CINXE.COM

<!DOCTYPE html> <html lang="en-US" class="no-js"> <head> <meta charset="UTF-8" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <script>(function(html){html.className = html.className.replace(/\bno-js\b/,'js')})(document.documentElement);</script> <script>(function(html){html.className = html.className.replace(/\bno-js\b/,'js')})(document.documentElement);</script> <link rel="shortcut icon" href="https://c.s-microsoft.com/favicon.ico?v2" type="image/x-icon" /> <link rel="dns-prefetch" href="//target.microsoft.com"> <link rel="dns-prefetch" href="//microsoftmscompoc.tt.omtrdc.net"> <link rel="preload" href="https://wcpstatic.microsoft.com/mscc/lib/v2/wcp-consent.js" as="script"> <link rel="preload" href="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/plugins/ms-metrics/assets/js/at.2.9.0.js" as="script"> <meta name="awa-pageType" content="Business Decision Makers"> <meta name="awa-market" content="en-us"> <meta name="awa-env" content="Production"> <meta name="awa-pgidx" content="1"> <meta name="awa-pgtot" content="152"> <meta name="awa-aud" content="Business Decision Makers"> <meta name="awa-product" content="Dynamics 365 Sales"> <meta name="awa-pgsrvcs" content="Analyst reports,Customer stories"> <meta name="awa-totalcmnt" content="0"> <meta name='robots' content='index, max-image-preview:large' />  <title>Business Decision Makers - Microsoft Dynamics 365 Blog</title> <meta name="description" content="Read the latest news and posts for Business Decision Makers from Microsoft's team of experts at Microsoft Dynamics 365 Blog." /> <link rel="canonical" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" /> <link rel="next" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/page/2/" /> <meta property="og:locale" content="en_US" /> <meta property="og:type" content="article" /> <meta property="og:title" content="Business Decision Makers - Microsoft Dynamics 365 Blog" /> <meta property="og:description" content="Read the latest news and posts for Business Decision Makers from Microsoft's team of experts at Microsoft Dynamics 365 Blog." /> <meta property="og:url" content="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" /> <meta property="og:site_name" content="Microsoft Dynamics 365 Blog" /> <meta property="og:image" content="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/04/Microsoft-logo_rgb_c-gray_950.png" /> <meta property="og:image:width" content="950" /> <meta property="og:image:height" content="413" /> <meta property="og:image:type" content="image/png" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:image" content="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2022/04/Microsoft-logo_rgb_c-gray_950.png" /> <script type="application/ld+json" class="yoast-schema-graph">{"@context":"https://schema.org","@graph":[{"@type":"CollectionPage","@id":"https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/","url":"https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/","name":"Business Decision Makers - Microsoft Dynamics 365 Blog","isPartOf":{"@id":"https://www.microsoft.com/en-us/dynamics-365/blog/#website"},"primaryImageOfPage":{"@id":"https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/#primaryimage"},"image":{"@id":"https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/#primaryimage"},"thumbnailUrl":"https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/377376-featured-image.webp","description":"Read the latest news and posts for Business Decision Makers from Microsoft's team of experts at Microsoft Dynamics 365 Blog.","breadcrumb":{"@id":"https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/#breadcrumb"},"inLanguage":"en-US"},{"@type":"ImageObject","inLanguage":"en-US","@id":"https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/#primaryimage","url":"https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/377376-featured-image.webp","contentUrl":"https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/377376-featured-image.webp","width":1280,"height":720,"caption":"retail worker with tablet"},{"@type":"BreadcrumbList","@id":"https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.microsoft.com/en-us/dynamics-365/blog/"},{"@type":"ListItem","position":2,"name":"Business Decision Makers"}]},{"@type":"WebSite","@id":"https://www.microsoft.com/en-us/dynamics-365/blog/#website","url":"https://www.microsoft.com/en-us/dynamics-365/blog/","name":"Microsoft Dynamics 365 Blog","description":"Modernizing Business Process with Cloud and AI","publisher":{"@id":"https://www.microsoft.com/en-us/dynamics-365/blog/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https://www.microsoft.com/en-us/dynamics-365/blog/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https://www.microsoft.com/en-us/dynamics-365/blog/#organization","name":"Dynamics 365 Blog","url":"https://www.microsoft.com/en-us/dynamics-365/blog/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https://www.microsoft.com/en-us/dynamics-365/blog/#/schema/logo/image/","url":"https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2019/08/Microsoft-Logo.png","contentUrl":"https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2019/08/Microsoft-Logo.png","width":259,"height":194,"caption":"Dynamics 365 Blog"},"image":{"@id":"https://www.microsoft.com/en-us/dynamics-365/blog/#/schema/logo/image/"}}]}</script>  <script> // Define Adobe Target Property var at_property = "beedee45-3f39-f022-9e83-653d86f7267c"; // Workspace Name ! function () { window.tt_getCookie = function (t) { var e = RegExp(t + "[^;]+").exec(document.cookie); return decodeURIComponent(e ? e.toString().replace(/^[^=]+./, "") : "") } var t = tt_getCookie("MC1"), e = tt_getCookie("MSFPC"); function o(t) { return t.split("=")[1].slice(0, 32) } var n = ""; if ("" != t) n = o(t); else if ("" != e) n = o(e); if (n.length > 0) var r = n; if (n.length > 0 && at_property != "") { window.targetPageParams = function () { return { "mbox3rdPartyId": r, "at_property": at_property } } } else if (at_property != "") { window.targetPageParams = function () { return { "at_property": at_property } } } }(); // ContentSquare functions function isEmpty(val) { return (val === undefined || val == null || val.length <= 0) ? true : false; } function key(obj) { return Object.keys(obj) .map(function(k) { return k + "" + obj[k]; }) .join(""); } function distinct(arr) { var result = arr.reduce(function(acc, e) { acc[key(e)] = e; return acc;}, {}); return Object.keys(result) .map(function(k) { return result[k]; }); } // Adobe Analytics data collection / ContentSquare ttMeta Object **DO NOT ALTER** var tnt_response = ""; document.addEventListener("at-request-succeeded", function (e) { if (e.detail.analyticsDetails != undefined) { /*** 1DS ***/ window.check1DS = function (j) { // function to check either 1DS or JSLL if ( (typeof analytics !== 'undefined') && typeof analytics.isInitialized === 'function' && analytics.isInitialized()) { // Check for 1DS tnt_response = e.detail; //ContentUpdate Event with Target Friendly names if (e.detail.responseTokens != undefined) { //checks for friendly name data from response tokens console.log("1DS - present with response tokens"); //ContentUpdate Event with tnta analytics.captureContentUpdate( { actionType: "A", behavior: "12", content: JSON.stringify({}), pageTags: { tnta: (tnt_response && tnt_response.analyticsDetails[0] ? tnt_response.analyticsDetails[0].payload.tnta : ''), //a4t data payload } } ) var tt_activityCount = e.detail.responseTokens.length; for (i = 0; i < tt_activityCount; i++) { //1DS Content Update console.log('1DS - started captureContentCall - i=' + i); analytics.captureContentUpdate( { actionType: "A", behavior: "12", content: JSON.stringify({}), pageTags: { tnta: '', // null out tnta to prevent duplicate A4T hits at_activity_name: (tnt_response && tnt_response.responseTokens[i] ? tnt_response.responseTokens[i]["activity.name"] : ''), //friendly name target activity at_exp_name: (tnt_response && tnt_response.responseTokens[i] ? tnt_response.responseTokens[i]["experience.name"] : ''), // friendly name target experience at_activity_id: (tnt_response && tnt_response.responseTokens[i] ? tnt_response.responseTokens[i]["activity.id"] : ''), at_exp_id: (tnt_response && tnt_response.responseTokens[i] ? tnt_response.responseTokens[i]["experience.id"] : '') } } ) } console.log('1DS - completed captureContentCall'); // ttMETA object set for ContentSquare pickup window.ttMETA = typeof(window.ttMETA) != "undefined" ? window.ttMETA : []; var tokens = e.detail.responseTokens; if (isEmpty(tokens)) { return; } var uniqueTokens = distinct(tokens); uniqueTokens.forEach(function(token) { window.ttMETA.push({ 'CampaignName': token["activity.name"], 'CampaignId': token["activity.id"], 'RecipeName': token["experience.name"], 'RecipeId': token["experience.id"], 'OfferId': token["option.id"], 'OfferName': token["option.name"] }); }); } else { console.log("1DS - present, no response tokens"); } } else { console.log('1DS - looping 1DS check'); if(j < 40) { j++; setTimeout(function(){check1DS(j)}, 250); console.log('1DS - looping 1DS check - loop j=' + j); } } }; check1DS(1); /*** /1DS ***/ } }); </script> <script> function adobeTargetTracking() { var s = document.createElement( 'script' ); var src = "https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/plugins/ms-metrics/assets/js/at.2.9.0.js"; s.setAttribute( 'src', src ); document.body.appendChild( s ); } </script>  <link rel='dns-prefetch' href='//wcpstatic.microsoft.com' /> <link rel='dns-prefetch' href='//www.microsoft.com' /> <link rel='dns-prefetch' href='//js.monitor.azure.com' /> <link rel="alternate" type="application/rss+xml" title="Microsoft Dynamics 365 Blog » Feed" href="https://www.microsoft.com/en-us/dynamics-365/blog/feed/" /> <link rel="alternate" type="application/rss+xml" title="Microsoft Dynamics 365 Blog » Business Decision Makers Audience Feed" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/feed/" /> <link rel='stylesheet' id='wp-block-library-css' href='https://www.microsoft.com/en-us/dynamics-365/blog/wp-includes/css/dist/block-library/style.min.css?ver=6.6.2' type='text/css' media='all' /> <style id='co-authors-plus-coauthors-style-inline-css' type='text/css'> .wp-block-co-authors-plus-coauthors.is-layout-flow [class*=wp-block-co-authors-plus]{display:inline} </style> <style id='co-authors-plus-avatar-style-inline-css' type='text/css'> .wp-block-co-authors-plus-avatar :where(img){height:auto;max-width:100%;vertical-align:bottom}.wp-block-co-authors-plus-coauthors.is-layout-flow .wp-block-co-authors-plus-avatar :where(img){vertical-align:middle}.wp-block-co-authors-plus-avatar:is(.alignleft,.alignright){display:table}.wp-block-co-authors-plus-avatar.aligncenter{display:table;margin-inline:auto} </style> <style id='co-authors-plus-image-style-inline-css' type='text/css'> .wp-block-co-authors-plus-image{margin-bottom:0}.wp-block-co-authors-plus-image :where(img){height:auto;max-width:100%;vertical-align:bottom}.wp-block-co-authors-plus-coauthors.is-layout-flow .wp-block-co-authors-plus-image :where(img){vertical-align:middle}.wp-block-co-authors-plus-image:is(.alignfull,.alignwide) :where(img){width:100%}.wp-block-co-authors-plus-image:is(.alignleft,.alignright){display:table}.wp-block-co-authors-plus-image.aligncenter{display:table;margin-inline:auto} </style> <style id='safe-svg-svg-icon-style-inline-css' type='text/css'> .safe-svg-cover{text-align:center}.safe-svg-cover .safe-svg-inside{display:inline-block;max-width:100%}.safe-svg-cover svg{height:100%;max-height:100%;max-width:100%;width:100%} </style> <style id='elasticpress-related-posts-style-inline-css' type='text/css'> .editor-styles-wrapper .wp-block-elasticpress-related-posts ul,.wp-block-elasticpress-related-posts ul{list-style-type:none;padding:0}.editor-styles-wrapper .wp-block-elasticpress-related-posts ul li a>div{display:inline} </style> <style id='global-styles-inline-css' type='text/css'> :root{--wp--preset--aspect-ratio--square: 1;--wp--preset--aspect-ratio--4-3: 4/3;--wp--preset--aspect-ratio--3-4: 3/4;--wp--preset--aspect-ratio--3-2: 3/2;--wp--preset--aspect-ratio--2-3: 2/3;--wp--preset--aspect-ratio--16-9: 16/9;--wp--preset--aspect-ratio--9-16: 9/16;--wp--preset--color--black: #000000;--wp--preset--color--cyan-bluish-gray: #abb8c3;--wp--preset--color--white: #ffffff;--wp--preset--color--pale-pink: #f78da7;--wp--preset--color--vivid-red: #cf2e2e;--wp--preset--color--luminous-vivid-orange: #ff6900;--wp--preset--color--luminous-vivid-amber: #fcb900;--wp--preset--color--light-green-cyan: #7bdcb5;--wp--preset--color--vivid-green-cyan: #00d084;--wp--preset--color--pale-cyan-blue: #8ed1fc;--wp--preset--color--vivid-cyan-blue: #0693e3;--wp--preset--color--vivid-purple: #9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgba(6,147,227,1) 0%,rgb(155,81,224) 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgba(255,105,0,1) 0%,rgb(207,46,46) 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);--wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);--wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);--wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);--wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);--wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);--wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);--wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);--wp--preset--font-size--small: 13px;--wp--preset--font-size--medium: 20px;--wp--preset--font-size--large: 36px;--wp--preset--font-size--x-large: 42px;--wp--preset--spacing--20: 0.44rem;--wp--preset--spacing--30: 0.67rem;--wp--preset--spacing--40: 1rem;--wp--preset--spacing--50: 1.5rem;--wp--preset--spacing--60: 2.25rem;--wp--preset--spacing--70: 3.38rem;--wp--preset--spacing--80: 5.06rem;--wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, 0.2);--wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, 0.4);--wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, 0.2);--wp--preset--shadow--outlined: 6px 6px 0px -3px rgba(255, 255, 255, 1), 6px 6px rgba(0, 0, 0, 1);--wp--preset--shadow--crisp: 6px 6px 0px rgba(0, 0, 0, 1);}.wp-block-msxcm-cta-block{--wp--preset--color--material-color-brand-light-bg-fabric-white: #fff8f3;--wp--preset--color--material-color-brand-dark-bg-fabric-green: #225b62;--wp--preset--color--material-color-brand-dark: #243a5e;}:root { --wp--style--global--content-size: 724px;--wp--style--global--wide-size: 1000px; }:where(body) { margin: 0; }.wp-site-blocks > .alignleft { float: left; margin-right: 2em; }.wp-site-blocks > .alignright { float: right; margin-left: 2em; }.wp-site-blocks > .aligncenter { justify-content: center; margin-left: auto; margin-right: auto; }:where(.is-layout-flex){gap: 0.5em;}:where(.is-layout-grid){gap: 0.5em;}.is-layout-flow > .alignleft{float: left;margin-inline-start: 0;margin-inline-end: 2em;}.is-layout-flow > .alignright{float: right;margin-inline-start: 2em;margin-inline-end: 0;}.is-layout-flow > .aligncenter{margin-left: auto !important;margin-right: auto !important;}.is-layout-constrained > .alignleft{float: left;margin-inline-start: 0;margin-inline-end: 2em;}.is-layout-constrained > .alignright{float: right;margin-inline-start: 2em;margin-inline-end: 0;}.is-layout-constrained > .aligncenter{margin-left: auto !important;margin-right: auto !important;}.is-layout-constrained > :where(:not(.alignleft):not(.alignright):not(.alignfull)){max-width: var(--wp--style--global--content-size);margin-left: auto !important;margin-right: auto !important;}.is-layout-constrained > .alignwide{max-width: var(--wp--style--global--wide-size);}body .is-layout-flex{display: flex;}.is-layout-flex{flex-wrap: wrap;align-items: center;}.is-layout-flex > :is(*, div){margin: 0;}body .is-layout-grid{display: grid;}.is-layout-grid > :is(*, div){margin: 0;}body{padding-top: 0px;padding-right: 0px;padding-bottom: 0px;padding-left: 0px;}a:where(:not(.wp-element-button)){text-decoration: underline;}:root :where(.wp-element-button, .wp-block-button__link){background-color: #32373c;border-width: 0;color: #fff;font-family: inherit;font-size: inherit;line-height: inherit;padding: calc(0.667em + 2px) calc(1.333em + 2px);text-decoration: none;}.has-black-color{color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color: var(--wp--preset--color--white) !important;}.has-pale-pink-color{color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color: var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color: var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color: var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color: var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color: var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background: var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background: var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background: var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background: var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background: var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background: var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size: var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size: var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size: var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size: var(--wp--preset--font-size--x-large) !important;}.wp-block-msxcm-cta-block.has-material-color-brand-light-bg-fabric-white-color{color: var(--wp--preset--color--material-color-brand-light-bg-fabric-white) !important;}.wp-block-msxcm-cta-block.has-material-color-brand-dark-bg-fabric-green-color{color: var(--wp--preset--color--material-color-brand-dark-bg-fabric-green) !important;}.wp-block-msxcm-cta-block.has-material-color-brand-dark-color{color: var(--wp--preset--color--material-color-brand-dark) !important;}.wp-block-msxcm-cta-block.has-material-color-brand-light-bg-fabric-white-background-color{background-color: var(--wp--preset--color--material-color-brand-light-bg-fabric-white) !important;}.wp-block-msxcm-cta-block.has-material-color-brand-dark-bg-fabric-green-background-color{background-color: var(--wp--preset--color--material-color-brand-dark-bg-fabric-green) !important;}.wp-block-msxcm-cta-block.has-material-color-brand-dark-background-color{background-color: var(--wp--preset--color--material-color-brand-dark) !important;}.wp-block-msxcm-cta-block.has-material-color-brand-light-bg-fabric-white-border-color{border-color: var(--wp--preset--color--material-color-brand-light-bg-fabric-white) !important;}.wp-block-msxcm-cta-block.has-material-color-brand-dark-bg-fabric-green-border-color{border-color: var(--wp--preset--color--material-color-brand-dark-bg-fabric-green) !important;}.wp-block-msxcm-cta-block.has-material-color-brand-dark-border-color{border-color: var(--wp--preset--color--material-color-brand-dark) !important;} :where(.wp-block-post-template.is-layout-flex){gap: 1.25em;}:where(.wp-block-post-template.is-layout-grid){gap: 1.25em;} :where(.wp-block-columns.is-layout-flex){gap: 2em;}:where(.wp-block-columns.is-layout-grid){gap: 2em;} :root :where(.wp-block-pullquote){font-size: 1.5em;line-height: 1.6;} </style> <link rel='stylesheet' id='ms_search_styles-css' href='https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/plugins/ms-faceted-search/dist/css/frontend.css?ver=1732562871' type='text/css' media='all' /> <link rel='stylesheet' id='mscm-moray-css' href='https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/themes/cloud-marketing-moray/dist/css/moray-style.css?ver=1732563023' type='text/css' media='all' /> <link rel='stylesheet' id='mscm-styles-css' href='https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/themes/cloud-marketing-moray/dist/css/style.css?ver=1732563023' type='text/css' media='all' /> <link rel='stylesheet' id='msx-theme-toggle-css' href='https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/themes/xtheme/dist/css/theme-toggle.css?ver=1732562982' type='text/css' media='all' /> <link rel='stylesheet' id='msx-theme-uhf-css' href='https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/themes/xtheme/dist/css/uhf.css?ver=1732562982' type='text/css' media='all' /> <link rel='stylesheet' id='frontend-styles-css' href='https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/themes/xtheme/dist/css/frontend-styles.css?ver=1732562982' type='text/css' media='all' /> <link rel='stylesheet' id='fluent-icons-css' href='https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/themes/xtheme/dist/css/fluent-icons.css?ver=1732562982' type='text/css' media='all' /> <link rel='stylesheet' id='moray-scoped-css' href='https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/plugins/ms-cloud-marketing-modules/dist/css/moray-scoped.css?ver=1732562911' type='text/css' media='all' /> <link rel='stylesheet' id='msxcm-styles-css' href='https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/plugins/ms-cloud-marketing-modules/dist/css/frontend.css?ver=1732562911' type='text/css' media='all' /> <script type="text/javascript" src="https://wcpstatic.microsoft.com/mscc/lib/v2/wcp-consent.js" id="wcp-consent-js"></script> <script type="text/javascript" src="https://js.monitor.azure.com/scripts/c/ms.analytics-web-3.min.js" id="oneds-tracking-js"></script> <script type="text/javascript" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-includes/js/jquery/jquery.min.js?ver=3.7.1" id="jquery-core-js"></script> <script type="text/javascript" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-includes/js/jquery/jquery-migrate.min.js?ver=3.4.1" id="jquery-migrate-js"></script> <link rel="https://api.w.org/" href="https://www.microsoft.com/en-us/dynamics-365/blog/wp-json/" /><link rel="alternate" title="JSON" type="application/json" href="https://www.microsoft.com/en-us/dynamics-365/blog/wp-json/wp/v2/audience/4684" />  <script> function comscoreTag() { const s = document.createElement( 'script' ); const src = 'https://www.microsoft.com/library/svy/broker.js'; s.setAttribute( 'src', src ); s.setAttribute('async', 'true'); document.head.appendChild( s ); } </script>  <link rel="stylesheet" href="https://www.microsoft.com/onerfstatics/marketingsites-eus-prod/west-european/shell/_scrf/css/themes=default.device=uplevel_web_pc/1b-9d8ed9/c9-be0100/a6-e969ef/43-9f2e7c/82-8b5456/a0-5d3913/43-5a5ab8/ca-ae3ce4?ver=2.0&_cf=02242021_3231" type="text/css" media="all" /><link rel='manifest' href='https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/themes/cloud-marketing-moray/manifest.webmanifest' />  <script> function facebookTracking() { !function(f,b,e,v,n,t,s){if(f.fbq)return;n=f.fbq=function(){n.callMethod? n.callMethod.apply(n,arguments):n.queue.push(arguments)};if(!f._fbq)f._fbq=n; n.push=n;n.loaded=!0;n.version='2.0';n.queue=[];t=b.createElement(e);t.async=!0; t.src=v;s=b.getElementsByTagName(e)[0];s.parentNode.insertBefore(t,s)}(window, document,'script','https://connect.facebook.net/en_US/fbevents.js'); fbq('init', '1770559986549030'); fbq('track', 'PageView'); } </script>   <script type="text/javascript"> var _linkedin_data_partner_id = "7850"; function linkedinTracking(){ var s = document.getElementsByTagName("script")[0]; var b = document.createElement("script"); b.type = "text/javascript";b.async = true; b.src = "https://snap.licdn.com/li.lms-analytics/insight.min.js"; s.parentNode.insertBefore(b, s); } </script>   <script> function doubleclickTracking() { var random = Math.floor(Math.random() * 10000000000); var img = document.createElement('img'); img.src = 'https://googleads.g.doubleclick.net/pagead/viewthroughconversion/862646735/?guid=ON&script=0&random=' + random; img.width = 1; img.height = 1; img.style = 'display:none;'; document.body.appendChild(img); } </script>   <script> function microsoftAds() { (function(w, d, t, r, u) { var f, n, i; w[u] = w[u] || [], f = function() { var o = { ti: "4000034" }; o.q = w[u], w[u] = new UET(o), w[u].push("pageLoad") }, n = d.createElement(t), n.src = r, n.async = 1, n.onload = n.onreadystatechange = function() { var s = this.readyState; s && s !== "loaded" && s !== "complete" || (f(), n.onload = n.onreadystatechange = null) }, i = d.getElementsByTagName(t)[0], i.parentNode.insertBefore(n, i) })(window, document, "script", "//bat.bing.com/bat.js", "uetq"); } </script>   <script type="text/javascript"> function clarityTracking() { (function(c,l,a,r,i,t,y){ c[a]=c[a]||function(){(c[a].q=c[a].q||[]).push(arguments)}; t=l.createElement(r);t.async=1;t.src="https://www.clarity.ms/tag/"+i; y=l.getElementsByTagName(r)[0];y.parentNode.insertBefore(t,y); })(window, document, "clarity", "script", "coq0xl3glo"); } </script>  <link rel="icon" href="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2018/08/cropped-cropped-microsoft_logo_element.png" sizes="32x32" /> <link rel="icon" href="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2018/08/cropped-cropped-microsoft_logo_element.png" sizes="192x192" /> <link rel="apple-touch-icon" href="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2018/08/cropped-cropped-microsoft_logo_element.png" /> <meta name="msapplication-TileImage" content="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2018/08/cropped-cropped-microsoft_logo_element.png" /> <script src="https://www.microsoft.com/onerfstatics/marketingsites-eus-prod/shell/_scrf/js/themes=default/54-af9f9f/d4-fb1f57/e1-a50eee/e7-954872/d8-97d509/f0-251fe2/46-be1318/77-04a268/11-240c7b/63-077520/a4-34de62/f9-a5b2ce/db-bc0148/dc-7e9864/6d-c07ea1/6f-dafe8c/f6-aa5278/73-a24d00/6d-1e7ed0/b7-cadaa7/c4-898cf2/ca-40b7b0/4e-ee3a55/3e-f5c39b/c3-6454d7/f9-7592d3/d0-e64f3e/92-10345d/79-499886/7e-cda2d3/58-ab4971/ca-108466/e0-3c9860/de-884374/1f-100dea/33-abe4df/2b-8e0ae6?ver=2.0&_cf=02242021_3231&iife=1"></script> </head> <body class="archive tax-audience term-business-leader term-4684 microsoft-uhf home dynamics365 ms-dynamics is_subsite"> <div id="ms-cookie-banner"></div> <a id="d365-skip-to-main" class="m-skip-to-main skip-link" href="#mainContent" tabindex="0">Skip to main content</a> <div id="headerArea" class="uhf" data-m='{"cN":"headerArea","cT":"Area_coreuiArea","id":"a1Body","sN":1,"aN":"Body"}'> <div id="headerRegion" data-region-key="headerregion" data-m='{"cN":"headerRegion","cT":"Region_coreui-region","id":"r1a1","sN":1,"aN":"a1"}' > <div id="headerUniversalHeader" data-m='{"cN":"headerUniversalHeader","cT":"Module_coreui-universalheader","id":"m1r1a1","sN":1,"aN":"r1a1"}' data-module-id="Category|headerRegion|coreui-region|headerUniversalHeader|coreui-universalheader"> <a id="uhfSkipToMain" class="m-skip-to-main" href="javascript:void(0)" data-href="#mainContent" tabindex="0" data-m='{"cN":"Skip to content_nonnav","id":"nn1m1r1a1","sN":1,"aN":"m1r1a1"}'>Skip to main content</a> <header class="c-uhfh context-uhf no-js c-sgl-stck c-category-header " itemscope="itemscope" data-header-footprint="/MSServerCloud/Dynamics365Header, fromService: True" data-magict="true" itemtype="http://schema.org/Organization"> <div class="theme-light js-global-head f-closed global-head-cont" data-m='{"cN":"Universal Header_cont","cT":"Container","id":"c2m1r1a1","sN":2,"aN":"m1r1a1"}'> <div class="c-uhfh-gcontainer-st"> <button type="button" class="c-action-trigger c-glyph glyph-global-nav-button" aria-label="All Microsoft expand to see list of Microsoft products and services" initialState-label="All Microsoft expand to see list of Microsoft products and services" toggleState-label="Close All Microsoft list" aria-expanded="false" data-m='{"cN":"Mobile menu button_nonnav","id":"nn1c2m1r1a1","sN":1,"aN":"c2m1r1a1"}'></button> <button type="button" class="c-action-trigger c-glyph glyph-arrow-htmllegacy c-close-search" aria-expanded="false" data-m='{"cN":"Close Search_nonnav","id":"nn2c2m1r1a1","sN":2,"aN":"c2m1r1a1"}'></button> <a id="uhfLogo" class="c-logo c-sgl-stk-uhfLogo" itemprop="url" href="https://www.microsoft.com" aria-label="Microsoft" data-m='{"cN":"GlobalNav_Logo_cont","cT":"Container","id":"c3c2m1r1a1","sN":3,"aN":"c2m1r1a1"}'> <img alt="" itemprop="logo" class="c-image" src="https://img-prod-cms-rt-microsoft-com.akamaized.net/cms/api/am/imageFileData/RE1Mu3b?ver=5c31" role="presentation" aria-hidden="true" /> <span itemprop="name" role="presentation" aria-hidden="true">Microsoft</span> </a> <div class="f-mobile-title"> <button type="button" class="c-action-trigger c-glyph glyph-chevron-left" aria-label="See more menu options" data-m='{"cN":"Mobile back button_nonnav","id":"nn4c2m1r1a1","sN":4,"aN":"c2m1r1a1"}'></button> <span data-global-title="Microsoft home" class="js-mobile-title">Dynamics 365</span> <button type="button" class="c-action-trigger c-glyph glyph-chevron-right" aria-label="See more menu options" data-m='{"cN":"Mobile forward button_nonnav","id":"nn5c2m1r1a1","sN":5,"aN":"c2m1r1a1"}'></button> </div> <div class="c-show-pipe x-hidden-vp-mobile-st"> <a id="uhfCatLogo" class="c-logo c-cat-logo" href="https://www.microsoft.com/en-us/dynamics-365" aria-label="Dynamics 365" itemprop="url" data-m='{"cN":"CatNav_Dynamics 365_nav","id":"n6c2m1r1a1","sN":6,"aN":"c2m1r1a1"}'> <span>Dynamics 365</span> </a> </div> <div class="cat-logo-button-cont x-hidden"> <button type="button" id="uhfCatLogoButton" class="c-cat-logo-button x-hidden" aria-expanded="false" aria-label="Dynamics 365" data-m='{"cN":"Dynamics 365_nonnav","id":"nn7c2m1r1a1","sN":7,"aN":"c2m1r1a1"}'> Dynamics 365 </button> </div> <nav id="uhf-g-nav" aria-label="Contextual menu" class="c-uhfh-gnav" data-m='{"cN":"Category nav_cont","cT":"Container","id":"c8c2m1r1a1","sN":8,"aN":"c2m1r1a1"}'> <ul class="js-paddle-items"> <li class="single-link js-nav-menu x-hidden-none-mobile-vp uhf-menu-item"> <a class="c-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365" data-m='{"cN":"CatNav_Home_nav","id":"n1c8c2m1r1a1","sN":1,"aN":"c8c2m1r1a1"}' > Home </a> </li> <li class="nested-menu uhf-menu-item"> <div class="c-uhf-menu js-nav-menu"> <button type="button" id="c-shellmenu_0" aria-expanded="false" data-m='{"cN":"CatNav_Explore_nonnav","id":"nn2c8c2m1r1a1","sN":2,"aN":"c8c2m1r1a1"}'>Explore</button> <ul class="f-multi-column f-multi-column-2" data-class-idn="f-multi-column f-multi-column-2" aria-hidden="true" data-m='{"cN":"Explore_cont","cT":"Container","id":"c3c8c2m1r1a1","sN":3,"aN":"c8c2m1r1a1"}'> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c1c3c8c2m1r1a1","sN":1,"aN":"c3c8c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_1-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c1c3c8c2m1r1a1","sN":1,"aN":"c1c3c8c2m1r1a1"}'>Get started</span> <button id="uhf-navbtn-shellmenu_1-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c1c3c8c2m1r1a1","sN":2,"aN":"c1c3c8c2m1r1a1"}'>Get started</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_1-span"> <li class="js-nav-menu single-link" data-m='{"cN":"What is Dynamics 365?_cont","cT":"Container","id":"c3c1c3c8c2m1r1a1","sN":3,"aN":"c1c3c8c2m1r1a1"}'> <a id="shellmenu_2" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/what-is-dynamics-365" data-m='{"cN":"CatNav_What is Dynamics 365?_nav","id":"n1c3c1c3c8c2m1r1a1","sN":1,"aN":"c3c1c3c8c2m1r1a1"}'>What is Dynamics 365?