Servicios: Soporte T茅cnico

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futuro <span class="icon-arrow-right-24 ps-2"></span> </a> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> Log铆stica del futuro </a> </li> <li class="m-flyout__item"> <a href="/es-es/acerca-de-swisslog/intralogistica-robotica/industry-40"> Log铆stica del futuro</a> </li> <template class="sublist-template"> <li class="m-flyout__item js-nav-item"> <a href="/es-es/acerca-de-swisslog/intralogistica-robotica/industry-40/your-challenges">Challenges in a Changing World</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/es-es/acerca-de-swisslog/intralogistica-robotica/industry-40/el-camino-hacia-la-industrie-4,-d-,0">El camino hacia Industrie 4.0</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/es-es/acerca-de-swisslog/intralogistica-robotica/industry-40/datos,-c-,-servicios-inteligentes">Datos: servicios inteligentes</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/es-es/acerca-de-swisslog/intralogistica-robotica/industry-40/inteligencia-artificial,-ia,-almac%c3%a9n-de-aprendizaje">Inteligencia artificial</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/es-es/acerca-de-swisslog/intralogistica-robotica/industry-40/warehouse-of-the-future-urban-fulfillment">Nuevo concepto de suministro</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/es-es/referencias-clientes-y-contenidos/blog/vertical-farming">Vertical Farming</a> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-nav-item"> <a href="/es-es/acerca-de-swisslog/management">Management</a> </li> <li class="m-flyout__item js-nav-item js-is-parent"> <a class="d-flex align-items-center justify-content-between " href="#"> Corporate Governance & Sustainability <span class="icon-arrow-right-24 ps-2"></span> </a> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> Corporate Governance & Sustainability </a> </li> <li class="m-flyout__item"> <a href="/es-es/acerca-de-swisslog/corporate-governance-sustainability">Overview Corporate Governance</a> </li> <template class="sublist-template"> <li class="m-flyout__item js-nav-item"> <a href="/es-es/acerca-de-swisslog/corporate-governance-sustainability/tecnolog%c3%ada-sostenible-greenlog">Tecnolog铆a sostenible</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/es-es/acerca-de-swisslog/corporate-governance-sustainability/company-and-people">Organization & Behavior</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/es-es/acerca-de-swisslog/corporate-governance-sustainability/supply-chain">Sourcing & Supply Chain</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/es-es/acerca-de-swisslog/corporate-governance-sustainability/policies-guidelines-certificates">Reports, guidelines, certificates</a> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-nav-item"> <a href="/es-es/acerca-de-swisslog/locations">Localizaciones</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/es-es/acerca-de-swisslog/contact-us-redirect">Contactar con nosotros </a> </li> <li class="m-flyout__item js-nav-item"> <a href="/es-es/acerca-de-swisslog/local-customer-service-contacts">Service & Spare Parts Helplines</a> </li> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-first-level js-nav-item js-is-parent" data-menu-id="80636BA8380E484BB47A47F95A6596B5"> <a href="#" class="d-flex d-sm-flex align-items-center justify-content-between hidden-md hidden-lg d-lg-none"> Carrera <span class="icon-arrow-right-24 ps-2"></span> </a> <section class="mod-nav__intro m-flyout__item hidden-xs hidden-sm"> <figure> <picture class="h-ratio h-ratio16-9"> <img data-src="/-/media/swisslog/images/corporate/career/swisslog-as-an-employer/web_image-swisslog_brand_dortmund-summer-party_opening_may-2022.jpg?rev=-1&w=767&hash=FCB607DF1876DACAAA7D70733CED6433" /> </picture> </figure> <h4 class="mt-sm-4">Su carrera profesional en Swisslog: Intralog铆stica controlada por datos y robots</h4> <p class="p2 mt-sm-3 mb-sm-0">Desarrolle su futuro en Swisslog. Empleos en la automatizaci贸n de la log铆stica. Tecnolog铆as controladas por datos con software l铆der.