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class="header__sublevel-item"> <a class="header-small-link" href="/advice/for-family-and-friends/help-with-budgeting-and-finances/">Help with budgeting and finances</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/advice/for-family-and-friends/understanding-the-risks-of-gambling/">Understanding the risks of gambling</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/advice/for-family-and-friends/helping-a-young-person-who-gambles/">Helping a young person who gambles</a> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </li> <li class="header__item js-header-sublevel"> <button class="header__button chevron-btn js-header-first-level-button js-header-button" type="button" aria-expanded="false" aria-controls="header-first-level-1" data-is-open="false">Tools and support</button> <div class="header__first-level js-header-first-level" id="header-first-level-1"> <div class="header__first-level-wrap"> <div class="header__notch js-header-notch"></div> <div class="header__first-level-top"> <a class="header-arrow-link" href="/tools-and-support/"> <span class="header-arrow-link__text">Tools and support</span> <span class="header-arrow-link__icon font-ico-arrow-right"></span> </a> </div> <div class="header__first-level-bottom"> <ul class="header__column"> <li class="header__column-item"> <a class="header-icon-link" href="/tools-and-support/gambling-harms-assessment/"> <span class="header-icon-link__icon font-ico-light-bulb"></span> <span class="header-icon-link__text">Gambling harms assessment</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/tools-and-support/gambling-spend-calculator/"> <span class="header-icon-link__icon font-ico-calculator"></span> <span class="header-icon-link__text">Gambling spend calculator</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/tools-and-support/gambling-blocking-and-self-exclusion/"> <span class="header-icon-link__icon font-ico-no-phone"></span> <span class="header-icon-link__text">Gambling blocking and self-exclusion</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/tools-and-support/limiting-gambling-ads-online/"> <span class="header-icon-link__icon font-ico-mute"></span> <span class="header-icon-link__text">Limiting gambling ads online</span> </a> </li> </ul> <ul class="header__column"> <li class="header__column-item"> <a class="header-icon-link" href="/tools-and-support/support-in-your-area/"> <span class="header-icon-link__icon font-ico-person-search"></span> <span class="header-icon-link__text">Support in your area</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/tools-and-support/national-gambling-support-network/"> <span class="header-icon-link__icon font-ico-people-group"></span> <span class="header-icon-link__text">National Gambling Support Network</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/tools-and-support/referring-a-patient-to-support/"> <span class="header-icon-link__icon font-ico-connection"></span> <span class="header-icon-link__text">Referring a patient to support</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/tools-and-support/resources-for-professionals/"> <span class="header-icon-link__icon font-ico-charts"></span> <span class="header-icon-link__text">Resources for professionals</span> </a> </li> </ul> </div> </div> </div> </li> <li class="header__item js-header-sublevel"> <button class="header__button chevron-btn js-header-first-level-button js-header-button" type="button" aria-expanded="false" aria-controls="header-first-level-2" data-is-open="false">Our research</button> <div class="header__first-level js-header-first-level" id="header-first-level-2"> <div class="header__first-level-wrap"> <div class="header__notch js-header-notch"></div> <div class="header__first-level-top"> <a class="header-arrow-link" href="/our-research/"> <span class="header-arrow-link__text">Our research</span> <span class="header-arrow-link__icon font-ico-arrow-right"></span> </a> </div> <div class="header__first-level-bottom"> <ul class="header__column"> <li class="header__column-item js-header-second-level-item"> <a class="header-icon-link header-icon-link--desktop" href="/our-research/publication-library/"> <span class="header-icon-link__icon font-ico-book"></span> <span class="header-icon-link__text header-icon-link__text--mobile-chevron">Publication library</span> </a> <button class="header-icon-link header-icon-link--mobile js-header-second-level-button" type="button" aria-controls="navigation-first-column-0" aria-expanded="false"> <span class="header-icon-link__icon font-ico-book"></span> <span class="header-icon-link__text header-icon-link__text--mobile-chevron">Publication library</span> </button> <div class="header__sublevel-wrap js-header-second-level" id="navigation-first-column-0" data-is-open="false"> <div class="header__sublevel-holder"> <ul