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class="Breadcrumbsstyle__FauxLink-sc-16xz1hx-4 ihQZPj Linkstyle__LinkRoot-sc-1cm3ukq-2 hPvZoB"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Intercom</span></span><meta itemProp="name" content="Zendesk vs. Intercom"/><meta itemProp="position" content="4"/></li></ol></nav><section id="hero" class="Basestyle__BaseRoot-sc-3zktjg-1 ittztv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 btaUcD Gridstyle__Row-sc-1uhmtis-1 sc-ecc9c292-3 bEEqbX jiJRCp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Zendesk vs. Intercom: A comparison for 2024</h1><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">AI is the new standard for customer service. Choose advanced AI from the CX experts: Zendesk.</h5><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Free trial</a><a href="/demo/" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 endJfX" data-garden-id="buttons.anchor" data-garden-version="8.76.2">View demo</a></div></div><div class="StyledCol-sc-inuw62-0 cZPYkB Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" fetchpriority="high" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/heroimageofzendeskandintercomlogos.png" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></div></section></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Why Zendesk is the best alternative to Intercom</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">上次更新日期: October 24, 2024</p><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/blog/customer-expectations-meet-rising-demands/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Customer expectations</a> are already high, but with the rise of AI, customers are expecting even more. Customers want speed, anticipation, and a hyper-personalized experience conveniently on their channel of choice. Intelligence has become key to delivering the kinds of experiences customers expect at a lower operational cost. As more organizations adopt AI, it will be critical to choose a data model that aligns with how your business operates. Customer experience will be no exception, and AI models that are purpose-built for CX lead to better results at scale.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Both Zendesk and Intercom offer <a href="/service/ticketing-system/customer-service-management-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer service software</a> with AI capabilities—however, they are not created equal. Zendesk AI was modeled on the world’s largest CX-specific dataset. With Zendesk, you get next-level AI-powered support software that's intuitively designed, scalable, and cost-effective. Don’t settle for second best. Compare Zendesk vs. Intercom and future-proof your business with reliable, easy-to-use software.</p><img alt="Three icons show reasons why businesses choose Zendesk vs. Intercom, including an intuitive design, scalability, and low TCO." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/threeiconsshowreasonswhybusinesseschoosezendeskoverintercom.png" width="100%"/> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Intuitive design</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk is designed with the agent in mind, delivering a modern, intuitive experience. The customizable Zendesk Agent Workspace enables reps to work within a single browser tab with one-click navigation across any channel. Intercom, on the other hand, can be a <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/intercom/reviews/intercom-review-9375548" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">complicated system<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, creating a steep learning curve for new users.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Greater scalability</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk is built to grow alongside your business, resulting in less downtime, better cost savings, and the stability needed to provide exceptional <a href="/blog/customer-support-vs-customer-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer support</a>. Many customers start using Zendesk as small or mid-sized businesses (SMBs) and continue to use our software as they scale their operations, hire more staff, and serve more customers. Our robust, no-code integrations enable you to adapt our software to new and growing use cases. Compared to Zendesk, Intercom offers few integrations, which may hinder its scalability.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Low total cost of ownership</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk is simple to set up, customize, and maintain. As a result, customers can implement the <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/help-desk-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">help desk software<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> quickly—without the need for developers—and see a faster return on investment. Plus, our transparent pricing doesn’t have hidden fees or endless add-ons, so customers know exactly what they're paying for and can calculate the <a href="/blog/agility-total-cost-customer-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">total cost of ownership</a> ahead of time. In comparison, Intercom’s <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/intercom/reviews/intercom-review-8940156" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">confusing pricing structure<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> that features multiple add-ons may be unsuitable for small businesses.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>More in this guide:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#At-a-glance comparison: Zendesk vs. Intercom" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">At-a-glance comparison: Zendesk vs. Intercom</a> </li><li><a href="#Intercom vs. Zendesk: Key capabilities" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Intercom vs. Zendesk: Key capabilities</a> </li><li><a href="#Why customers choose Zendesk over Intercom" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Why customers choose Zendesk over Intercom</a> </li><li><a href="#Frequently asked questions" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Frequently asked questions</a> </li><li><a href="#Ready to try Zendesk?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ready to try Zendesk?</a> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="At-a-glance comparison: Zendesk vs. Intercom"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">At-a-glance comparison: Zendesk vs. Intercom</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">It’s easy to see how Zendesk excels over Intercom. Check out our chart that compares the capabilities of Zendesk vs. Intercom.</p><table class="sc-2a70aa94-0 bmdwwe"><tr><th>What you need to deliver the best CX</th><th>Zendesk</th><th><div style="text-align:center">Intercom</div></th></tr><tr><td>Native unified omnichannel workspace</td><td><div style="text-align:center">✓</div></td><td>Paid add-ons for critical channels such as WhatsApp</td></tr><tr><td>Robust integrations</td><td><div style="text-align:center">1,500+</div></td><td>450+</td></tr><tr><td>Security and compliance</td><td><div style="text-align:center">✓</div></td><td>Limited</td></tr><tr><td>Reporting and analytics</td><td><div style="text-align:center">✓</div></td><td>Basic</td></tr><tr><td>AI built for CX</td><td><div style="text-align:center">✓</div></td><td>Limited</td></tr></table> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Intercom vs. Zendesk: Key capabilities"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Intercom vs. Zendesk: Key capabilities</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Let’s dig into the nitty gritty of Intercom versus Zendesk and see what makes Zendesk a better product for CX.