Managing parental consent - Microsoft Support

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type="button" f-multi-parent="true" aria-expanded="false" data-m='{"cN":"GlobalNav_PCsAndDevices_nonnav","id":"nn2c11c2c1c9c2m1r1a1","sN":2,"aN":"c11c2c1c9c2m1r1a1"}'>PCs & Devices </button> <ul aria-hidden="true" aria-labelledby="uhf-navspn-shellmenu_51-span"> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_PCsAndTablets_cont","cT":"Container","id":"c3c11c2c1c9c2m1r1a1","sN":3,"aN":"c11c2c1c9c2m1r1a1"}'> <a id="shellmenu_52" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/pc?icid=CNavDevicesPC" data-m='{"cN":"GlobalNav_More_PCsAndDevices_PCsAndTablets_nav","id":"n1c3c11c2c1c9c2m1r1a1","sN":1,"aN":"c3c11c2c1c9c2m1r1a1"}'>Computers</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_PCsAndDevices_ShopXbox_cont","cT":"Container","id":"c4c11c2c1c9c2m1r1a1","sN":4,"aN":"c11c2c1c9c2m1r1a1"}'> <a id="shellmenu_53" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/xbox?icid=CNavDevicesXbox" 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href="https://www.xbox.com/en-us/games/store/xbox-game-pass-ultimate/cfq7ttc0khs0?icid=CNavAllXboxGamePassUltimate" data-m='{"cN":"GlobalNav_More_Entertainment_XboxGamePassUltimate_nav","id":"n1c3c12c2c1c9c2m1r1a1","sN":1,"aN":"c3c12c2c1c9c2m1r1a1"}'>Xbox Game Pass Ultimate</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_PC_Game_Pass_cont","cT":"Container","id":"c4c12c2c1c9c2m1r1a1","sN":4,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_60" class="js-subm-uhf-nav-link" href="https://www.xbox.com/en-us/games/store/pc-game-pass/cfq7ttc0kgq8?icid=CNavAllPCGamePass" data-m='{"cN":"GlobalNav_More_Entertainment_PC_Game_Pass_nav","id":"n1c4c12c2c1c9c2m1r1a1","sN":1,"aN":"c4c12c2c1c9c2m1r1a1"}'>PC Game Pass</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_XboxGames_cont","cT":"Container","id":"c5c12c2c1c9c2m1r1a1","sN":5,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_61" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/b/xboxgames?icid=CNavGamesXboxGames" data-m='{"cN":"GlobalNav_More_Entertainment_XboxGames_nav","id":"n1c5c12c2c1c9c2m1r1a1","sN":1,"aN":"c5c12c2c1c9c2m1r1a1"}'>Xbox games</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_PCGames_cont","cT":"Container","id":"c6c12c2c1c9c2m1r1a1","sN":6,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_62" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/games/windows?icid=CNavGamesWindowsGames" data-m='{"cN":"GlobalNav_More_Entertainment_PCGames_nav","id":"n1c6c12c2c1c9c2m1r1a1","sN":1,"aN":"c6c12c2c1c9c2m1r1a1"}'>PC and Windows games</a> </li> <li class="js-nav-menu single-link" data-m='{"cN":"More_Entertainment_MoviesAndTV_cont","cT":"Container","id":"c7c12c2c1c9c2m1r1a1","sN":7,"aN":"c12c2c1c9c2m1r1a1"}'> <a id="shellmenu_63" class="js-subm-uhf-nav-link" href="https://www.microsoft.com/en-us/store/movies-and-tv?icid=TopNavMoviesTv" 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class="supAppliesToSection" ms.cmpgrp="applies_to" aria-label="Products this article applies to" dir="ltr"> <div id="supAppliesToTableContainer"> <details id="supAppliesToList"><summary aria-label="Press the Enter key to expand the full list of Office versions that this help article applies to." class="contentToggle">Applies To</summary><span class="appliesToItem">Microsoft account</span> <span class="appliesToItem">Microsoft account dashboard</span> </details> </div> </section> <div class="ocpArticleContent"> <div class="ucsPromotionContainer"></div> </div> <div id="ucsRailInlineContainer"></div> <article class="ocpArticleContent"><section class="ocpIntroduction"> <p>Helping users safely navigate web, app, and game content is one of Microsoft’s top priorities. If you live in a region that requires permission to create an account and access Microsoft services, you may be prompted to request or give parental consent.</p> </section><div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ET-button" aria-controls="ID0ET-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">Why am I required to provide consent even though I am above statutory age? </div></button></h2> <div class="ocpebw" id="ID0ET-panel" aria-labelledby="ID0ET-button" role="region"> <div class="ocpExpandoBody"> <p>The birthdate on your account indicates that you're underage. Use our interactive tool to help guide you to the right steps to correct it.</p> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2191310" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Start</a> </p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ER-button" aria-controls="ID0ER-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">Why am I being asked to provide additional consent? </div></button></h2> <div class="ocpebw" id="ID0ER-panel" aria-labelledby="ID0ER-button" role="region"> <div class="ocpExpandoBody"> <p>There is requirement in your location that requires Microsoft to ask for consent again. </p> <p>Learn more about <a href="/en-us/account-billing/how-to-provide-additional-consent-for-children-s-accounts-a12c80cd-81c5-4dd2-a548-2e785aa65b46" class="ocpArticleLink" data-bi-type="anchor">how to provide additional consent</a>.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EP-button" aria-controls="ID0EP-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">How to provide parental consent</div></button></h2> <div class="ocpebw" id="ID0EP-panel" aria-labelledby="ID0EP-button" role="region"> <div class="ocpExpandoBody"> <p>If they have requested your consent, click the link in your email request, sign into your Microsoft account and approve. </p> <p>If you cannot access your account, the child may lose access to their account. You should attempt to recover the adult account <a href="https://go.microsoft.com/fwlink/?linkid=2218028" target="_blank" class="ocpExternalLink" data-bi-type="anchor">here</a>.