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苗栗縣政府1999熱線暨為民服務系統
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</div> <!-- link 結束 --> <!-- font-level 字級調整 --> <div class="list-text font-level" data-index="1" data-type="0" data-function="{'oka_fontLevel': null}"> <div class="container"> <div class="inner"> <div class="header"> <div class="container"> <div class="inner"> <div class="h4"> <span>字級</span> </div> </div> </div> </div> <div class="content"> <div class="container"> <div class="inner"> <ul data-index="1" data-child="3"> <li class="small" data-index="1"> <span><a href="#">小</a></span> </li> <li class="medium is-active" data-index="2"> <span><a href="#">中</a></span> </li> <li class="large" data-index="3"> <span><a href="#">大</a></span> </li> </ul> </div> </div> </div> </div> </div> </div> <!-- font-level 結束 --> </div> </div> </div> <!-- group-msg-tool 結束 --> </div> </div> </div> <!-- group-info 結束 --> <!-- group-menu-tool 選單與工具群組 --> <div class="group-menu-tool" data-index="2" data-type="3" data-child="2"> <div class="container"> <div class="inner"> <!-- 桌機logo 標誌 --> <div class="simple-pic logo" data-index="1" data-type="0"> <div class="container"> <div class="inner"> <div class="header"> <div class="container"> <div class="inner"> <h2><span>苗栗縣政府1999熱線暨為民服務系統</span></h2> </div> </div> </div> <div class="content"> <div class="container"> <div class="inner"> <h1><a href="/Default.aspx" title="苗栗縣政府1999熱線暨為民服務系統"> <img src="Images/header_logo--.png" alt="苗栗縣政府1999熱線暨為民服務系統"></a></h1> </div> </div> </div> </div> </div> </div> <!--桌機 logo 結束 --> <!-- list-group-nav 選單列表 --> <div class="list-group-nav" data-index="1" data-type="4"> <div class="container"> <div class="inner"> <div class="header"> <div class="container"> <div class="inner"> <h3><span>選單</span></h3> </div> </div> </div> <div class="content"> <div class="container"> <div class="inner"> <ul data-index="1" data-child="5"> <li data-index="1"> <!-- nav 選單 --> <div class="list-text nav" data-index="1" data-type="0"> <div class="container"> <div class="inner"> <div class="header"> <div class="container"> <div class="inner"> <h4><span><a href="/FAQDefault.aspx">常見問題集</a></span></h4> </div> </div> </div> </div> </div> </div> <!-- nav 結束 --> </li> <li data-index="2"> <!-- nav 選單 --> <div class="list-text nav" data-index="1" data-type="0"> <div class="container"> <div class="inner"> <div class="header"> <div class="container"> <div class="inner"> <h4><span><a href="/PersonalInformation.aspx" id="uplist_MailTo">寫信給縣長</a></span></h4> </div> </div> </div> </div> </div> </div> <!-- nav 結束 --> </li> <li data-index="3"> <!-- nav 選單 --> <div class="list-text nav" data-index="1" data-type="0"> <div class="container"> <div class="inner"> <div class="header"> <div class="container"> <div class="inner"> <h4><span><a href="/MailSearch_Index.aspx">案件查詢</a></span></h4> </div> </div> </div> </div> </div> </div> <!-- nav 結束 --> </li> <li data-index="4"> <!-- nav 選單 --> <div class="list-text nav" data-index="1" data-type="0"> <div class="container"> <div class="inner"> <div 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href="/CP.aspx?n=2444">1999簡介</a></span></div> </li> <li data-index="1"> <div class="title"><span><a href="/CP.aspx?n=2443">1999費率說明</a></span></div> </li> <li data-index="1"> <div class="title"><span><a href="/CP.aspx?n=2442">參訪紀錄</a></span></div> </li> <li data-index="1"> <div class="title"><span><a href="/CP.aspx?n=2441">大事紀</a></span></div> </li> </ul> </div> </div> </div> </div> </div> </div> </div> <!-- nav 結束 --> </li> </ul> </div> </div> </div> </div> </div> </div> <!-- list-group-nav 結束 --> </div> </div> </div> <!-- group-menu-tool 結束--> </div> </div> </div> <!-- header 結束 --> <!-- content 主要內容 --> <!-- accesskey 導盲磚 --> <div class="simple-text accesskey" data-type="0"> <div class="container"> <div class="inner"> <div class="content"> <div class="container"> <div class="inner"> <span><a href="#content" accesskey="C" title="中間主要內容區，此區塊呈現網頁的網頁內容">:::</a></span> </div> </div> </div> </div> </div> </div> <!