freshdesk reviews</a></span><span style="font-weight: 400;">,</span><a href="https://reviews.financesonline.com/p/samanage-service-desk/"> <span style="font-weight: 400;">Samanage</span></a><span style="font-weight: 400;">,</span><a href="https://reviews.financesonline.com/p/freshservice/"> <span style="font-weight: 400;">Freshservice</span></a><span style="font-weight: 400;">, and</span><a href="https://reviews.financesonline.com/p/manageengine-servicedesk/"> <span style="font-weight: 400;">ManageEngine ServiceDesk</span></a><span style="font-weight: 400;">.</span></p> </div> </div><div class="article-section"> <h3 id="targeted-businesses"><span class="cat-icon cat-icon--targeted-businesses"></span>Targeted Businesses</h3> <div class="article-section__text"> <ul> <li><span style="font-weight: 400;">Small businesses and startups can use industry-specific help desk software tools to boost their customer support.</span></li> <li><span style="font-weight: 400;">Medium-sized and large companies can use the solution to keep their customers happy.</span></li> <li><span style="font-weight: 400;">Call centers and BPOs can also utilize the software for their customer services operations.</span></li> </ul> </div> </div><div class="article-section"> <h3 id="what-are-examples-of-industry-specific-help-desk-software"><span class="cat-icon cat-icon--examples"></span>What are Examples of Industry-Specific Help Desk Software?</h3> <div class="article-section__text"> <ul> <li><a href="https://reviews.financesonline.com/p/freshdesk/"><b>Freshdesk:</b></a> <span style="font-weight: 400;">Freshdesk is a leading cloud-hosted help desk application for small business and big companies that offers useful features and excellent customer service.</span></li> <li><a href="https://reviews.financesonline.com/p/samanage-service-desk/"><b>Samanage:</b></a> <span style="font-weight: 400;">Samanage is a popular IT service desk and asset management solution.</span></li> <li><a href="https://reviews.financesonline.com/p/freshservice/"><b>Freshservice:</b></a> <span style="font-weight: 400;">Freshservice is a cloud-based customer support app that helps organizations of </span><span style="font-weight: 400;">all sizes to offer high quality customer service.</span></li> <li><a href="https://reviews.financesonline.com/p/manageengine-servicedesk/"><b>ManageEngine ServiceDesk:</b></a> <span style="font-weight: 400;">It is a highly rated help desk software and asset management tool.</span></li> <li><a href="https://reviews.financesonline.com/p/kronodesk/"><b>KronoDesk:</b></a> <span style="font-weight: 400;">KronoDesk offers a combined customer service system that includes help desk ticketing, a knowledge base, and customer support forums.</span></li> </ul> </div> </div><div class="article-section"> <h3 id="types-of-industry-specific-help-desk-software"><span class="cat-icon cat-icon--types"></span>Types of Industry-specific Help Desk Software</h3> <div class="article-section__text"> <ul> <li><b>Web help desk software</b><span style="font-weight: 400;"> – This is a software-as-a-service (SaaS) or cloud-based system that is hosted on the vendor’s server.</span></li> <li><b>On-premise help desk software – </b><span style="font-weight: 400;">This is a licensed proprietary solution that companies can purchase and install on their own server for operation.</span></li> <li><b>Enterprise help desk software</b><span style="font-weight: 400;"> – These are sophisticated solutions with advanced features such as survey management, service request fulfillment, account management, and IT asset management.</span></li> <li><b>Open-source help desk software</b><span style="font-weight: 400;"> – This type gives developers access to its source code. It can therefore be modified and enhanced as per users’ needs.</span></li> </ul> </div> </div><div class="article-section"> <h3 id="key-features-of-industry-specific-help-desk-software"><span class="cat-icon cat-icon--key-features"></span>Key Features of Industry-specific Help Desk Software</h3> <div class="article-section__text"> <ul> <li><b>Multiple contact channels: </b><span style="font-weight: 400;">Phone, live chat, email, social media, and community forums give customers flexible options to contact a company’s support agents.</span></li> <li><b>Ticketing system: </b><span style="font-weight: 400;">This core feature allows support agents to manage, track, and respond to user queries.</span></li> <li><b>Escalation levels: </b><span style="font-weight: 400;">Advanced help desk systems allow agents to escalate issues to a </span><span style="line-height: 1.5;">manager for better resolution.</span></li> <li><b>Automation: </b><span style="font-weight: 400;">This feature enables the automation of administrative tasks and repetitive queries, which helps to save time.</span></li> <li><b>Dashboard: </b><span style="font-weight: 400;">A dashboard gives agents a view of important data after they log in.</span></li> <li><b>Knowledge base: </b><span style="font-weight: 400;">This feature allows agents to aggregate and organize customer queries to create guide articles and FAQs which customers can use for self-help.</span></li> <li><b>Analytics: </b><span style="font-weight: 400;">You can get valuable market feedback from customer queries and use the insight to make smart business decisions.