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class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Zendesk o Intercom: un confronto per il 2025</h1><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">L'AI è il nuovo standard per il servizio clienti. Scegli l'AI avanzata dagli esperti di CX: Zendesk.</h5><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/it/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Periodo di prova gratuito</a><a href="/it/demo/" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 endJfX" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Guarda la demo</a></div></div><div class="StyledCol-sc-inuw62-0 cZPYkB Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" fetchpriority="high" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/heroimageofzendeskandintercomlogos.png" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></div></section></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Perché Zendesk è la migliore alternativa a Intercom</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Ultimo aggiornamento 4 febbraio 2025</p><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/it/blog/customer-expectations-meet-rising-demands/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Le aspettative dei clienti</a> sono già elevate, ma con l'ascesa dell'AI i clienti si aspettano ancora di più. I clienti vogliono velocità, anticipazione e un’esperienza iper-personalizzata comodamente sul loro canale preferito. L'intelligence è diventata la chiave per offrire il tipo di esperienze che i clienti si aspettano a un costo operativo inferiore. Man mano che sempre più organizzazioni adottano l'AI, sarà fondamentale scegliere un modello di dati in linea con il modo in cui opera la tua azienda. La customer experience non farà eccezione e i modelli AI appositamente progettati per la CX portano a risultati migliori su larga scala.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sia Zendesk che Intercom offrono <a href="/it/service/ticketing-system/customer-service-management-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">software di servizio clienti</a> con funzionalità AI, tuttavia non sono uguali. Zendesk AI è stato modellato sul dataset più vasto al mondo specifico per CX. Con Zendesk, ottieni un software di assistenza basato sull'intelligenza artificiale di livello superiore, progettato in modo intuitivo, scalabile e conveniente. Non accontentarti del secondo migliore. Confronta Zendesk e Intercom e rendi la tua azineda a prova di futuro con un software affidabile e facile da usare.</p><img alt="Tre icone mostrano i motivi per cui le aziende scelgono Zendesk rispetto a Intercom, con design intuitivo, scalabilità e basso TCO." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/threeiconsshowreasonswhybusinesseschoosezendeskoverintercom_it-it.png" width="100%"/> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Design intuitivo</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk è progettato pensando all'agente, per offrire un'esperienza moderna e intuitiva. Lo Spazio di lavoro agente di Zendesk personalizzabile consente ai rappresentanti di lavorare all’interno di una singola scheda del browser con una navigazione con un solo clic su qualsiasi canale. Intercom, invece, può essere un <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/intercom/reviews/intercom-review-9375548" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">sistema complicato<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, che crea una curva di apprendimento ripida per i nuovi utenti.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Maggiore scalabilità</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk è progettato per crescere insieme alla tua azienda, con conseguente riduzione delle interruzioni, migliore risparmio sui costi e la stabilità necessaria per fornire un'eccezionale <a href="/it/blog/customer-support-vs-customer-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">assistenza clienti</a>. Molti clienti iniziano a utilizzare Zendesk come piccole e medie imprese (PMI) e continuano a utilizzare questo software mentre aumentano le loro operazioni, assumono più personale e servono più clienti. Le nostre solide integrazioni senza bisogno di codice consentono di adattare il nostro software a casi d'uso nuovi e in crescita. Rispetto a Zendesk, Intercom offre poche integrazioni, che possono ostacolarne la scalabilità.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Basso costo totale di proprietà</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk è semplice da configurare, personalizzare e gestire. Di conseguenza, i clienti possono implementare il <a href="/it/help-desk-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">software per help desk</a> rapidamente, senza la necessità di sviluppatori, e vedere un ritorno sull'investimento più rapido. Inoltre, i nostri prezzi trasparenti non prevedono commissioni nascoste o costi aggiuntivi infiniti, in modo che i clienti sappiano esattamente per cosa stanno pagando e possano calcolare il <a href="/it/blog/agility-total-cost-customer-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">costo totale di proprietà</a> in anticipo. In confronto, la <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/intercom/reviews/intercom-review-8940156" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">struttura dei prezzi confusa<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> di Intercom che include più componenti aggiuntivi potrebbe non essere adatta alle piccole imprese.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>In questa guida:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#At-a-glance comparison: Zendesk vs. Intercom" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Confronto rapido: Zendesk o Intercom</a> </li><li><a href="#Intercom vs. Zendesk: Key capabilities" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Intercom o Zendesk: Funzioni chiave</a> </li><li><a href="#Why customers choose Zendesk over Intercom" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Perché i clienti scelgono Zendesk rispetto a Intercom</a> </li><li><a href="#Frequently asked questions" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Domande frequenti</a> </li><li><a href="#Ready to try Zendesk?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Vuoi provare Zendesk?</a> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="At-a-glance comparison: Zendesk vs. Intercom"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Confronto rapido: Zendesk o Intercom</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">È facile vedere come Zendesk superi Intercom. Dai un’occhiata al nostro grafico che confronta le capacità di Zendesk rispetto a Intercom.</p><table class="sc-2a70aa94-0 bmdwwe"><tr><th>Cosa ti serve per offrire la migliore CX</th><th>Zendesk</th><th><div style="text-align:center">Intercom</div></th></tr><tr><td>Spazio di lavoro omnicanale unificato nativo</td><td><div style="text-align:center">✓</div></td><td>Componenti aggiuntivi a pagamento per canali fondamentali come WhatsApp</td></tr><tr><td>Integrazioni solide</td><td><div style="text-align:center">1.500+</div></td><td>450+</td></tr><tr><td>Conformità agli standard e sicurezza</td><td><div style="text-align:center">✓</div></td><td>Livello limitato</td></tr><tr><td>Report e analitica</td><td><div style="text-align:center">✓</div></td><td>Livello di base</td></tr><tr><td>AI creata per la CX</td><td><div style="text-align:center">✓</div></td><td>Livello limitato</td></tr></table> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Intercom vs. Zendesk: Key capabilities"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Intercom o Zendesk: Funzioni chiave</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Analizziamo i dettagli cruciali del confronto tra Intercom e Zendesk e vediamo cosa rende Zendesk un prodotto migliore per la CX.