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ICT Accessibility Policy Matrix </h1> </div> </div> </div> </section> <div id="main-content" class="usa-layout-docs usa-section"> <div class="grid-container"> <div class="grid-row grid-gap"> <aside class="usa-layout-docs__sidenav desktop:grid-col-3 padding-bottom-4"> <nav id="sec-nav" aria-label="Secondary Navigation"> <ul class="usa-sidenav menu"><li class="usa-sidenav__item"> <a href="/manage/" >Policy and Management</a> </li><li class="usa-sidenav__item list "> <a href="javascript:void(0);" class="header-menu-text" aria-label="Management - Submenu" aria-expanded="false">Management</a> <ul class="usa-sidenav__sublist items"><li class="usa-sidenav__item list "> <a href="javascript:void(0);" aria-label="Manage a 508 Program - Submenu" aria-expanded="false">Manage a 508 Program</a> <ul class="usa-sidenav__sublist items"><li class="usa-sidenav__item "> <a href="/manage/roles/">Accessibility Roles</a> </li><li class="usa-sidenav__item "> <a href="/manage/improve-digital-dashboard-scores/">Improve Digital Dashboard Accessibility Scores</a> </li><li class="usa-sidenav__item "> <a href="/manage/publish-accessible-content/">Publish Accessible Content</a> </li><li class="usa-sidenav__item "> <a href="/manage/teach-staff-about-accessibility/">Teach Staff about Accessibility</a> </li><li class="usa-sidenav__item "> <a href="/manage/track-report-conformance/">Track and Report Conformance</a> </li><li class="usa-sidenav__item "> <a href="/manage/program-manager-responsibilities/">IT Accessibility/508 Program Manager Responsibilities</a> </li><li class="usa-sidenav__item "> <a href="/manage/program-roadmap/">Revised 508 Standards Roadmap</a> </li></ul> </li><li class="usa-sidenav__item "> <a href="/manage/deia-guidance/">DEIA Accessibility Guidance</a> </li><li class="usa-sidenav__item "> <a href="/manage/benefits-of-accessibility/">Practical Reasons for Digital Accessibility</a> </li><li class="usa-sidenav__item "> <a href="/manage/how-508-standards-benefit-pwd/">How 508 Standards Benefit Persons With Disabilities</a> </li><li class="usa-sidenav__item list "> <a href="javascript:void(0);" aria-label="Accessibility for IT Program & Project Manager - Submenu" aria-expanded="false">Accessibility for IT Program & Project Manager</a> <ul class="usa-sidenav__sublist items"><li class="usa-sidenav__item "> <a href="/manage/program-management/">IT Accessibility Program Management</a> </li><li class="usa-sidenav__item "> <a href="/manage/identify-user-needs/">Identify User Needs</a> </li><li class="usa-sidenav__item "> <a href="/manage/support-accessible-content/">Support Development of Accessible Content</a> </li><li class="usa-sidenav__item "> <a href="/manage/understand-scope-technical-requirements/">Understand Content Scope and Technical Requirements</a> </li></ul> </li><li class="usa-sidenav__item "> <a href="/manage/join-the-508-community/">Join the 508 community</a> </li><li class="usa-sidenav__item "> <a href="/tools/program-manager-listing/">Find your Program Manager</a> </li><li class="usa-sidenav__item "> <a href="/manage/pmr/">Semi-Annual Program Maturity Report (PMR)</a> </li></ul> </li><li class="usa-sidenav__item list "> <a href="javascript:void(0);" class="header-menu-text" aria-label="Playbooks - Submenu" aria-expanded="false">Playbooks</a> <ul class="usa-sidenav__sublist items"><li class="usa-sidenav__item "> <a href="/manage/playbooks/">Overview</a> </li><li class="usa-sidenav__item "> <a href="/manage/playbooks/accessibility-playbook-quick-guide/">Quick Guide to IT Accessibility for Program Managers</a> </li><li class="usa-sidenav__item list "> <a href="javascript:void(0);" aria-label="Technology Accessibility Playbook - Submenu" aria-expanded="false">Technology Accessibility Playbook</a> <ul class="usa-sidenav__sublist items"><li class="usa-sidenav__item "> <a href="/manage/playbooks/technology-accessibility-playbook-intro/">Introduction</a> </li><li class="usa-sidenav__item "> <a href="/manage/playbooks/technology-accessibility-playbook-intro/play01/">Play 1: Establish a Section 508 Program Manager</a> </li><li class="usa-sidenav__item "> <a href="/manage/playbooks/technology-accessibility-playbook-intro/play02/">Play 2: Assess your Section 508 Program Maturity</a> </li><li class="usa-sidenav__item "> <a href="/manage/playbooks/technology-accessibility-playbook-intro/play03/">Play 