Policies, Procedures, and Practices - Government-wide Section 508 Assessment Criteria

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Government-wide Section 508 Assessment Criteria </h1> </div> </div> </div> </section> <div id="main-content" class="usa-layout-docs usa-section"> <div class="grid-container"> <div class="grid-row grid-gap"> <aside class="usa-layout-docs__sidenav desktop:grid-col-3 padding-bottom-4"> <nav id="sec-nav" aria-label="Secondary Navigation"> <ul class="usa-sidenav menu"><li class="usa-sidenav__item"> <a href="/manage/" >Policy and Management</a> </li><li class="usa-sidenav__item list "> <a href="javascript:void(0);" class="header-menu-text" aria-label="Management - Submenu" aria-expanded="false">Management</a> <ul class="usa-sidenav__sublist items"><li class="usa-sidenav__item list "> <a href="javascript:void(0);" aria-label="Manage a 508 Program - Submenu" aria-expanded="false">Manage a 508 Program</a> <ul class="usa-sidenav__sublist items"><li class="usa-sidenav__item "> <a href="/manage/roles/">Accessibility Roles</a> </li><li class="usa-sidenav__item "> <a href="/manage/improve-digital-dashboard-scores/">Improve Digital Dashboard Accessibility Scores</a> </li><li class="usa-sidenav__item "> <a href="/manage/publish-accessible-content/">Publish Accessible Content</a> </li><li class="usa-sidenav__item "> <a href="/manage/teach-staff-about-accessibility/">Teach Staff about Accessibility</a> </li><li class="usa-sidenav__item "> <a href="/manage/track-report-conformance/">Track and Report Conformance</a> </li><li class="usa-sidenav__item "> <a href="/manage/program-manager-responsibilities/">IT Accessibility/508 Program Manager Responsibilities</a> </li><li class="usa-sidenav__item "> <a href="/manage/program-roadmap/">Revised 508 Standards Roadmap</a> </li></ul> </li><li class="usa-sidenav__item "> <a href="/manage/deia-guidance/">DEIA Accessibility Guidance</a> </li><li class="usa-sidenav__item "> <a href="/manage/benefits-of-accessibility/">Practical Reasons for Digital Accessibility</a> </li><li class="usa-sidenav__item "> <a href="/manage/how-508-standards-benefit-pwd/">How 508 Standards Benefit Persons With Disabilities</a> </li><li class="usa-sidenav__item list "> <a href="javascript:void(0);" aria-label="Accessibility for IT Program & Project Manager - 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(*Required) </strong></p> <p>Select one: </p> <ol type="a"> <li>Does not exist</li> <li>In draft</li> <li>Published Section 508 or ICT accessibility policy, but does not include all relevant M-24-08 and Section 508 statutory requirements [provide public facing URL to Section 508/ICT policy]</li> <li>Published Section 508 or ICT accessibility policy includes all relevant M-24-08 and Section 508 statutory requirements [provide public facing URL to Section 508/ICT policy]</li> <li>In addition to d), published Section 508 or ICT accessibility policy is appropriately referenced in other relevant entity policies and is regularly reviewed and updated [provide public facing URL to Section 508/ICT policy]</li> <li>Unknown</li> </ol> </div> <div class="border-top-05 border-primary margin-top-1"> <div class="usa-accordion"> <h4 class="usa-accordion__heading"> <button type="button" class="usa-accordion__button understand_button padding-left-3 radius-bottom-lg" aria-expanded="false" aria-controls="u34"> Understanding Question 34 </button> </h4> <div id="u34" class="usa-accordion__content understand_content usa-prose padding-x-3 padding-y-0 bg-primary-lighter text-primary-darker border-top-05 border-primary radius-bottom-lg"> <div class="margin-x-auto margin-y-0"> <p><a href="https://www.whitehouse.gov/omb/management/ofcio/m-24-08-strengthening-digital-accessibility-and-the-management-of-section-508-of-the-rehabilitation-act/" target="_blank" class="usa-link--external">M-24-08</a>” states “Agencies should establish agency-wide policies and procedures to manage the accessibility of ICT. This includes, at a minimum, establishing:</p> <ul> <li>Clear authorities, roles and responsibilities, and expectations for how Section 508 compliance is addressed in technology acquisition, development, configuration, deployment, and maintenance activities;</li> <li>Documented processes and procedures for Section 508 conformance testing; and</li> <li>Documented processes and procedures for how Section 508 issues and complaints are reported, assessed, tracked, and resolved.”</li> </ul> <p>If the Section 508 or ICT accessibility policy is in draft form and not published, please select “b” accordingly. If the reporting entity does not have any policy, please select “a” accordingly.