Improving Financial Services’ Efficiency with Copilot for Microsoft 365

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One such tool making waves in the financial services sector is Copilot for Microsoft 365. This generative AI (GenAI) solution seamlessly integrates with Microsoft 365 applications, offering a range of capabilities that can revolutionise how knowledge workers operate.", "description": "In an era of rapid technological advancement, businesses are increasingly turning to artificial intelligence (AI) to enhance productivity, streamline processes and improve decision-making. One such tool making waves in the financial services sector is Copilot for Microsoft 365. This generative AI (GenAI) solution seamlessly integrates with Microsoft 365 applications, offering a range of capabilities that can revolutionise how knowledge workers operate.", "datePublished": "Fri, 08/30/2024 - 12:00", "mainEntityOfPage": "https://www.protiviti.com/au-en/blogs/improving-financial-services-efficiency-copilot-microsoft-365" } ] }</script> <link rel="icon" href="/themes/custom/protiviti/favicon.ico" type="image/vnd.microsoft.icon" /> <link rel="alternate" hreflang="en-au" href="https://www.protiviti.com/au-en/blogs/improving-financial-services-efficiency-copilot-microsoft-365" /> <link rel="alternate" hreflang="en-hk" href="https://www.protiviti.com/hk-en/blogs/improving-financial-services-efficiency-copilot-microsoft-365" /> <link rel="alternate" hreflang="en-sg" href="https://www.protiviti.com/sg-en/blogs/improving-financial-services-efficiency-copilot-microsoft-365" /> <title>Improving Financial Services’ Efficiency with Copilot for Microsoft 365 | Protiviti 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d="M7.48,21.9,195.66,273.57,6.29,478.1H48.91L214.71,299l134,179.11h145L294.93,212.33,471.2,21.9H428.58L275.89,186.82,152.51,21.9ZM70.16,53.3h66.63L431,446.7H364.39Z" transform="translate(-6.29 -21.9)"/></svg> </a> </li> </ul> </div> </div> </div> <div class="a-contentParagraphs"> <h2 class="barlow-bold-20-orange">This blog post was authored by Antonio Maio - Managing Director, Microsoft on Protiviti's technology insights blog.</h2><p><em>Recently, Protiviti worked with Microsoft to author a whitepaper titled Microsoft Copilot for Microsoft 365: Maximising its Potential for Financial Services Industry. In this whitepaper, Microsoft and Protiviti provide detailed information on the benefits, use cases and considerations for Copilot for Microsoft 365 in Financial Services. We’ve summarised the whitepaper below; download the full version </em><a href="https://servicetrust.microsoft.com/DocumentPage/5d4e1240-24de-4218-95d4-203010c4b262" target="_blank"><em>here</em></a><em>.</em></p><p>In an era of rapid technological advancement, businesses are increasingly turning to artificial intelligence (AI) to enhance productivity, streamline processes and improve decision-making. One such tool making waves in the financial services sector is Copilot for Microsoft 365. This generative AI (GenAI) solution seamlessly integrates with Microsoft 365 applications, offering a range of capabilities that can revolutionise how knowledge workers operate.</p> </div> </div> </div> <div class="column is-3-widescreen is-5-desktop is-offset-1-desktop is-hidden-touch"> <div class="o-pageHeroBanner__asideDsm"> <div class="m-ctaWithIcons m-ctaWithIcons--justifyEnd"> <div class="m-ctaWithIcons__wrapper flex-align-end"> <ul class="m-ctaWithIcons__smIcons is-flex"> <li class="m-ctaWithIcons__item"> <a class="m-ctaWithIcons__smLink is-flex is-justify-content-center is-align-items-center" 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d="M7.48,21.9,195.66,273.57,6.29,478.1H48.91L214.71,299l134,179.11h145L294.93,212.33,471.2,21.9H428.58L275.89,186.82,152.51,21.9ZM70.16,53.3h66.63L431,446.7H364.39Z" transform="translate(-6.29 -21.9)"/></svg> </a> </li> </ul> </div> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div class="views-element-container"> <div> <div class="js-view-dom-id-09cb7db8e7d38d61f7c8057ee9c707916c57f927fa620700752dd81927092dab floating-content" id="content-vw_insight_categories"> <div class="o-category container"> <div class="column is-offset-1-widescreen p-0"> <div class="container columns is-flex-wrap-wrap"> <div class="m-categoryGroup m-categoryGroup__topics is-flex column is-half-tablet is-one-third-widescreen is-one-third-desktop p-0"> <div class="m-categoryGroup__name">Topics</div> <div class="m-categoryGroup__item"> <span class="a-categoryName"><a class="a-categoryName__link" href="https://www.protiviti.com/au-en/insight-search?text=IT Management, Applications and Transformation">IT Management, Applications and Transformation</a></span> <span class="a-categoryName"><a class="a-categoryName__link" href="https://www.protiviti.com/au-en/insight-search?text=Technology Enablement">Technology Enablement</a></span> </div> </div> </div> </div> </div> </div> </div> </div> <div> </div> </div> </div> <div class="layout layout--two-col-section layout--two-col-section--67-33 layout--no-padding"> <div class="o-twoColLayout"> <div class="container"> <div class="columns is-multiline"> <div class="pro-region-first column is-offset-1-widescreen is-6-widescreen is-7-desktop is-12-tablet"> <div class="o-twoColLayout__left"> <div class="layout__region layout__region--first"> <div> <div> <div class="paragraph floating-content paragraph--type--pr-body-content paragraph--view-mode--default" id="content-1138016"> <div class="m-contentBodyWrap pl-0 container no-bottom-spacing"> <div class="a-contentBody"> <div><h3 class="barlow-bold-20-blue">What is Microsoft Copilot?