</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Guided tours_cont","cT":"Container","id":"c4c1c3c8c2m1r1a1","sN":4,"aN":"c1c3c8c2m1r1a1"}'> <a id="shellmenu_3" class="js-subm-uhf-nav-link" href="https://guidedtour.microsoft.com/en-us/guidedtour/dynamics/landing" data-m='{"cN":"CatNav_Guided tours_nav","id":"n1c4c1c3c8c2m1r1a1","sN":1,"aN":"c4c1c3c8c2m1r1a1"}'>Guided tours</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Customer stories_cont","cT":"Container","id":"c5c1c3c8c2m1r1a1","sN":5,"aN":"c1c3c8c2m1r1a1"}'> <a id="shellmenu_4" class="js-subm-uhf-nav-link" href="https://customers.microsoft.com/en-us/search?sq=%22Dynamics%20365%22&ff=&p=0&so=story_publish_date%20desc" data-m='{"cN":"CatNav_Customer stories_nav","id":"n1c5c1c3c8c2m1r1a1","sN":1,"aN":"c5c1c3c8c2m1r1a1"}'>Customer stories</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Try our products_cont","cT":"Container","id":"c6c1c3c8c2m1r1a1","sN":6,"aN":"c1c3c8c2m1r1a1"}'> <a id="shellmenu_5" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/free-trial" data-m='{"cN":"CatNav_Try our products_nav","id":"n1c6c1c3c8c2m1r1a1","sN":1,"aN":"c6c1c3c8c2m1r1a1"}'>Try our products</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c2c3c8c2m1r1a1","sN":2,"aN":"c3c8c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_6-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c2c3c8c2m1r1a1","sN":1,"aN":"c2c3c8c2m1r1a1"}'>By need</span> <button id="uhf-navbtn-shellmenu_6-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c2c3c8c2m1r1a1","sN":2,"aN":"c2c3c8c2m1r1a1"}'>By need</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_6-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Increase sales_cont","cT":"Container","id":"c3c2c3c8c2m1r1a1","sN":3,"aN":"c2c3c8c2m1r1a1"}'> <a id="shellmenu_7" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/solutions/sales-and-marketing" data-m='{"cN":"CatNav_Increase sales_nav","id":"n1c3c2c3c8c2m1r1a1","sN":1,"aN":"c3c2c3c8c2m1r1a1"}'>Increase sales</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Personalize service experiences_cont","cT":"Container","id":"c4c2c3c8c2m1r1a1","sN":4,"aN":"c2c3c8c2m1r1a1"}'> <a id="shellmenu_8" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/solutions/service" data-m='{"cN":"CatNav_Personalize service experiences_nav","id":"n1c4c2c3c8c2m1r1a1","sN":1,"aN":"c4c2c3c8c2m1r1a1"}'>Personalize service experiences</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Modernize your ERP_cont","cT":"Container","id":"c5c2c3c8c2m1r1a1","sN":5,"aN":"c2c3c8c2m1r1a1"}'> <a id="shellmenu_9" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/solutions/erp" data-m='{"cN":"CatNav_Modernize your ERP_nav","id":"n1c5c2c3c8c2m1r1a1","sN":1,"aN":"c5c2c3c8c2m1r1a1"}'>Modernize your ERP</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Grow your SMB_cont","cT":"Container","id":"c6c2c3c8c2m1r1a1","sN":6,"aN":"c2c3c8c2m1r1a1"}'> <a id="shellmenu_10" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/solutions/small-business" data-m='{"cN":"CatNav_Grow your SMB_nav","id":"n1c6c2c3c8c2m1r1a1","sN":1,"aN":"c6c2c3c8c2m1r1a1"}'>Grow your SMB</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Deliver supply chain agility_cont","cT":"Container","id":"c7c2c3c8c2m1r1a1","sN":7,"aN":"c2c3c8c2m1r1a1"}'> <a id="shellmenu_11" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/solutions/supply-chain" data-m='{"cN":"CatNav_Deliver supply chain agility_nav","id":"n1c7c2c3c8c2m1r1a1","sN":1,"aN":"c7c2c3c8c2m1r1a1"}'>Deliver supply chain agility</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Strengthen financial and operating models_cont","cT":"Container","id":"c8c2c3c8c2m1r1a1","sN":8,"aN":"c2c3c8c2m1r1a1"}'> <a id="shellmenu_12" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/solutions/finance" data-m='{"cN":"CatNav_Strengthen financial and operating models_nav","id":"n1c8c2c3c8c2m1r1a1","sN":1,"aN":"c8c2c3c8c2m1r1a1"}'>Strengthen financial and operating models</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Boost productivity with AI_cont","cT":"Container","id":"c9c2c3c8c2m1r1a1","sN":9,"aN":"c2c3c8c2m1r1a1"}'> <a id="shellmenu_13" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/solutions/ai" data-m='{"cN":"CatNav_Boost productivity with AI_nav","id":"n1c9c2c3c8c2m1r1a1","sN":1,"aN":"c9c2c3c8c2m1r1a1"}'>Boost productivity with AI</a> </li> </ul> </li> </ul> </div> </li> <li class="nested-menu uhf-menu-item"> <div class="c-uhf-menu js-nav-menu"> <button type="button" id="c-shellmenu_14" aria-expanded="false" data-m='{"cN":"CatNav_Products_nonnav","id":"nn4c8c2m1r1a1","sN":4,"aN":"c8c2m1r1a1"}'>Products</button> <ul class="f-multi-column f-multi-column-5" data-class-idn="f-multi-column f-multi-column-5" aria-hidden="true" data-m='{"cN":"Products_cont","cT":"Container","id":"c5c8c2m1r1a1","sN":5,"aN":"c8c2m1r1a1"}'> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c1c5c8c2m1r1a1","sN":1,"aN":"c5c8c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_15-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c1c5c8c2m1r1a1","sN":1,"aN":"c1c5c8c2m1r1a1"}'>Customer experience</span> <button id="uhf-navbtn-shellmenu_15-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c1c5c8c2m1r1a1","sN":2,"aN":"c1c5c8c2m1r1a1"}'>Customer experience</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_15-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Sales_cont","cT":"Container","id":"c3c1c5c8c2m1r1a1","sN":3,"aN":"c1c5c8c2m1r1a1"}'> <a id="shellmenu_16" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/products/sales" data-m='{"cN":"CatNav_Sales_nav","id":"n1c3c1c5c8c2m1r1a1","sN":1,"aN":"c3c1c5c8c2m1r1a1"}'>Sales</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Customer Insights_cont","cT":"Container","id":"c4c1c5c8c2m1r1a1","sN":4,"aN":"c1c5c8c2m1r1a1"}'> <a id="shellmenu_17" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/products/customer-insights" data-m='{"cN":"CatNav_Customer Insights_nav","id":"n1c4c1c5c8c2m1r1a1","sN":1,"aN":"c4c1c5c8c2m1r1a1"}'>Customer Insights</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c2c5c8c2m1r1a1","sN":2,"aN":"c5c8c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_18-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c2c5c8c2m1r1a1","sN":1,"aN":"c2c5c8c2m1r1a1"}'>Service</span> <button id="uhf-navbtn-shellmenu_18-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c2c5c8c2m1r1a1","sN":2,"aN":"c2c5c8c2m1r1a1"}'>Service</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_18-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Customer Service_cont","cT":"Container","id":"c3c2c5c8c2m1r1a1","sN":3,"aN":"c2c5c8c2m1r1a1"}'> <a id="shellmenu_19" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/products/customer-service" data-m='{"cN":"CatNav_Customer Service_nav","id":"n1c3c2c5c8c2m1r1a1","sN":1,"aN":"c3c2c5c8c2m1r1a1"}'>Customer Service</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Contact Center_cont","cT":"Container","id":"c4c2c5c8c2m1r1a1","sN":4,"aN":"c2c5c8c2m1r1a1"}'> <a id="shellmenu_20" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/products/contact-center" data-m='{"cN":"CatNav_Contact Center_nav","id":"n1c4c2c5c8c2m1r1a1","sN":1,"aN":"c4c2c5c8c2m1r1a1"}'>Contact Center</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Field Service_cont","cT":"Container","id":"c5c2c5c8c2m1r1a1","sN":5,"aN":"c2c5c8c2m1r1a1"}'> <a id="shellmenu_21" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/products/field-service" data-m='{"cN":"CatNav_Field Service_nav","id":"n1c5c2c5c8c2m1r1a1","sN":1,"aN":"c5c2c5c8c2m1r1a1"}'>Field Service</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c3c5c8c2m1r1a1","sN":3,"aN":"c5c8c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_22-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c3c5c8c2m1r1a1","sN":1,"aN":"c3c5c8c2m1r1a1"}'>Supply chain</span> <button id="uhf-navbtn-shellmenu_22-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c3c5c8c2m1r1a1","sN":2,"aN":"c3c5c8c2m1r1a1"}'>Supply chain</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_22-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Supply Chain Management_cont","cT":"Container","id":"c3c3c5c8c2m1r1a1","sN":3,"aN":"c3c5c8c2m1r1a1"}'> <a id="shellmenu_23" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/products/supply-chain-management" data-m='{"cN":"CatNav_Supply Chain Management_nav","id":"n1c3c3c5c8c2m1r1a1","sN":1,"aN":"c3c3c5c8c2m1r1a1"}'>Supply Chain Management</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Guides_cont","cT":"Container","id":"c4c3c5c8c2m1r1a1","sN":4,"aN":"c3c5c8c2m1r1a1"}'> <a id="shellmenu_24" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/products/guides" data-m='{"cN":"CatNav_Guides_nav","id":"n1c4c3c5c8c2m1r1a1","sN":1,"aN":"c4c3c5c8c2m1r1a1"}'>Guides</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Commerce_cont","cT":"Container","id":"c5c3c5c8c2m1r1a1","sN":5,"aN":"c3c5c8c2m1r1a1"}'> <a id="shellmenu_25" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/products/commerce" data-m='{"cN":"CatNav_Commerce_nav","id":"n1c5c3c5c8c2m1r1a1","sN":1,"aN":"c5c3c5c8c2m1r1a1"}'>Commerce</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c4c5c8c2m1r1a1","sN":4,"aN":"c5c8c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_26-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c4c5c8c2m1r1a1","sN":1,"aN":"c4c5c8c2m1r1a1"}'>Finance</span> <button id="uhf-navbtn-shellmenu_26-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c4c5c8c2m1r1a1","sN":2,"aN":"c4c5c8c2m1r1a1"}'>Finance</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_26-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Finance_cont","cT":"Container","id":"c3c4c5c8c2m1r1a1","sN":3,"aN":"c4c5c8c2m1r1a1"}'> <a id="shellmenu_27" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/products/finance" data-m='{"cN":"CatNav_Finance_nav","id":"n1c3c4c5c8c2m1r1a1","sN":1,"aN":"c3c4c5c8c2m1r1a1"}'>Finance</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Project Operations_cont","cT":"Container","id":"c4c4c5c8c2m1r1a1","sN":4,"aN":"c4c5c8c2m1r1a1"}'> <a id="shellmenu_28" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/products/project-operations" data-m='{"cN":"CatNav_Project Operations_nav","id":"n1c4c4c5c8c2m1r1a1","sN":1,"aN":"c4c4c5c8c2m1r1a1"}'>Project Operations</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Human Resources_cont","cT":"Container","id":"c5c4c5c8c2m1r1a1","sN":5,"aN":"c4c5c8c2m1r1a1"}'> <a id="shellmenu_29" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/products/human-resources" data-m='{"cN":"CatNav_Human Resources_nav","id":"n1c5c4c5c8c2m1r1a1","sN":1,"aN":"c5c4c5c8c2m1r1a1"}'>Human Resources</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c5c5c8c2m1r1a1","sN":5,"aN":"c5c8c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_30-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c5c5c8c2m1r1a1","sN":1,"aN":"c5c5c8c2m1r1a1"}'>Small and medium business</span> <button id="uhf-navbtn-shellmenu_30-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c5c5c8c2m1r1a1","sN":2,"aN":"c5c5c8c2m1r1a1"}'>Small and medium business</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_30-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Business Central_cont","cT":"Container","id":"c3c5c5c8c2m1r1a1","sN":3,"aN":"c5c5c8c2m1r1a1"}'> <a id="shellmenu_31" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/products/business-central" data-m='{"cN":"CatNav_Business Central_nav","id":"n1c3c5c5c8c2m1r1a1","sN":1,"aN":"c3c5c5c8c2m1r1a1"}'>Business Central</a> </li> </ul> </li> </ul> </div> </li> <li class="single-link js-nav-menu uhf-menu-item"> <a id="c-shellmenu_32" class="c-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/pricing-overview" data-m='{"cN":"CatNav_Pricing_nav","id":"n6c8c2m1r1a1","sN":6,"aN":"c8c2m1r1a1"}'>Pricing</a> </li> <li class="nested-menu uhf-menu-item"> <div class="c-uhf-menu js-nav-menu"> <button type="button" id="c-shellmenu_33" aria-expanded="false" data-m='{"cN":"CatNav_Resources_nonnav","id":"nn7c8c2m1r1a1","sN":7,"aN":"c8c2m1r1a1"}'>Resources</button> <ul class="f-multi-column f-multi-column-4" data-class-idn="f-multi-column f-multi-column-4" aria-hidden="true" data-m='{"cN":"Resources_cont","cT":"Container","id":"c8c8c2m1r1a1","sN":8,"aN":"c8c2m1r1a1"}'> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c1c8c8c2m1r1a1","sN":1,"aN":"c8c8c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_34-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c1c8c8c2m1r1a1","sN":1,"aN":"c1c8c8c2m1r1a1"}'>Learning</span> <button id="uhf-navbtn-shellmenu_34-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c1c8c8c2m1r1a1","sN":2,"aN":"c1c8c8c2m1r1a1"}'>Learning</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_34-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Business application topics_cont","cT":"Container","id":"c3c1c8c8c2m1r1a1","sN":3,"aN":"c1c8c8c2m1r1a1"}'> <a id="shellmenu_35" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/resources" data-m='{"cN":"CatNav_Business application topics_nav","id":"n1c3c1c8c8c2m1r1a1","sN":1,"aN":"c3c1c8c8c2m1r1a1"}'>Business application topics</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Training \u0026 certifications_cont","cT":"Container","id":"c4c1c8c8c2m1r1a1","sN":4,"aN":"c1c8c8c2m1r1a1"}'> <a id="shellmenu_36" class="js-subm-uhf-nav-link" href="https://learn.microsoft.com/en-us/training/dynamics365/?wt.mc_id=d365_product_webpage_wwl" data-m='{"cN":"CatNav_Training \u0026 certifications_nav","id":"n1c4c1c8c8c2m1r1a1","sN":1,"aN":"c4c1c8c8c2m1r1a1"}'>Training & certifications</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Business solutions hub_cont","cT":"Container","id":"c5c1c8c8c2m1r1a1","sN":5,"aN":"c1c8c8c2m1r1a1"}'> <a id="shellmenu_37" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-cloud/solutions" data-m='{"cN":"CatNav_Business solutions hub_nav","id":"n1c5c1c8c8c2m1r1a1","sN":1,"aN":"c5c1c8c8c2m1r1a1"}'>Business solutions hub</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Migrate to the cloud_cont","cT":"Container","id":"c6c1c8c8c2m1r1a1","sN":6,"aN":"c1c8c8c2m1r1a1"}'> <a id="shellmenu_38" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/cloud-migration" data-m='{"cN":"CatNav_Migrate to the cloud_nav","id":"n1c6c1c8c8c2m1r1a1","sN":1,"aN":"c6c1c8c8c2m1r1a1"}'>Migrate to the cloud</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c2c8c8c2m1r1a1","sN":2,"aN":"c8c8c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_39-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c2c8c8c2m1r1a1","sN":1,"aN":"c2c8c8c2m1r1a1"}'>Technical resources</span> <button id="uhf-navbtn-shellmenu_39-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c2c8c8c2m1r1a1","sN":2,"aN":"c2c8c8c2m1r1a1"}'>Technical resources</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_39-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Documentation_cont","cT":"Container","id":"c3c2c8c8c2m1r1a1","sN":3,"aN":"c2c8c8c2m1r1a1"}'> <a id="shellmenu_40" class="js-subm-uhf-nav-link" href="https://learn.microsoft.com/en-us/dynamics365" data-m='{"cN":"CatNav_Documentation_nav","id":"n1c3c2c8c8c2m1r1a1","sN":1,"aN":"c3c2c8c8c2m1r1a1"}'>Documentation</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c3c8c8c2m1r1a1","sN":3,"aN":"c8c8c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_41-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c3c8c8c2m1r1a1","sN":1,"aN":"c3c8c8c2m1r1a1"}'>What's new?</span> <button id="uhf-navbtn-shellmenu_41-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c3c8c8c2m1r1a1","sN":2,"aN":"c3c8c8c2m1r1a1"}'>What's new?</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_41-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Events_cont","cT":"Container","id":"c3c3c8c8c2m1r1a1","sN":3,"aN":"c3c8c8c2m1r1a1"}'> <a id="shellmenu_42" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/events" data-m='{"cN":"CatNav_Events_nav","id":"n1c3c3c8c8c2m1r1a1","sN":1,"aN":"c3c3c8c8c2m1r1a1"}'>Events</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Dynamics 365 Blog_cont","cT":"Container","id":"c4c3c8c8c2m1r1a1","sN":4,"aN":"c3c8c8c2m1r1a1"}'> <a id="shellmenu_43" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/blog/" data-m='{"cN":"CatNav_Dynamics 365 Blog_nav","id":"n1c4c3c8c8c2m1r1a1","sN":1,"aN":"c4c3c8c8c2m1r1a1"}'>Dynamics 365 Blog</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Product updates_cont","cT":"Container","id":"c5c3c8c8c2m1r1a1","sN":5,"aN":"c3c8c8c2m1r1a1"}'> <a id="shellmenu_44" class="js-subm-uhf-nav-link" href="https://releaseplans.microsoft.com/en-us/?app=Sales" data-m='{"cN":"CatNav_Product updates_nav","id":"n1c5c3c8c8c2m1r1a1","sN":1,"aN":"c5c3c8c8c2m1r1a1"}'>Product updates</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c4c8c8c2m1r1a1","sN":4,"aN":"c8c8c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_45-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c4c8c8c2m1r1a1","sN":1,"aN":"c4c8c8c2m1r1a1"}'>For customers</span> <button id="uhf-navbtn-shellmenu_45-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c4c8c8c2m1r1a1","sN":2,"aN":"c4c8c8c2m1r1a1"}'>For customers</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_45-span"> <li class="js-nav-menu single-link" data-m='{"cN":"Onboarding and implementation_cont","cT":"Container","id":"c3c4c8c8c2m1r1a1","sN":3,"aN":"c4c8c8c2m1r1a1"}'> <a id="shellmenu_46" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/customer-success" data-m='{"cN":"CatNav_Onboarding and implementation_nav","id":"n1c3c4c8c8c2m1r1a1","sN":1,"aN":"c3c4c8c8c2m1r1a1"}'>Onboarding and implementation</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Community_cont","cT":"Container","id":"c4c4c8c8c2m1r1a1","sN":4,"aN":"c4c8c8c2m1r1a1"}'> <a id="shellmenu_47" class="js-subm-uhf-nav-link" href="https://community.dynamics.com" data-m='{"cN":"CatNav_Community_nav","id":"n1c4c4c8c8c2m1r1a1","sN":1,"aN":"c4c4c8c8c2m1r1a1"}'>Community</a> </li> </ul> </li> </ul> </div> </li> <li class="nested-menu uhf-menu-item"> <div class="c-uhf-menu js-nav-menu"> <button type="button" id="c-shellmenu_48" aria-expanded="false" data-m='{"cN":"CatNav_Partners_nonnav","id":"nn9c8c2m1r1a1","sN":9,"aN":"c8c2m1r1a1"}'>Partners</button> <ul class="" data-class-idn="" aria-hidden="true" data-m='{"cN":"Partners_cont","cT":"Container","id":"c10c8c2m1r1a1","sN":10,"aN":"c8c2m1r1a1"}'> <li class="js-nav-menu single-link" data-m='{"cN":"Find a partner_cont","cT":"Container","id":"c1c10c8c2m1r1a1","sN":1,"aN":"c10c8c2m1r1a1"}'> <a id="c-shellmenu_49" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/partners/find-a-partner" data-m='{"cN":"CatNav_Find a partner_nav","id":"n1c1c10c8c2m1r1a1","sN":1,"aN":"c1c10c8c2m1r1a1"}'>Find a partner</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Become a partner_cont","cT":"Container","id":"c2c10c8c2m1r1a1","sN":2,"aN":"c10c8c2m1r1a1"}'> <a id="c-shellmenu_50" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/partners/become-a-partner" data-m='{"cN":"CatNav_Become a partner_nav","id":"n1c2c10c8c2m1r1a1","sN":1,"aN":"c2c10c8c2m1r1a1"}'>Become a partner</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Partner resources_cont","cT":"Container","id":"c3c10c8c2m1r1a1","sN":3,"aN":"c10c8c2m1r1a1"}'> <a id="c-shellmenu_51" class="js-subm-uhf-nav-link" href="https://dynamicspartners.transform.microsoft.com/" data-m='{"cN":"CatNav_Partner resources_nav","id":"n1c3c10c8c2m1r1a1","sN":1,"aN":"c3c10c8c2m1r1a1"}'>Partner resources</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"AppSource_cont","cT":"Container","id":"c4c10c8c2m1r1a1","sN":4,"aN":"c10c8c2m1r1a1"}'> <a id="c-shellmenu_52" class="js-subm-uhf-nav-link" href="https://appsource.microsoft.com/en-US/marketplace/apps?page=1&product=dynamics-365&src=Dynamics365website" data-m='{"cN":"CatNav_AppSource_nav","id":"n1c4c10c8c2m1r1a1","sN":1,"aN":"c4c10c8c2m1r1a1"}'>AppSource</a> </li> </ul> </div> </li> <li class="nested-menu uhf-menu-item"> <div class="c-uhf-menu js-nav-menu"> <button type="button" id="c-shellmenu_53" aria-expanded="false" data-m='{"cN":"CatNav_Support_nonnav","id":"nn11c8c2m1r1a1","sN":11,"aN":"c8c2m1r1a1"}'>Support</button> <ul class="" data-class-idn="" aria-hidden="true" data-m='{"cN":"Support_cont","cT":"Container","id":"c12c8c2m1r1a1","sN":12,"aN":"c8c2m1r1a1"}'> <li class="js-nav-menu single-link" data-m='{"cN":"Product documentation_cont","cT":"Container","id":"c1c12c8c2m1r1a1","sN":1,"aN":"c12c8c2m1r1a1"}'> <a id="c-shellmenu_54" class="js-subm-uhf-nav-link" href="https://learn.microsoft.com/en-us/dynamics365/" data-m='{"cN":"CatNav_Product documentation_nav","id":"n1c1c12c8c2m1r1a1","sN":1,"aN":"c1c12c8c2m1r1a1"}'>Product documentation</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Technical support_cont","cT":"Container","id":"c2c12c8c2m1r1a1","sN":2,"aN":"c12c8c2m1r1a1"}'> <a id="c-shellmenu_55" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/support" data-m='{"cN":"CatNav_Technical support_nav","id":"n1c2c12c8c2m1r1a1","sN":1,"aN":"c2c12c8c2m1r1a1"}'>Technical support</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"On-premises product support_cont","cT":"Container","id":"c3c12c8c2m1r1a1","sN":3,"aN":"c12c8c2m1r1a1"}'> <a id="c-shellmenu_56" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/support/on-premises-product-documentation" data-m='{"cN":"CatNav_On-premises product support_nav","id":"n1c3c12c8c2m1r1a1","sN":1,"aN":"c3c12c8c2m1r1a1"}'>On-premises product support</a> </li> </ul> </div> </li> <li class="single-link js-nav-menu uhf-menu-item"> <a id="c-shellmenu_custom_contactsales_bhvr124" class="c-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/contact-us" data-m='{"cN":"CatNav_Contact us_nav","id":"n13c8c2m1r1a1","sN":13,"aN":"c8c2m1r1a1"}'>Contact us</a> </li> <li class="single-link js-nav-menu uhf-menu-item"> <a id="c-shellmenu_custom_button_solid_newtab_trial_bhvr234" class="c-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365/free-trial" data-m='{"cN":"CatNav_Try for free_nav","id":"n14c8c2m1r1a1","sN":14,"aN":"c8c2m1r1a1"}'>Try for free</a> </li> <li class="single-link js-nav-menu uhf-menu-item"> <a id="c-shellmenu_custom_button_outline_newtab_signin_bhvr100" class="c-uhf-nav-link" href="https://www.office.com/apps?deepLink=business-apps&auth=2" data-m='{"cN":"CatNav_Sign in_nav","id":"n15c8c2m1r1a1","sN":15,"aN":"c8c2m1r1a1"}'>Sign in</a> </li> <li id="overflow-menu" class="overflow-menu x-hidden uhf-menu-item"> <div class="c-uhf-menu js-nav-menu"> <button data-m='{"pid":"More","id":"nn16c8c2m1r1a1","sN":16,"aN":"c8c2m1r1a1"}' type="button" aria-label="More" aria-expanded="false">More</button> <ul id="overflow-menu-list" aria-hidden="true" class="overflow-menu-list"> </ul> </div> </li> </ul> </nav> <div class="c-uhfh-actions no-uhf-actions-exists" data-m='{"cN":"Header actions_cont","cT":"Container","id":"c9c2m1r1a1","sN":9,"aN":"c2m1r1a1"}'> <div class="wf-menu"> <nav id="uhf-c-nav" aria-label="All Microsoft menu" data-m='{"cN":"GlobalNav_cont","cT":"Container","id":"c1c9c2m1r1a1","sN":1,"aN":"c9c2m1r1a1"}'> <ul class="js-paddle-items"> <li> <div class="c-uhf-menu js-nav-menu"> <button type="button" class="c-button-logo all-ms-nav" aria-expanded="false" data-m='{"cN":"GlobalNav_More_nonnav","id":"nn1c1c9c2m1r1a1","sN":1,"aN":"c1c9c2m1r1a1"}'> <span>All Microsoft</span></button> <ul class="f-multi-column f-multi-column-6" aria-hidden="true" data-m='{"cN":"More_cont","cT":"Container","id":"c2c1c9c2m1r1a1","sN":2,"aN":"c1c9c2m1r1a1"}'> <li class="c-w0-contr"> <h2 class="c-uhf-sronly">Global</h2> <ul class="c-w0"> <li class="js-nav-menu single-link" data-m='{"cN":"M365_cont","cT":"Container","id":"c1c2c1c9c2m1r1a1","sN":1,"aN":"c2c1c9c2m1r1a1"}'> <a id="shellmenu_60" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/microsoft-365" data-m='{"cN":"W0Nav_M365_nav","id":"n1c1c2c1c9c2m1r1a1","sN":1,"aN":"c1c2c1c9c2m1r1a1"}'>Microsoft 365</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Teams_cont","cT":"Container","id":"c2c2c1c9c2m1r1a1","sN":2,"aN":"c2c1c9c2m1r1a1"}'> <a id="l0_Teams" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-teams/group-chat-software" data-m='{"cN":"W0Nav_Teams_nav","id":"n1c2c2c1c9c2m1r1a1","sN":1,"aN":"c2c2c1c9c2m1r1a1"}'>Teams</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Copilot_cont","cT":"Container","id":"c3c2c1c9c2m1r1a1","sN":3,"aN":"c2c1c9c2m1r1a1"}'> <a id="shellmenu_62" class="js-subm-uhf-nav-link" href="https://copilot.microsoft.com/" data-m='{"cN":"W0Nav_Copilot_nav","id":"n1c3c2c1c9c2m1r1a1","sN":1,"aN":"c3c2c1c9c2m1r1a1"}'>Copilot</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Windows_cont","cT":"Container","id":"c4c2c1c9c2m1r1a1","sN":4,"aN":"c2c1c9c2m1r1a1"}'> <a id="shellmenu_63" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/windows/" data-m='{"cN":"W0Nav_Windows_nav","id":"n1c4c2c1c9c2m1r1a1","sN":1,"aN":"c4c2c1c9c2m1r1a1"}'>Windows</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Surface_cont","cT":"Container","id":"c5c2c1c9c2m1r1a1","sN":5,"aN":"c2c1c9c2m1r1a1"}'> <a id="shellmenu_64" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/surface" data-m='{"cN":"W0Nav_Surface_nav","id":"n1c5c2c1c9c2m1r1a1","sN":1,"aN":"c5c2c1c9c2m1r1a1"}'>Surface</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Xbox_cont","cT":"Container","id":"c6c2c1c9c2m1r1a1","sN":6,"aN":"c2c1c9c2m1r1a1"}'> <a id="shellmenu_65" class="js-subm-uhf-nav-link" href="https://www.xbox.com/" data-m='{"cN":"W0Nav_Xbox_nav","id":"n1c6c2c1c9c2m1r1a1","sN":1,"aN":"c6c2c1c9c2m1r1a1"}'>Xbox</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Deals_cont","cT":"Container","id":"c7c2c1c9c2m1r1a1","sN":7,"aN":"c2c1c9c2m1r1a1"}'> <a id="shellmenu_66" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/sale?icid=gm_nav_L0_salepage" data-m='{"cN":"W0Nav_Deals_nav","id":"n1c7c2c1c9c2m1r1a1","sN":1,"aN":"c7c2c1c9c2m1r1a1"}'>Deals</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Small Business_cont","cT":"Container","id":"c8c2c1c9c2m1r1a1","sN":8,"aN":"c2c1c9c2m1r1a1"}'> <a id="l0_SmallBusiness" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/business" data-m='{"cN":"W0Nav_Small Business_nav","id":"n1c8c2c1c9c2m1r1a1","sN":1,"aN":"c8c2c1c9c2m1r1a1"}'>Small Business</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"Support_cont","cT":"Container","id":"c9c2c1c9c2m1r1a1","sN":9,"aN":"c2c1c9c2m1r1a1"}'> <a id="l1_support" class="js-subm-uhf-nav-link" href="https://support.microsoft.com/en-us" data-m='{"cN":"W0Nav_Support_nav","id":"n1c9c2c1c9c2m1r1a1","sN":1,"aN":"c9c2c1c9c2m1r1a1"}'>Support</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c10c2c1c9c2m1r1a1","sN":10,"aN":"c2c1c9c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_70-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c10c2c1c9c2m1r1a1","sN":1,"aN":"c10c2c1c9c2m1r1a1"}'>Software</span> <button id="uhf-navbtn-shellmenu_70-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c10c2c1c9c2m1r1a1","sN":2,"aN":"c10c2c1c9c2m1r1a1"}'>Software</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_70-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_WindowsApps_cont","cT":"Container","id":"c3c10c2c1c9c2m1r1a1","sN":3,"aN":"c10c2c1c9c2m1r1a1"}'> <a id="shellmenu_71" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/apps/windows?icid=CNavAppsWindowsApps" data-m='{"cN":"GlobalNav_More_Software_WindowsApps_nav","id":"n1c3c10c2c1c9c2m1r1a1","sN":1,"aN":"c3c10c2c1c9c2m1r1a1"}'>Windows Apps</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_AI_cont","cT":"Container","id":"c4c10c2c1c9c2m1r1a1","sN":4,"aN":"c10c2c1c9c2m1r1a1"}'> <a id="shellmenu_72" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/ai" data-m='{"cN":"GlobalNav_More_Software_AI_nav","id":"n1c4c10c2c1c9c2m1r1a1","sN":1,"aN":"c4c10c2c1c9c2m1r1a1"}'>AI</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_Outlook_cont","cT":"Container","id":"c5c10c2c1c9c2m1r1a1","sN":5,"aN":"c10c2c1c9c2m1r1a1"}'> <a id="shellmenu_73" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-365/outlook/email-and-calendar-software-microsoft-outlook" data-m='{"cN":"GlobalNav_More_Software_Outlook_nav","id":"n1c5c10c2c1c9c2m1r1a1","sN":1,"aN":"c5c10c2c1c9c2m1r1a1"}'>Outlook</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_OneDrive_cont","cT":"Container","id":"c6c10c2c1c9c2m1r1a1","sN":6,"aN":"c10c2c1c9c2m1r1a1"}'> <a id="shellmenu_74" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-365/onedrive/online-cloud-storage" data-m='{"cN":"GlobalNav_More_Software_OneDrive_nav","id":"n1c6c10c2c1c9c2m1r1a1","sN":1,"aN":"c6c10c2c1c9c2m1r1a1"}'>OneDrive</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_Microsoft Teams_cont","cT":"Container","id":"c7c10c2c1c9c2m1r1a1","sN":7,"aN":"c10c2c1c9c2m1r1a1"}'> <a id="shellmenu_75" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-teams/group-chat-software" data-m='{"cN":"GlobalNav_More_Software_Microsoft Teams_nav","id":"n1c7c10c2c1c9c2m1r1a1","sN":1,"aN":"c7c10c2c1c9c2m1r1a1"}'>Microsoft Teams</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_OneNote_cont","cT":"Container","id":"c8c10c2c1c9c2m1r1a1","sN":8,"aN":"c10c2c1c9c2m1r1a1"}'> <a id="shellmenu_76" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-365/onenote/digital-note-taking-app" data-m='{"cN":"GlobalNav_More_Software_OneNote_nav","id":"n1c8c10c2c1c9c2m1r1a1","sN":1,"aN":"c8c10c2c1c9c2m1r1a1"}'>OneNote</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_Edge_cont","cT":"Container","id":"c9c10c2c1c9c2m1r1a1","sN":9,"aN":"c10c2c1c9c2m1r1a1"}'> <a id="shellmenu_77" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/edge" data-m='{"cN":"GlobalNav_More_Software_Edge_nav","id":"n1c9c10c2c1c9c2m1r1a1","sN":1,"aN":"c9c10c2c1c9c2m1r1a1"}'>Microsoft Edge</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Software_Skype_cont","cT":"Container","id":"c10c10c2c1c9c2m1r1a1","sN":10,"aN":"c10c2c1c9c2m1r1a1"}'> <a id="shellmenu_78" class="js-subm-uhf-nav-link" href="https://www.skype.com/en/" data-m='{"cN":"GlobalNav_More_Software_Skype_nav","id":"n1c10c10c2c1c9c2m1r1a1","sN":1,"aN":"c10c10c2c1c9c2m1r1a1"}'>Skype</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cN":"PCsAndDevices_cont","cT":"Container","id":"c11c2c1c9c2m1r1a1","sN":11,"aN":"c2c1c9c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_79-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"cN":"GlobalNav_PCsAndDevices_nonnav","id":"nn1c11c2c1c9c2m1r1a1","sN":1,"aN":"c11c2c1c9c2m1r1a1"}'>PCs & Devices </span> <button id="uhf-navbtn-shellmenu_79-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"cN":"GlobalNav_PCsAndDevices_nonnav","id":"nn2c11c2c1c9c2m1r1a1","sN":2,"aN":"c11c2c1c9c2m1r1a1"}'>PCs & Devices </button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_79-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_PCsAndTablets_cont","cT":"Container","id":"c3c11c2c1c9c2m1r1a1","sN":3,"aN":"c11c2c1c9c2m1r1a1"}'> <a id="shellmenu_80" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/pc?icid=CNavDevicesPC" data-m='{"cN":"GlobalNav_More_PCsAndDevices_PCsAndTablets_nav","id":"n1c3c11c2c1c9c2m1r1a1","sN":1,"aN":"c3c11c2c1c9c2m1r1a1"}'>Computers</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_ShopXbox_cont","cT":"Container","id":"c4c11c2c1c9c2m1r1a1","sN":4,"aN":"c11c2c1c9c2m1r1a1"}'> <a id="shellmenu_81" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/xbox?icid=CNavDevicesXbox" data-m='{"cN":"GlobalNav_More_PCsAndDevices_ShopXbox_nav","id":"n1c4c11c2c1c9c2m1r1a1","sN":1,"aN":"c4c11c2c1c9c2m1r1a1"}'>Shop Xbox</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_Accessories_cont","cT":"Container","id":"c5c11c2c1c9c2m1r1a1","sN":5,"aN":"c11c2c1c9c2m1r1a1"}'> <a