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class="inside"> <a id="main-content"></a> <div class="tabs"></div> <div class="region region-content"> <div id="block-system-main" class="block block-system"> <div class="content"> <div id="node-156" class="node node-page slider-secondary clearfix" about="/videos-articles" typeof="sioc:Item foaf:Document"> <span property="dc:title" content="Videos & Articles" class="rdf-meta element-hidden"></span><span property="sioc:num_replies" content="0" datatype="xsd:integer" class="rdf-meta element-hidden"></span> <div class="content"> <div class="field field-name-field-body field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><h3 class="_3vbdr sc-dfVpRl jZZncJ" format="dark">The Conflict Competence Model</h3> <h4 class="HomeTitle11">Part 1 of the UCSF Office of the Ombuds Video Training Series</h4> <p class="HomeTitle11">Jon Lee, MA, JD, CO-OP<br /> October 2020</p> <p class="HomeTitle11"><a href="https://vimeo.com/466041553"><img alt="" height="146" src="/sites/g/files/tkssra2661/f/wysiwyg/971350457_260x146.jpg" width="260" /></a></p> <h3 class="_3vbdr sc-dfVpRl jZZncJ" format="dark">The Johari Window</h3> <h4 class="HomeTitle11">Part 2 of the UCSF Office of the Ombuds Video Training Series</h4> <p class="HomeTitle11">Jon Lee, MA, JD, CO-OP<br /> October 2021</p> <h3 class="_3vbdr sc-dfVpRl jZZncJ" format="dark"><a href="https://vimeo.com/507615212"><img alt="" height="146" src="/sites/g/files/tkssra2661/f/wysiwyg/971350457_260x146.jpg" width="260" /></a></h3> <h3 class="_3vbdr sc-dfVpRl jZZncJ" format="dark"> </h3> <h3 class="_3vbdr sc-dfVpRl jZZncJ" format="dark">TED Talks</h3> <h4 class="HomeTitle11">Conflict Is a Place of Possibility</h4> <p class="HomeTitle11">Dana Caspersen, TED Talks<br /> July 2015</p> <p class="HomeTitle11"><iframe allowfullscreen="" frameborder="0" height="360" src="https://www.youtube.com/embed/WfQeH3092Sc" width="640"></iframe> </p> <p class="style46">Our approach to conflict is not a fixed part of our character, it is learned behavior that we can change. Dana Caspersen, conflict specialist, award-winning performer and author of "<em>Changing the Conversation: The 17 Principles of Conflict Resolution</em>" offers two simple, transformative actions that we can choose, which can fundamentally change the conflict conversations in our lives.</p> <h4 class="HomeTitle11"><br /> Dare to Disagree</h4> <p class="HomeTitle11">Margaret Heffernan, TED Talks<br /> June 2012</p> <p class="HomeTitle11"><iframe allowfullscreen="" frameborder="0" height="360" src="https://www.youtube.com/embed/PY_kd46RfVE" width="640"></iframe> </p> <p class="style46">Most people instinctively avoid conflict, but as Margaret Heffernan shows us, good disagreement is central to progress. She illustrates (sometimes counterintuitively) how the best partners aren’t echo chambers — and how great research teams, relationships and businesses allow people to deeply disagree.