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Start boosting efficiency now!"/><link rel="canonical" href="https://platform.text.com/open-agent-app"/><meta property="og:title" content="Text Platform | Chat framework for innovative teams"/><meta property="og:description" content="Messaging APIs, chat widgets and other building blocks of remarkable customer service experience."/><meta property="og:url" content="https://platform.text.com"/><meta property="og:site_name" content="Text Platform"/><meta property="og:locale" content="en_US"/><meta property="og:image" content="https://platform.text.com/og_image_vertical.jpg"/><meta property="og:image:width" content="1200"/><meta property="og:image:height" content="630"/><meta property="og:image:alt" content="Text Platform | Chat framework for innovative teams"/><meta property="og:type" content="website"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:site" content="@TextPlatform"/><meta name="twitter:title" content="Text Platform | Chat framework for 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stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21086)"><path d="m18.044 22-3.558-2.083h-8.3c-.315 0-.616-.108-.839-.301A.963.963 0 0 1 5 18.889v-6.166c0-.272.125-.534.347-.726.223-.193.524-.301.839-.301h10.672c.314 0 .616.108.838.3a.964.964 0 0 1 .348.727V22ZM11.522 9.087a3.043 3.043 0 1 0 0-6.087 3.043 3.043 0 0 0 0 6.087Z"></path></g><defs><clipPath id="clip0_4969_21086"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Open Agent App</span><small>A rich and extendable messaging application for teams that value productivity</small></div></a></li><li><a href="/open-chat-widget"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22702)"><path d="m22 14-3.546-2h-8.272a1.3 1.3 0 0 1-.836-.293A.929.929 0 0 1 9 11V5a.93.93 0 0 1 .346-.707c.222-.188.522-.293.836-.293h10.636a1.3 1.3 0 0 1 .836.293A.93.93 0 0 1 22 5v9Zm-8 .546v1.818a.87.87 0 0 1-.293.642c-.187.17-.442.267-.707.267H6L3 19.5v-8.59a.87.87 0 0 1 .293-.644C3.48 10.096 3.735 10 4 10h2"></path></g><defs><clipPath id="clip0_4969_22702"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Open Chat Widget</span><small>A beautiful tool for creative designers and demanding developers</small></div></a></li><li><a href="/omnichannel"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><path stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M14.303 12.527a3 3 0 1 0-6 0 3 3 0 0 0 6 0ZM13.827 4.749a1.006 1.006 0 1 1 1.935-.554 1.006 1.006 0 0 1-1.935.554ZM12.478 19.806a1.007 1.007 0 1 1 1.935-.555 1.007 1.007 0 0 1-1.935.555ZM3.645 7.614A1.007 1.007 0 1 1 5.58 7.06a1.007 1.007 0 0 1-1.935.554ZM2.322 17.614a1.007 1.007 0 1 1 1.935-.554 1.007 1.007 0 0 1-1.935.554ZM19.743 15.011a1.007 1.007 0 1 1 1.935-.554 1.007 1.007 0 0 1-1.935.554ZM8.303 11.027l-3-3M7.755 14.012 3.77 16.95M11.6 15.527l1.203 2.5M12.266 9.428 14.667 5.1M14.302 13.56l4.883.816"></path></svg><div><span>Omnichannel APIs</span><small>Your entire messaging communication in one clean interface</small></div></a></li><li><a href="/data-and-reporting"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22726)"><path d="M19.056 4H3.944C3.423 4 3 4.448 3 5v10c0 .552.423 1 .944 1h15.112c.521 0 .944-.448.944-1V5c0-.552-.423-1-.944-1ZM2 19h19M3.035 16 2 19M20 16l1 3"></path><path d="m7 12 3-3 2 2 3-3"></path></g><defs><clipPath id="clip0_4969_22726"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Data & Reporting APIs</span><small>Build custom reports from your data and analyze them as you see fit</small></div></a></li><li><a href="/api-collection"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21153)"><path