id="shellmenu_82" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/accessories?icid=CNavDevicesAccessories" data-m='{"cN":"GlobalNav_More_PCsAndDevices_Accessories_nav","id":"n1c5c11c2c1c9c2m1r1a1","sN":1,"aN":"c5c11c2c1c9c2m1r1a1"}'>Accessories</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_VMAndMixedReality_cont","cT":"Container","id":"c6c11c2c1c9c2m1r1a1","sN":6,"aN":"c11c2c1c9c2m1r1a1"}'> <a id="shellmenu_83" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/virtualreality?icid=CNavVirtualReality" data-m='{"cN":"GlobalNav_More_PCsAndDevices_VMAndMixedReality_nav","id":"n1c6c11c2c1c9c2m1r1a1","sN":1,"aN":"c6c11c2c1c9c2m1r1a1"}'>VR & mixed reality</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevicesCertifiedRefurbished_cont","cT":"Container","id":"c7c11c2c1c9c2m1r1a1","sN":7,"aN":"c11c2c1c9c2m1r1a1"}'> <a id="shellmenu_84" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/certified-refurbished-products" data-m='{"cN":"GlobalNav_More_PCsAndDevicesCertifiedRefurbished_nav","id":"n1c7c11c2c1c9c2m1r1a1","sN":1,"aN":"c7c11c2c1c9c2m1r1a1"}'>Certified Refurbished</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_Trade-in-for-cash_cont","cT":"Container","id":"c8c11c2c1c9c2m1r1a1","sN":8,"aN":"c11c2c1c9c2m1r1a1"}'> <a id="shellmenu_85" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/microsoft-trade-in" data-m='{"cN":"GlobalNav_More_PCsAndDevices_Trade-in-for-cash_nav","id":"n1c8c11c2c1c9c2m1r1a1","sN":1,"aN":"c8c11c2c1c9c2m1r1a1"}'>Trade-in for cash</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c12c2c1c9c2m1r1a1","sN":12,"aN":"c2c1c9c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_86-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c12c2c1c9c2m1r1a1","sN":1,"aN":"c12c2c1c9c2m1r1a1"}'>Entertainment</span> <button id="uhf-navbtn-shellmenu_86-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c12c2c1c9c2m1r1a1","sN":2,"aN":"c12c2c1c9c2m1r1a1"}'>Entertainment</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_86-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_XboxGamePassUltimate_cont","cT":"Container","id":"c3c12c2c1c9c2m1r1a1","sN":3,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_87" class="js-subm-uhf-nav-link" href="https://www.xbox.com/en-us/games/store/xbox-game-pass-ultimate/cfq7ttc0khs0?icid=CNavAllXboxGamePassUltimate" data-m='{"cN":"GlobalNav_More_Entertainment_XboxGamePassUltimate_nav","id":"n1c3c12c2c1c9c2m1r1a1","sN":1,"aN":"c3c12c2c1c9c2m1r1a1"}'>Xbox Game Pass Ultimate</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_PC_Game_Pass_cont","cT":"Container","id":"c4c12c2c1c9c2m1r1a1","sN":4,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_88" class="js-subm-uhf-nav-link" href="https://www.xbox.com/en-us/games/store/pc-game-pass/cfq7ttc0kgq8?icid=CNavAllPCGamePass" data-m='{"cN":"GlobalNav_More_Entertainment_PC_Game_Pass_nav","id":"n1c4c12c2c1c9c2m1r1a1","sN":1,"aN":"c4c12c2c1c9c2m1r1a1"}'>PC Game Pass</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_XboxGames_cont","cT":"Container","id":"c5c12c2c1c9c2m1r1a1","sN":5,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_89" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/xboxgames?icid=CNavGamesXboxGames" data-m='{"cN":"GlobalNav_More_Entertainment_XboxGames_nav","id":"n1c5c12c2c1c9c2m1r1a1","sN":1,"aN":"c5c12c2c1c9c2m1r1a1"}'>Xbox games</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_PCGames_cont","cT":"Container","id":"c6c12c2c1c9c2m1r1a1","sN":6,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_90" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/games/windows?icid=CNavGamesWindowsGames" data-m='{"cN":"GlobalNav_More_Entertainment_PCGames_nav","id":"n1c6c12c2c1c9c2m1r1a1","sN":1,"aN":"c6c12c2c1c9c2m1r1a1"}'>PC and Windows games</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_MoviesAndTV_cont","cT":"Container","id":"c7c12c2c1c9c2m1r1a1","sN":7,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_91" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/movies-and-tv?icid=TopNavMoviesTv" data-m='{"cN":"GlobalNav_More_Entertainment_MoviesAndTV_nav","id":"n1c7c12c2c1c9c2m1r1a1","sN":1,"aN":"c7c12c2c1c9c2m1r1a1"}'>Movies & TV</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c13c2c1c9c2m1r1a1","sN":13,"aN":"c2c1c9c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_92-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c13c2c1c9c2m1r1a1","sN":1,"aN":"c13c2c1c9c2m1r1a1"}'>Business</span> <button id="uhf-navbtn-shellmenu_92-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c13c2c1c9c2m1r1a1","sN":2,"aN":"c13c2c1c9c2m1r1a1"}'>Business</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_92-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_Business_Microsoft_Cloud_cont","cT":"Container","id":"c3c13c2c1c9c2m1r1a1","sN":3,"aN":"c13c2c1c9c2m1r1a1"}'> <a id="shellmenu_93" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-cloud" data-m='{"cN":"GlobalNav_More_Business_Microsoft_Cloud_nav","id":"n1c3c13c2c1c9c2m1r1a1","sN":1,"aN":"c3c13c2c1c9c2m1r1a1"}'>Microsoft Cloud</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Business_Microsoft Security_cont","cT":"Container","id":"c4c13c2c1c9c2m1r1a1","sN":4,"aN":"c13c2c1c9c2m1r1a1"}'> <a id="shellmenu_94" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/security" data-m='{"cN":"GlobalNav_More_Business_Microsoft Security_nav","id":"n1c4c13c2c1c9c2m1r1a1","sN":1,"aN":"c4c13c2c1c9c2m1r1a1"}'>Microsoft Security</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Business_MicrosoftDynamics365_cont","cT":"Container","id":"c5c13c2c1c9c2m1r1a1","sN":5,"aN":"c13c2c1c9c2m1r1a1"}'> <a id="shellmenu_95" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/dynamics-365" data-m='{"cN":"GlobalNav_More_Business_MicrosoftDynamics365_nav","id":"n1c5c13c2c1c9c2m1r1a1","sN":1,"aN":"c5c13c2c1c9c2m1r1a1"}'>Dynamics 365</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Business_Microsoft365forbusiness_cont","cT":"Container","id":"c6c13c2c1c9c2m1r1a1","sN":6,"aN":"c13c2c1c9c2m1r1a1"}'> <a id="shellmenu_96" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/microsoft-365/business" data-m='{"cN":"GlobalNav_More_Business_Microsoft365forbusiness_nav","id":"n1c6c13c2c1c9c2m1r1a1","sN":1,"aN":"c6c13c2c1c9c2m1r1a1"}'>Microsoft 365 for business</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Business_MicrosoftPowerPlatform_cont","cT":"Container","id":"c7c13c2c1c9c2m1r1a1","sN":7,"aN":"c13c2c1c9c2m1r1a1"}'> <a id="shellmenu_97" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/power-platform" data-m='{"cN":"GlobalNav_More_Business_MicrosoftPowerPlatform_nav","id":"n1c7c13c2c1c9c2m1r1a1","sN":1,"aN":"c7c13c2c1c9c2m1r1a1"}'>Microsoft Power Platform</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Business_Windows365_cont","cT":"Container","id":"c8c13c2c1c9c2m1r1a1","sN":8,"aN":"c13c2c1c9c2m1r1a1"}'> <a id="shellmenu_98" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/windows-365" data-m='{"cN":"GlobalNav_More_Business_Windows365_nav","id":"n1c8c13c2c1c9c2m1r1a1","sN":1,"aN":"c8c13c2c1c9c2m1r1a1"}'>Windows 365</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Business_MicrosoftIndustry_cont","cT":"Container","id":"c9c13c2c1c9c2m1r1a1","sN":9,"aN":"c13c2c1c9c2m1r1a1"}'> <a id="shellmenu_99" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/industry" data-m='{"cN":"GlobalNav_More_Business_MicrosoftIndustry_nav","id":"n1c9c13c2c1c9c2m1r1a1","sN":1,"aN":"c9c13c2c1c9c2m1r1a1"}'>Microsoft Industry</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Business_SmallBusiness_cont","cT":"Container","id":"c10c13c2c1c9c2m1r1a1","sN":10,"aN":"c13c2c1c9c2m1r1a1"}'> <a id="shellmenu_100" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/business?icid=CNavBusinessStore" data-m='{"cN":"GlobalNav_More_Business_SmallBusiness_nav","id":"n1c10c13c2c1c9c2m1r1a1","sN":1,"aN":"c10c13c2c1c9c2m1r1a1"}'>Small Business</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c14c2c1c9c2m1r1a1","sN":14,"aN":"c2c1c9c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_101-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c14c2c1c9c2m1r1a1","sN":1,"aN":"c14c2c1c9c2m1r1a1"}'>Developer & IT </span> <button id="uhf-navbtn-shellmenu_101-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c14c2c1c9c2m1r1a1","sN":2,"aN":"c14c2c1c9c2m1r1a1"}'>Developer & IT </button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_101-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_DeveloperAndIT_Azure_cont","cT":"Container","id":"c3c14c2c1c9c2m1r1a1","sN":3,"aN":"c14c2c1c9c2m1r1a1"}'> <a id="shellmenu_102" class="js-subm-uhf-nav-link" href="https://azure.microsoft.com/en-us/" data-m='{"cN":"GlobalNav_More_DeveloperAndIT_Azure_nav","id":"n1c3c14c2c1c9c2m1r1a1","sN":1,"aN":"c3c14c2c1c9c2m1r1a1"}'>Azure</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_DeveloperAndIT_DeveloperCenter_cont","cT":"Container","id":"c4c14c2c1c9c2m1r1a1","sN":4,"aN":"c14c2c1c9c2m1r1a1"}'> <a id="shellmenu_103" class="js-subm-uhf-nav-link" href="https://developer.microsoft.com/en-us/" data-m='{"cN":"GlobalNav_More_DeveloperAndIT_DeveloperCenter_nav","id":"n1c4c14c2c1c9c2m1r1a1","sN":1,"aN":"c4c14c2c1c9c2m1r1a1"}'>Developer Center</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_DeveloperAndIT_Documentation_cont","cT":"Container","id":"c5c14c2c1c9c2m1r1a1","sN":5,"aN":"c14c2c1c9c2m1r1a1"}'> <a id="shellmenu_104" class="js-subm-uhf-nav-link" href="https://learn.microsoft.com/docs/" data-m='{"cN":"GlobalNav_More_DeveloperAndIT_Documentation_nav","id":"n1c5c14c2c1c9c2m1r1a1","sN":1,"aN":"c5c14c2c1c9c2m1r1a1"}'>Documentation</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_DeveloperAndIT_MicrosoftLearn_cont","cT":"Container","id":"c6c14c2c1c9c2m1r1a1","sN":6,"aN":"c14c2c1c9c2m1r1a1"}'> <a id="shellmenu_105" class="js-subm-uhf-nav-link" href="https://learn.microsoft.com/" data-m='{"cN":"GlobalNav_More_DeveloperAndIT_MicrosoftLearn_nav","id":"n1c6c14c2c1c9c2m1r1a1","sN":1,"aN":"c6c14c2c1c9c2m1r1a1"}'>Microsoft Learn</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_DeveloperAndIT_MicrosoftTechCommunity_cont","cT":"Container","id":"c7c14c2c1c9c2m1r1a1","sN":7,"aN":"c14c2c1c9c2m1r1a1"}'> <a id="shellmenu_106" class="js-subm-uhf-nav-link" href="https://techcommunity.microsoft.com/" data-m='{"cN":"GlobalNav_More_DeveloperAndIT_MicrosoftTechCommunity_nav","id":"n1c7c14c2c1c9c2m1r1a1","sN":1,"aN":"c7c14c2c1c9c2m1r1a1"}'>Microsoft Tech Community</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_DeveloperAndIT_AzureMarketplace_cont","cT":"Container","id":"c8c14c2c1c9c2m1r1a1","sN":8,"aN":"c14c2c1c9c2m1r1a1"}'> <a id="shellmenu_107" class="js-subm-uhf-nav-link" href="https://azuremarketplace.microsoft.com/en-us/" data-m='{"cN":"GlobalNav_More_DeveloperAndIT_AzureMarketplace_nav","id":"n1c8c14c2c1c9c2m1r1a1","sN":1,"aN":"c8c14c2c1c9c2m1r1a1"}'>Azure Marketplace</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_DeveloperAndIT_AppSource_cont","cT":"Container","id":"c9c14c2c1c9c2m1r1a1","sN":9,"aN":"c14c2c1c9c2m1r1a1"}'> <a id="shellmenu_108" class="js-subm-uhf-nav-link" href="https://appsource.microsoft.com/en-us/" data-m='{"cN":"GlobalNav_More_DeveloperAndIT_AppSource_nav","id":"n1c9c14c2c1c9c2m1r1a1","sN":1,"aN":"c9c14c2c1c9c2m1r1a1"}'>AppSource</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_DeveloperAndIT_VisualStudio_cont","cT":"Container","id":"c10c14c2c1c9c2m1r1a1","sN":10,"aN":"c14c2c1c9c2m1r1a1"}'> <a id="shellmenu_109" class="js-subm-uhf-nav-link" href="https://visualstudio.microsoft.com/" data-m='{"cN":"GlobalNav_More_DeveloperAndIT_VisualStudio_nav","id":"n1c10c14c2c1c9c2m1r1a1","sN":1,"aN":"c10c14c2c1c9c2m1r1a1"}'>Visual Studio</a> </li> </ul> </li> <li class="f-sub-menu js-nav-menu nested-menu" data-m='{"cT":"Container","id":"c15c2c1c9c2m1r1a1","sN":15,"aN":"c2c1c9c2m1r1a1"}'> <span id="uhf-navspn-shellmenu_110-span" style="display:none" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn1c15c2c1c9c2m1r1a1","sN":1,"aN":"c15c2c1c9c2m1r1a1"}'>Other</span> <button id="uhf-navbtn-shellmenu_110-button" type="button" f-multi-parent="true" aria-expanded="false" data-m='{"id":"nn2c15c2c1c9c2m1r1a1","sN":2,"aN":"c15c2c1c9c2m1r1a1"}'>Other</button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_110-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_Other_Microsoft Rewards_cont","cT":"Container","id":"c3c15c2c1c9c2m1r1a1","sN":3,"aN":"c15c2c1c9c2m1r1a1"}'> <a id="shellmenu_111" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/rewards" data-m='{"cN":"GlobalNav_More_Other_Microsoft Rewards_nav","id":"n1c3c15c2c1c9c2m1r1a1","sN":1,"aN":"c3c15c2c1c9c2m1r1a1"}'>Microsoft Rewards </a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Other_FreeDownloadsAndSecurity_cont","cT":"Container","id":"c4c15c2c1c9c2m1r1a1","sN":4,"aN":"c15c2c1c9c2m1r1a1"}'> <a id="shellmenu_112" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/download" data-m='{"cN":"GlobalNav_More_Other_FreeDownloadsAndSecurity_nav","id":"n1c4c15c2c1c9c2m1r1a1","sN":1,"aN":"c4c15c2c1c9c2m1r1a1"}'>Free downloads & security</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Other_Education_cont","cT":"Container","id":"c5c15c2c1c9c2m1r1a1","sN":5,"aN":"c15c2c1c9c2m1r1a1"}'> <a id="shellmenu_113" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/education" data-m='{"cN":"GlobalNav_More_Other_Education_nav","id":"n1c5c15c2c1c9c2m1r1a1","sN":1,"aN":"c5c15c2c1c9c2m1r1a1"}'>Education</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Other_GiftCards_cont","cT":"Container","id":"c6c15c2c1c9c2m1r1a1","sN":6,"aN":"c15c2c1c9c2m1r1a1"}'> <a id="shellmenu_114" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/gift-cards" data-m='{"cN":"GlobalNav_More_Other_GiftCards_nav","id":"n1c6c15c2c1c9c2m1r1a1","sN":1,"aN":"c6c15c2c1c9c2m1r1a1"}'>Gift cards</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Other_Licensing_cont","cT":"Container","id":"c7c15c2c1c9c2m1r1a1","sN":7,"aN":"c15c2c1c9c2m1r1a1"}'> <a id="Licensing" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/licensing/" data-m='{"cN":"GlobalNav_More_Other_Licensing_nav","id":"n1c7c15c2c1c9c2m1r1a1","sN":1,"aN":"c7c15c2c1c9c2m1r1a1"}'>Licensing</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Other_Unlocked_stories_cont","cT":"Container","id":"c8c15c2c1c9c2m1r1a1","sN":8,"aN":"c15c2c1c9c2m1r1a1"}'> <a id="shellmenu_116" class="js-subm-uhf-nav-link" href="https://unlocked.microsoft.com/" data-m='{"cN":"GlobalNav_More_Other_Unlocked_stories_nav","id":"n1c8c15c2c1c9c2m1r1a1","sN":1,"aN":"c8c15c2c1c9c2m1r1a1"}'>Unlocked stories</a> </li> </ul> </li> <li class="f-multi-column-info"> <a data-m='{"id":"n16c2c1c9c2m1r1a1","sN":16,"aN":"c2c1c9c2m1r1a1"}' href="https://www.microsoft.com/en-us/sitemap" aria-label="" class="c-glyph">View Sitemap</a> </li> </ul> </div> </li> </ul> </nav> </div> </div> </div> </div> </header> </div> </div> </div> <main id="mainContent"> <div class="pb-md-5 pb-4 front-page__header position-relative pt-2 pt-mb-0"> <div class="pt-md-4 pb-md-0 position-relative z-2"> <div class="container"> <div class="front-page__top-nav-wrapper d-md-flex flex-row"> <h1 class="front-page__title h3 mb-md-4 pb-3 pb-md-0 mr-md-auto">Microsoft Dynamics 365 Blog</h1> <div class="front-page__top-nav flex-gap-2 d-flex d-flex flex-wrap align-items-start align-items-md-center mb-3 mb-md-0"> <span class="w-100 w-md-auto font-weight-semibold flex-fill flex-md-grow-0">Blog posts for:</span> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" class="btn text-center btn-primary border-width-1 flex-grow-1 flex-md-grow-0 n1px" data-bi-cn="Business Decision Makers" > Business Decision Makers </a> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/it-professional/" class="btn is-inactive text-center border flex-grow-1 flex-md-grow-0 n1px" data-bi-cn="IT Professionals" > IT Professionals </a> </div> </div> </div> </div> <div class="front-page__navigation-wrapper container mb-3 mb-md-0"> <div class="front-page__navigation-search flex-column flex-md-row pt-md-3 pb-md-4 d-md-flex flex-row align-items-end align-items-lg-center"> <div id="primary-navigation" class="primary-navigation mr-auto mb-2 mb-sm-0 z-2" data-bi-an="Filter Navigation"> <button type="button" id="primary-navigation-toggle" class="primary-navigation__toggle" data-open="false" aria-expanded="true"> Navigate blog by <span class="glyph-prepend glyph-prepend-chevron-down glyph-prepend-xsmall"></span> </button> <span class="primary-navigation__label"> Navigate blog by: </span> <div id="primary-navigation-container" class="primary-navigation__container" data-open="false" aria-hidden="true"> <nav class="no-gutters d-md-flex navigation navigation--primary" aria-label="Filter"> <div class="menu-primary-menu-container"> <div id="menu-primary-menu" class="menu"> <div class="dropdown mb-md-0 menu-item-column "> <button type="button" class="dropdown-toggle menu-item--depth-0 " id="content-type-label" data-mount="dropdown" aria-expanded="false" aria-controls="content-type" > Content type </button> <ul class="dropdown-menu sub-menu sub-menu--main" id="content-type" aria-labelledby="content-type-label" > <li class="menu-item menu-item-type-taxonomy menu-item--depth-1"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/content-type/analyst-reports/"> Analyst reports </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-1"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/content-type/customer-stories/"> Customer stories </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-1"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/content-type/events/"> Events </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-1"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/content-type/news-and-product-updates/"> News and product updates </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-1"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/content-type/thought-leadership/"> Thought leadership </a> </li> </ul> </div> <div class="dropdown mb-md-0 menu-item-column "> <button type="button" class="dropdown-toggle menu-item--depth-0 " id="topic-label" data-mount="dropdown" aria-expanded="false" aria-controls="topic" > Topic </button> <ul class="dropdown-menu sub-menu sub-menu--main" id="topic" aria-labelledby="topic-label" > <li class="menu-item menu-item-type-taxonomy menu-item--depth-1"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/topic/ai/"> AI </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-1"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/topic/automation/"> Automation </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-1"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/topic/collaboration/"> Collaboration </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-1"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/topic/data-management/"> Data management </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-1"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/topic/low-code/"> Low-code </a> </li> </ul> </div> <div class="dropdown mb-md-0 "> <button type="button" class="dropdown-toggle menu-item--depth-0 " id="product-label" data-mount="dropdown" aria-expanded="false" aria-controls="product" > Product </button> <ul class="dropdown-menu sub-menu sub-menu--main" id="product" aria-labelledby="product-label" > <li class="menu-item-heading menu-item menu-item-has-children menu-item--depth-1 menu-item--customer-experience"> <h2 class="menu-item__heading h5 d-block"> Customer experience </h2> <ul class="sub-menu"> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/dynamics-365-commerce/"> Dynamics 365 Commerce </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/dynamics-365-customer-insights/"> Dynamics 365 Customer Insights </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/dynamics-365-customer-voice/"> Dynamics 365 Customer Voice </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/dynamics-365-sales/"> Dynamics 365 Sales </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/microsoft-365-copilot-for-sales/"> Microsoft 365 Copilot for Sales </a> </li> </ul> </li> <li class="menu-item-heading menu-item menu-item-has-children menu-item--depth-1 menu-item--service"> <h2 class="menu-item__heading h5 d-block"> Service </h2> <ul class="sub-menu"> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/dynamics-365-contact-center/"> Dynamics 365 Contact Center </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/dynamics-365-customer-service/"> Dynamics 365 Customer Service </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/dynamics-365-field-service/"> Dynamics 365 Field Service </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/dynamics-365-remote-assist/"> Dynamics 365 Remote Assist </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/microsoft-365-copilot-for-service/"> Microsoft 365 Copilot for Service </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/nuance/"> Nuance </a> </li> </ul> </li> <li class="menu-item-heading menu-item menu-item-has-children menu-item--depth-1 menu-item--supply-chain"> <h2 class="menu-item__heading h5 d-block"> Supply chain </h2> <ul class="sub-menu"> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/dynamics-365-guides/"> Dynamics 365 Guides </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/dynamics-365-intelligent-order-management/"> Dynamics 365 Intelligent Order Management </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/dynamics-365-supply-chain-management/"> Dynamics 365 Supply Chain Management </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/microsoft-supply-chain-center/"> Microsoft Supply Chain Center </a> </li> </ul> </li> <li class="menu-item-heading menu-item menu-item-has-children menu-item--depth-1 menu-item--finance-and-operations"> <h2 class="menu-item__heading h5 d-block"> Finance and operations </h2> <ul class="sub-menu"> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/dynamics-365-business-central/"> Dynamics 365 Business Central </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/dynamics-365-finance/"> Dynamics 365 Finance </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/dynamics-365-fraud-protection/"> Dynamics 365 Fraud Protection </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/dynamics-365-project-operations/"> Dynamics 365 Project Operations </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/microsoft-365-copilot-for-finance/"> Microsoft 365 Copilot for Finance </a> </li> </ul> </li> <li class="menu-item-heading menu-item menu-item-has-children menu-item--depth-1 menu-item--human-resources"> <h2 class="menu-item__heading h5 d-block"> Human resources </h2> <ul class="sub-menu"> <li class="menu-item menu-item-type-taxonomy menu-item--depth-2"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/product/dynamics-365-human-resources/"> Dynamics 365 Human Resources </a> </li> </ul> </li> </ul> </div> <div class="dropdown mb-md-0 menu-item-column "> <button type="button" class="dropdown-toggle menu-item--depth-0 " id="audience-label" data-mount="dropdown" aria-expanded="false" aria-controls="audience" > Audience </button> <ul class="dropdown-menu sub-menu sub-menu--main" id="audience" aria-labelledby="audience-label" > <li class="menu-item menu-item-type-taxonomy menu-item--depth-1"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/audience-type/customer-service/"> Customer service </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-1"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/audience-type/field-service/"> Field service </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-1"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/audience-type/finance/"> Finance </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-1"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/audience-type/human-resources/"> Human resources </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-1"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/audience-type/marketing/"> Marketing </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-1"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/audience-type/operations/"> Operations </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-1"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/audience-type/sales/"> Sales </a> </li> <li class="menu-item menu-item-type-taxonomy menu-item--depth-1"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/audience-type/supply-chain/"> Supply chain </a> </li> </ul> </div> </div> </div> </nav> </div> </div> <div id="header-search" class="header-search ml-sm-auto w-100 mt-3 mt-md-0"> <div id="header-search-content" class="header-search__content"> <div itemscope itemtype="http://schema.org/WebSite"> <form role="search" id="searchform-1" action="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" class="search-form" > <meta itemprop="target" content="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/?s={s}" /> <label for="searchform-1-field" class="sr-only"> Search the site </label> <div class="search-form__input border d-flex align-items-center"> <input itemprop="query-input" class="form-control border-0 flex-grow-1 h-100" type="search" id="searchform-1-field" name="s" placeholder="Search the blog" value=""> <input type="hidden" name="cpt" value="post" /> <button class="btn btn-link-secondary m-0" type="submit"> <span class="sr-only">Submit</span> <span class="svg" aria-hidden="true" role="img"> <svg xmlns="http://www.w3.org/2000/svg" width="13" height="12" fill="none" viewBox="0 0 12 13"><path fill="#4C4C51" d="M4.833.097a4.833 4.833 0 0 1 3.753 7.879l3.268 3.267a.5.5 0 0 1-.651.756l-.057-.049L7.88 8.683A4.833 4.833 0 1 1 4.833.097m0 1a3.833 3.833 0 1 0 0 7.666 3.833 3.833 0 0 0 0-7.666" /></svg> </span> </button> </div> </form> </div> </div> </div> </div> </div> <div class="front-page__featured-content container position-relative z-1"> <div class="featured-content featured-content--dynamics-365 z-1 position-relative" data-bi-an="Homepage Featured Article"> <div class="featured-content__post material-card card card--featured flex-column flex-md-row theme-dark text-light-blue bg-brand is-entire-card-clickable"> <div class="card__image w-md-col-7"> <img width="1024" height="576" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/D365_Blog_Lifestyle_Abstract-13_1260-1024x576.webp" class="d-block h-100 img-object-cover wp-post-image" alt="Abstract design incorporating a close-up image of a side of a building, against a dark blue background." decoding="async" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/D365_Blog_Lifestyle_Abstract-13_1260-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/D365_Blog_Lifestyle_Abstract-13_1260-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/D365_Blog_Lifestyle_Abstract-13_1260-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/D365_Blog_Lifestyle_Abstract-13_1260.webp 1260w" sizes="(max-width: 1024px) 100vw, 1024px" /> </div> <div class="card__content w-md-col-5 py-sm-4 py-md-5 px-4 px-md-5 pb-5 pt-4 d-sm-flex flex-column justify-content-center z-1 position-relative"> <div class="card__meta d-flex flex-row small mb-2 flex-wrap"> <div class="card__categories"> <strong> <a data-bi-id="4684" data-bi-ct="post categories" data-bi-cn="Business Decision Makers" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" class="text-light-blue" >Business Decision Makers</a> </strong> </div> <span class="card__meta-divider">·</span> <div class="card__date"> <strong>Oct 29</strong> </div> <span class="card__meta-divider">·</span> <div class="card__read-time"> <strong>5 min read</strong> </div> </div> <h2 class="card__title h3 font-weight-semibold"> <a id="post-title-192320" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/10/29/2024-release-wave-2-launches-with-hundreds-of-copilot-capabilities/" class="text-white" data-bi-ct="title link" data-bi-id="192320" data-bi-cn="2024 release wave 2 launches with hundreds of Copilot capabilities" > <span>2024 release wave 2 launches with hundreds of Copilot capabilities</span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h2> <div class="card__excerpt" style="--clamp-lines: 16"> <p>Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing.</p> </div> </div> </div> <div class="featured-content__posts material-card"> <ul class="list-unstyled row row-cols-1 row-cols-md-3 py-0 m-0" data-bi-an="Secondary Featured Post"> <li class="card--post-list-item p-4 col is-entire-card-clickable"> <div class="card__meta flex-wrap d-flex flex-row small text-neutral-600"> <div class="card__categories"> <strong> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-customer-service/" class="text-neutral-600" data-bi-id="4714" data-bi-ct="post categories" data-bi-cn="Dynamics 365 Customer Service" >Dynamics 365 Customer Service</a> </strong> </div> <span class="card__meta-divider">·</span> <div class="card__date"> <strong>Oct 21</strong> </div> <span class="card__meta-divider">·</span> <div class="card__read-time"> <strong>4 min read</strong> </div> </div> <h3 class="card__title mt-2 h5 mb-0 font-weight-semibold"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/10/21/transform-work-with-autonomous-agents-across-your-business-processes/" data-bi-ct="title link" data-bi-id="192320" data-bi-cn="Transform work with autonomous agents across your business processes" > <span>Transform work with autonomous agents across your business processes</span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> </li> <li class="card--post-list-item p-4 col is-entire-card-clickable"> <div class="card__meta flex-wrap d-flex flex-row small text-neutral-600"> <div class="card__categories"> <strong> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-sales/" class="text-neutral-600" data-bi-id="4713" data-bi-ct="post categories" data-bi-cn="Dynamics 365 Sales" >Dynamics 365 Sales</a> </strong> </div> <span class="card__meta-divider">·</span> <div class="card__date"> <strong>Sep 25</strong> </div> <span class="card__meta-divider">·</span> <div class="card__read-time"> <strong>6 min read</strong> </div> </div> <h3 class="card__title mt-2 h5 mb-0 font-weight-semibold"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/09/25/how-generative-ai-in-customer-relationship-management-emphasizes-human-skills-to-drive-sales/" data-bi-ct="title link" data-bi-id="192320" data-bi-cn="How generative AI in customer relationship management emphasizes human skills to drive sales" > <span>How generative AI in customer relationship management emphasizes human skills to drive sales</span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> </li> <li class="card--post-list-item p-4 col is-entire-card-clickable"> <div class="card__meta flex-wrap d-flex flex-row small text-neutral-600"> <div class="card__categories"> <strong> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-business-central/" class="text-neutral-600" data-bi-id="4707" data-bi-ct="post categories" data-bi-cn="Dynamics 365 Business Central" >Dynamics 365 Business Central</a> </strong> </div> <span class="card__meta-divider">·</span> <div class="card__date"> <strong>Aug 27</strong> </div> <span class="card__meta-divider">·</span> <div class="card__read-time"> <strong>7 min read</strong> </div> </div> <h3 class="card__title mt-2 h5 mb-0 font-weight-semibold"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/08/27/experience-the-new-generation-of-financial-analytics-and-reporting-in-microsoft-dynamics-365-business-central/" data-bi-ct="title link" data-bi-id="192320" data-bi-cn="Experience the new generation of financial analytics and reporting in Microsoft Dynamics 365 Business Central" > <span>Experience the new generation of financial analytics and reporting in Microsoft Dynamics 365 Business Central</span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> </li> </ul> </div> </div> </div> </div> <div class="front-page__posts-container pt-sm-5 pt-4 pb-5"> <div class="container position-relative z-1"> <div data-load-more-content class="front-page__posts row" data-bi-an="Recent Article" itemscope itemtype="https://schema.org/Blog"> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-192320" class="card material-card h-100 mb-2 is-entire-card-clickable post-192320 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai product-dynamics-365-sales content-type-analyst-reports content-type-customer-stories audience-business-leader ms-author-author-6236 review-flag-1593580412-535 review-flag-1593580425-950 review-flag-2-1593580434-938 review-flag-and-o-1593580421-190 review-flag-gartn-1680212572-445"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/377376-featured-image-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="retail worker with tablet" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/377376-featured-image-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/377376-featured-image-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/377376-featured-image-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/377376-featured-image.webp 1280w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/analyst-reports/" data-bi-id="4710" data-bi-cn="Analyst reports" data-bi-ct="post categories" > Analyst reports </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-sales/" data-bi-id="4713" data-bi-cn="Dynamics 365 Sales" data-bi-ct="post categories" > Dynamics 365 Sales </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-10-31T08:00:00-07:00">Oct 31</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 5 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for Sales Force Automation Platforms  " data-bi-id="192320" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/10/31/microsoft-named-a-leader-in-the-2024-gartner-magic-quadrant-for-sales-force-automation-platforms/" > <span>Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for Sales Force Automation Platforms  </span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">Microsoft has been recognized as a Leader in the 2024 Magic Quadrant for Sales Force Automation for the fourteenth consecutive year.