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Native unified omnichannel workspace</h3> <div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <img alt="A screenshot shows the unified omnichannel workspace from Zendesk." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/ascreenshotofaunifiedomnichannelworkspacefromzendesk.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Learn more about the <a href="/service/agent-workspace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Agent Workspace</a>.</p> </div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> gives agents a unified omnichannel workspace with an intelligent <a href="/help-desk-software/ticketing-system/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">ticketing system</a> and embedded <a href="/service/voice/call-center-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">call center software</a>. This single interface allows support agents to manage emails, SMS, phone calls, live chat, in-app messaging, and social messaging interactions seamlessly from one place.</p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Intercom</strong> primarily focuses on messaging but offers limited channel breadth compared to Zendesk, requiring paid add-ons for critical channels like WhatsApp.</p> </div> </div> </div> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Robust integrations</h3> <div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The <strong>Zendesk</strong> Marketplace offers over 1,500 no-code apps and integrations. Our software is trusted by over 160,000 customers who have successfully integrated key technologies such as <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/10/salesforce/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Salesforce<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/24475/jira/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Jira<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/93859/shopify-for-zendesk/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Shopify<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/972305/slack/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Slack<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, and <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/767198/microsoft-teams-for-support/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Microsoft Teams<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, backed by reliable APIs and proven custom integration references.</p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Intercom</strong> offers just over 450 integrations, which can make it less cost-effective and more complex to customize the software and adapt to new use cases as you scale. The platform also lacks transparency in displaying reviews, install counts, and purpose-built customer service integrations.</p> </div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <img alt="A screenshot depicts the Zendesk logo surrounded by the logos of popular apps available in the Zendesk Marketplace." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofzendesklogosurroundedbylogos.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Explore our plug-and-play integrations in the <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Marketplace<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p> </div> </div> </div> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Security and compliance</h3> <div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <img alt="A screenshot shows a few data security and compliance icons prioritized by Zendesk." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotshowsafewdatasecurityandcomplienceiconsprioritizedbyzendesk.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">See how Zendesk prioritizes <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/trust-center/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">data security and compliance<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p> </div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> provides comprehensive security and compliance features, ensuring <a href="/blog/customer-data-privacy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer data privacy</a>. This includes secure login options like SAML or JWT SSO (single sign-on) and native content redaction for sensitive information. We also adhere to numerous industry standards and regulations, such as HIPAA, SOC2, ISO 27001, HDS, FedRAMP LI-SaaS, ISO 27018, and ISO 27701.</p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Intercom</strong> doesn’t offer native content redaction for sensitive information or offer device access restrictions. It reserves SSO and identity management for its highest-tier pricing as gated add-ons. </p> </div> </div> </div> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Reporting and analytics</h3> <div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> boasts robust reporting and analytics tools, plus a dedicated workforce management system. With custom correlation and attribution, you can dive deep into the root cause behind your metrics. We also provide real-time and historical reporting dashboards so you can take action at the moment and learn from past trends. Meanwhile, our WFM software enables businesses to analyze employee metrics and performance, helping them identify improvements, implement strategies, and set long-term goals.</p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Intercom</strong> offers reporting and analytics tools with <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/intercom/reviews/intercom-review-9419923" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">limited capabilities<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> for custom reporting, user behavior metrics, and advanced visualization. It also lacks advanced features like collaboration reporting, custom metrics, metric correlation, and drill-in attribution. Intercom does not have a dedicated workforce management solution, either.</p> </div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <img alt="A screenshot from the Zendesk reporting dashboard shows a line graph for tickets created by channel." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofzendeskreportingdashboardshowsalinegraphforticketscreatedbychannel.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Learn more about robust <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/analytics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">reporting and analytics<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> from Zendesk.</p> </div> </div> </div> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">AI and automation</h3> <div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <img alt="A screenshot shows the macro suggestions feature, an AI-powered tool offered by Zendesk." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofthemacrosuggestionsfeatureanaipoweredtoolbyzendesk.