d="M12.5 3 4 7l8.5 4L21 7l-8.5-4ZM4 12l8.5 4 8.5-4M4 17l8.5 4 8.5-4M4 12l2.125-1M21 12l-2.125-1M4 17l2.125-1M21 17l-2.125-1"></path></g><defs><clipPath id="clip0_4969_21153"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>API Collection</span><small>Technological assets powering our industry-leading messaging solutions</small></div></a></li><li><a href="/api-usage"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g clip-path="url(#clip0_4969_21142)"><path stroke="#000" stroke-width="2" d="M11.78 4.003a8 8 0 1 1-6.286 12.653"></path><mask id="path-2-inside-1_4969_21142" fill="#fff"><path d="M11.184 20.963a9 9 0 1 1 2.944-17.708l-.47 1.929a7.015 7.015 0 1 0-2.294 13.802l-.18 1.977Z"></path></mask><path stroke="#000" stroke-width=".6" d="M11.184 20.963a9 9 0 1 1 2.944-17.708l-.47 1.929a7.015 7.015 0 1 0-2.294 13.802l-.18 1.977Z" mask="url(#path-2-inside-1_4969_21142)"></path></g><defs><clipPath id="clip0_4969_21142"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>API Usage</span><small>See the status of your API usage and perform development management actions</small></div></a></li></ul><div class="Dropdown_news__xvRKZ"><div class="Dropdown_newsContent__h9PMH"><div class="Dropdown_newsHeader__gWU2C"><span>See what's buzzing</span><a href="/resource-center/updates/text-platform-api-usage"><img alt="Read about new API Usage reports and changes in the Text Platform" fetchPriority="high" width="287" height="160" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fheader-products.png&w=384&q=75 1x, /_next/image?url=%2Fimages%2Fheader-products.png&w=640&q=75 2x" src="/_next/image?url=%2Fimages%2Fheader-products.png&w=640&q=75"/></a></div><div class="Dropdown_newsMain__pPHp0"><a class="Dropdown_newsArticle___Hg9q" href="/resource-center/updates/text-platform-api-usage"><p class="text-bold">New API Usage reports and changes in the Text Platform</p><p>Read about the new API Usage reports and changes in billing for private API use to optimize your private apps’ performance and payments.</p><span>Read <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></span></a></div></div></div></div></div></li><li tabindex="0"><span class="Menu_item__34Yok" data-active="false">Developer Program <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#a)" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round"><path d="m7 10 5 5M17 10l-5 5"></path></g><defs><clipPath id="a"><path fill="#fff" d="M24 0v24H0V0z"></path></clipPath></defs></svg></span><div data-show="false" class="Dropdown_wrapper__4eJOS"><div class="Dropdown_content__DXngp"><ul class="Dropdown_list__Zbb83"><li><a href="/developer-program"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4970_23248)"><path d="m21 21.5-4.023-4.023M4.026 14.216a7.016 7.016 0 0 0 7.69 3.07 7.012 7.012 0 0 0 5.217-7.744 7 7 0 0 0-7.118-6.035 7.021 7.021 0 0 0-6.821 6.385"></path><path d="M1.686 6.516 2.72 10.38l3.864-1.035"></path></g><defs><clipPath id="clip0_4970_23248"><path fill="#fff" d="M0 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fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>App Templates</span><small>Application templates created to kickstart your development process</small></div></a></li><li><a href="/resource-center/tutorials"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21899)"><path d="M16.501 19.794a9 9 0 1 0-9-15.589 9 9 0 0 0 9 15.59Z"></path><path d="m9.602 16.848 7.794-4.5L9.499 7.67l.103 9.178Z"></path></g><defs><clipPath id="clip0_4969_21899"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Videos</span><small>A library of hands-on video tutorials about programming and app