Dynamics 365 Blog | Modernizing Business with Cloud and AI

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Business Central</span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> </li> </ul> </div> </div> </div> </div> <div class="front-page__posts-container pt-sm-5 pt-4 pb-5"> <div class="container position-relative z-1"> <div data-load-more-content class="front-page__posts row" data-bi-an="Recent Article" itemscope itemtype="https://schema.org/Blog"> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-192320" class="card material-card h-100 mb-2 is-entire-card-clickable post-192320 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai product-dynamics-365-sales content-type-analyst-reports content-type-customer-stories audience-business-leader ms-author-author-6236 review-flag-1593580412-535 review-flag-1593580425-950 review-flag-2-1593580434-938 review-flag-and-o-1593580421-190 review-flag-gartn-1680212572-445"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/377376-featured-image-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="retail worker with tablet" decoding="async" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/377376-featured-image-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/377376-featured-image-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/377376-featured-image-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/377376-featured-image.webp 1280w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/analyst-reports/" data-bi-id="4710" data-bi-cn="Analyst reports" data-bi-ct="post categories" > Analyst reports </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-sales/" data-bi-id="4713" data-bi-cn="Dynamics 365 Sales" data-bi-ct="post categories" > Dynamics 365 Sales </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-10-31T08:00:00-07:00">Oct 31</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 5 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for Sales Force Automation Platforms  " data-bi-id="192320" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/10/31/microsoft-named-a-leader-in-the-2024-gartner-magic-quadrant-for-sales-force-automation-platforms/" > <span>Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for Sales Force Automation Platforms  </span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">Microsoft has been recognized as a Leader in the 2024 Magic Quadrant for Sales Force Automation for the fourteenth consecutive year.</p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-192318" class="card material-card h-100 mb-2 is-entire-card-clickable post-192318 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai tag-copilot product-dynamics-365-customer-insights content-type-analyst-reports audience-business-leader ms-author-author-6236 review-flag-1593580412-535 review-flag-1593580425-950 review-flag-7-1593580459-505 review-flag-and-o-1593580421-190 review-flag-gartn-1680212572-445 review-flag-never-1593580311-709 review-flag-new-1593580245-522"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/10.9-featured-image-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="retail workers looking at tablet" decoding="async" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/10.9-featured-image-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/10.9-featured-image-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/10.9-featured-image-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/10.9-featured-image.webp 1280w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/analyst-reports/" data-bi-id="4710" data-bi-cn="Analyst reports" data-bi-ct="post categories" > Analyst reports </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-customer-insights/" data-bi-id="4893" data-bi-cn="Dynamics 365 Customer Insights" data-bi-ct="post categories" > Dynamics 365 Customer Insights </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-10-30T08:00:00-07:00">Oct 30</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 3 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms " data-bi-id="192318" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/10/30/microsoft-named-a-leader-in-the-2024-gartner-magic-quadrant-for-b2b-marketing-automation-platforms/" > <span>Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms </span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">Microsoft has been recognized as a Leader in the 2024 Gartner Magic Quadrant™ for B2B Marketing Automation Platforms. </p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-192356" class="card material-card h-100 mb-2 is-entire-card-clickable post-192356 post type-post status-publish format-standard has-post-thumbnail hentry tag-business-applications-launch-event product-dynamics-365-business-central product-dynamics-365-contact-center product-dynamics-365-customer-service product-dynamics-365-field-service product-dynamics-365-finance product-dynamics-365-sales product-dynamics-365-supply-chain-management content-type-events content-type-news-and-product-updates topic-ai audience-business-leader ms-author-author-6236 review-flag-1593580412-535 review-flag-2-1593580434-938 review-flag-4-1593580444-193 review-flag-7-1593580459-505 review-flag-9-1593580469-657 review-flag-new-1593580245-522"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="168" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/featured-image-10.15-300x168.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="abstract image" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/featured-image-10.15-300x168.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/featured-image-10.15-1024x573.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/featured-image-10.15-768x430.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/featured-image-10.15.webp 1280w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/events/" data-bi-id="15" data-bi-cn="Events" data-bi-ct="post categories" > Events </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-business-central/" data-bi-id="4707" data-bi-cn="Dynamics 365 Business Central" data-bi-ct="post categories" > Dynamics 365 Business Central </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-10-16T08:00:00-07:00">Oct 16</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 2 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="Explore what’s new for Copilot and Dynamics 365 at the Business Applications Launch Event" data-bi-id="192356" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/10/16/explore-whats-new-for-copilot-and-dynamics-365-at-the-business-applications-launch-event/" > <span>Explore what’s new for Copilot and Dynamics 365 at the Business Applications Launch Event</span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">Register today for this virtual event on Tuesday, October 29, 2024, where we will showcase highlights from release wave 2.