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Lancashire Cricket Club | Frequently Asked Questions
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Sign In Below</h3> <p> </p> <p> <input type="text" name="email" value="" size="25" maxlength="128" placeholder="Email address" > </p> <p> <input type='password' size="25" name='password' value='' autocomplete="off" placeholder="Password" ></p> <div> <button class="loginbtn">Sign In</button> </div> <div style="margin-left:5px"> <a href="/hint" title="Forgotten your login details? CLICK HERE">Forgotten your login details? CLICK HERE</a> </div> <p> </p> <input type="hidden" name="state" value="userlogin" > <input type="hidden" name="site" value="shop_lccc" > <input type="hidden" name="what" value="myshop" > <input type="hidden" name="myshop" value="myshop" > <input type="hidden" name="usertype" value="existing" > </form> </div> <div> <div class="register"> <p style="border: 1px solid #FFF; padding: 20px;width:210px" ><a href="/register" title="Register A New Account">Create an Account</a></p> <h3 >New To The Store? Take a moment to set up an account...</h3> </div> </div> </div> </div> <script> $(document).ready(function(){ $("#close").click(function(){ $("#pop4Layout").hide(500); $("#pop4").removeClass('open') $("#blanket").hide(); }); $("#closeS").click(function(){ $("#pop3Layout").hide(500); $("#pop3").removeClass('open') $("#blanket").hide(); }); $("#closeB").click(function(){ $('.pop2Layout').animate({"margin-right": '-=850'}); $("#blanket").hide(); }); $('#loginBtn').click(function() { $("#pop4").addClass('open'); $("#pop4Layout").show(500); $("#blanket").show(); }); $('#searchBtn').click(function() { $("#pop3").addClass('open'); $("#pop3Layout").show(500); $("#blanket").show(); }); $('#basketBtn').click(function() { if($(this).css("margin-right") == "850px") { $("#blanket").show(1000); $('.pop2Layout').animate({"margin-right": '-=850'}); } else { $("#blanket").show(1000); $('.pop2Layout').animate({"margin-right": '+=850'}); } }); }); </script> <!-- Payment Result Code --> <script> $(document).ready(function() { if(window.frameElement) { window.parent.postMessage('PAYMENT READY###'+ window.frameElement.id); } }); </script> <!-- Content --> <div id="content"> <div class="wrap-content "> <script> $(document).ready(function(){ var str = document.getElementById("BreadcrumbGroup").innerHTML; var res = str.replace(/->/gi, "/"); var res1 = res.replace(".../->/", " "); var res2 = res1.replace(".../", " "); document.getElementById("BreadcrumbGroup").innerHTML = res2; }); </script> <div id="BreadcrumbGroup"> <a class="breadcrumb" href="https://store.lancashirecricket.co.uk/cgi-bin/live/ecommerce.pl?site=shop_lccc&state=page&page=splash&suppress_header=yes">Home</a>-><a class="breadcrumb" href="/faqs?dept_id=&dept_name=&crumb_id=1">Frequently Asked Questions</a> </div> <div class="mainState"><div id="faqs"> <h2>Frequently Asked Questions</h2> <h3><a href="#delivery" id="delivery" name="delivery">Shipping and Delivery</a></h3> <p>All of our stock orders are dispatched by Royal Mail.<br /> See below for a summary of delivery charges on stock orders.</p> <p></p> <table border="1" cellpadding="1" cellspacing="1" style="width:100%"> <tbody> <tr> <td colspan="3">UK</td> </tr> <tr> <td></td> <td>Click & Collect</td> <td>FREE</td> </tr> <tr> <td></td> <td>Standard Delivery (2-3 days)</td> <td>£3.95</td> </tr> <tr> <td></td> <td>Express Delivery (1-2 days)</td> <td>£4.95</td> </tr> <tr> <td colspan="3"></td> </tr> <tr> <td colspan="3">International</td> </tr> <tr> <td></td> <td>Europe</td> <td>£9.95</td> </tr> <tr> <td></td> <td>Rest of World</td> <td>£14.95</td> </tr> </tbody> </table> <h2></h2> <h3><a href="#storeopen" id="storeopen" name="storeopen">Store Opening</a></h3> <p>The Store is open from 10am to 4pm on Monday to Saturday, and 10am to 2pm on Sundays.</p> <p></p> <h3><a href="#returns" id="returns" name="returns">Returns and Exchanges</a></h3> <p>You may return any item within 14 days of delivery in its unworn, unused condition and original packaging for a full refund of the price you paid for the item.    Please note any shipping costs incurred will not be refunded.<br /> We are unable to accept returns of any personalised or customised products, except in the case of a manufacturing fault.<br /> You can return an item by post or in-store.</p> <p> <br /> <span style="color:#e4051f">To return an item by Post</span><br /> Please ensure the item is suitably wrapped and you enclose your returns receipt in the parcel.   If you do not have this then please provide customer order details and reason for return on a letter for identification purposes.   </p> <p>Post your return items to:-</p> <p>Retail Returns<br /> Emirates Old Trafford<br /> Talbot Rd<br /> Old Trafford<br /> Stretford<br /> Manchester<br /> M16 0PX</p> <p> For your protection we recommend goods are returned using a recorded delivery service as Lancashire Cricket cannot be held responsible for goods not received.<br /> Please allow up to 14 working days for this return to be processed.</p> <h3></h3> <h3><a href="#"><span style="font-size:11pt"><span style="font-family:"Calibri",sans-serif"><span style="font-size:18.0pt"><span style="font-family:"Arial",sans-serif">Exchanges</span></span></span></span></a></h3> <p>Please note that we will not be able to exchange an item purchased online. Customers can obtain a replacement item quicker by placing a new order and returning the original item/order for a full refund.</p> <p>In exceptional circumstances where a faulty or incorrect item is received then we will exchange this for you. (subject to stock and availability)</p> <p></p> <p></p> <p></p> </div> </div> </div> </div> <!--- Footer --> <footer> <div id="newsletter" > <div class="newsHeading"> <h2><span class="newsHead">Be the first to know</span></h2> <p class="newsText">Sign up here for all Lancashire Cricket updates</p> </div> <script> $(document).ready(function() { $("#loadnews").load("/cgi-bin/live/ecommerce.pl?site=shop_lccc&state=survey&survey=7&action=display&stateonly=yes"); }); </script> <div id="loadnews"></div> </div> <div class="wrap-footer"> <div id="social_block" > <ul> <li class="socialIcon"><a href="https://www.facebook.com/LancashireCricketOfficial/" target="_blank"><i class="fab fa-facebook"></i> </a> </li> <li class="socialIcon"><a class="" rel="nofollow" href="https://twitter.com/lancscricket" target="_blank"><i class="fab fa-x-twitter"></i></a></li> <li class="socialIcon"><a href="https://www.instagram.com/lancashirecricket" target="_blank"><i class="fab fa-instagram"></i></a></li> <li class="socialIcon"><a href="https://www.youtube.com/user/LancsCCCOfficial" target="_blank"><i class="fab fa-youtube"></i></a></li> </ul> <div class="clearfix"></div> </div> <section id="links_footer2"> <h4><a href="/account">About Us</a></h4> <ul class="toggle-footer"> <li class="footer-item"><a href="https://cricket.lancashirecricket.co.uk/club/" title="Club" target="_blank">Club</a></li> <li class="footer-item"><a href="/contact-us" title="Contact Us" rel="nofollow" >Contact Us</a></li> <li class="footer-item"><a href="/terms" title="Terms and Conditions" rel="nofollow">Terms and Conditions</a></li> <li class="footer-item"><a href="/privacy" title="Privacy Policy" rel="nofollow">Privacy Policy</a></li> <li class="footer-item"><a href="/faqs" title="FAQ's" rel="nofollow">FAQ's</a></li> <li class="footer-item"><a href="/faqs#delivery" title="Delivery Information">Delivery Information</a></li> <li class="footer-item"><a href="/privacy#cookies" title="Cookies" rel="nofollow">Cookies</a></li> </ul> </section> <section id="links_footer" > <h4><a href="#_">Information</a></h4> <ul class="toggle-footer"> <li class="footer-item"><a href="https://cricket.lancashirecricket.co.uk/teams/" title="Teams" target="_blank">Teams</a></li> <li class="footer-item"><a href="https://cricket.lancashirecricket.co.uk/match-centre/" title="Results & Fixtures" target="_blank">Results & Fxtures</a></li> <li class="footer-item"><a href="https://cricket.lancashirecricket.co.uk/news/" title="News" target="_blank">News</a></li> <li class="footer-item"><a href="https://cricket.lancashirecricket.co.uk/membership/" title="Memberships" target="_blank">Memberships</a></li> <li class="footer-item"><a href="https://cricket.lancashirecricket.co.uk/hospitality/" title="Hospitality" target="_blank">Hospitality</a></li> <li class="footer-item"><a href="https://cricket.lancashirecricket.co.uk/tickets/" title="Tickets" target="_blank">Tickets</a></li> <li class="footer-item"><a href="/size-guide" title="Size Guide">Size Guide</a></li> </ul> </section> <section id="links_footer3"> <h4><a href="/account">My Account</a></h4> <ul class="toggle-footer"> <li class="footer-item"><a href="/account" title="My Account Home" rel="nofollow">My Account Home</a></li> <li class="footer-item"><a href="/addressbook" title="Addresses" rel="nofollow">Addresses</a></li> <li class="footer-item"><a href="/orderhistory" title="Orders" rel="nofollow">Order History</a></li> <li class="footer-item"><a href="/updatedetails" title="Manage Personal Information" rel="nofollow">Personal Information</a></li> <li class="footer-item"><a href="/login" title="Logoin" rel="nofollow">Log In</a></li> </ul> </section> </div> <div class="wrap-footer"> <div class="copyright"> <p> Emirates Old Trafford, Talbot Road, Manchester, M16 0PX. 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