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16 best free live chat software + apps for 2024 - Zendesk
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data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Best free live chat software + free trials</h1><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Looking to better connect with your customers? Provide faster and more convenient experiences with the best free live chat software and free trials.</h5><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/register/#step-1" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Free trial</a><a href="/demo/?demoStep=personal#1" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 endJfX" data-garden-id="buttons.anchor" data-garden-version="8.76.2">View demo</a></div></div><div class="StyledCol-sc-inuw62-0 cZPYkB Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" fetchpriority="high" src="https://web-assets.zendesk.com/images/p-capabilities/messaging/hero-2x.jpg" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></div></section></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">A guide to the 16 best free live chat software</h2><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Última actualización el<!-- --> <!-- -->January 22, 2024</p><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">With the rapid growth of messaging, <a target="_blank" rel="noopener noreferrer" href="/service/messaging/live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">live chat software<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> enables you to engage with customers at their convenience without overburdening your agents. This tool is a great way for businesses to resolve issues quickly and in real time, enhancing the overall customer experience.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">But given the numerous options on the market, you may not know where to start. Luckily, free live chat software and free trials allow you to test out a solution so you can determine if it’s a good fit for your business.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In this guide, learn about live chat software, the 16 best free live chat solutions and best free trials, the top features to look for, the benefits of installing free live chat software, how to add it, and how to choose the right software for your business.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF bordered"><li> <a href="#1" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">What is free live chat software?</a> </li><li><a href="#2" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">16 best free live chat solutions + free trials</a> </li><li><a href="#3" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Free live chat software + trials comparison</a> </li><li><a href="#4" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Top features of free live chat software</a> </li><li><a href="#5" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Benefits of installing free live chat software for your website</a> </li><li><a href="#6" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">How to add free live chat to your site</a> </li><li><a href="#7" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">How to choose the right live chat software</a> </li><li><a href="#8" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Frequently asked questions</a> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="1"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">What is free live chat software?</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Free live chat software is a free trial plan or another free version of a software that allows businesses to engage with new and existing customers in real time.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Customers often need quick resolutions to their problems and questions when they reach out to a business. Live chat software makes this possible, but businesses may feel hesitant about the pricing. A free trial for live chat software is a great way to do a test run before committing to a priced plan. It allows you to understand how the tool fits into your current infrastructure and customer support software. For businesses on a tight budget, installing a free live chat software can help them provide the type of experience customers want without the expense.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Many businesses have taken advantage of free live chat capabilities. For example, <a target="_blank" rel="noopener noreferrer" href="https://www.prosper.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Prosper<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> boosted its <a target="_blank" rel="noopener noreferrer" href="/blog/customer-satisfaction-score/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer satisfaction score<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> (CSAT) by 16 percentage points after integrating live chat <a target="_blank" rel="noopener noreferrer" href="/customer/prosper/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">with the help of Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="2"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">The 16 best free live chat software and free trials</h2><div class="sc-ecc9c292-0 iUiEoJ"><img alt="Person on laptop" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware11.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">There are many different types of live chat software, both with free plans and free trials. Picking the right live chat software can help you connect with customers instantly and improve <a target="_blank" rel="noopener noreferrer" href="/blog/customer-retention/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer retention<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Trying a free live chat software before you commit to a paid monthly plan can help you determine if it fits well with your current tech stack and business operations.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">To help you choose the right solution for your company, explore the top 16 free live chat software and free trials below.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">1. <a target="_blank" rel="noopener noreferrer" href="/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Zendesk" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware22.jpg" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk is a robust tool that empowers your agents to engage customers via live chat, social, and business channels. With a free trial of Zendesk, your team will have access to intuitive automations, conversation histories, built-in social messaging integrations, in-app and website live chat, chatbot builders, and much more.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Since live chat doesn’t exist in a vacuum, Zendesk can connect ongoing conversations with your customers across channels. Our flexible, open solution is fully customizable for all your branding and customer service needs. Whether you need to integrate real-time analytics, <a target="_blank" rel="noopener noreferrer" href="/sell/crm/what-is-crm/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">CRMs<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, social media channels, or anything in between, Zendesk has you covered.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Through the Zendesk drag-and-drop bot builder, a conversational design interface, even non-developers can create chat flows that address many specific scenarios. Zendesk bots provide tailored answers using customer data to surface relevant <a target="_blank" rel="noopener noreferrer" href="/service/help-center/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">help center<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> content and <a target="_blank" rel="noopener noreferrer" href="/service/help-center/faq-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">answer FAQs<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, enabling customers to solve basic issues independently. Bots can also collect key customer information before handing a query off to a live agent, so the customer doesn’t need to repeat themselves.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Additionally, Zendesk offers <a target="_blank" rel="noopener noreferrer" href="/platform/conversations/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Sunshine Conversations<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, an advanced messaging platform that allows agents to access and view information from all business systems within the Zendesk platform. This includes customer data from anywhere you can collect it—from third-party chatbots to payment processors.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sunshine Conversations also offers proactive and group messaging for restaurants, marketplace apps, and customers.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->AI-powered workflows<!-- --> </li><li><a target="_blank" rel="noopener noreferrer" href="/service/answer-bot/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Chatbot builder<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li>Third-party chatbot integrations<!-- --> </li><li>Chat queue management<!-- --> </li><li><a target="_blank" rel="noopener noreferrer" href="/blog/proactive-customer-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Proactive responses<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li>Live chat customization<!-- --> </li><li>Native knowledge base, CRM, and other integrations<!-- --> </li><li><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/analytics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Analytics dashboards<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/marketplace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Pre-built apps<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/api-reference/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">API access<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li>Secure access options<!-- --> </li><li><a target="_blank" rel="noopener noreferrer" href="/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Modern messaging capabilities<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/service/routing-and-intelligence/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Routing and intelligence<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li>Automated responses and shortcuts<!-- --> </li><li>Unified workspace<!-- --> </li><li>Web, mobile, and social messaging<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Suite Team: $55 per agent/month<!-- --> </li><li>Suite Growth: $89 per agent/month<!-- --> </li><li>Suite Professional: $115 per agent/month<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><em>Plans billed annually</em></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Learn more about Zendesk for messaging.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">2. <a target="_blank" rel="noopener noreferrer" href="https://www.olark.com/chatbot-copilot/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Olark CoPilot<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Olark CoPilot" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware33.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.olark.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Olark CoPilot is a cloud-based solution that helps businesses provide fast responses to their customers. With this software, you can use chat monitoring, targeted chat, and robust analytics within a single suite.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Additionally, you can use PowerUps—specialized live chat features that are easy to add or remove based on your business’s needs, such as rich chat capabilities, searchable transcripts, automated messages, and more.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">All Olark CoPilot plans come with a 14-day free trial. With these plans, users can personalize and customize the chat box, save time with automation, take advantage of live chat analytics, and engage with customers in real time.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Javascript API<!-- --> </li><li>Unlimited domains<!-- --> </li><li>Chat routing<!-- --> </li><li>Website chat widget<!-- --> </li><li>Offline messaging<!-- --> </li><li>Mobile chat clients<!-- --> </li><li>File uploads<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free plan:</strong> Not available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.olark.com/help/zendesk/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Learn more about Olark for Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">3. <a target="_blank" rel="noopener noreferrer" href="https://www.avochato.com/sms-live-chat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Avochato<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Avochato" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware44.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.avochato.com/sms-live-chat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Avochato is a live chat solution that allows companies to manage, send, and receive messages. It connects SMS and live chat, enabling businesses to maintain ongoing conversations with customers throughout their journey. For example, you can follow up with live chat leads by sending helpful and targeted content via SMS.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Avochato is fully customizable, so you can tailor the tool to fit your branding. Other features of this software include streamlined automation, UTM parameter tracking, and simple integration abilities so you can pair it with your existing workflows. Avochato offers a 14-day free trial.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Real-time chat<!-- --> </li><li>Customizable widget<!-- --> </li><li>App integration capabilities<!-- --> </li><li>UTM parameter tracking<!-- --> </li><li>Send targeted content via SMS<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free plan:</strong> Not available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Lite: $23 per user/month<!-- --> </li><li>Standard: $42 per user/month<!-- --> </li><li>Premium: Contact sales<!-- --> </li></ul> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">4. <a target="_blank" rel="noopener noreferrer" href="https://www.3cx.com/live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">3CX<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="3CX" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware55.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://codeless.co/3cx-live-chat-wordpress-plugin/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">3CX is a fully customizable, omnichannel live chat platform that offers a free plan for up to 10 users. With this software, agents are able to connect to Facebook and WhatsApp to view and respond to messages within the same 3CX interface.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If customers need further support, the customer or agent can easily turn the chat into a call to better address the issue. Additionally, 3CX tracks all customer queries and history so agents can solve issues faster. They can share the history with their team to help identify areas of improvement, too.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Switch from chat to call easily<!-- --> </li><li>Users can choose chat or voice option<!-- --> </li><li>Omnichannel messaging<!-- --> </li><li>Customizable interface<!-- --> </li><li>Personalized chat greetings<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> Not available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free plan:</strong> Available for 10 users</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Startup Pro: $175 per annum (for 10 agents)<!-- --> </li><li>Dedicated Pro: $295 per annum (for 10 agents)<!-- --> </li><li>Dedicated Enterprise: $330 per annum (for 10 agents)<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/351098/3cx/?queryID=e92c805d9ef48d1855f9b455e8835a9a" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Learn more about 3CX for Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">5. <a target="_blank" rel="noopener noreferrer" href="https://www.liveagent.com/live-chat-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">LiveAgent<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="LiveAgent" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware66.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.liveagent.com/customer-support-glossary/live-chat-support/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In addition to its live chat features, LiveAgent provides plans with ticketing and reporting, which may interest those looking for help desk software. LiveAgents offers free trials for all of its plans and also includes a free live chat software plan. The main limitation of its live chat free plan is that you get only one chat button.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If you want to set up multiple chat options for various departments, you’ll need to upgrade to a paid plan. Also, if you opt for the free plan, you won’t have access to time-saving features like canned and predefined answers.