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Notes: </b></p> <ul class="ocpAlertSectionListContainer"> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>For customers in South Korea, use I-PIN to provide parental consent or verify your age.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Once you’ve confirmed that you’re an adult, you can use your Microsoft account to approve additional family member accounts with no extra steps.</p> <meta itemprop="position" content="2"> </li> </ul> </div> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EN-button" aria-controls="ID0EN-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">How can I request parental consent?</div></button></h2> <div class="ocpebw" id="ID0EN-panel" aria-labelledby="ID0EN-button" role="region"> <div class="ocpExpandoBody"> <p>If a parent/guardian removes consent and the child account is removed from a Family Group the child account should automatically prompt for consent the next time you sign in.</p> <p>If that does not happen, click below to sign in and repeat the consent request.</p> <p> <a href="https://go.microsoft.com/fwlink/?linkid=2200820" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Sign in</a> </p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EL-button" aria-controls="ID0EL-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">How to remove parental consent</div></button></h2> <div class="ocpebw" id="ID0EL-panel" aria-labelledby="ID0EL-button" role="region"> <div class="ocpExpandoBody"> <p>You only have permission to remove consent for a child account if you originally granted consent.</p> <p> <a href="https://account.live.com/unmanagekid.aspx" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Manage permissions</a> </p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpTip">Tip: </b>If you don't see expected child accounts, consent was either granted by another adult, or by using another Microsoft account. If the adult cannot access their account, the adult or appropriate guardian should attempt to <a href="https://go.microsoft.com/fwlink/?linkid=2218028" target="_blank" class="ocpExternalLink" data-bi-type="anchor">recover the adult account</a>.</p> </div> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EJ-button" aria-controls="ID0EJ-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">I don’t see anything when I select Manage Consent</div></button></h2> <div class="ocpebw" id="ID0EJ-panel" aria-labelledby="ID0EJ-button" role="region"> <div class="ocpExpandoBody"> <p>Even if you are a family organiser, you can only manage consent if you originally granted consent.</p> <p>Reasons for missing child accounts:</p> <ul> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Consent has not yet been given.</p> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Consent was either granted by another adult.</p> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope="" itemtype="http://schema.org/ListItem"> <p>Consent was given using another Microsoft account.</p> <meta itemprop="position" content="3"> </li> </ul> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpTip">Tip: </b>If the adult cannot access their account, the adult or appropriate guardian should attempt to <a href="https://go.microsoft.com/fwlink/?linkid=2218028" target="_blank" class="ocpExternalLink" data-bi-type="anchor">recover the adult account</a>.</p> </div> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EH-button" aria-controls="ID0EH-panel"><div class="ocpExpandoHeadChevronContainer" aria-hidden="true"><i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i></div> <div class="ocpExpandoHeadTitleContainer" role="none">What is parental consent?</div></button></h2> <div class="ocpebw" id="ID0EH-panel" aria-labelledby="ID0EH-button" role="region"> <div class="ocpExpandoBody"> <p>If a person is under statutory age in your region, they will be prompted during registration to request consent by entering an adult’s email.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Notes: </b></p> <ul class="ocpAlertSectionListContainer"> <li> <p>In addition to complying with regional regulations, we strive to protect users through our Family Safety features. Web, search, app, and game filters can be established to maximize security and safety online. </p> </li> <li> <p>International regulations that require adult consent:<br aria-hidden="true"> - Child Online Privacy Protection Act (USA)<br aria-hidden="true"> - General Data Protection Regulation (EU)<br aria-hidden="true"> - Personal Information Protection Act (S. Korea)<br aria-hidden="true"> - General Personal Data Protection Act (Brazil)<br aria-hidden="true"> - Personal Information Protection Law of the People's Republic of China</p> </li> </ul> </div> </div> </div> </div><section aria-labelledby="ID0EDF" class="ocpSection"> <h2 id="ID0EDF" class="">Learn more</h2> <p> <a href="/en-us/account-billing/add-people-to-your-family-group-4a07b974-8103-16ad-6ea2-46549ca19e03" class="ocpArticleLink" data-bi-type="anchor">Adding members to your family group</a> </p> <p>Visit <a href="https://family.microsoft.com" target="_blank" class="ocpExternalLink" data-bi-type="anchor">family.microsoft.com</a> to manage family members’ Microsoft accounts and learn more about Family Safety features.</p> </section></article> <div class="ocArticleFooterShareContainer"> <div class="ocArticleFooterShareLinksWrapper" data-bi-area="share"> <a id="ocFacebookButton" class="ocShareButton" target="_blank" data-bi-bhvr="SOCIALSHARE" data-bi-name="facebook" data-bi-slot="1" 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