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Support Services Directory | UCSF School of Nursing
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region-content"> <div data-drupal-messages-fallback class="hidden"></div> <div id="block-nursing-v2-breadcrumbs" data-block-plugin-id="system_breadcrumb_block" class="block block-system block-system-breadcrumb-block"> <nav class="breadcrumb" role="navigation" aria-labelledby="system-breadcrumb"> <h2 id="system-breadcrumb" class="visually-hidden">Breadcrumb</h2> <ol> <li> <a href="/">UCSF School of Nursing</a> </li> <li> <a href="/about/our-organization">About</a> </li> <li> <a href="/about/contact-us">Contact Us</a> </li> <li> For Our Faculty and Staff: Support Services Directory </li> </ol> </nav> </div> <div id="block-nursing-v2-page-title" data-block-plugin-id="page_title_block" class="block block-core block-page-title-block"> <h1 class="page-title"><span class="field field--name-title field--type-string field--label-hidden">Support Services Directory</span> </h1> </div> <div id="block-nursing-v2-content" data-block-plugin-id="system_main_block" class="block block-system block-system-main-block"> <article about="/our-organization/support-services-directory" class="node node--type-page node--view-mode-full"> <div class="node__content"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>If you are a School of Nursing faculty or staff member, please consult this directory for the appropriate contact to assist with your question or request. If you need further assistance after reviewing the directory, please contact <strong>Administrative Director <a href="/cdn-cgi/l/email-protection#7915180b100a0a18571b1c0a0d390c1a0a1f571c1d0c">Larissa Best</a></strong>.</p> <h3><strong>Jump to specific sections within the directory:</strong></h3> <ul> <li><a href="#HR Issues">HR Matters</a> (including hiring, job classifications, compensation, honorariums, etc.) </li> <li><a href="#Business and Finance">Business and Finance</a> (including purchasing, reimbursements, faculty fund balances, etc.)</li> <li><a href="#Administration of Grants">Administration of Grants</a></li> <li><a href="#Academic Matters">Academic Matters</a> (including curriculum/course design, support with education technology, accreditation, learner scheduling, learner compliance)</li> <li><a href="#Clinical Placements, Contracts">Clinical Placements, Contracts, Credentialing and Strategic Integration Partnerships</a></li> <li><a href="#Office Space Work Equipment">On-Campus Support, Office Space, Work Equipment, Badge and Building Access</a></li> </ul> <table border="1" cellpadding="1" cellspacing="1" style="width: 900px;"> <thead> <tr> <th scope="col" style="width: 429px;">If your question is about ...</th> <th scope="col" style="width: 457px;">Please contact the following individuals</th> </tr> </thead> <tbody> <tr> <td colspan="2" style="width: 429px;"> <h2 class="text-align-center"><a id="HR Issues" name="HR Issues"><strong>HR Matters</strong></a></h2> </td> </tr> <tr> <td style="width: 429px;">HR matters for faculty, staff or non-faculty academics</td> <td style="width: 457px;"> <p><a href="/cdn-cgi/l/email-protection#1e72716c77707f30797b7b5e6b7d6d78307b7a6b">Lorina Gee</a></p> </td> </tr> <tr> <td colspan="2" style="width: 429px;"> <h2 class="text-align-center"><a id="Business and Finance" name="Business and Finance"><strong>Business and Finance</strong></a></h2> </td> </tr> <tr> <td class="text-align-center" colspan="2" style="width: 429px;"><strong>If you are unsure of who to contact for business and finance matters, email <a href="/cdn-cgi/l/email-protection#1b6f727d7d7a756235757c6e627e755b6e78687d357e7f6e">Tiffany Nguyen</a>.</strong></td> </tr> <tr> <td style="width: 429px;">Requests for reimbursements. Please submit within 45 days of expense or end of travel.</td> <td style="width: 457px;"> <p>— If you are faculty or staff in Family Health Care Nursing, Community Health Systems, contact <a href="/cdn-cgi/l/email-protection#2556444b4157440b4749444b464a65504656430b404150">Sandra Blanco</a></p> <p>— If you are faculty or staff in Physiological Nursing, Social and Behavioral Sciences, Institute for Health & Aging or the Dean's Office, contact <a href="/cdn-cgi/l/email-protection#34595553535d511a5a5374415747521a515041">Maggie Ng</a></p> <p>— If you are a student, contact <a href="/cdn-cgi/l/email-protection#6904080e0e000c47070e291c0a1a0f470c0d1c">Maggie Ng</a>.