CINXE.COM

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <title>Customer Support Request - FARO庐 Knowledge Base</title> <link media="screen" type="text/css" rel="stylesheet" href="https://a.mtstatic.com/@cache/layout/legacy.css?_=75fef7c1c280bc523aee48c372b85124_a25vd2xlZGdlLmZhcm8uY29t:site_8903" id="mt-screen-css" /> <link media="print" type="text/css" rel="stylesheet" href="https://a.mtstatic.com/@cache/layout/print.css?_=4d4c5928f9db60daf49822bee47dd577:site_8903" id="mt-print-css" /> <script type="text/javascript" nonce="d279c88c520d5b0f0f130b748db91224a9264a6e72d263001d8769bd92608839" src="https://a.mtstatic.com/deki/javascript/out/grape.min.js?_=647fae4d53b67bf67f97afdb98fefc6d58c17cd7:site_8903"></script><script type="application/json" id="mt-global-settings" nonce="d279c88c520d5b0f0f130b748db91224a9264a6e72d263001d8769bd92608839">{"apiToken":"xhr_2_1743724431_5e1cb6a9d4f903ed92cc6f8bc1511b2545b12cb3c611489716aea2daf1a11824","pageId":302,"pageViewId":"73e758f3-3e1f-4c47-8637-fbcbe5091a59"}</script>  <link href="https://www.faro.com/-/media/Themes/FARO/FARO/FARO/FARO/styles/pre-optimized-min.css" rel="stylesheet"> <link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/font-awesome/4.7.0/css/font-awesome.min.css">  <script type="text/javascript">/*<![CDATA[*/ piAId = '877391'; piCId = '66122'; piHostname = 'pi.pardot.com'; (function() { function async_load(){ var s = document.createElement('script'); s.type = 'text/javascript'; s.src = ('https:' == document.location.protocol ? 'https://pi' : 'http://cdn') + '.pardot.com/pd.js'; var c = document.getElementsByTagName('script')[0]; c.parentNode.insertBefore(s, c); } if(window.attachEvent) { window.attachEvent('onload', async_load); } else { window.addEventListener('load', async_load, false); } })(); /*]]>*/</script> <link rel="alternate" hreflang="ja-jp" href="https://ja-knowledge.faro.com/"> <link rel="alternate" hreflang="de-de" href="https://de-knowledge.faro.com/"> <link rel="alternate" hreflang="zh" href="https://zh-knowledge.faro.com/"> <link rel="alternate" hreflang="es" href="https://es-knowledge.faro.com/"> <link rel="alternate" hreflang="fr" href="https://fr-knowledge.faro.com/"> <link rel="alternate" hreflang="pt" href="https://pt-knowledge.faro.com/"> <link rel="alternate" hreflang="it" href="https://it-knowledge.faro.com/"> <link rel="alternate" hreflang="ko" href="https://ko-knowledge.faro.com/"> <script>/*<![CDATA[*/ var browser = { isIe: function () { return navigator.appVersion.indexOf("MSIE") != -1; }, navigator: navigator.appVersion, getVersion: function() { var version = 999; // we assume a sane browser if (navigator.appVersion.indexOf("MSIE") != -1) // bah, IE again, lets downgrade version number version = parseFloat(navigator.appVersion.split("MSIE")[1]); return version; } }; var redirectLocation = "https://knowledge.faro.com/Improve_your_experience"; if (browser.isIe() && browser.getVersion() <= 9) { if (window.location.href !== redirectLocation) { self.location ="https://knowledge.faro.com/Improve_your_experience"; } } /*]]>*/</script>  <script>/*<![CDATA[*/(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-NJ5QMCG');/*]]>*/</script>  <script>/*<![CDATA[*/ (function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){ (i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o), m=s.getElementsByTagName(o)[0];a.async=1;a.src=g;m.parentNode.insertBefore(a,m) })(window,document,'script','https://www.google-analytics.com/analytics.js','ga'); ga('create', 'UA-87452277-2', 'auto'); ga('send', 'pageview'); /*]]>*/</script> <script>/*<![CDATA[*/ (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-N4898D4'); /*]]>*/</script> <script src="https://cdnjs.cloudflare.com/ajax/libs/mustache.js/2.3.0/mustache.min.js"></script> <script src="https://unpkg.com/sweetalert/dist/sweetalert.min.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/xlsx/0.17.5/xlsx.full.min.js"></script> <script src="https://cdn.jsdelivr.net/npm/fuse.js/dist/fuse.min.js"></script> </head> <body class="columbia-page-main columbia-breadcrumb-home-gethelp columbia-live no-touch columbia-lang-en-us columbia-skin-grape"> <div class="grape-messaging"> </div> <div class="grape-header-custom"><table border="1" cellpadding="1" cellspacing="1" class="tag-table" style="table-layout: fixed; width: 100%; "> <thead> <tr> <th scope="col"> </th> <th scope="col"> </th> <th scope="col"> </th> <th scope="col"> </th> <th scope="col"> </th> <th scope="col"> </th> <th scope="col"> </th> <th scope="col"> </th> <th scope="col"> </th> <th scope="col"> </th> <th scope="col"> </th> </tr><tr> </tr></thead> <tbody> <tr> <th scope="row"><strong>As-Built</strong></th> <td>As-Built - Revit</td> <td>As-Built - AutoCAD</td> <td>VirtuSurv - VirtuSurv 2018</td> <td>As-Built - Modeler</td> <td>VirtuSurv - VirtuSurv 2019</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>BuildIT</strong></th> <td>BuildIT - Projector</td> <td>BuildIT - Construction</td> <td>BuildIT - Metrology</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>CAM2</strong></th> <td>CAM2 - SmartInspect</td> <td>CAM2 - 2024</td> <td>CAM2 - 2023</td> <td>CAM2 - 2018</td> <td>CAM2 - Measure 10</td> <td>CAM2 - Measure Q</td> <td>CAM2 - Measure X</td> <td>CAM2 - Measure 3/4</td> <td>CAM2 - AnthroCAM</td> <td>CAM2 - 2019</td> </tr> <tr> <th scope="row"><strong>CAM2</strong></th> <td>CAM2 - 2025</td> <td>CAM2 - 2020</td> <td>CAM2 - 2021</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>Cobalt 3D Imager</strong></th> <td>3D Imager - Cobalt</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>Cobalt Design</strong></th> <td>Cobalt