class="header__sublevel-list"> <li class="header__sublevel-first"> <a class="header-small-link" href="/our-research/publication-library/">Publication library</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/our-research/publication-library/treatment-and-support-survey/">Treatment and support survey</a> </li> </ul> </div> </div> </li> <li class="header__column-item"> <a class="header-icon-link" href="/our-research/our-research-strategy/"> <span class="header-icon-link__icon font-ico-chess"></span> <span class="header-icon-link__text">Our research strategy</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/our-research/understanding-gambling-harms/"> <span class="header-icon-link__icon font-ico-dice"></span> <span class="header-icon-link__text">Understanding gambling harms</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/our-research/gambling-harm-stigma/"> <span class="header-icon-link__icon font-ico-mental-warning"></span> <span class="header-icon-link__text">Gambling harm stigma</span> </a> </li> </ul> <ul class="header__column"> <li class="header__column-item"> <a class="header-icon-link" href="/our-research/impact-on-communities/"> <span class="header-icon-link__icon font-ico-people-group"></span> <span class="header-icon-link__text">Impact on communities</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/our-research/prevention-programmes/"> <span class="header-icon-link__icon font-ico-protection-bubble"></span> <span class="header-icon-link__text">Prevention programmes</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/our-research/support-and-treatment-services/"> <span class="header-icon-link__icon font-ico-support-group"></span> <span class="header-icon-link__text">Support and treatment services</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/our-research/policy-and-regulation/"> <span class="header-icon-link__icon font-ico-checkboard"></span> <span class="header-icon-link__text">Policy and regulation</span> </a> </li> </ul> <div class="header__column"> <div class="header__column-item"> <a class="header-icon-link" href="/what-we-do/what-we-fund/live-funding-opportunities/"> <span class="header-icon-link__icon font-ico-savings"></span> <span class="header-icon-link__text">Live funding opportunities</span> </a> </div> </div> </div> </div> </div> </li> <li class="header__item js-header-sublevel"> <button class="header__button chevron-btn js-header-first-level-button js-header-button" type="button" aria-expanded="false" aria-controls="header-first-level-3" data-is-open="false">What we do</button> <div class="header__first-level js-header-first-level" id="header-first-level-3"> <div class="header__first-level-wrap"> <div class="header__notch js-header-notch"></div> <div class="header__first-level-top"> <a class="header-arrow-link" href="/what-we-do/"> <span class="header-arrow-link__text">What we do</span> <span class="header-arrow-link__icon font-ico-arrow-right"></span> </a> </div> <div class="header__first-level-bottom"> <ul class="header__column"> <li class="header__column-item js-header-second-level-item"> <a class="header-icon-link header-icon-link--desktop" href="/what-we-do/about-us/"> <span class="header-icon-link__icon font-ico-multiple-checks"></span> <span class="header-icon-link__text header-icon-link__text--mobile-chevron">About us</span> </a> <button class="header-icon-link header-icon-link--mobile js-header-second-level-button" type="button" aria-controls="navigation-first-column-0" aria-expanded="false"> <span class="header-icon-link__icon font-ico-multiple-checks"></span> <span class="header-icon-link__text header-icon-link__text--mobile-chevron">About us</span> </button> <div class="header__sublevel-wrap js-header-second-level" id="navigation-first-column-0" data-is-open="false"> <div class="header__sublevel-holder"> <ul class="header__sublevel-list"> <li class="header__sublevel-first"> <a class="header-small-link" href="/what-we-do/about-us/">About us</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/what-we-do/about-us/our-strategy/">Our strategy</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/what-we-do/about-us/lived-experience-community/">Lived experience community</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/what-we-do/about-us/our-videos/">Our videos</a> </li> </ul> </div> </div> </li> <li class="header__column-item js-header-second-level-item"> <a class="header-icon-link header-icon-link--desktop" href="/what-we-do/how-we-are-governed/"> <span class="header-icon-link__icon font-ico-people-group"></span> <span class="header-icon-link__text header-icon-link__text--mobile-chevron">How we are governed</span> </a> <button class="header-icon-link header-icon-link--mobile js-header-second-level-button" type="button" aria-controls="navigation-first-column-1" aria-expanded="false"> <span class="header-icon-link__icon