3: Develop a Section 508 Accessibility Roadmap</a> </li><li class="usa-sidenav__item "> <a href="/manage/playbooks/technology-accessibility-playbook-intro/play04/">Play 4: Establish a Section 508 Policy</a> </li><li class="usa-sidenav__item "> <a href="/manage/playbooks/technology-accessibility-playbook-intro/play05/">Play 5: Develop a Section 508 Program Team</a> </li><li class="usa-sidenav__item "> <a href="/manage/playbooks/technology-accessibility-playbook-intro/play06/">Play 6: Collaborate with the Federal Accessibility Community</a> </li><li class="usa-sidenav__item "> <a href="/manage/playbooks/technology-accessibility-playbook-intro/play07/">Play 7: Integrate Accessibility Needs into Requirements and Design Processes</a> </li><li class="usa-sidenav__item "> <a href="/manage/playbooks/technology-accessibility-playbook-intro/play08/">Play 8: Integrate Accessibility Needs into Market Research and Acquisition Processes</a> </li><li class="usa-sidenav__item "> <a href="/manage/playbooks/technology-accessibility-playbook-intro/play09/">Play 9: Integrate Accessibility Needs into Development Processes</a> </li><li class="usa-sidenav__item "> <a href="/manage/playbooks/technology-accessibility-playbook-intro/play10/">Play 10: Conduct Section 508 Testing</a> </li><li class="usa-sidenav__item "> <a href="/manage/playbooks/technology-accessibility-playbook-intro/play11/">Play 11: Track and Resolve Accessibility Issues</a> </li><li class="usa-sidenav__item "> <a href="/manage/playbooks/technology-accessibility-playbook-intro/play12/">Play 12: Educate the Workforce</a> </li></ul> </li><li class="usa-sidenav__item "> <a href="/manage/playbooks/exec-guide-accessibility/">Executive Guide to Federal IT Accessibility</a> </li></ul> </li><li class="usa-sidenav__item list "> <a href="javascript:void(0);" class="header-menu-text" aria-label="Law and Policy - Submenu" aria-expanded="false">Law and Policy</a> <ul class="usa-sidenav__sublist items"><li class="usa-sidenav__item "> <a href="/manage/laws-and-policies/">IT Accessibility Laws and Policies Overview</a> </li><li class="usa-sidenav__item "> <a href="/manage/laws-and-policies/section-508-law/">Section 508 of the Rehabilitation Act</a> </li><li class="usa-sidenav__item "> <a href="/manage/laws-and-policies/quick-reference-guide/">Laws and Policy Quick Reference Guide</a> </li><li class="usa-sidenav__item list "> <a href="javascript:void(0);" aria-label="Website Accessibility Statements - Submenu" aria-expanded="false">Website Accessibility Statements</a> <ul class="usa-sidenav__sublist items"><li class="usa-sidenav__item "> <a href="/manage/laws-and-policies/website-accessibility-statement/">Developing a Website Accessibility Statement</a> </li><li class="usa-sidenav__item "> <a href="/manage/laws-and-policies/implementing-public-feedback-mechanism/">Implementing a Public Feedback Mechanism</a> </li><li class="usa-sidenav__item "> <a href="/manage/laws-and-policies/Section-508-complaints-best-practices/">Best Practices For Establishing And Maintaining a Formal Section 508 Complaint Process</a> </li></ul> </li><li class="usa-sidenav__item "> <a href="/manage/laws-and-policies/update-agency-policies/">Updating Agency Policy</a> </li><li class="usa-sidenav__item "> <a href="/manage/laws-and-policies/state/">State-level Accessibility Law and Policy</a> </li><li class="usa-sidenav__item "> <a href="/manage/laws-and-policies/international/">International IT Accessibility Laws and Policies</a> </li></ul> </li><li class="usa-sidenav__item list "> <a href="javascript:void(0);" class="header-menu-text" aria-label="IT Accessibility Policy Framework - Submenu" aria-expanded="false">IT Accessibility Policy Framework</a> <ul class="usa-sidenav__sublist items"><li class="usa-sidenav__item "> <a href="/manage/policy-framework/introduction/">Introduction</a> </li><li class="usa-sidenav__item list "> <a href="javascript:void(0);" aria-label="How to Use the Framework - Submenu" aria-expanded="false">How to Use the Framework</a> <ul class="usa-sidenav__sublist items"><li class="usa-sidenav__item "> <a href="/manage/policy-framework/how-to-use-the-framework/how-to-identify-policies/">How to Identify Policies</a> </li><li class="usa-sidenav__item "> <a href="/manage/policy-framework/how-to-use-the-framework/evaluation-criteria/">Evaluation