development</small></div></a></li><li><a href="https://status.livechat.com/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21909)"><path d="M3 14 14 3M10 3h4v4M10 17v4h4M21 10 10 21"></path></g><defs><clipPath id="clip0_4969_21909"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>API Status</span><small>Status page with live information about the current status of our products</small></div></a></li><li><a href="/developer-terms"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21921)"><path d="M9.615 20H7a2 2 0 0 1-2-2V6a2 2 0 0 1 2-2h8a2 2 0 0 1 2 2v8M14 19l2 2 4-4M9 8h4M9 12h2"></path></g><defs><clipPath id="clip0_4969_21921"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Developer Terms</span><small>Your legal rights, responsibilities, and the conditions for joining the Text Developer Program</small></div></a></li><li><a href="/marketplace-guidelines"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21933)"><path d="M3 19a9 9 0 0 1 9 0 9 9 0 0 1 9 0M3 6a9 9 0 0 1 9 0 9 9 0 0 1 9 0M3 6v13M12 6v13M21 6v13"></path></g><defs><clipPath id="clip0_4969_21933"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Marketplace Guidelines</span><small>A set of guidelines to follow for developers who publish their apps on the Text Marketplace</small></div></a></li><li><a href="/tools"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#2C3331" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_5499_46475)"><path d="M3 21h4L20 8a2.829 2.829 0 0 0-4-4L3 17v4ZM14.5 5.5l4 4"></path><path d="M12 8 7 3 3 7l5 5M7 8 5.5 9.5M16 12l5 5-4 4-5-5M16 17l-1.5 1.5"></path></g><defs><clipPath id="clip0_5499_46475"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Tools</span><small>A suite of developer tools to automate routine tasks and fast-track your daily workflows</small></div></a></li></ul><div class="Dropdown_news__xvRKZ"><div class="Dropdown_newsContent__h9PMH"><div class="Dropdown_newsHeader__gWU2C"><a href="/resource-center"><img alt="Elevate your skills with our Resource Center" fetchPriority="high" width="287" height="160" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fheader-resource-center.png&w=384&q=75 1x, /_next/image?url=%2Fimages%2Fheader-resource-center.png&w=640&q=75 2x" src="/_next/image?url=%2Fimages%2Fheader-resource-center.png&w=640&q=75"/></a></div><div class="Dropdown_newsMain__pPHp0"><div class="Dropdown_newsRecents__mngyV"><p>recent articles</p><ul><li><a href="/resource-center/updates/text-mining-nlp"><span>Text Mining and Natural Language Processing: Transforming Text into Value</span></a></li><li><a href="/resource-center/updates/developer-starter-pack"><span>Developer Starter Pack: The Most Useful Resources to Start Building Apps</span></a></li><li><a href="/resource-center/updates/how-to-make-money-coding"><span>How to Make Money Coding: Strategies for 2024</span></a></li></ul></div></div></div></div></div></div></li><li tabindex="0"><span class="Menu_item__34Yok" data-active="false">Documentation <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#a)" stroke="currentColor" stroke-width="1" stroke-linecap="round" stroke-linejoin="round"><path d="m7 10 5 5M17 10l-5 5"></path></g><defs><clipPath id="a"><path fill="#fff" d="M24 0v24H0V0z"></path></clipPath></defs></svg></span><div data-show="false" class="Dropdown_wrapper__4eJOS"><div class="Dropdown_content__DXngp"><ul class="Dropdown_list__Zbb83"><li><a href="https://platform.text.com/docs/getting-started/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22659)"><path d="M4 13a8 8 0 0 1 7 7 6 6 0 0 0 3-5 9 9 0 0 0 6-8 3 3 0 0 0-3-3 9 9 0 0 0-8 6 6 6 0 0 0-5 3"></path><path d="M7 14a6 6 0 