font-ico-people-group"></span> <span class="header-icon-link__text header-icon-link__text--mobile-chevron">How we are governed</span> </button> <div class="header__sublevel-wrap js-header-second-level" id="navigation-first-column-1" data-is-open="false"> <div class="header__sublevel-holder"> <ul class="header__sublevel-list"> <li class="header__sublevel-first"> <a class="header-small-link" href="/what-we-do/how-we-are-governed/">How we are governed</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/what-we-do/how-we-are-governed/our-people/">Our people</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/what-we-do/how-we-are-governed/how-we-are-funded/">How we are funded</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/what-we-do/how-we-are-governed/our-committees/">Our committees</a> </li> <li class="header__sublevel-item"> <a class="header-small-link" href="/what-we-do/how-we-are-governed/annual-reports-and-minutes/">Annual reports and minutes</a> </li> </ul> </div> </div> </li> </ul> <ul class="header__column"> <li class="header__column-item js-header-second-level-item"> <a class="header-icon-link header-icon-link--desktop" href="/what-we-do/what-we-fund/"> <span class="header-icon-link__icon font-ico-people-in-hands"></span> <span class="header-icon-link__text header-icon-link__text--mobile-chevron">What we fund</span> </a> <button class="header-icon-link header-icon-link--mobile js-header-second-level-button" type="button" aria-controls="navigation-first-column-0" aria-expanded="false"> <span 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<li class="header__column-item"> <a class="header-icon-link" href="/what-we-do/events/"> <span class="header-icon-link__icon font-ico-people-chatting"></span> <span class="header-icon-link__text">Events</span> </a> </li> </ul> <ul class="header__column"> <li class="header__column-item"> <a class="header-icon-link" href="/what-we-do/news/"> <span class="header-icon-link__icon font-ico-message-bubble"></span> <span class="header-icon-link__text">News</span> </a> </li> <li class="header__column-item"> <a class="header-icon-link" href="/what-we-do/branding-logos/"> <span class="header-icon-link__icon font-ico-brands-and-logos"></span> <span class="header-icon-link__text">Branding & logos</span> </a> </li> </ul> </div> </div> </div> </li> </ul> <div class="header__support js-header-support"> <a class="header__bottom-link header__bottom-link--large-icon js-header-button js-fs-tracking" data-value="Header" href="/tools-and-support/support-in-your-area/"> <span class="header__support-icon font-ico-group"></span> <span class="header__support-text--desktop">Find support in your area</span> <span class="header__support-text--mobile">Find support in your area</span> </a> <button class="header__bottom-link header__bottom-link--small-icon header__bottom-link--search-button js-header-button js-header-search-button" type="button" aria-label="Search the entire website"> <span class="header__support-icon font-ico-search"></span> <span> Search</span> </button> </div> <form class="header__form js-header-form" action="/search"> <button class="header__clear-button js-header-close-search-button" type="button"> <span class="font-ico-cross"></span> <span class="sr-only">Close search.</span> </button> <label for="header-search" class="sr-only">Search the entire site</label> <input class="header__search-input body-medium js-header-search-input" id="header-search" placeholder="Search GambleAware" type="text" name="term"> <button class="orange-icon-button orange-icon-button--large orange-icon-button js-header-form-btn btn--disabled" type="submit"> <span class="orange-icon-button__icon font-ico-search"></span> Search </button> </form> </div> </div> </div> </div> </div> </nav> </header> <section class="simple-banner simple-banner--padding bg-tangerine-10 js-banner-position" data-script="position"> <div class="wrap"> <div class="simple-banner__content" id="main-content" data-script="anchor-list"> <h1 class="simple-banner__content-title h1 hidden-focus js-simple-banner-heading" tabindex="-1">Contact us </h1> <div class="body-m simple-banner__content-text rte"><p>If you want to get in touch with us about something other than help, support or advice, please use the details below. Note that we are unable to give advice about gambling disputes or regulatory issues.<br><br>Please be advised that our inboxes are not monitored 24 hours a day, and that we aim to respond to your query within 2 working days.