CINXE.COM

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class="contentpaneopen"> <tr> <td valign="top"> <a name="mon"></a> <h1>IOA 2025 Conference Schedule</h1> <h2>Schedule-At-A-Glance</h2> The IOA Conference Planning Committee is excited to produce an in-person program for #IOA2025. We encourage you to take a moment to review the schedule-at-a-glance and detailed session descriptions. <a href="https://www.ioaconference.org/book-your-room"> </a> <h4 style="text-align: center;"><a href="#fri">Friday</a> | <a href="#sat">Saturday</a> | <a href="#sun">Sunday</a> | <a href="#mon">Monday</a> | <a href="#tues">Tuesday</a> | <a href="#weds">Wednesday</a> *</h4> <hr /> <h4 style="text-align: center;"><a href="#weds"></a></h4> <h1><a name="fri"></a>Friday | 4 April</h1> <table style="width: 100%;" border="0"> <tbody> <tr> <td style="width: 30%;">8:00 AM – 9:00 AM </td> <td> Registration Open </td> </tr> <tr> <td style="width: 30%;">9:00 AM – 4:00 PM </td> <td> <a href="https://www.ioaconference.org/2025-registration#foundations">Foundations Course</a> (pre-registration is required) </td> </tr> </tbody> </table> <h1> </h1> <h1><a name="sat"></a>Saturday | 5 April</h1> <table style="width: 100%;" border="0"> <tbody> <tr> <td style="width: 30%;">8:00 AM – 5:00 PM </td> <td> Registration Open </td> </tr> <tr> <td style="width: 30%;">9:00 AM – 4:00 PM </td> <td> <a href="https://www.ioaconference.org/2025-registration#foundations">Foundations Course</a> (pre-registration is required) </td> </tr> </tbody> </table> <h1><a name="sun"></a> Sunday | 6 April</h1> <table style="width: 100%;" border="0"> <tbody> <tr> <td style="width: 30%;">8:00 AM – 5:00 PM </td> <td> Registration Open </td> </tr> <tr> <td style="width: 30%;">9:00 AM – 2:30 PM </td> <td> <a href="https://www.ioaconference.org/2025-registration#foundations">Foundations Course</a> (pre-registration is required) </td> </tr> <tr> <td style="width: 30%;"> 5:00 PM – 10:00 PM </td> <td> Ombuds Lounge Open </td> </tr> <tr> <td style="width: 30%;"> 6:00 PM </td> <td> IOA Soccer Meet Up Calling all football fans! Join your fellow Ombuddies to watch Inter Miami CF vs. Toronto FC on Sunday, 6 April at 7:00 PM. IOA Ombuddies have provided a <a href="https://fevo-enterprise.com/event/Internationalombuds2" target="_blank">group link</a> through which you can purchase tickets. There are two tiers of tickets that correspond to two different sections. It’s recommended to select seats in Section 119 in Rows 27-30 and those in Section 126 choose seats in Rows 24-25. The stadium is in Ft. Lauderdale, with an approximate transit time of 35 minutes. Public Transit information to the stadium <a href="https://www.intermiamicf.com/matchday/transportation" target="_blank">can be found here</a>. Meet up with Ombuddies in the Ombuds Lounge (Picasso Room) at 6:00 PM to coordinate rideshares and chat before the match. This is not an IOA-sponsored event. Questions? Reach out to Deanna: <a title="IOA Soccer Meet Up" href="/cdn-cgi/l/email-protection#22465b574b4e4e4762454f434b4e0c414d4f190710124d44444b4147624d4f405746514351514d414b43564b4d4c0c4d5045">[email protected]</a> </td> </tr> <tr> <td style="border-color: #ffffff; border-style: solid; border-width: 1px; background-color: #ffffff;" colspan="2"> </td> </tr> </tbody> </table> <h1><a name="day2"></a>Monday | 7 April</h1> <table style="width: 100%;" border="0"> <tbody> <tr> <td style="width: 30%;">8:30 AM – 5:30 PM </td> <td>Registration Desk Hours </td> </tr> <tr> <td style="width: 30%;">8:00 AM – 9:00 AM </td> <td> Early Morning Activities Run | Meet in Ombuds Lounge Choir Practice | Concerto A Experienced Ombuds Morning Meet-Up | Symphony 1-3 This morning event offers a unique opportunity for experienced Ombuds to network and connect. Attendees will gain valuable insights from a keynote speaker, followed by engaging group discussions. Bring your own coffee and join us for this collaborative environment fostering knowledge sharing and best practices. Years of experience: 5+ Schedule: 8:00 AM - 8:15 AM : Ice breaker questions 8:15 AM - 8:45 AM : Planned/facilitated Q&A with Adar Cohen 8:45 AM - 9:00 AM: Reflect