Design - M</td> <td>Cobalt Design - S</td> <td>Cobalt Design - Dual</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>Computers</strong></th> <td>Computers - All Computers</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>FARO Aras 360 & CAD Zone</strong></th> <td>FARO CAD Zone - Fire & Insurance</td> <td>FARO CAD Zone - Crime & Crash</td> <td>FARO CAD Zone - CZ Point Cloud</td> <td>FARO CAD Zone - First Look Pro</td> <td>FARO 360 - Reality</td> <td>FARO 360 - HD</td> <td>FARO 360 - Blitz</td> <td>FARO 360 - Genius</td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>FARO Connect</strong></th> <td>FARO Connect - Connect</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>FARO Draw</strong></th> <td>FARO Draw - Draw</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>FARO Zone</strong></th> <td>present4D - present4D</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>FARO Zone 2D</strong></th> <td>FARO Zone 2D - 2018</td> <td>FARO Zone 2D - 2019</td> <td>FARO Zone 2D - 2020</td> <td>FARO Zone 2D - 2021</td> <td>FARO Zone 2D - 2022</td> <td>FARO Zone 2D - 2023</td> <td>FARO Zone 2D - 2024</td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>FARO Zone 3D</strong></th> <td>FARO Zone 3D - 2018</td> <td>FARO Zone 3D - 2019</td> <td>FARO Zone 3D - 2020</td> <td>FARO Zone 3D - 2021</td> <td>FARO Zone 3D - 2022</td> <td>FARO Zone 3D - 2023</td> <td>FARO Zone 3D - 2024</td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>FARO Zone 3D Advanced</strong></th> <td>FARO Zone 3D Advanced - 2018</td> <td>FARO Zone 3D Advanced - 2019</td> <td>FARO Zone 3D Advanced - 2020</td> <td>FARO Zone 3D Advanced - 2021</td> <td>FARO Zone 3D Advanced - 2022</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>FaroArm/ScanArm</strong></th> <td>FaroArm/ScanArm - Quantum S</td> <td>FaroArm/ScanArm - Quantum M</td> <td>FaroArm/ScanArm - Quantum E</td> <td>FaroArm/ScanArm - Edge</td> <td>FaroArm/ScanArm - Fusion</td> <td>FaroArm/ScanArm - Prime</td> <td>FaroArm/ScanArm - Platinum</td> <td>FaroArm/ScanArm - Legacy Quantum</td> <td>FaroArm/ScanArm - Titanium</td> <td>FaroArm/ScanArm - Advantage</td> </tr> <tr> <th scope="row"><strong>FaroArm/ScanArm</strong></th> <td>FaroArm/ScanArm - Digital Template</td> <td>FaroArm/ScanArm - Gage</td> <td>FaroArm/ScanArm - Quantum S Max</td> <td>FaroArm/ScanArm - Quantum M Max</td> <td>FaroArm/ScanArm - Quantum E Max</td> <td>FaroArm/ScanArm - Gage Max</td> <td>FaroArm/ScanArm - Quantum X.S</td> <td>FaroArm/ScanArm - Quantum X.M</td> <td>FaroArm/ScanArm - Quantum X.E</td> <td> </td> </tr> <tr> <th scope="row"><strong>GeoSLAM Software</strong></th> <td>GeoSLAM Software - Connect</td> <td>GeoSLAM Software - Draw</td> <td>GeoSLAM Software - Hub</td> <td>GeoSLAM Software - Volumes</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>GeoSLAM ZEB</strong></th> <td>GeoSLAM ZEB - Horizon</td> <td>GeoSLAM ZEB - Horizon RT</td> <td>GeoSLAM ZEB - Revo</td> <td>GeoSLAM ZEB - Revo RT</td> <td>GeoSLAM ZEB - Go</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>Hand Held Scanner</strong></th> <td>2D Hand Held Scanner - ScanPlan</td> <td>3D Hand Held Scanner - Freestyle3D</td> <td>3D Hand Held Scanner - Freestyle3D X</td> <td>3D Hand Held Scanner - Freestyle3D Objects</td> <td>3D Hand Held Scanner - Freestyle 2</td> <td>3D Hand Held Scanner - Leap ST</td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>Language Quality</strong></th> <td>HT</td> <td>MT</td> <td>AT</td> <td>NT</td> <td>INT - Internal</td> <td>Sales - Internal Resources</td> <td>Sales - Order and Quote</td> <td>Sales - Product Info</td> <td>Sales - Sales Readiness</td> <td>Sales - Training</td> </tr> <tr> <th scope="row"><strong>Language Quality</strong></th> <td>Sales - Product Launch</td> <td>Sales - Promotions</td> <td>CS - Quote to Invoice</td> <td>CS - Phone System</td> <td>CS - New Hire Training</td> <td>CS - General</td> <td>CS - Product Info</td> <td>CS - Licensing</td> <td>CS - Onboarding</td> <td>CS - Procedures General</td> </tr> <tr> <th scope="row"><strong>Language Quality</strong></th> <td>CS - Procedures Salesforce</td> <td>CS - Procedures Loaner</td> <td>CS - Procedures SAP</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>Languages</strong></th> <td>Language - English</td> <td>Language - Japanese</td> <td>Language - German</td> <td>Language - Chinese</td> <td>Language - Spanish</td> <td>Language - Italian</td> <td>Language - Portuguese</td> <td>Language - French</td> <td>Language - Korean</td> <td> </td> </tr> <tr> <th scope="row"><strong>Laser Projector</strong></th> <td>RayTracer - RayTracer</td> <td>Laser Projector - Tracer M</td> <td>Laser Projector - Tracer SI</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>Laser Radar</strong></th> <td>Imaging Laser Radar - VectorRI</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>Laser Scanner</strong></th> <td>3D Laser Scanner - Focus S</td> <td>3D Laser Scanner - Focus M</td> <td>3D Laser Scanner - Focus3D</td> <td>3D Laser Scanner - Focus3D X</td> <td>3D Laser Scanner - Focus3D X HDR</td> <td>3D Laser Scanner - Focus3D S</td> <td>3D Laser Scanner - Photon</td> <td>3D Laser Scanner - Focus S Plus</td> <td>3D Laser Scanner - Swift</td> <td>3D Laser Scanner - Focus Premium</td> </tr> <tr> <th scope="row"><strong>Laser Scanner</strong></th> <td>3D Laser Scanner - Focus Core</td> <td>3D Laser Scanner - Focus Premium Max</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>Laser Tracker</strong></th> <td>Laser Tracker - Vantage</td> <td>Laser Tracker - ION</td> <td>Laser Tracker - Vantage S</td> <td>Laser Tracker - Si</td> <td>Laser