</p> <a href="/es-es/carrera-profesional"> <span class="a-btn a-btn--primary a-btn--color-cta"> Saber m谩s </span> </a> </section> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> Carrera </a> </li> <li class="m-flyout__item"> <a href="/es-es/carrera-profesional">Carrera</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/es-es/carrera-profesional/vacantes">Vacantes</a> </li> <li class="m-flyout__item js-nav-item js-is-parent"> <a class="d-flex align-items-center justify-content-between " href="#"> Swisslog as an employer <span class="icon-arrow-right-24 ps-2"></span> </a> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> Swisslog as an employer </a> </li> <li class="m-flyout__item"> <a href="/es-es/carrera-profesional/swisslog-as-an-employer">Culture & Values</a> </li> <template class="sublist-template"> <li class="m-flyout__item js-nav-item"> <a href="/es-es/carrera-profesional/swisslog-as-an-employer/controls-vacancies">Controls job vacancies</a> </li> <li class="m-flyout__item js-nav-item"> <a href="/es-es/carrera-profesional/swisslog-as-an-employer/smart-working">Smart Working</a> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-nav-item js-is-parent"> <a class="d-flex align-items-center justify-content-between " href="#"> Students & Graduates <span class="icon-arrow-right-24 ps-2"></span> </a> <div class="m-flyout__column"> <ul class="m-flyout__list h-styled-scrollbar h-styled-scrollbar--color-cta h-styled-scrollbar--thin js-list js-styled-scrollbar"> <li class="mod-nav__back-link js-back-link pt-lg-0"> <a href="#" class="mod-nav__back-btn d-flex align-items-center hidden-sm"> <span class="icon-arrow-left-24 pe-2"></span> Students & Graduates </a> </li> <li class="m-flyout__item"> <a href="/es-es/carrera-profesional/students-graduates-trainee-thesis">Students & Graduates</a> </li> <template class="sublist-template"> <li class="m-flyout__item js-nav-item"> <a href="/es-es/carrera-profesional/students-graduates-trainee-thesis/global-trainee-program-graduates">Global Trainee Program</a> </li> </template> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <li class="m-flyout__item js-nav-item"> <a href="/es-es/carrera-profesional/how-to-apply-unsolicited-application-process">How to apply</a> </li> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </li> <div class="h-styled-scrollbar__track"> <div class="h-styled-scrollbar__thumb"></div> </div> </ul> </div> </div> </div> </nav> <div class="o-header__wrapper container"> <a class="mod mod-logo--hasMobile mod-logo" href="/es-es" data-ignore="true"> <figure class="mod-logo__wrapper pull-right"> <img src="/-/media/swisslog/images/system/swisslog-logo-small.png?rev=4d84689c69ff4a6399789ef4519b0c6c&hash=893650B9C729BE3F1316AF8D181E5266" alt="Swisslog" loading="lazy" height="32" width="300" /> <img src="/-/media/swisslog/images/system/swisslog-signet.svg?rev=72d49fc137254ead98b9e3deadd4f341&hash=825E814061396B5535000E3FC945CF28" alt="Swisslog" loading="lazy" height="100" width="100" /> </figure> </a> <nav class="mod mod-navdesktop" data-connectors="responsive, toggle"> <a href="#" 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data-scroll-direction="left"></div> <div class="container"> <div class="mod-anchorbar__innerContainer js-innerContainer"> <div class="mod-anchorbar__scrollbar js-scrollbar"> <ul class="mod-anchorbar__list container nav nav-tabs js-anchorbar-list"> [[ for(var i=0, item; i < items.length; i++){ item = items[i]; ]] <li