on session </td> </tr> <tr> <td style="width: 30%;">9:30 AM – 10:00 AM </td> <td>Welcome | Symphony 1-3</td> </tr> <tr> <td style="width: 30%;">10:00 AM – 11:00 AM</td> <td> Opening Keynote: Being a Professional Listener in a Time of Uncertainty, Volatility, and Polarization | <a href="https://www.ioaconference.org/meet-the-keynotes" target="_blank">Adar Cohen</a> | Symphony 1-3 </td> </tr> <tr> <td style="width: 30%;">11:00 AM – 11:15 AM</td> <td> Break | Overture Foyer </td> </tr> <tr> <td style="width: 30%;">11:15 AM – 12:15 PM</td> <td>Concurrent Session Block 1 <hr /> CS 1A: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS1A">Lions, Tigers and Bears, Oh My! Addressing External and Internal Policy Changes that Impact Ombuds Offices</a> Ellen M Miller, Sarah Klaper, and Jessica Kutcha-Miller <hr /> CS 1B: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS1B">Ombudsing While Trans: Leveraging Queer Theory in Conflict Resolution Practice</a> Finn Schneider and Markku Makinen <hr /> CS 1C: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS1C">Organizational Ombuds: Deliver on Your Promise of Confidentiality </a> Megan Willoughby and Bruce MacAllister <hr /> CS 1D: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS1D">Why Good Charters Are Important for Ombuds and their Organizations and How to Respond and Address Challenges to Adopting a Good Charter </a> Chuck Doran and Allison Monyei Whaley <hr /> CS 1E: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS1E">Effective Coaching in Ombuds Practice: The EASE Model</a> Brent Epperson and Laura Armstrong </td> </tr> <tr> <td style="width: 30%;">12:15 PM –1:45 PM </td> <td>Lunch Buffet</td> </tr> <tr> <td style="width: 30%;">1:45 PM – 2:45 PM </td> <td>Concurrent Session Block 2 <hr /> CS 2A: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS2A">Demystifying and Destigmatizing the Reality of Ombuds Litigation Involvement: Insights and Learnings for When It Happens to You</a> Sean Banks <hr /> CS 2B: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS2A">Practical Skill-Building for Ombuds Practice: Issue Identification</a> Linda Brothers <hr /> CS 2C: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS2C">Unraveling Stories: An Examination for the Narrative Curious Practitioner </a> Nicholas Theotocatos <hr /> CS 2D: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS2D">A Winning Combination: A Reciprocal Relationship with Student Interns/Workers in Ombuds Practice</a> Donna Buehler, Aasma Batool, Jivanto Van Hemert and Lana Smith-Hale <hr /> CS 2E: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS2E">Compelling Insights and Important Implications from IOA Surveys of Practice and Compensation</a> Jennifer Schneider, Mary Rowe, Timothy Hedeen, and Hector Escalante </td> </tr> <tr> <td style="width: 30%;">2:45 PM – 3:00 PM</td> <td> Break | Overture Foyer I </td> </tr> <tr> <td style="width: 30%;"> 3:00 PM – 4:00 PM </td> <td> Mary Rowe Keynote: The Intentional Ombuds Community | Symphony 1-3<a href="https://ioa2020.memberclicks.net/2024-keynote-speakers#he"> </a> The Mary Rowe Honorary Keynote Address critiques an area in the ombuds profession that warrants discussion, debate, and exploration. This keynote embodies the spirit of the significant contributions that Mary Rowe graciously and selflessly provided the organizational ombuds profession and associations throughout her career. As ombuds, we are often assisting others at their worst moments. Assisting them with issues they are trying to resolve and helping them work through circumstances that can be very difficult. This can leave us as ombuds feeling many different ways. Drained, confused, curious, frustrated, or excited, relieved, enthused, informed and many other ways. Where do all these feelings go? Do you have a team? Do you work by yourself? Do you have an ombuds community? A place to share these feelings? Do you have a source of strength, knowledge, relief and support, and where you can offer the same. How do you get there? You may already have a community or several communities such as family, friends, faith, or some or all. You may be seeking to