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Spazio di lavoro omnicanale unificato nativo</h3> <div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <img alt="Una schermata mostra lo spazio di lavoro omnicanale unificato di Zendesk." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/ascreenshotofaunifiedomnichannelworkspacefromzendesk.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ulteriori informazioni sullo <a href="/it/service/agent-workspace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Spazio di lavoro agente di Zendesk</a>.</p> </div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> offre agli agenti uno spazio di lavoro omnicanale unificato con un <a href="/it/help-desk-software/ticketing-system/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">sistema di ticketing</a> intelligente e un <a href="/it/service/voice/call-center-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">software per call center</a> integrato. Questa singola interfaccia consente agli agenti dell'assistenza di gestire email, SMS, telefonate, chat dal vivo, messaggistica in-app e interazioni di messaggistica social da un unico luogo.</p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Intercom</strong> si concentra principalmente sulla messaggistica, ma offre una gamma di canali limitata rispetto a Zendesk, richiedendo componenti aggiuntivi a pagamento per canali fondamentali come WhatsApp.</p> </div> </div> </div> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Integrazioni solide</h3> <div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Il Marketplace di <strong>Zendesk</strong> offre oltre 1.500 app e integrazioni no-code. Questo software è considerato affidabile da oltre 160.000 clienti che hanno integrato con successo tecnologie chiave come <a href="/it/marketplace/apps/support/10/salesforce/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Salesforce</a>, <a href="/it/marketplace/apps/support/24475/jira/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Jira</a>, <a href="/it/marketplace/apps/support/93859/shopify-for-zendesk/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Shopify</a>, <a href="/it/marketplace/apps/support/972305/slack/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Slack</a> e <a href="/it/marketplace/apps/support/767198/microsoft-teams-for-support/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Microsoft Teams</a>, supportate da API affidabili e riferimenti di integrazione personalizzati comprovati.</p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Intercom</strong> offre poco più di 450 integrazioni, il che può rendere meno conveniente e più complesso personalizzare il software e adattarsi ai nuovi casi d'uso man mano che si cresce. La piattaforma manca inoltre di trasparenza per quel che riguarda la visualizzazione delle recensioni, i conteggi di installazioni e le integrazioni del servizio clienti progettettate appositamente.</p> </div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <img alt="Uno screenshot raffigura il logo Zendesk circondato dai loghi delle app più diffuse disponibili nel Marketplace Zendesk." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofzendesklogosurroundedbylogos.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Esplora le nostre integrazioni plug-and-play in <a href="/it/marketplace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Marketplace</a>.</p> </div> </div> </div> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Conformità agli standard e sicurezza</h3> <div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <img alt="Una schermata mostra alcune icone di sicurezza e conformità dei dati prioritarie per Zendesk." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotshowsafewdatasecurityandcomplienceiconsprioritizedbyzendesk.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Scopri come Zendesk dà priorità a <a href="/it/trust-center/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">sicurezza e conformità dei dati</a>.</p> </div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> offre funzionalità di sicurezza e conformità complete, che garantiscono <a href="/it/blog/customer-data-privacy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">la privacy dei dati dei clienti</a>. Ciò include opzioni di accesso sicuro come SAML o JWT SSO (single sign-on) e mascheramento testo dei contenuti nativo per le informazioni sensibili. Ci atteniamo anche a numerosi standard e normative di settore, come HIPAA, SOC2, ISO 27001, HDS, FedRAMP LI-SaaS, ISO 27018 e ISO 27701.</p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Intercom</strong> non offre mascheramento testo dei contenuti nativo per le informazioni sensibili né offre limitazione dell'accesso ai dispositivi. Riserva SSO e gestione delle identità per le fascie di prezzo più alte come componenti aggiuntivi gated. </p> </div> </div> </div> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Report e analitica</h3> <div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> vanta solidi strumenti di report e analisi, oltre a un sistema di gestione del personale dedicato. Con la correlazione e l'assegnazione personalizzate, puoi effettuare un'analisi approfondita delle cause alla base delle tue metriche. Forniamo anche dashboard di creazione di reportistica in tempo reale e cronologica, in modo da poter intervenire subito e imparare dalle tendenze passate. Nel frattempo, il software WFM consente alle aziende di analizzare le metriche e le prestazioni dei dipendenti, aiutandoli a identificare i miglioramenti, implementare strategie e definire obiettivi a lungo termine.</p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Intercom</strong> offre strumenti di reportistica e analisi con <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/intercom/reviews/intercom-review-9419923" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">capacità limitate<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> per report personalizzati, metriche del comportamento degli utenti e visualizzazione avanzata. Non dispone inoltre di funzionalità avanzate come creazione di report di collaborazione, metriche personalizzate, correlazione metrica e assegnazione drill-in. Intercom non dispone nemmeno di una soluzione dedicata per la gestione del personale.</p> </div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <img alt="Una schermata dal pannello di controllo dei report di Zendesk mostra un grafico a linee per i ticket creati per canale." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofzendeskreportingdashboardshowsalinegraphforticketscreatedbychannel.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Scopri di più su <a href="/it/service/analytics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">report e analisi</a> di Zendesk.</p> </div> </div> </div> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Intelligenza artificiale e automazione</h3> <div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <img alt="Una schermata mostra la funzione suggerimenti macro, uno strumento basato sull’intelligenza artificiale offerto da Zendesk." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofthemacrosuggestionsfeatureanaipoweredtoolbyzendesk.