</p></div> </div> </div> </section> <main class="main" > <div class="main__container" data-pageKey="2170df99-20cb-4acd-a8cc-3b1ce931c0ef"> <section class="anchor-list js-anchor-list margin-extra-large" data-script="anchor-list"> <div class="wrap wrap--narrow"> <div class="anchor-list__content"> <h2 class="anchor-list__text body-l medium">On this page:</h2> <ul class="anchor-list__list"> <li class="anchor-list__item"> <a class="anchor-list-link" href="#1" aria-label="Scroll to For help, support or advice section"> <span class="anchor-list-link__icon font-ico-circle-arrow-down"></span> <span class="anchor-list-link__text body-m">For help, support or advice</span> </a> </li> <li class="anchor-list__item"> <a class="anchor-list-link" href="#2" aria-label="Scroll to For enquiries about GambleAware section"> <span class="anchor-list-link__icon font-ico-circle-arrow-down"></span> <span class="anchor-list-link__text body-m">For enquiries about GambleAware</span> </a> </li> <li class="anchor-list__item"> <a class="anchor-list-link" href="#3" aria-label="Scroll to Complaints and concerns section"> <span class="anchor-list-link__icon font-ico-circle-arrow-down"></span> <span class="anchor-list-link__text body-m">Complaints and concerns</span> </a> </li> <li class="anchor-list__item"> <a class="anchor-list-link" href="#4" aria-label="Scroll to Other enquiries section"> <span class="anchor-list-link__icon font-ico-circle-arrow-down"></span> <span class="anchor-list-link__text body-m">Other enquiries</span> </a> </li> </ul> </div> </div> </section><section class="margin-extra-large" id=1 data-script="table"> <div class="wrap wrap--narrow"> <div class="rte"> <h2><span class="NormalTextRun SCXW16518869 BCX0 color-tangerine">For help, support or advice</span></h2> <p><span class="NormalTextRun SCXW16518869 BCX0">If you require help, support and advice about problem gambling please contact the National Gambling Helpline on <a href="tel:08088020133">0808 8020 133</a> or </span><a rel="noreferrer noopener" href="https://www.gamcare.org.uk/get-support/talk-to-us-now/" target="_blank" class="Hyperlink SCXW16518869 BCX0"><span class="NormalTextRun SCXW16518869 BCX0" data-ccp-charstyle="Hyperlink">chat online</span></a><span class="NormalTextRun SCXW16518869 BCX0">.</span> </p> </div> </div> </section> <section class="margin-extra-large" id=2 data-script="table"> <div class="wrap wrap--narrow"> <div class="rte"> <div class="OutlineElement Ltr SCXW205324432 BCX0"> <div class="OutlineElement Ltr SCXW203348358 BCX0"> <h2 class="Paragraph SCXW203348358 BCX0" aria-level="2"><span class="color-tangerine"><span class="NormalTextRun SCXW203348358 BCX0" data-ccp-parastyle="heading 2">For enquiries about GambleAware</span></span></h2> </div> <div class="OutlineElement Ltr SCXW203348358 BCX0"> <p class="Paragraph SCXW203348358 BCX0"><span class="NormalTextRun SCXW203348358 BCX0">If you want to get in touch with GambleAware about something other than help, support or advice, please use the details below. Note that we are unable to give advice about gambling disputes or regulatory issues.</span> </p> </div> <div class="OutlineElement Ltr SCXW203348358 BCX0"> <p class="Paragraph SCXW203348358 BCX0"><span class="NormalTextRun SCXW203348358 BCX0">Please be advised that our inboxes are not monitored 24 hours a day, and that we aim to respond to your query within 2 working days.</span> </p> </div> <div class="OutlineElement Ltr SCXW203348358 BCX0"> <p class="Paragraph SCXW203348358 BCX0"><span class="NormalTextRun SCXW203348358 BCX0">We are always open to suggestions and ideas about our charitable work. Please contact us using one of the methods below.</span> </p> </div> <div class="OutlineElement Ltr SCXW203348358 BCX0"> <h3 class="Paragraph SCXW203348358 BCX0" aria-level="3"><span class="NormalTextRun SCXW203348358 BCX0 h4" data-ccp-parastyle="heading 3">Address</span><br><span class="body-large"><span class="NormalTextRun SpellingErrorV2Themed SCXW203348358 BCX0"></span></span></h3> </div> <div class="OutlineElement Ltr SCXW203348358 BCX0"> <p class="Paragraph SCXW203348358 BCX0"><span class="NormalTextRun SpellingErrorV2Themed SCXW203348358 BCX0">GambleAware®<br></span>5<span class="NormalTextRun SCXW203348358 BCX0">th Floor, Lincoln House</span><span class="SCXW203348358 BCX0"> <br class="SCXW203348358 BCX0"></span><span class="NormalTextRun SCXW203348358 BCX0">296-302 High Holborn</span><span class="SCXW203348358 BCX0"> <br class="SCXW203348358 BCX0"></span><span class="NormalTextRun SCXW203348358 BCX0">WC1V 7JH </span> <br><br><span class="NormalTextRun SCXW203348358 BCX0">Registered in England No 4384279</span><span class="SCXW203348358 BCX0"> <br class="SCXW203348358 BCX0"></span><span class="NormalTextRun SCXW203348358 BCX0">Charity No England & Wales 1093910, Scotland SC049433</span> </p> </div> <div class="OutlineElement Ltr SCXW203348358 BCX0"> <h3 class="Paragraph SCXW203348358 BCX0" aria-level="3"><span class="h4"><span class="NormalTextRun SCXW203348358 BCX0" data-ccp-parastyle="heading 3">Corporate Telephone Preference Service</span> </span></h3> </div> <div class="OutlineElement Ltr SCXW203348358 BCX0"> <p class="Paragraph SCXW203348358 BCX0"><span class="NormalTextRun SCXW203348358 BCX0">Note that GambleAware has subscribed to the Corporate Telephone Preference Service (CTPS) as it does not wish to receive unsolicited sales and marketing telephone calls. It is a legal requirement that companies do not make such calls to numbers registered with the CTPS.