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Smartsupp — Routing between chatbots

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<!--START_COMPONENT_MULTILINGUAL_CUSTOMER_SERVICE_ARTICLE--> <article class="o-answer" data-controller="feedbacks" data-feedbacks-load-form-value="/admin/feedbacks/comments/new?question_id=2289413" data-helpjuice-component="Article Hero" data-helpjuice-element="Container" data-helpjuice-attributes="visibility,background"> <h1 class="o-answer__heading" data-helpjuice-element="Answer Article Heading" data-helpjuice-attributes="font_size,color"> Routing between chatbots </h1> <div class="helpjuice-table-of-contents-container" data-helpjuice-element="Article Table Of Contents Container" data-helpjuice-attributes="visibility,background"> <p data-helpjuice-element="Multilingual Table Of Contents Paragraph" data-helpjuice-attributes="font_size,color"> Table of Contents </p> <div class="helpjuice-toc-items" data-helpjuice-element="Answer Article Table Of Contents Items" data-helpjuice-attributes="visibility,background"> <a href="#how-does-it-work-0" data-tag-name="H3" data-helpjuice-element="Answer Table Of Contents Link" data-helpjuice-attributes="visibility,font_size,color"> How does it work? </a> </div> </div> <div class="o-answer__content fr-view" data-action="mouseup->feedbacks#update" data-helpjuice-element="Answer Content View" data-helpjuice-attributes="visibility,background"> <div class="helpjuice-article-body-content helpjuice-editor-content"><p>Ready to improve your chatbot to <strong>attract your visitors even more</strong> than before? Check out the chatbot builder upgrades that can <strong>help you level up the visitors' experience</strong>. In addition to this, your powerful chatbots will guide them to the <strong>conversion seamlessly</strong>. Let's start with the routing between chatbots feature.</p><div class="helpjuice-callout info"> <div class="helpjuice-callout-body"><p>This feature is available in <strong>all packages</strong>. Only <strong>Standard, PRO, </strong>and<strong> Ultimate</strong> can publish the chatbot after.</p></div> <div class="helpjuice-callout-delete"> </div> </div><p>This chatbot upgrade will help you with <strong>upselling</strong>. Once your visitor is interested in some <strong>specific product</strong>, the chatbot can offer him a seamless handover to another chatbot more specified in the field.</p><div class="helpjuice-callout success"> <div class="helpjuice-callout-body"><p><strong>For example:</strong> Visitor shows interest in swimwear, the current chatbot redirects him to another bot that's an expert in beach gear like beach dresses and hats, boosting the potential for a <strong>bigger purchase</strong>.</p></div> <div class="helpjuice-callout-delete"> </div> </div><h3 id="how-does-it-work-0" data-toc="true">How does it work?</h3><p id="how-does-it-work-1" data-toc="true">It is very easy to set this up: go to your chatbot → click on the chatbot node of your choice →<strong> Add reply</strong> → <strong>Transfer to chatbot</strong></p><figure class="image"><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13961/3629929/1699879372092-routing_between_chatbots.png"></figure><p>Then you will choose the chatbot you want the visitor to be routed.</p><figure class="image"><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13961/3629994/1699880267774-routing%2Bbetween%2Bchatbots%2B2.png"></figure><p>Check the video on how to set it up below:</p><figure class="image"><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13961/3655457/1700817580131-routingbetweenchatbots4.gif"></figure><p>And that's it, we are all set up.</p><p>Check below what your visitors will see in the chatbox:</p><figure class="image"><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13961/3654091/1700731424357-routing3.gif" width="339px"></figure><p> </p><p>Useful tips:</p><ul style="list-style-type:disc;"> <li>You can route between the active (published) and inactive (unpublished) chatbot.</li> <li>After your visitor selects the target chatbot, the target chatbot starts immediately regardless of any of its conditions.</li> <li>You can establish routing between chatbots in the last node of your chatbot, so there is no possibility to add other replies.</li> <li>You can click on <strong>Open selected chatbot </strong>(1) to open the target chatbot and see how it is set up</li> <li>If you don't have a chatbot created, you can create a new one by clicking on the option <strong>Create </strong>(2)</li> </ul><figure class="image"><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/13961/3654008/1700727918917-routing%2B1.png" width="582px"></figure><div class="helpjuice-callout info"> <div class="helpjuice-callout-body"> <p>You have the following routing possibilities with your chatbots: </p> <ul> <li>you can route <strong>from chatbot A to chatbot B</strong> </li> <li>you can route from <strong>chatbot B back to chatbot A</strong> </li> <li>you can route from<strong> chatbot A back to chatbot A</strong>, which will cause chatbot A to be reset to the beginning (no need to use the button Go back)</li> </ul> </div> <div class="helpjuice-callout-delete"> </div> </div><p> </p><p> </p><p> </p><p> </p><p> </p></div> </div> <div class="o-answer__undertext" data-helpjuice-element="Multilingual Customer Service Note" data-helpjuice-attributes="visibility,background"> <em data-helpjuice-element="Multilingual Customer Support Emphasis" data-helpjuice-attributes="font_size,color"> Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages. </em> </div> </article> <!--END_COMPONENT_MULTILINGUAL_CUSTOMER_SERVICE_ARTICLE--> <!--START_COMPONENT_ARTICLE_FEEDBACK_PROMPT--> <div class="c-helpful was-this-helpful" data-helpjuice-component="Article Feedback Prompt" data-helpjuice-element="Container" data-helpjuice-attributes="visibility,background"> <h2 class="c-helpful__text" data-helpjuice-element="Article Feedback Prompt Header" data-helpjuice-attributes="font_size,color,text">Was this article helpful? 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