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Prova la CX intelligente con <a href="/it/service/ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk AI</a>.</p> </div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Zendesk</strong> AI è il livello di intelligence che integra l'intelligenza CX in ogni fase del percorso del cliente. Oltre a essere pre-addestrata su miliardi di interazioni di supporto reali, la nostra AI alimenta bot, assistenza di agenti e amministratori e flussi di lavoro intelligenti che portano ad una diminuzione dei costi amministrativi dell'83%. I clienti hanno anche riscontrato che possono implementare Zendesk AI cinque volte più velocemente di altre soluzioni.</p> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Anche <strong>Intercom</strong> utilizza l'AI e dispone di un chatbot chiamato Fin, ma le recensioni negative indicano <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/intercom/reviews?utf8=%E2%9C%93&filters%5Bcomment_answer_values%5D=Bot&order=g2_default#:~:text=I%20think%20it%27d%20be%20great%20for%20Reporting%20to%20be%20more%20advanced%20especially%20with%20the%20AI%20Bot%20sats" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">report basici<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> e <a target="_blank" rel="noopener noreferrer" href="https://www.g2.com/products/intercom/reviews?utf8=%E2%9C%93&filters%5Bcomment_answer_values%5D=Fin&order=g2_default#:~:text=Reporting.%20It%20needs%20to%20be%20more%20customizable%20to%20be%20valuable.%20The%20new%20Fin%20reporting%20does%20not%20give%20the%20same%20data%20as%20the%20old%20ResolutionBot%20report%2C%20which%20our%20team%20relies%20on." data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">mancanza di personalizzazione<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Fin ha un prezzo di 0,99 $ per soluzione, quindi potrebbe essere oneroso per le aziende che gestiscono grandi volumi di richieste. In confronto, i clienti di Zendesk pagano un prezzo fisso di 50 USD per agente e solo Zendesk AI è modellato sul dataset specifico per CX più ampio del mondo.</p> </div> </div> </div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Why customers choose Zendesk over Intercom"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Perché i clienti scelgono Zendesk rispetto a Intercom</h2><div class="sc-5b6a3bbf-0 eWFVKO"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/it/service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><img alt="Le icone mostrano i premi ricevuti da Zendesk per essere stato votato il miglior software in tre categorie." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/threeiconsdisplaytheawardszendeskreceivedforbeingvotedthebestsoftwareinthreecategories_it-it.png" width="100%"/></a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Con oltre 160.000 clienti in tutti i settori e regioni, Zendesk ha l'esperienza CX per fornirti le best practice e la leadership di pensiero per aumentare il tuo valore complessivo. Ma non limitarti a credere a quanto ti raccontiamo noi: ascolta le esperienze dei nostri clienti e perché hanno scelto Zendesk.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Reprise</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/it/customer/reprise/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><img alt="Un’illustrazione di una persona che coglie una mela mostra come Reprise trae vantaggio dall’utilizzo di Zendesk per il servizio clienti." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/illustrationofapersonpickinganappleshowshowreprisebenefitsfromusingzendeskforcustomerservice_it-it.png" width="100%"/></a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">“Abbiamo riscontrato molte <strong>carenze nella soluzione precedente, Intercom</strong>. Non riuscivamo a ottenere la cronologia completa della messaggistica o a tenere traccia di diverse code di ticket, cose che erano molto importanti per noi. Avevamo disperatamente bisogno della possibilità di creare un centro assistenza e una documentazione migliori. Quindi <strong>abbiamo scelto Zendesk e non ci siamo guardati indietro.</strong>”</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">—Paul Vidal, VP of customer success presso <a href="/it/customer/reprise/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Reprise</a></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Novo</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/it/customer/bank-novo/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><img alt="Un’illustrazione di una persona seduta e che indossa delle cuffie spiega come Novo trae vantaggio dall’uso dei sistemi di ticketing Zendesk." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/illustrationofapersonsittingandwearingheadphonesshareshownovobenefitsfromusingzendeskticketingsystems_it-it.png" width="100%"/></a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">“Abbiamo integrato una visualizzazione agente del nostro database direttamente in Zendesk, in modo che <strong>non debbano più lasciar Zendesk per accedere al nostro database e visualizzare le caratteristiche dei clienti</strong>. Sul momento, guadagniamo un paio di secondi, ma su migliaia di ticket? <strong>Ci fa risparmiare ore</strong>. Solo questo è stato uno degli aspetti più incisivi”.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">—Brian Kale, head of customer success presso <a href="/it/customer/bank-novo/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Novo</a></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Bitly</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a href="/it/customer/bitly/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><img alt="Un’illustrazione di due persone che si rilassano sull’erba mostra come Bitly tragga vantaggio dall’uso di Zendesk per l’assistenza clienti." loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/illustrationoftwopeoplelayingongrasswithalistofbenefitsfromusingzendeskforcustomersupport_it-it.png" width="100%"/></a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">“Abbiamo riscontrato un reale miglioramento <strong>nella capacità degli agenti di continuare con i loro flusso di lavoro</strong> e <strong>un aumento del numero di ticket</strong> risolti al primo contatto grazie alle macro. <strong>Con Zendesk siamo diventati molto più efficienti ed efficaci.</strong>”</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">—Brad Harris, global customer support director presso <a href="/it/customer/bitly/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Bitly</a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Frequently asked questions"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Domande frequenti</h2><div class="sc-5b6a3bbf-0 eWFVKO"><div itemType="https://schema.org/FAQPage" class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R36ke76:--trigger:0" role="button" tabindex="0" aria-controls=":R36ke76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Scelgo Zendesk o Intercom?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R36ke76:--panel:0" aria-hidden="true" aria-labelledby=":R36ke76:--trigger:0" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Se la tua priorità assoluta è offrire un’esperienza clienti e un’esperienza dei dipendenti eccezionali, Zendesk sarà la scelta migliore rispetto a Intercom. Zendesk ha una competenza nella CX che permette di aiutare le aziende di tutte le dimensioni a scalare la propria esperienza di servizio senza compromessi. </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Oltre a fornire una soluzione flessibile e scalabile che si estende ai casi d’uso dell'assistenza interna come IT e HR, Zendesk fornisce gli strumenti e le capacità per migliorare l’esperienza dei dipendenti e dei clienti. Con l'AI leader del settore che integra l'intelligence in ogni interazione, solide integrazioni, sicurezza e conformità dei dati eccezionali, non c'è da meravigliarsi <a href="/it/service/comparison/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">che Zendesk</a> sia un leader affidabile nella CX.