Tracker - X</td> <td>Laser Tracker - Xi</td> <td>Laser Tracker - Vantage E</td> <td>Laser Tracker - Vantage S6</td> <td>Laser Tracker - Vantage E6</td> <td> </td> </tr> <tr> <th scope="row"><strong>Legacy Gage</strong></th> <td>Legacy Gage - Bluetooth</td> <td>Legacy Gage - Plus</td> <td>Legacy Gage - Standard</td> <td>Legacy Gage - Power</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>Legacy Software</strong></th> <td>Legacy Software - CAM2 Gage</td> <td>Legacy Software - Gage Software</td> <td>Legacy Software - Insight</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>Mobile Scanner</strong></th> <td>Mobile Scanner - Orbis</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>PointSense</strong></th> <td>PointSense - Basic</td> <td>PointSense - Pro</td> <td>PointSense - Building</td> <td>PointSense - Plant</td> <td>PointSense - Heritage</td> <td>PointSense - Revit</td> <td>CAD Plugin - TachyCAD Building</td> <td>CAD Plugin - TachyCAD Archeology</td> <td>CAD Plugin - TachyCAD Interior</td> <td>CAD Plugin - PhoToPlan Basic</td> </tr> <tr> <th scope="row"><strong>PointSense</strong></th> <td>CAD Plugin - PhoToPlan</td> <td>CAD Plugin - PhoToPlan Pro</td> <td>CAD Plugin - PhoToPlan Ultimate</td> <td>CAD Plugin - DisToPlan</td> <td>CAD Plugin - MonuMap</td> <td>CAD Plugin - hylasFM</td> <td>CAD Plugin - VirtuSurv</td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>RevEng</strong></th> <td>RevEng - RevEng</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>ScanArm</strong></th> <td>ScanArm - Design ScanArm 2.0</td> <td>ScanArm - Design ScanArm</td> <td>ScanArm - Forensic ScanArm</td> <td>ScanArm - Design ScanArm 2.5C</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>SCENE</strong></th> <td>SCENE - Capture and Process</td> <td>SCENE - WebShare Server and 2Go</td> <td>SCENE - WebShare 2Go App</td> <td>SCENE - 2024</td> <td>SCENE - 2018</td> <td>SCENE - 7.x</td> <td>SCENE - 6.x</td> <td>SCENE - 5.x</td> <td>SCENE - 4.x</td> <td>SCENE - LT</td> </tr> <tr> <th scope="row"><strong>SCENE</strong></th> <td>SCENE - 2019</td> <td>SCENE - 2go App</td> <td>SCENE - 2020</td> <td>SCENE - 2021</td> <td>SCENE - 2022</td> <td>SCENE - 2023</td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>Serial FaroArm</strong></th> <td>Serial FaroArm - Silver</td> <td>Serial FaroArm - Gold</td> <td>Serial FaroArm - Bronze</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>Sphere</strong></th> <td>FARO Sphere - Sphere</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>Visual Inspect</strong></th> <td>Visual Inspect - App</td> <td>Visual Inspect - CAD Translator</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> <tr> <th scope="row"><strong>WebShare</strong></th> <td>WebShare - Enterprise</td> <td>WebShare - WebShare Cloud</td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> <td> </td> </tr> </tbody> </table> <script type="text/javascript">/*<![CDATA[*/$(document).ready(function() {if ($('.live-tag-section').length){$('.live-tag-section').after($('.tag-table'));$('.tag-table').show();$('.tag-table td').click(function() {var tag = $(this).text();$('#live-tag-input').val(tag);$('#live-tag-add-button').click();});}});/*]]>*/</script> <header class="site-header"></header><div class="header-container-kd"><a class="headtitle internal" href="https://knowledge.faro.com/" rel="internal">Knowledge Base</a><i id="openSearch" class="fa fa-search"></i><i id="openNav" class="fa fa-bars"></i><div class="toplinks"><ul><li class="language-drop"><a class="mt-dropdown-link" href="#" title="Language">Language</a><ol class="mt-dropdown custom-drop"><li class="language-option"><a title="English" class="internal mt-self-link" href="https://knowledge.faro.com/Get_Help" rel="internal">English</a></li><li class="language-option"><a title="Japanese" href="https://ja-knowledge.faro.com/Get_Help" target="_blank" rel="external noopener nofollow" class="link-https">Japanese</a></li><li class="language-option"><a title="German" href="https://de-knowledge.faro.com/Get_Help" target="_blank" rel="external noopener nofollow" class="link-https">German</a></li><li class="language-option"><a title="Chinese" href="https://zh-knowledge.faro.com/Get_Help" target="_blank" rel="external noopener nofollow" class="link-https">Chinese</a></li><li class="language-option"><a title="Spanish" href="https://es-knowledge.faro.com/Get_Help" target="_blank" rel="external noopener nofollow" class="link-https">Spanish</a></li><li class="language-option"><a title="French" href="https://fr-knowledge.faro.com/Get_Help" target="_blank" rel="external noopener nofollow" class="link-https">French</a></li><li class="language-option"><a title="Portuguese" href="https://pt-knowledge.faro.com/Get_Help" target="_blank" rel="external noopener nofollow" class="link-https">Portuguese</a></li><li class="language-option"><a title="Italian" href="https://it-knowledge.faro.com/Get_Help" target="_blank" rel="external noopener nofollow" class="link-https">Italian</a></li><li class="language-option"><a title="Korean" href="https://ko-knowledge.faro.com/Get_Help" target="_blank" rel="external noopener nofollow" class="link-https">Korean</a></li></ol></li><div class="headersearch-kd"><form action="/Site_Search"><input class="custom-search" name="search" placeholder="How can we help?" tabindex="1" type="search"></input></form></div><li><a href="https://knowledge.faro.com/Special:Userlogin" rel="internal">SIGN IN</a></li><li><a class="mt-self-link" href="https://knowledge.faro.com/Get_Help" rel="internal">Get Help</a></li></ul></div><div id="myNav" class="navOverlay"><div