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class="hamburger-control__open-label"> <span class="screen-reader-text">Sitio </span>Menú </span> <span class="hamburger-control__close-label" aria-hidden="true"> Cerrar <span class="screen-reader-text">Menú</span> </span> </span> <span class="hamburger-control" aria-hidden="true"> <span class="hamburger-control__inner"></span> </span> </a> </div> </div> </div> </div> </header> <main class="site-main"> <article class="text-us-page post-11 page type-page status-publish hentry"> <header data-js-social-hide class="topper "> <div class="container-wide"> <div class="row justify-content-start"> <div class="col-md-10 col-lg-8 column"> <h1 id="topper" class="page-title topper__title"> Envía un mensaje de texto con la palabra AYUDA al 741741 para comunicarte con un Consejero de Crisis. </h1> <div class="topper__deck"> <p>Crisis Text Line atiende a cualquier persona sin importar su tipo de crisis, , y brinda apoyo gratuito las 24 horas del día, los 7 días de la semana a través de un medio que la gente ya usa y en el que confían: los mensajes de texto.</p> <p>Envíanos un mensaje de texto.</p> </div> <div class="topper__button topper__button_desktop"> <a style="width: unset;" href="sms:741741" title="Envíanos un mensaje de texto" class="btn"> Envíanos un mensaje de texto </a> </div> <div class="topper__button topper__button_sms"> <a href="sms:444" title="Envíanos un mensaje de texto" class="btn"> Envíanos un mensaje de texto </a> </div> </div> </div> </div> </header> <div name="content" id="content" class="big-list"> <section class="container-wide big-list__container"> <div class="row justify-content-between"> <div class="col-md-7 col-lg-5 big-list__steps_col"> <h3>¿Cómo funciona?</h3> <ol class="big-list__section"> <li> <p dir="ltr" role="presentation">Primero que todo, estás en crisis. Esto no necesariamente significa pensar en acabar con tu propia vida; ‘crisis’ puede ser cualquier emoción dolorosa y cualquier momento con el que necesites apoyo. Entonces, nos envías un mensaje de texto al 741741.</p> <p>Tu primer mensaje puede decir cualquier cosa. Las palabras clave como “INICIO”, “COMIENZO” y “HOLA” nos ayudan a identificar las maneras en que la gente se entera de nosotros.</p> </li> <li> <p dir="ltr" role="presentation">Las dos primeras respuestas son automatizadas. Te informan que te estamos conectando con un Consejero de Crisis y te invitan a compartir un poco más.</p> <p>El Consejero de Crisis es una persona voluntaria que ha recibido entrenamiento, no es un profesional. Estas personas pueden brindar apoyo, pero no asesoramiento médico.</p> </li> </ol> </div> <div class="col-md-4 col-lg-3 offset-lg-1 big-list__phone_col"> <figure class="animated-phone unplayed"> <img class="svgloader" src="https://www.crisistextline.org/es/wp-content/themes/heliotrope/assets/img/phone-frame-empty.svg" onload="var c=this;!window.fetch?window.llItems.push(this):fetch(this.currentSrc||this.src).then(function(b){return b.text()}).then(function(b){var d=document.createElement('span');d.innerHTML=b;c.parentNode.replaceChild(d,c)});" /> <figcaption></figcaption> <div class="animated-phone__content_frame"> <div aria-live="polite" class="animated-phone__dialog"> <p class="user-msg ctl-user"><span class="screen-reader-text">Crisis Counselor: </span>Si solo estás comprobando si existimos, ¡somos 100% reales! Envía STOP para cancelar. No podemos recibir mensajes de más de 160 caracteres. ¿Qué está pasando por tu mente en estos momentos?</p> <p class="user-msg ctl-user"><span class="screen-reader-text">Crisis Counselor: </span>Gracias por enviar un mensaje de texto a Crisis Text Line, donde te comunicarás con un Consejero de Crisis compasivo por medio de mensajes de texto.