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Other than its live chat capabilities, LiveAgent’s free live chat app includes basic reporting, multiple language support, and a native knowledge base.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->API and mobile SDK<!-- --> </li><li>One live chat widget<!-- --> </li><li>Basic reporting<!-- --> </li><li>Ticket management<!-- --> </li><li>Customer forum<!-- --> </li><li>Knowledge management<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free plan:</strong> Available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Ticket: $15 per user/month<!-- --> </li><li>Ticket+Chat: $29 per user/month<!-- --> </li><li>All-inclusive: $49 per user/month <!-- --> </li></ul> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">6. <a target="_blank" rel="noopener noreferrer" href="https://www.hubspot.com/products/crm/live-chat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">HubSpot<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="HubSpot" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware77.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.hubspot.com/products/crm" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">HubSpot's free live chat tool connects customers to the help they need. It can route inquiries to multiple teams within your organization to ensure the right people handle the request. Users can personalize the live chat widget to complement the look and feel of your brand, and they can even create a targeted welcome message for different customer segments.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">You can use the live chat tool from HubSpot for free with zero coding required. If you want to take advantage of more premium features, check out the Starter, Professional, and Enterprise plans within the Marketing Hub.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Chat history logging<!-- --> </li><li>Chatflow creation<!-- --> </li><li>Chat automation<!-- --> </li><li>Real-time support<!-- --> </li><li>Personalization capabilities<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free plan:</strong> Available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Free<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/88625/hubspot/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Learn more about HubSpot for Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">7. <a target="_blank" rel="noopener noreferrer" href="https://www.chaport.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Chaport<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Chaport" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware88.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.chaport.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Chaport's live chat free plan can help you take the first step in starting live conversations with your customers. The free plan enables you to create a basic live chat widget in your mobile, desktop, or browser-based app. You can host the widget on as many sites as you like, but you're limited to one user with the free plan.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Chaport’s paid plans offer more advanced features like automated responders, an API, social media integrations, and more. If you’d like to try Chaport’s paid plan, you can sign up for a free 14-day trial.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->One user<!-- --> </li><li>30-day conversation history<!-- --> </li><li>Unlimited chats per live agent<!-- --> </li><li>Mobile, desktop, and browser app<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free plan:</strong> Available, but only for 2 operators</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Pro: $19 per month (for up to 4 operators)<!-- --> </li><li>Unlimited: $75 per month (for unlimited operators)<!-- --> </li></ul> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">8. <a target="_blank" rel="noopener noreferrer" href="https://www.zoho.com/desk/live-chat-ticketing-software.html" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zoho Desk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Zoho Desk" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware99.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.zoho.com/cloud-help-desk-software.html" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The live chat feature within Zoho Desk allows businesses to form better customer relationships. If customers can’t find what they need in the Help Center, they can instantly reach out to agents through the embeddable chat widget.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If a customer issue requires further assistance, agents can elevate the chat conversation to a ticket with a simple click. When doing this, the entire chat history gets saved so agents can reference it to solve future queries. Zoho Desk’s live chat also features canned responses, automation, and the ability to submit customer feedback surveys. Try the software first with the free 15-day trial that’s available.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Proactive chat<!-- --> </li><li>Visitor list<!-- --> </li><li>Customizable dashboard<!-- --> </li><li>Real-time monitoring<!-- --> </li><li>Auto chat translation<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 15 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free plan:</strong> Not available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Standard: $20 per user/month <!-- --> </li><li>Professional: $35 per user/month<!-- --> </li><li>Enterprise: $50 per user/month<!-- --> </li></ul> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">9. <a target="_blank" rel="noopener noreferrer" href="https://www.tidio.com/live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Tidio<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Tidio" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware100.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.tidio.com/live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Turning your visitors into happy customers is made possible with Tidio. This web-based live chat software is a unified platform that combines website chat widgets, emails, and Facebook Messenger so that agents can handle multiple customer queries simultaneously. Tidio offers a seven-day free trial for its Communicator and Chatbots plans as well as a free plan that allows live chat conversations with up to 50 users.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Tidio boasts many features, including the ability to view and track your visitors, monitor results, and automate chats with AI. This tool is also fully customizable, so you can personalize your welcome messages. Additionally, Tidio allows agents to take advantage of trigger alerts, which notify them when a customer completes a form or has trouble logging in or completing the payment step—a prime opportunity to reach out to the customer via chat.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Proactive chat<!-- --> </li><li>Customizable dashboards<!-- --> </li><li>Third-party integrations<!-- --> </li><li>Chat transfer and routing<!-- --> </li><li>Auto-responders<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 7 days for Communicator and Chatbots plans only</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free plan:</strong> Available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Communicator: $19 per seat/month<!-- --> </li><li>Chatbots: $19 per month<!-- --> </li><li>Tidio+: $289 per month<!-- --> </li></ul> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">10. <a target="_blank" rel="noopener noreferrer" href="https://www.livechat.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">LiveChat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="LiveChat" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware110.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://investor.livechat.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">LiveChat offers four plans: Starter, Team, Business, and Enterprise. You can start using LiveChat’s Team plan right away—no credit card required—with a 14-day LiveChat free trial. The Team plan offers live chat functionality for your website, apps, and Facebook Messenger. It also comes with an email-based ticketing system.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Additionally, LiveChat’s pre-chat survey makes it easy to collect contact details and shows your agents which page the customer is currently viewing. Plus, live chat must-haves like canned responses, tagging, and smart routing come with LiveChat’s Team plan.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Pre-chat and post-chat surveys<!-- --> </li><li>Multi-website support<!-- --> </li><li>Chat tagging<!-- --> </li><li>Smart and manual chat routing<!-- --> </li><li>Chat widget for website, apps, and Facebook Messenger<!-- --> </li><li>Create tickets from chat<!-- --> </li><li>API and social media integrations<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free plan:</strong> Not available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Starter: $20 per agent/month <!-- --> </li><li>Team: $41 per agent/month<!-- --> </li><li>Business: $59 per agent/month<!-- --> </li><li>Enterprise: Contact sales<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/2120/livechat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Learn more about LiveChat for Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">11. <a target="_blank" rel="noopener noreferrer" href="https://www.tawk.to/software/live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Tawk.to<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Tawk.to" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware120.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.tawk.to/software/live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Tawk.to is a free live chat software you can set up on your website, on your mobile app, or from a free customizable page. This software offers a simple setup that takes only one minute—all you need to do is copy a single line of JavaScript to your website HTML for it to begin working instantly. This software allows you to invite team members and chat with visitors on a single dashboard. You can also track your team’s support progress by monitoring performance analytics and reviewing customer chat history.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Tawk.to is unique because it can translate chat conversations in over 45 different languages, making it easier to communicate with customers around the world. Additionally, with pre-canned messages and a built-in knowledge base, you can give customers quick and helpful answers.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Automated chat translation<!-- --> </li><li>Analytics and reports<!-- --> </li><li>Pre-canned messages<!-- --> </li><li>Monitor visitors in real time<!-- --> </li><li>JavaScript API<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free plan:</strong> Available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Free<!-- --> </li></ul> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">12. <a target="_blank" rel="noopener noreferrer" href="https://www.smartsupp.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Smartsupp<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Smartsupp" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware130.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.smartsupp.com/product" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Smartsupp live chat software helps you connect with online visitors and boost sales. This tool has integrations available on several platforms, which include your website, email, and Facebook. A customizable widget within Smartsupp can help you generate brand awareness, too. For example, you can customize your welcome messages, set up specific colors to match your logo, share files, and make it adaptable to various languages.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Smartsupp also lets you analyze visitor insights and history to offer better assistance and improve overall CX. If you'd like to test out Smartsupp, take advantage of the Free plan (only available for one agent). For the Standard and Pro plans that offer more features, you can try the 14-day free trial first.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Unified dashboard<!-- --> </li><li>Website and Facebook integration<!-- --> </li><li>Email integration and notifications<!-- --> </li><li>Customizable widget<!-- --> </li><li>Contact forms<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days for Standard and Pro plans only</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free plan:</strong> Available for 1 agent</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Standard: $25.50 per month (for 3 agents) <!-- --> </li><li>Pro: $60 per month for 3 agents (upgradable to 10)<!-- --> </li><li>Ultimate: Contact sales<!-- --> </li></ul> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">13. <a target="_blank" rel="noopener noreferrer" href="https://crisp.chat/en/chatbot/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Crisp<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Crisp" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware140.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://crisp.chat/en/blog/how-to-make-customer-support-more-efficient/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Crisp is a multichannel live chat platform that allows you to build chatbots for Instagram, Facebook Messenger, LINE, WhatsApp, and your website in a single place so you can access conversations at any time.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Set up routing rules with Crisp so agents can redirect customers to the right support team. This tool also lets you integrate answers from your knowledge base to better assist your customers. Additionally, you can book meetings automatically through live chat and immediately sync them to your team’s calendars.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Take advantage of Crisp’s Basic plan to enjoy basic live chat features for personal websites, or explore the 14-day free trial for the Pro and Unlimited plans that offer additional capabilities for startups and larger businesses.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Automate customer interactions<!-- --> </li><li>Send multilingual messages<!-- --> </li><li>App integrations<!-- --> </li><li>Conversation routing<!-- --> </li><li>Capture and map conversations<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free plan:</strong> Available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Basic: Free<!-- --> </li><li>Pro: $25 per workspace/month<!-- --> </li><li>Unlimited: $95 per workspace/month<!-- --> </li></ul> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">14. <a target="_blank" rel="noopener noreferrer" href="https://www.intercom.com/live-chat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Intercom<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Intercom" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware150.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.intercom.com/customer-support-software/human-support" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Reach more customers on a personal level with Intercom’s live chat capability. With this tool, chat history gets automatically saved so customers can revisit the chat whenever they want and on their preferred device.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Agents can access conversations in one place across all channels to assist multiple customers at once. During a chat interaction, Intercom’s customer data platform gathers customer context so agents can provide personalized and immediate support.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The proactive messaging feature addresses issues before the customer has to reach out, and the help center features allow customers to solve simple problems on their own. Intercom offers three different solutions depending on your goals—contact the sales team for pricing information.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Omnichannel messaging<!-- --> </li><li>Article suggestions<!-- --> </li><li>AI-powered inbox<!-- --> </li><li>Customizable dashboard<!-- --> </li><li>38 languages available<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> Contact sales</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free plan:</strong> Not available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Contact sales<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/47491/intercom/?queryID=17cd0b565f4c95dcf79d17701af26633" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Learn more about Intercom for Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">15. <a target="_blank" rel="noopener noreferrer" href="https://www.pipedrive.com/en/features/web-chat" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Pipedrive<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Pipedrive" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware160.