class="mod-anchorbar__list-item js-anchor-item"> <a class="mod-anchorbar__anchor js-anchor caption [[= item.cssClass ]]" href="[[= item.target ]]">[[= item.title ]]</a> </li> [[ } ]] </ul> <div class="mod-anchorbar__progressbar js-progressbar"></div> </div> <div class="mod-anchorbar__contact"> <a href="#" class="a-btn a-btn--color-white js-contact"></a> </div> </div> </div> <div class="mod-anchorbar__scrolloverlay mod-anchorbar__scrolloverlay--right js-scrolloverlay" data-scroll-direction="right"></div> </script> </div> <div class="mod mod-languageswitch o-header__flyout" data-connectors="toggle"> <div class="container o-header__flyout__close"> <button class="close__btn" 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data-country="de" > Alemania / Germany </option> <option value="Arabia Saudita / Saudi Arabia" data-country="sa" > Arabia Saudita / Saudi Arabia </option> <option value="Australia" data-country="au" > Australia </option> <option value="Austria" data-country="at" > Austria </option> <option value="B茅lgica / Belgium" data-country="be" > B茅lgica / Belgium </option> <option value="Canad谩 / Canada" data-country="ca" > Canad谩 / Canada </option> <option value="China" data-country="cn" > China </option> <option value="Dinamarca / Denmark" data-country="dk" > Dinamarca / Denmark </option> <option value="Emiratos 脕rabes Unidos / United Arab Emirates" data-country="ae" > Emiratos 脕rabes Unidos / United Arab Emirates </option> <option value="Espa帽a / Spain" data-country="es" selected> Espa帽a / Spain </option> <option value="Estados Unidos / United States of America" data-country="us" > Estados Unidos / United States of America </option> <option value="Finlandia / Finland" data-country="fi" > Finlandia / Finland </option> <option value="Francia / France" data-country="fr" > Francia / France </option> <option value="Irlanda / Ireland" data-country="ie" > Irlanda / Ireland </option> <option value="Italia / Italy" data-country="it" > Italia / Italy </option> <option value="Malasia / Malaysia" data-country="my" > Malasia / Malaysia </option> <option value="M茅xico / Mexico" data-country="mx" > M茅xico / Mexico </option> <option value="Noruega / Norway" data-country="no" > Noruega / Norway </option> <option value="Nueva Zelanda / New Zealand" data-country="nz" > Nueva Zelanda / New Zealand </option> <option value="Pa铆ses Bajos / Netherlands" data-country="nl" > Pa铆ses Bajos / Netherlands </option> <option value="Polonia / Poland" data-country="pl" > Polonia / Poland </option> <option value="Reino Unido / United Kingdom" data-country="gb" > Reino Unido / United Kingdom </option> <option value="Singapur / Singapore" data-country="sg" > Singapur / Singapore </option> <option value="Suecia / Sweden" data-country="se" > Suecia / Sweden </option> <option value="Suiza / Switzerland" data-country="ch" > Suiza / Switzerland </option> <option value="Tailandia / Thailand" data-country="th" > Tailandia / Thailand </option> </select> <p class="mod-languageswitch__countryLabel">Pa铆s</p> </div> </div> <div class="col-md offset-lg-1"> <div class="mod-languageswitch__col"> <div class="h4">Seleccione un idioma:</div> <ul class="js-language-list list-unstyled copy mod-languageswitch__list mod-languageswitch__countryList"> <li class="mod-languageswitch__list__item " data-country="de"> <a href="/de-de/kundendienst-und-support/technischer-support" class="mod-languageswitch__language-link"> <span>Alem谩n / German</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="de"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Ingl茅s / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="sa"> <a href="/ar-ae/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>脕rabe / Arabic</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="sa"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Ingl茅s / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="au"> <a href="/en-au/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Ingl茅s / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="at"> <a href="/de-de/kundendienst-und-support/technischer-support" class="mod-languageswitch__language-link"> <span>Alem谩n / German</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="at"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Ingl茅s / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="be"> <a href="/nl-nl/customer-service-and-support/technische-ondersteuning" class="mod-languageswitch__language-link"> <span>Neerland茅s / Dutch</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="be"> <a href="/fr-fr/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Franc茅s / French</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="be"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Ingl茅s / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="ca"> <a href="/en-us/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Ingl茅s / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="cn"> <a href="/zh-cn/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Chino / Chinese</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="cn"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Ingl茅s / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="dk"> <a href="/da-dk/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Dan茅s / Danish</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="dk"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Ingl茅s / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="ae"> <a href="/ar-ae/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>脕rabe / Arabic</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="ae"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Ingl茅s / English</span> </a> </li> <li class="mod-languageswitch__list__item country-state-active mod-languageswitch__list__item--active" data-country="es"> <a href="/es-es/servicio-atencion-cliente/asistencia-t%c3%a9cnica" class="mod-languageswitch__language-link"> <span>Espa帽ol / Spanish</span> </a> </li> <li class="mod-languageswitch__list__item country-state-active " data-country="es"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Ingl茅s / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="us"> <a href="/en-us/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Ingl茅s / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="fi"> <a 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class="mod-languageswitch__language-link"> <span>Ingl茅s / English</span> </a> </li> </ul> </div> </div> </div> </div> <hr class="js-atob o-header__flyout__atob" /> </div> <div class="mod mod-search o-header__flyout hidden-print" data-connectors="toggle"> <div class="container o-header__flyout__close"> <button class="close__btn" onclick="document.querySelector('.mod-nav-meta .js-toggle-content.is-active').click()"> <span class="icon-close-32"></span> </button> </div> <div class="container"> <div class="row"> <div class="col-md-10 col-lg-8 offset-md-1 offset-lg-2"> <form action="/es-es/search-results-page" method="get" class="a-inlineForm"> <input type="search" name="q" placeholder="Su t茅rmino de b煤squeda" id="header-search" class="js-searchfield a-inlineForm__input" tabindex="-1" /> <button type="submit" class="a-inlineForm__btn"> <span class="icon-search-32"></span> </button> </form> </div> </div> </div> <hr class="js-atob o-header__flyout__atob" /> </div> <div class="a-site-overlay js-site-overlay"></div> </header> <div id="browserWarning" class="mod mod-browser-warning" data-ignore="true" hidden> <div class="container h-tbl"> <div class="mod-browser-warning__copy intro h-tbl__cell"> <p>Est谩 utilizando una versi贸n de <strong>Internet Explorar</strong> desfasada.