-- accesskey 結束 --> <div id="page_content" class="page_content" data-index="2" data-type="3" data-child="1"> <div class="text-ct-page-wrap"> <div class="container"> <div class="inner"> <div class="title"> <span>1999簡介</span> </div> <div> <br/> <span style="color: rgb(52, 52, 52); font-family: Arial, 微軟正黑體修正, 微軟正黑體, "Helvetica Neue", Helvetica, sans-serif, 新細明體; font-size: 16px;">電話、手機是苗栗縣民最熟悉使用的溝通方式，本府為了提供縣民更貼心服務，及更進一步了解縣民對縣政的需求，整合苗栗縣政府內多方資源，成立「苗栗縣民當家熱線1999」為苗栗縣鄉親服務。讓苗栗鄉親只要記一個電話號碼1999，就可以獲得各種縣政問題的解答與申請服務的目的，省去電話一再轉接的困擾，並進一步了解鄉親對縣政的需求，達成「一個號碼全面服務」之便民目的。</span> <span style="color: rgb(52, 52, 52); font-family: Arial, 微軟正黑體修正, 微軟正黑體, "Helvetica Neue", Helvetica, sans-serif, 新細明體; font-size: 16px;">1999將企業客服導入縣政客服，建立ㄧ致性的標準化流程，並透過電腦電話整合系統，知識庫的建立及專業人員的訓練，提供縣民單一窗口諮詢服務，俾使縣民享有更快速與更便利的縣政服務。</span> <span style="color: rgb(52, 52, 52); font-family: Arial, 微軟正黑體修正, 微軟正黑體, "Helvetica Neue", Helvetica, sans-serif, 新細明體; font-size: 16px;">本府設置「苗栗縣民當家熱線1999」最主要的目的，是希望提供苗栗縣民一個專線服務，藉由國語、客語、臺語等多種語言的諮詢、轉接、申訴及派工等專業服務，使縣民可以輕鬆藉由一通電話就能獲得更便利及整合性的縣政服務。</span> <span style="color: rgb(52, 52, 52); font-family: Arial, 微軟正黑體修正, 微軟正黑體, "Helvetica Neue", Helvetica, sans-serif, 新細明體; font-size: 16px;">1999專線提供四大服務內容如下－</span><br style="color: rgb(52, 52, 52); font-family: Arial, 微軟正黑體修正, 微軟正黑體, "Helvetica Neue", Helvetica, sans-serif, 新細明體; font-size: 16px;" /> <br/> <span style="color: rgb(52, 52, 52); font-family: Arial, 微軟正黑體修正, 微軟正黑體, "Helvetica Neue", Helvetica, sans-serif, 新細明體; font-size: 16px;">1.諮詢服務：由話務人員提供之一般性之縣政問題諮詢服務。各局處建立FAQ常見問答題庫提供話務中心回答民眾問題。</span><br style="color: rgb(52, 52, 52); font-family: Arial, 微軟正黑體修正, 微軟正黑體, "Helvetica Neue", Helvetica, sans-serif, 新細明體; font-size: 16px;" /> <br/> <span style="color: rgb(52, 52, 52); font-family: Arial, 微軟正黑體修正, 微軟正黑體, "Helvetica Neue", Helvetica, sans-serif, 新細明體; font-size: 16px;">2.轉接服務：由話務人員提供轉接民眾來電至業務單位或承辦人員的服務。</span> <span style="color: rgb(52, 52, 52); font-family: Arial, 微軟正黑體修正, 微軟正黑體, "Helvetica Neue", Helvetica, sans-serif, 新細明體; font-size: 16px;">3.申訴服務：受理縣民以電話方式之陳情、申訴、檢舉、反映、建議及非派工之服務案件。</span> <span style="color: rgb(52, 52, 52); font-family: Arial, 微軟正黑體修正, 微軟正黑體, "Helvetica Neue", Helvetica, sans-serif, 新細明體; font-size: 16px;">4.派工服務：由話務人員受理民眾以電話方式申請，且輸入派工系統列管之服務案件。範圍包括道路坑洞處理、路燈故障處理、道路側溝結構損壞、側溝清淤、人孔蓋破損處理、交通號誌不亮、路樹處理及路邊雜草過長處理等8項派工服務。</span> <span style="color: rgb(52, 52, 52); font-family: Arial, 微軟正黑體修正, 微軟正黑體, "Helvetica Neue", Helvetica, sans-serif, 新細明體; font-size: 16px;">1999專線除了服務在地的苗栗鄉親朋友，來苗栗縣觀光的民眾也可以把1999專線當成苗栗觀光的諮詢專線，舉凡苗栗縣近期有哪些最新的藝文活動？或是當地推薦的觀光旅遊景點，這些資訊也都可以藉由1999專線得到最完整的解答。</span> <span style="color: rgb(52, 52, 52); font-family: Arial, 微軟正黑體修正, 微軟正黑體, "Helvetica Neue", Helvetica, sans-serif, 新細明體; font-size: 16px;">「苗栗縣民當家熱線1999」於98年5月正式營運，服務時間為24小時全年無休，民眾有任何問題，都可以撥打「1999」，希望藉由縣民的來電，以及對每一通電話服務的處理與追蹤、統計與分析，1999縣民熱線將成為一個可理解縣民需求、追蹤機關服務績效之資訊中心。縣民只要記一個號碼1999，就可以獲得各種縣政問題的解答與服務，歡迎民眾多加利用！</span> <br/> </div> </div> </div> </div> </div> <!-- footer 頁尾資訊 --> <div id="footer" class="footer" data-index="3" data-type="3" 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</li> <li data-index="4"> <!-- nav 選單 --> <div class="list-text nav" data-index="1" data-type="0"> <div class="container"> <div class="inner"> <div class="header"> <div class="container"> <div class="inner"> <h4><span><a href="/ValidUnconfirmedMailLogin.aspx">未確認信件查詢</a></span></h4> </div> </div> </div> </div> </div> </div> <!-- nav 結束 --> </li> <li data-index="5"> <!-- nav 選單 --> <div class="list-text nav" data-index="1" data-type="0"> <div class="container"> <div class="inner"> <div class="header"> <div class="container"> <div class="inner"> <h4><span><a href="/PasswordSearch.aspx">密碼查詢</a></span></h4> </div> </div> </div> </div> </div> </div> <!-- nav 結束 --> </li> <li data-index="5"> <!-- nav 選單 --> <div class="list-text nav" data-index="1" data-type="0"> <div class="container"> <div class="inner"> <div class="header"> <div class="container"> <div class="inner"> <h4><span><a href="#">縣民熱線</a></span></h4> </div> </div> </div> <div class="content"> <div class="container"> <div 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