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://support.pipedrive.com/en/article/live-chat-troubleshooting-desktop-notifications" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The live chat feature capability offered by Pipedrive lets teams add a sense of human interaction to customer support from anywhere at any time. If live chat agents are busy, a chatbot can ensure you don’t miss an opportunity with a lead. You can also send calendar links and schedule meetings with leads through the platform—meetings will then sync to your representatives’ calendars.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The live chat feature is included in the LeadBooster add-on and cannot be purchased separately. This add-on includes the live chat, chatbot features, and a prospecting and web form tool. It is an additional $32.50 per company per month (billed annually).</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Try Pipedrive’s 14-day free trial to get a feel of the software and gauge whether or not it’s a good fit for your organization.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Schedule meetings and send calendar links<!-- --> </li><li>Collect user information<!-- --> </li><li>Customizable conversation templates<!-- --> </li><li>Offline mode<!-- --> </li><li>Chat reassigning<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free plan:</strong> Not available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Essential: $19.90 per user/month<!-- --> </li><li>Advanced: $34.90 per user/month<!-- --> </li><li>Professional: $59.90 per user/month<!-- --> </li><li>Enterprise: $119 per user/month<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/623235/pipedrive/?queryID=7f63ce8c3d8170f09741d995a0041b7e" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Learn more about Pipedrive for Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">16. <a target="_blank" rel="noopener noreferrer" href="https://chatlayer.ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Chatlayer<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Chatlayer" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware170.jpg" width="100%"/><div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://chatlayer.ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">With Chatlayer, non-developers can build and manage conversational AI chatbots. The free trial of Chatlayer lasts for 30 days and equips you with a powerful natural language processing algorithm that understands over 100 languages. When Chatlayer is integrated with your live chat software, you can use it to resolve repetitive queries and collect customer data for your agents.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Chatlayer also enables seamless bot-to-agent handoffs once the bot has served its purpose. When the tool is integrated with Zendesk messaging and live chat software, agents can view the entire history of the bot’s conversation with the customer. Just keep in mind that the Chatlayer integration is only available on the Zendesk Enterprise plan.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->No-code interface<!-- --> </li><li>Built-in analytics<!-- --> </li><li>Live agent chat handover<!-- --> </li><li>SMS and social media integrations<!-- --> </li><li>ISO 27001 certified<!-- --> </li><li>Multi-language support<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 30 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free plan:</strong> Not available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Contact sales<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/chat/270879/chatlayerai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Learn more about Chatlayer for Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="3"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">A comparison of top free live chat solutions, apps, and trials</h2><div class="sc-ecc9c292-0 iUiEoJ"><div style="overflow-x:auto"> <table class="sc-2a70aa94-0 bmdwwe"><thead><tr><th><strong>Software</strong></th><th><strong>Starting price ( per user /month)</strong></th><th><strong>Free trial or free plan</strong></th><th><strong>Key features</strong></th></tr></thead><tbody><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$55 per agent/month</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Free trial available</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Proactive chat + visitor list<!-- --> </li><li>Skills-based routing<!-- --> </li><li>Auto-translation<!-- --> </li><li>Omnichannel agent interface<!-- --> </li><li>Pre-built dashboards and real-time routing/monitoring<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Olark CoPilot</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$29 per seat/month</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Free trial available</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Proactive chat + visitor list<!-- --> </li><li>Skills-based routing<!-- --> </li><li>Auto-translation<!-- --> </li><li>Omnichannel agent interface<!-- --> </li><li>Pre-built dashboards and real-time routing/monitoring<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Avochato</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$23 per user/month</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Free trial available</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Skills-based routing<!-- --> </li><li>Omnichannel agent interface<!-- --> </li><li>Pre-built dashboards and real-time routing<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">3CX</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$175 per annum (up to 10 agents)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Free plan available</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Proactive chat + visitor list<!-- --> </li><li>Omnichannel agent interface<!-- --> </li><li>Pre-built dashboards<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">LiveAgent</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$15 per user/month</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Both</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Proactive chat + visitor list<!-- --> </li><li>Skills-based routing<!-- --> </li><li>Auto-translation<!-- --> </li><li>Omnichannel agent interface<!-- --> </li><li>Pre-built dashboards<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">HubSpot</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$0</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Free plan available</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Proactive chat + visitor list<!-- --> </li><li>Skills-based routing<!-- --> </li><li>Omnichannel agent interface<!-- --> </li><li>Pre-built dashboards and real-time routing<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Chaport</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$19 per month (up to 4 operators)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Both</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Proactive chat + visitor list<!-- --> </li><li>Skills-based routing<!-- --> </li><li>Omnichannel agent interface<!-- --> </li><li>Pre-built dashboards and real-time routing/monitoring<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zoho Desk</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$20 per user/month</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Free trial available</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Proactive chat + visitor list<!-- --> </li><li>Auto-translation<!-- --> </li><li>Omnichannel agent interface<!-- --> </li><li>Pre-built dashboards and real-time monitoring<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Tidio</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$19 per seat/month</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Both</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Proactive chat + visitor list<!-- --> </li><li>Pre-built dashboards and real-time monitoring<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">LiveChat</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$20 per agent/month</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Free trial available</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Proactive chat + visitor list<!-- --> </li><li>Skills-based routing<!-- --> </li><li>Omnichannel agent interface<!-- --> </li><li>Pre-built dashboards and real-time routing/monitoring<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Tawk.to</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$0</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Free plan available</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Proactive chat + visitor list<!-- --> </li><li>Auto-translation<!-- --> </li><li>Pre-built dashboards and monitoring<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Smartsupp</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$25.50 per month (up to 3 agents)</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Both</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Proactive chat + visitor list<!-- --> </li><li>Skills-based routing<!-- --> </li><li>Omnichannel agent interface<!-- --> </li><li>Pre-built dashboards and real-time routing/monitoring<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Crisp</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$25 per workspace/month</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Both</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Proactive chat + visitor list<!-- --> </li><li>Skills-based routing<!-- --> </li><li>Pre-built dashboards and real-time routing<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Intercom</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Contact sales</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Contact sales</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Proactive chat + visitor list<!-- --> </li><li>Skills-based routing<!-- --> </li><li>Omnichannel agent interface<!-- --> </li><li>Pre-built dashboards<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Pipedrive</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$19.90 per user/month</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Free trial available</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Proactive chat + visitor list<!-- --> </li><li>Skills-based routing<!-- --> </li><li>Pre-built dashboards and real-time routing<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Chatlayer</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Contact sales</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Free trial available</p> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Skills-based routing<!-- --> </li><li>Auto-translation<!-- --> </li><li>Omnichannel agent interface<!-- --> </li></ul> </td></tr></tbody></table> </div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="4"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Features of free live chat software to look for</h2><div class="sc-ecc9c292-0 iUiEoJ"><img alt="Top free live chat software features" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware180.jpg" width="90%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">As you might expect, free live chat software features are limited compared to paid versions. Still, there are several valuable features you’ll usually find in the best free live chat trials.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">When you’re researching free live chat tools or live chat apps that offer a free trial, here are the five features to look for and evaluate.</p><div itemType="https://schema.org/FAQPage" class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rmd4e76:--trigger:0" role="button" tabindex="0" aria-controls=":Rmd4e76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Proactive chat + visitor list</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rmd4e76:--panel:0" aria-hidden="true" aria-labelledby=":Rmd4e76:--trigger:0" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">With proactive chat capabilities, you can message visitors coming to your website. You can access your visitors via a list that provides you with information about all the people that are currently on the site, including details like:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Location<!-- --> </li><li>The specific page they’re visiting<!-- --> </li><li>Chat status (if they’re already being served by an agent)<!-- --> </li><li>How long they’ve been on the page<!-- --> </li><li>How many times they visited the website before<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For instance, with proactive chat, you may want to check in with a visitor who has items in their cart but has not checked out yet.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rmd4e76:--trigger:1" role="button" tabindex="0" aria-controls=":Rmd4e76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Skills-based routing</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rmd4e76:--panel:1" aria-hidden="true" aria-labelledby=":Rmd4e76:--trigger:1" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">One of the biggest benefits of paid or free live chat software is how it helps you <a target="_blank" rel="noopener noreferrer" href="/blog/4-strategies-for-managing-the-customer-conversation/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">manage customer conversations<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Skills-based routing in <a target="_blank" rel="noopener noreferrer" href="/service/messaging/live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">live chat software<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> provides a way to identify unique and specific skills for agents and visitors to route messages accordingly. This feature helps ensure your customers receive the most targeted and relevant support.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For example, if your services extend to regions outside the United States, you would want your chat to route customers to agents who can best serve them based on their location.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rmd4e76:--trigger:2" role="button" tabindex="0" aria-controls=":Rmd4e76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Chatbots</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rmd4e76:--panel:2" aria-hidden="true" aria-labelledby=":Rmd4e76:--trigger:2" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If free live chat software had a secret sauce, chatbots would be it. Live chat is a powerful medium through which brands and customers can have valuable conversations. Without a <a target="_blank" rel="noopener noreferrer" href="/service/messaging/chatbot/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">chatbot<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, chat software wouldn’t provide the scalability that makes it essential for many modern businesses. Plus, bots can make customer interactions seamless.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.fourseasons.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Four Seasons Hotels and Resorts<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> does a great job of enhancing its customer engagement using chatbots. For example, guests can interact with a <a target="_blank" rel="noopener noreferrer" href="/customer/four-seasons-hotels-and-resorts/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">conversational messaging tool integration by Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> to easily chat with different departments within the hotel anytime, anywhere. As a result, the Four Seasons brand experienced higher guest satisfaction scores.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Of course, the chatbots you’ll find in free live chat software won’t be nearly as sophisticated as those in paid tools. However, using a chatbot with your free live chat tool can give you a feel for the value it could provide for your organization.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rmd4e76:--trigger:3" role="button" tabindex="0" aria-controls=":Rmd4e76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Omnichannel agent interface</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rmd4e76:--panel:3" aria-hidden="true" aria-labelledby=":Rmd4e76:--trigger:3" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">An <a target="_blank" rel="noopener noreferrer" href="/blog/omnichannel-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">omnichannel<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> agent interface is another feature to look for in free live chat software. This feature provides agents with a unified space to respond to customers, allowing them to track and manage live chat conversations across several channels. This ensures customer context moves between channels so agents can send fast, accurate, and personalized responses—no matter when or how a customer reaches out.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For example, if you’re chatting with a customer and they ask for an email receipt, you can easily switch channels to complete the request.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rmd4e76:--trigger:4" role="button" tabindex="0" aria-controls=":Rmd4e76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Pre-built dashboards + real-time routing and monitoring</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rmd4e76:--panel:4" aria-hidden="true" aria-labelledby=":Rmd4e76:--trigger:4" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">With live chat software that has pre-built dashboards and real-time routing and monitoring options, you can see an overview of the key chat metrics on a dashboard, including:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Queue size<!