</h3><p>Microsoft Copilot for Microsoft 365 is a GenAI tool that helps knowledge workers enhance productivity, create new content, summarise existing information, and perform in-app tasks. It integrates directly with Microsoft Teams and Microsoft 365, including Word, Excel, PowerPoint, Outlook, Loop, Whiteboard and OneNote so that Copilot is embedded into day-to-day collaboration tools. Key features include:</p><ul><li>Content generation: Copilot can create written content, summaries and responses based on user prompts. Whether drafting emails, composing reports or summarising lengthy documents, Copilot provides efficient solutions.</li><li>Data-driven insights: Leveraging data from Microsoft Graph, Copilot offers tailored responses. It understands context, user preferences and organisational data access permissions.</li><li>Responsible AI framework: Copilot adheres to a responsible AI framework, helping organisations comply with regulatory standards, data privacy and security regulations.</li></ul><h3 class="barlow-bold-20-blue">Use cases in financial services</h3><p>Copilot for Microsoft 365 can help FSI information workers, managers and executives work more efficiently and get positive outcomes faster by focusing on common financial services use cases that may be repetitive or labor intensive. For example:</p><ul><li>Compliance and document scanning<ul><li>Copilot can scan compliance documents, flagging potential issues and ensuring adherence to regulations. It can help identify anomalies, reduce manual review time and minimise errors.</li></ul></li><li>Operational efficiency<ul><li>In day-to-day operations, Copilot can automate routine tasks and assist in data entry. This efficiency boost allows financial institutions to focus on strategic initiatives.</li></ul></li><li>Investment analysis<ul><li>Copilot can analyse market trends, summarise research reports and provide insights for investment decisions. Its ability to process vast amounts of data quickly is invaluable for analysts.</li></ul></li><li>Financial advisors<ul><li>Wealth managers and financial advisors can better prepare for customer meetings by summarising information into engaging presentations or pitch books, driving better conversations and outcomes.</li></ul></li></ul><h3 class="barlow-bold-20-blue">Business benefits</h3><p>Copilot for Microsoft 365 is a technology investment and measuring its ROI requires first assessing the organisation’s pain points and identifying where Copilot can make a significant impact. A key benefit to consider is the time savings that can be gained by simplifying repetitive or complex tasks which can result in workers spending more time on tasks that might require deeper human review and engagement.</p><ul><li>Enhanced productivity: Copilot accelerates content creation, freeing up time for critical tasks.</li><li>Cost savings: By automating repetitive processes, organisations reduce operational costs.</li><li>Improved customer experiences: Faster responses and accurate information enhance customer interactions.</li></ul><h3 class="barlow-bold-20-blue">Challenges and considerations</h3><p>As the regulatory environment continues to evolve, Microsoft has committed to continually adapt to fulfill future regulatory requirements. Copilot is built on top of Microsoft’s current commitments to data security and privacy in the enterprise. Copilot is integrated into Microsoft 365 and adheres to all existing privacy, security and compliance commitments to Microsoft 365 commercial customers, including.</p><ul><li>Bias mitigation: Copilot’s responses are influenced by training data. Organisations must monitor and address any biases.</li><li>Data security: Protecting sensitive information is crucial. Copilot should adhere to data access controls.</li><li>Human oversight: While AI is powerful, human judgment remains essential.</li></ul><h3 class="barlow-bold-20-blue">Managing and governing a generative AI solution</h3><p>The importance of establishing a robust governance framework for GenAI solutions, like Microsoft Copilot for Microsoft 365, cannot be overstated. Unlike traditional AI technologies, generative AI presents unique challenges that require policies to address each organisation’s objectives for implementing GenAI. These governance frameworks should prioritise scalability, flexibility and ethical application while mitigating issues of bias in AI technologies. Key considerations include understanding the business value delivered, ensuring data security and privacy, managing solution training and acknowledging solution accuracy limitations.</p><p>Data processing, storage, flow and isolation are critical aspects of a comprehensive governance framework. It is imperative for financial institutions to grasp how Copilot operates within Microsoft 365, ensuring effective protection of sensitive data while facilitating productive user interactions. By delineating the steps involved in data handling and enforcing stringent security controls, organisations can instill confidence within the organisation in Copilot’s ability to safeguard both user and organisational data.