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id="content" class="column"> <div class="inside"> <a id="main-content"></a> <div class="tabs"></div> <div class="region region-content"> <div id="block-system-main" class="block block-system"> <div class="content"> <div id="node-146" class="node node-page slider-secondary clearfix" about="/communication-tools" typeof="sioc:Item foaf:Document"> <span property="dc:title" content="Communication Tools" class="rdf-meta element-hidden"></span><span property="sioc:num_replies" content="0" datatype="xsd:integer" class="rdf-meta element-hidden"></span> <div class="content"> <div class="field field-name-field-body field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><h3>Resources</h3> <ul> <li><a href="/sites/g/files/tkssra2661/f/wysiwyg/top-principles.pdf" target="_blank">5 Principles for Communication and Conflict Management in the Workplace</a><br /> </li> <li><a href="/sites/g/files/tkssra2661/f/wysiwyg/six-step-checklist-for-diff-conv-3.pdf">A Six-Step Checklist for Holding Powerful Conversations by Judy Ringer</a></li> <li><a href="/sites/g/files/tkssra2661/f/wysiwyg/we-have-to-talk-22.pdf">We Have to Talk: A Step-By-Step Checklist for Difficult Conversations By Judy Ringer</a><br /> </li> <li><a href="/sites/g/files/tkssra2661/f/wysiwyg/active-listening.pdf" target="_blank">Active Listening Techniques</a><br /> (A handout that describes active listening techniques)<br /> </li> <li><a href="/sites/g/files/tkssra2661/f/wysiwyg/Addressing%20Bullying%20and%20Abusive%20Conduct%20in%20the%20Workplace%20-%20Handout.pdf">Addressing Bullying and Abusive Conduct in the Workplace</a><br /> </li> <li><a href="/sites/g/files/tkssra2661/f/wysiwyg/BIFF%20PDF.pdf">BIFF: A BIFF Response can be highly effective when considering these ten questions</a><br /> (A handout that describes a strategy for responding in writing: Quick Responses to High Conflict People, by <a href="http://www.highconflictinstitute.com/billeddy" target="_blank">Bill Eddy, LCSW, Esq</a><br /> </li> <li><a href="/sites/g/files/tkssra2661/f/wysiwyg/Brave%20Conversations%205.13.24.pdf">Brave Conversations</a><br /> </li> <li><a href="/sites/g/files/tkssra2661/f/wysiwyg/Communication%20Skills%20Checklist.pdf">Communication Skills Checklist</a><br /> (A template that facilitates effective and respectful exchange)<br /> </li> <li><a href="/sites/g/files/tkssra2661/f/wysiwyg/confrontational_cooperative.pdf" target="_blank">Confrontational vs. Cooperative Language</a><br /> </li> <li><a href="/sites/g/files/tkssra2661/f/wysiwyg/positive-engagement.pdf" target="_blank">Positive Engagement in Difficult Conversations</a><br /> (Strategies and important points to consider in having difficult conversations)<br /> </li> <li><a href="/sites/g/files/tkssra2661/f/wysiwyg/Anatomy%20of%20an%20Apology.pdf">The Anatomy of an Apology</a><br /> </li> <li><a href="/sites/g/files/tkssra2661/f/wysiwyg/The%20Big%20Six_0.pdf">The Big 6</a><br /> </li> <li><a href="/sites/g/files/tkssra2661/f/wysiwyg/The%20Universe%20of%20Options%20for%20Addressing%20Interpersonal%20Conflict.pdf">The Universe of Options for Addressing Interpersonal Conflict</a></li> </ul> <h3 class="style502">Policies & Procedures</h3> <ul> <li><a href="https://chancellor.ucsf.edu/sites/chancellor.ucsf.edu/files/Code%20of%20Conduct.pdf" target="_blank">UCSF Campus Code of Conduct</a><br /> </li> <li><a href="http://www.ucop.edu/academic-personnel-programs/_files/apm/apm-015.pdf" target="_blank">Faculty Code of Conduct</a><br /> </li> <li><a href="https://diversity.ucsf.edu/about/principles-community">Principles of Community</a><br /> </li> <li><a href="https://policies.ucsf.edu/" target="_blank">Campus Administrative Policies</a><br /> </li> <li><a href="http://policy.ucop.edu/manuals/personnel-policies-for-staff-members.html" target="_blank">System-wide Personnel Policies for Staff Members</a><br /> </li> <li><a href="http://ucnet.universityofcalifornia.edu/labor/bargaining-units/" target="_blank">UC Bargaining Units & Contracts</a><br /> </li> <li><a href="https://hr.ucsf.edu/labor-employee-relations/file-grievance-complaint">Formal Complaint Resolution Procedures</a><br /> </li> <li><a href="http://shpr.ucsf.edu/policies" target="_blank">Sexual Harassment Prevention Policy</a><br /> </li> <li><a href="http://ophd.ucsf.edu/policies-guidelines" target="_blank">Non-discrimination Policies</a><br /> </li> <li><a href="https://compliance.ucsf.edu/file-complaint">Whistleblower Policies and Procedures</a></li> </ul> </div></div></div> </div> </div> </div> </div> </div> </div> </div> <div id="sidebar" class="column"> <div class="sidebar_top"> <div class="region region-sidebar-top"> <div id="block-menu-block-2" class="block block-menu-block"> <h3><a href="/resources" title="Resources" class="active-trail">Resources</a></h3> <div class="content"> <div class="menu-block-wrapper menu-block-2 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