-- --> </li><li>Customer wait times<!-- --> </li><li>Chat satisfaction<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Having these metrics handy and accessible through a central dashboard can help agents provide quick customer support and maximize the <a target="_blank" rel="noopener noreferrer" href="/blog/why-companies-should-invest-in-the-customer-experience/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer experience<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div></div> <br/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="5"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Benefits of installing free live chat for your website</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Looking for the benefits of free live chat software before installing it on your business’s website? Below are several benefits of installing free live chat for your website.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Better understand how the solution fits with your current infrastructure</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Installing free live chat software can help your team better understand how the solution fits into your current infrastructure and <a target="_blank" rel="noopener noreferrer" href="/service/ticketing-system/customer-service-management-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer support software<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. With a free trial or free plan, you can test the software and see how it works before you fully commit and pay for a pricey plan.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Test the software with your specific use case</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">By installing a live chat free trial or plan, you can test the software with your specific use case before committing. For instance, you can test out the software with things like:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Customer support<!-- --> </li><li><a target="_blank" rel="noopener noreferrer" href="/service/help-center/customer-self-service/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Customer self-service<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li>Sales<!-- --> </li><li>Chatbot<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">You can also test the free chat service on different channels to see which ones resonate most with customers.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Troubleshoot live chat staffing requirements before fully rolling it out</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Companies must plan how agents will manage the live chat features before fully implementing them. Free chat software can help your team figure out how to operate it.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">With a free trial or free plan, you can also troubleshoot and gauge how many agents you’ll need to bring on board to deliver excellent customer service.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="6"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">How to add free live chat to your website</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">How you add live chat to your website will depend on which live chat platform you’re using, but it should be a very simple setup. With the Zendesk free live chat trial, all you have to do is:</p><ol class="Liststyle__OrderedListRoot-sc-1ptcc0u-0 cGHfGt list-num-circle"><li> <!-- -->Add your custom script to the source code of the pages where you want the chat widget to appear.<!-- --> </li><li>Hit publish, and your chat will be live.<!-- --> </li></ol> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">You may also want to customize the chat window with your branding, set up canned responses, and more. If you’re interested in learning how to configure your custom chat with Zendesk, <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/sections/4405303721626" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">read our support documentation<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="7"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">How to choose the right free live chat software or a free trial</h2><div class="sc-ecc9c292-0 iUiEoJ"><img alt="Factors to consider before choosing a free live chat software" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware190.jpg" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">You can boil down your choice of free live chat software or the free trial to these key parameters:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->A frictionless agent experience<!-- --> </li><li>Reliable integrations<!-- --> </li><li>The vendor’s reputation and customer support<!-- --> </li><li>The ability to grow your business<!-- --> </li><li>Capabilities beyond basic ticketing<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Of course, even with diligent research, it’s tough to determine how a given software performs on each of those parameters. This makes free trials of live chat software and apps an excellent starting point for companies testing the waters. They allow you to assess the tool’s core functions before committing to a more sophisticated version. Additionally, upgrading is easy with cloud-based solutions.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="8"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Frequently asked questions</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Still curious about everything free live chat software entails and has to offer? Explore the frequently asked questions below.</p><div itemType="https://schema.org/FAQPage" class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:0" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">How do you increase ROI with free live chat software?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:0" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:0" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">To start increasing ROI with free live chat software, start by:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>Increasing chat engagement:</strong> The higher your chat engagement, the more conversions you can generate. To increase engagement, take advantage of free live chat features such as proactive chat, rich messaging, interactive messaging replies, and embedded support—these make self-service easier and provide a high level of personalized support.<!-- --> <br/> </li><li><strong>Improving conversion rates:</strong> Do this by approaching the customer at the checkout page to try and reduce the cart abandonment rate. This can look like giving customers advice or recommendations before they purchase.<!-- --> <br/> </li><li><strong>Monitoring analytics and reports:</strong> Keeping track of your live chat data can help you determine what is and isn't working so you can adjust your engagement strategy.<!-- --> <br/> </li><li><strong>Lowering costs with AI:</strong> Free live chat software will lower your costs because your chatbot can handle frequently asked questions, collect key customer information upfront, and help your support team scale after hours.<!-- --> </li></ul> </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:1" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">How long will it take to implement free live chat or start a trial on your website?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:1" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:1" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Implementing free live chat for your website will take no longer than it takes to create your chat widget and embed the code on your site. As long as your website manager can embed the code, it won’t take more than 20 minutes to implement free live chat.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:2" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">How can free live chat increase the conversion rate for business?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:2" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:2" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Live chat features like smart triggers can engage customers based on specific scenarios—like an abandoned shopping cart—and help close more deals for your business. For example, if a customer has trouble at the checkout stage or is taking too long to purchase, you can chat with them to help guide them through the process or answer any final questions.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Live chat can help customers along their shopping journey, which in turn will boost retention and keep conversions high.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:3" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">How many agents can you add with a free live chat trial?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:3" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:3" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The number of agents you can add with a free live chat trial depends on the software you’re trialing. For instance, with Zendesk, you can add four other users during the trial as admins or agents. So, including your own profile, you can add up to five agents for your free live chat trial.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:4" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">What are some best practices for using free live chat software?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:4" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:4" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Some best practices for using free live chat software include:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>Align your business goals:</strong> Determine the business objective(s) that live chat will facilitate.<!-- --> <br/> </li><li><strong>Optimize the chat experience:</strong> Consider the location of your live chat and how and when users access it.<!-- --> <br/> </li><li><strong>Monitor and improve:</strong> Track and monitor <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/analytics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">live chat analytics<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> so you can make changes in your deployment as needed.<!-- --> <br/> </li><li><strong>Build a workflow:</strong> Your workflow should cover your ticket escalation path, agent assignment, and real-time channel monitoring.<!-- --> </li></ul> </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:5" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Does free live chat software affect website performance?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:5" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:5" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Free chat software can affect website performance by adding to the size of your website pages and increasing the number of domain lookups and file requests. But when it comes to website performance, not all live chat software is the same.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Some solutions are better optimized than others; the best way to test how free chat software affects your website performance is with the <a target="_blank" rel="noopener noreferrer" href="https://pagespeed.web.dev/?utm_source=psi&utm_medium=redirect" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Google Page Performance testing tool<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Try Zendesk live chat for free</h2></div><div class="StyledCol-sc-inuw62-0 jHrYwl Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk live chat is the ideal solution that you can use to offer live chat support to your customers and visitors wherever they are—on mobile, in your app, or through a third-party messaging app. Give the Zendesk free live chat software version a try and see how quickly your conversion rates transform.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/register/#step-1" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Try live chat for free now</a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gUTDzE Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">We have more to say about this</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 elZec Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">There are many ways to provide great support with the best free live chat software. Learn more.</p></div><div class="StyledCol-sc-inuw62-0 dpHgeZ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv sc-e2fe0354-2 cTaaEo"><a href="/service/messaging/live-chat/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Live chat software</span></a><a href="/service/ticketing-system/customer-service-management-software/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Customer service software</span></a><a href="/service/messaging/chatbot/" 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Business</span></a><a href="/service/messaging/instant-messaging-software/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Instant messaging software</span></a><a href="/service/messaging/shopify-live-chat/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Shopify live chat</span></a><a href="/service/messaging/whatsapp-facebook/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span 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free live chat software trial","tier-structure":"Best Free Live Chat Software","tier-parent-url":"/service/messaging/","tier-header":"/chat/features/","tier-hero-bgimage":"/chat/features/","tier-hero-headline":"Best free live chat software + free trials","tier-subheading":"A guide to the 16 best free live chat software","tier-hero-heading-text-color":"#fff","tier-bg-hero-color":"6","tier-cta-1-text":"Free 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inside scoop","tier-copy-body":"The most effective types of live chat software track the specific pages your website visitors have viewed, how long they were on those pages, and how they got there. Agents can use this information to be proactive about helping customers by activating a pop-up chat box on their screen. The box introduces your customer service agent and asks them something like: \"I see you're looking at our microwaves. Can I help answer any questions?\" A customer that, for example, seems to be comparing products could be prompted by your live chat to engage about various product functions. Or live chat could be used to subtly up-sell, as \u003ca href=\"https://www.zendesk.com/customer/coursera/\"\u003eCoursera\u003c/a\u003e does to great effect.","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""},{"tier-copy-headline":"What to look for in live chat","tier-copy-body":"Free versions of live chat software are an excellent starting point for companies testing the waters. They allow you to avoid the price tag of more far-reaching versions while still benefiting from core functionalities that can really make a difference to your bottom line. If you choose to upgrade, it's easy with these cloud-based solutions.\r\n\u003cbr/\u003e\u003cbr/\u003e\r\nThe best live chat options offer:\r\n\u003cul\u003e\u003cli\u003e\r\nA widget that can be embedded into your website\r\n\u003c/li\u003e\u003cli\u003e\r\nAn app version so your customers can message you on their mobile devices\r\n\u003c/li\u003e\u003cli\u003e\r\nA record of your chat conversations with visitors\r\n\u003c/li\u003e\u003cli\u003e\r\nExtensive webinars and documentation to help you make the most of the software\r\n\u003c/li\u003e\u003c/ul\u003e","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""},{"tier-copy-headline":"Other factors","tier-copy-body":"In addition to the functions detailed above, individual free platforms offer their own special perks. Zendesk's free version of Chat keeps a 30-day record of your agents' conversations with visitors and offers chat ratings so you can get instant feedback on your customer service. Chat also offers in-depth analytics that allow you to monitor and maximize the software, with data on chat volume, visitor experience, agent performance, and even conversion rates.","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""}],"tier-center-screen-checkbox":"1","tier-center-screen-headline":"Try Zendesk live chat for free","tier-center-screen-body":"Zendesk live chat is the ideal solution that you can use to offer live chat support to your customers and visitors wherever they are—on mobile, in your app, or through a third-party messaging app. Give the Zendesk free live chat software version a try and see how quickly your conversion rates transform.