</p> </td> </tr> <tr> <td style="width: 429px;">Inquiring about status of reimbursements and vendor payments </td> <td style="width: 457px;"> <p>For updates on purchases and reimbursements, visit <a href="https://ucsf.service-now.com/ucsfit?id=ucsf_sc_cat_item&sys_id=e433cd0bdb86d4105619e25c139619e4&sysparm_category=7886c3cf2beab98019d7c71317da1598">the UCSF Supply Chain Management Internal Support ticket system.</a> The Accounts Payable Office is experiencing a backlog. Reimbursement can take four weeks or more. Please do not submit a ticket until after four weeks from the submission date of reimbursement.</p> <p>Vendors may inquire about payments by <a href="https://ucsf.service-now.com/ucsfit?id=ucsf_public_scm_to_inc">submitting a ticket through the UCSF Supplier Support system</a>. Due to the backlog, please wait at least four weeks before checking payment status.</p> </td> </tr> <tr> <td style="width: 429px;">Requests for purchasing, independent contractors, consultants, other purchase orders.</td> <td style="width: 457px;"> <p>— If you are in Family Health Care Nursing or Community Health Systems, contact <a href="/cdn-cgi/l/email-protection#dba8bab5bfa9baf5b9b7bab5b8b49baeb8a8bdf5bebfae">Sandra Blanco</a></p> — If you are in Physiological Nursing, Social and Behavioral Sciences, Institute for Health & Aging, Dean's Office, contact <a href="/cdn-cgi/l/email-protection#610f000f02184f0f060e21140212074f040514">Nancy Ngo</a></td> </tr> <tr> <td style="width: 429px;">Questions about faculty fund balances, including faculty discretionary accounts and academic enrichment accounts</td> <td style="width: 457px;">If you have an RSA, direct your question to your RSA.<br> If you do not have an RSA, direct your question to <a href="/cdn-cgi/l/email-protection#f28186978497dc8680939cb287918194dc979687">Steve Tran</a>.</td> </tr> <tr> <td colspan="2" style="width: 429px;"> <h2 class="text-align-center"><a id="Administration of Grants" name="Administration of Grants">Administration of Grants</a></h2> </td> </tr> <tr> <td style="width: 429px;">Administration of grants </td> <td style="width: 457px;"> <p>Please discuss with your RSA.</p> <p>If you do not have an RSA or are unsure of who to contact, please contact <a href="/cdn-cgi/l/email-protection#054377646b666c76666a2b4360776b646b61607f45706676632b606170">Frank Fernandez</a>.</p> </td> </tr> <tr> <td colspan="2" style="width: 429px;"> <h2 class="text-align-center"><a id="Academic Matters" name="Academic Matters"><strong>Academic Matters</strong></a></h2> </td> </tr> <tr> <td style="width: 429px;">Faculty coverage for teaching courses when the Faculty of Record is unavailable or ill.</td> <td style="width: 457px;">Consult your department chair or vice chair.</td> </tr> <tr> <td style="width: 429px;"> <p>Curriculum/course design and training/support with the use of education technology</p> </td> <td style="width: 457px;"><a contenteditable="false" href="/cdn-cgi/l/email-protection#42110d0c0a170002372131246c272637" title="mailto:SONHUB@ucsf.edu"><span class="__cf_email__" data-cfemail="75263a3b3d203735001606135b101100">[email protected]</span></a></td> </tr> <tr> <td style="width: 429px;">Administrative issues of the academic programs</td> <td style="width: 457px;"> <p>— <a href="/cdn-cgi/l/email-protection#4f222e3d36612336212c270f3a2c3c29612a2b3a">Mary Lynch</a> for curriculum and accreditation matters<br> — <a href="/cdn-cgi/l/email-protection#97fdf8f2b9edf6e1f6fbf6d7e2f4e4f1b9f2f3e2">Joe Zavala</a> for student progression/tracking<br> — <a href="/cdn-cgi/l/email-protection#730112101b161f5d17161f1c0001160a160033061000155d161706">Rachel De Los Reyes</a> for teaching assignments/tracking<br> — <a href="/cdn-cgi/l/email-protection#ed9e988684c3819882ad988e9e8bc3888998">Suki Luo</a> for classroom scheduling, room reservations and skills lab<br> — <a href="/cdn-cgi/l/email-protection#a3d3c6d7c6d18dd4c6c1c6d1e3d6c0d0c58dc6c7d6">Peter Weber</a> for course evaluations.</p> </td> </tr> <tr> <td colspan="2" style="width: 429px;"> <h2 class="text-align-center"><a id="Clinical Placements, Contracts" name="Clinical Placements, Contracts">Clinical Placements, Contracts, Credentialing and Integration Partnerships</a></h2> </td> </tr> <tr> <td style="width: 429px;">Clinical placements, student Training Affiliation Agreements, preceptor credentialing and institutional Certificates of Insurance</td> <td style="width: 457px;"><a href="/cdn-cgi/l/email-protection#96e2f7fbfbefb8e4eff7f8d6e3f5e5f0b8f3f2e3">Tammy Ryan</a></td> </tr> <tr> <td style="width: 429px;"> <p>— Faculty MOUs, PSAs, IPAs and other contract matters</p> <p>— Partnerships with UCSF Health or