</span> </p> </div> <div class="OutlineElement Ltr SCXW203348358 BCX0"> <h3 class="Paragraph SCXW203348358 BCX0" aria-level="3"><span class="h4"><span class="NormalTextRun SCXW203348358 BCX0" data-ccp-parastyle="heading 3">Media and public affairs enquiries</span> </span></h3> </div> <div class="OutlineElement Ltr SCXW203348358 BCX0"> <p class="Paragraph SCXW203348358 BCX0"><span class="NormalTextRun SCXW203348358 BCX0">Please contact our media and public affairs team at </span><span class="NormalTextRun SCXW203348358 BCX0" data-ccp-charstyle="Hyperlink"><a href="mailto:pressoffice@gambleaware.org">pressoffice@gambleaware.org</a></span><span class="NormalTextRun SCXW203348358 BCX0">.</span> </p> </div> <div class="OutlineElement Ltr SCXW203348358 BCX0"> <h3 class="Paragraph SCXW203348358 BCX0" aria-level="3"><span class="h4"><span class="NormalTextRun SCXW203348358 BCX0" data-ccp-parastyle="heading 3">Donations and fundraising enquiries</span> </span></h3> </div> <div class="OutlineElement Ltr SCXW203348358 BCX0"> <p class="Paragraph SCXW203348358 BCX0"><span class="NormalTextRun SCXW203348358 BCX0">Please email </span><span class="NormalTextRun SCXW203348358 BCX0" data-ccp-charstyle="Hyperlink"><a href="mailto:fundraising@gambleaware.org">fundraising@gambleaware.org</a></span><span class="NormalTextRun SCXW203348358 BCX0">.</span> </p> </div> <div class="OutlineElement Ltr SCXW203348358 BCX0"> <h3 class="Paragraph SCXW203348358 BCX0" aria-level="3"><span class="h4"><span class="NormalTextRun SCXW203348358 BCX0" data-ccp-parastyle="heading 3">Research enquiries</span> </span></h3> </div> <div class="OutlineElement Ltr SCXW203348358 BCX0"> <p class="Paragraph SCXW203348358 BCX0"><span class="NormalTextRun SCXW203348358 BCX0">Please email </span><span class="NormalTextRun SCXW203348358 BCX0" data-ccp-charstyle="Hyperlink"><a href="mailto:research@gambleaware.org">research@gambleaware.org</a></span><span class="NormalTextRun SCXW203348358 BCX0">.</span> </p> </div> <div class="OutlineElement Ltr SCXW203348358 BCX0"> <h3 class="Paragraph SCXW203348358 BCX0" aria-level="3"><span class="h4"><span class="NormalTextRun SCXW203348358 BCX0" data-ccp-parastyle="heading 3">Commissioning enquiries</span> </span></h3> </div> <div class="OutlineElement Ltr SCXW203348358 BCX0"> <p class="Paragraph SCXW203348358 BCX0"><span class="NormalTextRun SCXW203348358 BCX0">Please email </span><span class="NormalTextRun SCXW203348358 BCX0" data-ccp-charstyle="Hyperlink"><a href="mailto:commissioning@gambleaware.org">commissioning@gambleaware.org</a></span><span class="NormalTextRun SCXW203348358 BCX0">.</span> </p> </div> <div class="OutlineElement Ltr SCXW203348358 BCX0"> <h3 class="Paragraph SCXW203348358 BCX0" aria-level="3"><span class="h4"><span class="NormalTextRun SCXW203348358 BCX0" data-ccp-parastyle="heading 3">Events enquiries</span> </span></h3> </div> <div class="OutlineElement Ltr SCXW203348358 BCX0"> <p class="Paragraph SCXW203348358 BCX0"><span class="NormalTextRun SCXW203348358 BCX0">Please email </span><a rel="noreferrer noopener" href="mailto:events@gambleaware.org" target="_blank" class="Hyperlink SCXW203348358 BCX0"><span class="NormalTextRun SCXW203348358 BCX0" data-ccp-charstyle="Hyperlink">events@gambleaware.org</span></a><span class="NormalTextRun SCXW203348358 BCX0">.</span> </p> </div> </div> </div> </div> </section> <section class="margin-extra-large" id=3 data-script="table"> <div class="wrap wrap--narrow"> <div class="rte"> <div class="OutlineElement Ltr SCXW11179171 BCX0"> <h2 class="Paragraph SCXW11179171 BCX0" aria-level="2"><span class="NormalTextRun SCXW11179171 BCX0 color-tangerine" data-ccp-parastyle="heading 2">Complaints and concerns</span></h2> </div> <div class="OutlineElement Ltr SCXW11179171 BCX0"> <h3 class="Paragraph SCXW11179171 BCX0" aria-level="3"><span class="NormalTextRun SCXW11179171 BCX0" data-ccp-parastyle="heading 3">How do I raise a complaint or concern about GambleAware’s activities, or commissioned treatment services?</span> </h3> </div> <div class="OutlineElement Ltr SCXW11179171 BCX0"> <p class="Paragraph SCXW11179171 BCX0"><span class="NormalTextRun SCXW11179171 BCX0">We are an independent charity whose trustees are responsible to the Charity Commission. If you have concerns about the ways in which GambleAware is conducting its business, please e-mail </span><a rel="noreferrer noopener" href="mailto:contact@gambleaware.org" target="_blank" class="Hyperlink SCXW11179171 BCX0"><span class="NormalTextRun SCXW11179171 BCX0" data-ccp-charstyle="Hyperlink">info@gambleaware.org</span></a><span class="NormalTextRun SCXW11179171 BCX0"> with as much information as possible to allow us to investigate.