\r\n","tier-center-screen-img":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-video-header":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-video-checkbox":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-video-headline":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-video-body":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-video-id":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-video-color":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-video-screen":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-quote-header":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-quote-checkbox":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-quote-img":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-quote-body":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-quote-author":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-quote-title":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-resource-header":"//www.zendesk.com/chat/","tier-resource-checkbox":"1","tier-resource-headline":"We have more to say about this","tier-resource":"We have more to say about this. Have a look below.","tier-cta-header":[{"tier-copy-headline":"The inside scoop","tier-copy-body":"The most effective types of live chat software track the specific pages your website visitors have viewed, how long they were on those pages, and how they got there. Agents can use this information to be proactive about helping customers by activating a pop-up chat box on their screen. The box introduces your customer service agent and asks them something like: \"I see you're looking at our microwaves. Can I help answer any questions?\" A customer that, for example, seems to be comparing products could be prompted by your live chat to engage about various product functions. Or live chat could be used to subtly up-sell, as \u003ca href=\"https://www.zendesk.com/customer/coursera/\"\u003eCoursera\u003c/a\u003e does to great effect.","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""},{"tier-copy-headline":"What to look for in live chat","tier-copy-body":"Free versions of live chat software are an excellent starting point for companies testing the waters. They allow you to avoid the price tag of more far-reaching versions while still benefiting from core functionalities that can really make a difference to your bottom line. If you choose to upgrade, it's easy with these cloud-based solutions.\r\n\u003cbr/\u003e\u003cbr/\u003e\r\nThe best live chat options offer:\r\n\u003cul\u003e\u003cli\u003e\r\nA widget that can be embedded into your website\r\n\u003c/li\u003e\u003cli\u003e\r\nAn app version so your customers can message you on their mobile devices\r\n\u003c/li\u003e\u003cli\u003e\r\nA record of your chat conversations with visitors\r\n\u003c/li\u003e\u003cli\u003e\r\nExtensive webinars and documentation to help you make the most of the software\r\n\u003c/li\u003e\u003c/ul\u003e","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""},{"tier-copy-headline":"Other factors","tier-copy-body":"In addition to the functions detailed above, individual free platforms offer their own special perks. Zendesk's free version of Chat keeps a 30-day record of your agents' conversations with visitors and offers chat ratings so you can get instant feedback on your customer service. Chat also offers in-depth analytics that allow you to monitor and maximize the software, with data on chat volume, visitor experience, agent performance, and even conversion rates.","tier-copy-image":"","tier-video-id":"","tier-video-color":"Select One","tier-video-screen":""}],"tier-hero-description":"With the rapid growth of messaging, \u003ca href=\"/service/messaging/live-chat/\" rel=\"noopener\" target=\"_blank\"\u003elive chat software\u003c/a\u003e enables you to engage with customers at their convenience without overburdening your agents. This tool is a great way for businesses to resolve issues quickly and in real time, enhancing the overall customer experience. \r\n\r\nBut given the numerous options on the market, you may not know where to start. Luckily, free live chat software and free trials allow you to test out a solution so you can determine if it’s a good fit for your business. \r\n\r\nIn this guide, learn about live chat software, the 16 best free live chat solutions and best free trials, the top features to look for, the benefits of installing free live chat software, how to add it, and how to choose the right software for your business.\r\n\r\n\u003cul class=\"bordered\"\u003e\r\n\u003cli\u003e\u003ca href=\"#1\"\u003eWhat is free live chat software?\u003c/a\u003e\u003c/li\u003e \r\n\u003cli\u003e\u003ca href=\"#2\"\u003e16 best free live chat solutions + free trials\u003c/a\u003e\u003c/li\u003e \r\n\u003cli\u003e\u003ca href=\"#3\"\u003eFree live chat software + trials comparison\u003c/a\u003e\u003c/li\u003e \r\n\u003cli\u003e\u003ca href=\"#4\"\u003eTop features of free live chat software\u003c/a\u003e\u003c/li\u003e \r\n\u003cli\u003e\u003ca href=\"#5\"\u003eBenefits of installing free live chat software for your website\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#6\"\u003eHow to add free live chat to your site\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#7\"\u003eHow to choose the right live chat software\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"#8\"\u003eFrequently asked questions\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cspan id=\"1\"\u003e\u003c/span\u003e ","tier-copy-nav-button-text":"Learn more","tier-copy-nav-button-url":"//www.zendesk.com/chat/","tier-copy":[{"tier-copy-headline":"What is free live chat software?","tier-copy-body":"Free live chat software is a free trial plan or another free version of a software that allows businesses to engage with new and existing customers in real time.\r\n\r\nCustomers often need quick resolutions to their problems and questions when they reach out to a business. Live chat software makes this possible, but businesses may feel hesitant about the pricing. A free trial for live chat software is a great way to do a test run before committing to a priced plan. It allows you to understand how the tool fits into your current infrastructure and customer support software. For businesses on a tight budget, installing a free live chat software can help them provide the type of experience customers want without the expense. \r\n\r\nMany businesses have taken advantage of free live chat capabilities. For example, \u003ca href=\"https://www.prosper.com/\" rel=\"noopener\" target=\"_blank\"\u003eProsper\u003c/a\u003e boosted its \u003ca href=\"/blog/customer-satisfaction-score/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer satisfaction score\u003c/a\u003e (CSAT) by 16 percentage points after integrating live chat \u003ca href=\"/customer/prosper/\" rel=\"noopener\" target=\"_blank\"\u003ewith the help of Zendesk\u003c/a\u003e.\r\n\r\n\u003cspan id=\"2\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"The 16 best free live chat software and free trials","tier-copy-body":"\u003cimg class=\"lazyload no-src\" alt=\"Person on laptop\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware11.png\" width=100% height=100% /\u003e\r\n\r\nThere are many different types of live chat software, both with free plans and free trials. Picking the right live chat software can help you connect with customers instantly and improve \u003ca href=\"/blog/customer-retention/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer retention\u003c/a\u003e. Trying a free live chat software before you commit to a paid monthly plan can help you determine if it fits well with your current tech stack and business operations.\r\n\r\nTo help you choose the right solution for your company, explore the top 16 free live chat software and free trials below.\r\n\r\n\u003ch3\u003e1. \u003ca href=\"/service/messaging/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Zendesk\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware22.jpg\" width=100% height=100% /\u003e\r\n\r\nZendesk is a robust tool that empowers your agents to engage customers via live chat, social, and business channels. With a free trial of Zendesk, your team will have access to intuitive automations, conversation histories, built-in social messaging integrations, in-app and website live chat, chatbot builders, and much more.\r\n\r\nSince live chat doesn’t exist in a vacuum, Zendesk can connect ongoing conversations with your customers across channels. Our flexible, open solution is fully customizable for all your branding and customer service needs. Whether you need to integrate real-time analytics, \u003ca href=\"/sell/crm/what-is-crm/\" rel=\"noopener\" target=\"_blank\"\u003eCRMs\u003c/a\u003e, social media channels, or anything in between, Zendesk has you covered.\r\n\r\nThrough the Zendesk drag-and-drop bot builder, a conversational design interface, even non-developers can create chat flows that address many specific scenarios. Zendesk bots provide tailored answers using customer data to surface relevant \u003ca href=\"/service/help-center/\" rel=\"noopener\" target=\"_blank\"\u003ehelp center\u003c/a\u003e content and \u003ca href=\"/service/help-center/faq-software/\" rel=\"noopener\" target=\"_blank\"\u003eanswer FAQs\u003c/a\u003e, enabling customers to solve basic issues independently. Bots can also collect key customer information before handing a query off to a live agent, so the customer doesn’t need to repeat themselves.\r\n\r\nAdditionally, Zendesk offers \u003ca href=\"/platform/conversations/\" rel=\"noopener\" target=\"_blank\"\u003eSunshine Conversations\u003c/a\u003e, an advanced messaging platform that allows agents to access and view information from all business systems within the Zendesk platform. This includes customer data from anywhere you can collect it—from third-party chatbots to payment processors. \r\n\r\nSunshine Conversations also offers proactive and group messaging for restaurants, marketplace apps, and customers.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAI-powered workflows\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/answer-bot/\" rel=\"noopener\" target=\"_blank\"\u003eChatbot builder\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003eThird-party chatbot integrations\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChat queue management\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/blog/proactive-customer-service/\" rel=\"noopener\" target=\"_blank\"\u003eProactive responses\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003eLive chat customization\u003c/li\u003e\r\n\r\n\t\u003cli\u003eNative knowledge base, CRM, and other integrations\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"https://www.zendesk.com/service/analytics/\" rel=\"noopener\" target=\"_blank\"\u003eAnalytics dashboards\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/marketplace/\" rel=\"noopener\" target=\"_blank\"\u003ePre-built apps\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"https://developer.zendesk.com/api-reference/\" rel=\"noopener\" target=\"_blank\"\u003eAPI access\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSecure access options\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/messaging/\" rel=\"noopener\" target=\"_blank\"\u003eModern messaging capabilities\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/routing-and-intelligence/\" rel=\"noopener\" target=\"_blank\"\u003eRouting and intelligence\u003c/a\u003e\u003c/li\u003e\r\n \r\n\t\u003cli\u003eAutomated responses and shortcuts\u003c/li\u003e\r\n \r\n\t\u003cli\u003eUnified workspace\u003c/li\u003e\r\n \r\n\t\u003cli\u003eWeb, mobile, and social messaging\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSuite Team: $55 per agent/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Growth: $89 per agent/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Professional: $115 per agent/month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cem\u003ePlans billed annually\u003c/em\u003e\r\n \r\n\u003ca href=\"/service/messaging/\" rel=\"noopener\" target=\"_blank\"\u003eLearn more about Zendesk for messaging.\u003c/a\u003e\r\n\r\n\u003ch3\u003e2. \u003ca href=\"https://www.olark.com/chatbot-copilot/\" rel=\"noopener\" target=\"_blank\"\u003eOlark CoPilot\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Olark CoPilot\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware33.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.olark.com/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nOlark CoPilot is a cloud-based solution that helps businesses provide fast responses to their customers. With this software, you can use chat monitoring, targeted chat, and robust analytics within a single suite.\r\n\r\nAdditionally, you can use PowerUps—specialized live chat features that are easy to add or remove based on your business’s needs, such as rich chat capabilities, searchable transcripts, automated messages, and more. \r\n\r\nAll Olark CoPilot plans come with a 14-day free trial. With these plans, users can personalize and customize the chat box, save time with automation, take advantage of live chat analytics, and engage with customers in real time.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eJavascript API\u003c/li\u003e\r\n\r\n\t\u003cli\u003eUnlimited domains\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChat routing\u003c/li\u003e\r\n\r\n\t\u003cli\u003eWebsite chat widget\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOffline messaging\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMobile chat clients\u003c/li\u003e\r\n\r\n\t\u003cli\u003eFile uploads\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003cstrong\u003eFree plan:\u003c/strong\u003e Not available\r\n\r\n\u003ca href=\"https://www.olark.com/help/zendesk/\" rel=\"noopener\" target=\"_blank\"\u003eLearn more about Olark for Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3\u003e3. \u003ca href=\"https://www.avochato.com/sms-live-chat\" rel=\"noopener\" target=\"_blank\"\u003eAvochato\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Avochato\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware44.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.avochato.com/sms-live-chat\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nAvochato is a live chat solution that allows companies to manage, send, and receive messages. It connects SMS and live chat, enabling businesses to maintain ongoing conversations with customers throughout their journey. For example, you can follow up with live chat leads by sending helpful and targeted content via SMS.\r\n\r\nAvochato is fully customizable, so you can tailor the tool to fit your branding. Other features of this software include streamlined automation, UTM parameter tracking, and simple integration abilities so you can pair it with your existing workflows. Avochato offers a 14-day free trial. \r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eReal-time chat\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCustomizable widget\u003c/li\u003e\r\n \r\n\t\u003cli\u003eApp integration capabilities\u003c/li\u003e\r\n \r\n\t\u003cli\u003eUTM parameter tracking\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSend targeted content via SMS\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003cstrong\u003eFree plan:\u003c/strong\u003e Not available\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eLite: $23 per user/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eStandard: $42 per user/month\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePremium: Contact sales\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3\u003e4. \u003ca href=\"https://www.3cx.com/live-chat/\" rel=\"noopener\" target=\"_blank\"\u003e3CX\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"3CX\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware55.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://codeless.co/3cx-live-chat-wordpress-plugin/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\n3CX is a fully customizable, omnichannel live chat platform that offers a free plan for up to 10 users. With this software, agents are able to connect to Facebook and WhatsApp to view and respond to messages within the same 3CX interface. \r\n\r\nIf customers need further support, the customer or agent can easily turn the chat into a call to better address the issue. Additionally, 3CX tracks all customer queries and history so agents can solve issues faster. They can share the history with their team to help identify areas of improvement, too.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSwitch from chat to call easily\u003c/li\u003e\r\n \r\n\t\u003cli\u003eUsers can choose chat or voice option\u003c/li\u003e\r\n \r\n\t\u003cli\u003eOmnichannel messaging\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCustomizable interface\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePersonalized chat greetings\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e Not available\r\n\r\n\u003cstrong\u003eFree plan:\u003c/strong\u003e Available for 10 users\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eStartup Pro: $175 per annum (for 10 agents)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eDedicated Pro: $295 per annum (for 10 agents)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eDedicated Enterprise: $330 per annum (for 10 agents)\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/351098/3cx/?queryID=e92c805d9ef48d1855f9b455e8835a9a\" rel=\"noopener\" target=\"_blank\"\u003eLearn more about 3CX for Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3\u003e5. \u003ca href=\"https://www.liveagent.com/live-chat-software/\" rel=\"noopener\" target=\"_blank\"\u003eLiveAgent\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"LiveAgent\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware66.