</p> </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R36ke76:--trigger:1" role="button" tabindex="0" aria-controls=":R36ke76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Quali sono le differenze tra Intercom e Zendesk?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R36ke76:--panel:1" aria-hidden="true" aria-labelledby=":R36ke76:--trigger:1" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ci sono alcune differenze findamentali tra Intercom e Zendesk: Zendesk offre una soluzione di servizio clienti solida, di prim'ordine e basata sull'intelligenza artificiale. È progettata appositamente per la CX e dà priorità a facilità d'uso, risparmio sui costi, fiducia, sicurezza e scalabilità con un'assistenza dedicata per aiutare la tua azienda ad avere successo. </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Intercom è una soluzione multifunzione e, rispetto a Zendesk, ha un design meno intuitivo, di conseguenza può essere complicato imparare ad utilizzarla per i nuovi utenti. Offre anche una struttura dei prezzi confusa e meno integrazioni, che la rende meno scalabile ed economica.</p> </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R36ke76:--trigger:2" role="button" tabindex="0" aria-controls=":R36ke76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Dovrei utilizzare Zendesk o Intercom per l'assistenza clienti?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R36ke76:--panel:2" aria-hidden="true" aria-labelledby=":R36ke76:--trigger:2" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Utilizza Zendesk per l’assistenza clienti perché è espressamente progettato per la CX. Basato sul dataset di dati specifico per la CX più vasto del mondo, Zendesk AI impara continuamente da ogni interazione con i clienti e consente alle aziende di assistere meglio i clienti, rendendo facile per i team di supporto fornire un servizio di alto livello mantenendo i costi bassi. Puoi anche utilizzare Intercom come piattaforma di assistenza clienti, ma dato il suo ampio spettro di applicazione, potresti non ottenere lo stesso livello di competenza specializzata. </p> </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R36ke76:--trigger:3" role="button" tabindex="0" aria-controls=":R36ke76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Zendesk dispone di un’integrazione di Intercom?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R36ke76:--panel:3" aria-hidden="true" aria-labelledby=":R36ke76:--trigger:3" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sì, <a href="/it/marketplace/apps/support/47491/intercom/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk ha un'integrazione di Intercom</a> che puoi trovare nel Marketplace Zendesk: è gratuita da installare. Quindi, puoi ottenere il meglio da entrambi i mondi senza dover scegliere tra Intercom o Zendesk.</p> </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R36ke76:--trigger:4" role="button" tabindex="0" aria-controls=":R36ke76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Posso usare Intercom sul front-end e Zendesk sul back-end?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R36ke76:--panel:4" aria-hidden="true" aria-labelledby=":R36ke76:--trigger:4" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Se stai già utilizzando Intercom e vuoi continuare a usarlo come esperienza CRM front-end, l’integrazione con Zendesk può migliorarla.</p> </div></section></div></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Ready to try Zendesk?"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Vuoi provare Zendesk?</h2></div><div class="StyledCol-sc-inuw62-0 jHrYwl Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">A differenza di Intercom, Zendesk è scalabile, progettato in modo intuitivo per la CX e offre un basso costo totale di proprietà. Le aziende di tutte le dimensioni possono fare affidamento sulla nostra <a href="/it/service/analytics/customer-experience-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">soluzione per la customer experience</a> per migliorare la propria CX grazie a uno spazio di lavoro omnicanale unificato, ampie integrazioni, sicurezza e conformità di prim'ordine, solidi strumenti per la creazione di report e analisi, AI e automazione avanzate. Prova Zendesk gratuitamente e sperimentalo in prima persona.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Inizia la prova gratuita<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gUTDzE Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Differenze tra Zendesk e tutti gli altri: confronta il software</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 elZec Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Consulta le nostre altre guide per vedere come Zendesk si posiziona rispetto alla concorrenza.</p></div><div class="StyledCol-sc-inuw62-0 dpHgeZ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT sc-e2fe0354-2 cTaaEo"><a href="/it/service/comparison/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Perché Zendesk?</span></a><a href="/it/service/comparison/intercom-alternatives/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Alternative a Intercom</span></a><a href="/it/service/comparison/zendesk-vs-help-scout/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs Help Scout</span></a><a href="/it/service/comparison/zendesk-vs-salesforce/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs Salesforce</span></a><a href="/it/service/comparison/zendesk-vs-jira-service-desk/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs Jira</span></a><a href="/it/service/comparison/zendesk-vs-freshdesk/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs Freshdesk</span></a><a href="/it/zendesk-vs-kustomer/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk vs Kustomer</span></a><a href="/it/service/comparison/zendesk-reviews/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Recensioni su Zendesk</span></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 CNjQF"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Scopri come Zendesk eclissa Intercom</h2><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/it/demo/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Guarda la demo</a></div></div></div></div></div></section></main><footer class="sc-589b3f08-0 kiqZIv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="sc-589b3f08-4 iMJqiQ"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/it/" data-interaction-type="link-inline-primary" aria-label="Zendesk" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><svg xmlns="http://www.w3.org/2000/svg" width="22" height="16" viewBox="0 0 22 16" fill="currentColor" theme="[object Object]" class="LinkCollectionstyle__ZendeskIcon-sc-96x2q7-1 hfrOhb"><path d="M0 16h9.753V4.226zM9.753 0A4.876 4.876 0 1 1 0 0zm1.607 16a4.876 4.876 0 1 1 9.753 0zm0-4.226V0h9.753z"></path></svg></a></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 LinkCollectionstyle__LinkCollectionContentWrapper-sc-96x2q7-0 bEEqbX jZifzR" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dyNcwQ Gridstyle__Col-sc-1uhmtis-2 LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Dalla tua parte per assistere i tuoi clienti</h4></div><div class="StyledCol-sc-inuw62-0 dyNcwQ Gridstyle__Col-sc-1uhmtis-2 LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">I