<br>Actualice su navegador para obtener una visualizaci贸n 贸ptima.</p> </div> </div> </div> <script type="text/javascript"> if (document.documentMode) { var element = document.getElementById('browserWarning'); element.style.display = 'block'; } </script> <main class="container js-anchorbar-trigger"> <div class="row"> <div class="col-sm-12"> <section class="mod mod-page-intro mt-0 mt-md-5 "> <div class="mod-page-intro__media-object mod-page-intro__media-object--image "> <div class="row"> <div class="col-md-7"> <figure class="mod-page-intro__media"> <picture class="h-display-block h-ratio h-ratio16-9"> <img alt=" L铆nea de atenci贸n al cliente para soporte t茅cnico de intralog铆stica" src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/support-hotline.jpg?rev=48564e7496d84666891bee2b1f41669d&w=1900&hash=195F4A96DFC3BE8D12D096395FCF373E" srcset="/-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/support-hotline.jpg?rev=48564e7496d84666891bee2b1f41669d&w=767&hash=4A22D57C9E2BE1461CADC9B709541127 767w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/support-hotline.jpg?rev=48564e7496d84666891bee2b1f41669d&w=1400&hash=688932FF6D1D4CEE8F6DAE58D4AA834E 1400w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/support-hotline.jpg?rev=48564e7496d84666891bee2b1f41669d&w=1900&hash=195F4A96DFC3BE8D12D096395FCF373E 1900w" sizes="(min-width: 1px) 100vw" /> </picture> </figure> </div> <div class="mod-page-intro__text d-md-flex flex-md-column col-md-5"> <section> <div class="row"> <nav aria-label="Breadcrumb" class="mod-breadcrumb col-md-8"> <ul id="breadcrumbNavigation"> <li> <a title="Home" href="/es-es"><span class="mod-breadcrumb__icon icon-chevron-right-16"></span>Home</a> </li> <li> <a title="Atenci贸n al cliente" href="/es-es/servicio-atencion-cliente"><span class="mod-breadcrumb__icon icon-chevron-right-16"></span>Atenci贸n al cliente</a> </li> <li> <a title="Servicios: Soporte T茅cnico " href="/es-es/servicio-atencion-cliente/asistencia-t%c3%a9cnica"><span class="mod-breadcrumb__icon icon-chevron-right-16"></span>Servicios: Soporte T茅cnico </a> </li> </ul> </nav> </div> </section> <div class="d-flex flex-column justify-content-between flex-grow-1"> <div> <h1 class="mod-page-intro__headline h1--bold">Soporte técnico: cuente con una respuesta rápida</h1> </div> <button class="mod-page-intro__text__scrollBtn a-btn a-btn--secondary a-btn--color-primary a-btn--icon js-scroll-into-content" type="button"> <span class="icon-chevron-down-24"></span> </button> </div> </div> </div> </div> <div> <p class="intro mb-0">Nuestros equipos de expertos ofrecen niveles rápidos y eficientes de soporte durante todo el día para que pueda tener confianza en su almacén y en las soluciones logísticas, sin importar qué.</p> </div> </section> <section class="mod mod-text-image " data-ignore="true"> <span class="js-anchorlink" id="Asistenciaatrav茅sdelcentrodeasistenciat茅cnicaglobal" data-anchor-title="Asistencia a trav茅s del centro de asistencia t茅cnica global"></span> <div class="row"> <figure class="col-md-6 a-figure mod-text-image__image"> <picture class="h-ratio h-ratio16-9 h-display-block"> <img alt="" loading=lazy src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/global-helpdesk.jpg?rev=352ae2847b564314968736357000f038&w=1400&hash=145E8BC09D8A780AE6FADC2D3C4E9C5F" srcset="/-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/global-helpdesk.jpg?rev=352ae2847b564314968736357000f038&w=767&hash=1FBD93E9041F5163030CFC1BC0733790 767w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/global-helpdesk.jpg?rev=352ae2847b564314968736357000f038&w=1400&hash=145E8BC09D8A780AE6FADC2D3C4E9C5F 1400w" sizes="(min-width: 768px) calc(93.75vw/5), (max-width: 