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.liveagent.com/customer-support-glossary/live-chat-support/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nIn addition to its live chat features, LiveAgent provides plans with ticketing and reporting, which may interest those looking for help desk software. LiveAgents offers free trials for all of its plans and also includes a free live chat software plan. The main limitation of its live chat free plan is that you get only one chat button.\r\n\r\nIf you want to set up multiple chat options for various departments, you’ll need to upgrade to a paid plan. Also, if you opt for the free plan, you won’t have access to time-saving features like canned and predefined answers. \r\n\r\nOther than its live chat capabilities, LiveAgent’s free live chat app includes basic reporting, multiple language support, and a native knowledge base.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAPI and mobile SDK\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOne live chat widget\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBasic reporting\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTicket management\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCustomer forum\u003c/li\u003e\r\n\r\n\t\u003cli\u003eKnowledge management\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003cstrong\u003eFree plan:\u003c/strong\u003e Available\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eTicket: $15 per user/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTicket+Chat: $29 per user/month\u003c/li\u003e\r\n \r\n\t\u003cli\u003eAll-inclusive: $49 per user/month \u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3\u003e6. \u003ca href=\"https://www.hubspot.com/products/crm/live-chat\" rel=\"noopener\" target=\"_blank\"\u003eHubSpot\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"HubSpot\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware77.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.hubspot.com/products/crm\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nHubSpot's free live chat tool connects customers to the help they need. It can route inquiries to multiple teams within your organization to ensure the right people handle the request. Users can personalize the live chat widget to complement the look and feel of your brand, and they can even create a targeted welcome message for different customer segments. \r\n\r\nYou can use the live chat tool from HubSpot for free with zero coding required. If you want to take advantage of more premium features, check out the Starter, Professional, and Enterprise plans within the Marketing Hub.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eChat history logging\u003c/li\u003e\r\n \r\n\t\u003cli\u003eChatflow creation\u003c/li\u003e\r\n \r\n\t\u003cli\u003eChat automation\u003c/li\u003e\r\n \r\n\t\u003cli\u003eReal-time support\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePersonalization capabilities\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree plan:\u003c/strong\u003e Available\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eFree\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/88625/hubspot/\" rel=\"noopener\" target=\"_blank\"\u003eLearn more about HubSpot for Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3\u003e7. \u003ca href=\"https://www.chaport.com/\" rel=\"noopener\" target=\"_blank\"\u003eChaport\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Chaport\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware88.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.chaport.com/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nChaport's live chat free plan can help you take the first step in starting live conversations with your customers. The free plan enables you to create a basic live chat widget in your mobile, desktop, or browser-based app. You can host the widget on as many sites as you like, but you're limited to one user with the free plan.\r\n\r\nChaport’s paid plans offer more advanced features like automated responders, an API, social media integrations, and more. If you’d like to try Chaport’s paid plan, you can sign up for a free 14-day trial.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eOne user\u003c/li\u003e\r\n\r\n\t\u003cli\u003e30-day conversation history\u003c/li\u003e\r\n\r\n\t\u003cli\u003eUnlimited chats per live agent\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMobile, desktop, and browser app\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003cstrong\u003eFree plan:\u003c/strong\u003e Available, but only for 2 operators\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003ePro: $19 per month (for up to 4 operators)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eUnlimited: $75 per month (for unlimited operators)\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\r\n\u003ch3\u003e8. \u003ca href=\"https://www.zoho.com/desk/live-chat-ticketing-software.html\" rel=\"noopener\" target=\"_blank\"\u003eZoho Desk\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Zoho Desk\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware99.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.zoho.com/cloud-help-desk-software.html\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nThe live chat feature within Zoho Desk allows businesses to form better customer relationships. If customers can’t find what they need in the Help Center, they can instantly reach out to agents through the embeddable chat widget. \r\n\r\nIf a customer issue requires further assistance, agents can elevate the chat conversation to a ticket with a simple click. When doing this, the entire chat history gets saved so agents can reference it to solve future queries. Zoho Desk’s live chat also features canned responses, automation, and the ability to submit customer feedback surveys. Try the software first with the free 15-day trial that’s available.\r\n \r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactive chat\u003c/li\u003e\r\n \r\n\t\u003cli\u003eVisitor list\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCustomizable dashboard\u003c/li\u003e\r\n \r\n\t\u003cli\u003eReal-time monitoring\u003c/li\u003e\r\n \r\n\t\u003cli\u003eAuto chat translation\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 15 days \r\n\r\n\u003cstrong\u003eFree plan:\u003c/strong\u003e Not available \r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eStandard: $20 per user/month \u003c/li\u003e\r\n\r\n\t\u003cli\u003eProfessional: $35 per user/month\u003c/li\u003e\r\n \r\n\t\u003cli\u003eEnterprise: $50 per user/month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3\u003e9. \u003ca href=\"https://www.tidio.com/live-chat/\" rel=\"noopener\" target=\"_blank\"\u003eTidio\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Tidio\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware100.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.tidio.com/live-chat/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nTurning your visitors into happy customers is made possible with Tidio. This web-based live chat software is a unified platform that combines website chat widgets, emails, and Facebook Messenger so that agents can handle multiple customer queries simultaneously. Tidio offers a seven-day free trial for its Communicator and Chatbots plans as well as a free plan that allows live chat conversations with up to 50 users. \r\n\r\nTidio boasts many features, including the ability to view and track your visitors, monitor results, and automate chats with AI. This tool is also fully customizable, so you can personalize your welcome messages. Additionally, Tidio allows agents to take advantage of trigger alerts, which notify them when a customer completes a form or has trouble logging in or completing the payment step—a prime opportunity to reach out to the customer via chat. \r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactive chat\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCustomizable dashboards\u003c/li\u003e\r\n \r\n\t\u003cli\u003eThird-party integrations\u003c/li\u003e\r\n \r\n\t\u003cli\u003eChat transfer and routing\u003c/li\u003e\r\n \r\n\t\u003cli\u003eAuto-responders\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 7 days for Communicator and Chatbots plans only\r\n\r\n\u003cstrong\u003eFree plan:\u003c/strong\u003e Available\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eCommunicator: $19 per seat/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChatbots: $19 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTidio+: $289 per month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3\u003e10. \u003ca href=\"https://www.livechat.com/\" rel=\"noopener\" target=\"_blank\"\u003eLiveChat\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"LiveChat\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware110.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://investor.livechat.com/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nLiveChat offers four plans: Starter, Team, Business, and Enterprise. You can start using LiveChat’s Team plan right away—no credit card required—with a 14-day LiveChat free trial. The Team plan offers live chat functionality for your website, apps, and Facebook Messenger. It also comes with an email-based ticketing system.\r\n\r\nAdditionally, LiveChat’s pre-chat survey makes it easy to collect contact details and shows your agents which page the customer is currently viewing. Plus, live chat must-haves like canned responses, tagging, and smart routing come with LiveChat’s Team plan.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003ePre-chat and post-chat surveys\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMulti-website support\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChat tagging\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSmart and manual chat routing\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChat widget for website, apps, and Facebook Messenger\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCreate tickets from chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAPI and social media integrations\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003cstrong\u003eFree plan:\u003c/strong\u003e Not available \r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eStarter: $20 per agent/month \u003c/li\u003e\r\n\r\n\t\u003cli\u003eTeam: $41 per agent/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness: $59 per agent/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEnterprise: Contact sales\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/2120/livechat/\" rel=\"noopener\" target=\"_blank\"\u003eLearn more about LiveChat for Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3\u003e11. \u003ca href=\"https://www.tawk.to/software/live-chat/\" rel=\"noopener\" target=\"_blank\"\u003eTawk.to\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Tawk.to\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware120.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.tawk.to/software/live-chat/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nTawk.to is a free live chat software you can set up on your website, on your mobile app, or from a free customizable page. This software offers a simple setup that takes only one minute—all you need to do is copy a single line of JavaScript to your website HTML for it to begin working instantly. This software allows you to invite team members and chat with visitors on a single dashboard. You can also track your team’s support progress by monitoring performance analytics and reviewing customer chat history. \r\n\r\nTawk.to is unique because it can translate chat conversations in over 45 different languages, making it easier to communicate with customers around the world. Additionally, with pre-canned messages and a built-in knowledge base, you can give customers quick and helpful answers.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAutomated chat translation\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAnalytics and reports\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePre-canned messages\u003c/li\u003e\r\n \r\n\t\u003cli\u003eMonitor visitors in real time\u003c/li\u003e\r\n\r\n\t\u003cli\u003eJavaScript API\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree plan:\u003c/strong\u003e Available\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eFree\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3\u003e12. \u003ca href=\"https://www.smartsupp.com/\" rel=\"noopener\" target=\"_blank\"\u003eSmartsupp\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Smartsupp\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware130.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.smartsupp.com/product\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nSmartsupp live chat software helps you connect with online visitors and boost sales. This tool has integrations available on several platforms, which include your website, email, and Facebook. A customizable widget within Smartsupp can help you generate brand awareness, too. For example, you can customize your welcome messages, set up specific colors to match your logo, share files, and make it adaptable to various languages. \r\n\r\nSmartsupp also lets you analyze visitor insights and history to offer better assistance and improve overall CX. If you'd like to test out Smartsupp, take advantage of the Free plan (only available for one agent). For the Standard and Pro plans that offer more features, you can try the 14-day free trial first. \r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eUnified dashboard\u003c/li\u003e\r\n \r\n\t\u003cli\u003eWebsite and Facebook integration\u003c/li\u003e\r\n \r\n\t\u003cli\u003eEmail integration and notifications\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCustomizable widget\u003c/li\u003e\r\n \r\n\t\u003cli\u003eContact forms\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days for Standard and Pro plans only\r\n\r\n\u003cstrong\u003eFree plan:\u003c/strong\u003e Available for 1 agent\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eStandard: $25.50 per month (for 3 agents) \u003c/li\u003e\r\n\r\n\t\u003cli\u003ePro: $60 per month for 3 agents (upgradable to 10)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eUltimate: Contact sales\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3\u003e13. \u003ca href=\"https://crisp.chat/en/chatbot/\" rel=\"noopener\" target=\"_blank\"\u003eCrisp\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Crisp\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware140.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://crisp.chat/en/blog/how-to-make-customer-support-more-efficient/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nCrisp is a multichannel live chat platform that allows you to build chatbots for Instagram, Facebook Messenger, LINE, WhatsApp, and your website in a single place so you can access conversations at any time. \r\n\r\nSet up routing rules with Crisp so agents can redirect customers to the right support team. This tool also lets you integrate answers from your knowledge base to better assist your customers. Additionally, you can book meetings automatically through live chat and immediately sync them to your team’s calendars. \r\n\r\nTake advantage of Crisp’s Basic plan to enjoy basic live chat features for personal websites, or explore the 14-day free trial for the Pro and Unlimited plans that offer additional capabilities for startups and larger businesses.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAutomate customer interactions\u003c/li\u003e\r\n \r\n\t\u003cli\u003eSend multilingual messages\u003c/li\u003e\r\n \r\n\t\u003cli\u003eApp integrations\u003c/li\u003e\r\n \r\n\t\u003cli\u003eConversation routing\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCapture and map conversations\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003cstrong\u003eFree plan:\u003c/strong\u003e Available\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eBasic: Free\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePro: $25 per workspace/month\u003c/li\u003e\r\n \r\n\t\u003cli\u003eUnlimited: $95 per workspace/month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ch3\u003e14. \u003ca href=\"https://www.intercom.com/live-chat\" rel=\"noopener\" target=\"_blank\"\u003eIntercom\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Intercom\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware150.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.intercom.com/customer-support-software/human-support\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nReach more customers on a personal level with Intercom’s live chat capability. With this tool, chat history gets automatically saved so customers can revisit the chat whenever they want and on their preferred device. \r\n\r\nAgents can access conversations in one place across all channels to assist multiple customers at once. During a chat interaction, Intercom’s customer data platform gathers customer context so agents can provide personalized and immediate support. \r\n\r\nThe proactive messaging feature addresses issues before the customer has to reach out, and the help center features allow customers to solve simple problems on their own. Intercom offers three different solutions depending on your goals—contact the sales team for pricing information.