class="navOverlay-content"><ul style="margin-right:2.2rem;padding:1rem;background-color: rgba(1,66,106,.95);align-items: center;justify-content: center;border-radius: 8px;"><span id="closeNav" class="closebtn">×</span><div class="row"><li class="dropdown"><a class="mt-dropdown-link" href="#" title="Language">Language</a><ol class="mt-dropdown custom-drop"><li class="language-option"><a title="English" class="internal mt-self-link" href="https://knowledge.faro.com/Get_Help" rel="internal">English</a></li><li class="language-option"><a title="Japanese" href="https://ja-knowledge.faro.com/Get_Help" target="_blank" rel="external noopener nofollow" class="link-https">Japanese</a></li><li class="language-option"><a title="German" href="https://de-knowledge.faro.com/Get_Help" target="_blank" rel="external noopener nofollow" class="link-https">German</a></li><li class="language-option"><a title="Chinese" href="https://zh-knowledge.faro.com/Get_Help" target="_blank" rel="external noopener nofollow" class="link-https">Chinese</a></li><li class="language-option"><a title="Spanish" href="https://es-knowledge.faro.com/Get_Help" target="_blank" rel="external noopener nofollow" class="link-https">Spanish</a></li><li class="language-option"><a title="French" href="https://fr-knowledge.faro.com/Get_Help" target="_blank" rel="external noopener nofollow" class="link-https">French</a></li><li class="language-option"><a title="Portuguese" href="https://pt-knowledge.faro.com/Get_Help" target="_blank" rel="external noopener nofollow" class="link-https">Portuguese</a></li><li class="language-option"><a title="Italian" href="https://it-knowledge.faro.com/Get_Help" target="_blank" rel="external noopener nofollow" class="link-https">Italian</a></li><li class="language-option"><a title="Korean" href="https://ko-knowledge.faro.com/Get_Help" target="_blank" rel="external noopener nofollow" class="link-https">Korean</a></li></ol></li><li class="spaceBtns" style="list-style-type:none;"><a class="submitcase mt-self-link" href="https://knowledge.faro.com/Get_Help" rel="internal">Get Help</a><a class="signin" href="https://knowledge.faro.com/Special:Userlogin" rel="internal">Sign into FARO</a></li></div></ul></div></div><div id="searchNav" class="navOverlay"><div class="navOverlay-content"><ul style="margin-right:2.2rem;"><span id="closeSearchNav" class="closebtn">×</span><div class="row" style="display: flex;padding: 3rem 1rem 1rem .5rem;background-color: rgba(1,66,106,.95);align-items: center;justify-content: center;border-radius: 8px;"><div class="column" style="padding:5px;display:flex;justify-content:center;"><div class="mobilesearch-kd"><form class="example" action="/Site_Search"><input class="custom-search" type="search" placeholder="How can we help?" name="search"></input><button type="search"><i class="fa fa-search"></i></button></form></div></div></div></ul></div></div></div> <script type="text/javascript">/*<![CDATA[*/ /* $(document).ready(function () { const loginName = document.getElementById("username"); const nameLength = 14; (loginName.innerText.length > nameLength) ? loginName.innerText = loginName.innerText.substring(0, nameLength) : loginName ; }) *//*]]>*/</script> <div class="tagcallout"><div class="tagcallout"><div class="tag-products"></div><div class="tag-language"></div></div> <script type="text/javascript">/*<![CDATA[*/ $( document ).ready(function() { if ($.trim( $('.tag-products').html() ).length || $.trim( $('.tag-language').html() ).length ){ $('.tag-products').parent().addClass("hascontent"); } if( !$.trim( $('.tag-products').html() ).length ) { $('.tag-products').hide(); }else{ $('.tag-products').show(); } if( !$.trim( $('.tag-language').html() ).length ) { $('.tag-language').hide(); }else{ $('.tag-language').show(); } $('.mt-content-container').prepend($('.tagcallout')); $('.tagcallout').show(); WrapTagsInDiv(); }); function WrapTagsInDiv(){ var children = document.getElementsByClassName('tag-products')[0].children; var originallength = children.length; var tproducts = document.getElementsByClassName('tag-products')[0]; var temp = []; for(i = 0; i < originallength; i++) { var divele = document.createElement('div'); divele.className = 'tag-products-div'; temp.push(divele); //Append the first clear element divele.appendChild(children[i].cloneNode(true)); i++; while((i < originallength) && (children[i].className != 'clear') ) { divele.appendChild(children[i].cloneNode(true)); i++; } //llength is always increasing tproducts.appendChild(divele); if((i < originallength) ){ i--; } } for(i = children.length-1; i >=0; i--){ tproducts.removeChild(children[i]); } for( element in temp){ tproducts.appendChild(temp[element]) } if(temp.length > 3){ var btn = document.createElement('button'); btn.className = "mt-icon-expand-collapse mt-reveal-listing-expand-link article-applies-expand"; btn.title = "Show all"; tproducts.appendChild(btn); } $('.article-applies-expand').click(function() { $(this).siblings().toggleClass('visible'); }); }/*]]>*/</script> </div> <script type="text/javascript">/*<![CDATA[*/ $( document ).ready(function() { var ellipsesbtn = "<button href='#' class='mt-icon-expand-collapse mt-reveal-listing-expand-link custom-guide-expand-btn' title='Show all'></button>"; $( ".mt-lp-page-listings" ).each( function () { if ($(this).children().length > 5){ $(this).append(ellipsesbtn); } }); $( ".guide-block" ).each( function () { console.log($(this).children().length); if ($(this).children().length > 6){ $(this).append(ellipsesbtn); } }); $( ".custom-guide-expand-btn" ).click(function() { $(this).siblings().toggleClass("visible"); }); if ($('.mt-listing-detailed-image').length){ $('.mt-listing-detailed-image').each(function() { var title = $(this).prev('.mt-listing-detailed-title'); $(this).after(title); }); } if ($('.mt-page-summary').length){ $('.mt-page-summary').after($('#title')); } if ($('.mt-category-container').length && $('.guide-block').length){ $('.guide-block').each(function() { $(".mt-sortable-listings-container").prepend($(this)); $(this).wrap( "<li class='mt-sortable-listing learningpath'></li>" ); }); } if ($('.mt-category-container').length && $('.mt-learningpath-widget').length){ $('.mt-learningpath-widget').each(function() { $(".mt-sortable-listings-container").prepend($(this)); $(this).wrap( "<li class='mt-sortable-listing learningpath'></li>" ); }); } var is_visible = false; $('.custom-toggle').hide(); $('.custom-toggle-header').wrap( "<div class='custom-toggle-section'></div>" ); $(document).on('click tap', '.custom-toggle-header', function(e){ e.preventDefault(); var clicked_toggle_link = $(this); var content_block_parent = $(this).parent(); var content_block = $(content_block_parent).next('.custom-toggle'); console.log(content_block); $(content_block_parent).append($(content_block)); if( $(content_block).css('display') == 'none' ) { $(content_block).toggle('blind'); } else { var content_block = $(this).closest('.custom-toggle-header').next('.custom-toggle'); $(content_block).toggle('blind'); } $(this).toggleClass('selected'); content_block.toggleClass('expanded'); return false; }); });/*]]>*/</script> <script type="text/javascript">/*<![CDATA[*/ $( document ).ready(function() { document.getElementById("openNav").addEventListener("click", (e) => { openNav() }); document.getElementById("closeNav").addEventListener("click", (e) => { closeNav() }); document.getElementById("openSearch").addEventListener("click", (e) => { openSearch() }); document.getElementById("closeSearchNav").addEventListener("click", (e) => { closeSearchNav() }); function openNav() { document.getElementById("myNav").style.height = "100%"; } function closeNav() { document.getElementById("myNav").style.height = "0%"; } function openSearch() { document.getElementById("searchNav").style.height = "100%"; } function closeSearchNav() { document.getElementById("searchNav").style.height = "0%"; } })/*]]>*/</script> </div> <div class="grape-header grape-wrapper"> <div class="grape-header-container grape-wrapper-container"> <div class="grape-site-logo"> <a class="logo-anonymous" href="/" title="FARO庐 Knowledge Base"> <img class="mt-cdn" src="https://a.mtstatic.com/@public/production/site_8903/1480361278-logo.png" alt="FARO庐 Knowledge Base" title="FARO庐 Knowledge Base"> </a> </div> <div class="grape-site-navigation"> <ul class="mt-site-nav"> <li class="mt-login-sign-in"> <a class="mt-icon-quick-sign-in" href="https://knowledge.faro.com/@app/saml/login?returnto=https%3A%2F%2Fknowledge.faro.com%2FGet_Help" title="Sign in"> Sign in </a> </li> <li class="mt-login-forgot-password"> <a class="mt-icon-login-forgot-password" href="https://knowledge.faro.com/Special:UserPassword" title="Retrieve lost password"> Forgot password </a> </li> </ul> </div> <div class="grape-site-search"> <div class="mt-quick-search-container"> <form action="/Special:Search"> <input name="path" id="mt-search-path" type="hidden" value="" /> <label class="mt-label" for="mt-site-search-input"> Search </label> <input class="mt-text mt-search search-field" name="q" id="mt-site-search-input" placeholder="How can we help you?" type="search" /> <button class="mt-button ui-button-icon mt-icon-site-search-button search-button" type="submit"> Search </button> </form> </div> </div> </div> <div class="grape-site-nav grape-wrapper-container"> <ul class="mt-breadcrumbs"> <li> <a href="https://knowledge.faro.com/"> <span class="mt-icon-article-category mt-icon-article-home"></span> Home </a> </li> </ul> </div> </div> <div class="grape-content grape-wrapper"> <div class="grape-content-container grape-wrapper-container"> <div id="flash-messages"><div class="dekiFlash"></div></div> <h1 id="title" class="no-edit" style="visibility: visible;"> Customer Support Request </h1> <div class="mt-last-updated"> <strong>Last updated:</strong> <span class="modified mt-last-updated-timestamp" data-timestamp="2025-01-23T14:08:08Z"></span> </div> <div class="mt-content-header"></div> <div class="mt-content-side"></div> <div id="mt-toc-container" data-title="Table of contents" data-collapsed="true"> <button class="mt-toggle mt-summary-toggle ui-button-icon mt-toggle-expand">Table of contents</button> <div class="mt-toc-content mt-collapsible-section mt-toc-hide"> <em>No headers</em> </div> </div> <div id="page-top"> <div id="topic"> <div id="pageText"><p class="mt-align-center"><strong>*For re-certification, calibration, cleaning, service, and repair requests please visit the <a title="RMA Service Request Form" href="https://knowledge.faro.com/RMA_Service_Request_Form" rel="internal">RMA Service Request Form</a>.*</strong></p> <p>Need help or have a question for our Technical Support Team? Simply complete the form below and someone will contact you shortly. To better serve you, please include your product serial number if you have one.