0 0-3 6 6 6 0 0 0 6-3M15 10a1 1 0 1 0 0-2 1 1 0 0 0 0 2Z"></path></g><defs><clipPath id="clip0_4969_22659"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Getting Started</span><small>Learn how the Platform can help you grow your business</small></div></a></li><li><a href="https://platform.text.com/docs/authorization/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22666)"><path d="M4 5a1 1 0 0 1 1-1h14a1 1 0 0 1 1 1v14a1 1 0 0 1-1 1H5a1 1 0 0 1-1-1V5ZM4 8h16M8 4v4"></path><path d="M9.5 14.5 11 16l3-3"></path></g><defs><clipPath id="clip0_4969_22666"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Authorization</span><small>The ultimate guide about authorization flows you can implement in integrations</small></div></a></li><li><a href="https://platform.text.com/docs/messaging/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22678)"><path d="M4 19.5V8.397c0-.769.316-1.505.879-2.049A3.055 3.055 0 0 1 7 5.5h10c.796 0 1.559.305 2.121.848.563.544.879 1.28.879 2.049v5.793c0 .768-.316 1.505-.879 2.048a3.055 3.055 0 0 1-2.121.848H8L4 19.5Zm8-8.5v.01M8 11v.01m8-.01v.01"></path></g><defs><clipPath id="clip0_4969_22678"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Messaging</span><small>Learn about concepts like chat, thread, and routing, all essential to understanding Messaging API</small></div></a></li><li><a href="https://platform.text.com/docs/extending-agent-app/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_21086)"><path d="m18.044 22-3.558-2.083h-8.3c-.315 0-.616-.108-.839-.301A.963.963 0 0 1 5 18.889v-6.166c0-.272.125-.534.347-.726.223-.193.524-.301.839-.301h10.672c.314 0 .616.108.838.3a.964.964 0 0 1 .348.727V22ZM11.522 9.087a3.043 3.043 0 1 0 0-6.087 3.043 3.043 0 0 0 0 6.087Z"></path></g><defs><clipPath id="clip0_4969_21086"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Agent App</span><small>Extend the LiveChat or HelpDesk App with widgets, buttons, and other UI elements</small></div></a></li><li><a href="https://platform.text.com/docs/extending-chat-widget/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22702)"><path d="m22 14-3.546-2h-8.272a1.3 1.3 0 0 1-.836-.293A.929.929 0 0 1 9 11V5a.93.93 0 0 1 .346-.707c.222-.188.522-.293.836-.293h10.636a1.3 1.3 0 0 1 .836.293A.93.93 0 0 1 22 5v9Zm-8 .546v1.818a.87.87 0 0 1-.293.642c-.187.17-.442.267-.707.267H6L3 19.5v-8.59a.87.87 0 0 1 .293-.644C3.48 10.096 3.735 10 4 10h2"></path></g><defs><clipPath id="clip0_4969_22702"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Chat Widget</span><small>Make use of Moments and Rich messages, and build custom solutions inside the Chat Widget</small></div></a></li><li><a href="https://platform.text.com/docs/management/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g clip-path="url(#clip0_4969_22713)"><path stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 20.5a9 9 0 1 0 0-18 9 9 0 0 0 0 18ZM12 13.5v6M9.999 11.468 3.5 10.5M14 11.468l6.498-.968"></path><circle cx="12" cy="11.5" r="3" fill="#1B1B20"></circle></g><defs><clipPath id="clip0_4969_22713"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Management</span><small>Use the Configuration API for management actions to set up bot agents, webhooks, and properties</small></div></a></li><li><a href="https://platform.text.com/docs/data-reporting/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#1B1B20" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22726)"><path d="M19.056 4H3.944C3.423 4 3 4.448 3 5v10c0 .552.423 1 .944 1h15.112c.521 0 .944-.448.944-1V5c0-.552-.423-1-.944-1ZM2 19h19M3.035 16 2 19M20 16l1 3"></path><path d="m7 12 3-3 2 2 3-3"></path></g><defs><clipPath