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eOmnichannel messaging\u003c/li\u003e\r\n \r\n\t\u003cli\u003eArticle suggestions\u003c/li\u003e\r\n \r\n\t\u003cli\u003eAI-powered inbox\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCustomizable dashboard\u003c/li\u003e\r\n \r\n\t\u003cli\u003e38 languages available\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e Contact sales\r\n\r\n\u003cstrong\u003eFree plan:\u003c/strong\u003e Not available\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eContact sales\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/47491/intercom/?queryID=17cd0b565f4c95dcf79d17701af26633\" rel=\"noopener\" target=\"_blank\"\u003eLearn more about Intercom for Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3\u003e15. \u003ca href=\"https://www.pipedrive.com/en/features/web-chat\" rel=\"noopener\" target=\"_blank\"\u003ePipedrive\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Pipedrive\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware160.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://support.pipedrive.com/en/article/live-chat-troubleshooting-desktop-notifications\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nThe live chat feature capability offered by Pipedrive lets teams add a sense of human interaction to customer support from anywhere at any time. If live chat agents are busy, a chatbot can ensure you don’t miss an opportunity with a lead. You can also send calendar links and schedule meetings with leads through the platform—meetings will then sync to your representatives’ calendars. \r\n\r\nThe live chat feature is included in the LeadBooster add-on and cannot be purchased separately. This add-on includes the live chat, chatbot features, and a prospecting and web form tool. It is an additional $32.50 per company per month (billed annually). \r\n\r\nTry Pipedrive’s 14-day free trial to get a feel of the software and gauge whether or not it’s a good fit for your organization.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSchedule meetings and send calendar links\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCollect user information\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCustomizable conversation templates\u003c/li\u003e\r\n \r\n\t\u003cli\u003eOffline mode\u003c/li\u003e\r\n\r\n\t\u003cli\u003eChat reassigning\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003cstrong\u003eFree plan:\u003c/strong\u003e Not available\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eEssential: $19.90 per user/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAdvanced: $34.90 per user/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProfessional: $59.90 per user/month\u003c/li\u003e\r\n \r\n\t\u003cli\u003eEnterprise: $119 per user/month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/623235/pipedrive/?queryID=7f63ce8c3d8170f09741d995a0041b7e\" rel=\"noopener\" target=\"_blank\"\u003eLearn more about Pipedrive for Zendesk.\u003c/a\u003e\r\n\r\n\u003ch3\u003e16. \u003ca href=\"https://chatlayer.ai/\" rel=\"noopener\" target=\"_blank\"\u003eChatlayer\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Chatlayer\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware170.jpg\" width=100% height=100% /\u003e\u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://chatlayer.ai/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nWith Chatlayer, non-developers can build and manage conversational AI chatbots. The free trial of Chatlayer lasts for 30 days and equips you with a powerful natural language processing algorithm that understands over 100 languages. When Chatlayer is integrated with your live chat software, you can use it to resolve repetitive queries and collect customer data for your agents.\r\n\r\nChatlayer also enables seamless bot-to-agent handoffs once the bot has served its purpose. When the tool is integrated with Zendesk messaging and live chat software, agents can view the entire history of the bot’s conversation with the customer. Just keep in mind that the Chatlayer integration is only available on the Zendesk Enterprise plan.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eNo-code interface\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBuilt-in analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eLive agent chat handover\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSMS and social media integrations\u003c/li\u003e\r\n\r\n\t\u003cli\u003eISO 27001 certified\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMulti-language support\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 30 days\r\n\r\n\u003cstrong\u003eFree plan:\u003c/strong\u003e Not available\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eContact sales\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/chat/270879/chatlayerai/\" rel=\"noopener\" target=\"_blank\"\u003eLearn more about Chatlayer for Zendesk.\u003c/a\u003e\r\n\r\n\u003cspan id=\"3\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"A comparison of top free live chat solutions, apps, and trials","tier-copy-body":"\u003cdiv style=\"overflow-x: auto\"\u003e\r\n\u003ctable style=\"table-layout: auto\"\u003e\r\n\r\n \u003cthead\u003e\r\n \u003ctr\u003e\r\n \u003cth\u003e\u003cstrong\u003eSoftware\u003c/strong\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003cstrong\u003eStarting price ( per user /month)\u003c/strong\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003cstrong\u003eFree trial or free plan\u003c/strong\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003cstrong\u003eKey features\u003c/strong\u003e\u003c/th\u003e\r\n \u003c/tr\u003e\r\n \u003c/thead\u003e\r\n\r\n \u003ctbody\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nZendesk\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$55 per agent/month\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nFree trial available\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactive chat + visitor list\u003c/li\u003e\r\n \r\n\t\u003cli\u003eSkills-based routing\u003c/li\u003e\r\n \r\n\t\u003cli\u003eAuto-translation\u003c/li\u003e\r\n \r\n\t\u003cli\u003eOmnichannel agent interface\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePre-built dashboards and real-time routing/monitoring\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nOlark CoPilot\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$29 per seat/month\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nFree trial available\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactive chat + visitor list\u003c/li\u003e\r\n \r\n\t\u003cli\u003eSkills-based routing\u003c/li\u003e\r\n \r\n\t\u003cli\u003eAuto-translation\u003c/li\u003e\r\n \r\n\t\u003cli\u003eOmnichannel agent interface\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePre-built dashboards and real-time routing/monitoring\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nAvochato\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$23 per user/month\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nFree trial available\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSkills-based routing\u003c/li\u003e\r\n \r\n\t\u003cli\u003eOmnichannel agent interface\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePre-built dashboards and real-time routing\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\n3CX\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$175 per annum (up to 10 agents)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nFree plan available\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactive chat + visitor list\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOmnichannel agent interface\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePre-built dashboards\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nLiveAgent\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$15 per user/month\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nBoth\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactive chat + visitor list\u003c/li\u003e\r\n \r\n\t\u003cli\u003eSkills-based routing\u003c/li\u003e\r\n \r\n\t\u003cli\u003eAuto-translation\u003c/li\u003e\r\n \r\n\t\u003cli\u003eOmnichannel agent interface\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePre-built dashboards\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nHubSpot\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$0\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nFree plan available\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactive chat + visitor list\u003c/li\u003e\r\n \r\n\t\u003cli\u003eSkills-based routing\u003c/li\u003e\r\n \r\n\t\u003cli\u003eOmnichannel agent interface\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePre-built dashboards and real-time routing\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nChaport\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$19 per month (up to 4 operators)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nBoth\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactive chat + visitor list\u003c/li\u003e\r\n \r\n\t\u003cli\u003eSkills-based routing\u003c/li\u003e\r\n \r\n\t\u003cli\u003eOmnichannel agent interface\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePre-built dashboards and real-time routing/monitoring\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nZoho Desk\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$20 per user/month\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nFree trial available\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactive chat + visitor list\u003c/li\u003e\r\n \r\n\t\u003cli\u003eAuto-translation\u003c/li\u003e\r\n \r\n\t\u003cli\u003eOmnichannel agent interface\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePre-built dashboards and real-time monitoring\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nTidio\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$19 per seat/month\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nBoth\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactive chat + visitor list\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePre-built dashboards and real-time monitoring\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nLiveChat\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$20 per agent/month\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nFree trial available\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactive chat + visitor list\u003c/li\u003e\r\n \r\n\t\u003cli\u003eSkills-based routing\u003c/li\u003e\r\n \r\n\t\u003cli\u003eOmnichannel agent interface\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePre-built dashboards and real-time routing/monitoring\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nTawk.to\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$0\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nFree plan available\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactive chat + visitor list\u003c/li\u003e\r\n \r\n\t\u003cli\u003eAuto-translation\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePre-built dashboards and monitoring\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nSmartsupp\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$25.50 per month (up to 3 agents)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nBoth\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactive chat + visitor list\u003c/li\u003e\r\n \r\n\t\u003cli\u003eSkills-based routing\u003c/li\u003e\r\n \r\n\t\u003cli\u003eOmnichannel agent interface\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePre-built dashboards and real-time routing/monitoring\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nCrisp\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$25 per workspace/month\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nBoth\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactive chat + visitor list\u003c/li\u003e\r\n \r\n\t\u003cli\u003eSkills-based routing\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePre-built dashboards and real-time routing\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nIntercom\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nContact sales\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nContact sales\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactive chat + visitor list\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSkills-based routing\u003c/li\u003e\r\n \r\n\t\u003cli\u003eOmnichannel agent interface\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePre-built dashboards\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nPipedrive\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$19.90 per user/month\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nFree trial available\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eProactive chat + visitor list\u003c/li\u003e\r\n \r\n\t\u003cli\u003eSkills-based routing\u003c/li\u003e\r\n \r\n\t\u003cli\u003ePre-built dashboards and real-time routing\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nChatlayer\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nContact sales\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nFree trial available\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSkills-based routing\u003c/li\u003e\r\n \r\n\t\u003cli\u003eAuto-translation\u003c/li\u003e\r\n \r\n\t\u003cli\u003eOmnichannel agent interface\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003c/tbody\u003e\r\n\u003c/table\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cspan id=\"4\"\u003e\u003c/span\u003e\r\n\r\n","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Features of free live chat software to look for","tier-copy-body":"\u003cimg class=\"lazyload no-src\" alt=\"Top free live chat software features\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware180.jpg\" width=90% height=90% /\u003e\r\n\r\nAs you might expect, free live chat software features are limited compared to paid versions. Still, there are several valuable features you’ll usually find in the best free live chat trials. \r\n\r\nWhen you’re researching free live chat tools or live chat apps that offer a free trial, here are the five features to look for and evaluate.\r\n\r\n\u003cdiv class=\"accordion theme-default js-accordion faq-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eProactive chat + visitor list\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nWith proactive chat capabilities, you can message visitors coming to your website. You can access your visitors via a list that provides you with information about all the people that are currently on the site, including details like: \r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eLocation\u003c/li\u003e\r\n \r\n\t\u003cli\u003eThe specific page they’re visiting\u003c/li\u003e\r\n \r\n\t\u003cli\u003eChat status (if they’re already being served by an agent)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eHow long they’ve been on the page\u003c/li\u003e\r\n \r\n\t\u003cli\u003eHow many times they visited the website before\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nFor instance, with proactive chat, you may want to check in with a visitor who has items in their cart but has not checked out yet.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eSkills-based routing\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nOne of the biggest benefits of paid or free live chat software is how it helps you \u003ca href=\"/blog/4-strategies-for-managing-the-customer-conversation/\" rel=\"noopener\" target=\"_blank\"\u003emanage customer conversations\u003c/a\u003e. Skills-based routing in \u003ca href=\"/service/messaging/live-chat/\" rel=\"noopener\" target=\"_blank\"\u003elive chat software\u003c/a\u003e provides a way to identify unique and specific skills for agents and visitors to route messages accordingly. This feature helps ensure your customers receive the most targeted and relevant support. \r\n\r\nFor example, if your services extend to regions outside the United States, you would want your chat to route customers to agents who can best serve them based on their location. \r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eChatbots\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nIf free live chat software had a secret sauce, chatbots would be it. Live chat is a powerful medium through which brands and customers can have valuable conversations. Without a \u003ca href=\"/service/messaging/chatbot/\" rel=\"noopener\" target=\"_blank\"\u003echatbot\u003c/a\u003e, chat software wouldn’t provide the scalability that makes it essential for many modern businesses. Plus, bots can make customer interactions seamless. \r\n\r\n\u003ca href=\"https://www.fourseasons.com/\" rel=\"noopener\" target=\"_blank\"\u003eFour Seasons Hotels and Resorts\u003c/a\u003e does a great job of enhancing its customer engagement using chatbots. For example, guests can interact with a \u003ca href=\"/customer/four-seasons-hotels-and-resorts/\" rel=\"noopener\" target=\"_blank\"\u003econversational messaging tool integration by Zendesk\u003c/a\u003e to easily chat with different departments within the hotel anytime, anywhere. As a result, the Four Seasons brand experienced higher guest satisfaction scores.