</span></li> </ul> </div> </div><div class="article-section"> <h3 id="benefits-of-industry-specific-help-desk-software"><span class="cat-icon cat-icon--benefits"></span>Benefits of Industry-specific Help Desk Software</h3> <div class="article-section__text"> <p><b>Improved issue tracking and organization</b><span style="font-weight: 400;"> </span></p> <p><span style="font-weight: 400;">The software offers a single system for agents to track and resolve queries and ensure every support request gets a response. They can improve efficiency and productivity with workflow rules for standardized business processes.</span></p> <p><b>Reduced service expenses</b></p> <p><span style="font-weight: 400;">Automation helps agents to resolve issues more quickly and respond to more queries every day. This results in improved productivity which can reduce the number of support agents and minimize costs.</span></p> <p><b>Improved customer satisfaction </b></p> <p><span style="font-weight: 400;">A good help desk system can aid your agents to resolve customer issues speedily and efficiently which can boost customer satisfaction.</span></p> <p><b>Better knowledge sharing</b></p> <p><span style="font-weight: 400;">Successful resolutions can be documented and made searchable, so that agents can reuse past resolutions for recurring issues. Some systems even enter the solutions into a knowledge base which customers can use for self-help.</span></p> <p><b>Be Clear About Your Budget</b></p> <p><span style="font-weight: 400;">Many companies balk against investing in a help desk solution because of the expenses involved. However, cloud-based systems are affordable even if you have a tight budget. Do your homework and select a solution that is sustainable and allows you to scale up if required. The most expensive software may not be the best fit your company. In fact, startups and small businesses can even consider using a free open source software to kick things off.</span></p> <p><b>Be Sure About Your Requirements</b></p> <p><span style="font-weight: 400;">Analyze your customer support process and identify areas that could be automated to boost agent productivity and reduce redundancies. Re-visit the customer support channels you use such as toll-free hotline, live chat, email, etc. and think about adding some more to enable easier access. Do your own research to find out about the features that could be useful for your company. Read online reviews and visit application marketplaces to get started.</span></p> <p><b>Evaluating a System</b></p> <p><span style="font-weight: 400;">Many vendors advertise about offering strong ticket management features. However, don’t take their word and do your own analysis of the software. Select a system whose features match your requirements. If you cannot accomplish a simple task like tracking agent productivity, the solution may not be useful to you. If you are a trans-national company that has international customers, select a web-based solution that offers multilingual ticket submission capability. Plus, you should be able to brand the software with your company logo and colors to make the app yours.</span></p> <p><b>Vendor Credibility</b></p> <p><span style="font-weight: 400;">Considering brand reputation is important in the selection process. It is hard for a vendor to create a good brand around their product. Find out details such as the longevity of the company, their solution’s uptime, and whether you need to sign a contract for the subscription plan. Some companies even offer refunds if you are not happy with their solution. So, go about the selection process in a steady and systematic manner to select the right help desk system.</span></p> <p><b>Data Security</b></p> <p><span style="font-weight: 400;">If you include sensitive information such as names, passwords, addresses etc. in the ticketing system, make sure the data is safe from hackers. Select a vendor that complies with the data security regulations of the nation your company is based in. If you use email for customer support, encrypt the data using technologies like SSL. Data security is an important aspect to ensure all customer information is stored safely and securely.</span></p> <p><b>Now You Are Ready</b></p> <p><span style="font-weight: 400;">After considering all the above factors and features, you are now ready to invest in a suitable industry-specific help desk software. Silicon Valley startups and NGOs can ask for discounts from the vendor. If you are convinced about the software’s quality and wish to give it a long run, you can sign up for yearly subscription to get discounts. Talk with the sales personnel of the vendor to get more information and the best possible quotes.</span></p> </div> </div><div class="article-section"> <h3 id="tips-for-software-comparison"><span class="cat-icon cat-icon--useful-stats"></span>Tips for Software Comparison</h3> <div class="article-section__text"> <p><span style="font-weight: 400;">When evaluating help desk software, consider these four factors for comparison to select the best available solution:</span></p> <ul> <li><b>Ease of use: </b><span style="font-weight: 400;">It’s no use if the software is packed with innovative features, but is not easy to use. Your employees should get the hang of using it easily to put it to effective use.</span></li> <li><b>Customer and technical support: </b><span style="font-weight: 400;">The vendor should offer reliable support to answer all your questions and resolve any issues promptly and satisfactorily. Go for a vendor that offers support via multiple convenient channels round the clock.