id="clip0_4969_22726"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Data & Reporting</span><small>Extract data from your LiveChat Reports to perform an in-depth data analysis</small></div></a></li><li><a href="https://platform.text.com/docs/monetization/"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="#000" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#clip0_4969_22739)"><path d="M9 14c0 1.657 2.686 3 6 3s6-1.343 6-3-2.686-3-6-3-6 1.343-6 3Z"></path><path d="M9 14v4c0 1.656 2.686 3 6 3s6-1.344 6-3v-4M3 6c0 1.072 1.144 2.062 3 2.598s4.144.536 6 0c1.856-.536 3-1.526 3-2.598 0-1.072-1.144-2.062-3-2.598s-4.144-.536-6 0C4.144 3.938 3 4.928 3 6Z"></path><path d="M3 6v10c0 .888.772 1.45 2 2"></path><path d="M3 11c0 .888.772 1.45 2 2"></path></g><defs><clipPath id="clip0_4969_22739"><path fill="#fff" d="M0 0h24v24H0z"></path></clipPath></defs></svg><div><span>Monetization</span><small>Discover how to monetize your apps and generate passive income</small></div></a></li></ul><div class="Dropdown_news__xvRKZ"><div class="Dropdown_newsContent__h9PMH"><div class="Dropdown_newsHeader__gWU2C"><a href="https://platform.text.com/docs/management/changelog#bots-1"><img alt="Read about Bot templates" fetchPriority="high" width="287" height="160" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Fheader-documentation.png&w=384&q=75 1x, /_next/image?url=%2Fimages%2Fheader-documentation.png&w=640&q=75 2x" src="/_next/image?url=%2Fimages%2Fheader-documentation.png&w=640&q=75"/></a></div><div class="Dropdown_newsMain__pPHp0"><a class="Dropdown_newsArticle___Hg9q" href="https://platform.text.com/docs/management/changelog#bots-1"><p class="text-bold">New bots mechanism: Bot templates</p><p>Discover our new, more optimal way to create and manage bots in your apps with bot templates. Available from the v3.5 of the Configuration API.</p><span>Read <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></span></a><a class="Dropdown_discordBtn__yapi9" href="https://discord.com/invite/gRzwSaCxg4" target="_blank" rel="noreferrer noopener">Join Discord community <svg xmlns="http://www.w3.org/2000/svg" width="40" height="40" viewBox="0 0 48 48" fill="none"><path fill="currentColor" d="M35.454 14.01A28.141 28.141 0 0 0 28.646 12a18.241 18.241 0 0 0-.872 1.701 26.594 26.594 0 0 0-7.545 0A17.76 17.76 0 0 0 19.346 12a28.046 28.046 0 0 0-6.813 2.015C8.224 20.132 7.056 26.097 7.64 31.978a27.914 27.914 0 0 0 8.35 4.02 19.315 19.315 0 0 0 1.788-2.768 18.084 18.084 0 0 1-2.816-1.287c.236-.165.467-.337.69-.513 5.43 2.386 11.33 2.386 16.695 0 .226.177.457.348.69.513a18.04 18.04 0 0 1-2.82 1.29A19.238 19.238 0 0 0 32.004 36a27.86 27.86 0 0 0 8.355-4.022c.685-6.817-1.17-12.728-4.906-17.968ZM18.518 28.361c-1.63 0-2.967-1.43-2.967-3.17 0-1.741 1.309-3.174 2.967-3.174 1.659 0 2.995 1.43 2.967 3.174.003 1.74-1.308 3.17-2.967 3.17Zm10.964 0c-1.63 0-2.967-1.43-2.967-3.17 0-1.741 1.308-3.174 2.967-3.174 1.658 0 2.995 1.43 2.967 3.174 0 1.74-1.309 3.17-2.967 3.17Z"></path></svg></a></div></div></div></div></div></li></ul></nav></div><div data-focus-guard="true" tabindex="-1" style="width:1px;height:0px;padding:0;overflow:hidden;position:fixed;top:1px;left:1px"></div></div><a class="cta cta--primary" href="https://accounts.livechat.com/?client_id=49aba739e5310548611ec9a209f7ac03&redirect_uri=https%3A%2F%2Fplatform.text.com%2Fconsole%2F&response_type=token&source_id=header_cta&source_type=website&source_url=https%3a%2f%2fplatform.text.com/open-agent-app">Start building</a></div></header><main><section class="hero_heroSection__3nINd"><div class="hero_heroContainer___qsY9"><h1 class="text-6xl">Open Agent App</h1><p