</p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-192318" class="card material-card h-100 mb-2 is-entire-card-clickable post-192318 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai tag-copilot product-dynamics-365-customer-insights content-type-analyst-reports audience-business-leader ms-author-author-6236 review-flag-1593580412-535 review-flag-1593580425-950 review-flag-7-1593580459-505 review-flag-and-o-1593580421-190 review-flag-gartn-1680212572-445 review-flag-never-1593580311-709 review-flag-new-1593580245-522"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/10.9-featured-image-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="retail workers looking at tablet" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/10.9-featured-image-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/10.9-featured-image-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/10.9-featured-image-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/10.9-featured-image.webp 1280w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/analyst-reports/" data-bi-id="4710" data-bi-cn="Analyst reports" data-bi-ct="post categories" > Analyst reports </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-customer-insights/" data-bi-id="4893" data-bi-cn="Dynamics 365 Customer Insights" data-bi-ct="post categories" > Dynamics 365 Customer Insights </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-10-30T08:00:00-07:00">Oct 30</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 3 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms " data-bi-id="192318" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/10/30/microsoft-named-a-leader-in-the-2024-gartner-magic-quadrant-for-b2b-marketing-automation-platforms/" > <span>Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms </span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">Microsoft has been recognized as a Leader in the 2024 Gartner Magic Quadrant™ for B2B Marketing Automation Platforms. </p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-192356" class="card material-card h-100 mb-2 is-entire-card-clickable post-192356 post type-post status-publish format-standard has-post-thumbnail hentry tag-business-applications-launch-event product-dynamics-365-business-central product-dynamics-365-contact-center product-dynamics-365-customer-service product-dynamics-365-field-service product-dynamics-365-finance product-dynamics-365-sales product-dynamics-365-supply-chain-management content-type-events content-type-news-and-product-updates topic-ai audience-business-leader ms-author-author-6236 review-flag-1593580412-535 review-flag-2-1593580434-938 review-flag-4-1593580444-193 review-flag-7-1593580459-505 review-flag-9-1593580469-657 review-flag-new-1593580245-522"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="168" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/featured-image-10.15-300x168.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="abstract image" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/featured-image-10.15-300x168.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/featured-image-10.15-1024x573.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/featured-image-10.15-768x430.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/10/featured-image-10.15.webp 1280w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/events/" data-bi-id="15" data-bi-cn="Events" data-bi-ct="post categories" > Events </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-business-central/" data-bi-id="4707" data-bi-cn="Dynamics 365 Business Central" data-bi-ct="post categories" > Dynamics 365 Business Central </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-10-16T08:00:00-07:00">Oct 16</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 2 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="Explore what’s new for Copilot and Dynamics 365 at the Business Applications Launch Event" data-bi-id="192356" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/10/16/explore-whats-new-for-copilot-and-dynamics-365-at-the-business-applications-launch-event/" > <span>Explore what’s new for Copilot and Dynamics 365 at the Business Applications Launch Event</span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">Register today for this virtual event on Tuesday, October 29, 2024, where we will showcase highlights from release wave 2.</p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-192276" class="card material-card h-100 mb-2 is-entire-card-clickable post-192276 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai product-dynamics-365-field-service content-type-customer-stories content-type-tips-and-guides audience-business-leader ms-author-author-6236 review-flag-1593580412-535 review-flag-1593580425-950 review-flag-24-7-1680212846-567 review-flag-5-1593580450-212 review-flag-7-1593580459-505 review-flag-inter-1680213142-33 review-flag-iot-1680213317-56 review-flag-machi-1680214146-670 review-flag-partn-1593580281-976 review-flag-the-m-1680214360-641"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.23-d365-FI-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="field service worker on tablet" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.23-d365-FI-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.23-d365-FI-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.23-d365-FI-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.23-d365-FI.webp 1260w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/tips-and-guides/" data-bi-id="7688" data-bi-cn="Tips and guides" data-bi-ct="post categories" > Tips and guides </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-field-service/" data-bi-id="4704" data-bi-cn="Dynamics 365 Field Service" data-bi-ct="post categories" > Dynamics 365 Field Service </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-09-26T08:00:00-07:00">Sep 26</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 5 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="Harnessing transformative AI for field service excellence" data-bi-id="192276" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/09/26/harnessing-transformative-ai-for-field-service-excellence/" > <span>Harnessing transformative AI for field service excellence</span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">Microsoft Dynamics 365 Field Service customers can use Connected Field Service to seamlessly connect their IoT devices to diagnose problems.</p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-192203" class="card material-card h-100 mb-2 is-entire-card-clickable post-192203 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai tag-copilot product-dynamics-365-customer-service content-type-thought-leadership audience-business-leader ms-author-author-6236 review-flag-2-1593580434-938 review-flag-3-1593580439-147 review-flag-4-1593580444-193 review-flag-micro-1680215157-511 review-flag-new-1593580245-522"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.3-cloud-FI-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="Author headshot next to series name "All in on AI"" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.3-cloud-FI-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.3-cloud-FI-1024x575.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.3-cloud-FI-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/09/9.3-cloud-FI.webp 1260w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/thought-leadership/" data-bi-id="18" data-bi-cn="Thought leadership" data-bi-ct="post categories" > Thought leadership </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-customer-service/" data-bi-id="4714" data-bi-cn="Dynamics 365 Customer Service" data-bi-ct="post categories" > Dynamics 365 Customer Service </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-09-04T08:00:00-07:00">Sep 4</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 6 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="All in on AI: Exploring Microsoft’s AI journey through customer service" data-bi-id="192203" data-bi-ct="title link" href="https://www.microsoft.com/en-us/microsoft-cloud/blog/2024/09/04/all-in-on-ai-exploring-microsofts-ai-journey-through-customer-service/" > <span>All in on AI: Exploring Microsoft’s AI journey through customer service</span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">Our customer service teams are using AI solutions like Microsoft Copilot to ensure our customer service employees are empowered to focus on the most meaningful parts of their jobs.</p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-192044" class="card material-card h-100 mb-2 is-entire-card-clickable post-192044 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai tag-copilot product-dynamics-365-finance product-dynamics-365-supply-chain-management product-microsoft-365-copilot-for-finance content-type-thought-leadership topic-ai audience-business-leader ms-author-author-6197 review-flag-1593580425-950 review-flag-2-1593580434-938 review-flag-3-1593580439-147 review-flag-5-1593580450-212 review-flag-9-1593580469-657 review-flag-and-o-1593580421-190 review-flag-forre-1680212567-456 review-flag-free-1593619511-304 review-flag-gartn-1680212572-445 review-flag-idc-1680212578-931 review-flag-integ-1593580285-687 review-flag-manpo-1593580388-286 review-flag-new-1593580245-522 review-flag-perce-1706214388-910"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/D365_363349_Blog_240821-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="Businesswoman sitting at a table in an office, typing on her laptop with focus. The image is overlaid with the Dynamics 365 icon on the left." decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/D365_363349_Blog_240821-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/D365_363349_Blog_240821-1024x575.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/D365_363349_Blog_240821-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/D365_363349_Blog_240821.webp 1260w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/thought-leadership/" data-bi-id="18" data-bi-cn="Thought leadership" data-bi-ct="post categories" > Thought leadership </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-supply-chain-management/" data-bi-id="5235" data-bi-cn="Dynamics 365 Supply Chain Management" data-bi-ct="post categories" > Dynamics 365 Supply Chain Management </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-08-29T08:00:00-07:00">Aug 29</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 5 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="Transforming ERP, and the speed of business, with generative AI" data-bi-id="192044" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/08/29/transforming-erp-and-the-speed-of-business-with-generative-ai/" > <span>Transforming ERP, and the speed of business, with generative AI</span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing. New business models disrupt the way companies sell products and services, blurring industry lines and transforming customer experiences.</p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-192065" class="card material-card h-100 mb-2 is-entire-card-clickable post-192065 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai product-dynamics-365-customer-insights product-dynamics-365-sales product-microsoft-365-copilot-for-sales content-type-customer-stories content-type-thought-leadership audience-business-leader ms-author-author-6236 review-flag-1593580412-535 review-flag-2-1593580434-938 review-flag-3-1593580439-147 review-flag-4-1593580444-193 review-flag-5-1593580450-212 review-flag-6-1593580454-668 review-flag-7-1593580459-505 review-flag-ai-driven-ai-driven review-flag-forre-1680212567-456 review-flag-free-1593619511-304 review-flag-new-1593580245-522"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/364767-featured-image-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="Abstract of a group of empolyees" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/364767-featured-image-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/364767-featured-image-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/364767-featured-image-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/364767-featured-image.webp 1260w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/thought-leadership/" data-bi-id="18" data-bi-cn="Thought leadership" data-bi-ct="post categories" > Thought leadership </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-customer-insights/" data-bi-id="4893" data-bi-cn="Dynamics 365 Customer Insights" data-bi-ct="post categories" > Dynamics 365 Customer Insights </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-08-29T08:00:00-07:00">Aug 29</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 6 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="Elevating experiences with AI, from productivity to personalization " data-bi-id="192065" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/08/29/elevating-experiences-with-ai-from-productivity-to-personalization/" > <span>Elevating experiences with AI, from productivity to personalization </span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">In this blog post, we’re going to focus on the third item: elevating customer and employee experiences by showing how AI-enabled CRM platforms help increase productivity and provide unprecedented levels of personalized service across three key business functions: marketing, sales, and customer service.</p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-192061" class="card material-card h-100 mb-2 is-entire-card-clickable post-192061 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai product-dynamics-365-field-service product-dynamics-365-remote-assist product-dynamics-365-sales product-microsoft-365-copilot-for-sales content-type-customer-stories audience-business-leader ms-author-author-6236 review-flag-1593580768-560 review-flag-1593580412-535 review-flag-5-1593580450-212 review-flag-9-1593580469-657 review-flag-alway-1593580307-456 review-flag-never-1593580311-709 review-flag-new-1593580245-522"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/8.27-Featured-Image-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="woman holding tablet" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/8.27-Featured-Image-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/8.27-Featured-Image-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/8.27-Featured-Image-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/8.27-Featured-Image.webp 1280w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/customer-stories/" data-bi-id="13" data-bi-cn="Customer stories" data-bi-ct="post categories" > Customer stories </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-field-service/" data-bi-id="4704" data-bi-cn="Dynamics 365 Field Service" data-bi-ct="post categories" > Dynamics 365 Field Service </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-08-28T08:00:00-07:00">Aug 28</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 6 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365" data-bi-id="192061" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/08/28/gj-pepsi-profit-rises-by-30-million-with-microsoft-dynamics-365/" > <span>G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365</span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, and cost savings by implementing solutions including Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Remote Assist, Microsoft Dynamics 365 Sales, and other Microsoft technologies.</p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-192013" class="card material-card h-100 mb-2 is-entire-card-clickable post-192013 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai tag-copilot product-dynamics-365-finance product-dynamics-365-project-operations product-dynamics-365-supply-chain-management content-type-thought-leadership audience-business-leader ms-author-author-6236 review-flag-anywh-1593580316-165 review-flag-free-1593619511-304 review-flag-integ-1593580285-687 review-flag-new-1593580245-522"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/featured-image-8.13-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="abstract image" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/featured-image-8.13-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/featured-image-8.13-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/featured-image-8.13-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/08/featured-image-8.13.webp 1280w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/thought-leadership/" data-bi-id="18" data-bi-cn="Thought leadership" data-bi-ct="post categories" > Thought leadership </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-supply-chain-management/" data-bi-id="5235" data-bi-cn="Dynamics 365 Supply Chain Management" data-bi-ct="post categories" > Dynamics 365 Supply Chain Management </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-08-19T09:00:00-07:00">Aug 19</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 5 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="Generative AI in ERP means more accurate planning across the organization " data-bi-id="192013" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/08/19/generative-ai-in-erp-means-more-accurate-planning-across-the-organization/" > <span>Generative AI in ERP means more accurate planning across the organization </span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">EAs businesses have become more complex and computing more ubiquitous, ERP platforms have grown into aggregated tech stacks or suites with vertical extensions that track data from supply chain, logistics, asset management, HR, finance, and virtually every aspect of the business. But adding all those facets—and their attendant data streams—to the picture can clutter the frame, hampering the agility of an ERP platform. </p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-191753" class="card material-card h-100 mb-2 is-entire-card-clickable post-191753 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai content-type-events topic-ai audience-business-leader ms-author-author-6197 review-flag-2-1593580434-938 review-flag-3-1593580439-147 review-flag-4-1593580444-193 review-flag-5-1593580450-212 review-flag-new-1593580245-522"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_355244_Blog_240716_1260-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="Remote worker interacts with frontline worker via Teams and Guides on mobile. The image is framed with a think blue border on the left side including the Dynamics 365 Field Service icon." decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_355244_Blog_240716_1260-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_355244_Blog_240716_1260-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_355244_Blog_240716_1260-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_355244_Blog_240716_1260.webp 1260w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/events/" data-bi-id="15" data-bi-cn="Events" data-bi-ct="post categories" > Events </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-07-22T08:00:00-07:00">Jul 22</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 5 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="5 steps for becoming AI-ready in field service" data-bi-id="191753" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/07/22/5-steps-for-becoming-ai-ready-in-field-service/" > <span>5 steps for becoming AI-ready in field service</span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">The era of AI came upon us quickly, and many business leaders are scrambling to determine AI strategies that provide the best way forward for their employees and customers alike. The 2024 Microsoft Work Trend Index shows that 79% of leaders agree that their company needs to adopt AI to stay competitive; however, 60% of leaders worry that their organization lacks a plan and a vision for implementing AI.</p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-191721" class="card material-card h-100 mb-2 is-entire-card-clickable post-191721 post type-post status-publish format-standard has-post-thumbnail hentry tag-power-platform tag-release-wave product-dynamics-365-business-central product-dynamics-365-customer-insights product-dynamics-365-customer-service product-dynamics-365-field-service product-dynamics-365-finance product-dynamics-365-human-resources product-dynamics-365-project-operations product-dynamics-365-sales product-dynamics-365-supply-chain-management product-microsoft-365-copilot-for-finance product-microsoft-365-copilot-for-sales product-microsoft-365-copilot-for-service content-type-news-and-product-updates audience-business-leader ms-author-author-6236 review-flag-1593580425-950 review-flag-2-1593580434-938 review-flag-ai-driven-ai-driven review-flag-new-1593580245-522"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_351372_BLOG_240704-7.5-featured-image-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="colleagues gathered around computer" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_351372_BLOG_240704-7.5-featured-image-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_351372_BLOG_240704-7.5-featured-image-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_351372_BLOG_240704-7.5-featured-image-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/D365_351372_BLOG_240704-7.5-featured-image.webp 1280w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/news-and-product-updates/" data-bi-id="4690" data-bi-cn="News and product updates" data-bi-ct="post categories" > News and product updates </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/microsoft-365-copilot-for-service/" data-bi-id="8012" data-bi-cn="Microsoft 365 Copilot for Service" data-bi-ct="post categories" > Microsoft 365 Copilot for Service </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-07-16T09:00:00-07:00">Jul 16</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 8 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform now available " data-bi-id="191721" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/07/16/2024-release-wave-2-plans-for-microsoft-dynamics-365-and-microsoft-power-platform-now-available/" > <span>2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform now available </span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform.</p> </div> </article> </div> <div class="col-lg-3 col-md-4 col-sm-6 col-12 mb-4"> <article id="post-191677" class="card material-card h-100 mb-2 is-entire-card-clickable post-191677 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai tag-automation product-dynamics-365-contact-center product-dynamics-365-customer-service content-type-news-and-product-updates topic-ai audience-business-leader ms-author-author-6236 review-flag-1593580768-560 review-flag-1593580425-950 review-flag-2-1593580434-938 review-flag-4-1593580444-193 review-flag-new-1593580245-522 review-flag-partn-1593580276-977"> <div class="card__image"> <div class="d-flex card__image-link"> <div class="embed-responsive embed-responsive-16by9"> <img width="300" height="169" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/MSFT_D365_JUN26_351074_Blog_Blogheader_240626_V3-F1-6.27-300x169.webp" class="card-img embed-responsive-item img-object-cover wp-post-image" alt="call center employee" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/MSFT_D365_JUN26_351074_Blog_Blogheader_240626_V3-F1-6.27-300x169.webp 300w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/MSFT_D365_JUN26_351074_Blog_Blogheader_240626_V3-F1-6.27-1024x576.webp 1024w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/MSFT_D365_JUN26_351074_Blog_Blogheader_240626_V3-F1-6.27-768x432.webp 768w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2024/07/MSFT_D365_JUN26_351074_Blog_Blogheader_240626_V3-F1-6.27.webp 1280w" sizes="(max-width: 300px) 100vw, 300px" /> </div> </div> </div> <div class="card__content card-body p-4"> <div class="card__meta small font-weight-bold d-flex flex-wrap"> <div class="card__categories" data-bi-an="Post Categories"> <ul class="list-inline d-sm-inline m-0"> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/" data-bi-id="4684" data-bi-cn="Business Decision Makers" data-bi-ct="post categories" > Business Decision Makers </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/content-type/news-and-product-updates/" data-bi-id="4690" data-bi-cn="News and product updates" data-bi-ct="post categories" > News and product updates </a> </li> <li class="list-inline-item"> <a href="https://www.microsoft.com/en-us/dynamics-365/blog/product/dynamics-365-contact-center/" data-bi-id="8130" data-bi-cn="Dynamics 365 Contact Center" data-bi-ct="post categories" > Dynamics 365 Contact Center </a> </li> </ul> </div> <span class="d-inline-block mx-2">•</span> <div class="card__date"> <span class="sr-only">Published</span><time datetime="2024-07-01T08:00:00-07:00">Jul 1</time> </div> <span class="d-inline-block mx-2">•</span> <div class="card__read-time"> 2 min read </div> </div> <h3 class="h5 m-0 my-g"> <a class="card__link" data-bi-cn="Microsoft Dynamics 365 Contact Center is now generally available " data-bi-id="191677" data-bi-ct="title link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/2024/07/01/microsoft-dynamics-365-contact-center-is-now-generally-available/" > <span>Microsoft Dynamics 365 Contact Center is now generally available </span> <span class="glyph-prepend glyph-prepend-small glyph-prepend-chevron-right" aria-hidden="true"></span> </a> </h3> <p class="small">Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers. </p> </div> </article> </div> </div> <div class="front-page__navigation"> <nav class="pagination navigation" aria-label="Posts pagination" > <ul class='pagination nav-links'><li class="page-item disabled"><span class="prev page-link">Previous</span></li> <li class="page-item active" aria-current="page"><a class="page-link"><span>1</span></a></li> <li class="page-item"><a class="page-link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/page/2/">2</a></li> <li class="page-item"><a class="page-link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/page/3/">3</a></li> <li class="page-item disabled ellipsis"><span class="page-link text-body">…</span></li> <li class="page-item"><a class="page-link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/page/152/">152</a></li> <li class="page-item"><a class="next page-link" href="https://www.microsoft.com/en-us/dynamics-365/blog/business-leader/page/2/">Next</a></li></ul> </nav> </div> </div> </div> </main> <aside class="sidebar"> </aside> <footer class="feature-cta-wrapper pb-5"> <div class="container"> <section class="feature feature--cta feature--global-cta" data-bi-an="Global CTA"> <div class="card-offset d-block mx-ng mx-md-0"> <div class="feature__row row no-gutters material-surface bg-gray-600"> <div class="d-flex col-md"> <div class="card-body align-self-center"> <h2 id="global-cta-heading">Get started with Dynamics 365</h2> <div class="mb-3"> <p>Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organization—enabling every team to quickly adapt and innovate.