</p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-192276" class="card material-card h-100 mb-2 is-entire-card-clickable post-192276 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai product-dynamics-365-field-service content-type-customer-stories content-type-tips-and-guides audience-business-leader ms-author-author-6236 review-flag-1593580412-535 review-flag-1593580425-950 review-flag-24-7-1680212846-567 review-flag-5-1593580450-212 review-flag-7-1593580459-505 review-flag-inter-1680213142-33 review-flag-iot-1680213317-56 review-flag-machi-1680214146-670 review-flag-partn-1593580281-976 review-flag-the-m-1680214360-641"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.23-d365-FI-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="field service worker on tablet" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.23-d365-FI-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.23-d365-FI-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.23-d365-FI-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.23-d365-FI.webp 1260w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/tips-and-guides/" data-bi-id="7688" data-bi-cn="Tips and guides" data-bi-ct="post categories" > Tips and guides </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-field-service/" data-bi-id="4704" data-bi-cn="Dynamics 365 Field Service" data-bi-ct="post categories" > Dynamics 365 Field Service </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-09-26T08:00:00-07:00">Sep 26</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 5 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="Harnessing transformative AI for field service excellence" data-bi-id="192276" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/09/26/harnessing-transformative-ai-for-field-service-excellence/" > <span>Harnessing transformative AI for field service excellence</span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">Microsoft Dynamics 365 Field Service customers can use Connected Field Service to seamlessly connect their IoT devices to diagnose problems.</p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-192203" class="card material-card h-100 mb-2 is-entire-card-clickable post-192203 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai tag-copilot product-dynamics-365-customer-service content-type-thought-leadership audience-business-leader ms-author-author-6236 review-flag-2-1593580434-938 review-flag-3-1593580439-147 review-flag-4-1593580444-193 review-flag-micro-1680215157-511 review-flag-new-1593580245-522"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.3-cloud-FI-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="Author headshot next to series name "All in on AI"" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.3-cloud-FI-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.3-cloud-FI-1024x575.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.3-cloud-FI-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.3-cloud-FI.webp 1260w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/thought-leadership/" data-bi-id="18" data-bi-cn="Thought leadership" data-bi-ct="post categories" > Thought leadership </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-customer-service/" data-bi-id="4714" data-bi-cn="Dynamics 365 Customer Service" data-bi-ct="post categories" > Dynamics 365 Customer Service </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-09-04T08:00:00-07:00">Sep 4</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 6 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="All in on AI: Exploring Microsoft’s AI journey through customer service" data-bi-id="192203" data-bi-ct="title link" href="https://www.microsoft.com/en-us/microsoft-cloud/blog/2024/09/04/all-in-on-ai-exploring-microsofts-ai-journey-through-customer-service/" > <span>All in on AI: Exploring Microsoft’s AI journey through customer service</span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">Our customer service teams are using AI solutions like Microsoft Copilot to ensure our customer service employees are empowered to focus on the most meaningful parts of their jobs.</p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-192044" class="card material-card h-100 mb-2 is-entire-card-clickable post-192044 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai tag-copilot product-dynamics-365-finance product-dynamics-365-supply-chain-management product-microsoft-365-copilot-for-finance content-type-thought-leadership topic-ai audience-business-leader ms-author-author-6197 review-flag-1593580425-950 review-flag-2-1593580434-938 review-flag-3-1593580439-147 review-flag-5-1593580450-212 review-flag-9-1593580469-657 review-flag-and-o-1593580421-190 review-flag-forre-1680212567-456 review-flag-free-1593619511-304 review-flag-gartn-1680212572-445 review-flag-idc-1680212578-931 review-flag-integ-1593580285-687 review-flag-manpo-1593580388-286 review-flag-new-1593580245-522 review-flag-perce-1706214388-910"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/D365_363349_Blog_240821-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="Businesswoman sitting at a table in an office, typing on her laptop with focus. The image is overlaid with the Dynamics 365 icon on the left." decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/D365_363349_Blog_240821-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/D365_363349_Blog_240821-1024x575.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/D365_363349_Blog_240821-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/D365_363349_Blog_240821.webp 1260w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/thought-leadership/" data-bi-id="18" data-bi-cn="Thought leadership" data-bi-ct="post categories" > Thought leadership </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-supply-chain-management/" data-bi-id="5235" data-bi-cn="Dynamics 365 Supply Chain Management" data-bi-ct="post categories" > Dynamics 365 Supply Chain Management </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-08-29T08:00:00-07:00">Aug 29</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 5 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="Transforming ERP, and the speed of business, with generative AI" data-bi-id="192044" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/08/29/transforming-erp-and-the-speed-of-business-with-generative-ai/" > <span>Transforming ERP, and the speed of business, with generative AI</span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing. New business models disrupt the way companies sell products and services, blurring industry lines and transforming customer experiences.