nostri prodotti</h2><ul><li><a href="/it/service/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk per il servizio clienti</span></a></li><li><a href="/it/employee-service/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk per l'assistenza ai dipendenti</span></a></li><li><a href="/it/platform/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Piattaforma Sunshine</span></a></li><li><a href="/it/marketplace/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Marketplace</span></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/it/sections/4405298877338-What-s-New-in-Zendesk/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Aggiornamenti dei prodotti</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" 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See for yourself how transforming your customer support can help improve ROI. Start your free trial of Zendesk today.","tier-quote-checkbox":"Happy customers are the bottom line. See for yourself how transforming your customer support can help improve ROI. Start your free trial of Zendesk today.","tier-quote-img":"Happy customers are the bottom line. See for yourself how transforming your customer support can help improve ROI. Start your free trial of Zendesk today.","tier-quote-body":"Happy customers are the bottom line. See for yourself how transforming your customer support can help improve ROI. Start your free trial of Zendesk today.","tier-quote-author":"Happy customers are the bottom line. See for yourself how transforming your customer support can help improve ROI. Start your free trial of Zendesk today.","tier-quote-title":"Happy customers are the bottom line. See for yourself how transforming your customer support can help improve ROI. Start your free trial of Zendesk today.","tier-resource-header":"//www.zendesk.com/register","tier-resource-checkbox":"1","tier-resource-headline":"Differenze tra Zendesk e tutti gli altri: confronta il software","tier-resource":"We have more to say about this. Have a look below.","tier-cta-header":[{"tier-copy-headline":"A different approach","tier-copy-body":"So, why Zendesk over Intercom? We are in it for the long haul. Whether you have one agent or one thousand, Zendesk scales with you. Here’s what matters most to our customers:\r\n\u003cul\u003e\u003cli\u003e \r\nPowerful reporting and insights: With custom metrics, flexible data visualizations, and custom reports, Zendesk reporting enables you and your teams to make sense of the information that matters.\r\n\u003c/li\u003e\u003cli\u003e\r\nScale: Whether you have 1 agent or 1000, there’s no need for you to switch solutions as you grow.\r\n\u003c/li\u003e\u003cli\u003e\r\nInnovation: At Zendesk we build software for innovators. It's flexible and easy to build on, and gives you the technology and freedom to try new ideas. \r\n\u003c/li\u003e\u003cli\u003e\r\nPartnership: Building great software for our customers is rewarding, but nothing is more important to us or our users than customer service. After all, how can Zendesk be the best solution on the market, without being a model of excellence through our own support and services model. We will be there for you when you need us.\r\n\u003c/li\u003e\u003c/ul\u003e","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""},{"tier-copy-headline":"A quick quote","tier-copy-body":"“Zendesk’s ability to grow with Uber as we launched cities, scaled products, and built our support organization has been key to our customer service success story.”\u003cbr/\u003e\r\n– Michael Mizrahi, Community Operations, Uber\r\n","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""}],"tier-copy-nav-button-text":"","tier-copy-nav-button-url":"","tier-copy":[{"tier-copy-headline":"Confronto rapido: Zendesk o Intercom","tier-copy-body":"È facile vedere come Zendesk superi Intercom. Dai un’occhiata al nostro grafico che confronta le capacità di Zendesk rispetto a Intercom.\r\n\r\n\u003ctable\u003e\r\n \u003ctr\u003e\r\n \u003cth\u003eCosa ti serve per offrire la migliore CX\u003c/th\u003e\r\n \u003cth\u003eZendesk\u003c/th\u003e\r\n \u003cth\u003e\u003ccenter\u003eIntercom\u003c/center\u003e\u003c/th\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eSpazio di lavoro omnicanale unificato nativo\u003c/td\u003e\r\n \u003ctd\u003e\u003ccenter\u003e✓\u003c/center\u003e\u003c/td\u003e\r\n \u003ctd\u003eComponenti aggiuntivi a pagamento per canali fondamentali come WhatsApp\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eIntegrazioni solide\u003c/td\u003e\r\n \u003ctd\u003e\u003ccenter\u003e1.500+\u003c/center\u003e\u003c/td\u003e\r\n \u003ctd\u003e450+\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eConformità agli standard e sicurezza\u003c/td\u003e\r\n \u003ctd\u003e\u003ccenter\u003e✓\u003c/center\u003e\u003c/td\u003e\r\n \u003ctd\u003eLivello limitato\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eReport e analitica\u003c/td\u003e\r\n \u003ctd\u003e\u003ccenter\u003e✓\u003c/center\u003e\u003c/td\u003e\r\n \u003ctd\u003eLivello di base\u003c/td\u003e\r\n \u003c/tr\u003e\r\n \u003ctr\u003e\r\n \u003ctd\u003eAI creata per la CX\u003c/td\u003e\r\n \u003ctd\u003e\u003ccenter\u003e✓\u003c/center\u003e\u003c/td\u003e\r\n \u003ctd\u003eLivello limitato\u003c/td\u003e\r\n \u003c/tr\u003e\r\n\u003c/table\u003e\r\n\r\n\u003cspan id=\"Intercom vs. Zendesk: Key capabilities\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Intercom o Zendesk: Funzioni chiave","tier-copy-body":"Analizziamo i dettagli cruciali del confronto tra Intercom e Zendesk e vediamo cosa rende Zendesk un prodotto migliore per la CX.\r\n\r\n\r\n\u003ch3\u003eSpazio di lavoro omnicanale unificato nativo\u003c/h3\u003e\r\n\r\n\u003cdiv class=\"container grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cimg class=\"lazyload no-src\" alt=\"Una schermata mostra lo spazio di lavoro omnicanale unificato di Zendesk. \" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/ascreenshotofaunifiedomnichannelworkspacefromzendesk.png\" width=\"100%\" height=\"100%\" /\u003e\r\n\r\nUlteriori informazioni sullo \u003ca href=\"/service/agent-workspace/\"\u003eSpazio di lavoro agente di Zendesk\u003c/a\u003e.\r\n \u003c/div\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cp\u003e\u003cstrong\u003eZendesk\u003c/strong\u003e offre agli agenti uno spazio di lavoro omnicanale unificato con un \u003ca href=\"/help-desk-software/ticketing-system/\"\u003esistema di ticketing\u003c/a\u003e intelligente e un \u003ca href=\"/service/voice/call-center-software/\"\u003esoftware per call center\u003c/a\u003e integrato. Questa singola interfaccia consente agli agenti dell'assistenza di gestire email, SMS, telefonate, chat dal vivo, messaggistica in-app e interazioni di messaggistica social da un unico luogo.\u003c/p\u003e\r\n\r\n\u003cp\u003e\u003cstrong\u003eIntercom\u003c/strong\u003e si concentra principalmente sulla messaggistica, ma offre una gamma di canali limitata rispetto a Zendesk, richiedendo componenti aggiuntivi a pagamento per canali fondamentali come WhatsApp.\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003ch3\u003eIntegrazioni solide\u003c/h3\u003e\r\n\r\n\r\n\u003cdiv class=\"container grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cp\u003eIl Marketplace di \u003cstrong\u003eZendesk\u003c/strong\u003e offre oltre 1.500 app e integrazioni no-code. Questo software è considerato affidabile da oltre 160.000 clienti che hanno integrato con successo tecnologie chiave come \u003ca href=\"/marketplace/apps/support/10/salesforce/\"\u003eSalesforce\u003c/a\u003e, \u003ca href=\"/marketplace/apps/support/24475/jira/\"\u003eJira\u003c/a\u003e, \u003ca href=\"/marketplace/apps/support/93859/shopify-for-zendesk/\"\u003eShopify\u003c/a\u003e, \u003ca href=\"/marketplace/apps/support/972305/slack/\"\u003eSlack\u003c/a\u003e e \u003ca href=\"/marketplace/apps/support/767198/microsoft-teams-for-support/\"\u003eMicrosoft Teams\u003c/a\u003e, supportate da API affidabili e riferimenti di integrazione personalizzati comprovati.