</p> </div> <div class="link-group"> <a aria-labelledby="global-cta-heading" data-bi-cn="Learn more" data-bi-ct="cta link" href="https://www.microsoft.com/en-us/dynamics-365" class="btn bg-white text-black" > Learn more </a> </div> </div> </div> <div class="col-md-6"> <div class="card-img"> <picture class="embed-responsive"> <img width="400" height="281" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/05/dynamics-homepage-cta.jpg" class="embed-responsive-item img-object-cover" alt="a person sitting at a desk in front of a computer" decoding="async" loading="lazy" srcset="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/05/dynamics-homepage-cta.jpg 400w, https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/uploads/2023/05/dynamics-homepage-cta-300x211.jpg 300w" sizes="(max-width: 400px) 100vw, 400px" /> </picture> </div> </div> </div> </div> </section> <section class="footer-social text-center" role="region" aria-label="social media links" data-bi-an="Global CTA Social"> <h2 class="base font-weight-normal align-middle mr-g mb-0 d-inline-block"> Follow us: </h2> <ul class="list-inline mb-0 d-inline-flex align-middle mt-2 mt-sm-0"> <li class="list-inline-item mr-g icon-x"> <a class="d-flex text-body" aria-label="Follow on X" data-bi-cn="Follow on X" data-bi-ct="follow link" data-bi-bhvr="126" href="https://twitter.com/msftdynamics365" target="_blank" > <span class="svg" aria-hidden="true" role="img"> <svg xmlns="http://www.w3.org/2000/svg" width="29" height="29" fill="none" viewBox="0 0 29 29"><g clip-path="url(#a)"><path fill="currentColor" d="M17.259 12.273 28.055 0h-2.558l-9.375 10.657L8.635 0H0l11.322 16.115L0 28.985h2.558l9.9-11.254 7.907 11.254H29zm-3.504 3.984-1.147-1.605L3.48 1.884h3.93l7.366 10.304 1.147 1.605 9.575 13.394h-3.93z" /></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h29v29H0z" /></clipPath></defs></svg> </span> </a> </li> <li class="list-inline-item mr-g icon-youtube"> <a class="d-flex" aria-label="Follow on YouTube" data-bi-cn="Follow on YouTube" data-bi-ct="follow link" data-bi-bhvr="126" href="https://www.youtube.com/channel/UCJGCg4rB3QSs8y_1FquelBQ" target="_blank" > <span class="svg" aria-hidden="true" role="img"> <svg xmlns="http://www.w3.org/2000/svg" width="32" height="23" fill="none"><path fill="red" fill-rule="evenodd" d="M28.502.67a4.01 4.01 0 0 1 2.829 2.828C31.997 5.993 32 11.2 32 11.2s0 5.208-.67 7.703a4.01 4.01 0 0 1-2.828 2.829C26.007 22.4 16 22.4 16 22.4s-10.007 0-12.502-.67A4.01 4.01 0 0 1 .67 18.904C0 16.408 0 11.2 0 11.2s0-5.208.67-7.703A4.01 4.01 0 0 1 3.497.67C5.993 0 16 0 16 0s10.007 0 12.502.67M21.11 11.2 12.797 16V6.4z" clip-rule="evenodd" /></svg> </span> </a> </li> <li class="list-inline-item mr-g icon-linkedin"> <a class="d-flex" aria-label="Follow on LinkedIn" data-bi-cn="Follow on LinkedIn" data-bi-ct="follow link" data-bi-bhvr="126" href="https://www.linkedin.com/showcase/microsoft-dynamics/" target="_blank" > <span class="svg" aria-hidden="true" role="img"> <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><path fill="#0067B8" d="M19.884 20.283h-3.45v-5.535c0-1.305-.038-3.005-1.783-3.005-1.783 0-2.092 1.423-2.092 2.926v5.614h-3.45V8.936h3.294v1.542h.04a3.54 3.54 0 0 1 3.294-1.819c3.488 0 4.147 2.372 4.147 5.417zM5.194 7.393c-1.124 0-2.016-.909-2.016-2.055s.892-2.056 2.016-2.056 2.015.91 2.015 2.056-.891 2.056-2.015 2.056Zm1.744 12.89H3.45V8.936H6.9v11.347zM21.628 0H1.706C.775 0 0 .751 0 1.7v20.402c0 .95.775 1.74 1.705 1.7H21.59c.93 0 1.705-.75 1.744-1.7V1.7c0-.949-.775-1.7-1.706-1.7" /></svg> </span> </a> </li> </ul> </section> </div> </footer> <div id="footerArea" class="uhf" data-m='{"cN":"footerArea","cT":"Area_coreuiArea","id":"a2Body","sN":2,"aN":"Body"}'> <div id="footerRegion" data-region-key="footerregion" data-m='{"cN":"footerRegion","cT":"Region_coreui-region","id":"r1a2","sN":1,"aN":"a2"}' > <div id="footerUniversalFooter" data-m='{"cN":"footerUniversalFooter","cT":"Module_coreui-universalfooter","id":"m1r1a2","sN":1,"aN":"r1a2"}' data-module-id="Category|footerRegion|coreui-region|footerUniversalFooter|coreui-universalfooter"> <footer id="uhf-footer" class="c-uhff context-uhf" data-uhf-mscc-rq="false" data-footer-footprint="/MSServerCloud/Dynamics365Footer, fromService: True" data-m='{"cN":"Uhf footer_cont","cT":"Container","id":"c1m1r1a2","sN":1,"aN":"m1r1a2"}'> <nav class="c-uhff-nav" aria-label="Footer Resource links" data-m='{"cN":"Footer nav_cont","cT":"Container","id":"c1c1m1r1a2","sN":1,"aN":"c1m1r1a2"}'> <div class="c-uhff-nav-row"> <div class="c-uhff-nav-group" data-m='{"cN":"footerNavColumn1_cont","cT":"Container","id":"c1c1c1m1r1a2","sN":1,"aN":"c1c1m1r1a2"}'> <div class="c-heading-4" role="heading" aria-level="2">What's new</div> <ul class="c-list f-bare"> <li> <a aria-label="Surface Pro What's new" class="c-uhff-link" href="https://www.microsoft.com/en-us/surface/devices/surface-pro-11th-edition" data-m='{"cN":"Footer_WhatsNew_NewSurfacePro_nav","id":"n1c1c1c1m1r1a2","sN":1,"aN":"c1c1c1m1r1a2"}'>Surface Pro</a> </li> <li> <a aria-label="Surface Laptop What's new" class="c-uhff-link" href="https://www.microsoft.com/en-us/surface/devices/surface-laptop-7th-edition" data-m='{"cN":"Footer_WhatsNew_SurfaceLaptop_nav","id":"n2c1c1c1m1r1a2","sN":2,"aN":"c1c1c1m1r1a2"}'>Surface Laptop</a> </li> <li> <a aria-label="Surface Laptop Studio 2 What's new" class="c-uhff-link" href="https://www.microsoft.com/en-us/d/Surface-Laptop-Studio-2/8rqr54krf1dz" data-m='{"cN":"Footer_WhatsNew_SurfaceLaptopStudio2_nav","id":"n3c1c1c1m1r1a2","sN":3,"aN":"c1c1c1m1r1a2"}'>Surface Laptop Studio 2</a> </li> <li> <a aria-label="Surface Laptop Go 3 What's new" class="c-uhff-link" href="https://www.microsoft.com/en-us/d/Surface-Laptop-Go-3/8p0wwgj6c6l2" data-m='{"cN":"Footer_WhatsNew_SurfaceLaptopGo3_nav","id":"n4c1c1c1m1r1a2","sN":4,"aN":"c1c1c1m1r1a2"}'>Surface Laptop Go 3</a> </li> <li> <a aria-label="Microsoft Copilot What's new" class="c-uhff-link" href="https://www.microsoft.com/en-us/microsoft-copilot" data-m='{"cN":"Footer_WhatsNew_CopilotMicrosoft_nav","id":"n5c1c1c1m1r1a2","sN":5,"aN":"c1c1c1m1r1a2"}'>Microsoft Copilot</a> </li> <li> <a aria-label="AI in Windows What's new" class="c-uhff-link" href="https://www.microsoft.com/en-us/windows/copilot-ai-features" data-m='{"cN":"Whatsnew_AIinWindows_nav","id":"n6c1c1c1m1r1a2","sN":6,"aN":"c1c1c1m1r1a2"}'>AI in Windows</a> </li> <li> <a aria-label="Explore Microsoft products What's new" class="c-uhff-link" href="https://www.microsoft.com/en-us/microsoft-products-and-apps" data-m='{"cN":"Footer_WhatsNew_ExploreMicrosoftProducts_nav","id":"n7c1c1c1m1r1a2","sN":7,"aN":"c1c1c1m1r1a2"}'>Explore Microsoft products</a> </li> <li> <a aria-label="Windows 11 apps What's new" class="c-uhff-link" href="https://www.microsoft.com/windows/windows-11-apps" data-m='{"cN":"Footer_WhatsNew_Windows_11_apps_nav","id":"n8c1c1c1m1r1a2","sN":8,"aN":"c1c1c1m1r1a2"}'>Windows 11 apps</a> </li> </ul> </div> <div class="c-uhff-nav-group" data-m='{"cN":"footerNavColumn2_cont","cT":"Container","id":"c2c1c1m1r1a2","sN":2,"aN":"c1c1m1r1a2"}'> <div class="c-heading-4" role="heading" aria-level="2">Microsoft Store</div> <ul class="c-list f-bare"> <li> <a aria-label="Account profile Microsoft Store" class="c-uhff-link" href="https://account.microsoft.com/" data-m='{"cN":"Footer_StoreandSupport_AccountProfile_nav","id":"n1c2c1c1m1r1a2","sN":1,"aN":"c2c1c1m1r1a2"}'>Account profile</a> </li> <li> <a aria-label="Download Center Microsoft Store" class="c-uhff-link" href="https://www.microsoft.com/en-us/download" data-m='{"cN":"Footer_StoreandSupport_DownloadCenter_nav","id":"n2c2c1c1m1r1a2","sN":2,"aN":"c2c1c1m1r1a2"}'>Download Center</a> </li> <li> <a aria-label="Microsoft Store support Microsoft Store" class="c-uhff-link" href="https://go.microsoft.com/fwlink/?linkid=2139749" data-m='{"cN":"Footer_StoreandSupport_SalesAndSupport_nav","id":"n3c2c1c1m1r1a2","sN":3,"aN":"c2c1c1m1r1a2"}'>Microsoft Store support</a> </li> <li> <a aria-label="Returns Microsoft Store" class="c-uhff-link" href="https://www.microsoft.com/en-us/store/b/returns" data-m='{"cN":"Footer_StoreandSupport_Returns_nav","id":"n4c2c1c1m1r1a2","sN":4,"aN":"c2c1c1m1r1a2"}'>Returns</a> </li> <li> <a aria-label="Order tracking Microsoft Store" class="c-uhff-link" href="https://www.microsoft.com/en-us/store/b/order-tracking" data-m='{"cN":"Footer_StoreandSupport_OrderTracking_nav","id":"n5c2c1c1m1r1a2","sN":5,"aN":"c2c1c1m1r1a2"}'>Order tracking</a> </li> <li> <a aria-label="Certified Refurbished Microsoft Store" class="c-uhff-link" href="https://www.microsoft.com/en-us/store/b/certified-refurbished-products" data-m='{"cN":"Footer_StoreandSupport_StoreLocations_nav","id":"n6c2c1c1m1r1a2","sN":6,"aN":"c2c1c1m1r1a2"}'>Certified Refurbished</a> </li> <li> <a aria-label="Microsoft Store Promise Microsoft Store" class="c-uhff-link" href="https://www.microsoft.com/en-us/store/b/why-microsoft-store?icid=footer_why-msft-store_7102020" data-m='{"cN":"Footer_StoreandSupport_MicrosoftPromise_nav","id":"n7c2c1c1m1r1a2","sN":7,"aN":"c2c1c1m1r1a2"}'>Microsoft Store Promise</a> </li> <li> <a aria-label="Flexible Payments Microsoft Store" class="c-uhff-link" href="https://www.microsoft.com/en-us/store/b/payment-financing-options?icid=footer_financing_vcc" data-m='{"cN":"Footer_StoreandSupport_Financing_nav","id":"n8c2c1c1m1r1a2","sN":8,"aN":"c2c1c1m1r1a2"}'>Flexible Payments</a> </li> </ul> </div> <div class="c-uhff-nav-group" data-m='{"cN":"footerNavColumn3_cont","cT":"Container","id":"c3c1c1m1r1a2","sN":3,"aN":"c1c1m1r1a2"}'> <div class="c-heading-4" role="heading" aria-level="2">Education</div> <ul class="c-list f-bare"> <li> <a aria-label="Microsoft in education Education" class="c-uhff-link" href="https://www.microsoft.com/en-us/education" data-m='{"cN":"Footer_Education_MicrosoftInEducation_nav","id":"n1c3c1c1m1r1a2","sN":1,"aN":"c3c1c1m1r1a2"}'>Microsoft in education</a> </li> <li> <a aria-label="Devices for education Education" class="c-uhff-link" href="https://www.microsoft.com/en-us/education/devices/overview" data-m='{"cN":"Footer_Education_DevicesforEducation_nav","id":"n2c3c1c1m1r1a2","sN":2,"aN":"c3c1c1m1r1a2"}'>Devices for education</a> </li> <li> <a aria-label="Microsoft Teams for Education Education" class="c-uhff-link" href="https://www.microsoft.com/en-us/education/products/teams" data-m='{"cN":"Footer_Education_MicrosoftTeamsforEducation_nav","id":"n3c3c1c1m1r1a2","sN":3,"aN":"c3c1c1m1r1a2"}'>Microsoft Teams for Education</a> </li> <li> <a aria-label="Microsoft 365 Education Education" class="c-uhff-link" href="https://www.microsoft.com/en-us/education/products/microsoft-365" data-m='{"cN":"Footer_Education_Microsoft365Education_nav","id":"n4c3c1c1m1r1a2","sN":4,"aN":"c3c1c1m1r1a2"}'>Microsoft 365 Education</a> </li> <li> <a aria-label="How to buy for your school Education" class="c-uhff-link" href="https://www.microsoft.com/education/how-to-buy" data-m='{"cN":"Footer_Howtobuyforyourschool_nav","id":"n5c3c1c1m1r1a2","sN":5,"aN":"c3c1c1m1r1a2"}'>How to buy for your school</a> </li> <li> <a aria-label="Educator training and development Education" class="c-uhff-link" href="https://education.microsoft.com/" data-m='{"cN":"Footer_Education_EducatorTrainingDevelopment_nav","id":"n6c3c1c1m1r1a2","sN":6,"aN":"c3c1c1m1r1a2"}'>Educator training and development</a> </li> <li> <a aria-label="Deals for students and parents Education" class="c-uhff-link" href="https://www.microsoft.com/en-us/store/b/education" data-m='{"cN":"Footer_Education_DealsForStudentsandParents_nav","id":"n7c3c1c1m1r1a2","sN":7,"aN":"c3c1c1m1r1a2"}'>Deals for students and parents</a> </li> <li> <a aria-label="Azure for students Education" class="c-uhff-link" href="https://azure.microsoft.com/en-us/free/students/" data-m='{"cN":"Footer_Education_Azureforstudents_nav","id":"n8c3c1c1m1r1a2","sN":8,"aN":"c3c1c1m1r1a2"}'>Azure for students</a> </li> </ul> </div> </div> <div class="c-uhff-nav-row"> <div class="c-uhff-nav-group" data-m='{"cN":"footerNavColumn4_cont","cT":"Container","id":"c4c1c1m1r1a2","sN":4,"aN":"c1c1m1r1a2"}'> <div class="c-heading-4" role="heading" aria-level="2">Business</div> <ul class="c-list f-bare"> <li> <a aria-label="Microsoft Cloud Business" class="c-uhff-link" href="https://www.microsoft.com/en-us/microsoft-cloud" data-m='{"cN":"Footer_Business_Microsoft_Cloud_nav","id":"n1c4c1c1m1r1a2","sN":1,"aN":"c4c1c1m1r1a2"}'>Microsoft Cloud</a> </li> <li> <a aria-label="Microsoft Security Business" class="c-uhff-link" href="https://www.microsoft.com/en-us/security" data-m='{"cN":"Footer_Business_Microsoft Security_nav","id":"n2c4c1c1m1r1a2","sN":2,"aN":"c4c1c1m1r1a2"}'>Microsoft Security</a> </li> <li> <a aria-label="Dynamics 365 Business" class="c-uhff-link" href="https://www.microsoft.com/en-us/dynamics-365" data-m='{"cN":"Footer_Business_MicrosoftDynamics365_nav","id":"n3c4c1c1m1r1a2","sN":3,"aN":"c4c1c1m1r1a2"}'>Dynamics 365</a> </li> <li> <a aria-label="Microsoft 365 Business" class="c-uhff-link" href="https://www.microsoft.com/en-us/microsoft-365/business" data-m='{"cN":"Footer_Business_M365_nav","id":"n4c4c1c1m1r1a2","sN":4,"aN":"c4c1c1m1r1a2"}'>Microsoft 365</a> </li> <li> <a aria-label="Microsoft Power Platform Business" class="c-uhff-link" href="https://www.microsoft.com/en-us/power-platform" data-m='{"cN":"Footer_DeveloperAndIT_Power Platform_nav","id":"n5c4c1c1m1r1a2","sN":5,"aN":"c4c1c1m1r1a2"}'>Microsoft Power Platform</a> </li> <li> <a aria-label="Microsoft Teams Business" class="c-uhff-link" href="https://www.microsoft.com/en-us/microsoft-teams/group-chat-software" data-m='{"cN":"Footer_Business_Microsoft365_nav","id":"n6c4c1c1m1r1a2","sN":6,"aN":"c4c1c1m1r1a2"}'>Microsoft Teams</a> </li> <li> <a aria-label="Microsoft 365 Copilot Business" class="c-uhff-link" href="https://www.microsoft.com/en-us/microsoft-365/copilot/copilot-for-work" data-m='{"cN":"Footer_CopilotMicrosoft365_nav","id":"n7c4c1c1m1r1a2","sN":7,"aN":"c4c1c1m1r1a2"}'>Microsoft 365 Copilot</a> </li> <li> <a aria-label="Small Business Business" class="c-uhff-link" href="https://www.microsoft.com/en-us/store/b/business?icid=CNavBusinessStore" data-m='{"cN":"Footer_Business-SmallBusiness_nav","id":"n8c4c1c1m1r1a2","sN":8,"aN":"c4c1c1m1r1a2"}'>Small Business</a> </li> </ul> </div> <div class="c-uhff-nav-group" data-m='{"cN":"footerNavColumn5_cont","cT":"Container","id":"c5c1c1m1r1a2","sN":5,"aN":"c1c1m1r1a2"}'> <div class="c-heading-4" role="heading" aria-level="2">Developer & IT</div> <ul class="c-list f-bare"> <li> <a aria-label="Azure Developer & IT" class="c-uhff-link" href="https://azure.microsoft.com/en-us/" data-m='{"cN":"Footer_DeveloperAndIT_MicrosoftAzure_nav","id":"n1c5c1c1m1r1a2","sN":1,"aN":"c5c1c1m1r1a2"}'>Azure</a> </li> <li> <a aria-label="Developer Center Developer & IT" class="c-uhff-link" href="https://developer.microsoft.com/en-us/" data-m='{"cN":"Footer_DeveloperAndIT_DeveloperCenter_nav","id":"n2c5c1c1m1r1a2","sN":2,"aN":"c5c1c1m1r1a2"}'>Developer Center</a> </li> <li> <a aria-label="Documentation Developer & IT" class="c-uhff-link" href="https://learn.microsoft.com/docs/" data-m='{"cN":"Footer_DeveloperAndIT_Documentation_nav","id":"n3c5c1c1m1r1a2","sN":3,"aN":"c5c1c1m1r1a2"}'>Documentation</a> </li> <li> <a aria-label="Microsoft Learn Developer & IT" class="c-uhff-link" href="https://learn.microsoft.com/" data-m='{"cN":"Footer_DeveloperAndIT_MicrosoftLearn_nav","id":"n4c5c1c1m1r1a2","sN":4,"aN":"c5c1c1m1r1a2"}'>Microsoft Learn</a> </li> <li> <a aria-label="Microsoft Tech Community Developer & IT" class="c-uhff-link" href="https://techcommunity.microsoft.com/" data-m='{"cN":"Footer_DeveloperAndIT_MicrosoftTechCommunity_nav","id":"n5c5c1c1m1r1a2","sN":5,"aN":"c5c1c1m1r1a2"}'>Microsoft Tech Community</a> </li> <li> <a aria-label="Azure Marketplace Developer & IT" class="c-uhff-link" href="https://azuremarketplace.microsoft.com/en-us/" data-m='{"cN":"Footer_DeveloperAndIT_AzureMarketplace_nav","id":"n6c5c1c1m1r1a2","sN":6,"aN":"c5c1c1m1r1a2"}'>Azure Marketplace</a> </li> <li> <a aria-label="AppSource Developer & IT" class="c-uhff-link" href="https://appsource.microsoft.com/en-us/" data-m='{"cN":"Footer_DeveloperAndIT_AppSource_nav","id":"n7c5c1c1m1r1a2","sN":7,"aN":"c5c1c1m1r1a2"}'>AppSource</a> </li> <li> <a aria-label="Visual Studio Developer & IT" class="c-uhff-link" href="https://visualstudio.microsoft.com/" data-m='{"cN":"Footer_DeveloperAndIT_MicrosoftVisualStudio_nav","id":"n8c5c1c1m1r1a2","sN":8,"aN":"c5c1c1m1r1a2"}'>Visual Studio</a> </li> </ul> </div> <div class="c-uhff-nav-group" data-m='{"cN":"footerNavColumn6_cont","cT":"Container","id":"c6c1c1m1r1a2","sN":6,"aN":"c1c1m1r1a2"}'> <div class="c-heading-4" role="heading" aria-level="2">Company</div> <ul class="c-list f-bare"> <li> <a aria-label="Careers Company" class="c-uhff-link" href="https://careers.microsoft.com/" data-m='{"cN":"Footer_Company_Careers_nav","id":"n1c6c1c1m1r1a2","sN":1,"aN":"c6c1c1m1r1a2"}'>Careers</a> </li> <li> <a aria-label="About Microsoft Company" class="c-uhff-link" href="https://www.microsoft.com/about" data-m='{"cN":"Footer_Company_AboutMicrosoft_nav","id":"n2c6c1c1m1r1a2","sN":2,"aN":"c6c1c1m1r1a2"}'>About Microsoft</a> </li> <li> <a aria-label="Company news Company" class="c-uhff-link" href="https://news.microsoft.com/" data-m='{"cN":"Footer_Company_CompanyNews_nav","id":"n3c6c1c1m1r1a2","sN":3,"aN":"c6c1c1m1r1a2"}'>Company news</a> </li> <li> <a aria-label="Privacy at Microsoft Company" class="c-uhff-link" href="https://privacy.microsoft.com/en-us" data-m='{"cN":"Footer_Company_PrivacyAtMicrosoft_nav","id":"n4c6c1c1m1r1a2","sN":4,"aN":"c6c1c1m1r1a2"}'>Privacy at Microsoft</a> </li> <li> <a aria-label="Investors Company" class="c-uhff-link" href="https://www.microsoft.com/investor/default.aspx" data-m='{"cN":"Footer_Company_Investors_nav","id":"n5c6c1c1m1r1a2","sN":5,"aN":"c6c1c1m1r1a2"}'>Investors</a> </li> <li> <a aria-label="Diversity and inclusion Company" class="c-uhff-link" href="https://www.microsoft.com/en-us/diversity/" data-m='{"cN":"Footer_Company_DiversityAndInclusion_nav","id":"n6c6c1c1m1r1a2","sN":6,"aN":"c6c1c1m1r1a2"}'>Diversity and inclusion</a> </li> <li> <a aria-label="Accessibility Company" class="c-uhff-link" href="https://www.microsoft.com/en-us/accessibility" data-m='{"cN":"Footer_Company_Accessibility_nav","id":"n7c6c1c1m1r1a2","sN":7,"aN":"c6c1c1m1r1a2"}'>Accessibility</a> </li> <li> <a aria-label="Sustainability Company" class="c-uhff-link" href="https://www.microsoft.com/en-us/sustainability/" data-m='{"cN":"Footer_Company_Sustainability_nav","id":"n8c6c1c1m1r1a2","sN":8,"aN":"c6c1c1m1r1a2"}'>Sustainability</a> </li> </ul> </div> </div> </nav> <div class="c-uhff-base"> <a id="locale-picker-link" aria-label="Content Language Selector. Currently set to English (United States)" class="c-uhff-link c-uhff-lang-selector c-glyph glyph-world" href="https://www.microsoft.com/en-us/dynamics-365/locale" data-m='{"cN":"locale_picker(US)_nav","id":"n7c1c1m1r1a2","sN":7,"aN":"c1c1m1r1a2"}'>English (United States)</a> <a data-m='{"id":"n8c1c1m1r1a2","sN":8,"aN":"c1c1m1r1a2"}' href="https://aka.ms/yourcaliforniaprivacychoices" class='c-uhff-link c-uhff-ccpa'> <svg role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 30 14" xml:space="preserve" height="16" width="43"> <title>Your Privacy Choices Opt-Out Icon</title> <path d="M7.4 12.8h6.8l3.1-11.6H7.4C4.2 1.2 1.6 3.8 1.6 7s2.6 5.8 5.8 5.8z" style="fill-rule:evenodd;clip-rule:evenodd;fill:#fff"/> <path d="M22.6 0H7.4c-3.9 0-7 3.1-7 7s3.1 7 7 7h15.2c3.9 0 7-3.1 7-7s-3.2-7-7-7zm-21 7c0-3.2 2.6-5.8 5.8-5.8h9.9l-3.1 11.6H7.4c-3.2 0-5.8-2.6-5.8-5.8z" style="fill-rule:evenodd;clip-rule:evenodd;fill:#06f"/> <path d="M24.6 4c.2.2.2.6 0 .8L22.5 7l2.2 2.2c.2.2.2.6 0 .8-.2.2-.6.2-.8 0l-2.2-2.2-2.2 2.2c-.2.2-.6.2-.8 0-.2-.2-.2-.6 0-.8L20.8 7l-2.2-2.2c-.2-.2-.2-.6 0-.8.2-.2.6-.2.8 0l2.2 2.2L23.8 4c.2-.2.6-.2.8 0z" style="fill:#fff"/> <path d="M12.7 4.1c.2.2.3.6.1.8L8.6 9.8c-.1.1-.2.2-.3.2-.2.1-.5.1-.7-.1L5.4 7.7c-.2-.2-.2-.6 0-.8.2-.2.6-.2.8 0L8 8.6l3.8-4.5c.2-.2.6-.2.9 0z" style="fill:#06f"/> </svg> <span>Your Privacy Choices</span> </a> <noscript> <a data-m='{"id":"n9c1c1m1r1a2","sN":9,"aN":"c1c1m1r1a2"}' href="https://aka.ms/yourcaliforniaprivacychoices" class='c-uhff-link c-uhff-ccpa'> <svg role="img" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 30 14" xml:space="preserve" height="16" width="43"> <title>Your Privacy Choices Opt-Out Icon</title> <path d="M7.4 12.8h6.8l3.1-11.6H7.4C4.2 1.2 1.6 3.8 1.6 7s2.6 5.8 5.8 5.8z" style="fill-rule:evenodd;clip-rule:evenodd;fill:#fff"/> <path d="M22.6 0H7.4c-3.9 0-7 3.1-7 7s3.1 7 7 7h15.2c3.9 0 7-3.1 7-7s-3.2-7-7-7zm-21 7c0-3.2 2.6-5.8 5.8-5.8h9.9l-3.1 11.6H7.4c-3.2 0-5.8-2.6-5.8-5.8z" style="fill-rule:evenodd;clip-rule:evenodd;fill:#06f"/> <path d="M24.6 4c.2.2.2.6 0 .8L22.5 7l2.2 2.2c.2.2.2.6 0 .8-.2.2-.6.2-.8 0l-2.2-2.2-2.2 2.2c-.2.2-.6.2-.8 0-.2-.2-.2-.6 0-.8L20.8 7l-2.2-2.2c-.2-.2-.2-.6 0-.8.2-.2.6-.2.8 0l2.2 2.2L23.8 4c.2-.2.6-.2.8 0z" style="fill:#fff"/> <path d="M12.7 4.1c.2.2.3.6.1.8L8.6 9.8c-.1.1-.2.2-.3.2-.2.1-.5.1-.7-.1L5.4 7.7c-.2-.2-.2-.6 0-.8.2-.2.6-.2.8 0L8 8.6l3.8-4.5c.2-.2.6-.2.9 0z" style="fill:#06f"/> </svg> <span>Your Privacy Choices</span> </a> </noscript> <a data-m='{"id":"n10c1c1m1r1a2","sN":10,"aN":"c1c1m1r1a2"}' href="https://go.microsoft.com/fwlink/?linkid=2259814" class="c-uhff-link c-uhff-consumer"> <span>Consumer Health Privacy</span> </a> <nav aria-label="Microsoft corporate links"> <ul class="c-list f-bare" data-m='{"cN":"Corp links_cont","cT":"Container","id":"c11c1c1m1r1a2","sN":11,"aN":"c1c1m1r1a2"}'> <li id="c-uhff-footer_sitemap"> <a class="c-uhff-link" href="https://www.microsoft.com/en-us/sitemap1.aspx" data-mscc-ic="false" data-m='{"cN":"Footer_Sitemap_nav","id":"n1c11c1c1m1r1a2","sN":1,"aN":"c11c1c1m1r1a2"}'>Sitemap</a> </li> <li id="c-uhff-footer_contactus"> <a class="c-uhff-link" href="https://support.microsoft.com/contactus" data-mscc-ic="false" data-m='{"cN":"Footer_ContactUs_nav","id":"n2c11c1c1m1r1a2","sN":2,"aN":"c11c1c1m1r1a2"}'>Contact Microsoft</a> </li> <li id="c-uhff-footer_privacyandcookies"> <a class="c-uhff-link" href="https://go.microsoft.com/fwlink/?LinkId=521839" data-mscc-ic="false" data-m='{"cN":"Footer_PrivacyandCookies_nav","id":"n3c11c1c1m1r1a2","sN":3,"aN":"c11c1c1m1r1a2"}'>Privacy </a> </li> <li class=" x-hidden" id="c-uhff-footer_managecookies"> <a class="c-uhff-link" href="#" data-mscc-ic="false" data-m='{"cN":"Footer_ManageCookies_nav","id":"n4c11c1c1m1r1a2","sN":4,"aN":"c11c1c1m1r1a2"}'>Manage cookies</a> </li> <li id="c-uhff-footer_termsofuse"> <a class="c-uhff-link" href="https://go.microsoft.com/fwlink/?LinkID=206977" data-mscc-ic="false" data-m='{"cN":"Footer_TermsOfUse_nav","id":"n5c11c1c1m1r1a2","sN":5,"aN":"c11c1c1m1r1a2"}'>Terms of use</a> </li> <li id="c-uhff-footer_trademarks"> <a class="c-uhff-link" href="https://go.microsoft.com/fwlink/?linkid=2196228" data-mscc-ic="false" data-m='{"cN":"Footer_Trademarks_nav","id":"n6c11c1c1m1r1a2","sN":6,"aN":"c11c1c1m1r1a2"}'>Trademarks</a> </li> <li id="c-uhff-footer_safetyandeco"> <a class="c-uhff-link" href="https://go.microsoft.com/fwlink/?linkid=2196227" data-mscc-ic="false" data-m='{"cN":"Footer_SafetyAndEco_nav","id":"n7c11c1c1m1r1a2","sN":7,"aN":"c11c1c1m1r1a2"}'>Safety & eco</a> </li> <li id="c-uhff-recycling"> <a class="c-uhff-link" href="https://www.microsoft.com/en-us/legal/compliance/recycling" data-mscc-ic="false" data-m='{"cN":"Recycling_nav","id":"n8c11c1c1m1r1a2","sN":8,"aN":"c11c1c1m1r1a2"}'>Recycling</a> </li> <li id="c-uhff-footer_aboutourads"> <a class="c-uhff-link" href="https://choice.microsoft.com" data-mscc-ic="false" data-m='{"cN":"Footer_AboutourAds_nav","id":"n9c11c1c1m1r1a2","sN":9,"aN":"c11c1c1m1r1a2"}'>About our ads</a> </li> <li>© Microsoft 2024</li> </ul> </nav> </div> </footer> <script id="uhf-footer-ccpa"> const globalPrivacyControlEnabled = navigator.globalPrivacyControl; const GPC_DataSharingOptIn = (globalPrivacyControlEnabled) ? false : checkThirdPartyAdsOptOutCookie(); function checkThirdPartyAdsOptOutCookie() { try { const ThirdPartyAdsOptOutCookieName = '3PAdsOptOut'; var cookieValue = getCookie(ThirdPartyAdsOptOutCookieName); return cookieValue != 1; } catch { return true; } } function getCookie(cookieName) { var cookieValue = document.cookie.match('(^|;)\\s*' + cookieName + '\\s*=\\s*([^;]+)'); return (cookieValue) ? cookieValue[2] : ''; } </script> </div> </div> </div> <script> function onConsentChanged( categoryPreferences ) { Metrics_3P_Scripts(); // If any categories are disabled, clear all cookies if ( ! siteConsent.getConsentFor( WcpConsent.consentCategories.Analytics ) ) { Metrics_Clear_Cookies( 'Analytics' ); } if ( ! siteConsent.getConsentFor( WcpConsent.consentCategories.Advertising ) ) { Metrics_Clear_Cookies( 'Advertising' ); } if ( ! siteConsent.getConsentFor( WcpConsent.consentCategories.SocialMedia ) ) { Metrics_Clear_Cookies( 'SocialMedia' ); } } function Metrics_Clear_Cookies( category ) { var all_cookies = document.cookie.split(";"); // array of cookie names to clear const cookie_names = [ '_clck', '_clsk', '_fbp', '_uetvid', 'mbox', 'AnalyticsSyncHistory', 'bcookie', 'bscookie', 'li_sugr', 'lidc', 'li_gc', 'UserMatchHistory', ]; for ( var i = 0; i < all_cookies.length; i++ ) { var cookie_name = all_cookies[i].split("=")[0].trim(); if ( cookie_names.includes( cookie_name ) ) { document.cookie = cookie_name + '=;expires=Thu, 01 Jan 1970 00:00:01 GMT;'; } } } function Metrics_3P_Scripts(){ // if GPC_DataSharingOptIn is set and true set Metrics_3POptIn var Metrics_3P_OptIn = false; if ( typeof GPC_DataSharingOptIn !== 'undefined' && GPC_DataSharingOptIn ) { Metrics_3P_OptIn = true; } else { Metrics_3P_OptIn = false; Metrics_Clear_Cookies(); } if ( siteConsent.getConsentFor( WcpConsent.consentCategories.Analytics ) && Metrics_3P_OptIn ) { if ( typeof comscoreTag === "function" ) { comscoreTag(); } if ( typeof microsoftAds === "function" ) { microsoftAds(); } if ( siteConsent.getConsentFor( WcpConsent.consentCategories.Advertising ) ) { if ( typeof adobeTargetTracking === "function" ) { adobeTargetTracking(); } if ( typeof clarityTracking === "function" ) { clarityTracking(); } if ( siteConsent.getConsentFor( WcpConsent.consentCategories.SocialMedia ) ) { if ( typeof facebookTracking === "function" ) { facebookTracking(); } if ( typeof linkedinTracking === "function" ) { linkedinTracking(); } } } if ( siteConsent.getConsentFor( WcpConsent.consentCategories.SocialMedia ) ) { } } if ( siteConsent.getConsentFor( WcpConsent.consentCategories.Advertising ) && Metrics_3P_OptIn ) { if ( typeof doubleclickTracking === "function" ) { doubleclickTracking(); } if ( siteConsent.getConsentFor( WcpConsent.consentCategories.SocialMedia ) ) { } } if ( siteConsent.getConsentFor( WcpConsent.consentCategories.SocialMedia ) && Metrics_3P_OptIn ) { } } window.WcpConsent && WcpConsent.init( "en-US", "ms-cookie-banner", function (err, _siteConsent) { if ( ! err ) { siteConsent = _siteConsent; //siteConsent is used to get the current consent var consentRequiredElementExists = document.getElementById( "c-uhff-footer_managecookies" ) && siteConsent.isConsentRequired; if ( consentRequiredElementExists ) { document.getElementById( "c-uhff-footer_managecookies" ).classList.remove("x-hidden"); document.getElementById( "c-uhff-footer_managecookies" ).onclick = function() { siteConsent.manageConsent(); }; } Metrics_3P_Scripts(); } else { console.log( "Error initializing WcpConsent: " + err ); } }, onConsentChanged ); </script> <script type="text/javascript" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-includes/js/dist/dom-ready.min.js?ver=f77871ff7694fffea381" id="wp-dom-ready-js"></script> <script type="text/javascript" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-includes/js/dist/hooks.min.js?ver=2810c76e705dd1a53b18" id="wp-hooks-js"></script> <script type="text/javascript" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-includes/js/dist/i18n.min.js?ver=5e580eb46a90c2b997e6" id="wp-i18n-js"></script> <script type="text/javascript" id="wp-i18n-js-after"> /* <![CDATA[ */ wp.i18n.setLocaleData( { 'text direction\u0004ltr': [ 'ltr' ] } ); /* ]]> */ </script> <script type="text/javascript" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-includes/js/dist/a11y.min.js?ver=d90eebea464f6c09bfd5" id="wp-a11y-js"></script> <script type="text/javascript" id="ms_search_scripts-js-extra"> /* <![CDATA[ */ var cloudhubSearch = {"endpoint":"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/wp-json\/ms-search\/v2\/search\/","origin":"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/","initialLoadResults":"{\"current_selections\":[{\"id\":\"orderby-newest-oldest\",\"label\":\"Sort by: Newest to oldest\",\"param\":\"sort-by\",\"value\":\"newest-oldest\",\"default\":false},{\"id\":\"term-4684\",\"label\":\"Audience: Business Decision Makers\",\"param\":\"audience\",\"value\":\"business-leader\",\"default\":false},{\"id\":\"date-any\",\"label\":\"Date: All dates\",\"param\":\"date\",\"value\":\"any\",\"default\":true}],\"current_url\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/audience\\\/business-leader\\\/?sort-by=newest-oldest&date=any\",\"facets\":[{\"id\":\"orderby-filter\",\"label\":\"Sort by\",\"name\":\"sort-by\",\"singular_label\":\"Sort by\",\"terms\":[{\"amount\":0,\"id\":\"orderby-relevance\",\"name\":\"Relevance\",\"slug\":\"relevance\",\"value\":\"relevance\",\"selected\":false,\"default\":true,\"taxonomy\":null,\"children\":[]},{\"amount\":0,\"id\":\"orderby-newest-oldest\",\"name\":\"Newest to oldest\",\"slug\":\"newest-oldest\",\"value\":\"newest-oldest\",\"selected\":true,\"default\":false,\"taxonomy\":null,\"children\":[]},{\"amount\":0,\"id\":\"orderby-oldest-newest\",\"name\":\"Oldest to newest\",\"slug\":\"oldest-newest\",\"value\":\"oldest-newest\",\"selected\":false,\"default\":false,\"taxonomy\":null,\"children\":[]}],\"kind\":\"singleitemlist\"},{\"id\":\"taxonomy-f5bf48aa40cad7891eb709fcf1fde128\",\"label\":\"Product\",\"name\":\"product\",\"singular_label\":\"Product\",\"terms\":[{\"amount\":127,\"id\":\"term-4893\",\"name\":\"Dynamics 365 Customer Insights\",\"slug\":\"dynamics-365-customer-insights\",\"value\":\"dynamics-365-customer-insights\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":80,\"id\":\"term-4713\",\"name\":\"Dynamics 365 Sales\",\"slug\":\"dynamics-365-sales\",\"value\":\"dynamics-365-sales\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":58,\"id\":\"term-4704\",\"name\":\"Dynamics 365 Field Service\",\"slug\":\"dynamics-365-field-service\",\"value\":\"dynamics-365-field-service\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":52,\"id\":\"term-6402\",\"name\":\"Dynamics 365 Finance\",\"slug\":\"dynamics-365-finance\",\"value\":\"dynamics-365-finance\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":50,\"id\":\"term-4707\",\"name\":\"Dynamics 365 Business Central\",\"slug\":\"dynamics-365-business-central\",\"value\":\"dynamics-365-business-central\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":45,\"id\":\"term-5235\",\"name\":\"Dynamics 365 Supply Chain Management\",\"slug\":\"dynamics-365-supply-chain-management\",\"value\":\"dynamics-365-supply-chain-management\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":38,\"id\":\"term-6527\",\"name\":\"Dynamics 365 Human Resources\",\"slug\":\"dynamics-365-human-resources\",\"value\":\"dynamics-365-human-resources\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":30,\"id\":\"term-5244\",\"name\":\"Dynamics 365 Commerce\",\"slug\":\"dynamics-365-commerce\",\"value\":\"dynamics-365-commerce\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":30,\"id\":\"term-4698\",\"name\":\"Dynamics 365 Remote Assist\",\"slug\":\"dynamics-365-remote-assist\",\"value\":\"dynamics-365-remote-assist\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":30,\"id\":\"term-7617\",\"name\":\"Microsoft 365 Copilot for Sales\",\"slug\":\"microsoft-365-copilot-for-sales\",\"value\":\"microsoft-365-copilot-for-sales\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":22,\"id\":\"term-6494\",\"name\":\"Dynamics 365 Project Operations\",\"slug\":\"dynamics-365-project-operations\",\"value\":\"dynamics-365-project-operations\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":20,\"id\":\"term-4714\",\"name\":\"Dynamics 365 Customer Service\\u200b\",\"slug\":\"dynamics-365-customer-service\",\"value\":\"dynamics-365-customer-service\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":20,\"id\":\"term-4956\",\"name\":\"Dynamics 365 Guides\",\"slug\":\"dynamics-365-guides\",\"value\":\"dynamics-365-guides\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":18,\"id\":\"term-4869\",\"name\":\"Dynamics 365 Fraud Protection\",\"slug\":\"dynamics-365-fraud-protection\",\"value\":\"dynamics-365-fraud-protection\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":15,\"id\":\"term-7626\",\"name\":\"Dynamics 