\r\n\r\nOf course, the chatbots you’ll find in free live chat software won’t be nearly as sophisticated as those in paid tools. However, using a chatbot with your free live chat tool can give you a feel for the value it could provide for your organization.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eOmnichannel agent interface\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nAn \u003ca href=\"/blog/omnichannel-experience/\" rel=\"noopener\" target=\"_blank\"\u003eomnichannel\u003c/a\u003e agent interface is another feature to look for in free live chat software. This feature provides agents with a unified space to respond to customers, allowing them to track and manage live chat conversations across several channels. This ensures customer context moves between channels so agents can send fast, accurate, and personalized responses—no matter when or how a customer reaches out. \r\n\r\nFor example, if you’re chatting with a customer and they ask for an email receipt, you can easily switch channels to complete the request. \r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003ePre-built dashboards + real-time routing and monitoring\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nWith live chat software that has pre-built dashboards and real-time routing and monitoring options, you can see an overview of the key chat metrics on a dashboard, including: \r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eQueue size\u003c/li\u003e\r\n \r\n\t\u003cli\u003eCustomer wait times\u003c/li\u003e\r\n \r\n\t\u003cli\u003eChat satisfaction\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\r\nHaving these metrics handy and accessible through a central dashboard can help agents provide quick customer support and maximize the \u003ca href=\"/blog/why-companies-should-invest-in-the-customer-experience/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer experience\u003c/a\u003e.\r\n\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003cbr\u003e\r\n\r\n\u003cspan id=\"5\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Benefits of installing free live chat for your website","tier-copy-body":"Looking for the benefits of free live chat software before installing it on your business’s website? Below are several benefits of installing free live chat for your website.\r\n\r\n\u003ch3\u003eBetter understand how the solution fits with your current infrastructure\u003c/h3\u003e\r\n\r\nInstalling free live chat software can help your team better understand how the solution fits into your current infrastructure and \u003ca href=\"/service/ticketing-system/customer-service-management-software/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer support software\u003c/a\u003e. With a free trial or free plan, you can test the software and see how it works before you fully commit and pay for a pricey plan.\r\n\r\n\u003ch3\u003eTest the software with your specific use case\u003c/h3\u003e\r\n\r\nBy installing a live chat free trial or plan, you can test the software with your specific use case before committing. For instance, you can test out the software with things like: \r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eCustomer support\u003c/li\u003e\r\n \r\n\t\u003cli\u003e\u003ca href=\"/service/help-center/customer-self-service/\" rel=\"noopener\" target=\"_blank\"\u003eCustomer self-service\u003c/a\u003e\u003c/li\u003e\r\n \r\n\t\u003cli\u003eSales\u003c/li\u003e\r\n \r\n\t\u003cli\u003eChatbot\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nYou can also test the free chat service on different channels to see which ones resonate most with customers.\r\n\r\n\u003ch3\u003eTroubleshoot live chat staffing requirements before fully rolling it out\u003c/h3\u003e\r\n\r\nCompanies must plan how agents will manage the live chat features before fully implementing them. Free chat software can help your team figure out how to operate it. \r\n\r\nWith a free trial or free plan, you can also troubleshoot and gauge how many agents you’ll need to bring on board to deliver excellent customer service.\r\n\r\n\u003cspan id=\"6\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"How to add free live chat to your website","tier-copy-body":"How you add live chat to your website will depend on which live chat platform you’re using, but it should be a very simple setup. With the Zendesk free live chat trial, all you have to do is: \r\n\r\n\u003col class=\"list-num-circle\"\u003e\r\n\t\u003cli\u003eAdd your custom script to the source code of the pages where you want the chat widget to appear.\u003c/li\u003e\r\n\r\n\t\u003cli\u003eHit publish, and your chat will be live.\u003c/li\u003e \r\n\u003c/ol\u003e\r\n\r\nYou may also want to customize the chat window with your branding, set up canned responses, and more. If you’re interested in learning how to configure your custom chat with Zendesk, \u003ca href=\"https://support.zendesk.com/hc/en-us/sections/4405303721626\" rel=\"noopener\" target=\"_blank\"\u003eread our support documentation\u003c/a\u003e.\r\n\r\n\u003cspan id=\"7\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"How to choose the right free live chat software or a free trial","tier-copy-body":"\u003cimg class=\"lazyload no-src\" alt=\"Factors to consider before choosing a free live chat software\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/freelivechatsoftware190.jpg\" width=100% height=100% /\u003e\r\n\r\nYou can boil down your choice of free live chat software or the free trial to these key parameters:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eA frictionless agent experience\u003c/li\u003e\r\n \r\n\t\u003cli\u003eReliable integrations\u003c/li\u003e\r\n \r\n\t\u003cli\u003eThe vendor’s reputation and customer support\u003c/li\u003e\r\n\r\n\t\u003cli\u003eThe ability to grow your business\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCapabilities beyond basic ticketing\u003c/li\u003e \r\n\u003c/ul\u003e\r\n\r\nOf course, even with diligent research, it’s tough to determine how a given software performs on each of those parameters. This makes free trials of live chat software and apps an excellent starting point for companies testing the waters. They allow you to assess the tool’s core functions before committing to a more sophisticated version. Additionally, upgrading is easy with cloud-based solutions.\r\n\r\n\u003cspan id=\"8\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Frequently asked questions","tier-copy-body":"Still curious about everything free live chat software entails and has to offer? Explore the frequently asked questions below.\r\n\r\n\u003cdiv class=\"accordion theme-default js-accordion faq-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eHow do you increase ROI with free live chat software?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nTo start increasing ROI with free live chat software, start by: \r\n\r\n\u003cul\u003e\r\n\r\n\t\u003cli\u003e\u003cstrong\u003eIncreasing chat engagement:\u003c/strong\u003e The higher your chat engagement, the more conversions you can generate. To increase engagement, take advantage of free live chat features such as proactive chat, rich messaging, interactive messaging replies, and embedded support—these make self-service easier and provide a high level of personalized support.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eImproving conversion rates:\u003c/strong\u003e Do this by approaching the customer at the checkout page to try and reduce the cart abandonment rate. This can look like giving customers advice or recommendations before they purchase.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eMonitoring analytics and reports:\u003c/strong\u003e Keeping track of your live chat data can help you determine what is and isn't working so you can adjust your engagement strategy.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eLowering costs with AI:\u003c/strong\u003e Free live chat software will lower your costs because your chatbot can handle frequently asked questions, collect key customer information upfront, and help your support team scale after hours.\u003c/li\u003e\r\n\r\n\u003c/ul\u003e\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eHow long will it take to implement free live chat or start a trial on your website?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nImplementing free live chat for your website will take no longer than it takes to create your chat widget and embed the code on your site. As long as your website manager can embed the code, it won’t take more than 20 minutes to implement free live chat.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eHow can free live chat increase the conversion rate for business?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nLive chat features like smart triggers can engage customers based on specific scenarios—like an abandoned shopping cart—and help close more deals for your business. For example, if a customer has trouble at the checkout stage or is taking too long to purchase, you can chat with them to help guide them through the process or answer any final questions. \r\n\r\nLive chat can help customers along their shopping journey, which in turn will boost retention and keep conversions high.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eHow many agents can you add with a free live chat trial?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nThe number of agents you can add with a free live chat trial depends on the software you’re trialing. For instance, with Zendesk, you can add four other users during the trial as admins or agents. So, including your own profile, you can add up to five agents for your free live chat trial.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eWhat are some best practices for using free live chat software?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nSome best practices for using free live chat software include: \r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eAlign your business goals:\u003c/strong\u003e Determine the business objective(s) that live chat will facilitate.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eOptimize the chat experience:\u003c/strong\u003e Consider the location of your live chat and how and when users access it.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eMonitor and improve:\u003c/strong\u003e Track and monitor \u003ca href=\"https://www.zendesk.com/service/analytics/\" rel=\"noopener\" target=\"_blank\"\u003elive chat analytics\u003c/a\u003e so you can make changes in your deployment as needed.\u003c/li\u003e\r\n\u003cbr\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eBuild a workflow:\u003c/strong\u003e Your workflow should cover your ticket escalation path, agent assignment, and real-time channel monitoring.\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eDoes free live chat software affect website performance?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nFree chat software can affect website performance by adding to the size of your website pages and increasing the number of domain lookups and file requests. But when it comes to website performance, not all live chat software is the same.\r\n\r\nSome solutions are better optimized than others; the best way to test how free chat software affects your website performance is with the \u003ca href=\"https://pagespeed.web.dev/?utm_source=psi\u0026utm_medium=redirect\" rel=\"noopener\" target=\"_blank\"\u003eGoogle Page Performance testing tool\u003c/a\u003e.\r\n\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e","tier-copy-image":"","tier-video-id":""}],"tier-center-cta-text":"Try live chat for free now","tier-center-cta-url":"/register/#step-1","tier-resource-description":"There are many ways to provide great support with the best free live chat software. Learn more.","tier-resource-links":"\u003ca href=\"/service/messaging/live-chat/\"\u003eLive chat software\u003c/a\u003e\r\n\u003ca href=\"/service/ticketing-system/customer-service-management-software/\"\u003eCustomer service software\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/chatbot/\"\u003eComplete guide on AI chatbots\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/whatsapp-business/\"\u003eWhatsApp for Business\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/facebook-messenger-business/\"\u003eFacebook Messenger for Business\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/instant-messaging-software/\"\u003eInstant messaging software\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/shopify-live-chat/\"\u003eShopify live chat\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/whatsapp-facebook/\"\u003eFacebook messaging apps\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/facebook-chatbot/\"\u003eFacebook chatbot\u003c/a\u003e\r\n\u003ca href=\"/service/messaging/twitter-business/\"\u003eTwitter for Business\u003c/a\u003e","tier-breadcrumb-show":"Best Free Live Chat Software","tier-top-cta-header":"#03363D","tier-top-cta-checkbox":"#03363D","tier-top-cta-description":"#03363D","tier-copy-description":"//www.zendesk.com/chat/","tier-stackable-header":"//www.zendesk.com/chat/","_yoast_wpseo_focuskw":"Free live chat software","_yoast_wpseo_sitemap-html-include":"-","tier-copy-checkbox-checkbox-fix":"btn-orange","tier-right-screen-checkbox-checkbox-fix":"btn-orange","tier-right-screen-img-alt-text":"btn-orange","tier-left-screen-checkbox-checkbox-fix":"btn-orange","tier-right-screen-checkbox-2-checkbox-fix":"btn-orange","tier-left-screen-checkbox-2-checkbox-fix":"btn-orange","tier-brake-copy-checkbox-checkbox-fix":"btn-orange","tier-center-screen-checkbox-checkbox-fix":"","tier-video-checkbox-checkbox-fix":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-quote-checkbox-checkbox-fix":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-resource-checkbox-checkbox-fix":"","tier-cta-checkbox-checkbox-fix":"","tier-breadcrumb-show-checkbox-fix":"Best Free Live Chat Software","tier-top-cta-checkbox-checkbox-fix":"#03363D","tier-hr-1":"Best Free Live Chat Software","tier-hr-2":"/chat/features/","tier-hr-3":"btn-orange","tier-hr-4":"btn-orange","tier-cta-3-text":"btn-orange","tier-cta-3-url":"btn-orange","tier-hr-5":"btn-orange","tier-cta-4-text":"btn-orange","tier-cta-4-url":"btn-orange","tier-hr-6":"btn-orange","tier-cta-5-text":"btn-orange","tier-cta-5-url":"btn-orange","tier-hr-7":"btn-orange","tier-cta-6-text":"btn-orange","tier-cta-6-url":"btn-orange","tier-hr-8":"btn-orange","tier-hr-9":"btn-orange","tier-hr-10":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-hr-11":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-hr-12":"Whichever provider you choose, live chat allows you to get right to your customer without the hassle of email or open rates. Give Zendesk Chat's free version a try and see how quickly your conversion rates transform.","tier-remove-sales-widget-checkbox-checkbox-fix":"","tier-remove-exit-modal":"","tier-remove-exit-modal-checkbox-fix":"","tier-hero-ctas":[{"tier-hero-cta-text":"View demo","tier-hero-cta-url":"/demo/?demoStep=personal#1"}],"tier-footer-ctas":[{"tier-footer-cta-text":"","tier-footer-cta-url":""}],"_trash_the_other_posts":"0","tier-hero-subheading":"Looking to better connect with your customers? Provide faster and more convenient experiences with the best free live chat software and free trials.","tier-hero-image":"https://web-assets.zendesk.com/images/p-capabilities/messaging/hero-2x.jpg","tier-customer-story":"629058","canonical":"https://www.zendesk.com/service/messaging/best-free-live-chat-software/","seoTitle":"16 best free live chat software + apps for 2024 - Zendesk","seoDescription":"Compare the best free live chat software and trials available, and explore how to choose the best solution for your business.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-4.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-4.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","path":"/service/messaging/best-free-live-chat-software/","title":"Best free live chat software + free trials","publishedAt":"2017-06-23 10:15:53","updatedAt":"2024-01-22 01:04:06","updatedAtFormatted":"January 22, 2024","content":"","related":[],"story":null},"preview":false,"id":268291,"locale":"es"},"__lang":"es","__namespaces":{"header":{"brand_logoname_blog":"Blog de Zendesk","newsroom":"Sala de prensa","brand_subtitle_newsroom":"Noticias y anuncios de empresa","marketplace":"Marketplace","arialabel_toggle":"Cambiar menú móvil","arialabel_search":"Búsqueda","contact_us":"Contáctanos","primary_btn":"Prueba gratuita","primary_btn_blog":"Iniciar una prueba gratuita","secondary_btn_pricing":"Comprar ahora","secondary_btn_login":"Iniciar sesión","secondary_btn_demo":"Ver demostración","return_to_homepage":"Ve a la página de inicio de Zendesk","newsroom_navlink_press_releases":"Comunicados de prensa","newsroom_navlink_media":"Recursos multimedia","primary_btn_newsroom":"Contacto","dropdown_products":"Productos","dropdowns_service_title":"Zendesk para el servicio de atención al cliente","dropdowns_service_subtitle":"La 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