</span></li> <li><b>Reliability of software: </b><span style="font-weight: 400;">The solution should provide a high uptime percentage and not crash at all. It should provide correct data and information that you can rely on.</span></li> <li><b>Value for money: </b><span style="font-weight: 400;">The help desk software should make you feel the subscription cost is worth it. Find a system that you can customize for your company’s specific needs and size.</span></li> </ul> </div> </div><div class="article-section"> <h3 id="latest-trends"><span class="cat-icon cat-icon--latest-trends"></span>Latest Trends</h3> <div class="article-section__text"> <p>Customer service is a dynamic industry and innovations continue to enhance its general infrastructure. With more and more businesses going global, help desk software systems have been revolutionizing their way of enhancing customer support with the following:</p> <p><strong>Artificial intelligence: </strong>AI technology is everywhere and help desk is just one of the industries that can reap a lot of benefits of AI-powered automation.</p> <p><strong>Self-service portals: </strong>More and more customers prefer looking for answers by themselves instead of seeking customer support agent’s assistance.</p> <p> </p> </div> </div><div class="article-section"> <h3 id="potential-issues"><span class="cat-icon cat-icon--enterprises"></span>Potential Issues</h3> <div class="article-section__text"> <p>Help desk software does not always deliver seamless and perfect solutions. Below are some of the issues encountered when using a help desk application:</p> <p><strong>User adaptability: </strong>This issue can arise in times of rapid turnovers, especially when the new help desk administrator is still learning the ropes.</p> <p><strong>No dedicated help desk staff: </strong>Operating help desk systems fall under the responsibility of IT teams, and the lack of a dedicated help desk team is also a common scenario among businesses. This, however, can result in a lack of proper standard procedures and disorganized documentation.</p> </div> </div><div class="article-section"> <h3 id="bottom-line"><span class="cat-icon cat-icon--default"></span>Bottom Line</h3> <div class="article-section__text"> <p><span style="font-weight: 400;">You need to consider a lot of factors as you sit down to evaluate the quality of your shortlisted help desk apps. It can be a tricky process to select the right system from among the many available ones. Follow the guidelines provided in this article to make informed comparisons of the various solutions and zero in on the one that offers the essential features you need to run a reliable customer service operation. </span></p> <p><span style="font-weight: 400;">Additionally, keep in mind that help desk software solutions have their own strengths and weaknesses. How a help desk system will work for your business, however, is anchored on whether it is the right one for you. You can determine this by defining the type of customer support your customers want.</span></p> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> <div class="category category--white order-5 content-visibility"> <div class="main-container"> <div class="category__content category__content--margin col col--75 col--sm"> <h3>List of Industry-Specific Help Desk Software Companies</h3> <div class="soft__list"> <div class="pull-right"> <p>Order by:</p> <div id="soft-dd" class="soft__list__dd" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="85" data-count="15" data-taxonomy="category_apps"> <span>Newest</span> <ul> <li data-sort="newest">Newest</li> <li data-sort="score">Score</li> <li data-sort="user-reviews">User Score</li> </ul> </div> <div class="clearfix"></div> </div> <div id="soft-table" class="soft__table"> <div class="soft__head"> <div class="col col--33 s-name"> Product name: </div> <div class="col col--20 s-cat"> Category: </div> <div class="col col--10 s-ss"> Smart Score: </div> <div class="col col--10 s-price"> Price: </div> <div class="col col--10 s-us"> User Satisf. </div> <div class="col col--16 s-ur"> User reviews: </div> <div class="clearfix"></div> </div> <div id="soft-table-products"> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/zendesk-helpdesk/" title="Zendesk" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/07/zendesk-logo2.png 186w" /> </div> <p>Zendesk</p> </a> <div class="col col--20 s-cat "> Industry-Specific Help Desk Software </div> <div class="col col--10 s-ss"> 9.7 </div> <div class="col col--10 s-price"> $19 </div> <div class="col col--10 s-us"> 98% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/zendesk-helpdesk/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>32 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/alloy-navigator/" title="Alloy Navigator" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Alloy Navigator reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/01/Alloy-Navigator-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2020/01/Alloy-Navigator-logo2.png 186w" /> </div> <p>Alloy Navigator</p> </a> <div class="col col--20 s-cat "> Industry-Specific Help Desk Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $19 </div> <div class="col col--10 s-us"> 98% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/alloy-navigator/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/kronodesk/" title="KronoDesk" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="KronoDesk reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/KronoDesk-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/KronoDesk-logo2.png 186w" /> </div> <p>KronoDesk</p> </a> <div class="col col--20 s-cat "> Industry-Specific Help Desk Software </div> <div class="col col--10 s-ss"> 6.5 </div> <div class="col col--10 s-price"> 19.99 </div> <div class="col col--10 s-us"> - </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/kronodesk/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/hubspot-service-hub/" title="HubSpot Service Hub" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="HubSpot Service Hub reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/hubspot2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/hubspot2.png 186w" /> </div> <p>HubSpot Service Hub</p> </a> <div class="col col--20 s-cat "> Industry-Specific Help Desk Software </div> <div class="col col--10 s-ss"> 9.0 </div> <div class="col col--10 s-price"> $18 </div> <div class="col col--10 s-us"> 98% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/hubspot-service-hub/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span ></span> </span> <span>11 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/azuredesk/" title="AzureDesk" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="AzureDesk reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2017/02/adl-93x48.png 93w, https://s.financesonline.com/uploads/2017/02/adl.png 120w" /> </div> <p>AzureDesk</p> </a> <div class="col col--20 s-cat "> Industry-Specific Help Desk Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $12 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/azuredesk/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>4 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/zoho-desk/" title="Zoho Desk" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zoho Desk reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Desk-93x48.png 93w, https://s.financesonline.com/uploads/2023/07/Small-Thumbnail-Zoho-Desk.png 186w" /> </div> <p>Zoho Desk</p> </a> <div class="col col--20 s-cat "> Industry-Specific Help Desk Software </div> <div class="col col--10 s-ss"> 9.0 </div> <div class="col col--10 s-price"> Free </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/zoho-desk/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>16 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/xsellco-fusion/" title="xSellco Helpdesk" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="xSellco Helpdesk reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/08/xsellco-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/08/xsellco-logo2.png 186w" /> </div> <p>xSellco Helpdesk</p> </a> <div class="col col--20 s-cat "> Industry-Specific Help Desk Software </div> <div class="col col--10 s-ss"> 8.8 </div> <div class="col col--10 s-price"> $79 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/xsellco-fusion/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/sysaid/" title="SysAid" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SysAid reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2024/02/sysaid-small-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2024/02/sysaid-small-thumbnail.png 186w" /> </div> <p>SysAid</p> </a> <div class="col col--20 s-cat "> Industry-Specific Help Desk Software </div> <div class="col col--10 s-ss"> 9.2 </div> <div class="col col--10 s-price"> by quote </div> <div class="col col--10 s-us"> 98% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/sysaid/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>67 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/liveagent/" title="LiveAgent" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="LiveAgent reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2019/07/liveagent-logo2-93x48.png 93w, https://s.financesonline.com/uploads/2019/07/liveagent-logo2.png 186w" /> </div> <p>LiveAgent</p> </a> <div class="col col--20 s-cat "> Industry-Specific Help Desk Software </div> <div class="col col--10 s-ss"> 9.4 </div> <div class="col col--10 s-price"> $9 </div> <div class="col col--10 s-us"> 99% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/liveagent/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>214 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/manageengine-servicedesk/" title="ManageEngine ServiceDesk Plus" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ManageEngine ServiceDesk Plus reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2015/04/sdeskl-93x48.png 93w, https://s.financesonline.com/uploads/2015/04/sdeskl.png 200w" /> </div> <p>ManageEngine ServiceDesk Plus</p> </a> <div class="col col--20 s-cat "> Industry-Specific Help Desk Software </div> <div class="col col--10 s-ss"> 8.7 </div> <div class="col col--10 s-price"> $10 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/manageengine-servicedesk/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span ></span> </span> <span>10 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/samanage-service-desk/" title="Samanage" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Samanage reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2015/01/saml-93x48.jpg 93w, https://s.financesonline.com/uploads/2015/01/saml.jpg 200w" /> </div> <p>Samanage</p> </a> <div class="col col--20 s-cat "> Industry-Specific Help Desk Software </div> <div class="col col--10 s-ss"> 8.9 </div> <div class="col col--10 s-price"> by quote </div> <div class="col col--10 s-us"> 98% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/samanage-service-desk/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span ></span> </span> <span>11 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/freshservice/" title="Freshservice" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Freshservice reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2014/11/fsel-93x48.png 93w, https://s.financesonline.com/uploads/2014/11/fsel.png 200w" /> </div> <p>Freshservice</p> </a> <div class="col col--20 s-cat "> Industry-Specific Help Desk Software </div> <div class="col col--10 s-ss"> 9.4 </div> <div class="col col--10 s-price"> $19 </div> <div class="col col--10 s-us"> 97% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/freshservice/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>11 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/teamsupport/" title="TeamSupport" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="TeamSupport reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/11/TeamSupport-small-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2023/11/TeamSupport-small-thumbnail.png 186w" /> </div> <p>TeamSupport</p> </a> <div class="col col--20 s-cat "> Industry-Specific Help Desk Software </div> <div class="col col--10 s-ss"> 9.1 </div> <div class="col col--10 s-price"> $50 </div> <div class="col col--10 s-us"> 99% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/teamsupport/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>18 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/kayako/" title="Kayako" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Kayako reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2014/11/kayako-logo1-93x48.png 93w, https://s.financesonline.com/uploads/2014/11/kayako-logo1.png 200w" /> </div> <p>Kayako</p> </a> <div class="col col--20 s-cat "> Industry-Specific Help Desk Software </div> <div class="col col--10 s-ss"> 9.0 </div> <div class="col col--10 s-price"> $9 </div> <div class="col col--10 s-us"> 95% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/kayako/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>16 user reviews</span> </a> </div> <div class="clearfix"></div> </div> </div> </div> </div> <div id="pagination" class="fot-pagination"><div class="fot-pagination__inner"><span class="mini-hide">Page 1 of 2</span><span class="fot-pagination__item fot-pagination__item--disabled">1</span><a class="fot-pagination__item" href="?page=2">2</a><a class="fot-pagination__item fot-pagination__item--last" href="?page=2">Last »</a><div class="clearfix"></div></div></div> <h3>Things to consider when you invest in a SaaS</h3> <p>To select a suitable SaaS vendor you need to consider key criteria such as privacy and security, support and service, and transparency.</p> <p>Find out if the vendor can be trusted with data security and privacy. Do they have procedures in place to protect your private information and data? Find about the security measures they use. This is an important aspect of a SaaS system that cannot be over-emphasized.</p> <p>It is essential that the provider offers consistent support to resolve any concerns quickly. Ask your potential vendors the following queries: Do they offer consulting and training services to help your employees to use the solution competently? Do they have an online support center that has valuable articles and training materials? What channels of support do they provide? Do they monitor problems till they are resolved? Is customer satisfaction measured? </p> <p>Does the SaaS provider conduct their business in a transparent and open manner? You can find out by requesting them for references you can contact. Talk to existing customers of the software to find out about the quality of service provided. Does the vendor make public the algorithms they use in the platform? Ask these queries to find a SaaS provider whom you can trust with your confidential customer and business data. </p> <div class="fot-faq"> <h3><span class="icon icon--faq"></span>Frequently asked questions about Industry-Specific Help Desk Software</h3> <div class="fot-faq__item"> <a href="#">What is the best industry-specific help desk software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q1"> <p>The best on our list is <a href="https://reviews.financesonline.com/p/zendesk-helpdesk/">Zendesk</a>, which offers an industry-grade help desk solution not only to large enterprises but also to SMBs. Veering away from the traditional help desk platform, Zendesk combines customer service and engagement tools in a single platform.</p> <p>Zendesk is equipped with robust help desk features, such as a ticketing system, call center, live chat, and messaging tools. It also offers self-service customer support like knowledge base and community forums.</p> <p>Beyond help desk functionalities, Zendesk also generates customer data that also turns this help desk system into a valuable lead source for insights that can help boost customer retention.</p> </div> </div> <div class="fot-faq__item"> <a href="#">What are the benefits of industry-specific help desk software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q2"> <p>Using industry-specific help desk software comes with a lot of benefits that enhance your customer support system. Some of these benefits include:</p> <p><b>Organized issue tracking.</b> Agents track and resolve queries using the same system. Automation tools also ensure that all issues and queries are handled and resolved in a timely manner.</p> <p><b>Improved productivity.</b> Help desk automation features allow agents to attend to issues and queries in a more efficient manner.</p> <p><b>Improved customer experience. </b>Timely and helpful responses, along with self-service portals, keep customers satisfied.</p> <p><b>Internal and external knowledge base.