class="undefined text-lg">A unified operating system for teams<br/>that value productivity</p><a class="cta cta--primary text-bold" href="#top-features">Read more</a><div class="hero_imgsContainer__Cs2XE"><img alt="" fetchPriority="high" width="1310.38" height="305" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Foaa-hero.png&w=1920&q=75 1x, /_next/image?url=%2Fimages%2Foaa-hero.png&w=3840&q=75 2x" src="/_next/image?url=%2Fimages%2Foaa-hero.png&w=3840&q=75"/></div></div></section><section id="top-features" class="features_featuresSection__Mtt38"><div class="features_featuresContainer__YZW5B"><h2 class="text-5xl">Top features overview</h2><div class="TopFeatures_container__HW8Aa"><div><h4 class="text-xl text-bold"><span class="text-accent--primary"><iframe></span> Apps</h4><div><p>Embed apps and widgets in various locations of the Agent App.<strong> Provide new tools for users and agents.</strong></p><a href="https://platform.text.com/docs/extending-ui/extending-agent-app#app-locations" class="cta cta--text text-xs text-bold">Read more<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></a></div></div><div><h4 class="text-xl text-bold">Webhook <br /><span class="text-accent--primary">Automations</span></h4><div><p>Private automations and schedulers can save loads of time. Integrate LiveChat with in-house software via webhooks.</p><a href="https://platform.text.com/docs/getting-started/guides/webhook-apps/" class="cta cta--text text-xs text-bold">Read more<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></a></div></div><div><h4 class="text-xl text-bold"><span class="text-accent--primary">Design</span> System</h4><div><p>Bootstrap your apps and widgets in no time with ready-to-use React components or pure CSS.</p><a href="https://platform.text.com/docs/extending-ui/extending-agent-app/design-system/" class="cta cta--text text-xs text-bold">Read more<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></a></div></div></div></div></section><section class="get-package_getPackageSection__pU78d"><div class="get-package_getPackageContainer__0BEle"><h2 class="text-5xl text-center">Get <span class="text-accent--primary">the whole</span> package</h2><div class="get-package_featuresVert__dPn01"><div class="FeatureCard_featureCard__Mgteu bg-dark--tertiary FeatureCard_vertical__60pBZ"><div class="FeatureCard_textContent__X7GdD"><h3 class="text-xl text-bold mb-5">One control center for the<br /> entire team</h3><p class="text-base">Easy to integrate with 3rd party software and in-house solutions. Multiple integration interfaces allow for building an ideal working environment that helps to stay productive.</p></div><img alt="Chat widget for a multitude of use cases" loading="lazy" width="674" height="382" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Foaa-control-center.png&w=750&q=75 1x, /_next/image?url=%2Fimages%2Foaa-control-center.png&w=1920&q=75 2x" src="/_next/image?url=%2Fimages%2Foaa-control-center.png&w=1920&q=75"/></div><div class="FeatureCard_featureCard__Mgteu bg-dark--tertiary FeatureCard_vertical__60pBZ"><div class="FeatureCard_textContent__X7GdD"><h3 class="text-xl text-bold mb-5">Built with open-source<br /> Design System</h3><p class="text-base">Use the same building blocks we do. Build new features for LiveChat that look and feel exactly as if they were shipped natively. Don’t waste your time on developing the UI from scratch.