\u003c/p\u003e\r\n \u003cp\u003e\u003cstrong\u003eIntercom\u003c/strong\u003e offre poco più di 450 integrazioni, il che può rendere meno conveniente e più complesso personalizzare il software e adattarsi ai nuovi casi d'uso man mano che si cresce. La piattaforma manca inoltre di trasparenza per quel che riguarda la visualizzazione delle recensioni, i conteggi di installazioni e le integrazioni del servizio clienti progettettate appositamente.\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cimg class=\"lazyload no-src\" alt=\"Uno screenshot raffigura il logo Zendesk circondato dai loghi delle app più diffuse disponibili nel Marketplace Zendesk.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofzendesklogosurroundedbylogos.png\" width=\"100%\" height=\"100%\" /\u003e\r\n Esplora le nostre integrazioni plug-and-play in \u003ca href=\"/marketplace/\"\u003eZendesk Marketplace\u003c/a\u003e.\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003ch3\u003eConformità agli standard e sicurezza\u003c/h3\u003e\r\n\r\n\u003cdiv class=\"container grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cimg class=\"lazyload no-src\" alt=\"Una schermata mostra alcune icone di sicurezza e conformità dei dati prioritarie per Zendesk.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotshowsafewdatasecurityandcomplienceiconsprioritizedbyzendesk.png\" width=\"100%\" height=\"100%\" /\u003e\r\n Scopri come Zendesk dà priorità a \u003ca href=\"/trust-center/\"\u003esicurezza e conformità dei dati\u003c/a\u003e. \r\n \u003c/div\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cp\u003e\u003cstrong\u003eZendesk\u003c/strong\u003e offre funzionalità di sicurezza e conformità complete, che garantiscono \u003ca href=\"/blog/customer-data-privacy/\"\u003ela privacy dei dati dei clienti\u003c/a\u003e. Ciò include opzioni di accesso sicuro come SAML o JWT SSO (single sign-on) e mascheramento testo dei contenuti nativo per le informazioni sensibili. Ci atteniamo anche a numerosi standard e normative di settore, come HIPAA, SOC2, ISO 27001, HDS, FedRAMP LI-SaaS, ISO 27018 e ISO 27701.\u003c/p\u003e\r\n \u003cp\u003e\u003cstrong\u003eIntercom\u003c/strong\u003e non offre mascheramento testo dei contenuti nativo per le informazioni sensibili né offre limitazione dell'accesso ai dispositivi. Riserva SSO e gestione delle identità per le fascie di prezzo più alte come componenti aggiuntivi gated. \u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003ch3\u003eReport e analitica\u003c/h3\u003e\r\n\r\n\u003cdiv class=\"container grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cp\u003e\u003cstrong\u003eZendesk\u003c/strong\u003e vanta solidi strumenti di report e analisi, oltre a un sistema di gestione del personale dedicato. Con la correlazione e l'assegnazione personalizzate, puoi effettuare un'analisi approfondita delle cause alla base delle tue metriche. Forniamo anche dashboard di creazione di reportistica in tempo reale e cronologica, in modo da poter intervenire subito e imparare dalle tendenze passate. Nel frattempo, il software WFM consente alle aziende di analizzare le metriche e le prestazioni dei dipendenti, aiutandoli a identificare i miglioramenti, implementare strategie e definire obiettivi a lungo termine.\u003c/p\u003e\r\n \u003cp\u003e\u003cstrong\u003eIntercom\u003c/strong\u003e offre strumenti di reportistica e analisi con \u003ca href=\"https://www.g2.com/products/intercom/reviews/intercom-review-9419923\" rel=\"noopener\" target=\"_blank\"\u003ecapacità limitate\u003c/a\u003e per report personalizzati, metriche del comportamento degli utenti e visualizzazione avanzata. Non dispone inoltre di funzionalità avanzate come creazione di report di collaborazione, metriche personalizzate, correlazione metrica e assegnazione drill-in. Intercom non dispone nemmeno di una soluzione dedicata per la gestione del personale.\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cimg class=\"lazyload no-src\" alt=\"Una schermata dal pannello di controllo dei report di Zendesk mostra un grafico a linee per i ticket creati per canale.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofzendeskreportingdashboardshowsalinegraphforticketscreatedbychannel.png\" width=\"100%\" height=\"100%\" /\u003e\r\n Scopri di più su \u003ca href=\"/service/analytics/\"\u003ereport e analisi\u003c/a\u003e di Zendesk. \r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003ch3\u003eIntelligenza artificiale e automazione\u003c/h3\u003e\r\n\r\n\r\n\u003cdiv class=\"container grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cimg class=\"lazyload no-src\" alt=\"Una schermata mostra la funzione suggerimenti macro, uno strumento basato sull’intelligenza artificiale offerto da Zendesk.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/screenshotofthemacrosuggestionsfeatureanaipoweredtoolbyzendesk.png\" width=\"100%\" height=\"100%\" /\u003e\r\n Prova la CX intelligente con \u003ca href=\"/service/ai/\"\u003eZendesk AI\u003c/a\u003e.\r\n \u003c/div\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n \u003cp\u003e\u003cstrong\u003eZendesk\u003c/strong\u003e AI è il livello di intelligence che integra l'intelligenza CX in ogni fase del percorso del cliente. Oltre a essere pre-addestrata su miliardi di interazioni di supporto reali, la nostra AI alimenta bot, assistenza di agenti e amministratori e flussi di lavoro intelligenti che portano ad una diminuzione dei costi amministrativi dell'83%. I clienti hanno anche riscontrato che possono implementare Zendesk AI cinque volte più velocemente di altre soluzioni.\u003c/p\u003e\r\n \u003cp\u003eAnche \u003cstrong\u003eIntercom\u003c/strong\u003e utilizza l'AI e dispone di un chatbot chiamato Fin, ma le recensioni negative indicano \u003ca href=\"https://www.g2.com/products/intercom/reviews?utf8=%E2%9C%93\u0026filters%5Bcomment_answer_values%5D=Bot\u0026order=g2_default#:~:text=I%20think%20it%27d%20be%20great%20for%20Reporting%20to%20be%20more%20advanced%20especially%20with%20the%20AI%20Bot%20sats\" rel=\"noopener\" target=\"_blank\"\u003ereport basici\u003c/a\u003e e \u003ca href=\"https://www.g2.com/products/intercom/reviews?utf8=%E2%9C%93\u0026filters%5Bcomment_answer_values%5D=Fin\u0026order=g2_default#:~:text=Reporting.%20It%20needs%20to%20be%20more%20customizable%20to%20be%20valuable.%20The%20new%20Fin%20reporting%20does%20not%20give%20the%20same%20data%20as%20the%20old%20ResolutionBot%20report%2C%20which%20our%20team%20relies%20on.\" rel=\"noopener\" target=\"_blank\"\u003emancanza di personalizzazione\u003c/a\u003e. Fin ha un prezzo di 0,99 $ per soluzione, quindi potrebbe essere oneroso per le aziende che gestiscono grandi volumi di richieste. In confronto, i clienti di Zendesk pagano un prezzo fisso di 50 USD per agente e solo Zendesk AI è modellato sul dataset specifico per CX più ampio del mondo.\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cspan id=\"Why customers choose Zendesk over Intercom\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Perché i clienti scelgono Zendesk rispetto a Intercom","tier-copy-body":"\u003ca href=\"/service/\"\u003e\u003cimg class=\"lazyload no-src\" alt=\"Le icone mostrano i premi ricevuti da Zendesk per essere stato votato il miglior software in tre categorie.