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Experience intelligent CX with <a href="/service/ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk AI</a>.</p> </div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> AI is the intelligence layer that infuses CX intelligence into every step of the customer journey. In addition to being pre-trained on billions of real support interactions, our AI powers bots, agent and admin assist, and intelligent workflows that lead to 83 percent lower administrative costs. Customers have also noted that they can implement Zendesk AI five times faster than other solutions.</p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Intercom</strong> also uses AI and features a chatbot called Fin, but negative reviews note <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/intercom/reviews?utf8=%E2%9C%93&filters%5Bcomment_answer_values%5D=Bot&order=g2_default#:~:text=I%20think%20it%27d%20be%20great%20for%20Reporting%20to%20be%20more%20advanced%20especially%20with%20the%20AI%20Bot%20sats" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">basic reporting<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/intercom/reviews?utf8=%E2%9C%93&filters%5Bcomment_answer_values%5D=Fin&order=g2_default#:~:text=Reporting.%20It%20needs%20to%20be%20more%20customizable%20to%20be%20valuable.%20The%20new%20Fin%20reporting%20does%20not%20give%20the%20same%20data%20as%20the%20old%20ResolutionBot%20report%2C%20which%20our%20team%20relies%20on." data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">a lack of customization<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Fin is priced at $0.99 per resolution, so companies handling large volumes of queries might find it costly. In comparison, Zendesk customers pay a fixed price of $50 per agent—and only Zendesk AI is modeled on the world’s largest CX-specific dataset.</p> </div> </div> </div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Why customers choose Zendesk over Intercom"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Why customers choose Zendesk over Intercom</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><img alt="Icons display the awards Zendesk received for being voted the best software in three categories." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/threeiconsdisplaytheawardszendeskreceivedforbeingvotedthebestsoftwareinthreecategories.png" width="100%"/></a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">With over 160,000 customers across all industries and regions, Zendesk has the CX expertise to provide you with best practices and thought leadership to increase your overall value. But don’t just take our word for it—listen to what customers say about why they picked Zendesk.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Reprise</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/customer/reprise/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><img alt="An illustration of a person picking an apple shows how Reprise benefits from using Zendesk for customer service." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/illustrationofapersonpickinganappleshowshowreprisebenefitsfromusingzendeskforcustomerservice.png" width="100%"/></a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">“There were a lot of <strong>shortcomings with the previous solution, Intercom</strong>. We couldn’t get the full messaging history or properly track different ticket queues—things that were super important to us. We sorely needed the ability to create a better help center and documentation. So <strong>we chose Zendesk and haven’t looked back.</strong>”</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">—Paul Vidal, VP of customer success at <a href="/customer/reprise/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Reprise</a></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Novo</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/customer/bank-novo/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><img alt="An illustration of a person sitting and wearing headphones shares how Novo benefits from using Zendesk ticketing systems." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/illustrationofapersonsittingandwearingheadphonesshareshownovobenefitsfromusingzendeskticketingsystems.png" width="100%"/></a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">“We built an agent view into our database directly in Zendesk, so <strong>they no longer have to switch off Zendesk to log into our database to view customer attributes</strong>. In the moment, it saves a couple of seconds, but over thousands of tickets? <strong>That saves hours</strong>. That alone has been one of the most impactful things.”</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">—Brian Kale, head of customer success at <a href="/customer/bank-novo/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Novo</a></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Bitly</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/customer/bitly/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><img alt="An illustration of two people lounging in the grass shows how Bitly benefits from using Zendesk for customer support." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/illustrationoftwopeoplelayingongrasswithalistofbenefitsfromusingzendeskforcustomersupport.png" width="100%"/></a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">“We saw a real improvement in <strong>the agent’s ability to iterate on their workflows</strong> and <strong>an increase in the number of one-touch tickets</strong> that could be solved with macros. <strong>We became much more efficient and successful on Zendesk.</strong>”</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">—Brad Harris, global customer support director at <a href="/customer/bitly/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bitly</a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Frequently asked questions"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Frequently asked questions</h2><div class="sc-ecc9c292-0 iUiEoJ"><div itemType="https://schema.org/FAQPage" class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R36ke76:--trigger:0" role="button" tabindex="0" aria-controls=":R36ke76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Should I choose Zendesk or Intercom?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R36ke76:--panel:0" aria-hidden="true" aria-labelledby=":R36ke76:--trigger:0" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If delivering an outstanding customer experience and employee experience is your top priority, Zendesk should be your top pick over Intercom. Zendesk has the CX expertise to help businesses of all sizes scale their service experience without compromise. </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In addition to delivering a flexible and scalable solution that extends to internal support use cases like IT and HR, Zendesk provides the tools and capabilities to enhance the employee and customer experience. With industry-leading AI that infuses intelligence into every interaction, robust integrations, and exceptional data security and compliance, it’s no wonder <a href="/service/comparison/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">why Zendesk</a> is a trusted leader in CX.</p> </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R36ke76:--trigger:1" role="button" tabindex="0" aria-controls=":R36ke76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">What are the differences between Intercom and Zendesk?