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Events</a></div></nav></div></li><li class="nav-list-item"><div data-hover="true" data-delay="0" class="nav-dropdown w-dropdown"><div class="nav-dropdown-toggle w-dropdown-toggle"><a href="/careers" class="w-inline-block"><div class="nav-textblock">Careers</div></a></div><nav class="dropdown-list w-dropdown-list"><div class="dropdown-list-wrapper"></div></nav></div></li><li><div class="responsive-show"><a href="/request-demo" class="demo-button w-button">Request Demo</a></div></li></ul></nav><div class="nav-buttons-wrapper"><a href="/request-demo" class="nav-demo-button-black w-button">Request Demo</a></div><div class="menu-button w-nav-button"><div class="w-icon-nav-menu"></div></div></div></div></div></div><section class="section"><div class="w-layout-blockcontainer container w-container"><div class="cs-header-wrapper"><div class="cs-header-left internal"><h1 class="heading-h1">Learn how Clootrack helped health care brand increase footfall within 3 months</h1></div><div class="cs-header-right"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/66f5cc7fc7d284d4e34893b8_Case%20Study%20Banner%2003.webp" loading="lazy" alt="" sizes="(max-width: 479px) 100vw, (max-width: 767px) 69vw, (max-width: 991px) 73vw, (max-width: 1439px) 72vw, 1009.265625px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/66f5cc7fc7d284d4e34893b8_Case%20Study%20Banner%2003-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/66f5cc7fc7d284d4e34893b8_Case%20Study%20Banner%2003-p-800.webp 800w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/66f5cc7fc7d284d4e34893b8_Case%20Study%20Banner%2003-p-1080.webp 1080w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/66f5cc7fc7d284d4e34893b8_Case%20Study%20Banner%2003.webp 1200w"/></div></div></div></section><section class="section major-obstacles"><div class="w-layout-blockcontainer container w-container"><div class="cardwrapper2"><div class="cs-industry-card"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e4410dcb9b909a82e11ded_industrial-park.webp" loading="lazy" alt="" class="image-71"/><div><h5 class="cs-industry-card-title">Industry</h5><h5 class="cs-industry-card-title _18px">Health Care</h5></div></div><div class="cs-industry-card"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e44112fdb097e7be7183a4_suitcase.webp" loading="lazy" alt=""/><div><h5 class="cs-industry-card-title">Business type</h5><h5 class="cs-industry-card-title _18px">B2C</h5></div></div><div class="cs-industry-card"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66e441104713130551c6e47e_placeholder.webp" loading="lazy" alt=""/><div><h5 class="cs-industry-card-title">Headquarters</h5><h5 class="cs-industry-card-title _18px">USA</h5></div></div></div></div></section><section class="section major-obstacles"><div class="w-layout-blockcontainer container w-container"><div class="title-wrap-center margin-bottom-0"><h2 class="heading-h2 text-center">Background</h2><div class="orange-hr _50px"></div><div class="body-p-cs width800px text-align-center w-richtext"><p>A multi-clinic oral surgery care (Brand X) was facing competition from big brand competitors and independent clinics across the country. The brand wanted to become a leader in its space, and for that, it desired to deliver a great customer experience and differentiate itself across all regions.</p></div></div></div></section><section class="section major-obstacles"><div class="w-layout-blockcontainer container w-container"><div><h2 class="heading-h2">Major obstacles</h2><div class="orange-hr"></div><div><div class="major-obstacles-grid"><div class="major-obstacles-left"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66eade1a11a7ee81ddf696cb_case%20study%20-%20major%20obstacles.webp" loading="lazy" alt="" class="major-obstacles-image"/></div><div class="major-obstacles-right"><p class="body-p-cs">Before discovering Clootrack, Brand X faced several major obstacles. It struggled to consistently access region-level experience factors from headquarters and encountered difficulties understanding brand health and competitive positioning through customer feedback. The NPS scores at clinics failed to provide comprehensive insights into customer satisfaction. The traditional surveys were ineffective at identifying competitors' strengths and weaknesses at scale. Additionally, the time-consuming and expensive nature of qualitative research hindered the ability to gather valuable market insights. Recognizing the rapid evolution of market trends, Brand X realized the need for a more agile and cost-effective research solution to stay competitive and informed.</p></div></div></div></div></div></section><section class="section major-obstacles"><div class="w-layout-blockcontainer container w-container"><div><h2 class="heading-h2">Clootrack solution</h2><div class="green-hr"></div><div><div class="major-obstacles-grid"><div class="major-obstacles-left"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cbea/66eade1b35e5d06bc4f7b6d2_case%20study%20-%20clootrack%20solutions.webp" loading="lazy" alt="" class="major-obstacles-image"/></div><div class="major-obstacles-right"><p class="body-p-cs">To address its challenges, Brand X turned to Clootrack for real-time consumer insights, capturing target audience sentiments. For the oral surgery care brand, Clootrack gathered hyperlocal customer conversations from clinics, online sources like Yelp and Google, and major competitors. It also ingested NPS survey open ends. The platform pre-processed and cleaned this data to remove noise and irrelevant content. Through detailed analysis, Clootrack identified key customer experience factors and their levels across regions and examined the strengths and weaknesses of competitors at a clinic level.</p></div></div></div></div></div></section><section class="section promise-result-section"><div class="w-layout-blockcontainer container w-container"><div class="title-wrap-center"><h2 class="heading-h2-white">Promise result</h2><div class="orange-hr _50px"></div><div class="promise-result-content w-richtext"><p>Clootrack helped Brand X to gain valuable customer insights in real-time, allowing it to thoroughly understand and act on findings that further improved its brand performance.</p><p>Here are some major impacts the Clootrack platform brought to Brand X’s business:</p><p>‍</p></div></div><div class="promise-cards--wrapper w-dyn-list"><div role="list" class="card2-promising-cards w-dyn-items"><div role="listitem" class="cs-industry-card w-dyn-item"><div><div class="rich-text-block-9 w-richtext"><ul role="list"><li>Identified critical strengths and weaknesses of the brand for strategic enhancement.</li><li>Acquired specific insights at both regional and clinic levels to drive targeted actions.</li><li>Effortlessly traced back to verbatim data to engage stakeholders effectively and prioritize actions.</li><li>Launched experience and marketing initiatives with confidence based on robust insights.</li></ul><ul role="list"></ul><p>‍</p></div></div></div><div role="listitem" class="cs-industry-card w-dyn-item"><div><div class="rich-text-block-9 w-richtext"><ul role="list"><li>Realized an impressive <strong>82%</strong> reduction in costs and <strong>74%</strong> in research time, enhancing operational efficiency.</li><li>Achieved noticeable NPS improvement within just <strong>3 months</strong> of implementing solutions and increase in footfall.</li></ul></div></div></div></div></div></div></section><section class="section-cta radius"><div class="w-layout-blockcontainer 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