767px) 90vw" /> </picture> <div class="caption mod-text-image__image__caption">Nuestro centro de asistencia técnica global ofrece la asistencia adecuada 24/7</div> </figure> <div class="col-md-6 copy mod-text-image__text"> <div class="a-mod-headline mod-text-image__text__headline"> <strong></strong> <h2>Centro de asistencia t茅cnica global</h2> </div> <p>Nuestro experimentado equipo de asistencia puede <strong>clasificar correctamente los fallos de funcionamiento desde el principio y asignar a los departamentos adecuados su soluci贸n inmediata</strong>. El centro de asistencia t茅cnica global de Swisslog est谩 a su disposici贸n d铆a y noche, los siete d铆as de la semana.</p> <p><strong>Sus ventajas:</strong></p> <ul> <li>Tiempos de respuesta garantizados</li> <li>Consejos de los profesionales adecuados</li> <li>R谩pido restablecimiento del funcionamiento normal</li> <li>Gesti贸n de escalamiento de incidentes</li> <li>Documentaci贸n de fallos de funcionamiento</li> </ul> </div> </div> </section> <div class="mod mod-iconfeatures "> <span class="js-anchorlink" id="Datosyhechos" data-anchor-title="Datos y hechos"></span> <div class="row"> <div class="col-md-5"> <div class="mod-iconfeatures__intro"> <div class="a-mod-headline--emphasized mod-iconfeatures__intro__headline"> <h2>Nuestra asistencia, su seguridad</h2> </div> </div> </div> <div class="col-md-7"> <ul class="mod-iconfeatures__list"> <li class="mod-iconfeatures__list__item"> <figure class="item__icon"> <img src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/icons/phone.svg?mh=50&mw=50&rev=5d6958921d924c77bd2c87ff7ffb6cd5&hash=3ECD940143E7FF244FC28325D67CC726" alt="" loading="lazy"> </figure> <div class="item__text"> <h4 class="p1 item__text__title"> El 99,97 % de las llamadas se contestan en un lapso de 30 segundos </h4> <div class="copy"> </div> </div> </li> <li class="mod-iconfeatures__list__item"> <figure class="item__icon"> <img src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/icons/maintenance.svg?mh=50&mw=50&rev=8460a4e688a74d2eb1e963bde846072c&hash=6321F1BF29062A8A24E2BE53526CD6B2" alt="" loading="lazy"> </figure> <div class="item__text"> <h4 class="p1 item__text__title"> Más de 160 técnicos de sistema disponibles para una asistencia 24/7 </h4> <div class="copy"> </div> </div> </li> <li class="mod-iconfeatures__list__item"> <figure class="item__icon"> <img src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/icons/globe-with-locations.svg?mh=50&mw=50&rev=ab479d5eac99413eb133288dd759e246&hash=0A258136EB41BD7AB381E5FAC57F4618" alt="" loading="lazy"> </figure> <div class="item__text"> <h4 class="p1 item__text__title"> Más de 350 soluciones de almacén para clientes de todo el mundo </h4> <div class="copy"> </div> </div> </li> <li class="mod-iconfeatures__list__item"> <figure class="item__icon"> <img src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/icons/fast.svg?mh=50&mw=50&rev=871884ee45d94523b4dcc47802e205cf&hash=E02F24ABD381718506FC362785215E87" alt="" loading="lazy"> </figure> <div class="item__text"> <h4 class="p1 item__text__title"> Tiempo de respuesta de 17 segundos en caso de averías a nivel mundial </h4> <div class="copy"> </div> </div> </li> </ul> </div> </div> </div> <section class="mod mod-text-image " data-ignore="true"> <span class="js-anchorlink" id="Asistenciat茅cnicaadistancia" data-anchor-title="Asistencia t茅cnica a distancia"></span> <div class="row"> <figure class="col-md-6 a-figure mod-text-image__image"> <picture class="h-ratio h-ratio16-9 h-display-block"> <img alt="" loading=lazy src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/monitoring-and-communication.jpg?rev=d911af53ec3346b9952b64c00cb2a45b&w=1400&hash=030C3E5A1B5EDEC707A1BB29B6F028A7" srcset="/-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/monitoring-and-communication.jpg?rev=d911af53ec3346b9952b64c00cb2a45b&w=767&hash=D49C571C965C932331AFC31EF103498F 