have more community. Are you intentional about it? Let’s explore how to be intentional in making ombuds community. </td> </tr> <tr> <td style="width: 30%;">4:00 PM – 4:15 PM</td> <td> Break </td> </tr> <tr> <td style="width: 30%;"> 4:15 PM – 5:15 PM</td> <td> <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#mini">Afternoon Mini Sessions</a> | Symphony 1-3 Mini sessions will each last 15 minutes with a 5-minute break between the start of each session. Participants will have the chance to join three sessions during this time. <hr /> <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#mini1">Updates from IOA's Artificial Intelligence (AI) Working Group: A Discussion of How AI is Affecting Our Practices and Field, Including Possible Uses, Benefits, Concerns, and Resources</a> Julie Muroff, Steen Erik Larsen, A.P., Dennis Jones, and Brian Green <hr /> <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#mini2">Passive-Aggressiveness: How to Help Visitors Navigate this Dysfunctional Conflict Management Style</a> Laura Umphrey <hr /> <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#mini3">A Pound of Prevention: Unlocking an Underused Ombuds Competence</a> James Claxton <hr /> <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#mini4">Fostering Organizational Connections Through the 4 Ps</a> Julia Farmer <hr /> <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#mini5">The Light-Hearted Ombuds for the Heavy-Hearted Organization</a> Dr. Clare Elan Fowler <hr /> <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#mini6">Ombudsing from Afar: Serving Effectively as a Multi-Site Ombuds</a> Catherine Briley <hr /> <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#mini7">Establishing an Office: 4 Marketing Techniques on Little to No Budget</a> Michelle Kibby <hr /> <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#mini7">Behind the Scenes of Year One: Honest Reflections for Emerging Ombuds</a> Bridgette Taylor </td> </tr> <tr> <td style="width: 30%;">6:00 PM </td> <td> Dine-Arounds | Offsite Join a group of 4-6 people and discuss a particular topic of interest together. The group will depart from the Ombuds Lounge at 6:00 PM unless otherwise noted. All participants are responsible for their dining expenses. </td> </tr> <tr> <td style="width: 30%;">8:30 PM – 10:00 PM</td> <td> OmbudSing | Concerto A Whether you like to sing and/or enjoy listening to music, we hope you’ll join us! If there’s a favorite song that you’d like to sing with your ombuddies, please email the song name, performer, (and the key if different from the original recording) to Dana Hinojosa and Chuck Doran at <a href="/cdn-cgi/l/email-protection#9ef1f3fcebfaedf7f0f9def3e9f7b0f1ecf9">[email protected]</a>. </td> </tr> </tbody> </table> <h1> <a name="tues"></a>Tuesday | 8 April</h1> <table style="width: 100%;" border="0"> <tbody> <tr> <td style="width: 30%;">7:00 AM – 6:00 PM</td> <td style="width: 70%;"> Registration Desk Hours </td> </tr> <tr> <td style="width: 30%;">6:00 AM – 7:00 AM</td> <td style="width: 70%;" colspan="2"> Early Morning Activities 6:00 AM | Run | Meet in Ombuds Lounge 6:30 AM | Choir Practice | Concerto A </td> </tr> <tr> <td style="width: 30%;">7:00 AM – 8:00 AM</td> <td style="width: 70%;" colspan="2">Breakfast Buffet | Overture Foyer I</td> </tr> <tr> <td style="width: 30%;">8:30 AM – 9:30 AM</td> <td style="width: 70%;" colspan="2"> Keynote: Dispatches from the Middle - Balancing Discretion and Duty <a href="https://www.ioaconference.org/meet-the-keynotes" target="_blank">Eric Muller and Dawn Osborne-Adams</a> | Symphony 1-3 Constitutional law and legal ethics scholar Eric Muller, discusses his book Lawyer, Jailer, Ally, Foe: Complicity and Conscience in America's World War II Concentration Camps and, in conversation with Dawn Osborne-Adams, offers insights for ombuds on the responsibilities, opportunities, and dangers of working from the middle. </td> </tr> <tr> <td style="width: 30%;">9:30 AM – 9:45 AM</td> <td style="width: 70%;" colspan="2"> Break | Overture Foyer I </td> </tr> <tr> <td style="width: 30%;">9:45 AM – 10:45 AM</td> <td style="width: 70%;" colspan="2"> Concurrent