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R36ke76:--panel:1" aria-hidden="true" aria-labelledby=":R36ke76:--trigger:1" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">There are a few key differences between Intercom and Zendesk: Zendesk offers a robust, best-in-class, AI-powered customer service solution. It’s purpose-built for CX and prioritizes ease of use, cost savings, trust and security, and scalability with dedicated support to help your business succeed. </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Intercom is an all-in-one solution, and compared to Zendesk, Intercom has a less intuitive design and can be complicated for new users to learn. It also offers a confusing pricing structure and fewer integrations, making it less scalable and cost-effective.</p> </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R36ke76:--trigger:2" role="button" tabindex="0" aria-controls=":R36ke76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Should I use Zendesk vs. Intercom for customer support?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R36ke76:--panel:2" aria-hidden="true" aria-labelledby=":R36ke76:--trigger:2" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Use Zendesk for customer support because it's designed for CX. Built on the world's largest CX-specific dataset, Zendesk AI continuously learns from every customer interaction and allows companies to better assist customers, making it easy for support teams to deliver top-tier service while keeping costs low. You can also use Intercom as a customer service platform, but given its broad focus, you may not get the same level of specialized expertise. </p> </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R36ke76:--trigger:3" role="button" tabindex="0" aria-controls=":R36ke76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Does Zendesk have an Intercom integration?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R36ke76:--panel:3" aria-hidden="true" aria-labelledby=":R36ke76:--trigger:3" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Yes, <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/47491/intercom/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk has an Intercom integration<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> that you can find in the Zendesk Marketplace—it’s free to install. So, you can get the best of both worlds without choosing between Intercom or Zendesk.</p> </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R36ke76:--trigger:4" role="button" tabindex="0" aria-controls=":R36ke76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Can I use Intercom on the front end and Zendesk on the back?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R36ke76:--panel:4" aria-hidden="true" aria-labelledby=":R36ke76:--trigger:4" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If you’re already using Intercom and want to continue using it as the front-end CRM experience, integrating with Zendesk can improve it.</p> </div></section></div></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Ready to try Zendesk?"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Ready to try Zendesk?</h2></div><div class="StyledCol-sc-inuw62-0 jHrYwl Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Unlike Intercom, Zendesk is scalable, intuitively designed for CX, and offers a low total cost of ownership. Businesses of all sizes can rely on our <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/analytics/customer-experience-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer experience solution<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> to enhance their CX with a unified omnichannel workspace, extensive integrations, top-notch security and compliance, robust reporting and analytics tools, and advanced AI and automation. Try Zendesk for free and experience it for yourself.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Get your free trial<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gUTDzE Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Zendesk vs. the rest: Compare the software</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 elZec Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Check out our other guides to see how Zendesk stacks up against the competition.</p></div><div class="StyledCol-sc-inuw62-0 dpHgeZ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv sc-e2fe0354-2 cTaaEo"><a href="/service/comparison/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Why Zendesk?</span></a><a href="/service/comparison/intercom-alternatives/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Intercom alternatives</span></a><a href="/service/comparison/zendesk-vs-help-scout/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Help Scout</span></a><a href="/service/comparison/zendesk-vs-salesforce/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Salesforce</span></a><a href="/service/comparison/zendesk-vs-jira-service-desk/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Jira</span></a><a href="/service/comparison/zendesk-vs-freshdesk/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Freshdesk</span></a><a href="/zendesk-vs-kustomer/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs. Kustomer</span></a><a href="/service/comparison/zendesk-reviews/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk reviews</span></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hbxqsp"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">See how Zendesk outshines Intercom</h2><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/demo/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">View demo</a></div></div></div></div></div></section></main><footer class="sc-589b3f08-0 kiqZIv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="sc-589b3f08-4 iMJqiQ"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/" data-interaction-type="link-inline-primary" aria-label="Zendesk" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 22 16" fill="currentColor" theme="[object Object]" class="LinkCollectionstyle__ZendeskIcon-sc-96x2q7-1 hfrOhb"><path d="M0 16h9.753V4.226zM9.753 0A4.876 4.876 0 1 1 0 0h9.753zm1.607 16a4.876 4.876 0 1 1 9.753 0H11.36zm0-4.226V0h9.753z"></path></svg></a></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 LinkCollectionstyle__LinkCollectionContentWrapper-sc-96x2q7-0 bEEqbX jZifzR" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dyNcwQ Gridstyle__Col-sc-1uhmtis-2 LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">全方位客戶服務領航者</h4></div><div class="StyledCol-sc-inuw62-0 dyNcwQ Gridstyle__Col-sc-1uhmtis-2 LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">我們的產品</h2><ul><li><a href="/service/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa 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different approach","tier-copy-body":"So, why Zendesk over Intercom? We are in it for the long haul. Whether you have one agent or one thousand, Zendesk scales with you. Here’s what matters most to our customers:\r\n\u003cul\u003e\u003cli\u003e \r\nPowerful reporting and insights: With custom metrics, flexible data visualizations, and custom reports, Zendesk reporting enables you and your teams to make sense of the information that matters.\r\n\u003c/li\u003e\u003cli\u003e\r\nScale: Whether you have 1 agent or 1000, there’s no need for you to switch solutions as you grow.