</span> </p> </div> <div class="OutlineElement Ltr SCXW11179171 BCX0"> <p class="Paragraph SCXW11179171 BCX0"><span class="NormalTextRun SpellingErrorV2Themed SCXW11179171 BCX0">GambleAware will ensure that those who raise concerns, issues and suspicions about its commissioning role or about the activity of GambleAware staff members and representatives can be confident that information will be treated with appropriate care, on a need-to-know basis, and acted upon appropriately. We will not disclose your identity without your consent unless there are legal reasons that require us to do so.</span> </p> </div> <div class="OutlineElement Ltr SCXW11179171 BCX0"> <p class="Paragraph SCXW11179171 BCX0"><span class="NormalTextRun SCXW11179171 BCX0">As a commissioner of services, we will respond to complaints about how the commissioning role has been undertaken. There may be occasions where we may direct your complaint to the direct provider of the relevant services as this may be a more effective way to respond to your complaint. As a Commissioner, GambleAware may monitor the outcomes for certain complaints where to do so would inform quality reviews and enable lessons learned across the sector.</span></p> </div> <div class="OutlineElement Ltr SCXW11179171 BCX0"> <p class="Paragraph SCXW11179171 BCX0"><span class="NormalTextRun SpellingErrorV2Themed SCXW11179171 BCX0">GambleAware does not usually get involved in individual complaints about providers but if you wish to bring a more general issue around the quality of provider complaint handling or matters you consider we should be aware of as Commissioner of their services, then we would be happy to hear from you at </span><span class="NormalTextRun SCXW11179171 BCX0" data-ccp-charstyle="Hyperlink"><a href="mailto:info@gambleaware.org">info@gambleaware.org</a></span><span class="NormalTextRun SCXW11179171 BCX0">.</span> </p> </div> <div class="OutlineElement Ltr SCXW11179171 BCX0"> <p class="Paragraph SCXW11179171 BCX0"><span class="NormalTextRun SpellingErrorV2Themed SCXW11179171 BCX0">GambleAware considers that timely and empathetic complaint handling is an essential requirement within all the services it commissions and it closely monitors this aspect to ensure quality and continuing improvements.</span> </p> </div> <div class="OutlineElement Ltr SCXW11179171 BCX0"> <p class="Paragraph SCXW11179171 BCX0"><a rel="noopener" href="/media/rinfr101/approved-public-complaints-procedure_feb-2023.pdf" target="_blank" title="Approved Public Complaints Procedure Feb 2023" class="Hyperlink SCXW11179171 BCX0"><span class="NormalTextRun SCXW11179171 BCX0" data-ccp-charstyle="Hyperlink">View GambleAware's full complaints procedure</span></a> <br><br><span class="NormalTextRun SCXW11179171 BCX0">If you are not happy with how GambleAware deals with your complaint, please follow the </span><a rel="noreferrer noopener" href="https://www.gov.uk/complain-about-charity" target="_blank" class="Hyperlink SCXW11179171 BCX0"><span class="NormalTextRun SCXW11179171 BCX0" data-ccp-charstyle="Hyperlink">Government’s advice on the relevant authority to contact</span></a><span class="NormalTextRun SCXW11179171 BCX0">.</span> </p> </div> <div class="OutlineElement Ltr SCXW11179171 BCX0"> <p class="Paragraph SCXW11179171 BCX0"><span class="NormalTextRun SCXW11179171 BCX0">If you would like to complain about a GambleAware commissioned treatment or service, in the first instance, please raise the issue with the organisation which is providing the treatment. If you feel unable to do so, please contact GambleAware by e-mailing </span><a rel="noreferrer noopener" href="mailto:Mailto:contact@gambleaware.org" target="_blank" class="Hyperlink SCXW11179171 BCX0"><span class="NormalTextRun SCXW11179171 BCX0" data-ccp-charstyle="Hyperlink">info@gambleaware.org</span></a><span class="NormalTextRun SCXW11179171 BCX0"> with as much information as possible to allow us to investigate.</span> </p> </div> <div class="OutlineElement Ltr SCXW11179171 BCX0"> <h3 class="Paragraph SCXW11179171 BCX0" aria-level="3"><span class="NormalTextRun SCXW11179171 BCX0" data-ccp-parastyle="heading 3">How do I raise a complaint about a gambling company?</span> </h3> </div> <div class="OutlineElement Ltr SCXW11179171 BCX0"> <p class="Paragraph SCXW11179171 BCX0"><span class="NormalTextRun SCXW11179171 BCX0">For information on how to make a complaint about a gambling company, please </span><a rel="noopener" href="https://www.gamblingcommission.gov.uk/public-and-players/guide/complain-about-a-gambling-business" target="_blank" class="Hyperlink SCXW11179171 BCX0"><span class="NormalTextRun SCXW11179171 BCX0" data-ccp-charstyle="Hyperlink">follow the advice from the Gambling Commission</span></a><span class="NormalTextRun SCXW11179171 BCX0">.