</p> <form action="https://webto.salesforce.com/servlet/servlet.WebToCase?encoding=UTF-8" method="POST" name="US_TemplateAllContact" target="_parent" class="mt-support-form"><div id="area_hidden"><input type="hidden" name="orgid" value="00D10000000009v"></input><input type="hidden" name="retURL" value="https://knowledge.faro.com/Submit_Case/Thank_You"></input><input type="hidden" value="1" name="external" id="external"></input><input type="hidden" id="external" name="external" value="1"></input><br /><input id="00N39000003bwHW" maxlength="64" name="00N39000003bwHW" size="20" type="hidden" value="2:23f0d895-d7d5-418d-9603-b418005882d9"></input><input type="hidden" value="01270000000DuHF" name="recordType" id="recordType"></input><input type="hidden" value="Open" name="status" id="status"></input><input type="hidden" value="Medium" name="priority" id="priority"></input></div><div id="area_detail_left"><div id="div_Region"><label class="required" for="origin">Region:</label><select name="origin" id="origin"><option value="Select">- Please choose a region - </option><option value="MindTouch - AMER">Americas</option><option value="MindTouch - EMEA">Europe</option><option value="MindTouch - APAC">Asia-Pacific</option></select></div><div id="div_FirstName" class="mt-field mt-half mt-required-field"><label class="required" for="00N70000002Lv0M">First Name: </label><input type="text" name="00N70000002Lv0M" id="FirstName" class="required" required=""></input></div><div id="div_LastName" class="mt-field mt-half mt-required-field"><label class="required" for="00N70000002Lv0R">Last Name: </label><input type="text" name="00N70000002Lv0R" id="LastName" class="required" required=""></input></div><div id="div_Company" class="mt-field mt-required-field"><label class="required" for="00N70000002Lv0W">Company: </label><input type="text" name="00N70000002Lv0W" id="Company" class="required" required=""></input></div><div id="div_Email" class="mt-field mt-required-field"><label class="required" for="email">Email: </label><input type="text" name="email" id="Email" class="required" required=""></input></div><div id="div_Phone" class="mt-field mt-required-field"><label class="required" for="phone">Phone: </label><input type="text" name="phone" id="Phone" class="required" required=""></input></div><div id="div_Country" class="mt-field"><label for="00N70000002Lv0X">Country (not required): </label><select name="00N70000002Lv0X" id="Country"><option value="Afghanistan">Afghanistan</option><option value="Albania">Albania</option><option value="Algeria">Algeria</option><option value="Andorra">Andorra</option><option value="Angola">Angola</option><option value="Argentina">Argentina</option><option value="Armenia">Armenia</option><option value="Australia">Australia</option><option value="Austria">Austria</option><option value="Azerbaijan">Azerbaijan</option><option value="Bahamas">Bahamas</option><option value="Bahrain">Bahrain</option><option value="Bangladesh">Bangladesh</option><option value="Barbados">Barbados</option><option value="Belarus">Belarus</option><option value="Belgium">Belgium</option><option value="Belize">Belize</option><option value="Benin">Benin</option><option value="Bermuda">Bermuda</option><option value="Bhutan">Bhutan</option><option value="Bolivia">Bolivia</option><option value="Bosnia and Herzegovina">Bosnia and Herzegovina</option><option value="Botswana">Botswana</option><option value="Brasil">Brasil</option><option value="Brunei">Brunei</option><option value="Bulgaria">Bulgaria</option><option value="Burkina Faso">Burkina Faso</option><option value="Burundi">Burundi</option><option value="Cambodia">Cambodia</option><option value="Cameroon">Cameroon</option><option value="Canada">Canada</option><option value="Cape Verde">Cape Verde</option><option value="Central African Republic">Central African Republic</option><option value="Chad">Chad</option><option value="Chile">Chile</option><option value="China">China</option><option value="Colombia">Colombia</option><option value="Congo">Congo</option><option value="Costa Rica">Costa Rica</option><option value="Croatia">Croatia</option><option value="Cuba">Cuba</option><option value="Cyprus">Cyprus</option><option value="Czech Republic">Czech Republic</option><option value="Denmark">Denmark</option><option value="Djibouti">Djibouti</option><option value="Dominica">Dominica</option><option value="Dominican Republic">Dominican Republic</option><option value="Ecuador">Ecuador</option><option value="Egypt">Egypt</option><option value="El Salvador">El Salvador</option><option value="Equatorial Guinea">Equatorial Guinea</option><option value="Estonia">Estonia</option><option value="Ethiopia">Ethiopia</option><option value="Finland">Finland</option><option value="France">France</option><option value="Gabon">Gabon</option><option value="Gambia">Gambia</option><option value="Georgia">Georgia</option><option value="Germany">Germany</option><option value="Ghana">Ghana</option><option value="Gibraltar">Gibraltar</option><option value="Greece">Greece</option><option value="Guatemala">Guatemala</option><option value="Guinea">Guinea</option><option value="Haiti">Haiti</option><option value="Honduras">Honduras</option><option value="Hong Kong">Hong Kong</option><option value="Hungary">Hungary</option><option value="Iceland">Iceland</option><option value="India">India</option><option value="Indonesia">Indonesia</option><option value="Iran">Iran</option><option value="Iraq">Iraq</option><option value="Ireland">Ireland</option><option value="Israel">Israel</option><option value="Italy">Italy</option><option value="Ivory Coast">Ivory Coast</option><option value="Jamaica">Jamaica</option><option value="Japan">Japan</option><option value="Jordan">Jordan</option><option value="Kazakhstan">Kazakhstan</option><option value="Kenya">Kenya</option><option value="Korea">Korea</option><option value="Kuwait">Kuwait</option><option value="Kyrgyzstan">Kyrgyzstan</option><option value="Laos">Lao People's Democ. Rep.