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/threeiconsdisplaytheawardszendeskreceivedforbeingvotedthebestsoftwareinthreecategories_it-it.png\" width=\"100%\" height=\"100%\" /\u003e\u003c/a\u003e\r\n\r\nCon oltre 160.000 clienti in tutti i settori e regioni, Zendesk ha l'esperienza CX per fornirti le best practice e la leadership di pensiero per aumentare il tuo valore complessivo. Ma non limitarti a credere a quanto ti raccontiamo noi: ascolta le esperienze dei nostri clienti e perché hanno scelto Zendesk.\r\n\r\n\u003ch3\u003eReprise\u003c/h3\u003e\r\n\r\n\u003ca href=\"/customer/reprise/\"\u003e\u003cimg class=\"lazyload no-src\" alt=\"Un’illustrazione di una persona che coglie una mela mostra come Reprise trae vantaggio dall’utilizzo di Zendesk per il servizio clienti.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/illustrationofapersonpickinganappleshowshowreprisebenefitsfromusingzendeskforcustomerservice_it-it.png\" width=\"100%\" height=\"100%\" /\u003e\u003c/a\u003e\r\n\r\n“Abbiamo riscontrato molte \u003cstrong\u003ecarenze nella soluzione precedente, Intercom\u003c/strong\u003e. Non riuscivamo a ottenere la cronologia completa della messaggistica o a tenere traccia di diverse code di ticket, cose che erano molto importanti per noi. Avevamo disperatamente bisogno della possibilità di creare un centro assistenza e una documentazione migliori. Quindi \u003cstrong\u003eabbiamo scelto Zendesk e non ci siamo guardati indietro.\u003c/strong\u003e” \r\n\r\n—Paul Vidal, VP of customer success presso \u003ca href=\"/customer/reprise/\"\u003eReprise\u003c/a\u003e\r\n\r\n\r\n\u003ch3\u003eNovo\u003c/h3\u003e\r\n\r\n\u003ca href=\"/customer/bank-novo/\"\u003e\u003cimg class=\"lazyload no-src\" alt=\"Un’illustrazione di una persona seduta e che indossa delle cuffie spiega come Novo trae vantaggio dall’uso dei sistemi di ticketing Zendesk.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/illustrationofapersonsittingandwearingheadphonesshareshownovobenefitsfromusingzendeskticketingsystems_it-it.png\" width=\"100%\" height=\"100%\" /\u003e\u003c/a\u003e\r\n\r\n“Abbiamo integrato una visualizzazione agente del nostro database direttamente in Zendesk, in modo che \u003cstrong\u003enon debbano più lasciar Zendesk per accedere al nostro database e visualizzare le caratteristiche dei clienti\u003c/strong\u003e. Sul momento, guadagniamo un paio di secondi, ma su migliaia di ticket? \u003cstrong\u003eCi fa risparmiare ore\u003c/strong\u003e. Solo questo è stato uno degli aspetti più incisivi”.\r\n\r\n—Brian Kale, head of customer success presso \u003ca href=\"/customer/bank-novo/\"\u003eNovo\u003c/a\u003e\r\n\r\n\r\n\u003ch3\u003eBitly\u003c/h3\u003e\r\n\r\n\u003ca href=\"/customer/bitly/\"\u003e\u003cimg class=\"lazyload no-src\" alt=\"Un’illustrazione di due persone che si rilassano sull’erba mostra come Bitly tragga vantaggio dall’uso di Zendesk per l’assistenza clienti.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/illustrationoftwopeoplelayingongrasswithalistofbenefitsfromusingzendeskforcustomersupport_it-it.png\" width=\"100%\" height=\"100%\" /\u003e\u003c/a\u003e\r\n\r\n“Abbiamo riscontrato un reale miglioramento \u003cstrong\u003enella capacità degli agenti di continuare con i loro flusso di lavoro\u003c/strong\u003e e \u003cstrong\u003eun aumento del numero di ticket\u003c/strong\u003e risolti al primo contatto grazie alle macro. \u003cstrong\u003eCon Zendesk siamo diventati molto più efficienti ed efficaci.\u003c/strong\u003e”\r\n\r\n—Brad Harris, global customer support director presso \u003ca href=\"/customer/bitly/\"\u003eBitly\u003c/a\u003e\r\n\r\n\u003cspan id=\"Frequently asked questions\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Domande frequenti","tier-copy-body":"\u003cdiv class=\"accordion theme-default js-accordion faq-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch3\u003eScelgo Zendesk o Intercom?\u003c/h3\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eSe la tua priorità assoluta è offrire un’esperienza clienti e un’esperienza dei dipendenti eccezionali, Zendesk sarà la scelta migliore rispetto a Intercom. Zendesk ha una competenza nella CX che permette di aiutare le aziende di tutte le dimensioni a scalare la propria esperienza di servizio senza compromessi. \r\n\r\nOltre a fornire una soluzione flessibile e scalabile che si estende ai casi d’uso dell'assistenza interna come IT e HR, Zendesk fornisce gli strumenti e le capacità per migliorare l’esperienza dei dipendenti e dei clienti. Con l'AI leader del settore che integra l'intelligence in ogni interazione, solide integrazioni, sicurezza e conformità dei dati eccezionali, non c'è da meravigliarsi \u003ca href=\"/service/comparison/\"\u003eche Zendesk\u003c/a\u003e sia un leader affidabile nella CX.\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch3\u003eQuali sono le differenze tra Intercom e Zendesk?\u003c/h3\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eCi sono alcune differenze findamentali tra Intercom e Zendesk: Zendesk offre una soluzione di servizio clienti solida, di prim'ordine e basata sull'intelligenza artificiale. È progettata appositamente per la CX e dà priorità a facilità d'uso, risparmio sui costi, fiducia, sicurezza e scalabilità con un'assistenza dedicata per aiutare la tua azienda ad avere successo. \r\n\r\nIntercom è una soluzione multifunzione e, rispetto a Zendesk, ha un design meno intuitivo, di conseguenza può essere complicato imparare ad utilizzarla per i nuovi utenti. Offre anche una struttura dei prezzi confusa e meno integrazioni, che la rende meno scalabile ed economica. \r\n\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch3\u003eDovrei utilizzare Zendesk o Intercom per l'assistenza clienti?\u003c/h3\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eUtilizza Zendesk per l’assistenza clienti perché è espressamente progettato per la CX. Basato sul dataset di dati specifico per la CX più vasto del mondo, Zendesk AI impara continuamente da ogni interazione con i clienti e consente alle aziende di assistere meglio i clienti, rendendo facile per i team di supporto fornire un servizio di alto livello mantenendo i costi bassi. Puoi anche utilizzare Intercom come piattaforma di assistenza clienti, ma dato il suo ampio spettro di applicazione, potresti non ottenere lo stesso livello di competenza specializzata. \u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch3\u003eZendesk dispone di un’integrazione di Intercom?\u003c/h3\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eSì, \u003ca href=\"/marketplace/apps/support/47491/intercom/\"\u003eZendesk ha un'integrazione di Intercom\u003c/a\u003e che puoi trovare nel Marketplace Zendesk: è gratuita da installare. Quindi, puoi ottenere il meglio da entrambi i mondi senza dover scegliere tra Intercom o Zendesk.\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n \u003ch3\u003ePosso usare Intercom sul front-end e Zendesk sul back-end?\u003c/h3\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n \u003cp\u003eSe stai già utilizzando Intercom e vuoi continuare a usarlo come esperienza CRM front-end, l’integrazione con Zendesk può migliorarla.\u003c/p\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cspan id=\"Ready to try Zendesk?\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""}],"tier-center-cta-text":"Inizia la prova gratuita","tier-center-cta-url":"https://www.zendesk.com/register/","tier-resource-description":"Consulta le nostre altre guide per vedere come Zendesk si posiziona rispetto alla concorrenza.","tier-resource-links":"\u003ca href=\"/service/comparison/\"\u003ePerché Zendesk?