Session Block 3 <hr /> CS 3A: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS3A">Playing Well with Others: Improvisation Activities to Help Ombuds Meet the Moment</a> Adam Barak Kleinberger <hr /> CS 3B: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS3B">Beyond Words: Gestures as Tools for Communication and Belonging</a> Ashley Meyer <hr /> CS 3C: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS3C">Navigating the Landscape of Ombuds: Embedded vs. External Ombuds Services - Theory, Practice, and Real-World Challenges</a> Shannon Lynn Burton and Kira Nurieli <hr /> CS 3D: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS3D">From Conflict to Clarity: Ombuds ROI in Times of Change</a> Sana Manjeshwar, Sue Diviney, Carolyn Esposito, and Dana Hafeed <hr /> CS 3E: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS3E">Empathy at the Core: Advancing User-Centric Innovation in Ombuds Services</a> Alexandre Saint-Jean, Evariste Salndjouk </td> </tr> <tr> <td style="width: 30%;"> 10:45 AM – 11:00 AM</td> <td style="width: 70%;" colspan="2"> Break | Overture Foyer I </td> </tr> <tr> <td style="width: 30%;">11:00 AM – 12:00 PM</td> <td style="width: 70%;" colspan="2"> Concurrent Session Block 4 <hr /> CS 4A: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS4A">Clarifying Session Focus: Enhancing Visitor Autonomy Before Exploring Solutions</a> Angela Dash <hr /> CS 4B: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS4B">Restoring, Transforming, and Healing - High Emotions, Trauma, and Mindfulness in Ombuds/ADR Practice</a><a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-details#CS4B"> </a> Henry Yampolsky <hr /> CS 4C: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS4C">Strange Bedfellows and Powerful Partners: The Ombuds, The Compliance Officer, Value, and Risk</a> Jennifer Mahony and Timothy Hogan <hr /> CS 4D: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS4D">Integrating Ignatian Pedagogy, Empathy, Multipartiality, and Restorative Justice in Ombuds Work</a> Roy J. J. Pereira and Emelyn dela Peña <hr /> CS 4E: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS4E">Research Update (RNA)</a> Dr. Shannon Lynn Burton </td> </tr> <tr> <td style="width: 30%;">12:00 PM – 1:30 PM</td> <td style="width: 70%;" colspan="2"> Lunch Buffet | Overture Foyer I </td> </tr> <tr> <td style="width: 30%;">1:30 PM – 2:30 PM</td> <td style="width: 70%;" colspan="2"> Break </td> </tr> <tr> <td style="width: 30%;"> 1:40 PM – 2:20 PM</td> <td style="width: 70%;" colspan="2"> Common Reading | Symphony 4 Please join members of the Journal of the International Ombuds Association (JIOA) to discuss one of the recently published articles. This is an opportunity to connect with colleagues about the knowledge base for the field, debate ideas, and ask questions about writing for the JIOA. There will also be summaries & copies of the article available at the conference for those who would like to participate in the conversation but did not get the opportunity to read ahead of time. </td> </tr> <tr> <td style="width: 30%;">2:30 PM – 3:30 PM</td> <td style="width: 70%;" colspan="2"> Concurrent Session Block 5 <hr /> CS 5A: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS5A" target="_blank">Photovoice: Expanding the Modern Ombuds' Toolkit to Provide Impactful Upward Feedback about Systemic Challenges Regarding DEIB</a> Birthe C. Reimers, PhD <hr /> CS 5B: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS5B">The RESOLVE Framework: An Effective Approach to Conflict Management</a> Diane Holland <hr /> CS 5C: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS5C">Navigating Mental Health Challenges During Workplace Mediations</a> Mushegh Manukyan <hr /> CS 5D: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS5D">Talkin' 'Bout My Generation: Managing Multi-Generational Workspaces</a> Israela Adah Brill-Cass and Don Greenstein <hr /> CS 5E: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS5E">Harnessing AI for Impactful Data Management and Presentation</a> Teresa Ralicki </td> </tr> <tr> <td style="width: 30%;">3:30 PM – 3:45 PM</td> <td style="width: 70%;" colspan="2"> Break | Overture Foyer I </td> </tr> <tr> <td style="width: 30%;">3:45 PM – 4:30 PM</td> <td style="width: 70%;" colspan="2"> Ombuds Stories | Symphony 1-3 Share your story! Within the ombuds community, there is a rich diversity of backgrounds, identities, and personalities that impact our ombuds practice. The 'Ombuds Stories' event gives ombuds the opportunity to share how their unique life experiences and perspectives have led them to become an ombuds, shaped their ombuds work, and informed the way they do their work. Please apply if you’re interested in presenting or coaching presenters. Here are some prompts to help you frame your narrative: * What first inspired you to fulfill the role of an ombuds? *How has your educational background helped you succeed in this role? *What professional experiences helped shape your path? *What allows you to stay prepared for success in your role? *How do you care for yourself to ensure your sustainability in this role? *What guidance would you give others that are interested in starting their journey? Logistical Details: Each storyteller will have a MAXIMUM of 7-minutes and be expected to provide a PPT to accompany the presentation. Storytellers will receive coaching prior to their presentation to help ensure it stays within the designated time limit. <a href="https://ioa2020.memberclicks.net/2025-storytelling">Learn More and Sign Up</a> The deadline to sign up is 28 February. </td> </tr> <tr> <td style="width: 30%;">4:30 PM – 4:45 PM </td> <td style="width: 70%;" colspan="2"> Break | Overture Foyer I </td> </tr> <tr> <td style="width: 30%;">4:45 PM – 5:45 PM </td> <td style="width: 70%;" colspan="2"> Affinity Meetings <hr /> Academic Sector Meeting <hr /> US Government/Federal Sector Meeting <hr /> Open Meeting <hr /> Canadian Federal Public Service <hr /> Corporate Sector Meeting <hr /> K-12 Sector Meeting </td> </tr> <tr> <td style="width: 30%;">4:45 PM – 5:45 PM </td> <td style="width: 70%;" colspan="2"> Mentoring Event: What Would You Do? Ethical Dilemmas for New Ombuds | Symphony 4 This is a session for any practicing ombuds with less than two years of experience. Experienced ombuds will work with small groups and discuss a variety of realistic scenarios for the new ombuds to practice according to the IOA standards. This is an interactive session where all new ombuds get to participate and engage with each other and explore best practices. Facilitators: Scott B. Cantor Ombuds and Professor, The University of Texas MD Anderson Cancer Center Melissa Connell Ombuds Director, University of Colorado Linda Falkson Ombuds, Cornell University Ronnie Thomson Corporate Ombuds, Sandia National Laboratories Shreya Trivedi University Ombuds Officer, University of Central Florida </td> </tr> <tr> <td style="width: 30%;">8:00 PM - 10:00 PM</td> <td style="width: 70%;" colspan="2"> Late Night with IOA: 20th Anniversary Party | Sound Garden </td> </tr> </tbody> </table> <h1><a name="weds"></a>Wednesday | 9 April</h1> <table style="width: 100%;" border="0"> <tbody> <tr> <td style="width: 30%;"> 9:00 AM – 2:30 PM </td> <td colspan="2"> Registration Desk Hours * Casual attire today </td> </tr> <tr> <td style="width: 30%;"> 8:00 AM – 9:00 AM 9:00 AM – 9:45 AM </td> <td colspan="2"> Early Morning Activities Run | Meet in Ombuds Lounge Choir Practice | Concerto A Research Cafe | Overture Foyer I Grab a coffee and join members of the Research and Assessment Committee for IOA’s second Research Café! A research café brings the ombuds community together to create space to exchange research ideas, get peer feedback for an idea that they may have, and build potential research collaborations in a friendly and low-stake setting. Not only does this allow ombuds to connect with others interested in research, but also allows them to share their research journey – whether they have done research before or are just beginning. </td> </tr> <tr> <td style="width: 30%;"> 9:45 AM – 10:45 AM </td> <td colspan="2"> Practice Edge/Undebate | Symphony 1-3 The Practice Edge/Undebate is the next generation of the Howard Gadlin Undebate that began in 2016. The intent of this plenary