</p> <p>For additional information, please see <a href="https://www.section508.gov/manage/playbooks/technology-accessibility-playbook-intro/play04" target="_blank">Play 4: Establish a Section 508 Policy in the Technology Accessibility Playbook</a>.</p> </div> </div> </div> </div> </div> </div> <div id="q35" class="usa-card tablet:grid-col-12"> <div class="usa-card__container border-top"> <div class="usa-card__header"> <h3 class="usa-card__heading"> Question 35</h3> </div> <div class="usa-card__body"> <p><strong>Indicate to what extent the reporting entity incorporates ICT accessibility in all relevant policies and directives (i.e., policies and directives that govern procurement, development, maintenance, or use of ICT). (*Required) </strong></p> <p>Select one: </p> <ol type="a"> <li>ICT accessibility is not included in any reporting entity policies or directives</li> <li>Reporting entity has a draft Section 508 policy only</li> <li>ICT accessibility is included in some relevant policies or directives entity-wide</li> <li>ICT accessibility is included in most relevant policies or directives entity-wide</li> <li>Reporting entity includes consideration for ICT accessibility in its policy or directive creation, review, and management process, and almost all or all relevant policies include consideration for ICT accessibility requirements</li> <li>Unknown</li> </ol> </div> <div class="border-top-05 border-primary margin-top-1"> <div class="usa-accordion"> <h4 class="usa-accordion__heading"> <button type="button" class="usa-accordion__button understand_button padding-left-3 radius-bottom-lg" aria-expanded="false" aria-controls="u35"> Understanding Question 35 </button> </h4> <div id="u35" class="usa-accordion__content understand_content usa-prose padding-x-3 padding-y-0 bg-primary-lighter text-primary-darker border-top-05 border-primary radius-bottom-lg"> <div class="margin-x-auto margin-y-0"> <p>The <a href="https://www.section508.gov/manage/policy-framework/introduction/" target="_blank">IT Accessibility Policy Framework</a> can assist your reporting entity determine if and the extent to which its relevant internal policies and directives incorporate IT accessibility information.</p> </div> </div> </div> </div> </div> </div> <div id="q36" class="usa-card tablet:grid-col-12"> <div class="usa-card__container border-top"> <div class="usa-card__header"> <h3 class="usa-card__heading"> Question 36</h3> </div> <div class="usa-card__body"> <p><strong>Indicate to what extent the reporting entity has documented processes and procedures for how Section 508 complaints are reported, assessed, tracked, and resolved. (*Required) </strong></p> <p>Select one: </p> <ol type="a"> <li>No documented processes nor procedures for reporting, assessing, tracking, and resolving Section 508 related complaints</li> <li>Manages Section 508-related complaints on an ad hoc basis and has a plan to establish documented policies and procedures for reporting, assessing, tracking, and resolving Section 508 complaints</li> <li>Implements a documented complaint process with specific procedures for reporting, assessing, tracking, and resolving Section 508 complaints (e.g., under the process for managing Section 504 complaints) but lacks systematic tracking</li> <li>Implements a documented complaint process with specific procedures for reporting, assessing, tracking, and resolving Section 508 complaints and has systematic tracking</li> <li>In addition to d), includes feedback loops for continuous improvement</li> <li>Unknown</li> </ol> </div> <div class="border-top-05 border-primary margin-top-1"> <div class="usa-accordion"> <h4 class="usa-accordion__heading"> <button type="button" class="usa-accordion__button understand_button padding-left-3 radius-bottom-lg" aria-expanded="false" aria-controls="u36"> Understanding Question 36 </button> </h4> <div id="u36" class="usa-accordion__content understand_content usa-prose padding-x-3 padding-y-0 bg-primary-lighter text-primary-darker border-top-05 border-primary radius-bottom-lg"> <div class="margin-x-auto margin-y-0"> <p>Systematic tracking may be performed using a spreadsheet, database, or application that allows data input, assignment of case, ID or ticket, tracking to resolution, and the ability to generate metrics.</p> <p>This question does not aim to specify who should handle Section 508-related complaints, but rather focuses on the reporting entity as a whole. 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