</b> Help desk systems are designed to make documentation easier and this is particularly helpful in documenting and organizing successful resolutions for agents to use as references in resolving recurring issues. These solutions can also be documented in the knowledge base that is accessible to customers.</p> </div> </div> <div class="fot-faq__item"> <a href="#">What are the features of industry-specific help desk software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q3"> <p>Help desk software systems are not meant to be identical but here are some of the industry-standard help desk features:</p> <p><strong>Multiple contact channels. </strong>Help desk software must be able to provide multiple contact options to customers, including phone support, live chat, email, and social media, among others.</p> <p><strong>Ticketing system. </strong>Support agents can respond to user queries and track issues in an organized manner.</p> <p><strong>Issue routing. </strong>Not all issues can be resolved on the help desk frontline. Issue routing features allow agents to escalate certain issues and queries to managers to provide customers with a more helpful response.</p> <p><strong>Automation tools. </strong>Streamline help desk-related processes, such as administrative and repetitive tasks, to save time and boost productivity.</p> <p><strong>Dashboard. </strong>Dashboards give agents and managers visibility into relevant data, such as the number of requests, urgent issues, backlogs, etc.</p> <p><strong>Self-service portals.</strong> A growing number of customers prefer researching answers to address their concerns and self-service portals like knowledge bases and community forums can provide the information customers may need.</p> <p><strong>Analytics. </strong>Customer queries, issues, and feedback are valuable sources of insights that can help your business deliver better customer experience.</p> </div> </div> <div class="fot-faq__item"> <a href="#">What is the easiest industry-specific help desk software to use? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q4"> <p>User-friendly help desk software must have a streamlined and straightforward design and functionality to help agents efficiently and effectively address customer queries. Below are the help desk solutions that rank high in the ease-of-use category:</p> <p><strong><a href="https://reviews.financesonline.com/p/zendesk-helpdesk/">Zendesk</a>. </strong>Used by more than 40,000 business organizations around the world, Zendesk takes the top spot of the most user-friendly help desk software with its robust automation, straightforward interface, and easy deployment.</p> <p><strong><a href="https://reviews.financesonline.com/p/freshservice/">Freshservice</a>. </strong>Freshservice is not only easy to install, but it can also run on autopilot, as well as allow agents to resolve issues and respond to queries from their mobile devices.</p> <p><strong><a href="https://reviews.financesonline.com/p/liveagent/">LiveAgent</a>.</strong> Designed to be simple and intuitive, LiveAgent is the ideal software for businesses that do not want to spend time and resources on extensive training sessions. LiveAgent’s interface is easy to navigate and can be learned by new users in a matter of hours.</p> </div> </div> <div class="fot-faq__item"> <a href="#">What is a good free industry-specific help desk software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q5"> <p>Here are three of the help desk software solutions that you can use for free:</p> <p><strong><a href="https://reviews.financesonline.com/p/zendesk-helpdesk/">Zendesk</a>.</strong> Zendesk’s tools are offered in scalable modules, two of which are free. The Zendesk Chat Lite module is limited to one concurrent chat and it also comes with chat rating and 30-day history retention. Meanwhile, Zendesk Guide Lite includes Zendesk support, knowledge base, support request form, and Google analytics reporting.</p> <p><strong><a href="https://reviews.financesonline.com/p/freshservice/">Freshservice</a>. </strong>Its Sprout plan offers basic features at zero cost and these features include incident management, knowledge base, and the capability to support a maximum of 100 end users.</p> <p><strong><a href="https://reviews.financesonline.com/p/zoho-desk/">Zoho Desk</a>. </strong>The free plan includes an extensive list of tools and features accessible to a maximum of three agents. These features include email inbox and web form, a customizable help center, knowledge base, community forums, rebranding, domain mapping, and priority SLAs. Also included are basic reporting capabilities, dashboards for agents and managers, ticket overview dashboard, team feed, and remote support for one user.</p> </div> </div> </div> <script type="application/ld+json">{ "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What is the best industry-specific help desk software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=85#faq-q1", "text": "<p>The best on our list is <a href=\"https://reviews.financesonline.com/p/zendesk-helpdesk/\">Zendesk</a>, which offers an industry-grade help desk solution not only to large enterprises but also to SMBs. Veering away from the traditional help desk platform, Zendesk combines customer service and engagement tools in a single platform.</p>\n<p>Zendesk is equipped with robust help desk features, such as a ticketing system, call center, live chat, and messaging tools. It also offers self-service customer support like knowledge base and community forums.