365 Intelligent Order Management\",\"slug\":\"dynamics-365-intelligent-order-management\",\"value\":\"dynamics-365-intelligent-order-management\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":14,\"id\":\"term-6530\",\"name\":\"Dynamics 365 Customer Voice\",\"slug\":\"dynamics-365-customer-voice\",\"value\":\"dynamics-365-customer-voice\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":6,\"id\":\"term-8012\",\"name\":\"Microsoft 365 Copilot for Service\",\"slug\":\"microsoft-365-copilot-for-service\",\"value\":\"microsoft-365-copilot-for-service\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":5,\"id\":\"term-7625\",\"name\":\"Microsoft Supply Chain Center\",\"slug\":\"microsoft-supply-chain-center\",\"value\":\"microsoft-supply-chain-center\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":3,\"id\":\"term-8130\",\"name\":\"Dynamics 365 Contact Center\",\"slug\":\"dynamics-365-contact-center\",\"value\":\"dynamics-365-contact-center\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":3,\"id\":\"term-8142\",\"name\":\"Microsoft 365 Copilot for Finance\",\"slug\":\"microsoft-365-copilot-for-finance\",\"value\":\"microsoft-365-copilot-for-finance\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":2,\"id\":\"term-7621\",\"name\":\"Nuance\",\"slug\":\"nuance\",\"value\":\"nuance\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]}],\"kind\":\"multiitemlist\"},{\"id\":\"taxonomy-cc0af601bfd673427a8abb171f62c707\",\"label\":\"Content type\",\"name\":\"content-type\",\"singular_label\":\"Content type\",\"terms\":[{\"amount\":944,\"id\":\"term-18\",\"name\":\"Thought leadership\",\"slug\":\"thought-leadership\",\"value\":\"thought-leadership\",\"selected\":false,\"taxonomy\":\"content-type\",\"children\":[]},{\"amount\":604,\"id\":\"term-4690\",\"name\":\"News and product updates\",\"slug\":\"news-and-product-updates\",\"value\":\"news-and-product-updates\",\"selected\":false,\"taxonomy\":\"content-type\",\"children\":[]},{\"amount\":143,\"id\":\"term-13\",\"name\":\"Customer stories\",\"slug\":\"customer-stories\",\"value\":\"customer-stories\",\"selected\":false,\"taxonomy\":\"content-type\",\"children\":[]},{\"amount\":135,\"id\":\"term-15\",\"name\":\"Events\",\"slug\":\"events\",\"value\":\"events\",\"selected\":false,\"taxonomy\":\"content-type\",\"children\":[]},{\"amount\":52,\"id\":\"term-4710\",\"name\":\"Analyst reports\",\"slug\":\"analyst-reports\",\"value\":\"analyst-reports\",\"selected\":false,\"taxonomy\":\"content-type\",\"children\":[]},{\"amount\":1,\"id\":\"term-7688\",\"name\":\"Tips and guides\",\"slug\":\"tips-and-guides\",\"value\":\"tips-and-guides\",\"selected\":false,\"taxonomy\":\"content-type\",\"children\":[]}],\"kind\":\"multiitemlist\"},{\"id\":\"taxonomy-9d9b68ac2b1de18d3712096354b3c3a5\",\"label\":\"Topic\",\"name\":\"topic\",\"singular_label\":\"Topic\",\"terms\":[{\"amount\":174,\"id\":\"term-4699\",\"name\":\"AI\",\"slug\":\"ai\",\"value\":\"ai\",\"selected\":false,\"taxonomy\":\"topic\",\"children\":[]},{\"amount\":127,\"id\":\"term-7608\",\"name\":\"Collaboratio\\u200bn\",\"slug\":\"collaboration\",\"value\":\"collaboration\",\"selected\":false,\"taxonomy\":\"topic\",\"children\":[]},{\"amount\":108,\"id\":\"term-4908\",\"name\":\"Data management\",\"slug\":\"data-management\",\"value\":\"data-management\",\"selected\":false,\"taxonomy\":\"topic\",\"children\":[]},{\"amount\":60,\"id\":\"term-7609\",\"name\":\"Automation\",\"slug\":\"automation\",\"value\":\"automation\",\"selected\":false,\"taxonomy\":\"topic\",\"children\":[]},{\"amount\":33,\"id\":\"term-7610\",\"name\":\"Low-code\",\"slug\":\"low-code\",\"value\":\"low-code\",\"selected\":false,\"taxonomy\":\"topic\",\"children\":[]}],\"kind\":\"multiitemlist\"},{\"id\":\"taxonomy-b35153cbefdc494658fd486420895a58\",\"label\":\"Audience type\",\"name\":\"audience-type\",\"singular_label\":\"Audience type\",\"terms\":[{\"amount\":80,\"id\":\"term-7684\",\"name\":\"Sales\",\"slug\":\"sales\",\"value\":\"sales\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":76,\"id\":\"term-7678\",\"name\":\"Customer service\\u200b\",\"slug\":\"customer-service\",\"value\":\"customer-service\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":73,\"id\":\"term-7682\",\"name\":\"Marketing\\u200b\",\"slug\":\"marketing\",\"value\":\"marketing\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":66,\"id\":\"term-7679\",\"name\":\"Field service\\u200b\",\"slug\":\"field-service\",\"value\":\"field-service\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":63,\"id\":\"term-7683\",\"name\":\"Operations\",\"slug\":\"operations\",\"value\":\"operations\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":50,\"id\":\"term-7690\",\"name\":\"Supply chain\",\"slug\":\"supply-chain\",\"value\":\"supply-chain\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":45,\"id\":\"term-7681\",\"name\":\"Human resources\\u200b\",\"slug\":\"human-resources\",\"value\":\"human-resources\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":29,\"id\":\"term-7680\",\"name\":\"Finance\\u200b\",\"slug\":\"finance\",\"value\":\"finance\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":3,\"id\":\"term-7677\",\"name\":\"Seller\",\"slug\":\"seller\",\"value\":\"seller\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":2,\"id\":\"term-7672\",\"name\":\"Administrator\\u200b\",\"slug\":\"administrator\",\"value\":\"administrator\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":1,\"id\":\"term-7673\",\"name\":\"Data analyst\\u200b\",\"slug\":\"data-analyst\",\"value\":\"data-analyst\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":1,\"id\":\"term-7674\",\"name\":\"IT decision maker\\u200b\",\"slug\":\"it-decision-maker\",\"value\":\"it-decision-maker\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]}],\"kind\":\"multiitemlist\"},{\"id\":\"taxonomy-e31f6f9827c187e8aebdb0839a0c963a\",\"label\":\"Audience\",\"name\":\"audience\",\"singular_label\":\"Audience\",\"terms\":[{\"amount\":1813,\"id\":\"term-4684\",\"name\":\"Business Decision Makers\",\"slug\":\"business-leader\",\"value\":\"business-leader\",\"selected\":true,\"taxonomy\":\"audience\",\"children\":[]}],\"kind\":\"multiitemlist\"},{\"id\":\"date-filter\",\"label\":\"Date\",\"name\":\"date\",\"singular_label\":\"Date\",\"terms\":[{\"amount\":1813,\"id\":\"date-any\",\"name\":\"All dates\",\"slug\":\"any\",\"value\":\"any\",\"selected\":true,\"default\":true,\"taxonomy\":\"date\"},{\"amount\":2,\"id\":\"date-30-days\",\"name\":\"Last 30 days\",\"slug\":\"30-days\",\"value\":\"30-days\",\"selected\":false,\"default\":false,\"taxonomy\":\"date\"},{\"amount\":7,\"id\":\"date-90-days\",\"name\":\"Last 90 days\",\"slug\":\"90-days\",\"value\":\"90-days\",\"selected\":false,\"default\":false,\"taxonomy\":\"date\"},{\"amount\":15,\"id\":\"date-6-months\",\"name\":\"Last 6 months\",\"slug\":\"6-months\",\"value\":\"6-months\",\"selected\":false,\"default\":false,\"taxonomy\":\"date\"},{\"amount\":44,\"id\":\"date-12-months\",\"name\":\"Last 12 months\",\"slug\":\"12-months\",\"value\":\"12-months\",\"selected\":false,\"default\":false,\"taxonomy\":\"date\"},{\"amount\":1813,\"id\":\"date-custom-range\",\"name\":\"Custom range\",\"slug\":\"custom-range\",\"value\":\"custom-range\",\"selected\":false,\"default\":false,\"taxonomy\":\"date\"}],\"kind\":\"date\",\"start_date\":\"\",\"end_date\":\"\"}],\"found_posts\":1813,\"page\":1,\"posts\":[{\"id\":192320,\"title\":\"Microsoft named a Leader in the 2024 Gartner\\u00ae Magic Quadrant\\u2122 for Sales Force Automation Platforms\\u202f\\u202f\",\"html\":\"<article id=\\\"post-192320\\\" class=\\\"card card--search material-card py-4 border-bottom is-entire-card-clickable post-192320 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai product-dynamics-365-sales content-type-analyst-reports content-type-customer-stories audience-business-leader ms-author-author-6236 review-flag-1593580412-535 review-flag-1593580425-950 review-flag-2-1593580434-938 review-flag-and-o-1593580421-190 review-flag-gartn-1680212572-445\\\">\\n\\n\\t<div class=\\\"card__image\\\">\\n\\t\\t\\t\\t\\t<div\\n\\t\\t\\t\\tclass=\\\"d-flex card__image-link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"Microsoft named a Leader in the 2024 Gartner\\u00ae Magic Quadrant\\u2122 for Sales Force Automation Platforms\\u202f\\u202f\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"192320\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"image link\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<img width=\\\"300\\\" height=\\\"169\\\" src=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/377376-featured-image-300x169.webp\\\" class=\\\"card-img wp-post-image\\\" alt=\\\"retail worker with tablet\\\" decoding=\\\"async\\\" fetchpriority=\\\"high\\\" srcset=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/377376-featured-image-300x169.webp 300w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/377376-featured-image-1024x576.webp 1024w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/377376-featured-image-768x432.webp 768w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/377376-featured-image.webp 1280w\\\" sizes=\\\"(max-width: 300px) 100vw, 300px\\\" \\\/>\\t\\t\\t<\\\/div>\\n\\t\\t\\t<\\\/div>\\n\\n\\t<div class=\\\"card__content card-body p-4 p-md-0\\\">\\n\\t\\t<div class=\\\"card__meta small\\\">\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__categories\\\" data-bi-an=\\\"Post Categories\\\">\\n\\t\\t\\t\\t\\t<ul class=\\\"list-inline d-sm-inline m-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4684\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Business Decision Makers\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tBusiness Decision Makers\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/content-type\\\/analyst-reports\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4710\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Analyst reports\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tAnalyst reports\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/product\\\/dynamics-365-sales\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4713\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Dynamics 365 Sales\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tDynamics 365 Sales\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/ul>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\n\\t\\t\\t<div class=\\\"card__date\\\">\\n\\t\\t\\t\\t<span>Published<\\\/span>\\u00a0<time datetime=\\\"2024-10-31T08:00:00-07:00\\\">October 31, 2024<\\\/time>\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__read-time\\\">\\n\\t\\t\\t\\t\\t5 min read\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\n\\t\\t<h3 class=\\\"h3 m-0 mb-1 pb-2\\\">\\n\\t\\t\\t<a\\n\\t\\t\\t\\tclass=\\\"card__link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"Microsoft named a Leader in the 2024 Gartner\\u00ae Magic Quadrant\\u2122 for Sales Force Automation Platforms\\u202f\\u202f\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"192320\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"title link\\\"\\n\\t\\t\\t\\tdata-bi-tn=\\\"search-result-card\\\"\\n\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/2024\\\/10\\\/31\\\/microsoft-named-a-leader-in-the-2024-gartner-magic-quadrant-for-sales-force-automation-platforms\\\/\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<span>Microsoft named a Leader in the 2024 Gartner\\u00ae Magic Quadrant\\u2122 for Sales Force Automation Platforms\\u202f\\u202f<\\\/span>\\u00a0<span class=\\\"glyph-prepend glyph-prepend-small glyph-prepend-chevron-right\\\" aria-hidden=\\\"true\\\"><\\\/span>\\n\\t\\t\\t<\\\/a>\\n\\t\\t<\\\/h3>\\n\\t\\tMicrosoft has been recognized as a Leader in the 2024 Magic Quadrant for Sales Force Automation for the fourteenth consecutive year.\\t<\\\/div>\\n\\n<\\\/article>\\n\"},{\"id\":192318,\"title\":\"Microsoft named a Leader in the 2024 Gartner\\u00ae Magic Quadrant\\u2122 for B2B Marketing Automation Platforms\\u00a0\",\"html\":\"<article id=\\\"post-192318\\\" class=\\\"card card--search material-card py-4 border-bottom is-entire-card-clickable post-192318 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai tag-copilot product-dynamics-365-customer-insights content-type-analyst-reports audience-business-leader ms-author-author-6236 review-flag-1593580412-535 review-flag-1593580425-950 review-flag-7-1593580459-505 review-flag-and-o-1593580421-190 review-flag-gartn-1680212572-445 review-flag-never-1593580311-709 review-flag-new-1593580245-522\\\">\\n\\n\\t<div class=\\\"card__image\\\">\\n\\t\\t\\t\\t\\t<div\\n\\t\\t\\t\\tclass=\\\"d-flex card__image-link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"Microsoft named a Leader in the 2024 Gartner\\u00ae Magic Quadrant\\u2122 for B2B Marketing Automation Platforms\\u00a0\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"192318\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"image link\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<img width=\\\"300\\\" height=\\\"169\\\" src=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/10.9-featured-image-300x169.webp\\\" class=\\\"card-img wp-post-image\\\" alt=\\\"retail workers looking at tablet\\\" decoding=\\\"async\\\" srcset=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/10.9-featured-image-300x169.webp 300w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/10.9-featured-image-1024x576.webp 1024w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/10.9-featured-image-768x432.webp 768w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/10.9-featured-image.webp 1280w\\\" sizes=\\\"(max-width: 300px) 100vw, 300px\\\" \\\/>\\t\\t\\t<\\\/div>\\n\\t\\t\\t<\\\/div>\\n\\n\\t<div class=\\\"card__content card-body p-4 p-md-0\\\">\\n\\t\\t<div class=\\\"card__meta small\\\">\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__categories\\\" data-bi-an=\\\"Post Categories\\\">\\n\\t\\t\\t\\t\\t<ul class=\\\"list-inline d-sm-inline m-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4684\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Business Decision Makers\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tBusiness Decision Makers\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/content-type\\\/analyst-reports\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4710\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Analyst reports\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tAnalyst reports\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/product\\\/dynamics-365-customer-insights\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4893\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Dynamics 365 Customer Insights\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tDynamics 365 Customer Insights\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/ul>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\n\\t\\t\\t<div class=\\\"card__date\\\">\\n\\t\\t\\t\\t<span>Published<\\\/span>\\u00a0<time datetime=\\\"2024-10-30T08:00:00-07:00\\\">October 30, 2024<\\\/time>\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__read-time\\\">\\n\\t\\t\\t\\t\\t3 min read\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\n\\t\\t<h3 class=\\\"h3 m-0 mb-1 pb-2\\\">\\n\\t\\t\\t<a\\n\\t\\t\\t\\tclass=\\\"card__link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"Microsoft named a Leader in the 2024 Gartner\\u00ae Magic Quadrant\\u2122 for B2B Marketing Automation Platforms\\u00a0\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"192318\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"title link\\\"\\n\\t\\t\\t\\tdata-bi-tn=\\\"search-result-card\\\"\\n\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/2024\\\/10\\\/30\\\/microsoft-named-a-leader-in-the-2024-gartner-magic-quadrant-for-b2b-marketing-automation-platforms\\\/\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<span>Microsoft named a Leader in the 2024 Gartner\\u00ae Magic Quadrant\\u2122 for B2B Marketing Automation Platforms\\u00a0<\\\/span>\\u00a0<span class=\\\"glyph-prepend glyph-prepend-small glyph-prepend-chevron-right\\\" aria-hidden=\\\"true\\\"><\\\/span>\\n\\t\\t\\t<\\\/a>\\n\\t\\t<\\\/h3>\\n\\t\\tMicrosoft has been recognized as a Leader in the 2024 Gartner Magic Quadrant\\u2122 for B2B Marketing Automation Platforms.\\t<\\\/div>\\n\\n<\\\/article>\\n\"},{\"id\":192356,\"title\":\"Explore what\\u2019s new for Copilot and Dynamics 365 at the Business Applications Launch Event\",\"html\":\"<article id=\\\"post-192356\\\" class=\\\"card card--search material-card py-4 border-bottom is-entire-card-clickable post-192356 post type-post status-publish format-standard has-post-thumbnail hentry tag-business-applications-launch-event product-dynamics-365-business-central product-dynamics-365-contact-center product-dynamics-365-customer-service product-dynamics-365-field-service product-dynamics-365-finance product-dynamics-365-sales product-dynamics-365-supply-chain-management content-type-events content-type-news-and-product-updates topic-ai audience-business-leader ms-author-author-6236 review-flag-1593580412-535 review-flag-2-1593580434-938 review-flag-4-1593580444-193 review-flag-7-1593580459-505 review-flag-9-1593580469-657 review-flag-new-1593580245-522\\\">\\n\\n\\t<div class=\\\"card__image\\\">\\n\\t\\t\\t\\t\\t<div\\n\\t\\t\\t\\tclass=\\\"d-flex card__image-link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"Explore what\\u2019s new for Copilot and Dynamics 365 at the Business Applications Launch Event\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"192356\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"image link\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<img width=\\\"300\\\" height=\\\"168\\\" src=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/featured-image-10.15-300x168.webp\\\" class=\\\"card-img wp-post-image\\\" alt=\\\"abstract image\\\" decoding=\\\"async\\\" srcset=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/featured-image-10.15-300x168.webp 300w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/featured-image-10.15-1024x573.webp 1024w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/featured-image-10.15-768x430.webp 768w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/10\\\/featured-image-10.15.webp 1280w\\\" sizes=\\\"(max-width: 300px) 100vw, 300px\\\" \\\/>\\t\\t\\t<\\\/div>\\n\\t\\t\\t<\\\/div>\\n\\n\\t<div class=\\\"card__content card-body p-4 p-md-0\\\">\\n\\t\\t<div class=\\\"card__meta small\\\">\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__categories\\\" data-bi-an=\\\"Post Categories\\\">\\n\\t\\t\\t\\t\\t<ul class=\\\"list-inline d-sm-inline m-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4684\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Business Decision Makers\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tBusiness Decision Makers\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/content-type\\\/events\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"15\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Events\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tEvents\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/product\\\/dynamics-365-business-central\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4707\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Dynamics 365 Business Central\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tDynamics 365 Business Central\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/ul>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\n\\t\\t\\t<div class=\\\"card__date\\\">\\n\\t\\t\\t\\t<span>Published<\\\/span>\\u00a0<time datetime=\\\"2024-10-16T08:00:00-07:00\\\">October 16, 2024<\\\/time>\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__read-time\\\">\\n\\t\\t\\t\\t\\t2 min read\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\n\\t\\t<h3 class=\\\"h3 m-0 mb-1 pb-2\\\">\\n\\t\\t\\t<a\\n\\t\\t\\t\\tclass=\\\"card__link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"Explore what\\u2019s new for Copilot and Dynamics 365 at the Business Applications Launch Event\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"192356\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"title link\\\"\\n\\t\\t\\t\\tdata-bi-tn=\\\"search-result-card\\\"\\n\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/2024\\\/10\\\/16\\\/explore-whats-new-for-copilot-and-dynamics-365-at-the-business-applications-launch-event\\\/\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<span>Explore what\\u2019s new for Copilot and Dynamics 365 at the Business Applications Launch Event<\\\/span>\\u00a0<span class=\\\"glyph-prepend glyph-prepend-small glyph-prepend-chevron-right\\\" aria-hidden=\\\"true\\\"><\\\/span>\\n\\t\\t\\t<\\\/a>\\n\\t\\t<\\\/h3>\\n\\t\\tRegister today for this virtual event on Tuesday, October 29, 2024, where we will showcase highlights from release wave 2.\\t<\\\/div>\\n\\n<\\\/article>\\n\"},{\"id\":192276,\"title\":\"Harnessing transformative AI for field service excellence\",\"html\":\"<article id=\\\"post-192276\\\" class=\\\"card card--search material-card py-4 border-bottom is-entire-card-clickable post-192276 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai product-dynamics-365-field-service content-type-customer-stories content-type-tips-and-guides audience-business-leader ms-author-author-6236 review-flag-1593580412-535 review-flag-1593580425-950 review-flag-24-7-1680212846-567 review-flag-5-1593580450-212 review-flag-7-1593580459-505 review-flag-inter-1680213142-33 review-flag-iot-1680213317-56 review-flag-machi-1680214146-670 review-flag-partn-1593580281-976 review-flag-the-m-1680214360-641\\\">\\n\\n\\t<div class=\\\"card__image\\\">\\n\\t\\t\\t\\t\\t<div\\n\\t\\t\\t\\tclass=\\\"d-flex card__image-link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"Harnessing transformative AI for field service excellence\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"192276\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"image link\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<img width=\\\"300\\\" height=\\\"169\\\" src=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/9.23-d365-FI-300x169.webp\\\" class=\\\"card-img wp-post-image\\\" alt=\\\"field service worker on tablet\\\" decoding=\\\"async\\\" srcset=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/9.23-d365-FI-300x169.webp 300w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/9.23-d365-FI-1024x576.webp 1024w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/9.23-d365-FI-768x432.webp 768w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/9.23-d365-FI.webp 1260w\\\" sizes=\\\"(max-width: 300px) 100vw, 300px\\\" \\\/>\\t\\t\\t<\\\/div>\\n\\t\\t\\t<\\\/div>\\n\\n\\t<div class=\\\"card__content card-body p-4 p-md-0\\\">\\n\\t\\t<div class=\\\"card__meta small\\\">\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__categories\\\" data-bi-an=\\\"Post Categories\\\">\\n\\t\\t\\t\\t\\t<ul class=\\\"list-inline d-sm-inline m-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4684\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Business Decision Makers\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tBusiness Decision Makers\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/content-type\\\/tips-and-guides\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"7688\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Tips and guides\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tTips and guides\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/product\\\/dynamics-365-field-service\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4704\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Dynamics 365 Field Service\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tDynamics 365 Field Service\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/ul>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\n\\t\\t\\t<div class=\\\"card__date\\\">\\n\\t\\t\\t\\t<span>Published<\\\/span>\\u00a0<time datetime=\\\"2024-09-26T08:00:00-07:00\\\">September 26, 2024<\\\/time>\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__read-time\\\">\\n\\t\\t\\t\\t\\t5 min read\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\n\\t\\t<h3 class=\\\"h3 m-0 mb-1 pb-2\\\">\\n\\t\\t\\t<a\\n\\t\\t\\t\\tclass=\\\"card__link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"Harnessing transformative AI for field service excellence\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"192276\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"title link\\\"\\n\\t\\t\\t\\tdata-bi-tn=\\\"search-result-card\\\"\\n\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/2024\\\/09\\\/26\\\/harnessing-transformative-ai-for-field-service-excellence\\\/\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<span>Harnessing transformative AI for field service excellence<\\\/span>\\u00a0<span class=\\\"glyph-prepend glyph-prepend-small glyph-prepend-chevron-right\\\" aria-hidden=\\\"true\\\"><\\\/span>\\n\\t\\t\\t<\\\/a>\\n\\t\\t<\\\/h3>\\n\\t\\tMicrosoft Dynamics 365 Field Service customers can use Connected Field Service to seamlessly connect their IoT devices to diagnose problems.\\t<\\\/div>\\n\\n<\\\/article>\\n\"},{\"id\":192203,\"title\":\"All in on AI: Exploring Microsoft\\u2019s AI journey through customer service\",\"html\":\"<article id=\\\"post-192203\\\" class=\\\"card card--search material-card py-4 border-bottom is-entire-card-clickable post-192203 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai tag-copilot product-dynamics-365-customer-service content-type-thought-leadership audience-business-leader ms-author-author-6236 review-flag-2-1593580434-938 review-flag-3-1593580439-147 review-flag-4-1593580444-193 review-flag-micro-1680215157-511 review-flag-new-1593580245-522\\\">\\n\\n\\t<div class=\\\"card__image\\\">\\n\\t\\t\\t\\t\\t<div\\n\\t\\t\\t\\tclass=\\\"d-flex card__image-link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"All in on AI: Exploring Microsoft\\u2019s AI journey through customer service\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"192203\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"image link\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<img width=\\\"300\\\" height=\\\"169\\\" src=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/9.3-cloud-FI-300x169.webp\\\" class=\\\"card-img wp-post-image\\\" alt=\\\"Author headshot next to series name \\\"All in on AI\\\"\\\" decoding=\\\"async\\\" srcset=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/9.3-cloud-FI-300x169.webp 300w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/9.3-cloud-FI-1024x575.webp 1024w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/9.3-cloud-FI-768x432.webp 768w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/9.3-cloud-FI.webp 1260w\\\" sizes=\\\"(max-width: 300px) 100vw, 300px\\\" \\\/>\\t\\t\\t<\\\/div>\\n\\t\\t\\t<\\\/div>\\n\\n\\t<div class=\\\"card__content card-body p-4 p-md-0\\\">\\n\\t\\t<div class=\\\"card__meta small\\\">\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__categories\\\" data-bi-an=\\\"Post Categories\\\">\\n\\t\\t\\t\\t\\t<ul class=\\\"list-inline d-sm-inline m-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4684\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Business Decision Makers\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tBusiness Decision Makers\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/content-type\\\/thought-leadership\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"18\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Thought leadership\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tThought leadership\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/product\\\/dynamics-365-customer-service\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4714\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Dynamics 365 Customer Service\\u200b\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tDynamics 365 Customer Service\\u200b\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/ul>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\n\\t\\t\\t<div class=\\\"card__date\\\">\\n\\t\\t\\t\\t<span>Published<\\\/span>\\u00a0<time datetime=\\\"2024-09-04T08:00:00-07:00\\\">September 4, 2024<\\\/time>\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__read-time\\\">\\n\\t\\t\\t\\t\\t6 min read\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\n\\t\\t<h3 class=\\\"h3 m-0 mb-1 pb-2\\\">\\n\\t\\t\\t<a\\n\\t\\t\\t\\tclass=\\\"card__link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"All in on AI: Exploring Microsoft\\u2019s AI journey through customer service\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"192203\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"title link\\\"\\n\\t\\t\\t\\tdata-bi-tn=\\\"search-result-card\\\"\\n\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/microsoft-cloud\\\/blog\\\/2024\\\/09\\\/04\\\/all-in-on-ai-exploring-microsofts-ai-journey-through-customer-service\\\/\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<span>All in on AI: Exploring Microsoft\\u2019s AI journey through customer service<\\\/span>\\u00a0<span class=\\\"glyph-prepend glyph-prepend-small glyph-prepend-chevron-right\\\" aria-hidden=\\\"true\\\"><\\\/span>\\n\\t\\t\\t<\\\/a>\\n\\t\\t<\\\/h3>\\n\\t\\tOur customer service teams are using AI solutions like Microsoft Copilot to ensure our customer service employees are empowered to focus on the most meaningful parts of their jobs.\\t<\\\/div>\\n\\n<\\\/article>\\n\"},{\"id\":192044,\"title\":\"Transforming ERP, and the speed of business, with generative AI\",\"html\":\"<article id=\\\"post-192044\\\" class=\\\"card card--search material-card py-4 border-bottom is-entire-card-clickable post-192044 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai tag-copilot product-dynamics-365-finance product-dynamics-365-supply-chain-management product-microsoft-365-copilot-for-finance content-type-thought-leadership topic-ai audience-business-leader ms-author-author-6197 review-flag-1593580425-950 review-flag-2-1593580434-938 review-flag-3-1593580439-147 review-flag-5-1593580450-212 review-flag-9-1593580469-657 review-flag-and-o-1593580421-190 review-flag-forre-1680212567-456 review-flag-free-1593619511-304 review-flag-gartn-1680212572-445 review-flag-idc-1680212578-931 review-flag-integ-1593580285-687 review-flag-manpo-1593580388-286 review-flag-new-1593580245-522 review-flag-perce-1706214388-910\\\">\\n\\n\\t<div class=\\\"card__image\\\">\\n\\t\\t\\t\\t\\t<div\\n\\t\\t\\t\\tclass=\\\"d-flex card__image-link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"Transforming ERP, and the speed of business, with generative AI\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"192044\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"image link\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<img width=\\\"300\\\" height=\\\"169\\\" src=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/D365_363349_Blog_240821-300x169.webp\\\" class=\\\"card-img wp-post-image\\\" alt=\\\"Businesswoman sitting at a table in an office, typing on her laptop with focus. The image is overlaid with the Dynamics 365 icon on the left.