</option><option value="Latvia">Latvia</option><option value="Lebanon">Lebanon</option><option value="Lesotho">Lesotho</option><option value="Liberia">Liberia</option><option value="Liechtenstein">Liechtenstein</option><option value="Lithuania">Lithuania</option><option value="Luxembourg">Luxembourg</option><option value="Macedonia">Macedonia</option><option value="Madagascar">Madagascar</option><option value="Malawi">Malawi</option><option value="Malaysia">Malaysia</option><option value="Maldives">Maldives</option><option value="Mali">Mali</option><option value="Malta">Malta</option><option value="Mauritius">Mauritius</option><option value="Mexico">Mexico</option><option value="Moldova">Moldova</option><option value="Monaco">Monaco</option><option value="Mongolia">Mongolia</option><option value="Montenegro">Montenegro</option><option value="Morocco">Morocco</option><option value="Mozambique">Mozambique</option><option value="Myanmar">Myanmar</option><option value="Namibia">Namibia</option><option value="Nepal">Nepal</option><option value="Netherlands">Netherlands</option><option value="New Zealand">New Zealand</option><option value="Nicaragua">Nicaragua</option><option value="Nigeria">Nigeria</option><option value="Norway">Norway</option><option value="Oman">Oman</option><option value="Pakistan">Pakistan</option><option value="Panama">Panama</option><option value="Papua New Guinea">Papua New Guinea</option><option value="Paraguay">Paraguay</option><option value="Peru">Peru</option><option value="Philippines">Philippines</option><option value="Poland">Poland</option><option value="Portugal">Portugal</option><option value="Puerto Rico">Puerto Rico</option><option value="Qatar">Qatar</option><option value="Romania">Romania</option><option value="Russia">Russia</option><option value="Rwanda">Rwanda</option><option value="Saudi Arabia">Saudi Arabia</option><option value="Senegal">Senegal</option><option value="Serbia">Serbia</option><option value="Sierra Leone">Sierra Leone</option><option value="Singapore">Singapore</option><option value="Slovakia">Slovakia</option><option value="Slovenia">Slovenia</option><option value="Somalia">Somalia</option><option value="South Africa">South Africa</option><option value="South Korea">South Korea</option><option value="Spain">Spain</option><option value="Sri Lanka">Sri Lanka</option><option value="Sudan">Sudan</option><option value="Suriname">Suriname</option><option value="Swaziland">Swaziland</option><option value="Sweden">Sweden</option><option value="Switzerland">Switzerland</option><option value="Taiwan">Taiwan</option><option value="Tajikistan">Tajikistan</option><option value="Tanzania">Tanzania</option><option value="Thailand">Thailand</option><option value="Togo">Togo</option><option value="Tunisia">Tunisia</option><option value="Turkey">Turkey</option><option value="Turkmenistan">Turkmenistan</option><option value="Uganda">Uganda</option><option value="Ukraine">Ukraine</option><option value="United Arab Emirates">United Arab Emirates</option><option value="United Kingdom">United Kingdom</option><option value="Uruguay">Uruguay</option><option selected="1" value="USA">USA</option><option value="Uzbekistan">Uzbekistan</option><option value="Venezuela">Venezuela</option><option value="Vietnam">Vietnam</option><option value="Yemen">Yemen</option><option value="Zambia">Zambia</option><option value="Zimbabwe">Zimbabwe</option></select></div><div id="StatesContainer"><div style="display: block;" id="div_State"><label for="00N10000000EXQI">State (not required):</label><select id="State" name="00N10000000EXQI" class="required"><option value=""> - Choose State - </option><option value="AL">Alabama</option><option value="AK">Alaska</option><option value="AZ">Arizona</option><option value="AR">Arkansas</option><option value="CA">California</option><option value="CO">Colorado</option><option value="CT">Conneticut</option><option value="DE">Delware</option><option value="DC">District of Columbia</option><option value="FL">Florida</option><option value="GA">Georgia</option><option value="HI">Hawaii</option><option value="ID">Idaho</option><option value="IL">Illinois</option><option value="IN">Indiana</option><option value="IA">Iowa</option><option value="KS">Kansas</option><option value="KY">Kentucky</option><option value="LA">Louisiana</option><option value="ME">Maine</option><option value="MD">Maryland</option><option value="MA">Massachusetts</option><option value="MI">Michigan</option><option value="MN">Minnesota</option><option value="MS">Mississippi</option><option value="MO">Missouri</option><option value="MT">Montana</option><option value="NE">Nebraska</option><option value="NV">Nevada</option><option value="NH">New Hampshire</option><option value="NJ">New Jersey</option><option value="NM">New Mexico</option><option value="NY">New York</option><option value="NC">North Carolina</option><option value="ND">North Dakota</option><option value="OH">Ohio</option><option value="OK">Oklahoma</option><option value="OR">Oregon</option><option value="PA">Pennsylvania</option><option value="PR">Puerto Rico</option><option value="RI">Rhode Island</option><option value="SC">South Carolina</option><option value="SD">South Dakota</option><option value="TN">Tennessee</option><option value="TX">Texas</option><option value="UT">Utah</option><option value="VT">Vermont</option><option value="VI">Virgin Islands</option><option value="VA">Virginia</option><option value="WA">Washington</option><option value="WV">West Virginia</option><option