</p>\n<p>Beyond help desk functionalities, Zendesk also generates customer data that also turns this help desk system into a valuable lead source for insights that can help boost customer retention.</p>\n" } }, { "@type": "Question", "name": "What are the benefits of industry-specific help desk software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=85#faq-q2", "text": "<p>Using industry-specific help desk software comes with a lot of benefits that enhance your customer support system. Some of these benefits include:</p>\n<p><b>Organized issue tracking.</b> Agents track and resolve queries using the same system. Automation tools also ensure that all issues and queries are handled and resolved in a timely manner.</p>\n<p><b>Improved productivity.</b> Help desk automation features allow agents to attend to issues and queries in a more efficient manner.</p>\n<p><b>Improved customer experience. </b>Timely and helpful responses, along with self-service portals, keep customers satisfied.</p>\n<p><b>Internal and external knowledge base.</b> Help desk systems are designed to make documentation easier and this is particularly helpful in documenting and organizing successful resolutions for agents to use as references in resolving recurring issues. These solutions can also be documented in the knowledge base that is accessible to customers.</p>\n" } }, { "@type": "Question", "name": "What are the features of industry-specific help desk software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=85#faq-q3", "text": "<p>Help desk software systems are not meant to be identical but here are some of the industry-standard help desk features:</p>\n<p><strong>Multiple contact channels. </strong>Help desk software must be able to provide multiple contact options to customers, including phone support, live chat, email, and social media, among others.</p>\n<p><strong>Ticketing system. </strong>Support agents can respond to user queries and track issues in an organized manner.</p>\n<p><strong>Issue routing. </strong>Not all issues can be resolved on the help desk frontline. Issue routing features allow agents to escalate certain issues and queries to managers to provide customers with a more helpful response.</p>\n<p><strong>Automation tools. </strong>Streamline help desk-related processes, such as administrative and repetitive tasks, to save time and boost productivity.</p>\n<p><strong>Dashboard. </strong>Dashboards give agents and managers visibility into relevant data, such as the number of requests, urgent issues, backlogs, etc.</p>\n<p><strong>Self-service portals.</strong> A growing number of customers prefer researching answers to address their concerns and self-service portals like knowledge bases and community forums can provide the information customers may need.</p>\n<p><strong>Analytics.\u00a0</strong>Customer queries, issues, and feedback are valuable sources of insights that can help your business deliver better customer experience.</p>\n" } }, { "@type": "Question", "name": "What is the easiest industry-specific help desk software to use?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=85#faq-q4", "text": "<p>User-friendly help desk software must have a streamlined and straightforward design and functionality to help agents efficiently and effectively address customer queries. Below are the help desk solutions that rank high in the ease-of-use category:</p>\n<p><strong><a href=\"https://reviews.financesonline.com/p/zendesk-helpdesk/\">Zendesk</a>. </strong>Used by more than 40,000 business organizations around the world, Zendesk takes the top spot of the most user-friendly help desk software with its robust automation, straightforward interface, and easy deployment.</p>\n<p><strong><a href=\"https://reviews.financesonline.com/p/freshservice/\">Freshservice</a>. </strong>Freshservice is not only easy to install, but it can also run on autopilot, as well as allow agents to resolve issues and respond to queries from their mobile devices.</p>\n<p><strong><a href=\"https://reviews.financesonline.com/p/liveagent/\">LiveAgent</a>.</strong> Designed to be simple and intuitive, LiveAgent is the ideal software for businesses that do not want to spend time and resources on extensive training sessions. LiveAgent’s interface is easy to navigate and can be learned by new users in a matter of hours.</p>\n" } }, { "@type": "Question", "name": "What is a good free industry-specific help desk software?", "acceptedAnswer": { "@type": "Answer", "@id": "https://financesonline.com/?post_type=acf-field&p=85#faq-q5", "text": "<p>Here are three of the help desk software solutions that you can use for free:</p>\n<p><strong><a href=\"https://reviews.financesonline.com/p/zendesk-helpdesk/\">Zendesk</a>.</strong> Zendesk’s tools are offered in scalable modules, two of which are free. The Zendesk Chat Lite module is limited to one concurrent chat and it also comes with chat rating and 30-day history retention. Meanwhile, Zendesk Guide Lite includes Zendesk support, knowledge base, support request form, and Google analytics reporting.</p>\n<p><strong><a href=\"https://reviews.financesonline.com/p/freshservice/\">Freshservice</a>. </strong>Its Sprout plan offers basic features at zero cost and these features include incident management, knowledge base, and the capability to support a maximum of 100 end users.</p>\n<p><strong><a href=\"https://reviews.financesonline.com/p/zoho-desk/\">Zoho Desk</a>.