</span> </p> </div> </div> </div> </section> <section class="margin-none" id=4 data-script="table"> <div class="wrap wrap--narrow"> <div class="rte"> <div class="OutlineElement Ltr SCXW232397853 BCX0"> <h2 class="Paragraph SCXW232397853 BCX0" aria-level="2"><span class="NormalTextRun SCXW232397853 BCX0 color-tangerine" data-ccp-parastyle="heading 2">Other enquiries</span></h2> </div> <div class="OutlineElement Ltr SCXW232397853 BCX0"> <p class="Paragraph SCXW232397853 BCX0"><span class="NormalTextRun SCXW232397853 BCX0">If you have any other enquiries, please email </span><a rel="noreferrer noopener" href="mailto:info@gambleaware.org" target="_blank" class="Hyperlink SCXW232397853 BCX0"><span class="NormalTextRun SCXW232397853 BCX0" data-ccp-charstyle="Hyperlink">info@gambleaware.org</span></a><span class="NormalTextRun SCXW232397853 BCX0">.</span> </p> </div> </div> </div> </section> <section class="newsletter-form" data-script="modal"> <div class="wrap wrap--narrow" data-script="figure"> <div class="newsletter-form__container"> <h2 class="newsletter-form__container-title h2">Subscribe to our newsletter</h2> <p class="newsletter-form__containe-text body-m">Join our mailing list to keep up to date with our news and insights.</p> <button class="btn btn--primary js-modal-open"> <span>Subscribe</span> <span class="icon font-ico-arrow-right"></span> </button> </div> <div class="modal js-modal js-modal-default" aria-expanded="false"> <div class="wrap"> <div class="modal__container"> <div class="newsletter__content js-service-modal-container" role="dialog" aria-modal="true" aria-labelledby="form-title" tabindex="0"> <button 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see our <a href="https://www.gambleaware.org/privacy-policy">Privacy Policy.</a></p></div> </div> </div> </div> </div> </div> </div> </section> </div> <div class="gleap js-gealp" data-script="gleap"> <div class="wrap"> <div class="gleap__container"> <div class="gleap-title h3">Is this page useful?</div> <div class="gleap__controls"> <div> <button class="btn btn--inverted js-gleap-button js-gleap-yes-button" type="button" data-answer='Yes'>Yes</button> </div> <div> <button class="btn btn--inverted js-gleap-button" type="button" data-answer='No'>No</button> </div> </div> <div class="js-report-button"> <button class="btn btn--secondary js-gleap-button" type="button" data-answer='Report a problem'> Report a problem with this page </button> </div> </div> </div> </div> <section class="contact-banner" > <div class="wrap"> <div class="contact-banner__container"> <div class="contact-banner__column"> <div class="contact-banner__logo-container"> <img class="contact-banner__logo" src="/media/3wslw2i4/gamble-aware-logo.svg" alt="" /> <img class="contact-banner__logo contact-banner__logo--second" src="/media/pusbbkde/contact-logo.svg" alt="" /> </div> <h2 class="contact-banner__title h2">However you’re feeling right now, we’re here to help.</h2> </div> <div class="contact-banner__column"> <div class="contact-banner__subcolumn"> <div class="rte"><p>The <a href="/tools-and-support/national-gambling-support-network/" title="The National Gambling Support Network">National Gambling Support Network</a> helps people struggling with gambling, and people who are worried about someone else’s gambling.</p> <p>Call or chat online to an advisor, and speak one-to-one for confidential advice, information and support.</p> <p><span class="body-small">Delivered by <a rel="noopener" href="https://www.gamcare.org.uk/" target="_blank" title="GamCare">GamCare</a>.</span></p> <p>Available 24/7 • Great Britain only</p></div> </div> <div class="contact-banner__subcolumn"> <a class="cta cta--tangerine-50 js-support-tracking" data-value="Footer" href="/tools-and-support/support-in-your-area/" target="_self" rel="noopener noreferrer" id=""> <span class="icon-start icon font-ico-group"></span> <span> Find support in your area </span> </a> <button type="button" class="cta cta--primary cta--chatbot js-modal-chatbot-open js-tracking-livechat" data-value="Footer"><span class="icon font-ico-chat"></span><span>Live chat</span></button> <div class="modal js-modal-chatbot js-modal-chatbot-default" aria-expanded="false"> <div class="wrap"> <div class="modal__container" data-script="figure"> <div class="chatbot js-service-modal-container" role="dialog" aria-modal="true" aria-labelledby="chatbot-title" tabindex="0"> <div class="modal__head"> <h3 id="chatbot-title" class="chatbot-title h3">Chat with an adviser</h3> <button class="chatbot-button btn-close js-modal-chatbot-close" aria-label="Close Live Chat"> <span>Close</span> <span class="icon font-ico-close" aria-hidden="true"></span> </button> </div> <div class="chatbot__description rte body-s"><p>The National Gambling Helpline’s live chat is free and confidential. If you’re ready to talk, the team are here to listen, 24 hours a day, every day of the year.