\r\n\u003c/li\u003e\u003cli\u003e\r\nInnovation: At Zendesk we build software for innovators. It's flexible and easy to build on, and gives you the technology and freedom to try new ideas. \r\n\u003c/li\u003e\u003cli\u003e\r\nPartnership: Building great software for our customers is rewarding, but nothing is more important to us or our users than customer service. After all, how can Zendesk be the best solution on the market, without being a model of excellence through our own support and services model. We will be there for you when you need us.\r\n\u003c/li\u003e\u003c/ul\u003e","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""},{"tier-copy-headline":"A quick quote","tier-copy-body":"“Zendesk’s ability to grow with Uber as we launched cities, scaled products, and built our support organization has been key to our customer service success story.”\u003cbr/\u003e\r\n– Michael Mizrahi, Community Operations, Uber\r\n","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""}],"tier-center-screen-checkbox":"1","tier-center-screen-headline":"Ready to try Zendesk?","tier-center-screen-body":"\u003cp\u003eUnlike Intercom, Zendesk is scalable, intuitively designed for CX, and offers a low total cost of ownership. Businesses of all sizes can rely on our \u003ca href=\"https://www.zendesk.com/service/analytics/customer-experience-software/\"\u003ecustomer experience solution\u003c/a\u003e to enhance their CX with a unified omnichannel workspace, extensive integrations, top-notch security and compliance, robust reporting and analytics tools, and advanced AI and automation. Try Zendesk for free and experience it for yourself.\u003c/p\u003e","tier-center-screen-img":"Happy customers are the bottom line. See for yourself how transforming your customer support can help improve ROI. Start your free trial of Zendesk today.","tier-video-header":"Happy customers are the bottom line. See for yourself how transforming your customer support can help improve ROI. Start your free trial of Zendesk today.","tier-video-checkbox":"Happy customers are the bottom line. See for yourself how transforming your customer support can help improve ROI. Start your free trial of Zendesk today.","tier-video-headline":"Happy customers are the bottom line. See for yourself how transforming your customer support can help improve ROI. Start your free trial of Zendesk today.","tier-video-body":"Happy customers are the bottom line. See for yourself how transforming your customer support can help improve ROI. Start your free trial of Zendesk today.","tier-video-id":"Happy customers are the bottom line. See for yourself how transforming your customer support can help improve ROI. Start your free trial of Zendesk today.","tier-video-color":"Happy customers are the bottom line. See for yourself how transforming your customer support can help improve ROI. Start your free trial of Zendesk today.","tier-video-screen":"Happy customers are the bottom line. See for yourself how transforming your customer support can help improve ROI. Start your free trial of Zendesk today.","tier-quote-header":"Happy customers are the bottom line. 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Start your free trial of Zendesk today.","tier-resource-header":"//www.zendesk.com/register","tier-resource-checkbox":"1","tier-resource-headline":"Zendesk vs. the rest: Compare the software","tier-resource":"We have more to say about this. Have a look below.","tier-cta-header":[{"tier-copy-headline":"A different approach","tier-copy-body":"So, why Zendesk over Intercom? We are in it for the long haul. Whether you have one agent or one thousand, Zendesk scales with you. Here’s what matters most to our customers:\r\n\u003cul\u003e\u003cli\u003e \r\nPowerful reporting and insights: With custom metrics, flexible data visualizations, and custom reports, Zendesk reporting enables you and your teams to make sense of the information that matters.\r\n\u003c/li\u003e\u003cli\u003e\r\nScale: Whether you have 1 agent or 1000, there’s no need for you to switch solutions as you grow.\r\n\u003c/li\u003e\u003cli\u003e\r\nInnovation: At Zendesk we build software for innovators. It's flexible and easy to build on, and gives you the technology and freedom to try new ideas. \r\n\u003c/li\u003e\u003cli\u003e\r\nPartnership: Building great software for our customers is rewarding, but nothing is more important to us or our users than customer service. After all, how can Zendesk be the best solution on the market, without being a model of excellence through our own support and services model. We will be there for you when you need us.\r\n\u003c/li\u003e\u003c/ul\u003e","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""},{"tier-copy-headline":"A quick quote","tier-copy-body":"“Zendesk’s ability to grow with Uber as we launched cities, scaled products, and built our support organization has been key to our customer service success story.”\u003cbr/\u003e\r\n– Michael Mizrahi, Community Operations, Uber\r\n","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""}],"tier-copy-nav-button-text":"","tier-copy-nav-button-url":"","tier-copy":[{"tier-copy-headline":"At-a-glance comparison: Zendesk vs. Intercom","tier-copy-body":"It’s easy to see how Zendesk excels over Intercom. Check out our chart that compares the capabilities of Zendesk vs. Intercom.\r\n\r\n\u003ctable\u003e\r\n \u003ctr\u003e\r\n \u003cth\u003eWhat you need to deliver the best CX\u003c/th\u003e\r\n \u003cth\u003eZendesk\u003c/th\u003e\r\n \u003cth\u003e\u003ccenter\u003eIntercom\u003c/center\u003e\u003c/th\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eNative unified omnichannel workspace\u003c/td\u003e\r\n \u003ctd\u003e\u003ccenter\u003e✓\u003c/center\u003e\u003c/td\u003e\r\n \u003ctd\u003ePaid add-ons for critical channels such as WhatsApp\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eRobust integrations\u003c/td\u003e\r\n \u003ctd\u003e\u003ccenter\u003e1,500+\u003c/center\u003e\u003c/td\u003e\r\n \u003ctd\u003e450+\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eSecurity and compliance\u003c/td\u003e\r\n \u003ctd\u003e\u003ccenter\u003e✓\u003c/center\u003e\u003c/td\u003e\r\n \u003ctd\u003eLimited\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eReporting and analytics\u003c/td\u003e\r\n \u003ctd\u003e\u003ccenter\u003e✓\u003c/center\u003e\u003c/td\u003e\r\n \u003ctd\u003eBasic\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eAI built for CX\u003c/td\u003e\r\n \u003ctd\u003e\u003ccenter\u003e✓\u003c/center\u003e\u003c/td\u003e\r\n \u003ctd\u003eLimited\u003c/td\u003e\r\n \u003c/tr\u003e\r\n\u003c/table\u003e\r\n\r\n\u003cspan id=\"Intercom vs. Zendesk: Key capabilities\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Intercom vs. Zendesk: Key capabilities","tier-copy-body":"Let’s dig into the nitty gritty of Intercom versus Zendesk and see what makes Zendesk a better product for CX.\r\n\r\n\r\n\u003ch3\u003eNative unified omnichannel workspace\u003c/h3\u003e\r\n\r\n\u003cdiv class=\"container grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cimg class=\"lazyload no-src\" alt=\"A screenshot shows the unified omnichannel workspace from Zendesk. \" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/ascreenshotofaunifiedomnichannelworkspacefromzendesk.png\" width=100% height=100% /\u003e\r\n\r\nLearn more about the \u003ca href=\"/service/agent-workspace/\"\u003eZendesk Agent Workspace\u003c/a\u003e.