</p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-192065" class="card material-card h-100 mb-2 is-entire-card-clickable post-192065 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai product-dynamics-365-customer-insights product-dynamics-365-sales product-microsoft-365-copilot-for-sales content-type-customer-stories content-type-thought-leadership audience-business-leader ms-author-author-6236 review-flag-1593580412-535 review-flag-2-1593580434-938 review-flag-3-1593580439-147 review-flag-4-1593580444-193 review-flag-5-1593580450-212 review-flag-6-1593580454-668 review-flag-7-1593580459-505 review-flag-ai-driven-ai-driven review-flag-forre-1680212567-456 review-flag-free-1593619511-304 review-flag-new-1593580245-522"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/364767-featured-image-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="Abstract of a group of empolyees" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/364767-featured-image-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/364767-featured-image-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/364767-featured-image-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/364767-featured-image.webp 1260w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/thought-leadership/" data-bi-id="18" data-bi-cn="Thought leadership" data-bi-ct="post categories" > Thought leadership </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-customer-insights/" data-bi-id="4893" data-bi-cn="Dynamics 365 Customer Insights" data-bi-ct="post categories" > Dynamics 365 Customer Insights </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-08-29T08:00:00-07:00">Aug 29</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 6 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="Elevating experiences with AI, from productivity to personalization " data-bi-id="192065" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/08/29/elevating-experiences-with-ai-from-productivity-to-personalization/" > <span>Elevating experiences with AI, from productivity to personalization </span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">In this blog post, we’re going to focus on the third item: elevating customer and employee experiences by showing how AI-enabled CRM platforms help increase productivity and provide unprecedented levels of personalized service across three key business functions: marketing, sales, and customer service.</p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-192061" class="card material-card h-100 mb-2 is-entire-card-clickable post-192061 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai product-dynamics-365-field-service product-dynamics-365-remote-assist product-dynamics-365-sales product-microsoft-365-copilot-for-sales content-type-customer-stories audience-business-leader ms-author-author-6236 review-flag-1593580768-560 review-flag-1593580412-535 review-flag-5-1593580450-212 review-flag-9-1593580469-657 review-flag-alway-1593580307-456 review-flag-never-1593580311-709 review-flag-new-1593580245-522"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/8.27-Featured-Image-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="woman holding tablet" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/8.27-Featured-Image-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/8.27-Featured-Image-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/8.27-Featured-Image-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/8.27-Featured-Image.webp 1280w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/customer-stories/" data-bi-id="13" data-bi-cn="Customer stories" data-bi-ct="post categories" > Customer stories </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-field-service/" data-bi-id="4704" data-bi-cn="Dynamics 365 Field Service" data-bi-ct="post categories" > Dynamics 365 Field Service </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-08-28T08:00:00-07:00">Aug 28</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 6 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365" data-bi-id="192061" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/08/28/gj-pepsi-profit-rises-by-30-million-with-microsoft-dynamics-365/" > <span>G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365</span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, and cost savings by implementing solutions including Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Remote Assist, Microsoft Dynamics 365 Sales, and other Microsoft technologies.</p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-192013" class="card material-card h-100 mb-2 is-entire-card-clickable post-192013 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai tag-copilot product-dynamics-365-finance product-dynamics-365-project-operations product-dynamics-365-supply-chain-management content-type-thought-leadership audience-business-leader ms-author-author-6236 review-flag-anywh-1593580316-165 review-flag-free-1593619511-304 review-flag-integ-1593580285-687 review-flag-new-1593580245-522"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/featured-image-8.13-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="abstract image" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/featured-image-8.13-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/featured-image-8.13-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/featured-image-8.13-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/featured-image-8.13.webp 1280w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/thought-leadership/" data-bi-id="18" data-bi-cn="Thought leadership" data-bi-ct="post categories" > Thought leadership </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-supply-chain-management/" data-bi-id="5235" data-bi-cn="Dynamics 365 Supply Chain Management" data-bi-ct="post categories" > Dynamics 365 Supply Chain Management </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-08-19T09:00:00-07:00">Aug 19</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 5 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="Generative AI in ERP means more accurate planning across the organization " data-bi-id="192013" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/08/19/generative-ai-in-erp-means-more-accurate-planning-across-the-organization/" > <span>Generative AI in ERP means more accurate planning across the organization </span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">EAs businesses have become more complex and computing more ubiquitous, ERP platforms have grown into aggregated tech stacks or suites with vertical extensions that track data from supply chain, logistics, asset management, HR, finance, and virtually every aspect of the business. But adding all those facets—and their attendant data