</p></div> <div class="chatbot__form"> <iframe title="GamCare Chatbot" src=https://app.five9.eu/consoles/ChatConsole/index.html?title=Gamcare%20Chat&tenant=GamCare-%20(thru%20babble)&profiles=GambleAware&showProfiles=true&autostart=true&theme=https%3A%2F%2Fstage-gambleaware.uksouth01.umbraco.io%2Fcss%2Fstyle.min.css%3Fv%3D638671766815059399&surveyOptions=%7B%22showComment%22%3Atrue%2C%22requireComment%22%3Afalse%7D&fields=%7B%22name%22%3A%7B%22value%22%3A%22%22%2C%22show%22%3Atrue%2C%22label%22%3A%22Name%22%7D%2C%22email%22%3A%7B%22value%22%3A%22%22%2C%22show%22%3Atrue%2C%22label%22%3A%22Email%22%7D%2C%22Question%22%3A%7B%22value%22%3A%22%22%2C%22show%22%3Afalse%2C%22label%22%3A%22Question%22%2C%22required%22%3Afalse%7D%2C%22UserLocale%22%3A%7B%22value%22%3A%22en%22%2C%22show%22%3Afalse%7D%7D&playSoundOnMessage=true&allowCustomerToControlSoundPlay=false&showEmailButton=true&useBusinessHours=false&showPrintButton=false&allowUsabilityMenu=false&enableCallback=false&callbackList=&allowRequestLiveAgent=false></iframe> </div> <div class="chatbot__caption rte"> <p>The live chat is delivered by GamCare and only available to people in England, Scotland and Wales. If you’d prefer to speak to an adviser over the phone, call <span class="phone-number"><a href="tel:08088020133">0808 8020 133</a></span>. For information on <a href="tel:08088020133" title="0808 8020 133"></a>how GamCare collect and process data, read the <a rel="noopener" href="https://www.gamcare.org.uk/privacy/privacy-support-and-treatment-services/" target="_blank">GamCare privacy policy</a>.</p> </div> </div> </div> </div> </div> <a class="cta cta--primary cta--phone-number js-tracking-telephone" data-value="Footer" href="tel:08088020133" aria-label="Call 08088020133 National Gambling Support Network"> <span class="font-ico-phone icon" aria-hidden="true"></span> <span>Call 0808 8020 133</span> </a> </div> </div> </div> <div class="modal js-modal-is-uk js-modal-is-uk-default" aria-expanded="false"> <div class="wrap"> <div class="modal__container" data-script="figure"> <div class="chatbot js-service-modal-container" role="dialog" aria-modal="true" aria-labelledby="chatbot-title" tabindex="0"> <div class="modal__head"> <h3 class="sr-only" id="chatbot-title">Information dialog</h3> <div class="chatbot-title h2"><h1><span class="paragraph">It looks like you’re outside the GB</span></h1> <p>Unfortunately, this service is for Great Britain residents only. You can <a rel="noopener" href="https://www.gamcare.org.uk/self-help/links-to-other-support-agencies/international-support-contacts/" target="_blank">find out more about international support here</a>.</p> </div> <button class="chatbot-button chatbot-button--top btn-close js-modal-chatbot-close" aria-label="Close dialog"> <span class="icon font-ico-close" aria-hidden="true"></span> </button> </div> </div> </div> </div> </div> </div> </section> </main> <footer class="footer"> <div class="wrap"> <ul class="footer__nav"> <li class="footer__nav-item"> <a class="link body-s" href="/terms-and-conditions/" target="_self" rel="noopener noreferrer" >Terms and conditions</a> </li> <li class="footer__nav-item"> <a class="link body-s" href="/policies/" target="_self" rel="noopener noreferrer" >Policies</a> </li> <li class="footer__nav-item"> <a class="link body-s" href="/join-our-team/" target="_self" rel="noopener noreferrer" >Join our team</a> </li> <li class="footer__nav-item"> <a class="link body-s" href="/what-we-do/branding-logos/" target="_self" rel="noopener noreferrer" >Branding and logos</a> </li> <li class="footer__nav-item"> <a class="link body-s" href="/donate/" target="_self" rel="noopener noreferrer" >Donate</a> </li> <li class="footer__nav-item"> <a class="link body-s" href="/what-we-do/about-us/" target="_self" rel="noopener noreferrer" >About us</a> </li> <li class="footer__nav-item"> <a class="link body-s" href="/contact-us/" target="_self" rel="noopener noreferrer" >Contact us</a> </li> </ul> <div class="footer__bottom"> <span class="footer__copyright body-s">Copyright 2024 GambleAware®</span> <div class="footer__socials"> <a class="footer__social footer__social--x" href=https://x.com/gambleawaregb?t=0VxH5ZGDq50vzhksa59y5Q&s=09 target="_blank" rel="noopener noreferrer" > <span class="sr-only">x</span> </a> <a class="footer__social footer__social--facebook" href=https://www.facebook.com/@gambleawaregb/ target="_blank" rel="noopener noreferrer" > <span class="sr-only">facebook</span> </a> <a class="footer__social footer__social--instagram" href=https://www.instagram.com/gambleawaregb?igsh=NHB1aGxmcXJlNDVq target="_blank" rel="noopener noreferrer" > <span class="sr-only">instagram</span> </a> </div> </div> </div> </footer> </body> </html> <input type="hidden" value="/umbraco/api/filters/getArticles" id="filtersEndpoint">