\r\n \u003c/div\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cp\u003e\u003cstrong\u003eZendesk\u003c/strong\u003e gives agents a unified omnichannel workspace with an intelligent \u003ca href=\"/help-desk-software/ticketing-system/\"\u003eticketing system\u003c/a\u003e and embedded \u003ca href=\"/service/voice/call-center-software/\"\u003ecall center software\u003c/a\u003e. This single interface allows support agents to manage emails, SMS, phone calls, live chat, in-app messaging, and social messaging interactions seamlessly from one place.\u003c/p\u003e\r\n\r\n\u003cp\u003e\u003cstrong\u003eIntercom\u003c/strong\u003e primarily focuses on messaging but offers limited channel breadth compared to Zendesk, requiring paid add-ons for critical channels like WhatsApp.\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003ch3\u003eRobust integrations\u003c/h3\u003e\r\n\r\n\r\n\u003cdiv class=\"container grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cp\u003eThe \u003cstrong\u003eZendesk\u003c/strong\u003e Marketplace offers over 1,500 no-code apps and integrations. Our software is trusted by over 160,000 customers who have successfully integrated key technologies such as \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/10/salesforce/\"\u003eSalesforce\u003c/a\u003e, \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/24475/jira/\"\u003eJira\u003c/a\u003e, \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/93859/shopify-for-zendesk/\"\u003eShopify\u003c/a\u003e, \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/972305/slack/\"\u003eSlack\u003c/a\u003e, and \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/767198/microsoft-teams-for-support/\"\u003eMicrosoft Teams\u003c/a\u003e, backed by reliable APIs and proven custom integration references.\u003c/p\u003e\r\n \u003cp\u003e\u003cstrong\u003eIntercom\u003c/strong\u003e offers just over 450 integrations, which can make it less cost-effective and more complex to customize the software and adapt to new use cases as you scale. The platform also lacks transparency in displaying reviews, install counts, and purpose-built customer service integrations.\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cimg class=\"lazyload no-src\" alt=\"A screenshot depicts the Zendesk logo surrounded by the logos of popular apps available in the Zendesk Marketplace.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofzendesklogosurroundedbylogos.png\" width=100% height=100% /\u003e\r\n Explore our plug-and-play integrations in the \u003ca href=\"https://www.zendesk.com/marketplace/\"\u003eZendesk Marketplace\u003c/a\u003e.\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003ch3\u003eSecurity and compliance\u003c/h3\u003e\r\n\r\n\u003cdiv class=\"container grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cimg class=\"lazyload no-src\" alt=\"A screenshot shows a few data security and compliance icons prioritized by Zendesk.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotshowsafewdatasecurityandcomplienceiconsprioritizedbyzendesk.png\" width=100% height=100% /\u003e\r\n See how Zendesk prioritizes \u003ca href=\"https://www.zendesk.com/trust-center/\"\u003edata security and compliance\u003c/a\u003e. \r\n \u003c/div\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cp\u003e\u003cstrong\u003eZendesk\u003c/strong\u003e provides comprehensive security and compliance features, ensuring \u003ca href=\"/blog/customer-data-privacy/\"\u003ecustomer data privacy\u003c/a\u003e. This includes secure login options like SAML or JWT SSO (single sign-on) and native content redaction for sensitive information. We also adhere to numerous industry standards and regulations, such as HIPAA, SOC2, ISO 27001, HDS, FedRAMP LI-SaaS, ISO 27018, and ISO 27701.\u003c/p\u003e\r\n \u003cp\u003e\u003cstrong\u003eIntercom\u003c/strong\u003e doesn’t offer native content redaction for sensitive information or offer device access restrictions. It reserves SSO and identity management for its highest-tier pricing as gated add-ons. \u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003ch3\u003eReporting and analytics\u003c/h3\u003e\r\n\r\n\u003cdiv class=\"container grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cp\u003e\u003cstrong\u003eZendesk\u003c/strong\u003e boasts robust reporting and analytics tools, plus a dedicated workforce management system. With custom correlation and attribution, you can dive deep into the root cause behind your metrics. We also provide real-time and historical reporting dashboards so you can take action at the moment and learn from past trends. Meanwhile, our WFM software enables businesses to analyze employee metrics and performance, helping them identify improvements, implement strategies, and set long-term goals.\u003c/p\u003e\r\n \u003cp\u003e\u003cstrong\u003eIntercom\u003c/strong\u003e offers reporting and analytics tools with \u003ca href=\"https://www.g2.com/products/intercom/reviews/intercom-review-9419923\" rel=\"noopener\" target=\"_blank\"\u003elimited capabilities\u003c/a\u003e for custom reporting, user behavior metrics, and advanced visualization. It also lacks advanced features like collaboration reporting, custom metrics, metric correlation, and drill-in attribution. Intercom does not have a dedicated workforce management solution, either.\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cimg class=\"lazyload no-src\" alt=\"A screenshot from the Zendesk reporting dashboard shows a line graph for tickets created by channel.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofzendeskreportingdashboardshowsalinegraphforticketscreatedbychannel.png\" width=100% height=100% /\u003e\r\n Learn more about robust \u003ca href=\"https://www.zendesk.com/service/analytics/\"\u003ereporting and analytics\u003c/a\u003e from Zendesk. \r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003ch3\u003eAI and automation\u003c/h3\u003e\r\n\r\n\r\n\u003cdiv class=\"container grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cimg class=\"lazyload no-src\" alt=\"A screenshot shows the macro suggestions feature, an AI-powered tool offered by Zendesk.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofthemacrosuggestionsfeatureanaipoweredtoolbyzendesk.png\" width=100% height=100% /\u003e\r\n Experience intelligent CX with \u003ca href=\"/service/ai/\"\u003eZendesk AI\u003c/a\u003e.\r\n \u003c/div\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cp\u003e\u003cstrong\u003eZendesk\u003c/strong\u003e AI is the intelligence layer that infuses CX intelligence into every step of the customer journey. In addition to being pre-trained on billions of real support interactions, our AI powers bots, agent and admin assist, and intelligent workflows that lead to 83 percent lower administrative costs. Customers have also noted that they can implement Zendesk AI five times faster than other solutions.\u003c/p\u003e\r\n \u003cp\u003e\u003cstrong\u003eIntercom\u003c/strong\u003e also uses AI and features a chatbot called Fin, but negative reviews note \u003ca href=\"https://www.g2.com/products/intercom/reviews?utf8=%E2%9C%93\u0026filters%5Bcomment_answer_values%5D=Bot\u0026order=g2_default#:~:text=I%20think%20it%27d%20be%20great%20for%20Reporting%20to%20be%20more%20advanced%20especially%20with%20the%20AI%20Bot%20sats\" rel=\"noopener\" target=\"_blank\"\u003ebasic reporting\u003c/a\u003e and \u003ca href=\"https://www.g2.com/products/intercom/reviews?utf8=%E2%9C%93\u0026filters%5Bcomment_answer_values%5D=Fin\u0026order=g2_default#:~:text=Reporting.