</p></div><img alt="Fully accessible chat widget" loading="lazy" width="674" height="413" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Foaa-design-system.png&w=750&q=75 1x, /_next/image?url=%2Fimages%2Foaa-design-system.png&w=1920&q=75 2x" src="/_next/image?url=%2Fimages%2Foaa-design-system.png&w=1920&q=75"/></div></div><div class="get-package_numbersContainer__ynwPj"><p class="text-11xl text-normal">+100 000</p><div class="get-package_numbersText__4Uj5w"><p class="text-lg">users are chatting via Agent App every day</p><div><h4 class="text-xl text-bold">Proudly handles <span class="text-accent--primary">30M conversations</span> every month</h4><p>Hundreds of thousands of websites use our widget to provide the best quality of customer care. Our servers deal with millions of chats every week, all of them handled with the same Agent App.</p></div></div></div></div></section><section class="tailored_tailorWrapper__zSYTY"><div class="container"><div class="tailored_tailorGrid__wUX7x"><h3 class="text-3xl">Tailor-made to suit your <span class="text-accent--primary">needs</span></h3><div><img alt="Shipped with SKDs" loading="lazy" width="72" height="72" decoding="async" data-nimg="1" style="color:transparent" src="/_next/static/media/puzzle.7dff863b.svg"/><h4 class="text-lg text-bold">Well-designed & battle-tested</h4><p>Get the same SDKs we build the native LiveChat Widget with. No private APIs!</p></div><div><img alt="Shipped with APIs" loading="lazy" width="72" height="72" decoding="async" data-nimg="1" style="color:transparent" src="/_next/static/media/cloud-computing.306051e5.svg"/><h4 class="text-lg text-bold">Webhooks and automations</h4><p>Set up webhooks to automate work and integrate with in-house software.</p></div><div><img alt="+21 years in active development" loading="lazy" width="72" height="72" decoding="async" data-nimg="1" style="color:transparent" src="/_next/static/media/tool.3b316478.svg"/><h4 class="text-lg text-bold">Open for apps & integrations</h4><p>Extend the LiveChat App with public or custom-built integrations that suit your team’s needs.</p></div></div></div></section><section class="personalize_personalizeSection__ZDFlo"><div class="personalize_personalizeContainer__JTgz9"><h2 class="text-5xl">Personalize your workflow<br/>with <span class="text-accent--primary">customizable solutions</span></h2><p class="text-lg">We built LiveChat App so it supports efficient and productive work<br/>of customer service reps.</p><div class="personalize_carouselWrapper__vWb0Z"><div class="Carousel_carouselContainer__EvT6o"><div class="Carousel_btnsContainer__XHFlB" role="tablist"><button class="Carousel_btn__0JiiA" data-active="true" aria-label="Entire screen for your app" aria-selected="true" role="tab">Dedicated space</button><button class="Carousel_btn__0JiiA" data-active="false" aria-label="Fully customizable widgets at hand" aria-selected="false" role="tab">Customize</button><button class="Carousel_btn__0JiiA" data-active="false" aria-label="Contextual integration interfaces" aria-selected="false" role="tab">Usability</button></div><div class="Carousel_gallery__yY90I" aria-atomic="false" aria-live="off"><div class="Carousel_item__dMdr8" role="tabpanel" data-testid="carousel-item" aria-labelledby="Entire screen for your app" data-show="true"><div class="Carousel_textContent__gM_OH"><h4 class="text-3xl">Entire screen for your app</h4><p class="text-lg">Big apps require more space. Leverage the area of the entire Agent’s screen and mount your app right in the main dock. Add notification badges to draw attention.