</p><p>Microsoft’s commitment to compliance with global privacy laws and industry standards, such as GDPR and ISO/IEC 27001, reinforces its dedication to maintaining data integrity and security. Rigorous audits and encryption protocols further underscore Microsoft’s commitment to protecting customer data, both at rest and in transit.</p><p>While Microsoft currently does not provide data residency commitments beyond the EU data boundary for Copilot, plans are underway to extend data residency commitments to facilitate compliance with regulatory requirements worldwide. By adhering to stringent data protection standards and continuously improving its security infrastructure, Microsoft aims to provide FSI customers with peace of mind while leveraging the transformative potential of GenAI technologies like Copilot.</p><h3 class="barlow-bold-20-blue">Preparing for Copilot deployment</h3><p>Microsoft Copilot for Microsoft 365 provides tremendous promise for transforming business and operations in financial services. There are real opportunities for achieving a competitive edge by using Copilot to optimise business processes, improve productivity and enable better customer experiences. FSIs are also very aware of the associated risks to both their data and organisation that GenAI presents as well as the need to prepare for it. To address these risks, Microsoft has provided these approaches, tools and capabilities to help protect sensitive corporate data:</p><ul><li>Prerequisites: Ensure Microsoft 365 technical prerequisites, adoption programs, communications and user training are in place.</li><li>Governance: Establish guidelines for Copilot usage, including monitoring and feedback loops.</li><li>Pilot testing: Test Copilot in controlled environments before full deployment.</li></ul><p>Microsoft Copilot represents a leap forward in AI-driven productivity. Financial institutions embracing this technology stand to gain efficiency, accuracy, and competitive advantage. As the FSI landscape evolves, Copilot will continue to shape how financial institutions work, one prompt at a time.</p><p><em>To learn more about Copilot for Microsoft 365 or other </em><a href="https://www.protiviti.com/au-en/microsoft-consulting-solutions"><em>Microsoft solutions</em></a><em>, </em><a href="https://www.protiviti.com/au-en/contact-us"><em>contact us</em></a><em>.</em></p></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="layout layout--onecol"> <div class="layout__region layout__region--content"> <div> <div> <div class="paragraph floating-content paragraph--type--pr-text-image-cards paragraph--view-mode--default" id="content-1138026"> <section class="o-nestedNavCardGrid" data-aos="fade" > <div class="o-nestedNavCardGrid__bgImageWrapper bg_pro_dark_blue"> <div class="o-nestedNavCardGrid__top"> <div class="o-nestedNavCardGrid__header mb-4"> <h2 class="o-nestedNavCardGrid__h2 m-auto font--white">Find out more about our solutions:</h2> </div> <div class="o-nestedNavCardGrid__cardGridWrapper columns is-flex is-flex-wrap-wrap"> <div title="" class="m-nestedNavCard column is-12-mobile is-6-tablet is-4-desktop is-3-widescreen is-3-fullhd m-nestedNavCard--lockWidth"> <div class="m-nestedNavCard__wrapper m-nestedNavCard__link m-nestedNavCard__wrapper--medium m-nestedNavCard__wrapper--grid4 is-flex"> <a aria-label="Microsoft Consulting Solutions" class="m-nestedNavCard__href font--lato" href="/au-en/microsoft-consulting-solutions" target=""> <div class="m-nestedNavCard__article m-nestedNavCard__article--trimmed"> <h3 class="a-blueHeadline__text font__color--blue">Microsoft Consulting Solutions</h3> <p class="m-nestedNavCard__description">Protiviti is a Managed, Microsoft Cloud Solutions Partner with proficiency in all 6 designations: Modern Work, Security, Data and AI, Infrastructure, Digital and Application Innovation and Business Applications.</p> </div> <span class="m-nestedNavCard__stripe"> </span> </a> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div> <div> <div class="paragraph floating-content paragraph--type--pr-contact-listing paragraph--view-mode--default" id="content-1138031"> <div class="o-contactCardList" data-aos="fade-up"> <div class="o-contactCardList__inner "> <div class="container"> <h2 class="a-h2 a-h2--h-barlowcondense55 font__color--white" id="">Leadership</h2> <div class="o-contactCardList__list columns is-multiline"> <div class="m-contactCard column is-12-mobile is-12-tablet is-4-desktop is-3-widescreen"> <div class="m-contactCard__inner"> <a class="m-contactCard__innerhref" aria-label="Shane Silva" href="/au-en/shane-silva"> <img alt="Shane Silva" title="Shane Silva" class="lazyload a-heroImage a-heroImage--clipped" src="/sites/default/files/styles/is_contact/public/2023-08/shane_silva_protiviti.png?h=04d92ac6&itok=tVSgKyaf"> <div class="m-contactCard__title"> <span data-aos="" class="span-h5 ">Shane Silva</span> </div> <div class="m-contactCard__desc"> <span data-aos="" class="span-h5 ">Shane is an accomplished managing director based in Sydney, leading the data governance and technology assurance practices. 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His primary focus is driving the growth and implementation of our cloud services across the globe. 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