%20It%20needs%20to%20be%20more%20customizable%20to%20be%20valuable.%20The%20new%20Fin%20reporting%20does%20not%20give%20the%20same%20data%20as%20the%20old%20ResolutionBot%20report%2C%20which%20our%20team%20relies%20on.\" rel=\"noopener\" target=\"_blank\"\u003ea lack of customization\u003c/a\u003e. Fin is priced at $0.99 per resolution, so companies handling large volumes of queries might find it costly. In comparison, Zendesk customers pay a fixed price of $50 per agent—and only Zendesk AI is modeled on the world’s largest CX-specific dataset.\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cspan id=\"Why customers choose Zendesk over Intercom\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Why customers choose Zendesk over Intercom","tier-copy-body":"\u003ca href=\"/service/\"\u003e\u003cimg class=\"lazyload no-src\" alt=\"Icons display the awards Zendesk received for being voted the best software in three categories.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/threeiconsdisplaytheawardszendeskreceivedforbeingvotedthebestsoftwareinthreecategories.png\" width=100% height=100% /\u003e\u003c/a\u003e\r\n\r\nWith over 160,000 customers across all industries and regions, Zendesk has the CX expertise to provide you with best practices and thought leadership to increase your overall value. But don’t just take our word for it—listen to what customers say about why they picked Zendesk.\r\n\r\n\u003ch3\u003eReprise\u003c/h3\u003e\r\n\r\n\u003ca href=\"/customer/reprise/\"\u003e\u003cimg class=\"lazyload no-src\" alt=\"An illustration of a person picking an apple shows how Reprise benefits from using Zendesk for customer service.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/illustrationofapersonpickinganappleshowshowreprisebenefitsfromusingzendeskforcustomerservice.png\" width=100% height=100% /\u003e\u003c/a\u003e\r\n\r\n“There were a lot of \u003cstrong\u003eshortcomings with the previous solution, Intercom\u003c/strong\u003e. We couldn’t get the full messaging history or properly track different ticket queues—things that were super important to us. We sorely needed the ability to create a better help center and documentation. So \u003cstrong\u003ewe chose Zendesk and haven’t looked back.\u003c/strong\u003e” \r\n\r\n—Paul Vidal, VP of customer success at \u003ca href=\"/customer/reprise/\"\u003eReprise\u003c/a\u003e\r\n\r\n\r\n\u003ch3\u003eNovo\u003c/h3\u003e\r\n\r\n\u003ca href=\"/customer/bank-novo/\"\u003e\u003cimg class=\"lazyload no-src\" alt=\"An illustration of a person sitting and wearing headphones shares how Novo benefits from using Zendesk ticketing systems.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/illustrationofapersonsittingandwearingheadphonesshareshownovobenefitsfromusingzendeskticketingsystems.png\" width=100% height=100% /\u003e\u003c/a\u003e\r\n\r\n“We built an agent view into our database directly in Zendesk, so \u003cstrong\u003ethey no longer have to switch off Zendesk to log into our database to view customer attributes\u003c/strong\u003e. In the moment, it saves a couple of seconds, but over thousands of tickets? \u003cstrong\u003eThat saves hours\u003c/strong\u003e. That alone has been one of the most impactful things.”\r\n\r\n—Brian Kale, head of customer success at \u003ca href=\"/customer/bank-novo/\"\u003eNovo\u003c/a\u003e\r\n\r\n\r\n\u003ch3\u003eBitly\u003c/h3\u003e\r\n\r\n\u003ca href=\"/customer/bitly/\"\u003e\u003cimg class=\"lazyload no-src\" alt=\"An illustration of two people lounging in the grass shows how Bitly benefits from using Zendesk for customer support.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/illustrationoftwopeoplelayingongrasswithalistofbenefitsfromusingzendeskforcustomersupport.png\" width=100% height=100% /\u003e\u003c/a\u003e\r\n\r\n“We saw a real improvement in \u003cstrong\u003ethe agent’s ability to iterate on their workflows\u003c/strong\u003e and \u003cstrong\u003ean increase in the number of one-touch tickets\u003c/strong\u003e that could be solved with macros. \u003cstrong\u003eWe became much more efficient and successful on Zendesk.\u003c/strong\u003e”\r\n\r\n—Brad Harris, global customer support director at \u003ca href=\"/customer/bitly/\"\u003eBitly\u003c/a\u003e\r\n\r\n\u003cspan id=\"Frequently asked questions\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Frequently asked questions","tier-copy-body":"\u003cdiv class=\"accordion theme-default js-accordion faq-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch3\u003eShould I choose Zendesk or Intercom?\u003c/h3\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eIf delivering an outstanding customer experience and employee experience is your top priority, Zendesk should be your top pick over Intercom. Zendesk has the CX expertise to help businesses of all sizes scale their service experience without compromise. \r\n\r\nIn addition to delivering a flexible and scalable solution that extends to internal support use cases like IT and HR, Zendesk provides the tools and capabilities to enhance the employee and customer experience. With industry-leading AI that infuses intelligence into every interaction, robust integrations, and exceptional data security and compliance, it’s no wonder \u003ca href=\"/service/comparison/\"\u003ewhy Zendesk\u003c/a\u003e is a trusted leader in CX.\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch3\u003eWhat are the differences between Intercom and Zendesk?\u003c/h3\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eThere are a few key differences between Intercom and Zendesk: Zendesk offers a robust, best-in-class, AI-powered customer service solution. It’s purpose-built for CX and prioritizes ease of use, cost savings, trust and security, and scalability with dedicated support to help your business succeed. \r\n\r\nIntercom is an all-in-one solution, and compared to Zendesk, Intercom has a less intuitive design and can be complicated for new users to learn. It also offers a confusing pricing structure and fewer integrations, making it less scalable and cost-effective. \r\n\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch3\u003eShould I use Zendesk vs. Intercom for customer support?\u003c/h3\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eUse Zendesk for customer support because it's designed for CX. Built on the world's largest CX-specific dataset, Zendesk AI continuously learns from every customer interaction and allows companies to better assist customers, making it easy for support teams to deliver top-tier service while keeping costs low. You can also use Intercom as a customer service platform, but given its broad focus, you may not get the same level of specialized expertise. \u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch3\u003eDoes Zendesk have an Intercom integration?\u003c/h3\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eYes, \u003ca href=\"https://www.zendesk.com/marketplace/apps/support/47491/intercom/\"\u003eZendesk has an Intercom integration\u003c/a\u003e that you can find in the Zendesk Marketplace—it’s free to install. So, you can get the best of both worlds without choosing between Intercom or Zendesk.\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch3\u003eCan I use Intercom on the front end and Zendesk on the back?\u003c/h3\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eIf you’re already using Intercom and want to continue using it as the front-end CRM experience, integrating with Zendesk can improve it.