767w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/monitoring-and-communication.jpg?rev=d911af53ec3346b9952b64c00cb2a45b&w=1400&hash=030C3E5A1B5EDEC707A1BB29B6F028A7 1400w" sizes="(min-width: 768px) calc(93.75vw/5), (max-width: 767px) 90vw" /> </picture> <div class="caption mod-text-image__image__caption">La asistencia técnica a distancia de Swisslog le ayuda a volver a operar de manera efectiva rápidamente</div> </figure> <div class="col-md-6 copy mod-text-image__text"> <div class="a-mod-headline mod-text-image__text__headline"> <h2>Asistencia t茅cnica a distancia</h2> </div> <p>Cuando se produzcan errores o casos de emergencia, puede confiar en que nuestro servicio de asistencia reaccionar谩 de manera r谩pida para encontrar una soluci贸n <strong>que le permita volver a operar de manera efectiva</strong>.</p> <p><strong>Sus ventajas:</strong></p> <ul> <li>Asistencia t茅cnica de software 24/7 a trav茅s de una conexi贸n VPN.</li> <li>Intervenci贸n preventiva gracias a la completa supervisi贸n de la aplicaci贸n.</li> <li>Bajo riesgo de tiempos de inactividad imprevistos</li> <li>M谩xima fiabilidad del servicio.</li> </ul> </div> </div> </section> <section class="mod mod-video mod-video--text" itemprop="VideoObject" itemscope itemtype="https://schema.org/VideoObject" > <meta itemprop="uploadDate" content="2018-12-20T13:02:31+01:00" /> <meta itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/up413l6wZ2I?rel=0/maxresdefault.jpg" /> <meta itemprop="contentUrl" content="https://www.youtube.com/embed/up413l6wZ2I?rel=0" /> <span class="js-anchorlink" id="Asistenciat茅cnicaconrealidadaumentada" data-anchor-title="Asistencia t茅cnica con realidad aumentada"></span> <div class="row"> <div class="col-md-6"> <figure class="a-figure"> <div class="mod-video__wrapper"> <div class="a-video a-video--external"> <a href="/es-es/video?videoid=cafbcb6233c84ba09c96204fcc9b8465" class="a-btn a-btn--primary a-video__link"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M10.95 8.85L3.6 16.2L7.8 20.4L10.95 17.25L12 18.3L7.8 22.5L1.5 16.2L10.95 6.75L15.15 10.95L14.1 12L10.95 8.85Z" fill="white"/> <path d="M16.1999 3.6L13.05 6.75L12 5.7L16.1999 1.5L22.4999 7.8L13.05 17.25L8.84998 13.05L9.89998 12L13.05 15.15L20.3999 7.8L16.1999 3.6Z" fill="white"/> </svg> </a> <div class="a-video__player" > <iframe data-src="https://www.youtube.com/embed/up413l6wZ2I?rel=0" allowfullscreen allowtransparency ></iframe> </div> </div> </div> <figcaption class="caption mod-video__caption" > Nuestro video para usted: nuestros técnicos de servicio trabajan con las Microsoft HoloLens como si estuvieran en persona en las instalaciones. </figcaption> </figure> </div> <div class="col-md-6"> <div class="mod-video__text"> <div class="a-mod-headline mod-video__text__headline" itemprop="name"> <h2>Asistencia t茅cnica con ayuda de la realidad aumentada</h2> </div> <div class="copy" itemprop="description"> <p>Nuestros t茅cnicos <strong>le ayudan cuando es necesario con unas gafas de realidad aumentada</strong>, una innovadora soluci贸n en el campo de la asistencia t茅cnica. Para ello, se colocan unas Microsoft HoloLens y se conectan por Skype desde nuestra central de asistencia t茅cnica con un empleado de sus instalaciones. De esa manera, nuestros t茅cnicos pueden <strong>ver exactamente lo que ve el empleado de sus instalaciones</strong> y est谩n en condiciones de efectuar diagn贸sticos y solucionar los errores.</p><p>Swisslog tambi茅n investiga el uso de las HoloLens para dar instrucciones a los preparadores de pedidos, garantizar una visi贸n a tiempo real de los sensores y de los elementos de accionamiento al personal de mantenimiento y ampliar los programas de formaci贸n.