\u00a0</strong>The free plan includes an extensive list of tools and features accessible to a maximum of three agents. These features include email inbox and web form, a customizable help center, knowledge base, community forums, rebranding, domain mapping, and priority SLAs. Also included are basic reporting capabilities, dashboards for agents and managers, ticket overview dashboard, team feed, and remote support for one user.</p>\n" } } ] }</script> <div class="category__author" style="display: flex;"> <div class="category__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2020/07/jenny_chang.png?width=100&token=kFXI-ymij4CbrUzceXkLpA" alt="Jenny Chang" class="lazyload"> </div> <div class="category__author__desc"> <h4>By <a href="/author/jenny/" title="Jenny Chang">Jenny Chang</a></h4> <p>Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.</p> </div> <div class="clearfix"></div> </div> </div> <div class="clearfix"></div> <p class="updated">Updated <time datetime="2024-11-17T00:32:05+00:00" title="2024-11-17T00:32:05+00:00">November 17, 2024</time></p> </div> </div> </div> </div> </div> </div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <h3> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://financesonline.com/media/themes/fot/dist/img/information.png 1x,https://financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </h3> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an <a href="/scoring-methodology/" title="Scoring methodology">equal opportunity</a> to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.</p> </div> <script> window.addEventListener('FoExitPopupScriptLoaded', function() { fo_show_ep(); }); </script>  <div id="back-to-top" class="btn btn--top" title="Go to top"><span class="icon icon--arrow-down"></span>TOP</div>  <div id="fot-social" class="fot-social" data-id="85" data-type="term" data-url="https://financesonline.com/c/industry-help-desk-software/" style="opacity: 0;"> <div class="fot-social__el fot-social__el--network smaller"> <span class="icon icon--network"></span> </div> <a class="fot-social__el fb fb-button" href="https://www.facebook.com/sharer/sharer.php?u=https://reviews.financesonline.com/p/zendesk-helpdesk/" target="_blank"> <div> <span class="icon icon--fb"></span> <span class="txt">Share</span> </div> </a> <a class="fot-social__el tw" href="http://twitter.com/share?url=https://reviews.financesonline.com/p/zendesk-helpdesk/" target="_blank"> <div> <span class="icon icon--tw"></span> <span class="txt">Tweet</span> </div> </a> <a class="fot-social__el li" href="https://www.linkedin.com/shareArticle?mini=true&url=https://reviews.financesonline.com/p/zendesk-helpdesk/" target="_blank"> <div> <span class="icon icon--in"></span> <span class="txt">Share</span> </div> </a> </div>  <style> .footer li { width: 100%!important; float:none; } @media screen and (min-width: 481px) { .footer ul { display: block!important; } } @media screen and (max-width: 480px) { .footer ul { margin-bottom: 0; display: none; } .footer li { width: 50%!important; float:left; } .footer ul:after { content: ''; clear: both; display: block; } .footer__heading { cursor:pointer; } } </style> <div class="footer"> <div class="main-container "> <div class="col col--50 col--sm"> <a href="https://financesonline.com" title="FinancesOnline Homepage" class="footer__title"><span>Finances</span>Online</a> <p><strong>EU Office:</strong> Grojecka 70/13 Warsaw, 02-359 Poland</p> <p><strong>US Office:</strong> 120 St James Ave Floor 6, Boston, MA 02116</p> <a href="/add-product/" class="btn btn--listed" title="Get listed page"><span class="icon icon--add"></span>GET LISTED</a> </div> <div class="col col--50 col--sm"> <div class="col col--33 col--sm"> <div class="footer__heading">Company</div> <ul> <li><a href="/about-us/" title="About Us">About Us</a></li> <li><a href="/contact-us/" title="Contact Us">Contact Us</a></li> <li><a href="/add-product/" title="Add Your Product">Add Your Product</a></li> <li><a href="/careers/" title="Careers">Careers</a></li> <li><a href="/research-center/" title="Research Center">Research Center</a></li> <li><a href="/research-team/" title="Research Team">Research Team</a></li> </ul> </div> <div class="col col--33 col--sm"> <div class="footer__heading">Policies</div> <ul> <li><a href="/terms-of-use/" title="Terms of Use">Terms of Use</a></li> <li><a href="/privacy-policy/" title="Privacy Policy">Privacy Policy</a></li> <li><a href="/cookies-policy/" title="Cookies Policy">Cookies Policy</a></li> <li><a href="/scoring-methodology/" title="Scoring Methodology">Scoring Methodology</a></li> <li><a href="/ccpa/" title="Do not sell my personal information">Do not sell my personal information</a></li> </ul> </div> <div class="col col--33 col--sm"> <div class="footer__heading">Content</div> <ul> <li><a href="/write-for-us/" title="Write For Us">Write For Us</a></li> <li><a href="/software-for-small-business/" title="For Small Business">For Small Business</a></li> <li><a href="/topapps/" title="Top Software">Top Software</a></li> <li><a href="https://reviews.financesonline.com/" title="Software reviews">Software reviews</a></li> <li><a href="https://comparisons.financesonline.com/" title="Software comparisons">Software comparisons</a></li> <li><a href="https://alternatives.financesonline.com/" title="Software alternatives">Software alternatives</a></li> </ul> </div> </div> <div class="clearfix"></div> </div> <div class="footer__copyright"> <div class="main-container "> <p class="mini-hide">Copyright © 2024 FinancesOnline. 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Best Industry Help Desk Software in 2024 | FinancesOnline