remains the same: To raise for discussion critical questions related to the practice of organizational ombuds. This session continues Howard’s encouragement to "push the envelope” in a way that challenges us to openly discuss difficult practice issues in a critically supportive manner. The debate is a time to rethink the settled foundations of ombuds practice so that we can better understand our commitment to those foundations or begin the process of re-examining them? </td> </tr> <tr> <td style="width: 30%;"> 10:45 AM – 12:15 PM </td> <td colspan="2"> Brunch and Ombsemble Performance | Symphony 1-3 </td> </tr> <tr> <td style="width: 30%;"> 12:15 PM – 12:45 PM </td> <td colspan="2"> CO-OP Panel Session | Symphony 1-3 Exciting changes are coming to CO-OP certification! Pull up a seat to hear about what's new and what's next. </td> </tr> <tr> <td style="width: 30%;"> 12:45 PM – 1:00 PM </td> <td colspan="2"> Break | Overture Foyer I </td> </tr> <tr> <td style="width: 30%;"> 1:00 PM – 2:00 PM </td> <td colspan="2"> Concurrent Session Block 6 <hr /> CS 6A: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS6A">Enhancing Accountability in the Ombuds Field: Best Practices and Strategies</a> Diana Trillos <hr /> CS 6B: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS6B">Culture Clash: Understanding and Resolving Conflict in International Teams</a> Dona Yarbrough <hr /> CS 6C: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS6C">We're Human Too: How to Tackle Conflict Among Ombuds</a> Ernestine A.W. Duncan and Tessa Byer <hr /> CS 6D: <a href="https://ioa2020.memberclicks.net/ioa-2025-conference-schedule-detailsbio#CS6D">Cultural Humility: A Lifelong Journey</a> Nadia Ferrara </td> </tr> <tr> <td style="width: 30%;"> 2:00 PM – 2:10 PM </td> <td colspan="2"> Break </td> </tr> <tr> <td style="width: 30%;"> 2:10 PM – 3:00 PM </td> <td colspan="2"> Case Scenarios by Experience Level | Concerto A-D Case Scenario by experience level: 1-3 years of practice Case Scenario by experience level: 4-9 years of practice Case Scenario by experience level: 10-15 years of practice Case Scenario by experience level: 15+ years of practice Description: This is a follow up session to the Mentoring Event. Using a common case scenario, this is an opportunity for ombuds to discuss the challenges and reality of ombuds practice. Each room will have multiple facilitators to guide small groups through robust practice, organizational, and intervention discussions. </td> </tr> <tr> <td style="width: 30%;"> 3:00 PM - 3:30 PM </td> <td colspan="2"> Traveling Snacks | Overture Foyer I </td> </tr> </tbody> </table> </td> </tr> </table>   </div> </div> <div id="right-bar" class="side-bar"> <div class="moduletable mc-button-list"> <h3>Quick Links</h3> <ul class="menu"><li class="item162"><a href="https://www.ombudsassociation.org/">Visit IOA's Website</a></li><li class="item120"><a href="/contact-ioa">Contact IOA</a></li><li class="item118"><a href="/registrationquicklink">Registration</a></li><li class="item146"><a href="/sponsor-or-exhibit">Sponsor or Exhibit</a></li><li class="item190"><a href="/past-ioa-conferences">Past IOA Conferences</a></li><li class="item194"><a href="https://my-store-db0a27.creator-spring.com/" target="_blank">IOA Gear Online Store</a></li><li class="item200"><a href="/conference-photos">Conference Photos</a></li></ul> </div> </div> </div> <div class="clarence"></div> </div> </div> <div id="footer"> <div class="site-width"> <div class="footer-info"><a href="https://www.ombudsassociation.org/"><img style="float: left; margin: 5px 10px;" src="https://ioa2020.memberclicks.net/assets/site/2022_Rebrand/IOA_Logo_Web_Standard_White.png" alt="" width="87" height="87" /></a>International Ombuds Association 2150 N 107th Street • STE 330 • Seattle, WA 98133 • United States +1-206-209-5275 • <a href="/cdn-cgi/l/email-protection#325b5c545d725d5f504756415341415d515b53465b5d5c1c5d4055" target="_blank">[email protected]</a> The term ombuds is used to communicate to the widest possible community and is not intended to discourage others from using alternatives. 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