</p> </div> </div> </div> </div> </section> <div class="mod mod-quote mod-quote--" data-ignore="true"> <div class="row"> <div class="col-md-3"> <div class="mod-quote__image"> <img src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/case-studies/retail--ecom/asko-rogaland/jorn-endresen.jpg?rev=0c9d81a86aff412ebb80677bf3a20775&w=250&hash=54C1A52FD2F301EA0ACF68DEF5C7380F" alt="" loading=lazy height="240" width="240" /> </div> </div> <div class="col-md-9"> <blockquote class="mod-quote__quote"> <div class="h2 mod-quote__quote__text" style="--quote-size-factor: 0,96776; quotes: '芦' '禄';"> <p>La colaboración con Swisslog es excelente. El equipo de asistencia ha demostrado ser puntual, digno de confianza y muy competente. Siempre obtenemos respuestas rápidas a nuestras preguntas y podemos confiar en una asistencia técnica ininterrumpida.</p> </div> <footer> <cite class="caption-big mod-quote__quote__author"> Jørn Endresen, jefe de logística en ASKO Midt-Norge </cite> </footer> </blockquote> </div> </div> </div> <div class="mod mod-text" data-ignore="true"> <div class="row"> <div class="col-md-10 col-lg-8 offset-md-1 offset-lg-2"> <div class="copy"> <p>Obtenga m谩s informaci贸n sobre las <a href="/es-es/referencias-clientes-y-contenidos/referencias-clientes-casos/2016/07/asko-sl">soluciones y la asistencia t茅cnica que ofrecemos ASKO en nuestras referencias.</a></p> </div> </div> </div> </div> <article class="mod mod-teaser--three mod-teaser"> <div class="row"> <div class="col-md-4"> <a href="/es-es/referencias-clientes-y-contenidos/referencias-clientes-casos" class="mod-teaser__box"> <figure class="mod-teaser__box__figure"> <picture class="h-ratio h-ratio16-9"> <img alt="" src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/case-studies/case-studies-references-teaser1.jpg?rev=bf29c23acda44e75ab005ea979e8daf6&w=1400&hash=C4BBB805F93426CEE2C62AD65919CEE4" loading=lazy srcset="/-/media/swisslog/images/logistics-warehouse-distribution-automation/case-studies/case-studies-references-teaser1.jpg?rev=bf29c23acda44e75ab005ea979e8daf6&w=767&hash=8E7FBE7F2A8DADFE4DF29AC6B2D5B2F2 767w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/case-studies/case-studies-references-teaser1.jpg?rev=bf29c23acda44e75ab005ea979e8daf6&w=1400&hash=C4BBB805F93426CEE2C62AD65919CEE4 1400w" sizes="(min-width: 1px) 93.75vw" /> </picture> </figure> <div class="mod-teaser__box__content"> <div class="a-teaser-headline"> <h4 class="content__headline">Referencias</h4> </div> <div class="p2 content__text">Lea en nuestros casos pr谩cticos por qu茅 nuestros clientes pueden confiar nuestra asistencia t茅cnica 24/7.</div> </div> </a> </div> <div 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/-/media/swisslog/images/logistics-warehouse-distribution-automation/industry-40/way-to-industry-40.jpg?rev=49005e3192f84be3bdbb2fa1c7b9c2da&w=1400&hash=E9498FC28DE1EE3877E3307D4E982556 1400w" sizes="(min-width: 1px) 93.75vw" /> </picture> </figure> <div class="mod-teaser__box__content"> <div class="a-teaser-headline"> <h4 class="content__headline">Industrie 4.0</h4> </div> <div class="p2 content__text">Consiga una gesti贸n de almac茅n m谩s inteligente con las soluciones de Industrie 4.0 de Swisslog.</div> </div> </a> </div> </div> </article> </div> </div> </main> <div class="l-footer "> <div class="mod mod-footer skin-footer-swisslog"> <div class="container mod-footer__container"> <div class="mod-footer__top"> <div class="row"> <div class="col-lg-6 col-xl-5"> <div class="newsletter"> Reg铆strate para recibir nuestros consejos </div> </div> <div class="col-lg-6 col-xl-7"> <form action="/es-es/contacto/boletin-de-noticias" method="get" class="a-inlineForm"> <input name="mail" type="text" 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