\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cspan id=\"Ready to try Zendesk?\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""}],"tier-center-cta-text":"Get your free trial","tier-center-cta-url":"https://www.zendesk.com/register/","tier-resource-description":"Check out our other guides to see how Zendesk stacks up against the competition.","tier-resource-links":"\u003ca href=\"/service/comparison/\"\u003eWhy Zendesk?\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/intercom-alternatives/\"\u003eIntercom alternatives\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-help-scout/\"\u003eZendesk vs. Help Scout\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-salesforce/\"\u003eZendesk vs. Salesforce\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-jira-service-desk/\"\u003eZendesk vs. Jira\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-freshdesk/\"\u003eZendesk vs. Freshdesk\u003c/a\u003e\r\n\u003ca href=\"/zendesk-vs-kustomer/\"\u003eZendesk vs. Kustomer\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-reviews/\"\u003eZendesk reviews\u003c/a\u003e","tier-breadcrumb-show":"Zendesk vs Intercom","tier-top-cta-header":"","tier-top-cta-checkbox":"","tier-top-cta-description":"","tier-copy-description":"//www.zendesk.com/register","tier-stackable-header":"//www.zendesk.com/register","_yoast_wpseo_focuskw":"Zendesk vs. Intercom","_yoast_wpseo_sitemap-html-include":"-","tier-hero-ctas":[{"tier-hero-cta-text":"View demo","tier-hero-cta-url":"/demo/"}],"tier-footer-ctas":[{"tier-footer-cta-text":"","tier-footer-cta-url":""}],"_trash_the_other_posts":"0","tier-hero-subheading":"AI is the new standard for customer service. Choose advanced AI from the CX experts: Zendesk.","tier-hero-image":"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/heroimageofzendeskandintercomlogos.png","tier-cta-checkbox":"1","tier-cta-headline":"See how Zendesk outshines Intercom","tier-cta-2-text":"View demo","tier-cta-2-url":"/demo/","last_modified_by":"alopez","tier-subheading":"Why Zendesk is the best alternative to Intercom","tier-hero-description":"\u003ca href=\"/blog/customer-expectations-meet-rising-demands/\"\u003eCustomer expectations\u003c/a\u003e are already high, but with the rise of AI, customers are expecting even more. Customers want speed, anticipation, and a hyper-personalized experience conveniently on their channel of choice. Intelligence has become key to delivering the kinds of experiences customers expect at a lower operational cost. As more organizations adopt AI, it will be critical to choose a data model that aligns with how your business operates. Customer experience will be no exception, and AI models that are purpose-built for CX lead to better results at scale.\r\n\r\nBoth Zendesk and Intercom offer \u003ca href=\"/service/ticketing-system/customer-service-management-software/\"\u003ecustomer service software\u003c/a\u003e with AI capabilities—however, they are not created equal. Zendesk AI was modeled on the world’s largest CX-specific dataset. With Zendesk, you get next-level AI-powered support software that's intuitively designed, scalable, and cost-effective. Don’t settle for second best. Compare Zendesk vs. Intercom and future-proof your business with reliable, easy-to-use software. \r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Three icons show reasons why businesses choose Zendesk vs. Intercom, including an intuitive design, scalability, and low TCO.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/threeiconsshowreasonswhybusinesseschoosezendeskoverintercom.png\" width=100% height=100% /\u003e\r\n\r\n\u003ch3\u003eIntuitive design\u003c/h3\u003e\r\n\r\nZendesk is designed with the agent in mind, delivering a modern, intuitive experience. The customizable Zendesk Agent Workspace enables reps to work within a single browser tab with one-click navigation across any channel. Intercom, on the other hand, can be a \u003ca href=\"https://www.g2.com/products/intercom/reviews/intercom-review-9375548\"\u003ecomplicated system\u003c/a\u003e, creating a steep learning curve for new users.\r\n\r\n\u003ch3\u003eGreater scalability\u003c/h3\u003e\r\n\r\nZendesk is built to grow alongside your business, resulting in less downtime, better cost savings, and the stability needed to provide exceptional \u003ca href=\"/blog/customer-support-vs-customer-service/\"\u003ecustomer support\u003c/a\u003e. Many customers start using Zendesk as small or mid-sized businesses (SMBs) and continue to use our software as they scale their operations, hire more staff, and serve more customers. Our robust, no-code integrations enable you to adapt our software to new and growing use cases. Compared to Zendesk, Intercom offers few integrations, which may hinder its scalability.\r\n\r\n\u003ch3\u003eLow total cost of ownership\u003c/h3\u003e\r\n\r\nZendesk is simple to set up, customize, and maintain. As a result, customers can implement the \u003ca href=\"https://www.zendesk.com/help-desk-software/\"\u003ehelp desk software\u003c/a\u003e quickly—without the need for developers—and see a faster return on investment. Plus, our transparent pricing doesn’t have hidden fees or endless add-ons, so customers know exactly what they're paying for and can calculate the \u003ca href=\"/blog/agility-total-cost-customer-experience/\"\u003etotal cost of ownership\u003c/a\u003e ahead of time. In comparison, Intercom’s \u003ca href=\"https://www.g2.com/products/intercom/reviews/intercom-review-8940156\" rel=\"noopener\" target=\"_blank\"\u003econfusing pricing structure\u003c/a\u003e that features multiple add-ons may be unsuitable for small businesses.\r\n\r\n\u003cstrong\u003eMore in this guide:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"#At-a-glance comparison: Zendesk vs. Intercom\"\u003eAt-a-glance comparison: Zendesk vs. Intercom\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Intercom vs. Zendesk: Key capabilities\"\u003eIntercom vs. Zendesk: Key capabilities\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Why customers choose Zendesk over Intercom\"\u003eWhy customers choose Zendesk over Intercom\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Frequently asked questions\"\u003eFrequently asked questions\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Ready to try Zendesk?\"\u003eReady to try Zendesk?\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cspan id=\"At-a-glance comparison: Zendesk vs. Intercom\"\u003e\u003c/span\u003e","canonical":"https://www.zendesk.com/service/comparison/zendesk-vs-intercom/","seoTitle":"Zendesk vs. Intercom: A comparison guide for 2024","seoDescription":"Intercom isn't the only customer service software. Compare Zendesk vs. Intercom and see how Zendesk stands out with its AI-powered capabilities.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-6.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-6.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","path":"/service/comparison/zendesk-vs-intercom/","title":"Zendesk vs. Intercom: A comparison for 2024","publishedAt":"2017-07-14 09:38:49","updatedAt":"2024-10-24 08:45:19","updatedAtFormatted":"October 24, 2024","content":"","related":[],"story":null},"preview":false,"id":278861,"locale":"tw"},"__lang":"tw","__namespaces":{"header":{"brand_logoname_blog":"Zendesk 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