</p> <p class="user-msg client-user"><span class="screen-reader-text">Caller: </span>Necesito a alguien con quien hablar.</p> <p class="wave-container user-msg client-user"> <span class="wave"> <span class="wave__dot"></span><span class="wave__dot"></span><span class="wave__dot"></span> </span> </p> <p class="spacer"></p> </div> </div> </figure> </div> </div> </section> <section class="container-wide big-list__container"> <div class="row justify-content-between flip-cols"> <div class="col-md-7 col-lg-5 big-list__steps_col"> <ol class="big-list__section"> <li> <p>Suele tomar menos de cinco minutos conectarte con un Consejero de Crisis. (Puede tomar más tiempo durante horas de mucho tráfico).</p> <p>Cuando te comuniques con un Consejero de Crisis, éste se presentará, reflexionará sobre lo que has dicho y te invitará a compartir a tu propio ritmo.</p> </li> <li> <p>Luego, tendrás un intercambio de mensajes de texto con el Consejero de Crisis. Nunca tendrás que compartir nada que no quieras.</p> <p>El Consejero de Crisis te ayudará a ordenar tus sentimientos haciendo preguntas, empatizando contigo y escuchándote activamente.</p> </li> </ol> </div> <div class="col-md-4 col-lg-3 offset-lg-1 big-list__phone_col"> <figure class="animated-phone unplayed"> <img class="svgloader" src="https://www.crisistextline.org/es/wp-content/themes/heliotrope/assets/img/phone-frame-empty.svg" onload="var c=this;!window.fetch?window.llItems.push(this):fetch(this.currentSrc||this.src).then(function(b){return b.text()}).then(function(b){var d=document.createElement('span');d.innerHTML=b;c.parentNode.replaceChild(d,c)});" /> <figcaption></figcaption> <div class="animated-phone__content_frame"> <div aria-live="polite" class="animated-phone__dialog"> <p class="user-msg client-user"><span class="screen-reader-text">Caller: </span>Realmente me ayuda hablar de esto, me imagino que necesito aprender cómo dejar de pensar de manera tan negativa.</p> <p class="user-msg ctl-user"><span class="screen-reader-text">Crisis Counselor: </span>Suena como que has estado cargando con tu depresión por algún tiempo. Imagino lo difícil que puede ser eso.</p> <p class="user-msg client-user"><span class="screen-reader-text">Caller: </span>Bueno, mi ansiedad/depresión ha arruinado muchas relaciones y amistades. Siento que siempre termino solo y me da miedo.</p> <p class="user-msg ctl-user"><span class="screen-reader-text">Crisis Counselor: </span>Hola. Parece que estás pasando por un mal momento esta noche. Estoy aquí para escucharte y ayudarte de la mejor manera que pueda.</p> <p class="user-msg client-user"><span class="screen-reader-text">Caller: </span>Necesito a alguien con quien hablar.</p> <p class="wave-container user-msg client-user"> <span class="wave"> <span class="wave__dot"></span><span class="wave__dot"></span><span class="wave__dot"></span> </span> </p> <p class="spacer"></p> </div> </div> </figure> </div> </div> </section> <section class="container-wide big-list__container"> <div class="row justify-content-between"> <div class="col-md-7 col-lg-5 big-list__steps_col"> <ol class="big-list__section"> <li> <p><span style="font-weight: 400">Por lo general, la conversación termina cuando tú y el Consejero de Crisis se sienten bien decidiendo que te encuentras en un lugar “tranquilo” y seguro.</span></p> <p><span style="font-weight: 400">Después de la conversación, recibirás una encuesta opcional sobre tu experiencia. ¡Esto nos ayuda a ayudarte a ti y a otras personas como tú!</span></p> </li> <li> <p><span style="font-weight: 400">El objetivo de cualquier conversación es llevarte a un lugar tranquilo y seguro.</span></p> <p><span style="font-weight: 400">A veces, eso significa brindarte una referencia para que puedas recibir más ayuda y, a veces, solo significa estar allí y escuchar. Una conversación suele durar entre 15 y 45 minutos.