\\\" decoding=\\\"async\\\" srcset=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/D365_363349_Blog_240821-300x169.webp 300w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/D365_363349_Blog_240821-1024x575.webp 1024w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/D365_363349_Blog_240821-768x432.webp 768w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/D365_363349_Blog_240821.webp 1260w\\\" sizes=\\\"(max-width: 300px) 100vw, 300px\\\" \\\/>\\t\\t\\t<\\\/div>\\n\\t\\t\\t<\\\/div>\\n\\n\\t<div class=\\\"card__content card-body p-4 p-md-0\\\">\\n\\t\\t<div class=\\\"card__meta small\\\">\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__categories\\\" data-bi-an=\\\"Post Categories\\\">\\n\\t\\t\\t\\t\\t<ul class=\\\"list-inline d-sm-inline m-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4684\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Business Decision Makers\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tBusiness Decision Makers\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/content-type\\\/thought-leadership\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"18\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Thought leadership\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tThought leadership\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/product\\\/dynamics-365-supply-chain-management\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"5235\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Dynamics 365 Supply Chain Management\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tDynamics 365 Supply Chain Management\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/ul>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\n\\t\\t\\t<div class=\\\"card__date\\\">\\n\\t\\t\\t\\t<span>Published<\\\/span>\\u00a0<time datetime=\\\"2024-08-29T08:00:00-07:00\\\">August 29, 2024<\\\/time>\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__read-time\\\">\\n\\t\\t\\t\\t\\t5 min read\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\n\\t\\t<h3 class=\\\"h3 m-0 mb-1 pb-2\\\">\\n\\t\\t\\t<a\\n\\t\\t\\t\\tclass=\\\"card__link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"Transforming ERP, and the speed of business, with generative AI\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"192044\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"title link\\\"\\n\\t\\t\\t\\tdata-bi-tn=\\\"search-result-card\\\"\\n\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/2024\\\/08\\\/29\\\/transforming-erp-and-the-speed-of-business-with-generative-ai\\\/\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<span>Transforming ERP, and the speed of business, with generative AI<\\\/span>\\u00a0<span class=\\\"glyph-prepend glyph-prepend-small glyph-prepend-chevron-right\\\" aria-hidden=\\\"true\\\"><\\\/span>\\n\\t\\t\\t<\\\/a>\\n\\t\\t<\\\/h3>\\n\\t\\tEnterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing. New business models disrupt the way companies sell products and services, blurring industry lines and transforming customer experiences.\\t<\\\/div>\\n\\n<\\\/article>\\n\"},{\"id\":192065,\"title\":\"Elevating experiences with AI, from productivity to personalization\\u00a0\",\"html\":\"<article id=\\\"post-192065\\\" class=\\\"card card--search material-card py-4 border-bottom is-entire-card-clickable post-192065 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai product-dynamics-365-customer-insights product-dynamics-365-sales product-microsoft-365-copilot-for-sales content-type-customer-stories content-type-thought-leadership audience-business-leader ms-author-author-6236 review-flag-1593580412-535 review-flag-2-1593580434-938 review-flag-3-1593580439-147 review-flag-4-1593580444-193 review-flag-5-1593580450-212 review-flag-6-1593580454-668 review-flag-7-1593580459-505 review-flag-ai-driven-ai-driven review-flag-forre-1680212567-456 review-flag-free-1593619511-304 review-flag-new-1593580245-522\\\">\\n\\n\\t<div class=\\\"card__image\\\">\\n\\t\\t\\t\\t\\t<div\\n\\t\\t\\t\\tclass=\\\"d-flex card__image-link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"Elevating experiences with AI, from productivity to personalization\\u00a0\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"192065\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"image link\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<img width=\\\"300\\\" height=\\\"169\\\" src=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/364767-featured-image-300x169.webp\\\" class=\\\"card-img wp-post-image\\\" alt=\\\"Abstract of a group of empolyees\\\" decoding=\\\"async\\\" srcset=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/364767-featured-image-300x169.webp 300w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/364767-featured-image-1024x576.webp 1024w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/364767-featured-image-768x432.webp 768w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/364767-featured-image.webp 1260w\\\" sizes=\\\"(max-width: 300px) 100vw, 300px\\\" \\\/>\\t\\t\\t<\\\/div>\\n\\t\\t\\t<\\\/div>\\n\\n\\t<div class=\\\"card__content card-body p-4 p-md-0\\\">\\n\\t\\t<div class=\\\"card__meta small\\\">\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__categories\\\" data-bi-an=\\\"Post Categories\\\">\\n\\t\\t\\t\\t\\t<ul class=\\\"list-inline d-sm-inline m-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4684\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Business Decision Makers\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tBusiness Decision Makers\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/content-type\\\/thought-leadership\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"18\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Thought leadership\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tThought leadership\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/product\\\/dynamics-365-customer-insights\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4893\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Dynamics 365 Customer Insights\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tDynamics 365 Customer Insights\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/ul>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\n\\t\\t\\t<div class=\\\"card__date\\\">\\n\\t\\t\\t\\t<span>Published<\\\/span>\\u00a0<time datetime=\\\"2024-08-29T08:00:00-07:00\\\">August 29, 2024<\\\/time>\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__read-time\\\">\\n\\t\\t\\t\\t\\t6 min read\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\n\\t\\t<h3 class=\\\"h3 m-0 mb-1 pb-2\\\">\\n\\t\\t\\t<a\\n\\t\\t\\t\\tclass=\\\"card__link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"Elevating experiences with AI, from productivity to personalization\\u00a0\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"192065\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"title link\\\"\\n\\t\\t\\t\\tdata-bi-tn=\\\"search-result-card\\\"\\n\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/2024\\\/08\\\/29\\\/elevating-experiences-with-ai-from-productivity-to-personalization\\\/\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<span>Elevating experiences with AI, from productivity to personalization\\u00a0<\\\/span>\\u00a0<span class=\\\"glyph-prepend glyph-prepend-small glyph-prepend-chevron-right\\\" aria-hidden=\\\"true\\\"><\\\/span>\\n\\t\\t\\t<\\\/a>\\n\\t\\t<\\\/h3>\\n\\t\\tIn this blog post, we\\u2019re going to focus on the third item: elevating customer and employee experiences by showing how AI-enabled CRM platforms help increase productivity and provide unprecedented levels of personalized service across three key business functions: marketing, sales, and customer service.\\t<\\\/div>\\n\\n<\\\/article>\\n\"},{\"id\":192061,\"title\":\"G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365\",\"html\":\"<article id=\\\"post-192061\\\" class=\\\"card card--search material-card py-4 border-bottom is-entire-card-clickable post-192061 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai product-dynamics-365-field-service product-dynamics-365-remote-assist product-dynamics-365-sales product-microsoft-365-copilot-for-sales content-type-customer-stories audience-business-leader ms-author-author-6236 review-flag-1593580768-560 review-flag-1593580412-535 review-flag-5-1593580450-212 review-flag-9-1593580469-657 review-flag-alway-1593580307-456 review-flag-never-1593580311-709 review-flag-new-1593580245-522\\\">\\n\\n\\t<div class=\\\"card__image\\\">\\n\\t\\t\\t\\t\\t<div\\n\\t\\t\\t\\tclass=\\\"d-flex card__image-link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"192061\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"image link\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<img width=\\\"300\\\" height=\\\"169\\\" src=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/8.27-Featured-Image-300x169.webp\\\" class=\\\"card-img wp-post-image\\\" alt=\\\"woman holding tablet\\\" decoding=\\\"async\\\" srcset=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/8.27-Featured-Image-300x169.webp 300w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/8.27-Featured-Image-1024x576.webp 1024w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/8.27-Featured-Image-768x432.webp 768w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/8.27-Featured-Image.webp 1280w\\\" sizes=\\\"(max-width: 300px) 100vw, 300px\\\" \\\/>\\t\\t\\t<\\\/div>\\n\\t\\t\\t<\\\/div>\\n\\n\\t<div class=\\\"card__content card-body p-4 p-md-0\\\">\\n\\t\\t<div class=\\\"card__meta small\\\">\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__categories\\\" data-bi-an=\\\"Post Categories\\\">\\n\\t\\t\\t\\t\\t<ul class=\\\"list-inline d-sm-inline m-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4684\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Business Decision Makers\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tBusiness Decision Makers\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/content-type\\\/customer-stories\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"13\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Customer stories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tCustomer stories\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/product\\\/dynamics-365-field-service\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4704\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Dynamics 365 Field Service\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tDynamics 365 Field Service\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/ul>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\n\\t\\t\\t<div class=\\\"card__date\\\">\\n\\t\\t\\t\\t<span>Published<\\\/span>\\u00a0<time datetime=\\\"2024-08-28T08:00:00-07:00\\\">August 28, 2024<\\\/time>\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__read-time\\\">\\n\\t\\t\\t\\t\\t6 min read\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\n\\t\\t<h3 class=\\\"h3 m-0 mb-1 pb-2\\\">\\n\\t\\t\\t<a\\n\\t\\t\\t\\tclass=\\\"card__link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"192061\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"title link\\\"\\n\\t\\t\\t\\tdata-bi-tn=\\\"search-result-card\\\"\\n\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/2024\\\/08\\\/28\\\/gj-pepsi-profit-rises-by-30-million-with-microsoft-dynamics-365\\\/\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<span>G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365<\\\/span>\\u00a0<span class=\\\"glyph-prepend glyph-prepend-small glyph-prepend-chevron-right\\\" aria-hidden=\\\"true\\\"><\\\/span>\\n\\t\\t\\t<\\\/a>\\n\\t\\t<\\\/h3>\\n\\t\\tIn 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, and cost savings by implementing solutions including Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Remote Assist, Microsoft Dynamics 365 Sales, and other Microsoft technologies.\\t<\\\/div>\\n\\n<\\\/article>\\n\"},{\"id\":192013,\"title\":\"Generative AI in ERP means more accurate planning across the organization\\u00a0\\u00a0\",\"html\":\"<article id=\\\"post-192013\\\" class=\\\"card card--search material-card py-4 border-bottom is-entire-card-clickable post-192013 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai tag-copilot product-dynamics-365-finance product-dynamics-365-project-operations product-dynamics-365-supply-chain-management content-type-thought-leadership audience-business-leader ms-author-author-6236 review-flag-anywh-1593580316-165 review-flag-free-1593619511-304 review-flag-integ-1593580285-687 review-flag-new-1593580245-522\\\">\\n\\n\\t<div class=\\\"card__image\\\">\\n\\t\\t\\t\\t\\t<div\\n\\t\\t\\t\\tclass=\\\"d-flex card__image-link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"Generative AI in ERP means more accurate planning across the organization\\u00a0\\u00a0\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"192013\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"image link\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<img width=\\\"300\\\" height=\\\"169\\\" src=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/featured-image-8.13-300x169.webp\\\" class=\\\"card-img wp-post-image\\\" alt=\\\"abstract image\\\" decoding=\\\"async\\\" srcset=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/featured-image-8.13-300x169.webp 300w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/featured-image-8.13-1024x576.webp 1024w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/featured-image-8.13-768x432.webp 768w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/featured-image-8.13.webp 1280w\\\" sizes=\\\"(max-width: 300px) 100vw, 300px\\\" \\\/>\\t\\t\\t<\\\/div>\\n\\t\\t\\t<\\\/div>\\n\\n\\t<div class=\\\"card__content card-body p-4 p-md-0\\\">\\n\\t\\t<div class=\\\"card__meta small\\\">\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__categories\\\" data-bi-an=\\\"Post Categories\\\">\\n\\t\\t\\t\\t\\t<ul class=\\\"list-inline d-sm-inline m-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4684\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Business Decision Makers\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tBusiness Decision Makers\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/content-type\\\/thought-leadership\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"18\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Thought leadership\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tThought leadership\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/product\\\/dynamics-365-supply-chain-management\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"5235\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Dynamics 365 Supply Chain Management\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tDynamics 365 Supply Chain Management\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/ul>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\n\\t\\t\\t<div class=\\\"card__date\\\">\\n\\t\\t\\t\\t<span>Published<\\\/span>\\u00a0<time datetime=\\\"2024-08-19T09:00:00-07:00\\\">August 19, 2024<\\\/time>\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__read-time\\\">\\n\\t\\t\\t\\t\\t5 min read\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\n\\t\\t<h3 class=\\\"h3 m-0 mb-1 pb-2\\\">\\n\\t\\t\\t<a\\n\\t\\t\\t\\tclass=\\\"card__link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"Generative AI in ERP means more accurate planning across the organization\\u00a0\\u00a0\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"192013\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"title link\\\"\\n\\t\\t\\t\\tdata-bi-tn=\\\"search-result-card\\\"\\n\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/2024\\\/08\\\/19\\\/generative-ai-in-erp-means-more-accurate-planning-across-the-organization\\\/\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<span>Generative AI in ERP means more accurate planning across the organization\\u00a0\\u00a0<\\\/span>\\u00a0<span class=\\\"glyph-prepend glyph-prepend-small glyph-prepend-chevron-right\\\" aria-hidden=\\\"true\\\"><\\\/span>\\n\\t\\t\\t<\\\/a>\\n\\t\\t<\\\/h3>\\n\\t\\tEAs businesses have become more complex and computing more ubiquitous, ERP platforms have grown into aggregated tech stacks or suites with vertical extensions that track data from supply chain, logistics, asset management, HR, finance, and virtually every aspect of the business.\\t<\\\/div>\\n\\n<\\\/article>\\n\"},{\"id\":191753,\"title\":\"5 steps for becoming AI-ready in field service\",\"html\":\"<article id=\\\"post-191753\\\" class=\\\"card card--search material-card py-4 border-bottom is-entire-card-clickable post-191753 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai content-type-events topic-ai audience-business-leader ms-author-author-6197 review-flag-2-1593580434-938 review-flag-3-1593580439-147 review-flag-4-1593580444-193 review-flag-5-1593580450-212 review-flag-new-1593580245-522\\\">\\n\\n\\t<div class=\\\"card__image\\\">\\n\\t\\t\\t\\t\\t<div\\n\\t\\t\\t\\tclass=\\\"d-flex card__image-link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"5 steps for becoming AI-ready in field service\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"191753\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"image link\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<img width=\\\"300\\\" height=\\\"169\\\" src=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/D365_355244_Blog_240716_1260-300x169.webp\\\" class=\\\"card-img wp-post-image\\\" alt=\\\"Remote worker interacts with frontline worker via Teams and Guides on mobile. The image is framed with a think blue border on the left side including the Dynamics 365 Field Service icon.\\\" decoding=\\\"async\\\" srcset=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/D365_355244_Blog_240716_1260-300x169.webp 300w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/D365_355244_Blog_240716_1260-1024x576.webp 1024w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/D365_355244_Blog_240716_1260-768x432.webp 768w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/D365_355244_Blog_240716_1260.webp 1260w\\\" sizes=\\\"(max-width: 300px) 100vw, 300px\\\" \\\/>\\t\\t\\t<\\\/div>\\n\\t\\t\\t<\\\/div>\\n\\n\\t<div class=\\\"card__content card-body p-4 p-md-0\\\">\\n\\t\\t<div class=\\\"card__meta small\\\">\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__categories\\\" data-bi-an=\\\"Post Categories\\\">\\n\\t\\t\\t\\t\\t<ul class=\\\"list-inline d-sm-inline m-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4684\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Business Decision Makers\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tBusiness Decision Makers\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/content-type\\\/events\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"15\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Events\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tEvents\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/ul>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\n\\t\\t\\t<div class=\\\"card__date\\\">\\n\\t\\t\\t\\t<span>Published<\\\/span>\\u00a0<time datetime=\\\"2024-07-22T08:00:00-07:00\\\">July 22, 2024<\\\/time>\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__read-time\\\">\\n\\t\\t\\t\\t\\t5 min read\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\n\\t\\t<h3 class=\\\"h3 m-0 mb-1 pb-2\\\">\\n\\t\\t\\t<a\\n\\t\\t\\t\\tclass=\\\"card__link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"5 steps for becoming AI-ready in field service\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"191753\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"title link\\\"\\n\\t\\t\\t\\tdata-bi-tn=\\\"search-result-card\\\"\\n\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/2024\\\/07\\\/22\\\/5-steps-for-becoming-ai-ready-in-field-service\\\/\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<span>5 steps for becoming AI-ready in field service<\\\/span>\\u00a0<span class=\\\"glyph-prepend glyph-prepend-small glyph-prepend-chevron-right\\\" aria-hidden=\\\"true\\\"><\\\/span>\\n\\t\\t\\t<\\\/a>\\n\\t\\t<\\\/h3>\\n\\t\\tThe era of AI came upon us quickly, and many business leaders are scrambling to determine AI strategies that provide the best way forward for their employees and customers alike.\\t<\\\/div>\\n\\n<\\\/article>\\n\"},{\"id\":191721,\"title\":\"2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform now available\\u00a0\",\"html\":\"<article id=\\\"post-191721\\\" class=\\\"card card--search material-card py-4 border-bottom is-entire-card-clickable post-191721 post type-post status-publish format-standard has-post-thumbnail hentry tag-power-platform tag-release-wave product-dynamics-365-business-central product-dynamics-365-customer-insights product-dynamics-365-customer-service product-dynamics-365-field-service product-dynamics-365-finance product-dynamics-365-human-resources product-dynamics-365-project-operations product-dynamics-365-sales product-dynamics-365-supply-chain-management product-microsoft-365-copilot-for-finance product-microsoft-365-copilot-for-sales product-microsoft-365-copilot-for-service content-type-news-and-product-updates audience-business-leader ms-author-author-6236 review-flag-1593580425-950 review-flag-2-1593580434-938 review-flag-ai-driven-ai-driven review-flag-new-1593580245-522\\\">\\n\\n\\t<div class=\\\"card__image\\\">\\n\\t\\t\\t\\t\\t<div\\n\\t\\t\\t\\tclass=\\\"d-flex card__image-link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform now available\\u00a0\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"191721\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"image link\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<img width=\\\"300\\\" height=\\\"169\\\" src=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/D365_351372_BLOG_240704-7.5-featured-image-300x169.webp\\\" class=\\\"card-img wp-post-image\\\" alt=\\\"colleagues gathered around computer\\\" decoding=\\\"async\\\" srcset=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/D365_351372_BLOG_240704-7.5-featured-image-300x169.webp 300w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/D365_351372_BLOG_240704-7.5-featured-image-1024x576.webp 1024w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/D365_351372_BLOG_240704-7.5-featured-image-768x432.webp 768w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/D365_351372_BLOG_240704-7.5-featured-image.webp 1280w\\\" sizes=\\\"(max-width: 300px) 100vw, 300px\\\" \\\/>\\t\\t\\t<\\\/div>\\n\\t\\t\\t<\\\/div>\\n\\n\\t<div class=\\\"card__content card-body p-4 p-md-0\\\">\\n\\t\\t<div class=\\\"card__meta small\\\">\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__categories\\\" data-bi-an=\\\"Post Categories\\\">\\n\\t\\t\\t\\t\\t<ul class=\\\"list-inline d-sm-inline m-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4684\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Business Decision Makers\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tBusiness Decision Makers\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/content-type\\\/news-and-product-updates\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4690\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"News and product updates\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tNews and product updates\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/product\\\/microsoft-365-copilot-for-service\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"8012\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Microsoft 365 Copilot for Service\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tMicrosoft 365 Copilot for Service\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/ul>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\n\\t\\t\\t<div class=\\\"card__date\\\">\\n\\t\\t\\t\\t<span>Published<\\\/span>\\u00a0<time datetime=\\\"2024-07-16T09:00:00-07:00\\\">July 16, 2024<\\\/time>\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__read-time\\\">\\n\\t\\t\\t\\t\\t8 min read\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\n\\t\\t<h3 class=\\\"h3 m-0 mb-1 pb-2\\\">\\n\\t\\t\\t<a\\n\\t\\t\\t\\tclass=\\\"card__link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform now available\\u00a0\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"191721\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"title link\\\"\\n\\t\\t\\t\\tdata-bi-tn=\\\"search-result-card\\\"\\n\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/2024\\\/07\\\/16\\\/2024-release-wave-2-plans-for-microsoft-dynamics-365-and-microsoft-power-platform-now-available\\\/\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<span>2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform now available\\u00a0<\\\/span>\\u00a0<span class=\\\"glyph-prepend glyph-prepend-small glyph-prepend-chevron-right\\\" aria-hidden=\\\"true\\\"><\\\/span>\\n\\t\\t\\t<\\\/a>\\n\\t\\t<\\\/h3>\\n\\t\\tOn July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform.\\t<\\\/div>\\n\\n<\\\/article>\\n\"},{\"id\":191677,\"title\":\"Microsoft Dynamics 365 Contact Center is now generally available\\u00a0\",\"html\":\"<article id=\\\"post-191677\\\" class=\\\"card card--search material-card py-4 border-bottom is-entire-card-clickable post-191677 post type-post status-publish format-standard has-post-thumbnail hentry tag-ai tag-automation product-dynamics-365-contact-center product-dynamics-365-customer-service content-type-news-and-product-updates topic-ai audience-business-leader ms-author-author-6236 review-flag-1593580768-560 review-flag-1593580425-950 review-flag-2-1593580434-938 review-flag-4-1593580444-193 review-flag-new-1593580245-522 review-flag-partn-1593580276-977\\\">\\n\\n\\t<div class=\\\"card__image\\\">\\n\\t\\t\\t\\t\\t<div\\n\\t\\t\\t\\tclass=\\\"d-flex card__image-link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"Microsoft Dynamics 365 Contact Center is now generally available\\u00a0\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"191677\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"image link\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<img width=\\\"300\\\" height=\\\"169\\\" src=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/MSFT_D365_JUN26_351074_Blog_Blogheader_240626_V3-F1-6.27-300x169.webp\\\" class=\\\"card-img wp-post-image\\\" alt=\\\"call center employee\\\" decoding=\\\"async\\\" srcset=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/MSFT_D365_JUN26_351074_Blog_Blogheader_240626_V3-F1-6.27-300x169.webp 300w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/MSFT_D365_JUN26_351074_Blog_Blogheader_240626_V3-F1-6.27-1024x576.webp 1024w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/MSFT_D365_JUN26_351074_Blog_Blogheader_240626_V3-F1-6.27-768x432.webp 768w, https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/wp-content\\\/uploads\\\/2024\\\/07\\\/MSFT_D365_JUN26_351074_Blog_Blogheader_240626_V3-F1-6.27.webp 1280w\\\" sizes=\\\"(max-width: 300px) 100vw, 300px\\\" \\\/>\\t\\t\\t<\\\/div>\\n\\t\\t\\t<\\\/div>\\n\\n\\t<div class=\\\"card__content card-body p-4 p-md-0\\\">\\n\\t\\t<div class=\\\"card__meta small\\\">\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__categories\\\" data-bi-an=\\\"Post Categories\\\">\\n\\t\\t\\t\\t\\t<ul class=\\\"list-inline d-sm-inline m-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4684\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Business Decision Makers\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tBusiness Decision Makers\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/content-type\\\/news-and-product-updates\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"4690\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"News and product updates\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tNews and product updates\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<li class=\\\"list-inline-item mr-0\\\">\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t<a\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/product\\\/dynamics-365-contact-center\\\/\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-id=\\\"8130\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-cn=\\\"Dynamics 365 Contact Center\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tdata-bi-ct=\\\"post categories\\\"\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\tDynamics 365 Contact Center\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/a>\\n\\t\\t\\t\\t\\t\\t\\t\\t<\\\/li>\\n\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t\\t<\\\/ul>\\n\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\n\\t\\t\\t<div class=\\\"card__date\\\">\\n\\t\\t\\t\\t<span>Published<\\\/span>\\u00a0<time datetime=\\\"2024-07-01T08:00:00-07:00\\\">July 1, 2024<\\\/time>\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t\\t\\t<div class=\\\"card__read-time\\\">\\n\\t\\t\\t\\t\\t2 min read\\t\\t\\t\\t<\\\/div>\\n\\t\\t\\t\\t\\t<\\\/div>\\n\\n\\t\\t<h3 class=\\\"h3 m-0 mb-1 pb-2\\\">\\n\\t\\t\\t<a\\n\\t\\t\\t\\tclass=\\\"card__link\\\"\\n\\t\\t\\t\\tdata-bi-cn=\\\"Microsoft Dynamics 365 Contact Center is now generally available\\u00a0\\\"\\n\\t\\t\\t\\tdata-bi-id=\\\"191677\\\"\\n\\t\\t\\t\\tdata-bi-ct=\\\"title link\\\"\\n\\t\\t\\t\\tdata-bi-tn=\\\"search-result-card\\\"\\n\\t\\t\\t\\thref=\\\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/dynamics-365\\\/blog\\\/business-leader\\\/2024\\\/07\\\/01\\\/microsoft-dynamics-365-contact-center-is-now-generally-available\\\/\\\"\\n\\t\\t\\t>\\n\\t\\t\\t\\t<span>Microsoft Dynamics 365 Contact Center is now generally available\\u00a0<\\\/span>\\u00a0<span class=\\\"glyph-prepend glyph-prepend-small glyph-prepend-chevron-right\\\" aria-hidden=\\\"true\\\"><\\\/span>\\n\\t\\t\\t<\\\/a>\\n\\t\\t<\\\/h3>\\n\\t\\tToday, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.