value="WI">Wisconsin</option><option value="WY">Wyoming</option></select></div><div id="div_ZipCode"><label class="required" for="00N10000000EXRA">ZIP Code: </label><input type="text" name="00N10000000EXRA" id="ZipCode" class="required"></input></div></div></div><div id="area_detail_right"><div id="div_ProductType" class="mt-field mt-half"><label for="00N10000000EXQP">Product (not required):</label><select name="00N10000000EXQP" id="ProductType"><option>- Please choose a product - </option><option value="FaroArm-ScanArm">FaroArm/ScanArm</option><option value="Laser Tracker">Laser Tracker</option><option value="Laser Scanner">Laser Scanner</option><option value="Leap ST">Leap ST</option><option value="Orbis">Orbis</option><option value="Laser Projector">Laser Projector</option><option value="Swift">Swift</option><option value="Freestyle 2">Freestyle 2</option><option value="ScanPlan">ScanPlan</option><option value="Cobalt">Cobalt</option><option value="GeoSLAM - Hardware">GeoSLAM - Hardware</option><option value="Hardware-Other">Hardware - Other</option><option value="CAM2">CAM2</option><option value="SCENE">SCENE</option><option value="As-Built">As-Built</option><option value="BuildIT">BuildIT</option><option value="FARO Zone">FARO Zone</option><option value="WebShare">Webshare</option><option value="Sphere">Sphere</option><option value="Stream App">Stream App</option><option value="FARO Connect">FARO Connect</option><option value="Sync Agent">Sync Agent</option><option value="RevEng">RevEng</option><option value="Visual Inspect">Visual Inspect</option><option value="GeoSLAM - Software">GeoSLAM - Software</option><option value="Software-Other">Software - Other</option></select></div><div id="div_SerialNumber" class="mt-field mt-half"><label for="00N70000002Lv0g">Serial #:</label><input type="text" name="00N70000002Lv0g" id="SerialNumber"></input></div><div id="div_Subject" class="mt-field mt-required-field"><label for="subject">Subject</label><input type="text" name="subject" id="Subject:" class="required" required=""></input></div><div id="div_Description" class="mt-field mt-required-field"><label for="description">Description:</label><textarea name="description" id="Description" class="required" required="" style="width:100%;"></textarea></div></div><div id="area_subscribe"></div><div id="area_button"><div id="div_submitButton"><input type="Submit" name="submitButton" id="submitButton" class="ui-button" value="Submit"></input></div></div></form> <script type="text/javascript">/*<![CDATA[*/ document.addEventListener('mindtouch-web:analytics:form-activity-logger-ready', function(ev) { var logger = ev.data.logger; // hook an example support ticket case form submit button and track support ticket submission var button = document.querySelector('input[name="submitButton"]'); button.addEventListener('click', function() { logger.submit(); }); }); document.addEventListener('mindtouch-web:loaded', function(ev) { var analytics = ev.data.analytics; analytics.initFormActivityLogger('case'); });/*]]>*/</script> <p> </p> </div> </div> </div> <div class="mt-content-footer"></div> <ol class="grape-meta-data grape-meta-article-navigation"> <li class="grape-back-to-top"><a class="mt-icon-back-to-top" href="#title" id="mt-back-to-top" title="Jump back to top of this article">Back to top</a></li> <li class="grape-article-pagination"><ul class="mt-article-pagination"> <li class="mt-pagination-previous"> <a class="mt-icon-previous-article" href="https://knowledge.faro.com/Essentials/Software/Where_Can_I_Find_the_MAC_Address_of_My_Computer" title="Where Can I Find the MAC Address of My Computer"><span>Where Can I Find the MAC Address of My Computer</span></a> </li> <li class="mt-pagination-next"> <a class="mt-icon-next-article" href="https://knowledge.faro.com/Hardware" title="Hardware"><span>Hardware</span></a> </li> </ul> </li> </ol> </div> </div> <div class="grape-footer grape-wrapper"> <div class="grape-wrapper-container"> <ol> <li class="grape-footer-copyright">© Copyright 2025 FARO庐 Knowledge Base</li> <li class="grape-footer-powered-by"><a href="https://mindtouch.com/demo" class="mt-poweredby product " title="MindTouch" target="_blank"> Powered by CXone Expert <span class="mt-registered">®</span> </a></li> </ol> </div> </div> <div class="grape-footer-custom"><div class="faro-footer"><ul class="footer-top"><li class="menu-item"><a href="https://knowledge.faro.com/Sitemap" rel="internal">Sitemap</a></li></ul></div><footer class="site-footer"></footer> <script type="text/javascript">/*<![CDATA[*/ $( document ).ready(function() { $( ".menu-mobile" ).click(function(event) { event.preventDefault(); $(this).toggleClass("footer-expand"); $(this).next(".footer-sub").slideToggle(); }); });/*]]>*/</script> </div> <script src="https://www.faro.com/-/media/Themes/FARO/FARO/FARO/FARO/scripts/pre-optimized-min.js"></script> <script>/*<![CDATA[*/ $( document ).ready(function() { $.get( "https://www.faro.com/sitetemplates/multisite?stoplanguageresolver=true&sc_lang=en",function( data,status ) { var $templateHeader = $(data).find(".site-header"); var $templateFooter = $(data).find(".site-footer"); $(".site-header").replaceWith($templateHeader); $(".site-footer").replaceWith($templateFooter); /*]]>*//*<![CDATA[*/ $('.submenu > .navigation-title a').after('<div class="submenu-toggle"></div>'); $('.level1 > ul').find('li.first').addClass('first-item'); $('.level1 > ul').find('li').hover(function () { $(this).parent().find('li').removeClass('first-item'); $(this).parent().find('li').removeClass('last-item'); }); }); }); /*]]>*/</script> </body> </html>