Criteria</a> </li><li class="usa-sidenav__item "> <a href="/manage/policy-framework/how-to-use-the-framework/guiding-question/">Guiding Questions</a> </li><li class="usa-sidenav__item active usa-current "> <a href="/manage/policy-framework/how-to-use-the-framework/ict-accessibility-policy-matrix/">ICT Accessibility Policy Matrix</a> </li></ul> </li><li class="usa-sidenav__item list "> <a href="javascript:void(0);" aria-label="Guidance by Policy Type - Submenu" aria-expanded="false">Guidance by Policy Type</a> <ul class="usa-sidenav__sublist items"><li class="usa-sidenav__item "> <a href="/manage/policy-framework/guidance-by-policy-type/approach/">Approach</a> </li><li class="usa-sidenav__item "> <a href="/manage/policy-framework/guidance-by-policy-type/acquisition-and-procurement/">Acquisition and Procurement</a> </li><li class="usa-sidenav__item "> <a href="/manage/policy-framework/guidance-by-policy-type/administrative-services/">Administrative Services</a> </li><li class="usa-sidenav__item "> <a href="/manage/policy-framework/guidance-by-policy-type/budget-and-finance/">Budget and Finance</a> </li><li class="usa-sidenav__item "> <a href="/manage/policy-framework/guidance-by-policy-type/communications/">Communications</a> </li><li class="usa-sidenav__item "> <a href="/manage/policy-framework/guidance-by-policy-type/emergency-response/">Emergency Response</a> </li><li class="usa-sidenav__item "> <a href="/manage/policy-framework/guidance-by-policy-type/human-resources-management/">Human Resources Management</a> </li><li class="usa-sidenav__item "> <a href="/manage/policy-framework/guidance-by-policy-type/information-technology-services/">Information Technology Services</a> </li><li class="usa-sidenav__item "> <a href="/manage/policy-framework/guidance-by-policy-type/legal/">Legal</a> </li><li class="usa-sidenav__item "> <a href="/manage/policy-framework/guidance-by-policy-type/real-property-management/">Real Property Management</a> </li></ul> </li><li class="usa-sidenav__item list "> <a href="javascript:void(0);" aria-label="Resources and References - Submenu" aria-expanded="false">Resources and References</a> <ul class="usa-sidenav__sublist items"><li class="usa-sidenav__item "> <a href="/manage/policy-framework/resources-and-references/policy-review-template/">Policy Review Template</a> </li><li class="usa-sidenav__item "> <a href="/manage/policy-framework/resources-and-references/all-policy-types-and-subtypes/">All Policy Types and Subtypes</a> </li><li class="usa-sidenav__item "> <a href="/manage/policy-framework/resources-and-references/summary-of-summary-criteria/">Summary of Evaluation Criteria</a> </li><li class="usa-sidenav__item "> <a href="/manage/policy-framework/resources-and-references/useful-links/">Useful Links</a> </li><li class="usa-sidenav__item "> <a href="/manage/policy-framework/resources-and-references/list-of-acronyms/">List of Acronyms</a> </li></ul> </li><li class="usa-sidenav__item "> <a href="/manage/policy-framework/faq/">FAQ</a> </li></ul> </li><li class="usa-sidenav__item list "> <a href="javascript:void(0);" class="header-menu-text" aria-label="Annual Section 508 Assessment - 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It is structured according to two intersecting factors, the <b>Sufficiency</b> of ICT accessibility information and the <b>Importance</b> to ICT accessibility considerations, the latter of which is a combination of the <b>Relevance</b> and <b>Level of Detail</b> criteria, as described above.</p> <p class="table-heading"><b>Table 1. ICT Accessibility Policy Need/Engagement Matrix.</b></p> <div class="table-it"> <div class="column-table"> <table id="table2-it"> <tr> <tr> <td colspan="2" rowspan="2" style="width:15%;border:none;opacity:0;">Blank matrix origin</td> <th scope="col" colspan="5" style="width:85%;border:none;" id="imICT">Importance to ICT Accessibility Considerations<br />(Combination of Relevance and Level of Detail)</th> </tr> <tr> <th scope="col" id="notIm" headers="imICT">Not Very Important/Not Important</th> <th scope="col" id="sIm" headers="imICT">Somewhat Important</th> <th scope="col" id="im" headers="imICT">Important</th> <th scope="col" id="hIm" headers="imICT">High Importance</th> <th scope="col" id="vhIm" headers="imICT">Very High Importance</th> </tr> </tr> <tr> <th scope="row" rowspan="5" colspan="1" style="height:100%;border:none;object-fit: contain;" id="sICT">Sufficiency of ICT Accessibility Information</th> <th scope="row" id="eICT" headers="sICT">Essential ICT Accessibility Information Missing</th> <td headers="eICT notIm imICT sICT" class="m">Moderate</td> <td headers="eICT sIm imICT sICT" class="h">High</td> <td headers="eICT im imICT sICT" class="vh">Very High</td> <td headers="eICT hIm imICT sICT" class="c">Critical</td> <td headers="eICT vhIm imICT sICT" class="c">Critical</td> </tr> <tr> <th scope="row" id="iICT" headers="sICT">Inadequate, Contains Some ICT Accessibility Language</th> <td headers="iICT notIm imICT sICT" class="l">Low</td> <td headers="iICT sIm imICT sICT" class="m">Moderate</td> <td headers="iICT im imICT sICT" class="h">High</td> <td headers="iICT hIm imICT sICT" class="vh">Very High</td> <td headers="iICT vhIm imICT sICT" class="c">Critical</td> </tr> <tr> <th scope="row" id="SS" headers="sICT">Somewhat Sufficient</th> <td headers="SS notIm imICT sICT" class="l">Low</td> <td headers="SS sIm imICT sICT" class="m">Moderate</td> <td headers="SS im imICT sICT" class="m">Moderate</td> <td headers="SS hIm imICT sICT" class="h">High</td> <td headers="SS vhIm imICT sICT" class="vh">Very High</td> </tr> <tr> <th scope="row" id="MS" headers="sICT">Mostly Sufficient</th> <td headers="MS notIm imICT sICT" class="vl">Very Low</td> <td headers="MS sIm imICT sICT" class="l">Low</td> <td headers="MS im imICT sICT" class="l">Low</td> <td headers="MS hIm imICT sICT" class="m">Moderate</td> <td headers="MS vhIm imICT sICT" class="m">Moderate</td> </tr> <tr> <th scope="row" id="FS" headers="sICT">Fully Sufficient</th> <td headers="FS notIm imICT sICT" class="vl">Very Low</td> <td headers="FS sIm imICT sICT" class="vl">Very Low</td> <td headers="FS im imICT sICT" class="l">Low</td> <td headers="FS hIm imICT sICT" class="l">Low</td> <td headers="FS vhIm imICT sICT" class="m">Moderate</td> </tr> </table> </div> </div> <h3 class="subheading"> ICT Accessibility Policy Need/Engagement Ratings </h3> <p>The below descriptions of ratings facilitate interpretation of the ICT Accessibility Policy Need/Engagement Matrix <b>(Table 1)</b>.</p> <ul> <li><b>Critical</b>: Significant gap that should be addressed directly; could result in very significant issues for the organization; requires immediate attention. </li> <li><b>Very High</b>: Significant gap that should be addressed soon; could result in significant issues for the organization; requires relatively immediate attention. </li> <li><b>High</b>: Gap that should be addressed soon; could result in issues for the organization; requires attention within approximately 6 months. </li> <li><b>Moderate</b>: Gap that should be addressed; could result in issues for the organization; requires regular monitoring or should ideally be addressed within the next fiscal year. </li> <li><b>Low</b>: Low priority gap that could be addressed; likely will not impact the agency significantly if not addressed; yearly monitoring suggested. </li> <li><b>Very Low</b>: Low priority gap or no gap exists; no impact to the agency is likely; suggested monitoring on an as needed basis. </li> </ul> <h3 class="subheading"> ICT Accessibility Policy Need Prioritization </h3> <p>While agencies would ideally update all policies that have been determined to need updated ICT accessibility language, the reality is that agencies vary widely in terms of the resources needed to make these changes. For example, with <b>Table 1</b> as point of reference, the twenty-four Chief Financial Officer (CFO) Act Agencies likely have the funding and personnel to remediate all policies with a “Low” overall outcome or higher<sup>1</sup>. At the same time, many small and independent agencies contend with funding and personnel limitations, and may set a higher threshold (e.g., “Moderate” or “High”) to prioritize their policy remediation efforts, even if their policy portfolios are also comparatively smaller. Thus, each agency will have to make its own determination about which policies to prioritize for remediation based on its available resources, personnel, and its assessment of Section 508 compliance risks.</p> <p><a class="hover-large" href="https://www.congress.gov/bill/101st-congress/house-bill/5687/text"><sup>1</sup>Chief Financial Officers Act of 1990, H.R.5687, 101st Cong. 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