</p></div><img alt="Entire screen for your app" loading="lazy" width="515" height="491" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Foaa-carousel-1.png&w=640&q=75 1x, /_next/image?url=%2Fimages%2Foaa-carousel-1.png&w=1080&q=75 2x" src="/_next/image?url=%2Fimages%2Foaa-carousel-1.png&w=1080&q=75"/></div><div class="Carousel_item__dMdr8" role="tabpanel" data-testid="carousel-item" aria-labelledby="Fully customizable widgets at hand" data-show="false"><div class="Carousel_textContent__gM_OH"><h4 class="text-3xl">Fully customizable widgets at hand</h4><p class="text-lg">Load helpful widgets right into Customer Details panel. Update information on the fly and provide interactive elements for Agents’ convenience.</p></div><img alt="Fully customizable widgets at hand" loading="lazy" width="515" height="491" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Foaa-carousel-2.png&w=640&q=75 1x, /_next/image?url=%2Fimages%2Foaa-carousel-2.png&w=1080&q=75 2x" src="/_next/image?url=%2Fimages%2Foaa-carousel-2.png&w=1080&q=75"/></div><div class="Carousel_item__dMdr8" role="tabpanel" data-testid="carousel-item" aria-labelledby="Contextual integration interfaces" data-show="false"><div class="Carousel_textContent__gM_OH"><h4 class="text-3xl">Contextual integration interfaces</h4><p class="text-lg">Context is the king of usability. Provide smooth user experience with contextual buttons, widgets and other interactive elements.</p></div><img alt="Contextual integration interfaces" loading="lazy" width="515" height="491" decoding="async" data-nimg="1" style="color:transparent" srcSet="/_next/image?url=%2Fimages%2Foaa-carousel-3.png&w=640&q=75 1x, /_next/image?url=%2Fimages%2Foaa-carousel-3.png&w=1080&q=75 2x" src="/_next/image?url=%2Fimages%2Foaa-carousel-3.png&w=1080&q=75"/></div></div></div></div></div></section><section class="customize_customizeWrapper__m_Bmb"><div class="container text-center"><h2 class="text-5xl">Tailor the Agent App<br/>experience to your needs</h2><p class="text-lg">We provide a set of real-time Messaging APIs, which allow you to<br/>build an agent app from the ground up. 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xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></a></div><div class="SeeOtherProducts_item__uYI_7"><h4 class="text-xl text-bold">Reporting APIs</h4><p class="text-base">Build data-driven dashboards and advanced reporting tools.</p><a class="cta cta--text text-bold text-sm" href="/data-and-reporting">Learn more <svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24"><g stroke="currentColor" stroke-linecap="round" stroke-linejoin="round" stroke-width="2" clip-path="url(#a)"><path d="M5 12h14m-4 4 4-4m-4-4 4 4"></path></g><defs><clipPath id="a"><path fill="currentColor" d="M0 0h24v24H0z"></path></clipPath></defs></svg></a></div><div 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xmlns="http://www.w3.org/2000/svg"><path d="M10.5 20c5.5228 0 10-4.4772 10-10 0-5.52285-4.4772-10-10-10C4.97715 0 .5 4.47715.5 10c0 5.5228 4.47715 10 10 10Z" fill="#767680"></path><path d="M14.2539 6.45124c-.7001-.33352-1.4487-.57592-2.2314-.71394-.0961.17694-.2084.41492-.2858.60424-.832-.12739-1.6563-.12739-2.47303 0-.07741-.18932-.19226-.4273-.28924-.60424-.7835.13802-1.53298.38131-2.23311.71571-1.41218 2.17273-1.795 4.29149-1.60359 6.38019.93663.7122 1.84434 1.1448 2.73673 1.4279.22033-.3088.41684-.637.58613-.9829-.32241-.1247-.63122-.2787-.923-.4574.07741-.0584.15312-.1194.22628-.1822 1.77968.8475 3.71333.8475 5.47173 0 .074.0628.1498.1238.2263.1822-.2926.1796-.6023.3335-.9247.4583.1693.345.365.6741.5861.9828.8933-.2831 1.8018-.7157 2.7385-1.4287.2246-2.4213-.3837-4.52063-1.6079-6.38196ZM8.70305 11.5487c-.53424 0-.97236-.5078-.97236-1.1262 0-.61838.42876-1.12706.97236-1.12706.54361 0 .98172.50778.97237 1.12706.00084.6184-.42876 1.1262-.97237 1.1262Zm3.59345 0c-.5343 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