\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/intercom-alternatives/\"\u003eAlternative a Intercom\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-help-scout/\"\u003eZendesk vs Help Scout\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-salesforce/\"\u003eZendesk vs Salesforce\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-jira-service-desk/\"\u003eZendesk vs Jira\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-vs-freshdesk/\"\u003eZendesk vs Freshdesk\u003c/a\u003e\r\n\u003ca href=\"/zendesk-vs-kustomer/\"\u003eZendesk vs Kustomer\u003c/a\u003e\r\n\u003ca href=\"/service/comparison/zendesk-reviews/\"\u003eRecensioni su Zendesk\u003c/a\u003e","tier-breadcrumb-show":"Zendesk vs Intercom","tier-top-cta-header":"","tier-top-cta-checkbox":"","tier-top-cta-description":"","tier-copy-description":"//www.zendesk.com/register","tier-stackable-header":"//www.zendesk.com/register","tier-hero-ctas":[{"tier-hero-cta-text":"Guarda la demo","tier-hero-cta-url":"/demo/"}],"tier-footer-ctas":[{"tier-footer-cta-text":"","tier-footer-cta-url":""}],"_trash_the_other_posts":"0","tier-hero-subheading":"L'AI è il nuovo standard per il servizio clienti. Scegli l'AI avanzata dagli esperti di CX: Zendesk.","tier-hero-image":"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/heroimageofzendeskandintercomlogos.png","tier-cta-checkbox":"1","tier-cta-headline":"Scopri come Zendesk eclissa Intercom","tier-cta-2-text":"Guarda la demo","tier-cta-2-url":"/demo/","last_modified_by":"alopez","tier-subheading":"Perché Zendesk è la migliore alternativa a Intercom","tier-hero-description":"\u003ca href=\"/blog/customer-expectations-meet-rising-demands/\"\u003eLe aspettative dei clienti\u003c/a\u003e sono già elevate, ma con l'ascesa dell'AI i clienti si aspettano ancora di più. I clienti vogliono velocità, anticipazione e un’esperienza iper-personalizzata comodamente sul loro canale preferito. L'intelligence è diventata la chiave per offrire il tipo di esperienze che i clienti si aspettano a un costo operativo inferiore. Man mano che sempre più organizzazioni adottano l'AI, sarà fondamentale scegliere un modello di dati in linea con il modo in cui opera la tua azienda. La customer experience non farà eccezione e i modelli AI appositamente progettati per la CX portano a risultati migliori su larga scala.\r\n\r\nSia Zendesk che Intercom offrono \u003ca href=\"/service/ticketing-system/customer-service-management-software/\"\u003esoftware di servizio clienti\u003c/a\u003e con funzionalità AI, tuttavia non sono uguali. Zendesk AI è stato modellato sul dataset più vasto al mondo specifico per CX. Con Zendesk, ottieni un software di assistenza basato sull'intelligenza artificiale di livello superiore, progettato in modo intuitivo, scalabile e conveniente. Non accontentarti del secondo migliore. Confronta Zendesk e Intercom e rendi la tua azineda a prova di futuro con un software affidabile e facile da usare. \r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Tre icone mostrano i motivi per cui le aziende scelgono Zendesk rispetto a Intercom, con design intuitivo, scalabilità e basso TCO.\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/threeiconsshowreasonswhybusinesseschoosezendeskoverintercom_it-it.png\" width=\"100%\" height=\"100%\" /\u003e\r\n\r\n\u003ch3\u003eDesign intuitivo\u003c/h3\u003e\r\n\r\nZendesk è progettato pensando all'agente, per offrire un'esperienza moderna e intuitiva. Lo Spazio di lavoro agente di Zendesk personalizzabile consente ai rappresentanti di lavorare all’interno di una singola scheda del browser con una navigazione con un solo clic su qualsiasi canale. Intercom, invece, può essere un \u003ca href=\"https://www.g2.com/products/intercom/reviews/intercom-review-9375548\"\u003esistema complicato\u003c/a\u003e, che crea una curva di apprendimento ripida per i nuovi utenti.\r\n\r\n\u003ch3\u003eMaggiore scalabilità\u003c/h3\u003e\r\n\r\nZendesk è progettato per crescere insieme alla tua azienda, con conseguente riduzione delle interruzioni, migliore risparmio sui costi e la stabilità necessaria per fornire un'eccezionale \u003ca href=\"/blog/customer-support-vs-customer-service/\"\u003eassistenza clienti\u003c/a\u003e. Molti clienti iniziano a utilizzare Zendesk come piccole e medie imprese (PMI) e continuano a utilizzare questo software mentre aumentano le loro operazioni, assumono più personale e servono più clienti. Le nostre solide integrazioni senza bisogno di codice consentono di adattare il nostro software a casi d'uso nuovi e in crescita. Rispetto a Zendesk, Intercom offre poche integrazioni, che possono ostacolarne la scalabilità.\r\n\r\n\u003ch3\u003eBasso costo totale di proprietà\u003c/h3\u003e\r\n\r\nZendesk è semplice da configurare, personalizzare e gestire. Di conseguenza, i clienti possono implementare il \u003ca href=\"/help-desk-software/\"\u003esoftware per help desk\u003c/a\u003e rapidamente, senza la necessità di sviluppatori, e vedere un ritorno sull'investimento più rapido. Inoltre, i nostri prezzi trasparenti non prevedono commissioni nascoste o costi aggiuntivi infiniti, in modo che i clienti sappiano esattamente per cosa stanno pagando e possano calcolare il \u003ca href=\"/blog/agility-total-cost-customer-experience/\"\u003ecosto totale di proprietà\u003c/a\u003e in anticipo. In confronto, la \u003ca href=\"https://www.g2.com/products/intercom/reviews/intercom-review-8940156\" rel=\"noopener\" target=\"_blank\"\u003estruttura dei prezzi confusa\u003c/a\u003e di Intercom che include più componenti aggiuntivi potrebbe non essere adatta alle piccole imprese.\r\n\r\n\u003cstrong\u003eIn questa guida:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"#At-a-glance comparison: Zendesk vs. Intercom\"\u003eConfronto rapido: Zendesk o Intercom\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Intercom vs. Zendesk: Key capabilities\"\u003eIntercom o Zendesk: Funzioni chiave\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Why customers choose Zendesk over Intercom\"\u003ePerché i clienti scelgono Zendesk rispetto a Intercom\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Frequently asked questions\"\u003eDomande frequenti\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#Ready to try Zendesk?\"\u003eVuoi provare Zendesk?\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cspan id=\"At-a-glance comparison: Zendesk vs. Intercom\"\u003e\u003c/span\u003e","_tms_delivery":"2024-10-04 16:29:54","_edit_lock":"1738755086:5520","_edit_last":"5501","canonical":"https://www.zendesk.com/it/service/comparison/zendesk-vs-intercom/","seoTitle":"Zendesk o Intercom: Una guida al confronto delle funzionalità per il 2025","seoDescription":"Intercom non è l'unico software per il servizio clienti. Confronta Zendesk e Intercom e scopri come Zendesk si distingue per le sue funzionalità basate sull'intelligenza artificiale.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-8.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-8.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","path":"/service/comparison/zendesk-vs-intercom/","title":"Zendesk o Intercom: un confronto per il 2025","publishedAt":"2024-10-23 22:11:42","updatedAt":"2025-02-04 07:50:53","updatedAtFormatted":"4 febbraio 2025","content":"","related":[],"promo":null},"preview":false,"id":202193615,"locale":"it"},"__lang":"it","__namespaces":{"header":{"brand_logoname_blog":"Blog Zendesk","newsroom":"Newsroom","brand_subtitle_newsroom":"Notizie e annunci aziendali","marketplace":"Marketplace","arialabel_toggle":"Attiva/disattiva menu 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