</p> <h3 class="subtitle11">Articles: Managing Conflict</h3> <p class="style46"><a href="/sites/g/files/tkssra2661/f/wysiwyg/Clean-Up-Corrosive-Interpersonal-Dynamics-on-Your-Team-with-This-System.pdf" target="_blank">Clean Up Corrosive Interpersonal Dynamics on Your Team with This System</a><br /> First Round Review</p> <p class="style46"><a href="/sites/g/files/tkssra2661/f/wysiwyg/5-Ways-Successful-People-Handle-Conflict-at-Work.pdf" target="_blank">5 Ways Successful People Handle Conflict at Work</a><br /> Dr. Travis Bradberry (author)/ Joseph Grenny (co-author), World Economic Forum</p> <p class="style46"><a href="/sites/g/files/tkssra2661/f/wysiwyg/Dealing-with-conflict-in-the-workplace%20%281%29.pdf" target="_blank">Dealing With Conflict in the Workplace</a><br /> Tom Fox, The Washington Post, May 2015</p> <p class="style46"><a href="/sites/g/files/tkssra2661/f/wysiwyg/How-Do-I-Cope-With-Conflict-at-Work_0.pdf" target="_blank">Dear Val - How Do I Cope with Conflict at Work?</a><a href="http://dana.caspersen.com" target="_blank"> </a><br /> Val Nelson, Quiet Leadership Institute</p> <p class="style46"><a href="/sites/g/files/tkssra2661/f/wysiwyg/A-Mental-Trick-To-Help-With-Challengin-Conversations.pdf" target="_blank">A Mental Trick to Help with Challenging Conversations</a><a href="http://dana.caspersen.com" target="_blank"> </a><br /> Liane Davey, Harvard Business Review, December 2015</p> <p class="style46"><a href="/sites/g/files/tkssra2661/f/wysiwyg/What-to-Do-If-a-Conversation-Is-Turning-Loud-and-Aggressive.pdf" target="_blank">What to Do If a Conversation Is Turning Loud and Aggressive</a><a href="http://dana.caspersen.com" target="_blank"> </a><br /> Joseph Grenny, Harvard Business Review, March 2016</p> <p class="style5011"><a href="/sites/g/files/tkssra2661/f/wysiwyg/New%20Managers_%205%20Ways%20To%20Stop%20Negative%20Office%20Gossip%20%281%29.pdf" target="_blank">New Managers: 5 Ways Stop Negative Office Gossip </a><br /> Forbes<br /> <br /> <a href="/sites/g/files/tkssra2661/f/wysiwyg/10%20Highly%20Effective%20Ways%20To%20Silence%20Workplace%20Gossip%20%281%29.pdf" target="_blank">10 Highly Effective Ways to Silence Workplace Gossip</a><br /> Huffington Post<br /> <br /> <a href="/sites/g/files/tkssra2661/f/wysiwyg/How%20Good%20Managers%20Deal%20with%20Gossip%20in%20the%20Workplace%20_%20Sandler%20Training%20%281%29.pdf" target="_blank">How Good Managers Deal with Gossip in the Workplace</a><br /> Sandler Training<br /> <br /> <a href="/sites/g/files/tkssra2661/f/wysiwyg/Rumors%20in%20the%20Workplace%20-%20Team%20Management%20Training%20from%20MindTools_0.pdf" target="_blank">Rumors in the Workplace: Managing and Preventing Them</a><br /> MindTools</p> <div class="wrapper"> <div class="container-outer" id="skip-main"> <section class="section section-topics"> <div class="container"> <div class="section-body"> <div class="section-content"> <article class="article article-primary article-primary-full"> <header class="article-head"> <p class="article-title"><a href="https://greatergood.berkeley.edu/article/item/how_to_bring_your_whole_self_to_work?utm_source=Greater+Good+Science+Center&utm_campaign=1dace403f6-EMAIL_CAMPAIGN_GG_Newsletter_Sept19_2018&utm_medium=email&utm_term=0_5ae73e326e-1dace403f6-51009779" target="_blank">How to Bring Your Whole Self to Work</a><br /> Mike Robbins, Greater Good Magazine, September 2018</p> <p class="article-title"><a href="/sites/g/files/tkssra2661/f/wysiwyg/How%20to%20handle%20authorship%20disputes%20a%20guide%20for%20new%20researchers.pdf">How to handle authorship disputes: a guide for new researchers</a><br /> Tim Albert, Eizabeth Wager, The COPE Report 2003</p> </header> </article> </div> </div> </div> </section> </div> </div> </div></div></div> 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