streams—to the picture can clutter the frame, hampering the agility of an ERP platform. </p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-191753" class="card material-card h-100 mb-2 is-entire-card-clickable post-191753 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai content-type-events topic-ai audience-business-leader ms-author-author-6197 review-flag-2-1593580434-938 review-flag-3-1593580439-147 review-flag-4-1593580444-193 review-flag-5-1593580450-212 review-flag-new-1593580245-522"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_355244_Blog_240716_1260-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="Remote worker interacts with frontline worker via Teams and Guides on mobile. The image is framed with a think blue border on the left side including the Dynamics 365 Field Service icon." decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_355244_Blog_240716_1260-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_355244_Blog_240716_1260-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_355244_Blog_240716_1260-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_355244_Blog_240716_1260.webp 1260w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/events/" data-bi-id="15" data-bi-cn="Events" data-bi-ct="post categories" > Events </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-07-22T08:00:00-07:00">Jul 22</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 5 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="5 steps for becoming AI-ready in field service" data-bi-id="191753" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/07/22/5-steps-for-becoming-ai-ready-in-field-service/" > <span>5 steps for becoming AI-ready in field service</span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">The era of AI came upon us quickly, and many business leaders are scrambling to determine AI strategies that provide the best way forward for their employees and customers alike. The 2024 Microsoft Work Trend Index shows that 79% of leaders agree that their company needs to adopt AI to stay competitive; however, 60% of leaders worry that their organization lacks a plan and a vision for implementing AI.</p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-191721" class="card material-card h-100 mb-2 is-entire-card-clickable post-191721 post type-post status-publish format-standard has-post-thumbnail hentry tag-power-platform tag-release-wave product-dynamics-365-business-central product-dynamics-365-customer-insights product-dynamics-365-customer-service product-dynamics-365-field-service product-dynamics-365-finance product-dynamics-365-human-resources product-dynamics-365-project-operations product-dynamics-365-sales product-dynamics-365-supply-chain-management product-microsoft-365-copilot-for-finance product-microsoft-365-copilot-for-sales product-microsoft-365-copilot-for-service content-type-news-and-product-updates audience-business-leader ms-author-author-6236 review-flag-1593580425-950 review-flag-2-1593580434-938 review-flag-ai-driven-ai-driven review-flag-new-1593580245-522"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_351372_BLOG_240704-7.5-featured-image-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="colleagues gathered around computer" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_351372_BLOG_240704-7.5-featured-image-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_351372_BLOG_240704-7.5-featured-image-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_351372_BLOG_240704-7.5-featured-image-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_351372_BLOG_240704-7.5-featured-image.webp 1280w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/news-and-product-updates/" data-bi-id="4690" data-bi-cn="News and product updates" data-bi-ct="post categories" > News and product updates </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/microsoft-365-copilot-for-service/" data-bi-id="8012" data-bi-cn="Microsoft 365 Copilot for Service" data-bi-ct="post categories" > Microsoft 365 Copilot for Service </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-07-16T09:00:00-07:00">Jul 16</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 8 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform now available " data-bi-id="191721" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/07/16/2024-release-wave-2-plans-for-microsoft-dynamics-365-and-microsoft-power-platform-now-available/" > <span>2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform now available </span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform.</p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-191677" class="card material-card h-100 mb-2 is-entire-card-clickable post-191677 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai tag-automation product-dynamics-365-contact-center product-dynamics-365-customer-service content-type-news-and-product-updates topic-ai audience-business-leader ms-author-author-6236 review-flag-1593580768-560 review-flag-1593580425-950 review-flag-2-1593580434-938 review-flag-4-1593580444-193 review-flag-new-1593580245-522 review-flag-partn-1593580276-977"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/MSFT_D365_JUN26_351074_Blog_Blogheader_240626_V3-F1-6.27-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="call center employee" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/MSFT_D365_JUN26_351074_Blog_Blogheader_240626_V3-F1-6.27-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/MSFT_D365_JUN26_351074_Blog_Blogheader_240626_V3-F1-6.27-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/MSFT_D365_JUN26_351074_Blog_Blogheader_240626_V3-F1-6.27-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/MSFT_D365_JUN26_351074_Blog_Blogheader_240626_V3-F1-6.27.webp 1280w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/news-and-product-updates/" data-bi-id="4690" data-bi-cn="News and product updates" data-bi-ct="post categories" > News and product updates </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-contact-center/" data-bi-id="8130" data-bi-cn="Dynamics 365 Contact Center" data-bi-ct="post categories" > Dynamics 365 Contact Center </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-07-01T08:00:00-07:00">Jul 1</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 2 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="Microsoft Dynamics 365 Contact Center is now generally available " data-bi-id="191677" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/07/01/microsoft-dynamics-365-contact-center-is-now-generally-available/" > <span>Microsoft Dynamics 365 Contact Center is now generally available </span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers. </p> </div> 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