affiliates</p> <p>— Faculty credentialing administration (including Faculty Practice Committee or NP Fellows inquiries)</p> <p>— Volunteer Faculty Network partnerships</p> </td> <td style="width: 457px;"><a contenteditable="false" href="/cdn-cgi/l/email-protection#b0e3fffeffd6d6d9d3d5dfd6f3dcd9ded9d3d1dcf1d6d6d1d9c2c3f0c5d3c3d69ed5d4c5" title="mailto:SONOfficeofClinicalAffairs@ucsf.edu"><span class="__cf_email__" data-cfemail="cb98848584adada2a8aea4ad88a7a2a5a2a8aaa78aadadaaa2b9b88bbea8b8ade5aeafbe">[email protected]</span></a></td> </tr> <tr> <td style="width: 429px;">Leadership Institute</td> <td style="width: 457px;"><a href="/cdn-cgi/l/email-protection#7d11181c19180f0e15140d14130e0914090809183d081e0e1b53181908">Justin Pohl</a></td> </tr> <tr> <td colspan="2" style="width: 429px;"> <h2 class="text-align-center"><a id="Office Space Work Equipment" name="Office Space Work Equipment"><strong>On-Campus Support, Office Space, Work Equipment, Badge and Building Access</strong></a></h2> </td> </tr> <tr> <td style="width: 429px;"> <p>On-campus support such as:</p> <p>— Forgot your key or badge<br> — Dropping off or picking up equipment or supplies<br> — Requests to borrow a laptop for the day<br> — Need for on-campus help when you are unsure who else to contact</p> </td> <td style="width: 457px;"> <p>For all departments and IHA, please email <a href="/cdn-cgi/l/email-protection#22716d6c63464f4b4c715643444462574151440c474657"><span class="__cf_email__" data-cfemail="194a5657587d7470774a6d787f7f596c7a6a7f377c7d6c">[email protected]</span></a> to reach the staff of the day. The Administrative Structure team monitors emails Monday through Fridays, 9 a.m.- 4 p.m. Please expect a 24-48 hour response time.</p> </td> </tr> <tr> <td style="width: 429px;">Office space assignments for faculty and staff</td> <td style="width: 457px;"> <p>— For questions about specific space assignment in the departments/institute, contact your department/institute chair.<br> — For the Dean’s Office, contact <a href="/cdn-cgi/l/email-protection#432026202a2f2a226d202b222d2403362030256d262736">Cecilia Chang</a>.<br> — For other questions about space, such as drop-in hotel space or if a faculty/staff member needs help accessing their office, contact <a href="/cdn-cgi/l/email-protection#99fbfcebedf0f7f8b7f5fcfcd9ecfaeaffb7fcfdec">Bertina Lee</a>.</p> </td> </tr> <tr> <td style="width: 429px;">Office equipment </td> <td style="width: 457px;"> <p>— For the departments/institute, contact <a href="/cdn-cgi/l/email-protection#45272037312c2b246b29202005302636236b202130">Bertina Lee</a>.</p> <p>— For the Dean's Office, contact <a href="/cdn-cgi/l/email-protection#0865616b60696d642662696e6e6d487d6b7b6e266d6c7d">Michael Jaffe</a>.</p> </td> </tr> <tr> <td style="width: 429px;">UCSF badge and building access</td> <td style="width: 457px;">— For all departments and IHA, contact <a href="/cdn-cgi/l/email-protection#d4b2a6b5bab7b1a7fab8b1b194a1b7a7b2fab1b0a1">Frances Lee</a> and <a href="/cdn-cgi/l/email-protection#bedcdbcccad7d0df90d2dbdbfecbddcdd890dbdacb">Bertina Lee</a>.</td> </tr> <tr> <td style="width: 429px;">Problems with your computer, software applications, accessing the UCSF network or VPN</td> <td style="width: 457px;">Submit an IT ticket using one of these options:<br> — Call: (415) 514-4100<br> — Online: <a href="https://ucsf.service-now.com/ess/">https://ucsf.service-now.com/ess/</a><br> — Email: <a href="/cdn-cgi/l/email-protection#e58c91968097938c86808180968ea590869683cb808190"><span class="__cf_email__" data-cfemail="8de4f9fee8fffbe4eee8e9e8fee6cdf8eefeeba3e8e9f8">[email protected]</span></a></td> </tr> <tr> <td style="width: 429px;">Telephone lines</td> <td style="width: 457px;"> <p>— For the Dean's Office, Community Health Systems, Family Health Care Nursing and Physiological Nursing, contact <a href="/cdn-cgi/l/email-protection#1e73777d767f7b7230747f78787b5e6b7d6d78307b7a6b">Michael Jaffe</a>.<br> — For the Institute for Health & Aging and Social and Behavioral Sciences, contact <a href="/cdn-cgi/l/email-protection#62000710160b0c034c0e070722170111044c070617">Bertina Lee</a>.</p> </td> </tr> </tbody> </table> <p> </p> </div> </div> </article> </div> </div> </div> </main> <footer role="contentinfo"> <div class="region region-footer"> <div id="block-nursing-v2-footersiteinfo" data-block-plugin-id="block_content:0304060f-fc48-423e-8519-59ec421e5237" class="block block-block-content block-block-content0304060f-fc48-423e-8519-59ec421e5237"> <div class="clearfix text-formatted field 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