\\t<\\\/div>\\n\\n<\\\/article>\\n\"}],\"posts_per_page\":12,\"post_count\":12,\"max_num_pages\":152}","archiveSlug":"business-leader","earliestPostDate":"2006-05-01","taxonomy":{"slug":"business-leader","taxonomy":"audience","term_id":4684},"postTypeLinks":[],"i18n":{"expand":"+ View all","searchToggle":"+ Search all","collapse":"Collapse","loadingStart":"Loading additional posts. Please wait.","loadingEnd":"Loading additional posts complete.","searchTitle":"Search","removeFilter":"Remove filter","noResultsLabel":"Nothing found","noResultsText":"Sorry, but nothing matched your search terms. Please try again with some different keywords.","duetDatePicker":{"buttonLabel":"Choose date","placeholder":"MM\/DD\/YY","selectedDateMessage":"Selected date is","prevMonthLabel":"Previous month","nextMonthLabel":"Next month","monthSelectLabel":"Month","yearSelectLabel":"Year","closeLabel":"Close window","calendarHeading":"Choose a date","startLabel":"Start Date","endLabel":"End Date","startDateDesc":"Enter a starting date in MM\/DD\/YYYY format.","endDateDesc":"Enter an ending date in MM\/DD\/YYYY format.","applyRangeLabel":"Apply","dayNames":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"],"monthNames":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthNamesShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"]},"contentType":"Content type","product":"Product","audience":"Audience"},"taxonomyNames":["Content type","Product","Audience"]}; /* ]]> */ </script> <script type="text/javascript" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/plugins/ms-faceted-search/dist/js/search.js?ver=1732562871" id="ms_search_scripts-js"></script> <script type="text/javascript" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/themes/cloud-marketing-moray/dist/js/moray-scripts.js?ver=1732563023" id="mscm-moray-script-js"></script> <script type="text/javascript" id="mscm-frontend-script-js-extra"> /* <![CDATA[ */ var cloudblogs = {"i18n":{"more":"more","less":"less","more_tags":"View more tags","less_tags":"View less tags","requiredField":"This field is required"}}; /* ]]> */ </script> <script type="text/javascript" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/themes/cloud-marketing-moray/dist/js/frontend.js?ver=1732563023" id="mscm-frontend-script-js"></script> <script type="text/javascript" id="msx-frontend-js-extra"> /* <![CDATA[ */ var msx = {"darkModeToggle":"1","i18n":{"loadMore":"Load more","loading":"Loading","loadingStart":"Loading more. Please wait.","loadingEnd":"Loading complete. %d items added.","loadMoreAriaLabel":"Load more results","light":"Switch the site theme to: dark","dark":"Switch the site theme to: light","toggleOptionLight":"Light","toggleOptionDark":"Dark","more":"more","less":"less","more_tags":"Load more taxonomies","less_tags":"Load less taxonomies"}}; /* ]]> */ </script> <script type="text/javascript" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/themes/xtheme/dist/js/frontend.js?ver=1732562982" id="msx-frontend-js"></script> <script type="text/javascript" id="msx-loadmore-js-extra"> /* <![CDATA[ */ var msxLoadMore = {"url":"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/wp-json\/wp\/v2\/posts","posts":"{\"audience\":\"business-leader\",\"error\":\"\",\"m\":\"\",\"p\":0,\"post_parent\":\"\",\"subpost\":\"\",\"subpost_id\":\"\",\"attachment\":\"\",\"attachment_id\":0,\"name\":\"\",\"pagename\":\"\",\"page_id\":0,\"second\":\"\",\"minute\":\"\",\"hour\":\"\",\"day\":0,\"monthnum\":0,\"year\":0,\"w\":0,\"category_name\":\"\",\"tag\":\"\",\"cat\":\"\",\"tag_id\":\"\",\"author\":\"\",\"author_name\":\"\",\"feed\":\"\",\"tb\":\"\",\"paged\":0,\"meta_key\":\"\",\"meta_value\":\"\",\"preview\":\"\",\"s\":\"\",\"sentence\":\"\",\"title\":\"\",\"fields\":\"\",\"menu_order\":\"\",\"embed\":\"\",\"category__in\":[],\"category__not_in\":[],\"category__and\":[],\"post__in\":[],\"post__not_in\":[192481,192390,192259,192087],\"post_name__in\":[],\"tag__in\":[],\"tag__not_in\":[],\"tag__and\":[],\"tag_slug__in\":[],\"tag_slug__and\":[],\"post_parent__in\":[],\"post_parent__not_in\":[],\"author__in\":[],\"author__not_in\":[],\"search_columns\":[],\"custom_facet\":true,\"ep_facet\":true,\"aggs\":{\"name\":\"terms\",\"use-filter\":true,\"aggs\":{\"category\":{\"terms\":{\"size\":10000,\"field\":\"terms.category.slug\"}},\"post_tag\":{\"terms\":{\"size\":10000,\"field\":\"terms.post_tag.slug\"}},\"product\":{\"terms\":{\"size\":10000,\"field\":\"terms.product.slug\"}},\"content-type\":{\"terms\":{\"size\":10000,\"field\":\"terms.content-type.slug\"}},\"topic\":{\"terms\":{\"size\":10000,\"field\":\"terms.topic.slug\"}},\"audience-type\":{\"terms\":{\"size\":10000,\"field\":\"terms.audience-type.slug\"}},\"audience\":{\"terms\":{\"size\":10000,\"field\":\"terms.audience.slug\"}},\"review-flag\":{\"terms\":{\"size\":10000,\"field\":\"terms.review-flag.slug\"}},\"classifai-image-tags\":{\"terms\":{\"size\":10000,\"field\":\"terms.classifai-image-tags.slug\"}},\"post_type\":{\"terms\":{\"size\":10000,\"field\":\"post_type.raw\"}}}},\"posts_per_page\":12,\"offset\":0,\"post_type\":\"post\",\"search_keyword\":\"\",\"ep_integrate\":true,\"date_query\":[{\"after\":\"any\"}],\"selected_date\":\"any\",\"selected_orderby\":\"newest-oldest\",\"order\":\"DESC\",\"orderby\":\"date\",\"tax_query\":{\"relation\":\"AND\",\"0\":{\"taxonomy\":\"audience\",\"field\":\"slug\",\"terms\":\"business-leader\"},\"1\":{\"taxonomy\":\"audience\",\"field\":\"slug\",\"terms\":[\"business-leader\"]}},\"current_page\":1,\"selected_terms\":{\"audience\":[\"business-leader\"]},\"ignore_sticky_posts\":false,\"suppress_filters\":false,\"cache_results\":true,\"update_post_term_cache\":true,\"update_menu_item_cache\":false,\"lazy_load_term_meta\":true,\"update_post_meta_cache\":true,\"nopaging\":false,\"comments_per_page\":\"20\",\"no_found_rows\":false,\"taxonomy\":\"audience\",\"term\":\"business-leader\",\"ep_aggregations\":{\"filtered\":{\"doc_count\":1813,\"date-ranges\":{\"buckets\":[{\"key\":\"any\",\"to\":1732665600000,\"to_as_string\":\"2024-11-27-*\",\"doc_count\":1813},{\"key\":\"custom-range\",\"doc_count\":1813},{\"key\":\"12-months\",\"from\":1701043200000,\"from_as_string\":\"2023-11-27-*\",\"to\":1732665600000,\"to_as_string\":\"2024-11-27-*\",\"doc_count\":44},{\"key\":\"6-months\",\"from\":1716768000000,\"from_as_string\":\"2024-5-27-*\",\"to\":1732665600000,\"to_as_string\":\"2024-11-27-*\",\"doc_count\":15},{\"key\":\"90-days\",\"from\":1724889600000,\"from_as_string\":\"2024-8-29-*\",\"to\":1732665600000,\"to_as_string\":\"2024-11-27-*\",\"doc_count\":7},{\"key\":\"30-days\",\"from\":1730073600000,\"from_as_string\":\"2024-10-28-*\",\"to\":1732665600000,\"to_as_string\":\"2024-11-27-*\",\"doc_count\":2}]}},\"terms\":{\"doc_count\":1813,\"product\":{\"doc_count_error_upper_bound\":0,\"sum_other_doc_count\":0,\"buckets\":[{\"key\":\"dynamics-365-customer-insights\",\"doc_count\":127},{\"key\":\"dynamics-365-sales\",\"doc_count\":80},{\"key\":\"dynamics-365-field-service\",\"doc_count\":58},{\"key\":\"dynamics-365-finance\",\"doc_count\":52},{\"key\":\"dynamics-365-business-central\",\"doc_count\":50},{\"key\":\"dynamics-365-supply-chain-management\",\"doc_count\":45},{\"key\":\"dynamics-365-human-resources\",\"doc_count\":38},{\"key\":\"dynamics-365-commerce\",\"doc_count\":30},{\"key\":\"dynamics-365-remote-assist\",\"doc_count\":30},{\"key\":\"microsoft-365-copilot-for-sales\",\"doc_count\":30},{\"key\":\"dynamics-365-project-operations\",\"doc_count\":22},{\"key\":\"dynamics-365-customer-service\",\"doc_count\":20},{\"key\":\"dynamics-365-guides\",\"doc_count\":20},{\"key\":\"dynamics-365-fraud-protection\",\"doc_count\":18},{\"key\":\"dynamics-365-intelligent-order-management\",\"doc_count\":15},{\"key\":\"dynamics-365-customer-voice\",\"doc_count\":14},{\"key\":\"microsoft-365-copilot-for-service\",\"doc_count\":6},{\"key\":\"microsoft-supply-chain-center\",\"doc_count\":5},{\"key\":\"dynamics-365-contact-center\",\"doc_count\":3},{\"key\":\"microsoft-365-copilot-for-finance\",\"doc_count\":3},{\"key\":\"nuance\",\"doc_count\":2}]},\"audience\":{\"doc_count_error_upper_bound\":0,\"sum_other_doc_count\":0,\"buckets\":[{\"key\":\"business-leader\",\"doc_count\":1813}]},\"topic\":{\"doc_count_error_upper_bound\":0,\"sum_other_doc_count\":0,\"buckets\":[{\"key\":\"ai\",\"doc_count\":174},{\"key\":\"collaboration\",\"doc_count\":127},{\"key\":\"data-management\",\"doc_count\":108},{\"key\":\"automation\",\"doc_count\":60},{\"key\":\"low-code\",\"doc_count\":33}]},\"review-flag\":{\"doc_count_error_upper_bound\":0,\"sum_other_doc_count\":0,\"buckets\":[{\"key\":\"new-1593580143-448\",\"doc_count\":1039},{\"key\":\"new-1593580245-522\",\"doc_count\":1039},{\"key\":\"numer-1593580204-647\",\"doc_count\":727},{\"key\":\"1593580425-950\",\"doc_count\":550},{\"key\":\"and-o-1593580200-148\",\"doc_count\":550},{\"key\":\"2-1593580434-938\",\"doc_count\":435},{\"key\":\"absol-1593580174-255\",\"doc_count\":429},{\"key\":\"3-1593580439-147\",\"doc_count\":315},{\"key\":\"alway-1593580307-456\",\"doc_count\":295},{\"key\":\"1593580196-395\",\"doc_count\":268},{\"key\":\"busin-1593580157-270\",\"doc_count\":262},{\"key\":\"free-1593580138-963\",\"doc_count\":262},{\"key\":\"free-1593619511-304\",\"doc_count\":262},{\"key\":\"4-1593580444-193\",\"doc_count\":239},{\"key\":\"partn-1593580281-976\",\"doc_count\":229},{\"key\":\"5-1593580450-212\",\"doc_count\":205},{\"key\":\"1593580412-535\",\"doc_count\":200},{\"key\":\"lever-1593580153-5\",\"doc_count\":191},{\"key\":\"lever-1593580262-871\",\"doc_count\":191},{\"key\":\"6-1593580454-668\",\"doc_count\":164},{\"key\":\"7-1593580459-505\",\"doc_count\":153},{\"key\":\"integ-1593580161-201\",\"doc_count\":142},{\"key\":\"integ-1593580285-687\",\"doc_count\":139},{\"key\":\"8-1593580465-437\",\"doc_count\":138},{\"key\":\"9-1593580469-657\",\"doc_count\":137},{\"key\":\"micro-1680215146-561\",\"doc_count\":125},{\"key\":\"micro-1680215157-511\",\"doc_count\":125},{\"key\":\"prici-1593580232-918\",\"doc_count\":122},{\"key\":\"1593580768-560\",\"doc_count\":112},{\"key\":\"marke-1680212554-436\",\"doc_count\":104},{\"key\":\"machi-1680214087-328\",\"doc_count\":103},{\"key\":\"never-1593580311-709\",\"doc_count\":103},{\"key\":\"machi-1680214146-670\",\"doc_count\":98},{\"key\":\"1593580416-649\",\"doc_count\":88},{\"key\":\"gener-1593580223-767\",\"doc_count\":81},{\"key\":\"gener-1593580748-258\",\"doc_count\":79},{\"key\":\"seaso-1593580219-835\",\"doc_count\":76},{\"key\":\"anywh-1593580316-165\",\"doc_count\":67},{\"key\":\"and-o-1593580421-190\",\"doc_count\":64},{\"key\":\"inter-1680213130-131\",\"doc_count\":64},{\"key\":\"iot-1680213317-56\",\"doc_count\":59},{\"key\":\"gartn-1680212572-445\",\"doc_count\":57},{\"key\":\"link-1593580214-436\",\"doc_count\":57},{\"key\":\"partn-1593580276-977\",\"doc_count\":53},{\"key\":\"micro-1680214342-412\",\"doc_count\":48},{\"key\":\"previ-1593580227-531\",\"doc_count\":44},{\"key\":\"forre-1680212567-456\",\"doc_count\":43},{\"key\":\"publi-1593580758-917\",\"doc_count\":42},{\"key\":\"ai-1680214245-178\",\"doc_count\":39},{\"key\":\"artif-1680214263-579\",\"doc_count\":39},{\"key\":\"fall-1593580729-498\",\"doc_count\":39},{\"key\":\"click-1593580714-448\",\"doc_count\":34},{\"key\":\"conte-1593580179-851\",\"doc_count\":34},{\"key\":\"perce-1593580192-211\",\"doc_count\":33},{\"key\":\"perce-1706214388-910\",\"doc_count\":33},{\"key\":\"the-p-1680214374-930\",\"doc_count\":29},{\"key\":\"on-pr-1593580241-254\",\"doc_count\":28},{\"key\":\"inter-1680213142-33\",\"doc_count\":27},{\"key\":\"the-m-1680214360-641\",\"doc_count\":25},{\"key\":\"sprin-1593580743-481\",\"doc_count\":24},{\"key\":\"disco-1593580346-935\",\"doc_count\":23},{\"key\":\"watch-1593580719-706\",\"doc_count\":23},{\"key\":\"e-boo-1680212912-691\",\"doc_count\":22},{\"key\":\"ebook-1680212932-980\",\"doc_count\":22},{\"key\":\"virtu-1593580236-664\",\"doc_count\":20},{\"key\":\"vm-1593580803-894\",\"doc_count\":20},{\"key\":\"disab-1706240503-488\",\"doc_count\":19},{\"key\":\"exclu-1593580165-444\",\"doc_count\":17},{\"key\":\"exclu-1593580294-133\",\"doc_count\":17},{\"key\":\"idc-1680212578-931\",\"doc_count\":17},{\"key\":\"ml-1680214099-120\",\"doc_count\":16},{\"key\":\"usd-1593580798-611\",\"doc_count\":16},{\"key\":\"bias-1593580187-327\",\"doc_count\":15},{\"key\":\"disco-1593580329-935\",\"doc_count\":14},{\"key\":\"quote-1593580183-776\",\"doc_count\":14},{\"key\":\"1593580359-656\",\"doc_count\":13},{\"key\":\"disab-1706240522-932\",\"doc_count\":13},{\"key\":\"summe-1593580723-651\",\"doc_count\":13},{\"key\":\"chair-1593580374-393\",\"doc_count\":11},{\"key\":\"on-pr-1593580813-151\",\"doc_count\":11},{\"key\":\"24-7-1680212826-778\",\"doc_count\":10},{\"key\":\"24-7-1680212846-567\",\"doc_count\":10},{\"key\":\"on-pr-1593580827-181\",\"doc_count\":10},{\"key\":\"on-pr-1593580823-666\",\"doc_count\":9},{\"key\":\"disab-1706240513-937\",\"doc_count\":8},{\"key\":\"ai-driven\",\"doc_count\":5},{\"key\":\"ai-driven-ai-driven\",\"doc_count\":5},{\"key\":\"busin-1593580271-455\",\"doc_count\":4},{\"key\":\"gover-1593580210-642\",\"doc_count\":4},{\"key\":\"rebat-1593580333-150\",\"doc_count\":4},{\"key\":\"rebat-1593580351-673\",\"doc_count\":4},{\"key\":\"busin-1593580266-901\",\"doc_count\":3},{\"key\":\"d365-1680214662-177\",\"doc_count\":3},{\"key\":\"ga-1593580753-959\",\"doc_count\":3},{\"key\":\"infor-1680214008-735\",\"doc_count\":3},{\"key\":\"inter-1593580290-810\",\"doc_count\":3},{\"key\":\"it-i-1680213985-181\",\"doc_count\":3},{\"key\":\"man-1593580363-746\",\"doc_count\":3},{\"key\":\"micro-1680214647-501\",\"doc_count\":3},{\"key\":\"priva-1593580763-621\",\"doc_count\":3},{\"key\":\"1680213032-786\",\"doc_count\":2},{\"key\":\"autum-1593580733-243\",\"doc_count\":2},{\"key\":\"excla-1680213015-28\",\"doc_count\":2},{\"key\":\"micro-1680214752-314\",\"doc_count\":2},{\"key\":\"on-pr-1593580808-909\",\"doc_count\":2},{\"key\":\"winte-1593580738-846\",\"doc_count\":2},{\"key\":\"1680539768-447\",\"doc_count\":1},{\"key\":\"bia-1593580703-381\",\"doc_count\":1},{\"key\":\"bundl-1593580147-217\",\"doc_count\":1},{\"key\":\"bundl-1593580253-803\",\"doc_count\":1},{\"key\":\"centr-1593580474-64\",\"doc_count\":1},{\"key\":\"cia-1593580479-223\",\"doc_count\":1},{\"key\":\"conte-1593580342-659\",\"doc_count\":1},{\"key\":\"dhs-1593580499-490\",\"doc_count\":1},{\"key\":\"dod-1593580524-934\",\"doc_count\":1},{\"key\":\"ice-1593580534-377\",\"doc_count\":1},{\"key\":\"m365-1680214470-367\",\"doc_count\":1},{\"key\":\"manpo-1593580388-286\",\"doc_count\":1},{\"key\":\"micro-1680214456-469\",\"doc_count\":1},{\"key\":\"the-m-1680214789-247\",\"doc_count\":1},{\"key\":\"the-m-1680214805-0\",\"doc_count\":1}]},\"content-type\":{\"doc_count_error_upper_bound\":0,\"sum_other_doc_count\":0,\"buckets\":[{\"key\":\"thought-leadership\",\"doc_count\":944},{\"key\":\"news-and-product-updates\",\"doc_count\":604},{\"key\":\"customer-stories\",\"doc_count\":143},{\"key\":\"events\",\"doc_count\":135},{\"key\":\"analyst-reports\",\"doc_count\":52},{\"key\":\"tips-and-guides\",\"doc_count\":1}]},\"post_type\":{\"doc_count_error_upper_bound\":0,\"sum_other_doc_count\":0,\"buckets\":[{\"key\":\"post\",\"doc_count\":1813}]},\"category\":{\"doc_count_error_upper_bound\":0,\"sum_other_doc_count\":0,\"buckets\":[]},\"audience-type\":{\"doc_count_error_upper_bound\":0,\"sum_other_doc_count\":0,\"buckets\":[{\"key\":\"sales\",\"doc_count\":80},{\"key\":\"customer-service\",\"doc_count\":76},{\"key\":\"marketing\",\"doc_count\":73},{\"key\":\"field-service\",\"doc_count\":66},{\"key\":\"operations\",\"doc_count\":63},{\"key\":\"supply-chain\",\"doc_count\":50},{\"key\":\"human-resources\",\"doc_count\":45},{\"key\":\"finance\",\"doc_count\":29},{\"key\":\"seller\",\"doc_count\":3},{\"key\":\"administrator\",\"doc_count\":2},{\"key\":\"data-analyst\",\"doc_count\":1},{\"key\":\"it-decision-maker\",\"doc_count\":1}]},\"classifai-image-tags\":{\"doc_count_error_upper_bound\":0,\"sum_other_doc_count\":0,\"buckets\":[]},\"post_tag\":{\"doc_count_error_upper_bound\":0,\"sum_other_doc_count\":0,\"buckets\":[{\"key\":\"power-platform\",\"doc_count\":69},{\"key\":\"retail\",\"doc_count\":60},{\"key\":\"copilot\",\"doc_count\":48},{\"key\":\"ai\",\"doc_count\":24},{\"key\":\"mixed-reality\",\"doc_count\":19},{\"key\":\"business-applications-summit\",\"doc_count\":17},{\"key\":\"government\",\"doc_count\":15},{\"key\":\"microsoft-teams\",\"doc_count\":13},{\"key\":\"internet-of-things\",\"doc_count\":11},{\"key\":\"manufacturing\",\"doc_count\":11},{\"key\":\"microsoft-hololens\",\"doc_count\":11},{\"key\":\"business-applications-isv-connect\",\"doc_count\":10},{\"key\":\"microsoft-customer-experience-platform\",\"doc_count\":9},{\"key\":\"release-wave\",\"doc_count\":8},{\"key\":\"healthcare\",\"doc_count\":6},{\"key\":\"microsoft-digital-contact-center-platform\",\"doc_count\":5},{\"key\":\"azure\",\"doc_count\":4},{\"key\":\"dynamics-365-migration-community\",\"doc_count\":4},{\"key\":\"dynamics-365-migration-program\",\"doc_count\":3},{\"key\":\"business-applications-launch-event\",\"doc_count\":2},{\"key\":\"power-automate\",\"doc_count\":2},{\"key\":\"automation\",\"doc_count\":1}]}}},\"aggregation_data\":{\"date\":{\"any\":1813,\"custom-range\":1813,\"12-months\":44,\"6-months\":15,\"90-days\":7,\"30-days\":2},\"terms\":{\"product\":{\"dynamics-365-customer-insights\":127,\"dynamics-365-sales\":80,\"dynamics-365-field-service\":58,\"dynamics-365-finance\":52,\"dynamics-365-business-central\":50,\"dynamics-365-supply-chain-management\":45,\"dynamics-365-human-resources\":38,\"dynamics-365-commerce\":30,\"dynamics-365-remote-assist\":30,\"microsoft-365-copilot-for-sales\":30,\"dynamics-365-project-operations\":22,\"dynamics-365-customer-service\":20,\"dynamics-365-guides\":20,\"dynamics-365-fraud-protection\":18,\"dynamics-365-intelligent-order-management\":15,\"dynamics-365-customer-voice\":14,\"microsoft-365-copilot-for-service\":6,\"microsoft-supply-chain-center\":5,\"dynamics-365-contact-center\":3,\"microsoft-365-copilot-for-finance\":3,\"nuance\":2},\"content-type\":{\"thought-leadership\":944,\"news-and-product-updates\":604,\"customer-stories\":143,\"events\":135,\"analyst-reports\":52,\"tips-and-guides\":1},\"topic\":{\"ai\":174,\"collaboration\":127,\"data-management\":108,\"automation\":60,\"low-code\":33},\"audience-type\":{\"sales\":80,\"customer-service\":76,\"marketing\":73,\"field-service\":66,\"operations\":63,\"supply-chain\":50,\"human-resources\":45,\"finance\":29,\"seller\":3,\"administrator\":2,\"data-analyst\":1,\"it-decision-maker\":1},\"audience\":{\"business-leader\":1813}}},\"facets\":[{\"id\":\"orderby-filter\",\"label\":\"Sort by\",\"name\":\"sort-by\",\"singular_label\":\"Sort by\",\"terms\":[{\"amount\":0,\"id\":\"orderby-relevance\",\"name\":\"Relevance\",\"slug\":\"relevance\",\"value\":\"relevance\",\"selected\":false,\"default\":true,\"taxonomy\":null,\"children\":[]},{\"amount\":0,\"id\":\"orderby-newest-oldest\",\"name\":\"Newest to oldest\",\"slug\":\"newest-oldest\",\"value\":\"newest-oldest\",\"selected\":true,\"default\":false,\"taxonomy\":null,\"children\":[]},{\"amount\":0,\"id\":\"orderby-oldest-newest\",\"name\":\"Oldest to newest\",\"slug\":\"oldest-newest\",\"value\":\"oldest-newest\",\"selected\":false,\"default\":false,\"taxonomy\":null,\"children\":[]}],\"kind\":\"singleitemlist\"},{\"id\":\"taxonomy-f5bf48aa40cad7891eb709fcf1fde128\",\"label\":\"Product\",\"name\":\"product\",\"singular_label\":\"Product\",\"terms\":[{\"amount\":127,\"id\":\"term-4893\",\"name\":\"Dynamics 365 Customer Insights\",\"slug\":\"dynamics-365-customer-insights\",\"value\":\"dynamics-365-customer-insights\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":80,\"id\":\"term-4713\",\"name\":\"Dynamics 365 Sales\",\"slug\":\"dynamics-365-sales\",\"value\":\"dynamics-365-sales\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":58,\"id\":\"term-4704\",\"name\":\"Dynamics 365 Field Service\",\"slug\":\"dynamics-365-field-service\",\"value\":\"dynamics-365-field-service\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":52,\"id\":\"term-6402\",\"name\":\"Dynamics 365 Finance\",\"slug\":\"dynamics-365-finance\",\"value\":\"dynamics-365-finance\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":50,\"id\":\"term-4707\",\"name\":\"Dynamics 365 Business Central\",\"slug\":\"dynamics-365-business-central\",\"value\":\"dynamics-365-business-central\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":45,\"id\":\"term-5235\",\"name\":\"Dynamics 365 Supply Chain Management\",\"slug\":\"dynamics-365-supply-chain-management\",\"value\":\"dynamics-365-supply-chain-management\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":38,\"id\":\"term-6527\",\"name\":\"Dynamics 365 Human Resources\",\"slug\":\"dynamics-365-human-resources\",\"value\":\"dynamics-365-human-resources\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":30,\"id\":\"term-5244\",\"name\":\"Dynamics 365 Commerce\",\"slug\":\"dynamics-365-commerce\",\"value\":\"dynamics-365-commerce\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":30,\"id\":\"term-4698\",\"name\":\"Dynamics 365 Remote Assist\",\"slug\":\"dynamics-365-remote-assist\",\"value\":\"dynamics-365-remote-assist\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":30,\"id\":\"term-7617\",\"name\":\"Microsoft 365 Copilot for Sales\",\"slug\":\"microsoft-365-copilot-for-sales\",\"value\":\"microsoft-365-copilot-for-sales\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":22,\"id\":\"term-6494\",\"name\":\"Dynamics 365 Project Operations\",\"slug\":\"dynamics-365-project-operations\",\"value\":\"dynamics-365-project-operations\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":20,\"id\":\"term-4714\",\"name\":\"Dynamics 365 Customer Service\\u200b\",\"slug\":\"dynamics-365-customer-service\",\"value\":\"dynamics-365-customer-service\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":20,\"id\":\"term-4956\",\"name\":\"Dynamics 365 Guides\",\"slug\":\"dynamics-365-guides\",\"value\":\"dynamics-365-guides\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":18,\"id\":\"term-4869\",\"name\":\"Dynamics 365 Fraud Protection\",\"slug\":\"dynamics-365-fraud-protection\",\"value\":\"dynamics-365-fraud-protection\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":15,\"id\":\"term-7626\",\"name\":\"Dynamics 365 Intelligent Order Management\",\"slug\":\"dynamics-365-intelligent-order-management\",\"value\":\"dynamics-365-intelligent-order-management\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":14,\"id\":\"term-6530\",\"name\":\"Dynamics 365 Customer Voice\",\"slug\":\"dynamics-365-customer-voice\",\"value\":\"dynamics-365-customer-voice\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":6,\"id\":\"term-8012\",\"name\":\"Microsoft 365 Copilot for Service\",\"slug\":\"microsoft-365-copilot-for-service\",\"value\":\"microsoft-365-copilot-for-service\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":5,\"id\":\"term-7625\",\"name\":\"Microsoft Supply Chain Center\",\"slug\":\"microsoft-supply-chain-center\",\"value\":\"microsoft-supply-chain-center\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":3,\"id\":\"term-8130\",\"name\":\"Dynamics 365 Contact Center\",\"slug\":\"dynamics-365-contact-center\",\"value\":\"dynamics-365-contact-center\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":3,\"id\":\"term-8142\",\"name\":\"Microsoft 365 Copilot for Finance\",\"slug\":\"microsoft-365-copilot-for-finance\",\"value\":\"microsoft-365-copilot-for-finance\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]},{\"amount\":2,\"id\":\"term-7621\",\"name\":\"Nuance\",\"slug\":\"nuance\",\"value\":\"nuance\",\"selected\":false,\"taxonomy\":\"product\",\"children\":[]}],\"kind\":\"multiitemlist\"},{\"id\":\"taxonomy-cc0af601bfd673427a8abb171f62c707\",\"label\":\"Content type\",\"name\":\"content-type\",\"singular_label\":\"Content type\",\"terms\":[{\"amount\":944,\"id\":\"term-18\",\"name\":\"Thought leadership\",\"slug\":\"thought-leadership\",\"value\":\"thought-leadership\",\"selected\":false,\"taxonomy\":\"content-type\",\"children\":[]},{\"amount\":604,\"id\":\"term-4690\",\"name\":\"News and product updates\",\"slug\":\"news-and-product-updates\",\"value\":\"news-and-product-updates\",\"selected\":false,\"taxonomy\":\"content-type\",\"children\":[]},{\"amount\":143,\"id\":\"term-13\",\"name\":\"Customer stories\",\"slug\":\"customer-stories\",\"value\":\"customer-stories\",\"selected\":false,\"taxonomy\":\"content-type\",\"children\":[]},{\"amount\":135,\"id\":\"term-15\",\"name\":\"Events\",\"slug\":\"events\",\"value\":\"events\",\"selected\":false,\"taxonomy\":\"content-type\",\"children\":[]},{\"amount\":52,\"id\":\"term-4710\",\"name\":\"Analyst reports\",\"slug\":\"analyst-reports\",\"value\":\"analyst-reports\",\"selected\":false,\"taxonomy\":\"content-type\",\"children\":[]},{\"amount\":1,\"id\":\"term-7688\",\"name\":\"Tips and guides\",\"slug\":\"tips-and-guides\",\"value\":\"tips-and-guides\",\"selected\":false,\"taxonomy\":\"content-type\",\"children\":[]}],\"kind\":\"multiitemlist\"},{\"id\":\"taxonomy-9d9b68ac2b1de18d3712096354b3c3a5\",\"label\":\"Topic\",\"name\":\"topic\",\"singular_label\":\"Topic\",\"terms\":[{\"amount\":174,\"id\":\"term-4699\",\"name\":\"AI\",\"slug\":\"ai\",\"value\":\"ai\",\"selected\":false,\"taxonomy\":\"topic\",\"children\":[]},{\"amount\":127,\"id\":\"term-7608\",\"name\":\"Collaboratio\\u200bn\",\"slug\":\"collaboration\",\"value\":\"collaboration\",\"selected\":false,\"taxonomy\":\"topic\",\"children\":[]},{\"amount\":108,\"id\":\"term-4908\",\"name\":\"Data management\",\"slug\":\"data-management\",\"value\":\"data-management\",\"selected\":false,\"taxonomy\":\"topic\",\"children\":[]},{\"amount\":60,\"id\":\"term-7609\",\"name\":\"Automation\",\"slug\":\"automation\",\"value\":\"automation\",\"selected\":false,\"taxonomy\":\"topic\",\"children\":[]},{\"amount\":33,\"id\":\"term-7610\",\"name\":\"Low-code\",\"slug\":\"low-code\",\"value\":\"low-code\",\"selected\":false,\"taxonomy\":\"topic\",\"children\":[]}],\"kind\":\"multiitemlist\"},{\"id\":\"taxonomy-b35153cbefdc494658fd486420895a58\",\"label\":\"Audience type\",\"name\":\"audience-type\",\"singular_label\":\"Audience type\",\"terms\":[{\"amount\":80,\"id\":\"term-7684\",\"name\":\"Sales\",\"slug\":\"sales\",\"value\":\"sales\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":76,\"id\":\"term-7678\",\"name\":\"Customer service\\u200b\",\"slug\":\"customer-service\",\"value\":\"customer-service\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":73,\"id\":\"term-7682\",\"name\":\"Marketing\\u200b\",\"slug\":\"marketing\",\"value\":\"marketing\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":66,\"id\":\"term-7679\",\"name\":\"Field service\\u200b\",\"slug\":\"field-service\",\"value\":\"field-service\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":63,\"id\":\"term-7683\",\"name\":\"Operations\",\"slug\":\"operations\",\"value\":\"operations\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":50,\"id\":\"term-7690\",\"name\":\"Supply chain\",\"slug\":\"supply-chain\",\"value\":\"supply-chain\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":45,\"id\":\"term-7681\",\"name\":\"Human resources\\u200b\",\"slug\":\"human-resources\",\"value\":\"human-resources\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":29,\"id\":\"term-7680\",\"name\":\"Finance\\u200b\",\"slug\":\"finance\",\"value\":\"finance\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":3,\"id\":\"term-7677\",\"name\":\"Seller\",\"slug\":\"seller\",\"value\":\"seller\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":2,\"id\":\"term-7672\",\"name\":\"Administrator\\u200b\",\"slug\":\"administrator\",\"value\":\"administrator\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":1,\"id\":\"term-7673\",\"name\":\"Data analyst\\u200b\",\"slug\":\"data-analyst\",\"value\":\"data-analyst\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]},{\"amount\":1,\"id\":\"term-7674\",\"name\":\"IT decision maker\\u200b\",\"slug\":\"it-decision-maker\",\"value\":\"it-decision-maker\",\"selected\":false,\"taxonomy\":\"audience-type\",\"children\":[]}],\"kind\":\"multiitemlist\"},{\"id\":\"taxonomy-e31f6f9827c187e8aebdb0839a0c963a\",\"label\":\"Audience\",\"name\":\"audience\",\"singular_label\":\"Audience\",\"terms\":[{\"amount\":1813,\"id\":\"term-4684\",\"name\":\"Business Decision Makers\",\"slug\":\"business-leader\",\"value\":\"business-leader\",\"selected\":true,\"taxonomy\":\"audience\",\"children\":[]}],\"kind\":\"multiitemlist\"},{\"id\":\"date-filter\",\"label\":\"Date\",\"name\":\"date\",\"singular_label\":\"Date\",\"terms\":[{\"amount\":1813,\"id\":\"date-any\",\"name\":\"All dates\",\"slug\":\"any\",\"value\":\"any\",\"selected\":true,\"default\":true,\"taxonomy\":\"date\"},{\"amount\":2,\"id\":\"date-30-days\",\"name\":\"Last 30 days\",\"slug\":\"30-days\",\"value\":\"30-days\",\"selected\":false,\"default\":false,\"taxonomy\":\"date\"},{\"amount\":7,\"id\":\"date-90-days\",\"name\":\"Last 90 days\",\"slug\":\"90-days\",\"value\":\"90-days\",\"selected\":false,\"default\":false,\"taxonomy\":\"date\"},{\"amount\":15,\"id\":\"date-6-months\",\"name\":\"Last 6 months\",\"slug\":\"6-months\",\"value\":\"6-months\",\"selected\":false,\"default\":false,\"taxonomy\":\"date\"},{\"amount\":44,\"id\":\"date-12-months\",\"name\":\"Last 12 months\",\"slug\":\"12-months\",\"value\":\"12-months\",\"selected\":false,\"default\":false,\"taxonomy\":\"date\"},{\"amount\":1813,\"id\":\"date-custom-range\",\"name\":\"Custom range\",\"slug\":\"custom-range\",\"value\":\"custom-range\",\"selected\":false,\"default\":false,\"taxonomy\":\"date\"}],\"kind\":\"date\",\"start_date\":\"\",\"end_date\":\"\"}],\"current_selections\":[{\"id\":\"orderby-newest-oldest\",\"label\":\"Sort by: Newest to oldest\",\"param\":\"sort-by\",\"value\":\"newest-oldest\",\"default\":false},{\"id\":\"term-4684\",\"label\":\"Audience: Business Decision Makers\",\"param\":\"audience\",\"value\":\"business-leader\",\"default\":false},{\"id\":\"date-any\",\"label\":\"Date: All dates\",\"param\":\"date\",\"value\":\"any\",\"default\":true}]}","current_page":"1","max_page":"152","posts_per_page":"12","template":"partials\/content\/content-front-card","classes":"","tax_query":{"audience":"4684"},"exclude":"192481,192390,192259,192087"}; /* ]]> */ </script> <script type="text/javascript" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/themes/xtheme/dist/js/load-more.js?ver=1732562982" id="msx-loadmore-js"></script> <script type="text/javascript" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/plugins/ms-cloud-marketing-modules/dist/js/frontend.js?ver=1732562911" id="msxcm-frontend-js"></script> <script type="text/javascript" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/plugins/ms-oembeds/assets/js/vendor/focus-within.js?ver=1.3.10" id="ms-oembed-focus-within-js"></script> <script type="text/javascript" id="ms-oembed-gif-script-js-extra"> /* <![CDATA[ */ var msgifs = {"play":"Play animated gif","pause":"Pause animated gif"}; /* ]]> */ </script> <script type="text/javascript" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/plugins/ms-oembeds/dist/js/ms-oembed-lib-gif.js?ver=76f838e8af84044e0283" id="ms-oembed-gif-script-js"></script> <script type="text/javascript" id="microsoft-uhf-js-extra"> /* <![CDATA[ */ var microsoftUhfSettings = {"homePath":"\/en-us\/dynamics-365\/blog\/","loginUrl":"","logoutUrl":"","scripts":[],"inline":[]}; /* ]]> */ </script> <script type="text/javascript" src="https://www.microsoft.com/en-us/dynamics-365/blog/wp-content/plugins/ms-uhf/assets/microsoft-uhf.js?ver=0.5.3" id="microsoft-uhf-js"></script>  <script> // 1DS initialization const analytics = new oneDS.ApplicationInsights(); var config = { instrumentationKey: "b341ec446e65436485df678003ce82f7-1d36a7a4-ef54-4cf0-93eb-ba18b3241d36-7404", propertyConfiguration: { gpcDataSharingOptIn: ( typeof GPC_DataSharingOptIn !== "undefined" ) ? GPC_DataSharingOptIn : true, callback: { userConsentDetails: ( typeof siteConsent !== "undefined" ) ? siteConsent.getConsent : WcpConsent.siteConsent }, }, webAnalyticsConfiguration:{ coreData: {"pageName":"Business Decision Makers","pageType":"Business Decision Makers","product":"Dynamics 365 Contact Center,Dynamics 365 Customer Service\u200b"}, urlCollectQuery: true, urlCollectHash: true, autoCapture: { scroll: true, pageView: true, onLoad: true, onUnload: true, click: true, scroll: true, resize: true, jsError: true } } }; // Initialize OneDS SDK analytics.initialize( config, [] ); </script> </body> </html>