</span></p> </li> </ol> <a class="btn text-us__final-link sms-btn" href="#"> Envíanos un mensaje de texto </a> </div> <div class="col-md-4 col-lg-3 offset-lg-1 big-list__phone_col"> <figure class="animated-phone unplayed"> <img class="svgloader" src="https://www.crisistextline.org/es/wp-content/themes/heliotrope/assets/img/phone-frame-empty.svg" onload="var c=this;!window.fetch?window.llItems.push(this):fetch(this.currentSrc||this.src).then(function(b){return b.text()}).then(function(b){var d=document.createElement('span');d.innerHTML=b;c.parentNode.replaceChild(d,c)});" /> <figcaption></figcaption> <div class="animated-phone__content_frame"> <div aria-live="polite" class="animated-phone__dialog"> <p class="user-msg ctl-user"><span class="screen-reader-text">Crisis Counselor: </span>Cuídate y que tengas una buena noche.</p> <p class="user-msg client-user"><span class="screen-reader-text">Caller: </span>¡Muchas gracias!</p> <p class="user-msg ctl-user"><span class="screen-reader-text">Crisis Counselor: </span>Recuerda que estamos aquí las 24 horas del día, los 7 días de la semana para brindar apoyo. Si alguna vez nos necesitas, no dudes en contactarnos. Estamos aquí para ti, tú puedes hacerlo.</p> <p class="user-msg ctl-user"><span class="screen-reader-text">Crisis Counselor: </span>Muy bien. Te dejo ir para que empieces con un nuevo poema. Esta noche has demostrado qué eres más fuerte que los pensamientos agobiantes.</p> <p class="user-msg client-user"><span class="screen-reader-text">Caller: </span>Me siento en calma y con confianza.</p> <p class="user-msg ctl-user"><span class="screen-reader-text">Crisis Counselor: </span>Se nota que significa mucho para ti pues buscaste apoyo esta noche. ¿Cómo te sientes ahora que hemos estado hablando un poco y hemos encontrado algunos pasos a seguir?</p> <p class="user-msg client-user"><span class="screen-reader-text">Caller: </span>Muchas gracias por los ánimos.</p> <p class="user-msg ctl-user"><span class="screen-reader-text">Crisis Counselor: </span>Me alegra escuchar eso. Admiro el compromiso que tienes de esforzarte para controlar los pensamientos agobiantes.</p> <p class="user-msg client-user"><span class="screen-reader-text">Caller: </span>Sí, lo intentaré esta noche.</p> <p class="user-msg ctl-user"><span class="screen-reader-text">Crisis Counselor: </span>Esa es una forma inteligente de lidiar con tus pensamientos: si puedes expresarlos y plasmarlos en el papel, ya no tendrán el poder de nublar tu mente.</p> <p class="user-msg client-user"><span class="screen-reader-text">Caller: </span>Sí. Escribir mis pensamientos siempre ayuda a aclarar mi cabeza. Al principio es difícil porque tengo que revivir esos sentimientos para poder plasmarlos en el papel.</p> <p class="wave-container user-msg client-user"> <span class="wave"> <span class="wave__dot"></span><span class="wave__dot"></span><span class="wave__dot"></span> </span> </p> <p class="spacer"></p> </div> </div> </figure> </div> </div> </section> </div> </article> <section data-js-social-hide data-module class="bottom-cta bottom-cta__wide no-sms-btn"> <div class="container-wide"> <div class="row"> <div class="col"> <div class="bottom-cta__text column"> <h5 class="tall-only topper__subtitle">¿Necesitas desahogarte?</h5> <h2 class="tall-only topper__title"> Envía un mensaje de texto con la palabra AYUDA al 741741 para comunicarte de manera gratuita con un Consejero de Crisis voluntario. </h2> <div class="tall-only topper__deck">Apoyo gratuito las 24 horas del día, los 7 días de la semana, al alcance de tu mano.</div> <div class="topper__button topper__button_desktop"> <a 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