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Jacob Firuta

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src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_64,h_64,c_fit/https://success-cms.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_128,h_128,c_fit/https://success-cms.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg 2x" alt="Jacob Firuta" class="u-round u-maxw-1 u-ml-0 u-mr-lg"> <div> <h1 class="u-text-p5-bold u-mb-0">Jacob Firuta</h1> <p class="u-text-p6">Data Analyst, LiveChat</p> </div> </div> </div><div class="u-bg-gray-900 u-Mt-lg xl:u-Mt-xl u-Pt-lg xl:u-Pt-xl u-Pb-lg xl:u-Pb-2xl"> <div id="author-posts"><div class="o-container"><h2 class="u-text-p3 u-Mb-lg">My articles</h2><article class="category-list-item v--article hover:u-shadow-2xl"> <div class="success-featured-image-holder category-list-item__image-holder"><picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.livechatinc.com/app/uploads/2024/05/customer-service-interview-questions-1.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_760,q_auto,w_760/https://success-cms.livechatinc.com/app/uploads/2024/05/customer-service-interview-questions-1.jpg 2x" media="(min-width: 75rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_600,q_auto,w_600/https://success-cms.livechatinc.com/app/uploads/2024/05/customer-service-interview-questions-1.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_1200,q_auto,w_1200/https://success-cms.livechatinc.com/app/uploads/2024/05/customer-service-interview-questions-1.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_320,q_auto,w_1000/https://success-cms.livechatinc.com/app/uploads/2024/05/customer-service-interview-questions-1.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_640,q_auto,w_2000/https://success-cms.livechatinc.com/app/uploads/2024/05/customer-service-interview-questions-1.jpg 2x" media="(min-width: 48rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_200,q_auto,w_768/https://success-cms.livechatinc.com/app/uploads/2024/05/customer-service-interview-questions-1.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_640,q_auto,w_1536/https://success-cms.livechatinc.com/app/uploads/2024/05/customer-service-interview-questions-1.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_380/https://success-cms.livechatinc.com/app/uploads/2024/05/customer-service-interview-questions-1.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_760,q_auto,w_760/https://success-cms.livechatinc.com/app/uploads/2024/05/customer-service-interview-questions-1.jpg 2x" alt="Customer Service Interview Questions You Should Ask When Hiring Agents" class="category-list-item__image"> </picture> </div> <div class="category-list-item__details"> <h2 class="category-list-item__title u-text-p4 u-mb-md"><a href="/success/customer-service-interview-questions/" class="category-list-item__a">Customer Service Interview Questions You Should Ask When Hiring Agents</a></h2> <p class="u-text-p6">What makes a good agent? Is it their previous experience, their references, the way they carry their conversations or certain customer service skills? What customer service interview questions will you ask to find that out? On the one hand, prior experience and technical... <span class="u-text-p6-bold u-text-primary u-inline-block">read more</span></p> <div class="category-list-item__meta"> <div class="c-meta u-text-gray-600"> <div class="c-meta__item"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars "> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm" style="width: 48px;" width="48"></span></div><a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a">Jacob Firuta</a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a"></div> </div> <div class="c-meta__item"> <img src="/success/icons/time-to-read.b19f23fb38fc3a0447471f0910ac51fc917cd65a8ed1f267ee7ff61be6a07f84.svg" class="u-w-fit u-mr-xs u-ml-0" alt="" width="20"> <span class="u-text-p8">8 minutes</span> </div> <div class="c-meta__item"> <img src="/success/icons/calendar.svg" class="u-w-fit u-mr-xs u-ml-0 u--mt-3xs" alt="" width="20"> <span class="u-text-p8">Dec 5, 2024</span> </div> </div> </div> </div> </article> <div class="home-popular-grid u-Mt-lg"><div class="u-rounded u-bg-white success-related__post success-hover success-link-overlay u-block u-Mb-lg"><div class="success-featured-image-holder"> <picture> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg 2x" media="(min-width: 64rem)"> <source srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_282,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg, https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_564,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg 2x"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_204,q_auto,w_564/https://success-cms.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_408,q_auto,w_1128/https://success-cms.livechatinc.com/app/uploads/2023/06/types-of-customers-scaled.jpg 2x" alt="10 Types of Customers and How to Handle Them [Best Practices]" class="success-featured-image"> </picture> </div><div class="u--mt-sm u-Px-sm u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Support</span></div><div class="u-Px-sm u-pb-md"> <p class="u-text-p8 u-mb-sm u-mt-md u-text-gray-700"> <span class="u-mr-2xs">11 min read</span> | <span class="u-mx-2xs">Nov 07</span> | <span class="u-ml-2xs"> <div class="success-authors-info u-flex u-items-center"><div class="u-flex success-authors-info__avatars v--unfold"> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.livechatinc.com/app/uploads/2020/03/jacob-firuta.jpg" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img " style="width: 48px;" width="48"></span> <span class="success-authors-info__avatars__a"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/f_auto,q_auto,w_96,h_96,c_fill/https://success-cms.livechatinc.com/app/uploads/2020/06/olga-rogacka2.png" class="u-w-fit u-ml-0 u-round success-authors-info__avatars__img u-mr-sm u--ml-md" style="width: 48px;" width="48"></span></div><span class="u-text-p8"> <a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a">Jacob Firuta</a href="/success/authors/jacob-firuta/" class="u-text-p8 success-authors-info__a"> and <a href="/success/authors/olga-rogacka/" class="u-text-p8 success-authors-info__a">Olga Rogacka</a href="/success/authors/olga-rogacka/" class="u-text-p8 success-authors-info__a"> </span></div> </span> </p> <h3 class="u-text-p4 u-mb-lg"><a href="/success/types-of-customers/" class="u-text-black v--no-underline success-link-overlay__a">10 Types of Customers and How to Handle Them [Best Practices]</a></h3> <p class="u-text-p7 u-mb-lg">When working in customer service, you will be dealing with many different situations and with various types of customers who want to resolve their problems. 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Customer Service Interview Questions</a></h3> <p class="u-text-p7 u-mb-lg">So, you’re getting ready for a customer service interview.&nbsp; If you’re nervous, that’s normal!&nbsp; By preparing for your interview, you’re giving yourself the best... <span class="u-text-primary u-text-p7-bold u-inline-block">read more</span></p> </div> </div> </div><div class="u-hidden xl:u-block"> <div class="success-related__posts u-Mb-xl"><div class="u-flex u-items-stretch"><article class="u-rounded u-bg-white success-related__post v--only-2-mobile success-hover success-link-overlay"> <div class="success-featured-image-holder"><img src="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_190,q_auto,w_352/https://success-cms.livechatinc.com/app/uploads/2024/05/customer-service-interview-questions.jpg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/fetch/c_fill,f_auto,g_auto,h_380,q_auto,w_704/https://success-cms.livechatinc.com/app/uploads/2024/05/customer-service-interview-questions.jpg 2x" alt="" class="success-featured-image"></div> <div class="u-Px-sm u-pb-md"> <div class="u--mt-sm u-mb-md u-relative"><span class="u-inline-block u-rounded-sm u-bg-gray-900 u-px-2xs u-pt-3xs u-text-p9 u-text-black u-mr-sm">Support</span></div> <p class="u-text-p9 u-mb-sm"> <span class="u-mr-2xs">32 min read</span> | <span class="u-mx-2xs">May 05</span> | <span class="u-ml-2xs">Jacob Firuta</span> </p> <h4 class="u-text-p6-bold u-mb-lg"><a href="/success/customer-service-survey-questions/" class="success-link-overlay__a u-text-black v--no-underline">How to Answer 40&#43; 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